Customer Reviews for U-Haul Moving & Storage of Millbrook

Rating:

3.0

Ordered 60 pads and only had 12, and was not notified in advance. Had to drive across town to get more, not acceptable!!

Rating:

5.0

Taji was truly a delight to work with. Delightful personality. Was impressed when I watched him pick up trash in the parking lot on the way out to the trailer. Showed conscientious and a great work ethic. What a bright spot!

Rating:

5.0

Jordan on the return was awesome!

Rating:

4.0

Staff was great. Facility was good. Entrance - big door locked too much. Price was too high.

Rating:

1.0

Worst service ever

Rating:

5.0

I ran into an issue with my reservation. The manager Jordan Porter was very professional and accommodating and got me taken care of quickly. I would recommend the Atlantic Blvd location because he is awesome!

Rating:

5.0

These folks are on top of things and know customer service! Answered all my questions and gave me additional info I needed to know all while making me feel like family. Taira G, were you my main interaction person? Know this customer really appreciated how easy going you made this transaction. I think it was Jordan? who got me hooked up with the trailer - thanks man. You guys rock :)

Rating:

1.0

I stood in line for 30 minutes; I had a reservation and movers scheduled thru U-Haul. 2 customers that were ahead of me had no reservations and walked in on a busy Saturday looking for rentals. While it is ok to help these folks find alternatives, leaving somebody with a paid for reservation in line indefinitely is unacceptable. Then a lady working there said she would pull the truck around for me. After another 15 minutes, she never came back and had my key. I ended up having to track her down in the parking lot and found her talking to somebody. I also had booked the reservation about 5 months in advance, and had rented blankets….come to find out they had no blankets and heard they gave them to some guy who had picked up a rental as I entered the building.

Rating:

5.0

The store manager was friendly and efficient. The truck was in great condition.

Rating:

5.0

If I was to move in put my stuff there again I would do it my stuff was secured their I appreciate the staff they are excellent

Rating:

5.0

The staff and the equipment were awesome.

Rating:

5.0

GREAT SERVICE

Rating:

5.0

I was in and out it equipment was in excellent shape car hauler pulled great

Rating:

5.0

I traded my defective U-Haul at this location. I received a new U-Haul that was in perfect condition and was provided the equipment that I had originally ordered. The staff at this facility were incredibly nice and helpful and accommodating. I would definitely recommend this place.

Rating:

4.0

Make sure that rental has clean interior free of any pet hair/ debris.

Rating:

5.0

There is nothing that needs to be improved. Taira was awesome. She was very helpful to make the checkout process smooth. Jordan was awesome when we returned. Both were very nice employees.

Rating:

4.0

Great customer service Thanks

Rating:

5.0

Nothing to improve but the guy who checked me out was great and very helpful.

Rating:

3.0

The guy at the desk went over everything, but unfortunately gave no direction or help whenever it came to finding the truck I was assigned to

Rating:

4.0

Customer service from the staff was horrible.

Rating:

4.0

Your appliance Dollie’s are not designed to go up and down the stairs which caused significant damage to my washing machine. Also, it’s pretty pathetic that no furniture pads were available yet there were at least a dozen trucks.

Rating:

1.0

Mileage rate was too high at this location $1.29 per mile. I will use another location next time.

Rating:

5.0

The entire Millbrook team was awesome and helpful!

Rating:

5.0

Good

Rating:

2.0

Asked about estimated gas mileage. Was told 10mpg. Actual mileage was 2.5mpg.

Rating:

4.0

TT assisted us & was amazing! She was so thorough! She explained everything to my husband and me- but I also heard her interact with two gentlemen in line in front of us. When I inquired, she offered that she had been with U-Haul for about a year. I couldn’t believe it. She appears so seasoned and knowledgeable. She was helpful, professional and pleasant Finally, you should know that the phone rang while she was helping me. She promptly answered the phone and ASKED the person on the phone if it was ok to put them on a brief hold. I was very impressed with her request of the caller- as so often staff will place you on hold without an inquiry or a choice. Just wanted you to know what a gem you have on your hands in TT.

Rating:

5.0

The two men who helped me that day were so nice. I needed a quick, last minute way to move a couch and they made it a smooth experience.

Rating:

4.0

I would have more than one person to hook up trailers-one person to lift and struggle trying to make a connection doesn’t look like a professional operation.

Rating:

4.0

Easy process! Jordan was AWESOME!!

Rating:

5.0

The Manager and the lady that works in the morning was helpful and super knowledgeable

Rating:

3.0

Rental truck gas tank was not full, which makes it really hard to return gas at the same level. Attendant was eating McDonald’s fries while doing my paperwork.

Rating:

4.0

I rented the truck on March 9,2025 & returned the truck 1/2 full, clean etc. on March 9,2025. My receipt with my signature is for $78.44. I checked my bank account on March 15, 2025 and $390 plus was drafted from my bank account as if I had the truck for 6 days. That is incorrect, I called and was told to call back March 17, 2025 to speak to a manager. This should not have ever happened!!!! Scamming people.

Rating:

3.0

There's a big problem with the app. I requested moving help. Later I changed the date, but the uhaul app never notified the moving help company of the changed date. So I was stuck having to move by myself. When I went to cancel the moving help. The app would not let me cancel at the last step.

Rating:

5.0

The counter service was excellent as was the equipment! thanks again. bjd

Rating:

5.0

Best location in Raleigh

Rating:

5.0

The entire staffing are extremely respectful and have exceptional customer service they are the best team ever

Rating:

5.0

Great experience. People were super. All went well

Rating:

5.0

The staff is always incredibly helpful and patient. I love this location.

Rating:

5.0

Staff was helpful and did a good job making sure we were well taken care of from the storage unit to the moving truck and accessories.

Rating:

5.0

Great

Rating:

5.0

It was a great experience renting from the Spring Forest location. I will definitely go back there to rent again.

Rating:

3.0

Needs TLC

Rating:

5.0

Nothing noted

Rating:

4.0

Picture part of App was non functional. Associate on site for pick up was very friendly and knowledgeable. Associate at drop off was efficient and considerate

Rating:

5.0

Jazmyne was one of the most helpful people for setting up my storage unit. She was so fast with the whole process and was very approachable. I couldn’t recommend a better UHaul to go to for storage units!

Rating:

5.0

The customer service was excellent. I had to wait over an hour to be able to get my reserved truck because the system was down. Staff was very pleasant and did all they could do to ensure that updates were being done and kept myself and other customers aware of what the delay was. The staff repeatedly took the necessary steps to ensure that customers were receiving quality service and real time updates by calling the tech support and corprate center

Rating:

5.0

Forgot their name, but whoever was there Monday morning (feb 3 at 9am) really helped me a lot. Couldn’t of made it easier

Rating:

5.0

I’ve had a good experience at this location. I was able to make a successful move to my new residence.

Rating:

5.0

Thank you for the great business and reliable truck.

Rating:

5.0

I purposely go to this location even though there is another location 10 mins closer to my house. The customer service experience is top notch and seamless. Thanks for always taking care of me!

Rating:

3.0

It took over 24 hours to get our confirmation that we had returned the trailer. I had to call multiple times.

Rating:

5.0

Great customer service..

Rating:

2.0

Unfriendly and abrupt personnel Had to wait for the pads requested in reservation No record of other drivers who had been added to the reservation - even though all info (including drivers license) had been previously added. All the above caused considerable delay in the move.

Rating:

3.0

I believe someone has been in the unit

Rating:

5.0

The associates at this location were great! They did a great job of communicating, setting expectations and utilizing all resources available to them to make sure I had a pleasurable experience renting equipment. I will always recommend this location for my friends and family moving in the Raleigh area. I have had to rent from this location multiple times in the last month and both experiences were top tier. Keep hiring associates like the ones you have at this location, you will not regret it.

Rating:

1.0

The customer service person is unprofessional and treats the public poorly.

Rating:

5.0

The help at the front desk setting up my rental was friendly and helpful! Thanks!

Rating:

3.0

My dad went to drop off and wasn’t given clear instructions on where go. He said there were multiple people working but he wasn’t able to get anyone’s attention. Both experiences just added a little more time and stress onto our move.

Rating:

5.0

Service was wonderful!!

Rating:

3.0

Maintenance checks. Entire wheel fell off trailer for unknown reason.

Rating:

5.0

The two ladies that checked me in were exceptional!!! Great customer service

Rating:

5.0

Was great an easy to use

Rating:

5.0

Big ups to Jasmine Howard and crew , at the U-Haul storage of Millbrook 5500 Atlantic avenue, Raleigh NC. Thank you so much for looking out for me. Mr.Barry

Rating:

5.0

Great staff I got a answer to everything I needed to know also customer service is A1

Rating:

5.0

Best storage facility. Carts always available. Clean. Great staff

Rating:

5.0

Thank you For the convince of your storage.much appreciated.

Rating:

5.0

We actually checked out earlier but it’s not a problem since the office was kind enough to call to make sure we were fully out and didn’t charge us anything extra for time we weren’t there, so all good. Staff at check in very nice and helpful. Good location.

Rating:

5.0

Great customer service.

Rating:

5.0

Nice place

Rating:

5.0

Jazmyne Howard was such a help when we rented the storage unit. Very polite and professional!!!!

Rating:

2.0

Compared to other U-Haul storages, the manager Jasmine had her system set up to run my card all times of the day and night. Email after email, knowing i always pay my bill. I was sick and had surgery, and explained that I was out of work, and still she ran my card multiple times a day. I will remove my things from that location as soon as I can. Also the access code sometimes don’t work, and I hve to call for them to open the door. The garage is sometimes locked, when it should be opened when the store is opened .

Rating:

5.0

You have to keep entering the code over and over to get into the building. That was a small inconvenience as far as going back and forth to move in but other than that it was so convenient that everything is on the first floor

Rating:

5.0

Jazmyn and her team are exceptional

Rating:

5.0

I had a great experience with U-Haul Moving & Storage of Millbrook. The staff was professional and helpful, making my storage experience smooth and stress-free. Highly recommend!

Rating:

5.0

Staff was very helpful & professional. Thank you for your assistance with my move. Highly recommend!

Rating:

5.0

The service from staff members at that location is outstanding. And I can absolutely tell it is “the tone at the top” because, I don’t want to misspell her name, the assistant manager went above and beyond in making sure I get the help that I needed, so did the gentleman that help. He even went out of his way to help look for my ID that I thought I lost at the storage unit. Y’all please take care of these employees, because employees with great customer service is very rare these days

Rating:

2.0

I reserved a certain sized uhaul with customer service only to get there and find out that size didn’t even exist. Then had issues with gaining access to my storage after hours. I called left a message and texted “the GM” several times, because it clearly says call or text her for after hour issues, NO RESPONSE.. I literally stood outside the door for an hour trying to reach her NO RESPONSE. The code they had given me didn’t work at all. I have another storage at another location always great customer service and if you call the after hours number somebody responds within 2 minutes EVERYTIME!!

Rating:

2.0

My inside unit was broken into when I was in another state. It also got flooded! Plus raised my rent twice in four years.

Rating:

5.0

The staff here is excellent. They seem to work together very well and are quick to assist someone when they are needed.

Rating:

5.0

It was a great experience. Although I needed only 30 days to transition to my new apartment it was great that there wasn’t a contract the exceeded the time I needed and reasonably priced with the accommodating space.

Rating:

5.0

This location needs a little more staff, they are so nice.

Rating:

5.0

Jazmyn Howard and the entire team at UHaul were a pleasure to work with. The facilities were in excellent condition. We would definitely use this for storage needs in the future!

Rating:

4.0

Staff was always friendly and helpful.

Rating:

2.0

Your storage rental prices have increased drastically to absurd levels. I believe that my monthly rental rate had at least doubled from the time I first started leasing the smallest 5x5 storage unit(July 2021) at $35 per month,which in 2 years increased to $70 by November of 2023 . It is an insult to my intelligence that you would think I’d want to continue to rent that small of storage place at that price.Plus , I thought I was treated very rudely by your store office staff in just trying to exchange one of your moving boxes when it was found to be damaged after a purchase. You have earned nothing but bad “word of mouth” from me as far as storage rental services goes. I vacated my space away to a lower priced competitor just yesterday (1/11/24) and I am so relieved to be done with UHaul price extortion now.

Rating:

5.0

Nice carts for loading and unloading.

Rating:

5.0

Jasmine & Tierra are the best definitely helped me out and worked with me when they didn’t have toooo !!!

Rating:

5.0

The staff was very nice, and cool people

Rating:

5.0

Thank you so much for help and friendlness

Rating:

5.0

The team on duty did an outstanding job in ensuring the arrival, rental and overall process ran smooth. I appreciate the cleanliness and attention to detail in the move-in process

Rating:

1.0

The people here were very rude. The customer service was awful

Rating:

2.0

Too much delays and need to work on you system. "Way to order" and waiting time specially why time already started

Rating:

1.0

The manager was rude and unprofessional . This was the worst experience... some of my belongings were damaged.. items got wet.....my list could go on and on. Please rent a storage somewhere else. Not saying all Uhaul's are this way but this location in Raleigh off of Millbrook is the worst.

Rating:

4.0

Would really like access to cameras for periodic monitoring of my storage units. Monitoring would make it feel more secure and would be more likely to keep the units longer. Was difficult to keep the overhead lights on near my units, lack of working motion detection in that area. The staff was very helpful.

Rating:

5.0

Thank you so much 😊

Rating:

5.0

I LOVE JAZMINE and her staff. Everyone here is so patient and keep! This place is Rhe Best! V.

Rating:

5.0

2 things. I moved out on the 19th of August. The other thing, the gates were not unlocked My movers had to wait for someone to take the locks off the big door. They could have charged me extra because of the delay in unlocking the gate.

Rating:

5.0

Yes the manager is very professional and kind. Love her positive attitude about her place of work and her knowledge of knowing what materials needed for our move. She made it very less stressful. I give her a 10 for her professionalism.

Rating:

5.0

This specific storage facility is excellent.

Rating:

3.0

If the workers would just be a little more clear on how we are to get to the main door for the storage units , me along with some other new movers were confused until we were directed to go around back . Also if The front side could get some sort of access in the future it would help.

Rating:

3.0

Place was fine. When moving out was locked out of loading dock because they were closing. Made us load truck through a doorway which was inconvenient.

Rating:

4.0

Staff was very helpful and polite!! Made our long hard day of moving pleasant!!

Rating:

3.0

Moved out 4/30

Rating:

3.0

I did not put the lock on the door of the unit until three days after being assigned that unit. I received two (2) phone calls saying that there was not lock on the unit; this was the week AFTER I had put the lock on it. One of these calls, the second one was BEFORE 7 am which I did not appreciate. I then decided that since I had not put anything in the unit and did not need it after all, that I would go get the lock which I was told was not on the unit anyway and turn everything in. By this time, the code I had not longer worked so staff had to come and let me in so I could get the lock which WAS on the unit after all. I then turned in the lock, keys and paperwork. After all this, I will probably look for other storage options in the future.

Rating:

5.0

The attendant on duty was OUTSTANDING!!!!!

Rating:

5.0

Great experience at this location.

Rating:

5.0

Great friendly service.

Rating:

5.0

Fantastic front office staff. Always super helpful and able to get me everything I needed.

Rating:

3.0

I moved out on 12-12-22

Rating:

1.0

The staff is rude and have poor communication and the general manager does not handle business when it comes to assisting with customers and issues they are having weather it’s with the storage or rude workers

Rating:

4.0

The lights near my unit were not working. Was dark in my unit

Rating:

5.0

I love Uhaul

Rating:

5.0

Enjoyable experience

Rating:

1.0

This uhaul location didn’t have all the material that we needed (appliance dolly) so they sent us to another location for the appliance dolly. The second location gave us a hard time getting the dolly. The storage unit that we were assigned at this location was already being used so we had to call and get another one reassigned to us to use, we waited about 30 min for someone to come and give us a new access card, a new unit, and a lock.

Rating:

5.0

Nice people!!

Rating:

5.0

Great facility with easy access. Very clean and well-lit building. Office staff were very friendly and always ready to help.

Rating:

2.0

The ceilling leaked. Loss important papers and water damage. After payment lock remained on for 2 weeks after payment received. Finally just moved my stuff 150 per month for horrible service

Rating:

4.0

The text sent the incorrect address to the storage unit, once we found the correct storage unit facility, the service was great!!!

Rating:

5.0

Very good clean location.

Rating:

5.0

This location is fantastic.

Rating:

4.0

I felt listened to and my issues were immediately addressed. Would recommend they improve on closing some communication gaps. Overall, good experience.

Rating:

5.0

My experience with this storage facility was incredible! Will always recommend others to consider using your services. Thanks!

Rating:

5.0

None

Rating:

3.0

Checking in online was a very prolonged process, and when I finally got access to my storage unit, the lock wasn't included. So, I had to drive back to the office, wait 20 minutes in line, receive the lock, and go back.

Rating:

5.0

Deana was tremendously helpful made life easy and simple and also helped save money. She literally makes me want to rent or move just so I can deal with her very nice self and super nice attitude. Very much appreciated.

Rating:

5.0

Deanna at Atlantic location was very friendly and helpful! She deserves to be owner/Manager

Rating:

5.0

Super friendly and knowledgeable staff

Rating:

5.0

Very well maintained and clean; most satisfactory. Staff very helpful and pleasant.

Rating:

5.0

Staff very professional and helpful

Rating:

5.0

Thank you for your service, and Happy New Year!!!

Rating:

4.0

Easy directions and instructions regarding the location/ access to appropriate unit.

Rating:

5.0

Everyone I dealt with was super friendly and helpful it was a very positive experience!

Rating:

5.0

I am very pleased with the service

Rating:

1.0

The staff will never answer the phone. Constantly had issues with the gate, with only the general customer service line to help because no staff would be present. Had issues cancelling my storage because they would never get back to me, even when reaching out during business hours. Mistakes were also made while writing the contract. We were directed to the wrong storage, which luckily didn't cause major issues, considering nobody would have known it was our stuff. Horribly, horribly managed.

Rating:

5.0

Great!

Rating:

5.0

Buen trato.

Rating:

1.0

Had roaches crawling everywhere!! I was not happy at all and canceled the storage rental.

Rating:

3.0

staff was overworked and therefore too busy to be helpful. Storage facility was adequate.

Rating:

4.0

Overall good experience. Facility entry was not explained well but is an easy process.

Rating:

4.0

Front office staff was not the best, but the storage facility was very well maintained. The man working the storage units was very kind and helpful. He was always attentive and keeping things clean and tidy. I wish he worked the front office.

Rating:

4.0

The facility is above average in maintenance and cleanliness. Storage staff were friendly and helpful. Front desk staff were not as helpful - but once we figured out to ask the right questions to get checked in, this was an easy move. Wish front desk staff were more helpful; especially since this was our first time at any storage and we weren't clear on how to get checked in and assigned a unit. Front counter should make sure customers know the basics and not just assume everyone has done this before and often.

Rating:

4.0

The man on duty was way over worked. He sure could have used some help. There were 6 customers in front of me when I came in. When I left 40 minutes later, there must have been a dozen.

Rating:

2.0

Supposed to be climate controlled, but it was nearly 90 degrees

Rating:

1.0

door entry pad was open so I never moved in. Sat on hold with customer service and I go assigned a rental at a different location, but that one never gave me a unit number. I am extremely disappointed with uhaul storage.

Rating:

5.0

Great customer service, friendly, and always willing to help! Thanks again and if I ever need a storage unit I will definitely come back to them!

Rating:

5.0

I didn’t need U-hauls service for very long, but when I did need help I got excellent assistance except for One time! The gentlemen I spoke to made me feel I was a bother to him. I did call him on it, he put me on hold, I thought he was going to leave there for a while, but he came back and thank goodness my needs were met with professionalism and respect!!!!

Rating:

5.0

Very satisfied with the service

Rating:

5.0

The manager was very knowledgeable, helpful and prompt, well done!!

Rating:

4.0

Lock was not in unit, not enough dollies available

Rating:

5.0

Very helpful & kind. Knowledgeable!

Rating:

2.0

Access to facility, where it was, how to use, was not clearly explained to me at all. I had never used a U-haul storage facility, not at Millbrook or any other. The young man, who was friendly enough, originally told me, the lock and such should be inside my unit, when I had not even been assigned a unit yet. After he took all my info again, which most I had given online, he said he had “checked me in” and gave me my paperwork and told me I could go in through “either door”. I had no idea where “either door was, where the facility was, and he was too busy to explain further. After finally finding my way, I go in and alarms sound when trying to access my unit. I go back to a very long line trying to “get to” this only person in the shop, which is about to close in an hour. I had already wasted an hour just trying to get to my storage unit!! So I just say to him, “alarm goes off every time I try to get into my unit”, and he explains that “I have to check in” before going in to either door, which he had told me earlier that he had checked me in. It was confusing. When I went back another customer had experienced the same confusion, having to go back and clarify. Uhaul clearly needs more help at this facility during their office hours to help their customers navigate, especially their first-time customers, and to help the long lines!!

Rating:

5.0

Very pleased.

Rating:

5.0

Excellent service, professional staff, and extremely clean! Thanks!

Rating:

4.0

The customer service agent should be able to work the customer to the storage area , so that one does not have to spend too much time looking for your unit.

Rating:

1.0

Terrible service.

Rating:

3.0

The first trip to the on-site at Atlantic took about two hours of waiting as the young lady didn’t know how to complete my requests. Very frustrating so I left and took care of it online. She was pleasant but very distracted with everything else going on and not handling the person in front of her. Other people walked out, too. She tried but just didn’t help much.

Rating:

3.0

Storage was small didn’t seem to be the correct size of what it was supposed to be

Rating:

5.0

Beautiful new facility.

Rating:

5.0

Great customer service!

Rating:

4.0

Kamesha Campbell made my experience above average. If it weren’t for her, I probably would have rated the experience average. She went above and beyond to try and keep things running smoothly while she had five guests in the store and she was the only one working. She was able to help two guests at once and did it quite effectively despite one rude customer who was slowing things down.

Rating:

5.0

Everything was great. Renting the Uhaul I had a computer mix up on drop off date but it was quickly fixed. The the move in to the storage from talking to the reservation personnel to the storage location personnel was excellent service was smooth. Loved my experience

Rating:

5.0

Yolanda was awesome and very pleasant.

Rating:

1.0

Rude workers and the staff is very disrespectful

Rating:

5.0

Fast Friendly and Super easy thank you

Rating:

5.0

Staff were very quick / competent / nice.

Rating:

5.0

Mom needed skilled-nursing after a fall. EVERYONE at Atlantic Ave was patient & supportive as we moved stuff from indep. living & storing a lot in the short-term. They offer CALM amidst the chaos.

Rating:

4.0

It was good

Rating:

1.0

After going to pickup reserved truck I was told to go to another location. I purchased both insurances and had to pay out of pocket for a tow that was in total 10 feet (extra $400)! and fee to clean!

Rating:

5.0

Great service

Rating:

5.0

Clean storage unit with easy access to it. The staff was very nice and accommodating. I liked that I got to pick the size I wanted for my free monthly rental. I would use Uhaul again for my storage.

Rating:

5.0

The Manager is kind, knowledgable and very helpful throughout the year that I utilized the facility.

Rating:

4.0

No comment

Rating:

5.0

So far, we like this facility. It feels clean and secure, and the staff very friendly.

Rating:

5.0

Super friendly and helpful staff. Thank you!

Rating:

5.0

The customer service was pleasant and warm. The employees were knowledgeable regarding the services that I was looking for and was able to provide me with a unit they fit my needs.

Rating:

5.0

Your staff was great and very knowledgable. Their friendly ways made me choose that location.

Rating:

5.0

Great experience

Rating:

4.0

Friendly and professional staff.

Rating:

5.0

I found the staff at this facility to be friendly,courteous, and quite professional .I give them a 10 star review.