Customer Reviews for U-Haul Moving & Storage of Morton

Rating:

4.0

There was only one employee working who was not well versed in her job. She was unable to lift the trailer, which normally isn’t an issue for me, I rent often and usually connect the trailer myself. After I coupled the trailer, the employee proceeded to connect the right safety cable to the right side of my truck. I pointed out that they need to cross. She stated that is only if they are chains, since they are cables, it is too difficult to cross them. After discussing further and the employee sticking to her guns that they should not be crossed, I told her that I would do it myself. Crossing the safeties is not only the safest was to secure the trailer, it is U-Haul’s policy. This is directly from the document that U-Haul sent me for this rental. “ The right cable (A) crosses underneath the trailer tongue (B) and hooks to the left side of the tow vehicle permanent hitch (C),”. This employee claimed that is how she was trained. Failure to properly secure the trailer can have deadly consequences. After getting the safety’s crossed, the employee did not connect the break away brake cable to my truck. Again, this defeats the safe towing features of the equipment. This employee was clearly not ready to be the only employee working and is in need of additional training. Up until the point where she refused to cross the safety cables, I had a good experience, but risking the lives of others because it is easier is unacceptable. I rent often from U-Haul, but if this is, in fact, how new employees are being trained, I am highly concerned to be around U-Haul trailers on the road.

Rating:

5.0

I would choose U-Haul again if needed. Very professional and friendly.

Rating:

5.0

I was very happy

Rating:

3.0

I had reserved an appliance dolly but there weren’t any there. Associate was not very helpful with assisting the trailer hookup.

Rating:

5.0

5x8 Trailer needs a tongue jack. We had to load unhooked from truck. Tongue is heavy anyway, but after loading we had to use auto shop type floor jack to lift tongue up to hook up.

Rating:

5.0

Andrew was excellent to work with. Knowledgeable and very polite

Rating:

2.0

Tried to charge me an extra $37.40 because they said the truck was not returned with the correct amount of gas. When I told them that I took before and after pictures of the mileage And gas levels they changed their stance and offered to reimburse me. Should never have happened.

Rating:

4.0

Inside of trailers are never 100% clean. Need more loop options inside of trailer to be able to secure the items inside. Only 4 eylets to attached to the floor is not enough. Add a total of 6 - 8 on each side of trailer. (bottom and top).

Rating:

3.0

Be sure not to tell them that if they return the trailer days early that they will get a partial refund. This is not true and though we unloaded quickly motivated by this claim, and returned the trailer over a day early got no refund at all.

Rating:

1.0

Had to put gas in 4 times it was literally a gas hog and in top of that they tried to charge me again for using it when I already paid.

Rating:

4.0

Just because you have an app.. dont make us do your job. Keep more staff on site.

Rating:

5.0

It was a great experience. I wouldn't know how you could improve on that. I have already told friends about your location.

Rating:

5.0

I rented a car trailer but couldn't do one way rental and to make trip back to return to location other than that all good

Rating:

5.0

Not really sure because at every turn in my dealing with this location they went above and beyond to make this rental as easy and painless as possible. Even when I ran into some problems not related to the rental I was able to extend until the problem was fixed and I could resume travel. Definitely will rent from here again.

Rating:

4.0

The truck had some maintenance issues that should have been addressed before picking up the truck, or at the very minimum, I should have been told about these issues. I had also reserved the truck over the phone with a rep from this location. I provided all the trip details including dates, mileage, and other relevant information. When I went to pick up the truck again, they had to ask for all that information again which wasted time. There is no reason for a customer to have to provide the same details multiple times.

Rating:

5.0

Thank you for allowing me to use your facility very helpful in time of need

Rating:

5.0

We rent a van from this location on a regular basis. This time the van was beyond dirty inside and out. I had to fix the back door, as it wouldn’t close and the low pressure tire light was on the entire 3 I had the van. I took the van in on day 2 for the tire issue, but they added a little air (not fixing problem) and sent me on my way. The tire pressure reading were also low. Generally a good experience, not this time.

Rating:

5.0

Thank you!

Rating:

5.0

Appreciate the availability of carts & being able to unload vehicle indoors.

Rating:

3.0

I was not properly charged for my rental. I was charged for driving 30 miles on a in-town rental when I only drove 15 miles. I have yet to receive a receipt reflecting the actual miles driven with a corresponding charge buy my bank is processing the charge for the full 30 miles. I will be pursuing further action.

Rating:

2.0

The trailers are ridiculously heavy and not on jack stands. I hurt my back trying to lift it. Even with two people we struggled. Pictures on line show them On jack stands and that would have prevented me from hurting my back.

Rating:

5.0

Nice place

Rating:

3.0

I’ve rented numerous times from U-Haul. The truck I rented most recently was the worst equipment I’ve rented. The truck’s windshield leaks badly and it rains inside. When I picked it up, the inside of the windshield needed a windshield wiper, the instrument cluster was soaked in water, and the floor was full of water. I had to ask for towels to clear the inside of the windshield before I could drive off. The wiper on the passenger side was useless. It cleared a path about 3” wide, in the wrong place. The back of the truck was filthy from the last move and was never cleaned out. The employee did offer to sweep it out, but I would’ve had to wait. It should’ve been done when checked in. I left the truck cleaner than I received it.

Rating:

4.0

Van windshield was iced over and had no scrapper when I picked it up.

Rating:

5.0

Hard to ask for an improvement - location was easy, as well as pickup & drop off times. Only real "reach for something" - the parking lot could use a few pot holes filled in. Otherwise, Thanks.

Rating:

5.0

Helpful. It was raining and 34°. It was miserable weather, but employee was pleasant and helpful. Opposite of pickup location.

Rating:

1.0

The man checking us out said “the $30 insurance will cover the truck.” Turns out it doesn’t. It doesn’t cover the TOP of the truck. My husband hit a tree limb and we got charged $200 for a $15 light. Then we were told that the individual that checked him out “shouldn’t have been at the front desk alone” because he is not competent. Thanks a ton.

Rating:

5.0

Staff was very helpful. I was having a hard time getting my straps unhooked from car tow ( weather was issue rainy and cold) staff helped me get the straps and ramps on tow down, they never complained even with cold/rain conditions. Explained the storage policy throughly. Very nice experience.

Rating:

5.0

Very helpful and friendly staff.

Rating:

1.0

Horrible Horrible Horrible!!!!!! I got charged $17 for gas even though I left more gas in the truck then when I got it. They told me I was supposed to dispute my issues or whatever 30 MINS!!! after I dropped the truck off. Horrible service, Horrible experience and I'd walk all of my stuff by myself before I use U- HAUL again.

Rating:

5.0

Keep up your professional service! Thank you

Rating:

1.0

Jackson D, who’s only kind remark to me was acknowledging we had the same initials was horribly rude and minimally helpful. Nice kid hope he does alright

Rating:

4.0

Truck was dirty, had garbage in it, and smelled like an ash tray.

Rating:

5.0

Easy in and out no problem great service

Rating:

3.0

No real complaints other than the truck was dirty inside. . Was full of hay and smelled like livestock. No big deal but next time I will inspect the truck before renting.

Rating:

3.0

The only problem I had was being called at 6:14am the next morning asking why I hadn't returned the equipment. I had returned it an hour after renting it. After explaining this to the gentleman that had called me he acted as if he was doing me a favor by not charging me a late fee. It was no fault of mine that the employee on staff the night the equipment was returned didn't take the time to check it back in.

Rating:

4.0

Lower your charge per mile to be competitive with other businesses the rent trucks

Rating:

3.0

I believe I was dealing with Adam who was really accommodating and understanding. When I returned it it was another guy and I was charged more For gas and he was kind of condescending with me

Rating:

3.0

None of the self return scans work. Had to call customer service and be on hold for 15 minutes then still had to do the return through my phone. Fix the bar codes.

Rating:

3.0

Key drop off box needs to be more visible, took us 45min to find the box.

Rating:

4.0

Have more help.

Rating:

2.0

Live in Morton Illinois so this was most convenient and easiest location to rent a unit for about 6 hours!!! Unfortunately I found the staff lacking in customer service and courteous. Windshield was extremely dirty with all kinds of bug splatter all over. When I went to get the vehicle I’d assumed it would be parked close by but had to walk 100-150 yards to get truck for myself. Lastly you folks did a great job renovating the old KMart and offering excellent storage options. Since I wasn’t pleased with the staff I went to CubeStorage in Pekin on Broadway. The manager (Faith) was outstanding with customer service and professionalism. Naturally we went with them and again Faith stuck with us through the entire process till storage of our stuff. I’m 80 years old and my expectation is just a little pleasantry when transaction business. Your Morton location could use a program in TLC.

Rating:

2.0

The person working when we returned the vehicle was rude and had an attitude like we were bothering him by coming in

Rating:

5.0

Easy process to check in and out with staff. Highly recommend. Will use them again.

Rating:

5.0

Convenience is always great. It was close to home. I could go over and get stuff when I needed and staff is always friendly and helpful and we appreciate it in the future. Thank you.

Rating:

2.0

Poor customer service compared to experience At other nearby u-haul locations. No final receipt provided. Truck in outer lot at pickup. Sun cardboard still in window. Check engine light was on. About 20 pads in back of truck that I did not order and had to move all of them out of our way to be able to load truck. Not friendly at all

Rating:

5.0

Everything went smooth and easy, from pickup to returning it. No stress at all.

Rating:

5.0

Zach was very helpful & friendly! Thank you!

Rating:

5.0

good experience

Rating:

5.0

Everything was great especially customer service. We would of stayed but it was too expensive compared to other storage facilities.

Rating:

4.0

Had to wait 10-15 minutes to get service with just one employee working. It was a shorter notice reservation so didn't fully aware of it.

Rating:

5.0

Great experience and prompt installation

Rating:

4.0

I had to reschedule last minute and they were very accommodating. The job was completed quickly while we waited in store. We have had experienced many other transactions with other stores in Peoria such as Allen Rd, and University/War Memorial and this was the quickest, easiest, and best experience we have had.

Rating:

5.0

Very simple process!

Rating:

5.0

Excellent service! Very accommodating form changing storage sizes because the first one wasn't big enough and changing the drop off destination of our trailer. General Manager was very helpful and went out of his way.

Rating:

5.0

There was something sticky on the floor in the trailer but overall clean and worked well.

Rating:

5.0

Nothing everything was just great!!!

Rating:

1.0

When my husband went to pick up the 6'x12' enclosed trailer, the man that typically lifts the trailer onto the hitch had left, even though we had a scheduled 5:30pm pick-up. My husband had to assist the woman who was there. On his 30 min. drive home, the empty trailer was bucking. He pulled over & discovered he had to tighten the hitch down on the ball 4-5 more turns! It's a good thing my husband did the pick up & is knowledgeable otherwise we could have had a VERY dangerous situation for ourselves & others if the trailer had come off/loose! The inside of the trailer had also not been cleaned out. My husband had to sweep it out before loading our items.

Rating:

5.0

Store manager was very professional & helpful. Would highly recommend this location.

Rating:

3.0

None

Rating:

4.0

It took us a while to find our truck as lot is big and directions to find it were not very clear. Other than that, all was great.

Rating:

5.0

All good

Rating:

5.0

Just make sure if they get a side by side to make sure that it is open because the 6x12 will not fit. They was nice and I will be back again

Rating:

5.0

I rented a storage unit from March 2023-2024, and had a great experience! The new/owner manager who came on in May 2023, is accommodating and happy to help with your needs. I recommend this facility to anyone with storage needs wanting efficient service with limited hassle.

Rating:

5.0

Truly an excellent experience. Manager Zachary Wynd helped me with answers to questions prior to renting and he and his staff were polite and helpful when renting. Could not have had a better experience. Also, I bought a bundle of the moving boxes. Better quality and better price than anything I have seen elsewhere. Need a storage unit? This is the place to store your things.

Rating:

5.0

Highly Recommend!! Easy to Load and Unload! Climate Controlled! Couldn't have asked for a better place to store my household goods for 6 months! A++++!

Rating:

5.0

Everything was great. Staff is helpful.

Rating:

4.0

Recently moved to Morton. The U-Haul Storage Facility was a great way to get the move started and to store items until they could be accommodated at the new house. The air conditioning was very much appreciated! Mike Wampler

Rating:

5.0

I would definitely recommend this storage facility. It's nice to be able to pull in, out of the elements, to load or unload. They provide carts to haul your stuff, well lit and climate controlled. Great facility and the help was great too.

Rating:

4.0

I did online check out and everything was clear. I talked to even the employee everything was fine but I keep getting sent a bill with an assessed late fee and I was out before the date it was due and it’s confirmed that it was clean, empty and process before why due date.

Rating:

5.0

The staff were very accommodating, answered all my questions, and showed us the storage room we were renting. She also walked us through how to use the keypad and explained everything very well.

Rating:

5.0

Very very clean and well maintained. Employees know their job and do it well and efficiently. Very happy!!! Thank you!

Rating:

3.0

When reserving our uhual truck the person who answered the phone needs to be more clear on the prices. We understand that due to mileage it can differ but when we are renting trucks they need to be more clear about what all is included in pricing for instance you can’t pay cash without an extra deposit. You can’t use a bank card without it beings considered cash. You can’t split payment between two credit cards, and office staff needs to communicate more clearly with each other.

Rating:

5.0

Easy to sign up and staff was very kind and helpful;

Rating:

3.0

I wish someone would have shown me how to enter the passcode or had written direction on how to do it.. I didn't do it right the first few times and had to figure it out on my own

Rating:

1.0

Moved out of storage unit before rent was due. However, I am STILL being charged for my 2 X-Large units!!! I have called 4 times, and it hasn’t been fixed. I asked them to call me once they handle the situation. They have not. I called 1-800 number, and they said local storage place has to do it themselves. My bill is rising and rising, yet o don’t even have a storage there any longer. I will never go this facility agn or recommend it to anyone else. Ridiculous!!!!

Rating:

5.0

Always friendly, greeted us as we walked in. the storage area was clean!!! Very happy

Rating:

5.0

Happy with service

Rating:

5.0

This is a very nice facility I would recommend this place to anyone in need of a storage place.

Rating:

5.0

Everything went very smoothly and efficiently. Very happy with the 1st month free and no deposit.

Rating:

4.0

Move in went smooth and easy

Rating:

5.0

The staff is great and explained how to get in unit and access codes very well. Great people there

Rating:

5.0

Avery was really great. She took the time to make sure everything was setup correctly. I appreciated her genuine customer service!

Rating:

5.0

Thank you, Brian was great!

Rating:

4.0

Very nice facility. A suggestion for improvement is to mark the edges of the halls with arrows to the entrance of the building. I got lost a few times trying to exit.

Rating:

5.0

Caden helped me and even though I was having my own troubles he was really good about getting everything I needed taken care of and was very knowledgeable and good at his job. I’ll be keeping this storage unit for a long time! Thanks again.

Rating:

5.0

Very nice business. A good addition to have in Morton. Great location for it and nice looking building. Managers extremely helpful and friendly

Rating:

5.0

Great service. Great attitude!!

Rating:

5.0

Kaden was very friendly and very polite and helpful. I love this new facility.