Customer Service???? What is Customer Service?????? Because I did not see it at both locations????? I told them both lights were out!!!! I was told we only worry about turn signals n brake lights??????? Who does that????? Real Safe when making trip of 1780 miles????? Sad Really Sad!!!!!!
RONALD YCustomer Reviews for U-Haul Moving & Storage of Murfreesboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience. Thank you.
SHANE WI have used this storage facility before with no issues. This time was awful. The elevator kept breaking, and it backed up everyone. There were no Uhaul employees helping or paying attention to what was happening inside the storage building. People were blocking truck bays with their cars, taking multiple carts and hoarding them in their units, and holding the elevator. It was awful.
Cristy S | First ImpressionsGreat way to assist with moving
Belinda HStorage was great. I didn’t like the price increase that happened twice, it went from $125 to $145.
roslyn c | Overall ExperienceWas told I'd get a free month but didn't. Would prefer 24 hour access but overall it's fine. Nice space.
Jennifer P | First ImpressionsStaff were friendly and the equipment was in great condition. Not too much more I could ask for.
JASON RThe location of pick up was fine. My issue is this was the second location I had to go to, as the original pickup location did not have the reserved truck at my time of pickup. I know it was not their fault as the previous customer did not have it returned in time. Overall this delay and having to drive to the Beasie Rd location cost me roughly a hour and a half delay in my schedule. Its frustrating to say the least then on top of that I get another charge to my credit card for 9.8 additional miles. I wish I could send you a bill for my time lost.
Christopher MEasiest return ever.
GARY LThe previous user didn't clean the vehicle. There was residue and cough drop wrapping on the floor. I sweep and used disinfectant wipes on the inside.
Taa AWhile everything was
OCTAVIUS CThe delivery crew was exceptional. Bailey at customer service was very helpful and always on top of our needs. Thank you
Maureen AEveryone was kind and helpful
AMY LI was told at pickup time we would not be charged if the trailer was back after closing time as long as before next morning. Dropped off at 9pm and still charged an additional day. Disappointing as we were told otherwise.
SCOTT RGreat staff very professional
EDDIE AGreat service by all. Easy pickup and drop off. I will never need to spend a bunch of money on buying a big trailer because it’s easier to rent from U-Haul.
THAD MSome people were very friendly and very helpful others were very stubborn inconsiderate and not very helpful at all. Thanks for making my life harder living on a fixed income lost $300
Deborah A | First ImpressionsAll personnel were courteous and professional making operations go smooth!
CURTISS DI’ve rented trailers from this location on several occasions; they’ve always been excellent. Friendly, well informed; it’s really a well run location.
FRED GIt’s was very clean and very easy to access
Byron M | Overall ExperienceNothing
John KEverything was seamless. Easy pickup and drop off.
SAMANTHA VI wish you could rent a pickup truck for one way trip instead of having to bring back to original destination.
MICHAEL YThe pick up and drop off was quick and the staff was very helpful...thanks
ANDREW RI wish the unit size I rented was cheaper for one way rental. $51 for three days is a good rate, but $220 to drop off somewhere else is Stupid expensive.
ALLEN SThis is an outstanding Uhaul. Tyler was so conscientious in hooking up my tow dolly and truck. Can’t recommend enough. Every employee there has been extremely helpful and professional. I have been there a lot to prepare for my move. Well done Uhaul!
Kent WOnly problem is i am still waiting to receive the final receipt to know total cost.
SARA HThe staff was great, facility was always assessable,clean,the space was what I needed
CAROL C | Overall ExperienceHidden fees an over pricing
Amber S | Overall ExperienceThe people were nice and went out of their way to make my experience at this location Pleasant. Gracen did her best to solve any issues with the invoice prior to my leaving for that day and even let me borrow a charger for my phone while I waited. The little things matter most.
WESLEY CGreat service experience
GREGORY WVery smooth process. Young lady who checked us out was nice & efficient. Can't remember her name.
MICHAEL HLady should have recommended a larger truck over the phone Rather have too much space vs not enough
Teri D | First ImpressionsMuy buena experiencia el lugar muy limpio el personal amable y servicial en todo momento
Yajaira R | Overall ExperienceVery busy but a nice drop-off location.
ALAN HIt would great if there were a way to lock the trailer hitch so it could not be removed from the ball on the towing vehicle
THOMAS WEveryone there was super nice and helpful. Best location I've been to.
HOLDEN NAffordable and clean!
Robin T | Online Move InThey helped me out to get a 10 foot truck instead of a 15. They were courteous and helpful
TAMMY SNothing can make me believe this a storage facility should double in price. Not worth the money long term
JORDAN S | Overall ExperienceVery friendly, easy to get to the return spot. This might be my local dealer now that I live here.
KENNETH SAll was good
JESUS CThe driver's side in the cab had a LOT of dried mud on the floorboard and the passenger side window was covered with a greasy black coating of what looked like asphalt spray so I had to clean both the cab and window before our 6 hr. ride. The back of the truck needed to be swept out before my furniture and boxes could be placed in it. I was actually surprised that the truck wasn't cleaned before being checked out to me, I've not ever rented a Uhaul vehicle that was dirty until this.
ANN JGreat customer service definitely will use them whenever I need!
MOGUS AEverything went smooth and I would recommend U-Haul The Delivery side, was outstanding, too
Richard MI was pleasantly surprised - UHaul has upped their game! The facility is new, well marked, organized, and the customer experience was terrific.
DAVID BU-haul has in place many checks and balances to make sure a customer gets the correct equipment yet the equipment I ordered was mis-given to another customer earlier in the day. U-haul did step up and finally fulfilled my order and I received the same texts to make sure the was the correct piece of equipment. Hopefully, this is a learning moment for this local shop.
TED CRepair the trailer. One of the tires vibrated very badly. It shook the trailer and my truck
MATHEW BBetter equipment. Employees that actually want to work.
HERBERT LAC didn’t blow cold on the truck. Other than that, was satisfied.
DOUGLAS CThe young lady that helped me was very kind and helpful her name is Gracen. She showed me the size unit that I would fit my belongings and even took me to show me where my unit will be. Thank you Gracen for your help.
Lynda K | First ImpressionsJosh was exceptional in working with us and meeting our needs as they changed and getting us the change in equipment without any hassle!!
MICHAEL JEverything was great. The only thing that would make it easier for me is to not have to go inside when i come to pickup the trailer. I’m handicapped and having to go inside is difficult.
ROGER BSarina was very professional and answered all of my questions.
GERARD MWe had zero issues with the actual truck, but everything from start to finish with the reservation was a nightmare. I had to call customer support to get my husband added as a driver because it wouldn’t allow me on the app. When my husband went to pick up the truck the worker, although polite, was highly untrained. The guy gave us a truck on empty and said “It’s on empty, sorry.” He said he’d put a credit of $30 on our account, but the cost to fill the tank well exceeds that credit. The worker also never confirmed anything about the reservation, just told my husband to sign on a digital pad to accept the truck. Turns out the guy had changed our reservation without consent and never told us. Now our drop off location was now at another place than where I had confirmed earlier that day. In changing the location it also changed the amount of miles included in the reservation from 90 to 70, which was not enough. All those changes cost us an additional $125 + tax not including mileage fees. Due to the fact we were never informed about the change in the reservation l drop off, we went to the location I had selected. We then had to call two places just to find out we needed to wait close to 2 hours for another office to open to talk to a supervisor so I wouldn’t be charged a fee for dropping off at the wrong location. The lady I spoke to last was very helpful and polite. She put in a refund request, changed location to another one in that same city, and added miles and time to the reservation so we wouldn’t be charged and fees. I have yet to receive the refund, but I did get an email saying it had been accepted. For close to 10 years I have made the choice, regardless of who was cheaper, to use Uhaul for my moving needs but this past experience has changed my perspective and we will be shopping around next time. Moving is stressful enough, I don’t need the added stress of extra costs and delays when simply renting a truck.
JEFFERY BEasy to use. I’d recommend it to a friend.
LELAND P | First ImpressionsVery helpful and courteous staff.
PHILLIP WGreat location clean and great staff I will come back highly recommended.
EDDIE AFriendly and prompt customer service.
Donald M | First ImpressionsThis location has lousy customer service. Employees with no name tags. Not helpful at all. The male employees were overall not trained well. Kudos to female who explained the digital security system.
DEBORAH C | First ImpressionsGreat service! Thanks!
Mark SDrove up, dropped it off and left. Simplicity itself.
JOSEPH AGreat customer service. Smooth and easy transaction. Will use again
MICHELLE CTreat the customer correctly and give them good working equipment and help them set it up. Also, they did not fix my reservation after I asked them too.
DAVID GEverything was great except the price, I lost my job and couldn't risk being locked out and away from my stuff. So I donated what stuff I couldn't fit in my car and took the rest. Thanks for keeping my belongings safe
hartman b | Overall ExperienceThe storage building was always clean and well maintained.
KRISTOPHER S | Overall ExperienceAlways clean. Staff always so welcoming. Good 3 years experience here.
Linda C | Overall ExperienceAbsolutely fabulous place. The staff kicks butt as well. Very kind, straight to the point, and available to help.
Alma R | Overall ExperienceNice people obviously well trained.
Mike O | Overall ExperienceWhile the unit was “move-in” ready, the alarm goes off every time I open my unit… not sure what the cause is.
Emily R | Online Move InYes I was very happy with the service at this facility.
Grant P | Overall Experienceall the guys I had dealings with were nice and efficient
Mike O | First ImpressionsOverall, I was very satisfied with the facility and the staff. However, I did not like being forced to buy a $10 lock that I'll probably never use again.
joe b | Overall ExperienceThe facility is very clean and nice. The staff is helpful and courteous. Thank you so much! 😊
Kelsey B | Overall ExperienceOver the time period that I used the facility, the staff became less and less helpful. The prices took larger than normal leaps while service went down. So no, I would not recommend this facility to anyone, including my worst enemy.
Mark S | Overall ExperienceVery pleased with the unit very well maintained!
Sava S | Overall ExperienceI would like to get back the money for the prorated month i paid and did not use the storage unit.
Gina S | Overall ExperienceYou need lights in the larger units. Also, my unit was very hard to secure because the bolt wouldn’t slide properly. You should also not charge a full month rental when only two weeks of the month was used.
Nancy P | Overall ExperienceVery good experience. The staff was helpful and I feel I got great value for what I spent.
James W | Overall ExperienceThe representatives were friendly and always alert. Each one appeared to know his/her job responsibility well.
Rebeccah W | Overall ExperienceEasy to access and very clean.
TREVOR M | Overall ExperienceWell, the only thing I have bad to say yes, that you should have 2 elevators because, for a whole week the elevator was down and I needed to get things out of my storage. They was too heavy to come down the stairs.
YOLANDAS B | Overall ExperienceThe only two things I would add are as follows: 1: before you rent a space please inform people there is a PILLAR in the space rented. We had to change because what we were storing would not fit because of the pillar. 2: If a client comes to load or unload, please please please add a sign to move your vehicle afterward. We waited a long time for a space to unload because a young man came and retrieved his motorcycle, left his car in a prime unloading spot and took off for hours. From what we heard from another mover, he took off at 6 am and when we left at 4 pm, he was not back. This causes a lot of grief for someone needing that space. I wanted to have him towed, he was just being rude. A large yellow and black sign saying these spots are for loading and unloading - not parking, would take care of this. I still think he should have been towed.
Cynthialynn J | First ImpressionsProfessional staff and clean storage. Will return.
RONALD C | Overall ExperienceStaff was friendly and very helpful. Gave great and clear instructions!
Adrianna W | First ImpressionsMy storage flooded due to a pipe bust and I lost most of my items. At the time, the staff on site did their best to alleviate the stress of losing everything. The entire floor still smells like mildew. The cost of my storage continues to increase while storing despite this incident. It would be nice to inform customers they should get renters insurance if damage occurs due to the facility
JASMINE A | Overall ExperienceAll was great besides I found cockroaches in all of my pieces of furniture that were in the storage unit :(
Sophia S | Overall ExperienceEvery employee i encountered was kind, helpful, and super friendly. Plenty of space to park, load/unload, and offering Moving Help as an integrated service was super helpful.
ERICA R | Overall ExperienceStaff was super Friendly and helpful.
Kevin S | First ImpressionsExtremely satisfying experience with the staff. The vehicle was too old and felt a bit unsafe to drive. Service overall was excellent
Kofi I | First ImpressionsTried to charge me for a whole months storage instead of waiving it or at least offer a pro-rated amount. I cleaned the unit good and showed the staff a picture
SHAWN C | Overall ExperienceThis was a great storage facility and very clean. If I had to find one area of potential improvement it would be to have more flat carts available. It always seemed there were not enough.
Ryan F | Overall ExperienceVery nice facility and upgraded my storage unit when the one I reserved was not available.
TREVOR M | First ImpressionsStaff was friendly and helpful. The location off the interstate was amazing. The ease of storing our stuff inside was easy. The storage units themselves are poorly built however. The door of our storage unit came off track multiple time when opening and closing. Seems like cheap materials
Haley R | First ImpressionsI had a great experience.
Emily D | Overall ExperienceBest storage company all around
Melisa M | Overall ExperienceBest place ever thank you guys and God Bless you
Maria P | First ImpressionsI lost my Husband to COVID February 19, 2021 and Your people have beyond been Kind! Thank You ❤️ Holly Sims Haley
Holly H | First ImpressionsWhile in the transition to our new home we had 6 storage units for almost 2 years. Rochelle and her staff should us nothing but first class treatment the time we were there. Can’t thank her & her staff enough from the cleanliness, security, lighting, professional, location=A+. Thank you! Chris Muller
chris m | Overall ExperienceSuper clean, very affordable, and spacious. My only comment is that when I reserved the unit online, it wasn't clear to me that the lock was going to be shipped to me. I think if you're reserving for same-day move in, then the checkout experience should change to pick up the lock when you arrive at the place.
Jimmy B | First ImpressionsAccess hours I put no only because I'm a third-shift worker, so just a personal exception; the establishment was excellent in every other facet otherwise, especially the personnel.
Jerry H | Overall ExperienceExcellent customer service
RONALD C | First ImpressionsOnly selected no about access hours convenience because I work third shift, and having the option to slowly store things on my days off (without additional fees) would've been convenient in my very specific scenario.
Jerry H | First ImpressionsHad unit on 5th floor. Half the time elevator didn't work
Scheryl A | Overall ExperienceLoved it. They made everything a smooth and easy process.
Cierria A | Overall ExperienceEven though there was a discrepancy with my rental, everyone was really nice and attentive. The U-Haul personnel staff help to solve the problem. Very professional.
Larita G | First ImpressionsCan’t remember his name but the guy that worked with me is the best!! Keep up the great work!!
CHARLISIA F | First ImpressionsVery easy and straight forward to get and turn in.
Eddie S | Overall ExperienceReally great. I was out in less than 5 minutes.
Cierria A | First ImpressionsI only got the unit to store my sport bike for the winter, unfortunately they do not allow you to store motorcycles with fuel in them! I had to take my business somewhere else.
mike m | Overall ExperienceAll was fantastic experience.
trevor g | First ImpressionsThis place was VERY CLEAN AN WELL LIT UP could use some more parking other than that the employees were very helpful an friendly I will definitely use this place again.
BRYCE L | Overall ExperienceI was just given a paper and instructed to follow protocol for entry and disarming by a point of a finger. Asked if the gentlemen could show me how to perform the enter and exit procedures, he responded as if he didn’t want to. His body language screamed figure it out on your own. As if that wasn’t enough, when I asked if he could help me locate the storage unit or perhaps give a tour he simply responded “they don’t pay me enough for tours” and proceeded to point to the map and walked off. Poor customer service.
Preston H | First ImpressionsMy only concern is the electronic doors often get stuck
Cedric W | Overall ExperienceCheck in process very easy, I reserved online and went in next day, very smooth and easy process. Will definitely recommend to anyone who needs a storage facility
Ashley G | First ImpressionsMy initial check-in experience was great. They made it easy to understand on how to access my unit.
Larita G | First ImpressionsUsed the climate controlled area, couldn't ask for nicer storage, staff, etc.
Fred D | Overall ExperienceMy storage unit #1114 was dirty and had some stuff left over from another person - it had little pieces of trash so it wasn’t swept and ready
JONATHAN H | First ImpressionsEverything was nice but the unit I paid for wasn't available. I had to go to a different storage and get my money refunded.
Jada H | First ImpressionsAwesome location and excellent staff. Kind, professional and knowledgeable answering all questions while guiding the customer. Thank you U Haul.
Joseph H | Overall ExperienceI had experienced a Great Loss when I came to this U Haul I had just Lost my Beloved Husband suddenly .The staff here were just so supportive and helpful to me always.Polite respectful and kind sometimes I would forget how to check in and out and they always helped me were so patient.I will always be Thankful for all that knew what I was going through. I can't remember all the names of the young ladies and all the young men but Thanks to ..All of you so very much .GOD BLESS YOU ALL Mrs.Carlino
Margaret C | Overall ExperienceI got charged for an extra month when I was moving out on a renewal date
ILIA B | Overall ExperienceElevator is slow
David F | First ImpressionsWonderful careful help from the person helping with my storage needs. Very impressive security provided for facility.
MARY H | First ImpressionsYou guys definitely made my travel and arrival smooth for sure. Can’t thank you enough.
Ty R | First ImpressionsExcellent service…so friendly and helpful from start to finish!!! We rented the truck in Clearwater and returned it to Murfreesboro. We reserved the storage units in Murfreesboro. The U-Haul staff at both locations made this one of the easiest moving experiences we’ve ever had from start to finish. We were so impressed. Thank you so much!!!
lynn h | First ImpressionsI would say excellent but there was a pipe leak and damage to some items I had in storage there.
Pascal w | Overall ExperienceThis is the uhaul location that I use frequently. All of the employees are professional and very nice and answer any questions you may have. This location needs to give classes to other businesses in how to treat customers as I’ve never had a bad experience.
Barbara K | Overall ExperienceAppreciate the great service!
Hollis C | First ImpressionsEverything went good and the storage kept our stuff
Becky M | Overall ExperienceI just wish that you had larger indoor units because your employees are always professional and very nice along with being customer oriented and the building and grounds are very neat, clean. I highly recommend this UHaul location.
Barbara K | First ImpressionsI drove from Kingsport, TN to Murfreesboro, TN in a U-Haul truck. When I arrived, I heard the wonderful and inviting words from Edgar “We have been waiting for you!” I received awesome service and it’s a clean facility. Many thanks!
Kelsey B | First ImpressionsYes I would recommend anybody...the 1st time we came a guy that worked there wasn't helpful but maybe he was new but the 2nd time young lady(Jasmine Angel)and another guy were even better we are from Memphis and yes this is a great location coming from the expressway once again the young lady Jasmine Angel helped us and great Customer Service
Millicent B | Overall ExperienceWe needed extra storage while we renovated our house. This worked out great for the items we needed out of the way.
Daniel B | Overall ExperienceI wanted a larger unit. I had my unit for about a week and wanted to upgrade. I hadn't moved in yet, we were moving this weekend. Called customer service and was inside the office. During my 90min interaction with both, no one thought to mention that if I switched, I'd loose the $125 I already paid. No one mentioned it until they had cancelled the first unit and set up the 2nd. Absolute waste of time, effort and energy. I don't understand why no one would have said something at the beginning. Obviously we didn't upgrade because who has $125 to just throw away
Edith C | Overall ExperienceI was greeted with warm friendly smiles. Everyone was so pleasant. Much needed after a long long long long long long drive. They were so helpful and explained how everything worked, the alarms, how to access the storage unit and the hours. I was originally supposed to turn my truck in at another U-Haul place and they were kind enough to make arrangements for me to turn it in there. The facility was extremely clean. My unit was on the second floor. I was impressed that they had carts for use to assist in moving all of my household goods. Usually moving can be a hassle, however the staff at this U-Haul storage facility made it a breeze and hassle-free.
Lori G | First ImpressionsReally hate rate increases but the employees were great. Asked if I wanted them to check my unit when the second floor flooded before I was able to go
Daniel L | Overall ExperienceThanks
Mark C | First ImpressionsLoved it
Ruth M | Overall ExperienceGood for storing things!
Qwentin M | Overall ExperienceI have 6 storage units at this location. All were reserved in advance. First time I used this facility 2 units were not available when I went to pay for them. This visit our reserved room was 1/3 way full with the previous owners items. I was told the lock I purchased would be in the unit. If the lock had been in the unit they would have known it wasn’t empty. This is totally unacceptable.
Becky T | First ImpressionsEasy access. Looking forward to continued success
Denise L | First ImpressionsEverything was great
Evelyn P | Overall ExperienceThe staff were all kind and helpful! :) The reservations online were simple and my check in for everything in-store was so easy!
Heather H | First ImpressionsAll the staff were nice. The issue is that a 5 x 10 unit that has a support column running through it is not actually a 5 x 10 unit. They did however rectify that for me. The other issue is that the rollup doors weren’t working so when I had to unload in the rain, I could not back all the way up and in to the unloading area. This definitely needs to be remedied.
Wesley L | Overall ExperienceThe workers that work there or helpful
CALISTA K | First ImpressionsKeep up your exceptional. It will definitely be my to go for moving to storage.
PHUC T | Overall ExperienceExcellent customer service ‼️‼️‼️
Kausha E | Overall ExperienceEverything was great until we rented your truck! There was oil all inside the back floor and we had several spells of about falling very dangerous! I went to front desk told them they came seen what was talking about cleaned up but didn’t do any good. We were still sliding in the back trying to put our belongings in there and at one point I had fell and thankfully had bar in there to grab!! They shouldn’t clean with that mess!
william p | Overall ExperienceSo far, so good!
ALFRED Z | First ImpressionsI enjoyed using the storage. Everything was great
JAMES P | Overall ExperienceBroken glass in elevator on floor
STACIE G | First ImpressionsVery well kept facility staff is great clean units will recommend
Timmie B | Overall Experience.
James K | Overall ExperienceEdgar took care of me on the phone and in person. Truck cross-country + car tow + storage unit, all smooth and easy. Helped me adjust my reservation schedule when a winter storm hit mid-trip. Great service and nice facility.
Boone R | First ImpressionsAlthough the facility itself was new and modern and the staff was friendly and helpful, there were several issues. The mechanically controlled roll up doors in the loading bay areas were not working, which meant the truck couldn’t be backed in fully and the contents got wet in the rain. Additionally, having a cement pillar in a 5x10 unit makes it substantially more difficult to store large items.
Wesley L | First ImpressionsDuring the entire process I received the very best, kindness, professionalism , guidance, and all questions answered. Excellent service. Thank you.
Joseph H | First ImpressionsI go to Uhaul for truck rentals, packing supplies, and storage units anytime I need those services. The staff is always friendly, helpful, respectful, knowledgeable. The best company around for storage and truck rentals. They also buy back any unused boxes back so you're not wasting money.
Tara T | First ImpressionsThere was a young lady who cleaned, but she was very helpful, and amazing! I can’t remember her name but she looked like coop from all american!
Madison N | First ImpressionsGetting set up with a storage unit was so much easier than I thought!
Kimberely J | First ImpressionsStaff had no idea there were pillars going through multiple storage units. I was given two different units in which a 10 x 10 was advertised, yet there was a large pillar protruding through this so the space is very reduced. I finally was given a third and final storage unit that was a full unit, but your staff should have a better idea as to which is used and reduced. Also, I recommend a price reduction on those units as you are not getting space paid for.
Don N | First ImpressionsI never got a call when you sold my belongings or a letter in the mail like the contract said..
James M | Overall ExperienceThe staff was always helpful never had a problem with my storage space
andrew r | Overall ExperienceGreat experience with all staff members. Everyone was friendly and helpful. Thank you!
Nicholas F | Overall ExperienceExtremely helpful! Manager was very kind!
Cynthia B | Overall ExperienceOutstanding customer service each time I interface the agent. Very professional and courteous, and most important they were well trained and proficient in effective communication. They had the answers and they knew their job. They were effective and efficient with all responds. Thank you for running your business to serve the customer. I was well pleased with the spacious hall ways and elevators, Dollie’s and 4 wheelers made the job easy. Outstanding experience for me.
Deborah G | Overall ExperienceThe lady that took care of us was very helpful. She got us what we needed. And very friendly and got us what we needed.
Becky M | First ImpressionsI’ve been there many times to buy supplies and rent vehicles and storage for our most recent move. Every time the staff have been kind and helpful and the facility is clean and bright.
Jennifer R | First ImpressionsIt was ok other thank a couple issues. The annoying part about it was only having one extremely slow elevator in the whole building. There was also always a lack of carts and when I asked the people up front. They all just looked at me and never helped.
Robert M | Overall ExperienceEasy access with helpful attendants. Spacious storage and elevator access to and from locker.
Michael T | First ImpressionsWas comfortable with leaving my belongings for a year with you and moving 4hours away. Thank you!
Amanda J | Overall ExperienceN/A
Cortney N | First ImpressionsThe staff was very nice to me & I appreciate you all 🙏🏽
shelia f | Overall ExperienceNo waiting. Process was fast and smooth. This business is well lit, has easy access, and the units are immaculate. Highly recommend this place for your storage needs.
Daniel K | First ImpressionsStaff was always friendly and helpful- facility was clean and I always felt safe. Would definitely recommend
Terri E | Overall ExperienceThere was a zip tie still on the unit, and no lock was left inside the unit. I tried to use the call button on my unit’s floor, but no one answered. Twice. Thankfully, the office was still open. The workers were polite and able to help. The space was clean and tidy, too.
Katy T | Online Move InThe storage facility was amazing, but trying to get a truck was very disappointing.
RHONDA H | Overall ExperienceAwesome experience, Mr. Joshua and Ms. Jasmine were very professional, very knowledgeable and informative, greatly appreciate superb service they rendered to me they both should be recognized for their super performance measures
GREGORY H | Overall ExperienceClean, efficient, convenient. Will use again if the need arises.
Paul B | Overall ExperienceLove the dollies, very easy maneuvering, and the wide elevators made load transport easy as well as limiting the number of trips up and down. Well pleased with the entire process. Excellent customer experience. Well worth the money.
Deborah G | First ImpressionsExtremely courteous and helpful employees, very clean facility
Nicholas B | First ImpressionsEvery interaction I had with employees at u-haul on Beasie in Murfreesboro was pleasant, the staff was knowledgeable helpful and respectful!! I feel like they went above and beyond what was expected of them with every step of the way from renting a truck to renting a storage unit and move out was fast and simple!!!
Rhonda J | Overall ExperienceThe whole using a card to check in and check out and using it to open door was annoying and a bit much. Also having the alarm go off because you accidently walked in the wrong "zone" was too much. Lastly having only 1 elevator in a facility that big is crazy!!
DEREK J | Overall ExperienceJasmine and entire staff was incredible. They helped me so much from start to finish I can’t recommend them enough. If I could give them 6 stars I would. Thanks to all!
Jonathan B | Overall ExperienceThe best storage unit experience I have had.
Steven S | Overall ExperienceThe experience was almost seamless
Rita E | First ImpressionsInitially given a storage unit that had not been cleaned out by previous tenant. Limited uhaul truck parking for unloading, limited number of carts and single elevator made it difficult to move in when several other people are doing the same.
Timothy B | First ImpressionsHard working and professional Thank You
Valerie M | First Impressionsoverall good experience. would have been nice to know i would have got discounts for paying in advance with auto payments in place. that’s was never mentioned… and thought payments would have gone through smooth as i rent once and a while from uhaul. i was sick with covid and never say the email after it was to late for this on the next month renewal. i got charged for later payment and was not able to take advantage of auto payment discount.
Todd G | Overall ExperienceThanks!
RILEY S | Overall ExperienceSomeone told me I could come in and rent a uhaul but didn’t tell me to reserve one so it became I had to rent a bigger uhaul then I needed
Debbie P | Overall ExperienceI frequent this specific location because of the employees that work there. Not only are they extremely helpful (every one of them), but they are exceptionally kind and always willing to help… even when not asked. There is a reason I’ve continued to come to this location, and that is because I can always count on someone to be there if need be. If you guys see this, thank you. So much. Aforementioned location: 1519 Beasie Dr. Murfreesboro, TN 37128
Dennis P | First ImpressionsRelocating to TN area for work and there customer service made this a easy move for me. My movers didn’t show up and they worked with me and helped me to make sure I got moved into my storage.
Jonathan W | First ImpressionsOne of the cleanest place to put your belongings they need to drop the temperature in there tho a few nats flying around but I give them five stars
Necole J | First ImpressionsI’m not sure if your motto is “I DONT HAVE TO HELP YOU!!!” While walking away in front of a paying customer, but I’ll be sure to tell ppl that’s your motto per your employees. Despicable and disgusting.
Thamar D | First ImpressionsAwesome team and store
Laurent R | First ImpressionsNo problem with storage did have a problem with truck rental
Allan D | First ImpressionsEverything was very quick, easy-to-use and very convenient. I really appreciate how clean and secure the place is.
Jaime H | First ImpressionsI've had no problems with storage since I've had unit. Unit was clean. Service from staff was very knowable and friendly.
CYNTHIA S | First ImpressionsStaff was very helpful. Showed me how to use alarm system.
Roger J | First ImpressionsJoshua Garcia was really patient, understanding and a great customer service with a lot of u-haul knowledge. He was kind, considerate and funny. Keep up the great work!
VICKIE H | First ImpressionsThe only thing I didn’t like , it was very hard to get someone at the location on the phone.
chartrice j | Overall ExperienceI had a few troubles with my unit, Andrew helped me out greatly and I was able to move all my things in and turn in my uhaul in time.
KYSHIRA S | First ImpressionsThere was only one person that I had a terrible experience with and I do not know her name but it was a girl that was helping me out initially. She had an attitude the entire time, walked off with an attitude and everything, which I feel you shouldn’t have that kind of attitude period specially dealing with people who are already going through a overwhelming time of moving and relocating the last thing they need is a bad attitude customer rep. The others however were super nice and helped me out a ton, I believe he was a manager I decided to talk to him about exactly what I needed because the previous rep was soooo rude I no longer wanted to deal with her. And he helped me out and it was super easy and quick.
TOLANDA J | First ImpressionsGreat workers!
Grover F | First ImpressionsI just wish the uhaul storage was all day access then just until 10pm when you have access to your unit. If that was Change that would be great. Other than that no complaints. Thanks!
Nekelsey S | First ImpressionsThe Customer service was the best part.
Agustin T | Overall ExperienceWe move often for work and although we generally hire a moving company for the main household items, we’ve needed something extra each time - an enclosed trailer, a storage unit, etc… uhaul is always our go-to solution and we’re never disappointed.
Rob L | Overall ExperienceVery friendly service, our only issue was that there was a big pillar in our unit, and they switched us out to a new one. Very helpful, quick to do what we needed. Would recommend and use again.
Jennifer C | First ImpressionsSuper helpful people and clean facility, got a little confused by the card readers (even though they explained to me when I rented). People we super nice and helpful in any way they could be! I have to say far better than I expected from uhaul! would definitely recommend! Glad to see things going in the right direction! -R
Robert B | Overall ExperienceMy only complaints were that my unit was super dark, (no lights directly above) and that the hallway smelled like cat litter….likely from someone’s unit & not the staff’s fault. Incredibly friendly staff, especially the lady at the front with green or blue hair. Reasonably priced. Would definitely recommend this place to family and friends.
Elizabeth P | Overall ExperienceManagement and staff were friendly and helpful
PETER S | Overall ExperienceThe email regarding accessing my unit could be more clear. I accidentally set off the alarm and had to get a key card from the front desk
Jerimiah S | Online Move InThis was a great place for storage. Great customer service
Victor D | Overall ExperienceThis was definitely one of my best experiences with u-haul . Thank you so very much!
MELISSA W | First ImpressionsGreat experience!
mary m | First ImpressionsAlthough a great facility, I did have one issue initially. I had a specific unit which they said I could reserve on the first floor (did this about a week or so ahead of the actual time needed for move-in). When I went to pay for and secure the unit...they had rented it and said they could not actually hold or "reserve" a specific unit location or type requested. In the end I got a good unit, just on the third floor.
dwight g | First ImpressionsVery friendly and professional. The facility is the best I have seen.
Jerry P | First ImpressionsThey don't have enough equipment for moving furniture to any floor
Manuel C | Overall ExperienceI had a great experience with this facility. Price was good. Unit was good. Service was great.
David A | Overall ExperienceVery pleased and would highly recommend
Kimberly G | Online Move InGreat experience.
Scott S | Overall ExperienceAbsolutely the worst customer experience I have ever had. The person who was hired to work the counter should be fired. The security card I was given did not work, it set off the alarm for the entire building. I sat there for 10 minutes with the building alarm screaming aloud and could not get ahold of anyone to help me. I left with my stuff and never even got to move in.
Michael C | First ImpressionsI would recommend this facility to anyone!! Great service and very clean!!
TAMMI C | Overall ExperienceStephanie helped us with solutions to our move and how to save money. We appreciated her quick responses to any questions.
Nikki J | Overall ExperienceWas very helpful to be able to use the carts to transport my things to my unit. It made it to were I was able to take all of my load in one load! I am very pleased with the climate controlled unit I got for my belongings. I like that I don't have to constantly worry if someone is going to be able to break in and take my things. Very secure.
Amanda J | Online Move InThank you at U Haul very much - so glad that you were there for me to store my furniture in my move to Hawaii … It’s in its way now to the big island - thanks again :)
JOHN K | Overall ExperienceThe lady who helped me was amazing. Very detailed and very sweet. Even after I set an alarm off because I forgot to swipe my card. I will recommend this facility to everyone I know!
Robert S | First ImpressionsYour Manager directly caused me to spend years as a u-haul customer. Your company should recognize quality professionalism in Ms. Clarke. Your telephone contact system is difficult to navigate and spending hours waiting was exhausting. I, personally, have utilized your company in three states in many different avenues. Please note that the staff at the new 5 story facility in Murfreesboro excelled in every way. This is the direct result of a good manager. Thank you.
Diana B | Overall ExperienceTransferred my belongings from a U pod to a storage unit because I was paying California prices for them to be in Tennessee
Dave H | First ImpressionsGreat staff.
michael g | First ImpressionsMove out date was 11/30, not 12/1.
Amy B | Overall ExperienceCole was great!
Patricia O | First ImpressionsThank you. It worked out just great. I am now in my new house. I would highly recommend your trucking, hauling and storage facilities.
Nova B | Overall ExperienceThe team and facility were amazing! Very friendly and helpful. I was nervous about the entire process but it was so smooth because of their efficiency! I would highly recommend them!
Pamela D | First ImpressionsThey had my information wrong in the system they did not take my information when I transfer over to a new store which cars one of my colleague I mean to have an argument about her name being used and I got fired from my job because of it
MARCIA O | Overall ExperienceTHIS PLACE IS GREAT.
Terry H | First ImpressionsExtremely helpful employee who helped us rent the units we need.
LYNN V | First ImpressionsThe only negative but also a huge one is there is not enough elevators at this facility. We had to wait in line several times just to get to our storage unit. Very inconvenient if you are carrying heavy items. We had to try to go to the facility during off times so it wasn’t as busy. The layout was not planned correctly. The original employee who signed me up made some mistakes. Spelled my name wrong, didn’t set up auto draft correctly, and had me down for the wrong storage number. The employees who corrected it were nice and helpful but the initial employee was not a good experience.
malory v | Overall ExperienceStephanie is a pleasure to work with.
Double T | First ImpressionsEveryone has been so helpful and kind. Thank you!
Gina W | First ImpressionsThey are the best I've ever been too.The place is clean and the staff is courteous and friendly!I will definitely use them again!
Sherman D | First ImpressionsOverall, the quality of my unit was great; however, I was unaware that my unit (#1000) would have humidity issues. Multiple bedding items (stores in containers) had to be thrown away due to mold. When I rented the unit I did not think mold would be an issue, but come to find it did. If I did it all over again, I would want to be briefed that mold is a potential issue so that I could plan more accordingly.
Sam M | Overall ExperienceGood staff
JAMES H | First ImpressionsFloor three did smell like garbage upon getting off the elevator. May want to check that out. Staff was lovely!
Atha W | First ImpressionsThe representative in Murfreesboro TN was great he made my transition smooth and he was very polite. We need more people like him behind the counter.
Diane K | First ImpressionsEveryone I interacted with was helpful and friendly. The supplied lock made one less thing I had to worry about! I was able to use the provided carts to easily move my boxes into and out of my unit. The temperature was always within the designated range. The facility was always clean (including the bathrooms). My move was very stressful. It was a blessing to have one part that was consistent and positive. Thank you!
Rachel A | Overall Experience