Customer Reviews for U-Haul Moving & Storage of Naples

Rating:

4.0

Lower the cost

Rating:

5.0

The the yard people were awesome( was a very crowed lot, and they were so ready to help to get my 30’A motorhome disconnected and turned around !

Rating:

5.0

Staff was super friendly and helpful

Rating:

3.0

There was so much equipment that there was no available parking at the location

Rating:

3.0

The lot space and store space are both very tight. I would recommend either relocating this location to a larger space in Naples, or decreasing the amount of equipment that is on the lot.

Rating:

5.0

I attempted to rent a dolly after I'd already paid and was given the keys, which is my own damn fault for not reserving it earlier. It turned out that all the dollies had been rented out already, so the lady behind the counter told her coworker to stick an appliance dolly in our truck, but when we got home we discovered he had not. That was a much larger deal for my husband, as a full 90% responsible for the move, than it was for myself, because at no point did I delude myself into believing I'd be in any way capable of physically moving shit with or without a dolly. Again though, that's my own damn fault. This process was simple and smooth otherwise though, and I'm very happy with my experience.

Rating:

5.0

Great service and speedy in and out at this location. Would recommend

Rating:

5.0

The entire experience was on point.

Rating:

5.0

You can't improve on EXCELLENCE! The staff was fantastic, great service and on the road again! Thank you!

Rating:

3.0

Too small, only compliant.

Rating:

4.0

The parking lot situation need to be improved. Other than that it was great!

Rating:

4.0

You need to address parking for customers cars.

Rating:

5.0

Staff are really friendly. You need to fit jockey wheels to the trailers so the staff do not suffer bad backs.

Rating:

5.0

Had to rent two U-Haul s in he same week! Great experience with both

Rating:

5.0

Helpful and very friendly staff

Rating:

5.0

Best People and Customer Service Ever!!! This is a location that appreciates your business. It's not often you find a business where everyone there knows it is a privilege to have a customer and not a right. This team works hard to earn your business, I am glad I gave them mine.

Rating:

5.0

Excellent service, thank you

Rating:

2.0

Just a bad, land locked location. The personnel are always the best. Just a very tight lot to deal with

Rating:

5.0

Buenísimo, un excelente atención al cliente

Rating:

1.0

Terrible customer service. Girl at the front had a bad attitude giving audible sighs and cursing because I requested a receipt, l guess printing a piece of paper was a terrible inconvenience. Manager answered questions by yelling out of his office from the back. Overall experience with uhaul this time was terrible. Everyone I talked to over the phone and in person gave me wrong information. In person was lazy and unprofessional.

Rating:

5.0

This location was good but I return my truck two days earlier than what I was supposed to With less miles that we anticipate, and I didn’t get a refund for those days

Rating:

1.0

The yard is so full there is no place to maneuver around very well and the entrance is a tuff spot to get in with traffic

Rating:

3.0

My Sunday night drop off was a bit of a circus. The (small) yard was jammed, I had to remove a barrier to move my trailer off the street. I would recommend a reconfiguration of the property.

Rating:

5.0

The return process was easy and quick. Was surprised how organized and polite they were. It was a nice ending to my rental truck.

Rating:

5.0

Muy buena experiencia, lo recomiendo

Rating:

5.0

I have rented from this location multiple times over the years. I am pleasantly surprised at how consistent and courteous the staff treats me, and that the equipment is always ready!

Rating:

5.0

All the staff were very professional. Pleasantly surprised as a first time customer. Thank you

Rating:

5.0

Trailer had a lot of dents and scrapes, issue was that the fold down fender was bent and made it difficult to use

Rating:

5.0

Original drop-off location was a self storage lot. At 5:05 pm on Saturday. I went into the office and no humans were on site. Was met by an iPad for virtual call. Was informed that property manager had gone home for the weekend and I could not return trailer until Monday morning. I informed this person that I didn't have any where to park the trailer. He said he was sorry but there was nothing he could do until Monday and do not drop it there. I will not rent from U-Haul again.

Rating:

5.0

great trailer, great rate, excellent service.

Rating:

1.0

Too compacted, no room in yard. Yard person needs to learn English!

Rating:

5.0

The truck was terrific for our long drive up to the last 30 miles when it made a noise that could be a transmission problem. We made it but were concerned. The staff was very helpful. Good overall experience.

Rating:

5.0

Great service with freindly employees!

Rating:

4.0

No issues at this location

Rating:

5.0

The whole crew was great they all worked together to make this experience easy

Rating:

5.0

I have rented many trucks from you in my life, It was the first time that we rented a newer truck and we really liked it!!

Rating:

5.0

Cheyenne was very helpful and pleasant, very efficient

Rating:

5.0

the only issue was they did not give me the packing pads i requested. had to make due without them. i called a Regional in customer service noted the contract. i will call later to request a credit

Rating:

5.0

Friendly service and very professional. Jennifer is the best and always helpful.

Rating:

5.0

They say me pull in and the gentleman who was outside said are you dropping it off, I said yes and we were done, they emailed me my paper work before I got home. Thanks for your help.

Rating:

3.0

It was a small location with very little room to park.

Rating:

1.0

It was a disaster - rented truck from Global Mail & Ship on a sunday but they weren't open and didn't leave keys accessible. Wasted an hour trying to figure it out - with kids at home by themselves and movers waiting.

Rating:

5.0

I cant say enough about the facility and Staff. All good things!

Rating:

5.0

This is a great location to rent a truck from. The staff were extremely helpful in getting me the truck I wanted, when I needed it. Many thanks to Danny, Giana and Cheyenne for putting in the extra effort on my behalf. These guys are what make U-Haul a success. Courteous and professional. If you want to rent a trailer to tow your car, they have those too.

Rating:

4.0

One of the tire pressures was low. Pre-checkout, this should have been caught. I checked in online, but the location and vehicle assigned were changed so that I had to wait for an associate rendering online check in redundant.

Rating:

3.0

The trailer was clean but very old and worn.

Rating:

5.0

I was happy with the price when I realized I could do a round-trip and save money. The only thing I would recommend is to add a wind deflector to the front of those trailers for less wind drag and better gas mileage. The gas prices broke my wallet.

Rating:

5.0

Danny is very helpful and friendly. I highly recommend Uhaul at this location. It’s one of the best Uhaul facilities.

Rating:

5.0

Above and beyond Thanks staff amazing customer Joshua Jennifer and all the team members súper helpful with everyone and everything Thanks so much and keep all tha good work

Rating:

5.0

Amazing customer service Above and beyond Thanks

Rating:

5.0

Extremely helpful employees at my Naples FL dropoff.

Rating:

5.0

Buen trato y buena limpieza, muy amables, recomiendo U-Haul a toda persona que desee mudarse

Rating:

5.0

Mr. Perez at the office desk was super! He was friendly, polite but also speedy in getting things done. Please recognize him for his great customer service.

Rating:

1.0

The gentleman in the office was extremely rude and unkind. I have never been spoken to as a customer like that. It was awful, I almost started crying. Never coming here again.

Rating:

4.0

Thank you for helping me cubans

Rating:

5.0

One of the best experiences. No issues and very helpful

Rating:

1.0

Hi ! The manager was very rude to me , for not letting me pay half the money I have to keep my stuffs in the storage . He keeps all my stuff and keep me out off the lease without my agreement . All my documents and my stuff stealing is not fair !

Rating:

3.0

the staff helpful and friendly, some employees are excellent but 2 were very rude.

Rating:

5.0

Alex and Daniel are professional and courteous. Alex was super helpful, thank you Tim also. Everyone was great!

Rating:

4.0

Everything was just great - staff are very friendly and helpful. Although not the fault of the facility, but the truck I was assigned was horribly, grossly and nauseatingly marijuana stench infused from the previous renter. That should’ve been addressed before I was assigned the vehicle during post-previous renter inspection. The staff did take immediate action upon my complaint and rectified the issue…so for that I am thankful!

Rating:

2.0

When I got to the front desk, the person couldn't find out my reservation. When she tried to make another reservation didn't have available the storage with the measurements I needed (10×10) However, I agreed to have the storage unit they offered me instead (8x8) But they gave me a unit that was already occupied. So, they have no control over the availability of units

Rating:

5.0

Dan or Danny really deserves a raise in pay.. Very costumer friendly, He really made our UHAUL EXPERIENCE A GOOD ONE !! Again the supervisor should realize, a gentleman like Daniel is one of a kind !!! UHAUL AGAIN, Give him more money . I sold my business in Cleveland and bought a house in Crown Point , 44132 .. I probably wouldn’t ever had sold it but to find 42 employees like Dan , UHAUL , good luck, and you know …. ITS ALL ABOUT ; cleanliness , organizing , and never loose a guy like him !!!!

Rating:

2.0

The storage unit was fine. The flood from Hurricane Ian was not your fault but how I was treated afterwards was not cool. I had to go down and go through my stuff no dry way to repair (not your fault) was told I could leave my key and I would be contacted when the drywall was replaced in my storage until. 3 months later not contacted and needed stuff out of the unit went and got my key and the dry wall was never replaced. They did cut a hole in the dry wall as I had to clean up the mess when I moved out. That was another thing if you went in and did work on dry wall you should clean it up not me.

Rating:

5.0

El personal es excelente y muy profesional con muy alto dominio de su contenido de trabajo y las instalaciones de storage están excelentes muy buena limpieza y organización muy buena seguridad y protección, en conjunto personal e instalación son excelentes

Rating:

4.0

We had multiple difficulties with getting a rental and storing our stuff in that facility.

Rating:

5.0

Lovely staff and great experience services . Love you guys 🥰

Rating:

4.0

Overall I was very pleased with the facility. The one issue after storm Ian damage was the increase in cost without any communication. I have disputed this change but without any response from UHaul Naples location or head office, after multiple calls to try to resolve. Regrettably this latter experience negated all of the great work done after Hurricane Ian. Thank you

Rating:

4.0

Please provide door stoppers for the entrance doors to prop open when moving in or move out of storage units.

Rating:

1.0

People in the office are very rude, had to wait in line to get access to our unit as they kept door locked, spent an hour waiting for them to unlock a door to allow access, they were very rude to people waiting we had a code to get in but the system was down so they made everyone wait in line to get them to open the door very inconvenient for people storing tools and work tools in a storage unit, I’ve used uhaul all across the country by far the worst uhaul ever

Rating:

5.0

Great customer service with a Clean and bright atmosphere.

Rating:

1.0

I took this storage and I asked for insurance, then hurricane hit I lost everything and was informed I had no insurance

Rating:

5.0

The lady that check me in was very patient with me, she gave me all the options and was very personable with me. She’s an outstanding employee.

Rating:

5.0

Everything was as needed and as expected. RoseMary, the agent at the warehouse was extremely welcomed.

Rating:

5.0

We had our storage unit about 10 months during our home remodel. We were in and out of our unit many times during that period. We also rented 2 trailers to haul to and from Illinois. All first class facilities, trailers and service.

Rating:

5.0

Rosemary very courteous and pleasant.Tom very helpful with showing me the unit and explaining the entrance and exit procedures.

Rating:

5.0

They went above and beyond to help me. When I lost the keys to a lock, they saved me a locksmith visit. They are awesome!

Rating:

4.0

Good location,very nice people.

Rating:

5.0

The people who work here are awesome 😎

Rating:

3.0

The staff at this location are all friendly and very helpful. The biggest detractor from this site is that it is extremely difficult to bring anything in a truck or trailer as the entirety of the two months I used this storage I was barely able to park anywhere near the only doors into the building despite having three sets of doors that were always locked effectively doubling the time it took to load and unload storag items. Also it should be noted that the font parking of the storage is so packed with uhaul trucks that my family and I had to park halfway onto a busy road while unloading and this is incredibly unsafe as I saw ample storage space for the fleet trucks in the back.

Rating:

5.0

The BEST Uhual location I've used yet!!!! So grateful to them! Returned the truck trouble free and got a storage unit too. Staff was fantastic!!! Can't brag on them enough

Rating:

5.0

Great service great people

Rating:

3.0

Found the unit I moved into missing a light bulb, so no light. Saw a large rodent trap in far corner of unit and a few dead insects in the hallway outside the unit. Definitely different from the unit I moved from in Maryland.

Rating:

1.0

I reserved two conditioned spaces and they had neither when I got there. Very unprofessional and the lady at the counter should have been fired for her inability to understand and take control of a situation where a customer comes in with a reservation and is upset about not having a place to unload the truck. She was indignant when I asked what was the point of making a reservation if they don’t reserve the units. This was not a good experience and I will never recommend nor use Uhaul again!!!

Rating:

1.0

They block the entrance with moving vans. So you have to reverse in off the highway. So instead of an in and out it’s just like a space. This was so annoying. .

Rating:

5.0

Place is clean and the staff are happy and friendly. I have nothing to complain about.

Rating:

3.0

Competition much less expensive and new. You would be my second choice.

Rating:

3.0

Long lines , need more front desk personal

Rating:

5.0

The owner of the facility made our rental a pleasure.

Rating:

3.0

The woman inside was very nice and helpful. The man outside when we arrived Sunday 6/14 Before closing to drop off our car transport was just nasty and unhelpful. So unnecessary.

Rating:

5.0

I called ahead because we had a one way rental from Colorado and needed storage. I spoke with Doug and he said storage was available. Once we arrived I found that the storage wasn’t large enough (I wasn’t told which sizes were available) and had to get two units. Had I known this, I would have chose a different drop off. Fortunately Joshua was super helpful and made it less stressful and provided the best customer service. We had just driven 2,200 miles so I appreciated his helpfulness and kindness.

Rating:

2.0

Many times access to storage was blocked by U-Haul trucks with no place to park. Door to storage doesn’t stay open and therefore smushes as you walk through with items. Also, can’t open double door for oversized items. Concrete guards surrounding storage door entrance were very annoying and obtrusive. . Also, on many occasions, door to storage was locked and had to wait and find an unfriendly employee to open.

Rating:

2.0

> Training is desperately needed. What should take 5 minutes took nearly 18 minutes > an occasional smile would be welcomed The ONLY reason I would ever use this location again is if I have no other choice.

Rating:

2.0

Petty, lazy help.

Rating:

5.0

Cindy is the best Customer Service person I have encountered in a long time!!! Superior Service!!!

Rating:

2.0

While the employees where friendly and knew there jobs. The facilities was very crowded, needs to be a larger area there is no room to make a u turn. The drop area and pick up area is a pain..

Rating:

4.0

Helpful and friendly service.

Rating:

5.0

Great place and service..

Rating:

5.0

Great experience!

Rating:

5.0

The employees were amazing with all of their help I received. They provided help with every question I had, and welcomed me to the area. Such friendly, kind staff.

Rating:

5.0

I would recommend to a friend.

Rating:

2.0

The three workers I dealt with were very nasty. I was pretty shocked at their attitudes. The manager was great. The guy who I dealt with initially when returning was so rude and inappropriate. Bad

Rating:

4.0

Cindy and the staff provided excellent, helpful service during my move-out on 01-29-19.

Rating:

5.0

The staff was very busy, and when I was next in line they apologized for the wait and treated me as the only customer on a very busy day. They were extremely knowledgeable, helpful and professional.

Rating:

5.0

Very good equipment and service in both locations.

Rating:

1.0

Worst customer service experience! We were told that there is over 15,000 UHaul locations and they are one of the top 100 busiest! Is that an excuse for not caring about your customers?!

Rating:

1.0

Poor coordination within the facility. Poor planning. Unreachable managers for customer problems. Very disappointed

Rating:

5.0

Thank you

Rating:

5.0

Staff super helpful and pleasant both when moving in and when moving out. Upon moving out, even while in the middle of repainting parking spaces moved their trucks so we could get closer to our unit,

Rating:

5.0

Friendly, helpful staff.