Steve R. on 9/26/2016
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The first location I was supposed to pick up at was very bad I called the night before to confirm and they said it was broken. I asked if they were going to call and was told when u came they would have told you and had to find a different place to get so if I did not call basically I was going to be driving around looking for a u haul where I went was farther away and I did have to pay for more mileage because of it also but the people at the place I actually picked it up were very nice and polite if I ever need one again I will call them direct and not get sent to what they say is the closest one too me that only has 1 truck for rent according to them
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Steven G. on 9/21/2016
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Easy to find and complete
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Jeffrey V. on 9/19/2016
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The person who took my trailer was unfriendly. Cussed cause the company was sending alot of trailers to that location. Acted mad the whole time.
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EF Georg H. on 9/18/2016
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Thanks for your service
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MICHAEL D. on 9/18/2016
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Very polite personnel.. I will use again
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Wendy A. on 9/17/2016
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The worse management to deal and the manager should be fired !
I got ripped of from them.
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Mike K. on 9/15/2016
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. I doubt if this will be displayed so I have no problem leaving my contact number... This is Michael... 941-224-2155... The equipment was a piece of s*** it was filled with Anne it's shaked rattled and rolled more than a popular band... The front door squeak terribly. There were more books and crannies on the truck itself then there are in a Thomas English muffin... it must have been a relic that not even the Smithsonian Institute would put in
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Nicholas K. on 9/14/2016
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Very helpful and polite
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Jessica L. on 9/13/2016
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Staff was incredibly friendly and it was a very quick process to drop off the rented trailer.
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ALEXANDRIA S. on 9/12/2016
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Take the time to get maintenance done on your trucks! Our a.c. didn't work half the time the steering was horribly off it couldn't even be driven on the highway so I had to take the longer route and had to pay for the extra miles because your truck couldn't handle the highway safely.
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Joshua M. on 9/11/2016
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Even though I spent the time to reserve a truck online, I had to wait for thirty minutes to speak with the representative at checkin.
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MARIZA H. on 9/11/2016
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The millage charge is to high.
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Michael M. on 9/7/2016
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All was pleasant until your personnel checking me in (Doug) informed me "by the way I did not charge you for folding the returned blankets". I was a little taken a back that that remark irregardless of if the blankets were or were not returned folded. The blankets were stacked and folded somewhat as I returned them. Upon hearing your agents comment I informed him I found his remark quite rude and where in my contract am I required to return my blankets folded? His response was "it was my obligation to return the equipment in the condition it was rented to me". Now this is not about whether I should or should not have done a better job in returning my blankets. But after choosing to pay U-haul my hard earned money I will NOT tolerate being scolded and treated in such a rude manner. I will NOT recommend this U-Haul location in Naples Florida!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Michael N. on 9/6/2016
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I only spent $15.00 to rent a trailer for the day so I really cant complain. The service far exceeds the $$$ spent so the value is awesome..!! Thank you for supplying a service much needed as i rent about 5 times a year..!!!
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richard p. on 9/6/2016
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All employees are very friendly great place to do business
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Jeanette S. on 9/5/2016
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Very fast service Joshua and RAC have you in and out in no time I would use again
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Diane L. on 9/4/2016
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Very kind individual. Great location. The problem was with my reservation on the phone.
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STANLEY V. on 9/2/2016
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Keep the doors closed on all trucks so that the cargo area is DRY
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Robert B. on 9/1/2016
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Its about as good as you can get. Agent was very friendly.
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JENETHAN w. on 8/31/2016
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Make an effort to be clearer on mike usage. Accurate odometer, and gas readings. The lady who checked me in was pleasant, but Raul, the guy who was there when I returned the truck was very rude. I could tell from the first moment that he was having a very bad day.
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ALIAKSEI Z. on 8/29/2016
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The best Uhaul crew!
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Randall M. on 8/29/2016
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Joseph was great, went out of his way to obtain needed equipment from another location, great friendly service!
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William M. on 8/29/2016
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Location is hard to access. Can only enter northbound US 41
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Patricia M. on 8/28/2016
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The uhaul facility was alright and I didn't have to wait to rent the trailer. The trailer pulled just fine behind my car all the 200,000+ trip.
But, my clothes and books in the back of the truck were soaking wet when I arrived.. The door had obviously leaked in the rain. Many of my books were ruined and all my clothes were soaked.
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Gary E. on 8/26/2016
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None at this time.
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