Outstanding crew knows how to take good care of a customer. Everyone was pleasant and knowledgeable about the rentals and supplies
JOHN BCustomer Reviews for U-Haul Moving & Storage of New Bern
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Property Manager needs to do a better job of responding when people reach out. Limited follow-ups and didn't discuss the important of using a specific lock for the unit. Mentioned there was “supposed to be one” in the unit and had to purchase one. Not happy about that. Facility is good. Elevator is routinely an issue.
Joshua B | Overall ExperienceI reserved a 20 foot truck and when we got to location, I was informed that they didnt have a 20 foot truck and only a 26 foot truck. I was not comfortable driving something that large and I don't understand why the computer website let me make a reservation for a 20 ft if there was not one available.
KATHRYN GThe people who work there aren’t very friendly or communicative. We rented equipment three times in the last 3 weeks and it’s the same with all of the people that work at the desk when you check in. Very slow.
SARAH FSuper easy to get set up, service was quick and friendly
Alesha B | First ImpressionsWhen I rented 2 units the staff was 3 and prices were very fair. Then you sold out to and AZ hq who tripled the staff and monthly rent. Who didn’t keep the place clean and the hours went down never mind the door security went up. So if you needed to make a few trips someone would have to stand at the door with the card to let you out in and out.
Julie T | Overall ExperienceThe people are very helpful
JAMES ENo training for employees. Long lines waiting and employees chatting to each other. Never answer the phone and if they do they give you wrong information. Will look elsewhere for U-Haul for sure.
Bobby HI have never used a car dolly. The experience was awesome and the service I received was amazing.
JAMES TGreat service
RAYMOND SKeep offering great customer service.
Bruce MExcellent help, and advice given especially by Kimberley.
PATRICIA J | Overall ExperienceExcellent service
RAYMOND SNot charge anymore than the average gallon of gas is in the hometown you carry it back
PRESTON RI am highly disappointed with what I had to go through at this company. I have rented many U-Haul and never had such a poor experience. The driver side mirror fell off while we were driving down the highway. The manager over the phone was very nice and said he would get us taken care of his name was Greg. We were unable to put gas back in the U-Haul and we were told that wouldn’t be a problem. At this point it was not safe to drive a 20 foot truck without a mirror. We returned the truck and they switched it over. However, once we got there no one could find Greg. They accused of hitting something when we didn’t. It was obvious from the way it fell out. We were told we would get some miles taken down. I’ve called everyday to try to talk to Greg and he’s out sick or no one can get ahold of him. Worst experience ever and scary!! Not happy and the employees weren’t helpful or welcoming at all.
ALYSSIA CInclude lick for rear box door
KEVIN RGreat staff. All super friendly and helpful
ROBERT KHelpful. He made sure that everything was set up properly and also he helped me with the boxes I needed. He assisted me to my vehicle with bringing them because it was a lot. He also set me up for the first month free. I really appreciate that.
Dionne M | First ImpressionsRude, unhelpful staff with an attitude. We refilled our gas, $20 more than what was required. We do not think it is fair to not be able to get a credit/refund. We believe one should get a uhaul with a full tank and return it with a full tank. We will be taking our business to Penske after this experience.
TESSA OThank you so much for all your help
Diane C | First ImpressionsI have yet to receive my check in final receipt!
JOHN BInside employees were nice and courteous , young red headed man outside that help load was a Terd Head.
ELEANOR SPick up and drop off was quick and easy and our receipt was emailed promptly. Great Service. We have several UHAUL locations closer to us but always use this one on MLK Blvd because we trust the equipment is safe and well maintained.
ALBERTA CSee above
Michael KNice folks at this facility. When I worked in the service industry, we would answer the phone and help that customer before finishing with the customer at the counter. Hindsight: this is backwards. The customer who came into the store should get priority over the ones who called in at their convenience. U-Haul should do the same; counter customers first or at least in order of service. Thank you
Robert JHave used this location to store my camper for 3 or 4 years and they have always been very helpful and accommodating.
LARRY K | First ImpressionsNice people and place
phillip b | Overall ExperienceCustomer service was excellent. Kim was very professional, courteous and went beyond to assist with making sure my needs were met.
LISA KI believe we should get some kind of refund for all the inconvenience caused by the problems with the rental truck
James JThe staff was very friendly and explained the process. The service lady took me back to the Rav storage area and showed me the area. I initially pick a spot but shortly there after I picked another spot that I liked better. They gladly switched to the spot that I wanted.
Paul B | First ImpressionsIt was quick service an thank you
TONY SGeneral manager needs a lesson in how to resolve issues. If that's the best uhaul can do the bar is set pretty low. Quoted one price and charged another then got laughingly accused of lying about the price I was verbally quoted. I've used u haul a lot in the last 6 months. The experienced with the New Bern location will have me looking elseware.
KENNETH RWell thought out design at this location, climate controlled environment works well. Also really liked the indoor parking for unloading and loading to storage units. 5+ Star facility
HECTOR R | Overall ExperienceThe GM, Greg, is wonderful and made up for the small issues that came up. Will use and recommend for any storage or UHAUL needs.
PAMELA C | Overall ExperienceMake sure hand carts are available when requested. Thank you so much for the Excellent Customer Service!
JASON AThe owner actually set me up to rent the motorcycle hauler, he was customer friendly and nice. The lady that helped me hookup the hauler (I forgot her name) was awesome. We talked motorcycles for a bit, if that will help to find out who she was. She has a love for bikes like me, awesome way to find common ground with your customers, just have a conversation. Thanks Team!
ROBERT MGood
BETTY G | Overall ExperienceIt took an hour to check out out rental...Computer was down!
Charles DThe computer system was down , but the employees were helpful and got us out the door with a truck.
Dean HTruck was ready, clean, terms were explained, paperwork was ready.
JAMES GI was charged a cleaning fee and I feel that is ridiculous. I swept out the back of the truck, in addition to the ramp. I did not clean the floor mats in the front of the truck, but other than that the front cab was clean. There wasn't any trash/cups, etc left in it and I ensured all items were removed. I feel that $25 just to take out the mats and remove the pebbles is ridiculous. I was told the person I needed to speak with would not be in until Thursday after 11:00. I don't see the point in calling as it is their discretion, but it is ridiculous.
KIMBERLEY TKimberly was awesome
PAUL VGreat location. Staff was very informative and helpful.
PEDRO SA great experience!
gail c | First ImpressionsYour online check-in system is beyond frustrating. It took me 30+ minutes to return the van including taking and sending all the photos twice.
KENNITH JThe staff was very helpful, very kind and happy…which seems harder to find these days.
Cristle s | First ImpressionsSeamless drop off at this location, this place has the most uhaul rentals I've seen, lots going on but regardless I had a quick and painless drop off, employee helped me unhook trailer. Also as a bonus they were open until 8pm
MICHAEL HPeople are very friendly!
CHRISTY RAbsolutely perfect trailer rental experience. It's been a while since I've needed to rent a trailer - didn't know what to expect. Online process has improved a bunch!
JOSEPH HGreat employees ,great facility, friendly staff. I will use you again!!!
EDWARD WThe person who took the car off the dolly said the strap was worn, and it caused the unit to fail. He said they would replace the straps before using the dolly again as a rental.
Angel VGreg is awesome to work with
JULIAN RSign up was quick and easy !
DEAN HVery clean, and the staff was very helpful.
GEORGE T | Overall ExperienceGood experience all the way around
Allen W | Overall ExperienceWe have always used U-haul. Love the option to hire movers. We also benefitted from the 30 day free storage. Outstanding logistics, storage, and people. Tech has also improved over the years.
Ricky W | Overall ExperienceKeep up the good work
FRED SVery nice service
THOMAS OGregg and his team were fantastic as always.
JULIAN RNo assistance turning in my trailer.
ROBERT OVery nice and well kept and easy to work with.
larry d | Overall ExperienceI had rented a transport trailer for three days. I've rented these trailers numerous times at the facility on M.L. King Blvd in New Bern, NC. had brake problems on the unit. I kept getting a message on my new Ford truck the trailer brake module was defective. I couldn't drive over 50 MPH. On braking anything over that speed the trailer would violently bounce up and down. I thought it was going to detach. I called on Sunday to report the condition and to try and swap out the unit for another. I was told I couldn't swap it out as this was available only for rent out of the New Bern location. I was transporting a vintage car back to my home. The return trip after I had loaded took an additional 5 hours because of the unknown brake problem. It was unsafe to drive it at any normal speed. On the left side wheel safety net the retaining rod was badly bent. The net could not be slid over to position it safely. Whoever I spoke to at the headquarters said I should expect an adjustment on my rental. I have not been informed on any as of yet. Thank you John Coulter
John CThe trailer that I had reserved from the original location had not been returned by the previous user so I was able to get one in New Bern NC. The person in New Bern was very helpful and set it up so I could return it to Swansboro vs driving 40 miles back to New Bern.
PETER DAlways very nice!
DAVID SAlways friendly personnel and excellent service.
EDWARD MFriendly staff that are always helpful!
PAUL YWhen I checked the van out it registered full. I traveled maybe 12 miles total but when I filled right before returning it, it too just over 5 gallons. That doesn't seem right. The rental process was smooth and the equipment was clean and in good condition but it obviously wasn't full.
RICHARD SWe needed to move our goods from GA to NC. This was a smooth transaction from start to finish. The Doctor Martin Luther King Uhaul has ample climate controlled storage, equipment, supplies, and support.
Ricky WKimberly was very helpful and accommodating!
KELLEY FCan't think of anything, everything was great
MARVIN RAll staff was excellent. Ryan, who has helped me many times, has been extremely helpful and professional, and all dealings with him! I return the cost of his excellent service!
charlotte b | First ImpressionsVery easy to secure my rv storage lt,Greg was friendly and efficient and made the process easy
STUART B | First ImpressionsMy service at U-Haul was great! But the reason I won’t go back is because my U-Haul raised the price for unit 3 times in 1 year. While my parents stored at this same facility and theirs raised only once. I feel they need to do a better job at accessing cost before hand instead of raising U-Haul rent for customers to cover their cost!
Ashley P | Overall ExperienceVery convenient and useful when I needed it the most.
James G | Overall ExperienceDefinitely give all a high rating and thanks!
Larry K | Overall ExperienceAccessibility changes a bit inconvenient
GARY G | Overall ExperienceGregory Passot, U-Haul Moving & Storage of New Bern, 4122 Dr Martin Luther King Jr, (252) 649-2975 961076_GM@UHaul.com helpful in my time of need. Thank you. C Roe
Charles R | Overall ExperienceI selected a unit online. Then I realized I had chosen the wrong size. I went to the facility and the employees were very helpful. They even walked me to the new unit to make sure the extra-long piece of furniture would fit. They explained how to key in the security code. There was plenty of room to maneuver in the parking lot and the facility was in perfect condition. Move-in day was smooth! Thanks!
Myra S | Online Move InMy only complaint was that they kept raising the price on my unit and priced me out of their services.
Lauren B | Overall ExperienceNo comments
CLAIRISSA Q | Overall ExperienceEveryone was very pleasant to work with.
jeffrey m | First ImpressionsReserved a large unit and when I get there I'm told no one cleaned the large empty unit so instead I now have 5 small ones at 3x the amount because of units not being ready to rent.
PAMELA C | First ImpressionsGregory Passot was very helpful and assured me that he would do the best to meet my needs. Exceptional service from Me. Passot!
wendy P | First ImpressionsGreat facility and staff was very helpful
DANIEL J | Overall ExperienceThe entry is overly complicated. How am I supposed to carry heavy loads in and out when I have to swipe a key & enter a code each time I walk in the building. Make it make sense!!!
michael m | First ImpressionsThank You 😁💯👍
patricia s | Overall ExperienceIf I recommend u haul to a friend; I wouldn’t have any friends left after they were placed on HOLd!!
Lee M | First ImpressionsNice facility and great staff.
tom p | Overall ExperienceI rated average bc this is my first experience renting and its not been a month yet. I think more time is needed to make a rating realistic. Staff were professional and friendly. My first inquiry was by phone with Dee, he was very professional and knowledgeable. The day of actual rental and move in was easy, worked with Juleah. Overall, all staff interaction was excellent.
United C | First ImpressionsThe team in New Bern is nice and helpful. A great facility
Laura L | Overall ExperienceThe staff were always great when I needed them. The facility was very clean and secure every visit. I seriously have no ideas for improvement as this was such a great storage unit. I’ve used three others, and this by far was the most impressive. I only ended my time because we bought a house and just no longer needed the extra storage. I told my sister to use them and not even bother looking at other options in town. I will definitely be using and recommending Uhaul storage units in the future. Specifically the New Bern, NC location.
Lisa M | Overall ExperienceNot sure what I needed but the staff helped me out to determine my needs. Quick and efficient staff.
Marianne V | First ImpressionsThe experience I had with this facility was excellent. Staff was extremely helpful and very friendly. They attended my needs with professionalism and were very knowable. I would highly recommend them to anyone.
DAVID P | Overall ExperienceI Will Be Using Your Service Again In The Near Future M. Carr
michael c | Overall ExperienceFacility was alway clean, well lighted and secure. I especially appreciated the the park inside feature to unload and load my belongings. The staff was always polite and friendly.
Michael C | Overall ExperienceThis is a very clean and secure facility! The staff were very pleasant! I will be a returning customer in the future!
Delisa C | Overall ExperienceEverything was great! Gregory is an amazing help! 10/10 would recommend to anyone!
Deborah H | First ImpressionsWent to move in and couldn’t access the unit. Then the lock wasn’t in the unit like it was supposed to be. Then I received an email the same day being moved out. Had to come back in and resign contract and check in. Now…3 days in a row we have gone to use our code and it says not checked in. We don’t have time to be running into the office every time.
Krysten K | Overall ExperienceStaff are helpful & courteous.
DANIEL J | First ImpressionsLoved Ray!
Carole K | First ImpressionsThe New Bern U-Haul center is great. One of the best experiences I've had. Friendly staff and great service.
Michael C | First ImpressionsVery clean and smells great inside! I appreciate the check in and check out feature
Delisa C | Online Move InStaff was amazing
lamar j | First ImpressionsOnly suggestion would to have the fire ants exterminated. There are chemicals that would eliminate the problem. Fire ants can easily get into the stored boats, RVs, etc.
timothy k | First ImpressionsThe facility is extremely clean and well cared for. The staff is very courteous and helpful. Overall the experience was excellent and I wouldn't hesitate to use this resource again.
Jeffrey L | Overall ExperienceVery friendly and always answers all my questions. Shaun was extremely helpful
Cindy P | First ImpressionsEveryone there was helpful. The manager, Greg bent over backward to help me out. Only problem I had was that the staff couldn’t do certain things with payment. When I needed to pay with a check, the register wouldn’t let the staff accept it. Greg had no problem if I wrote a check. Other than that, it was a clean, safe, climate controlled place to store my belongings.
Nancy P | Overall ExperienceThe best storage facility I have ever been in!
Gary Y | First ImpressionsGreg runs a great facility. The team is efficient, friendly, and all my interactions here have been very satisfying. Will happily recommend this location to others.
RHYS P | Overall ExperienceGreat staff, very clean facility
Brian M | First ImpressionsPoor help
Charles R | First ImpressionsThis facility is incredible! Once you use your code to punch in, you can open a garage door, back into a bay, close the door behind you and unload in the climate controlled, secured building. There are cameras everywhere so I feel safe. The facility is spotless! There is a huge elevator to get to the upper floors. They provide plenty of carts lo load you things on. There is a restroom and drinking fountain. This place takes storage to the next level.
Philip P | Online Move InGregory was absolutely outstanding, although it was a busy day, he managed to help customers in a very professional and friendly manner.
Luz B | First ImpressionsFirst time ever with uhaul that I finally had a great experience, thanks to Greg in New Bern!
Elisa F | First ImpressionsVery good customer service
Neisha S | Overall ExperienceGreg was extremely helpful from day one and ensured a smooth transitional period from storage to final destination.
Joel H | Overall ExperienceI had rented a 10x10 unit and arrived from out of state to find I had been given 2 smaller units without any prior notice. My items were oversized and required the 10x10. Staff on site was able to find an available unit and explained the system automatically changes the rental sometimes. If they would not have been able to find an available larger unit this would have been very difficult as I would have had to go somewhere else. Uhaul should notify people at initial booking if they have to give them 2 smaller units
Alyssa M | Online Move InWow, what a great place. Extremely clean and well maintained. Greg was so very kind and helpful. Would definitely recommend this place for both equipment rental and storage. So refreshing to have expectations exceeded!
Jeffrey L | First ImpressionsThe facility could use one more elevator for busier times and in the event one breaks down.
Wallace S | Overall ExperienceStaff was amazing, very helpful a patient during my high stress times. I would definitely use them again and refer them to friends and family. A very special THANK YOU to the manager..!!
Melanie N | Overall ExperienceAaron was very sweet! Helped my bf and I get into a unit since we are between homes.
Victoria T | First ImpressionsRyan was an absolute pleasure to deal with, very helpful and friendly. After explaining my needs he was able to get me a unit to meet my expectations and wasted no time getting me set up with access to my unit. Excellent Customer Service
Arnulfo U | First ImpressionsRyan helped make my move so easy. Thank you for all the help. It was a one stop shop and move. Facilities are clean. The elevator is a blessing when moving furniture. Thank you U-Haul.
katharine L | First ImpressionsI have utilized uhaul for YRS! Mostly bc they have bought up everything in ENC, making it almost impossible not to use them. I have had one storage with uhaul since 2017. It has DOUBLED in price WITHOUT warning in 6.5yrs. Covid has ZERO to do with my ability to store stuff, its an outdoor storage, so there is no temp control to use as an excuse for the price hike. People that have had the storage for whatever price, should be KEPT at the original price until such time they move their stuff out! JS!!! I recently moved & had to utilize an environmental control storage for a cpl months. The first month was free, (thankfully) bc i rented a trailer to move my stuff. It was temporary, but for the month i have had to pay for 😲 EXPENSIVE! Pros: one month free storage unit with use of truck/trailer rental. For the staff (2 friendly mature gentlemen) that were kind & helpful; ty! There is a bay to pull up into for loading/unloading. There were carts to use for transporting ur items to/from storage. They came in VERY handy!!! Cons: The storage could've used more lighting. Depended on the day for which staff were available. Some were friendly & knowledgeable, others seemed to care less. The environmental control storage is stupid expensive. Then the operating hrs aren’t necessarily convenient: not everybody is up & working during “business hrs.” Those few people have deadlines too; making 10pm cut off a VERY NARROW window to get things accomplished as far as moving in/out of storage. The younger staff need a LOT of edu on “GOOD customer service!” Overall, i would say its average with a LOT OF ROOM for improvement!!!!
Delana L | Overall ExperienceGreat!!!
LORI C | Overall ExperienceExcellent management, staff and facility
ANDREW C | First ImpressionsMr. Gregory was very helpful and professional. Also the other young men who were there were helpful.
minerva g | First ImpressionsI am sorry I had to go to another storage space as the 10 x 10 was not large enough! Thank you!
Jettie P | Overall ExperienceThe facility was very clean, and the employees were very friendly. They took us through how to badge in and showed us on the cameras where to go. That was very helpful. One drawback was that there were several nails and screws on the ground outside of the area where you park your vehicle going into the storage units themselves. Overall, it was a very good experience.
crystal t | First ImpressionsNice guys
Bernilda H | First ImpressionsVery pleased with the new UHaul
Karen E | Overall ExperienceThey sold my belongings without giving me any type of notice so I will never use this company again..
Kareem S | Overall ExperienceAt first, the restrooms and inside of the climate controlled areas were very clean. Construction on the inside of the climate controlled area made a dusty mess, that covered my storage items. Also, the last three non consecutive days of accessing my storage unit, I observed roaches scurrying in the hallway and restroom area. Overall, my experience was good, but I was not pleased with the construction dust, debris, or seeing roaches in the common areas.
Jill T | Overall ExperienceThe process was easy and they answered all my questions. The staff was kind and fun to talk to. My only complaint is whenever i set up my storage unit, i talked to the staff member and told them that at the time of my next payment due date, i would be unable to come in and pay and would not be able to access the website due to being out of state and very busy. They told me that they could help me set up an automatic payment through my bank account and that’s what we did. The time came of when my unit rent was due and Uhaul did not automatically take it out and i was charged a late fee of 15$ — I called customer service and explained and they said that i wasn’t set up with the automatic payment system but told me we can do it over the phone (which we did) — they ended up still charging me the 15$ on top of my original payment.
jadyn m | Overall ExperienceNick (not sure if that is his name) was very knowledgeable and kind. This is the only u-haul retailer I rent from in New Bern.
Jeannie S | Online Move InThis was my 1st time using a storage facility! It is clean, very helpful staff. Very pleased!
Karen E | First ImpressionsI have used storage facilities before but none of them provided the quality, cleanliness, convenience and features that the U-Haul of New Bern did. First class all the way. I hope I don't need a storage facility in the future but if I do I will definitely use this one. Thank you U-Haul. You are doing it right.
JEFFREY B | Overall ExperienceEverything was perfect. I did have issues checking the truck in but I think it’s an app issue.
Tamieka G | Online Move InI complemented staff when I left. Place stayed extremely clean with carts available to use. Highly recommend.
JOHN R | Overall ExperienceRented a space for RV. Office staff was great. Lady who was driving truck with flat bed in the yard was exceptional. Everyone helped lessen our pressure. Thank you.
JAMES S | First ImpressionsExtremely happy with the staff and facility. Nice knowledgeable and friendly. It is a shame that some of the renters throw their stuff away in what is supposed to be a share area where other people may be able to use something and staff has to deal with the cleanup.
James C | Overall ExperienceGreat location with easy access for RVs. Electric hook up at RV site has been down and been challenging, however I understand that it has been repaired. Look forward to parking my camper again later this year.
LARRY K | Overall ExperienceThank you
Dianne C | First ImpressionsThank you
Dianne C | Online Move InFacility was fantastic
Eric S | First ImpressionsSo far all is good. My representative was awesome and helpful when I signed and got the key. Very knowledgeable
katie d | First ImpressionsAll very good above expectations. Will be back as needed.
STEPHEN C | Overall ExperienceCustomer service was very welcoming, application process was nice and not lengthy! Overall, very professional and inviting atmosphere! I like the facility, accessibility, and the ease being accommodated! Nice experience!
Lillie S | First ImpressionsVery impressed with all aspects of this facility.
JEFFREY B | First ImpressionsJust would tell them get storage on first floor, could not get my stuff out for a week waiting on elevator repairman
Lisa S | Overall ExperienceVery friendly and great location
ROBERT A | First ImpressionsEverytime there the gentleman working was rude, grumpy and he had no help. The elevator was out of service in August and it was still in October. All of our things were heavy and on the 2nd floor. When someone pushes 3 for third floor it shuts the elevator down. Reported it to the local fire marshal and will be reporting it to the state elevator inspector. If they are not going to fix the elevator they should not rent units above ground level. Frustrated and will not use uhaul again. Many others felt the same way yesterday.
Stephen M | Overall ExperienceSuper nice and extremely helpful. Made me feel like my business and belongings were their top priority. Highly recommend.
Maegan S | First ImpressionsVery friendly very clean very helpful
Yolanda C | Overall ExperienceVery nice facility!
DEMETRICE B | First ImpressionsThe staff were always very courteous and helpful. The storage facility is very clean, well-lit and secure.
Douglas S | Overall ExperienceElevator kept shutting down when the door was held open to remove belongings. Had to wait for the arrogant U-haul attendant to reset. No urgency to get the Elevator running again.
Louis S | Online Move InCost of small storage I'd outrageous. $40-50 is more than enough a for 5×5.
CHARMAINE P | First ImpressionsFriendly and helpful staff, clean facility
Indira B | First ImpressionsThe GM Greg was absolutely wonderful!!!!! Genuinely gives a great customer service experience and went above and beyond my expectations. I highly recommend this facility to all.
Michele C | Overall ExperienceThe storage units were clean and air conditioned and kept my household goods in great shape. Access was secure and easy to operate. Special thanks to Michelle Ridlehoover for her professionalism and help to ensure billing and payments were processed accurately and on-time. She was a pleasure to work with…thanks.
Ed C | Overall ExperienceMy unit is on the second floor. The elevator stopped working and we were trapped on the 2nd floor. We call the GM on his after hrs cell. But never heard anything back! It was extremely hot on the 2nd floor as well. There needs to be a cooler temperature on that floor. I am disabled and having to navigate the steps was very dangerous. My son had to finish moving my items on the u-haul truck up the stairs. It was absolutely ridiculous!!! Apparently this elevator malfunctions often because the door is help open when people are trying to move their items off the elevator. This must be addressed!!
DONNA E | Online Move InI have always found this UHaul location to have the best people and the facility better than any other.
Edward M | First ImpressionsVery clean, staff very helpful and friendly
BILL W | First ImpressionsThere were some hiccups initially with the fob and with the space number assigned, but those were worked out satisfactorily. The storage area for boats and RVs is exceptionally nice. It is completely covered and the surface area is covered in gravel. Driveways are large and there is plenty of room to maneuver. It is well lighted and secure. It is a first class facility!
Kenneth W | Overall ExperienceNice and clean and safe
LORI C | First ImpressionsThe Alarm system is the biggest problem. Seems like nobody knows to put in their password before trying to open their unit. Every time I was ever there, I was blasted by the loud alarms multiple times due to other people. Also there only being one elevator for 2 stories of units is very inconvenient.
SHANE L | Overall ExperienceThus U-Haul facility is amazing! We refer to it as the tajma hall of U-Haul! Thank you for everything!
Kimberly H | Overall ExperienceClean, quick, and easy, staff very nice!!
Navion S | First Impressionsthey made our move enjoyable, every thing was perfect !
Roland S | Overall ExperienceI've spoken to three people at this facility on different occasions and I have always been treated very well, my questions were answered clearly and quickly, and I am happy I have chosen this location to store my belongings.
RHYS P | First ImpressionsThe cleanest storage facility I have ever see as well as the most secure with state of the art safety features...10 out of 10...staff very friendly and accommodating..
DAVID A | Overall ExperienceVery clean and enjoyed storing our boat and camper at this facility.
RICHARD S | Overall ExperienceOur only issue with the storage facility was that the 2nd floor (the floor that my unit is on) has no power. The elevator also stopped working in the beginning/middle of unloading the uhaul. We had to carry everything up stairs. Apart from that my experience was great and Caleb M. (the uhaul storage facility associate I worked with), was very friendly and helpful with everything.
Ariela S | First ImpressionsReached out to customer service twice. Was supposed to get a call from Greg. Never got a call back from Greg regarding the issue of being put into the wrong storage unit. Kim called to ask me to move into the correct one and advised I would have help from the staff. No one was able to help. The alarms went off. I was assured that my payment will be taking out on July 7th due to the inconvenience. They ended up charging me a late fee with no calls or paperwork to my apartment. They went directly to the co applicant on the storage unit. Two weeks with no follow up from Greg. I am absolutely disappointed. With no follow up from management, I decided to cancel my unit at u-haul and move into a different site in town. I will not recommend this facility to anyone in town looking for storage.
crystal b | Overall ExperienceClean and very accessible even on the second floor. Brand new facility.
MARC P | First ImpressionsAll the staff was nice and friendly. They listen to what you want and explain the difference sizes of the storages units and how to operate getting inside the storage unit. They are very professional. I would recommend all friends and family to U-Haul Moving and Storage of New Bern.
CLARICE W | First ImpressionsGreat staff. Very knowledgeable. Very clean establishment. Very convenient. Good price.
Jorge V | First ImpressionsAbsolute best place to store your belongings.Friendly staff,Clean trucks,air conditioning storage And for the price What more could you ask for will differently be using time and time again.
Tim M | First ImpressionsFriendly staff..very accommodating..excellent condition and customer service
DAVID A | First ImpressionsI was actually sad when I no longer needed my space(s), that’s how great the facility is! It’s newer so it’s clean, well lit, and well managed. There’s even covered parking for when it’s raining and you need to load/unload. I have nothing but positive things to say and I’m sure will use them again should I need additional storage in the future!
Kelly G | Overall ExperienceThe online process is convenient, but clearly does not hand-off to in-person use easily or smoothly. Despite the promise on the website to go "straight to the unit" there are security access cards that must be used in a very specific order to avoid setting of facility-wide alarms or potentially locking the user out of the facility upon return visits.
James L | Online Move InGreg is amazing!!! His ability and willingness to go above and beyond for his customers was so refreshing! He was so kind to me and my mother and answered all the questions we and even ones that we didn’t know to ask. This was my first time ever getting storage so I was a bit nerve wrecking but he made it fun and easy! I even had to call him hours after leaving and he was still kind and helpful!
Ashley P | First ImpressionsVery professional
Tim B | First ImpressionsFantastic.
Aaron W | Overall ExperienceBrandy was a truly amazing staff person, everyone else sucked
Sheila F | Overall ExperienceStaff was very helpful
GEORGE T | First ImpressionsGreat team here. Greg was super helpful.
William B | Overall ExperienceBetter than expected!
DAVID S | First ImpressionsI booked a 10x15 unit, on the 1st floor, months ago. I had a move in date of 5/8. When I got there, there was no 10x15 available on the 1st floor. I was told I could have a 5x5 and a 10x10 on the 1st floor. When I arrived with movers from out of state, 1 of the units had padlocks and the other was a 10x5, not a 10x10. Had to move to the 3rd floor. The elevator broke!!! It took a couple of hours to fix. Movers, nor I were too happy. Attendant couple not change my access card to the new unit. Went back yesterday and none of my info was in the system. Had to start all over again. What a fiasco, especially at a brand new, state of the art facility!!
Denise M | First ImpressionsCaleb, Aaron & the rest of the staff were outstanding! The storage facilities were very clean. We always felt safe and had no worries being there after hours.
Robert B | Overall ExperienceVery nice facility and very nice staff . Greg was great.
JOHN S | First ImpressionsClean clean clean! Plenty of utility dollies, excellent customer service!
lilli s | Overall ExperienceVery nice people and facilities
Cheryl R | First ImpressionsThe employee( Kyle, I believe his name was)that was on the shift Thursday evening April 20, was rude and very unprofessional. If, you would like to contact me, I would gladly give you more information on the situation. 757 971 8476 Wasn't pleased at all with him. Thank you
Shirley D | Overall ExperienceHi! 8 minutes before close I drove in incredibly frazzled. Aaron greeted me with a smile and was kind and patient. He showed incredible customer service skills. I am grateful for all the CS representatives at U-Haul from start to finish.
lilli s | First ImpressionsIt was an emotional day (divorce after 12 years and the marital home closes on the 28th on top of child custody battle and losing my job all within a month) and moving was already a headache and Aaron made me feel at ease for the first time that entire day. He was so helpful and patient and answered every question I could spit out. Don’t lose Aaron, he saved my life that day. Only thing that sucked really is the pick up place didn’t have the furniture dolly that the website said and when I did my storage unit online poor Aaron had to do it all over again
Devon M | Online Move InExcellent service
Steve W | First ImpressionsThe manager and staff in New Bern are phenomenal! Friendly,professional and knowledgeable. They were clear with pricing and how the process works. They went above and beyond to help us and made our storage experience very pleasant. I highly recommend this facility onM.L.K. Boulevard. You can not get a better experience! Thank you all!
Celia P | Overall ExperienceThe manager is very knowledgeable, greeted me with care and was very patient. He took me directly to my storage unit which was wonderful.
Michele C | First ImpressionsI was very pleased
Germaine B | First ImpressionsStaff was friendly and helpful and facility is top of the line. When I took my boat to the storage area, the fob did not work. Staff gave me a second one that worked only one time. Another customer let me in and out and the staff walked me back to the entry with my third fob to make sure it worked. The first space I was assigned (83) was not available because the trailer beside me was taking up its space and mine so that was another trip to the office to get a different space. The signature machine did not work at the first cash register so we had to use register at one and the signature machine at the next one. I encountered two other very disgruntled customers during my multiple trips to the office. The mechanic was having trouble installing something on a customer's vehicle and ran his battery down. He had been there over two hours when I arrived. The other customer had been given a different vehicle the day before, but refused the customer's request to change the paperwork. You have customer service and machinery (fob and signature) issues that management needs to address. The staff lady on duty that day handled it all very very well and should be given a bonus.
Kenneth W | First ImpressionsReceived extremely courteous and professional assistance in renting a storage unit. The facility is clean and appears brand new.
Wallace S | First ImpressionsVery clean and safe
CRISTY B | Overall ExperienceFantastic experience. Brand new facility, high tech security. It even has a bathroom!
Jean P | Overall ExperienceGreg made it so.
Darlene A | Overall ExperienceTerrific. I didn’t have to worry about my furniture and the price was right
Mary H | Overall ExperienceGreat place! Great people!
Kimberly H | First ImpressionsAlarm is ALWAYS going off. Every single time we visited it was blaring the entire visit.
Jasyn G | Overall Experiencestorage for RV was told I would have 20 amp but didn't know it was minimum time time out when it came back it tripped breakers had to be reset every day when I was unable to do it I lost everything in the fridge was only using 3 amps mostly while power was on unstable and poor electric system I had to leave and find another place
Marty H | Overall Experiencelook forward to storing camper again next year May through Dec
Larry K | Overall ExperienceExtremely helpful and courteous
Cathryn E | First ImpressionsReceived exceptional customer service! Would highly recommend to others!
SCOTT B | First ImpressionsI would definitely recommend this storage facility. We rented a unit and have also rented a truck from this site.
Misty W | Overall ExperienceThey were friendly and helpful. I loved the experience.
Alice J | First ImpressionsGary is all I need to say.
Darlene A | Overall ExperienceBeautiful facility and convenient location. We loved the carts to help move things to our storage location. Everything including rental fees were worth the price.
Edward M | Overall ExperienceWe had an issue with the elevator. I tracked down the employees and they made some calls but acted completely unconcerned, if not irritated by our issue. The elevator got stuck on the first floor. After two hours of waiting and trying different things, my husband forced the door closed (no nothing was blocking it) and it started working again. He only had to force it a couple of inches. It looked closed before but obviously was not. The staff was unsympathetic. It did not help my opinion because I had called a week in advance to reserve a unit. When we got there, nothing had been reserved and I had to wait to do everything. No one told me I needed to go in to get the unit in advance. If I had known ahead of time, things (except for the elevator) would have gone much more smoothly. If I had the manpower and the money, we would find a different storage facility. As it is, I would not recommend this facility to anyone.
Allison J | First ImpressionsI'm happy I was finally contacted. Building & units all fairly new. I got a storage unit on the first floor which is nice & it's near the entrance which is nice too. Very secure access & exit with the use of an access card. Very lit so can see to unlock lock, etc. Very reasonable in price. Very satisfied. Thanks U-Haul, MLK Blvd in New Bern, NC!
Debbie G | First ImpressionsThe manager is phenomenal. He went above and beyond to help us.Answered all of our questions and showed us all we needed to know to use the system. We are so happy and relieved that we chose this U-Haul location. I will recommend this place to everyone i know !
Celia P | First ImpressionsVery nice storage unit, price higher than anticipated, first time using a storage unit so nothing to compare to.
DAVID B | Overall ExperienceGreat place I would definitely return..
SHANEQUA L | Overall ExperienceI loved the move in package . Truck Rental and Storage.
Donna W | Overall ExperienceExcellent customer service
murlene e | First ImpressionsAmazing facility
Edward M | First ImpressionsFelt very safe at this facility. Loved the security access!!
Vicki R | Overall ExperienceWe have not received our refund yet. I would appreciate notifications when refunded to my account.
ALAN C | Overall ExperienceVery easy access.
ROBERT K | First ImpressionsMade everything very easy and quick.Reception person very knowledgeable and pleasant.
Donna S | First ImpressionsWonderful! So clean and convenient. Staff is very friendly and helpful!
Victoria H | First ImpressionsEverything was very neat and clean and security was updated and on point and I love the way that they conducted business I love this place.
Angela J | Online Move InCaleb was truly helpful, and I do appreciate his quick expertise in getting my account set up for storage.
Karen F | First ImpressionsBrandy was very professional and quick to meet our needs.
Scott S | First ImpressionsGREAT! Thanks!
Jerry C | Overall ExperienceThe staff was super nice and informative. Everything from the showroom to the storage unit was clean. If you need storage, give them a try.
Annette M | First ImpressionsCalib was awesome 👍. Appreciate the customer service.
Robert B | First ImpressionsHaving carts available was very helpful
Robert C | First Impressionsvery nice faciltiy
Ray P | First ImpressionsVery pleasant experience.
Melissa T | First ImpressionsThank y’all so much
Patricia S | First ImpressionsAaron, Caleb and Greg were amazing. Customer service was fantastic.
Patrick M | First ImpressionsThanks! I have rented trailers there and always 5-stars service! The new storage units are great!
Jerry C | First ImpressionsExcellent customer service!
Susan K | First ImpressionsConvenient, but way overpriced for outdoor RV/Boat parking. It will do until I can get it moved somewhere else. Also, my rating of "average" has nothing to do with the service attendant, but your pricing.
steven m | First ImpressionsVery good site Manager is fantastic and all staff are wonderful Thank You!!
Jean M | Overall ExperienceStaff and General Manager friendly and very easy to work with.
RON H | First ImpressionsSuper smooth - friendly and efficient staff and clean facilities. No issues, glad to know there are people who really care about their customers!!
Becky S | Overall ExperienceGreg was very helpful and worked with me moving in reserving a storage unit, getting that set up once I arrived. Best part of the move, for sure! The store is clean and the staff friendly!
BECKY S | First ImpressionsHall way lights were inoperable and never fixed, beven though brought to attention if office. Needed flashlight to see contents of locker.
RON H | Overall Experiencegreat experience
JOHN M | First ImpressionsExcellent work crew. Great personnel
Ray P | Overall ExperienceVery well run location!
Jean M | First ImpressionsVery helpful & explained everything about the establishment excellent experience.
Johnny S | First ImpressionsThe new facility in New Bern is state of the art. The service at check in was second to none. Happy to see this new facility in New Bern. The Staff was very friendly and accommodating. I appreciate them!!!
BRENDA F | First ImpressionsIt would be nice if you had some larger storage
richard m | Overall ExperienceMike was so helpful, not only to me but the group in front of me renting a truck. Very professional, polite, and helpful.
Nina M | Overall ExperienceBrandy the Customer Service Rep. knowledgeable, and very nice to deal with.
Ray P | First ImpressionsVery professionally managed and a clean and convenient storage units.
CHARLESTHOMAS C | Overall ExperienceI
Hector R | First ImpressionsStaff is friendly and called me as soon as storage was available.
Deb P | First ImpressionsMike did a great job. Very helpful, friendly and knowledgeable. Facility was clean and access very easy.
CHARLESTHOMAS C | First ImpressionsThis is a new location and seems to be well maintained hopefully the manager who is also friendly keeps up the good work
kristina w | First ImpressionsRick was very nice and helpful!
Sherry W | First ImpressionsVery helpful staff. Offered suggestions on supplies needed for packing. Very friendly welcoming atmosphere.
Nina M | First ImpressionsThe staff was extremely helpful but my storage unit was compromised by a hole in the roof. I lost a lot of my personal effects some items are irreplaceable.
Luke K | Overall ExperienceUhaul headquarters had a reservation number for me at checkin, but there was no reservations at the local unit. The service person was very helpful in getting us a storage unit.
John M | First ImpressionsGreat people Had everything I needed Wonderful experience
William H | Overall Experience