Customer did not leave a comment.
Dorothea E | Online Move InCustomer Reviews for U-Haul Moving & Storage of New Hope
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck wasn’t even there when we arrived. Then the keys didn’t work. We were delayed.
Joe HBrandy and The New gentlemen were super helpful I’m sorry I got his name bet he was high professional, patient and friendly
Edna S | First ImpressionsBrenna's team was excellent
JENNIFER PThank you Brandy and Brenna for your great customer service and your clean facilities and bathroom. 🥳🥳🥳
PAMELA M | First ImpressionsNone at this time.
Ronald B | First ImpressionsI had a locker for almost 3 years. I visited 1 time before I removed everything. None of my belongings were damaged, staff was helpful and very nice.
TROY C | Overall ExperienceExcellent
job n | Overall ExperienceGreat storage units
IGOR K | Overall ExperienceLove it.
Rhonda H | First ImpressionsEverything wonderful, staff great, facility clean. But, for this the $ is high and going up.
Christopher H | Overall ExperienceStaff - Excellent Facility - Above Average but they are constantly making improvements, old owners left a lot to be done. Pricing - Needs to be addressed.
Christopher H | Overall ExperienceFire in a unit caused some concern, but the staff handled it very well.
FRANCIS A | Overall ExperienceNice storage facility
ANTHONY Z | Overall ExperienceHelpful, friendly, accommodating. Facility is kept incredibly clean and constantly being maintained.
Christopher H | Overall ExperienceThe management seems to be great 💯 good as compared to the previous.
ANTHONY Z | Overall ExperienceI needed to downsize my rented space due to cost increase over the years. Among the companies that existed at this building, Uhaul has been the most professional. The staff is very friendly and hard working. I am happy to be with you.
JEFF V | Overall ExperienceU-haul is the worst place for someone to store things. First they stole a bunch of my things at One place then took over the place I stored my stuff and 1st day I come in they had a fire. Probably another dissatisfied customer. I got my stuff out ASAP. I do not trust U - Haul ever again!
LAURIE B | Overall ExperienceI was not happy when U- Haul took over for Extra Space, but they far and away exceed our expectations - the handling of the potential damage to our lockers, Brenna is amazing. I always felt safe going to the locker by myself, always clean and well lit and I now can always find a cart!!!!
SHELLY T | Overall ExperienceAlways friendly and extremely accommodating. A very direct approach leaves one confident in what to expect and what is expected. Creating a very comfortable and safe environment
CHRISTOPHER H | First Impressionsmissing equipment - 2 dollies and furniture pads. Very inconvenient.
Tricia PThe back exit door was broken for most of my time here, under the last owner very inconvenient. It was fixed when you guys took ownership.
ALAN S | Overall ExperienceNada! Staff friendly, efficient and incredibly helpful.
Christopher HNo improvements - thank you to the manager on site. Very accommodating and kind. Made the whole process very easy!
SARAH ROver all I think the service at this location is great.
ANTHONY ZAlready have made great changes to the place! The past owners were continually having problems and were not up front when there were issues. So far u haul has made good changes and have fixed old problems.
KIM M | First ImpressionsIt was an extremely difficult time for the staff and they handled it with an amazing amount of patience and understanding. They really went out of their way to do everything possible to ease the transition pains.
Christopher H | Online Move InWe have been storing personal items in a unit in this facility for close to 6 years. We did not just move in. U-Haul is the 5th party to buy this facility and change ownership and procedures. Each time service and quality of staf have deteriorated. U-haul is proving to be the worst. Crabby staff and clunky transition process.
JON H | First ImpressionsI was told I needed to come in and re-verify a unit that I rented months ago! Yeah because I have time to come up there and verify a unit that I secured months ago!
AARON M | Overall ExperienceMet Brenna and Paige. Both were personable, Knowledgeable and friendly! Paige informed me that units are thoroughly cleaned after use. Wow! Brenna continued to assist me after her shift was completed-courtesy. Wow! I like that you don’t charge an application fee.
DIANNE T | First ImpressionsBrenna was great
Mary D | First ImpressionsStaff cheerful, experience a complete nightmare. No truck, office hours misstated. 4 mile walk to get truck. Storage locker chosen not available. Free offer not honored.
CHRISTOPHER H | First Impressions