Customer Reviews for U-Haul Moving & Storage of Newmarket

Rating:

3.0

I booked online for a 2 day rental and the clerk changed it to a 1 day rental and they had no moving blankets so I had to go to Aurora to pick them up adding nearly an hour of delay to my busy moving days. Then I was charged extra for the drop off timing. And the sliding door was not working properly.

Rating:

5.0

The staff are great and equipment was clean and in good state of repair. Thanks

Rating:

5.0

Excellent storage facility

Rating:

4.0

the guys that helped we was a pro.

Rating:

4.0

Need lights in the storage units. Should let people know in advance when it closes so they aren’t stuck outside with there stuff for storage and can’t get in. I am happy that you worked with me on the problem I endured a big Thank you

Rating:

1.0

I reserved a 5x9 trailer early in the week to be picked up at the Bradford location for Saturday. I then received a call from Uhaul on Friday informing me that the trailer would not be available at the Bradford location which I reserved it for, and I would have to go to the Newmarket location to get it. This put me 30 minutes out of the way. I received a confirmation via text message that the trailer would be available at the Newmarket location. Saturday morning, I arrived at the Newmarket location at the time I had the trailer reserved for. There was one attendant working behind the counter with a long line of people waiting. When I finally got to the counter the attendant told me that there were no trailers available and there must be a mistake. I showed her the texted message, and she then asked me to call some number. This infuriated me as I did not make the mistake so why do I have to call some number. When I refused to do so and told her that she needs to call the number and fix the issue not me, she then made a call. After a long wait, with customers waiting behind me, she finally went outside to discover that there were in-fact two trailers in the lot. This lack of organization and professionalism set me back 1 hour in time wasted. I will never rent from UHaul again.

Rating:

4.0

Young lady who helped me was very polite and apologetic about the high fees to drop it there.

Rating:

5.0

I've rented a few times but one thing really bugs me. The hitch makes alot of noise almost like it's going to fall off. Traveling hours makes for a really uncomfortable ride.

Rating:

5.0

very helpful!

Rating:

5.0

Excellent service

Rating:

1.0

On Monday May 21st I went into the Newmarket Location and got a 10 x 15 storage, with paperwork completed and everything was done. I moved in on Saturday May 26th and they gave my storage away to someone else. I had to wait for almost an hour for them to find me another storage. It was stressful since I had movers with me, and I had to pay them for the extra time. This is not a reflection of Noah who was working there both days, he was very helpful but it took him a long time since there were many customers. I was disappointed with the inconvenience that they gave my storage away, I mean who gives storage away?

Rating:

3.0

There were dry leaves and debris in the trailer, that probably should have been blown/swept out. Otherwise we were very satisfied.

Rating:

5.0

It looks like a new storage facility because the unit is very clean

Rating:

3.0

The person working the counter when I returned my trailer was very unprofessional. I think he was hanging out with a friend. They were playing music very loudly and yelling comments back and forth to each other each time I entered the office. I dropped off the trailer, there was no one else around, I was told that I could just leave and that it would be checked in but it took almost 3 hours before it was finally checks in and I received my receipt. He didn’t seem like he was very interested in his job or serving customers. .

Rating:

3.0

I sure wish that I was given the proper address for the U crates as a result I had to beg the moving company to keep my belongings on the truck for a night They agreed at a huge price. I had no other option to pay the rediculuous price of over 900 bucks I have called head office to hopefully will help me with this charge. I was unaware that the company was in Scarborough

Rating:

5.0

This was a very good experience.

Rating:

5.0

Thanks, all right.

Rating:

5.0

Cody was very helpful in helping me to the right unit

Rating:

5.0

I miss Suzanne but Cody's a complete star ⭐

Rating:

5.0

The young gentlemen that was working this day was very good.. helpful, polite, engaged in comversation. Says he he fairly new. Treat him good.. he is an asset to this location.

Rating:

4.0

The return of the trailer was slow and inefficient. More professionalism among the staff would be helpful.

Rating:

5.0

Fantastic, friendly service when inquiring and then booking a rental storage unit and truck, as well as when returning the truck the next day. Highly recommend.

Rating:

5.0

Stainless. Very happy with the experience.

Rating:

5.0

Ok

Rating:

5.0

Codey was amazing!

Rating:

5.0

It was a quick and seamless process. Good client experience, not much to change

Rating:

3.0

Locations n was closed when I arrived, but everything has been processed and handled quickly, so I have no complaints.

Rating:

3.0

Unfortunately the day I was there, the computer system was down and attendant's were finding it frustrating but they did get us checked in and on our way fairly quickly using an alternative system. In terms of experience I would say the only issue was all of the clutter in the store which is why I cannot rate the experience higher. With respect to the rental it was smooth and flawless. Return of the truck was similarly quick and flawless and they emailed me a copy of the receipt later because system was still down. Although the store is a bit of a mess upon entering I would give strong recommendation for this rental location.

Rating:

5.0

Agent was polite, attentive and professional.

Rating:

4.0

Left turn signal was not operating and when I got back to drop off the vehicle your staff acted like they were aware of the issue. Which is totally disgusting and I was fortunate that the OPP officer who pulled me over for a non working signal on Hwy 7 was understanding

Rating:

3.0

The vehicle was not cleaned at all, had a warning on for oil change, and while the tank should have been full, it was not. I had to fill 20 liters after driving 52 km. Customer service did not care when I complained about this upon return.

Rating:

5.0

Sales person was friendly, knowledgeable and helpful. Vehicle was in great shape.

Rating:

4.0

Was quite shocked to show up and discover I have to connect the trailer I rented where every time before, it was connected by a U-Haul rep to ensure it was properly done. I also had to drop it off on my own - and they now take after hours drops for trailers, which seems risky from a liability POV. Other than that, good location!

Rating:

5.0

Rental was a great experience with friendly and helpful staff.

Rating:

4.0

There was a strong smell of chicken in the truck other than that everything was good

Rating:

5.0

Nothing. I had an excellent experience. Fast, friendly and efficient service. Thanks!!!!

Rating:

2.0

The vehicle was not maintained and left us stranded in Oshawa We called Roadside and the battery was dead and had to be replaced. Not acceptable. Added almost an hour to our trip

Rating:

5.0

Thank you guys for excellent service!

Rating:

5.0

Hello when the refund supposed to be release!

Rating:

3.0

Lubricant on the hitch would be a good start. After 150 km I had to pry off the coupler from my ball. Also trying to lift a 6 X 12 on and off was quite a work out for my 70 year old back. Put a crank tongue jack on these things! Also if you want your customers to connect and disconnect on their own at the slanted parking area wooden blocks laying in the parking spot would be of some Assistance in keeping the trailer from running away after disconnecting.

Rating:

5.0

Cody was a pleasure to deal with - standup fella and got me out the door and on the road, quick.

Rating:

4.0

good personal touch

Rating:

5.0

I initially reserved a 15 foot truck from another location, the email confirmation said reserved, but I received an email that the truck I had reserved wasn't available. the website eluded to reservation and so did the email confirmation. but then i was told it wasn't

Rating:

5.0

Engine had a really tough time starting. U-Haul employee was challenged to start it. Ketchup on the console showed the vehicle was not fully cleaned inside. Otherwise the vehicle was very clean and ran well once started.

Rating:

3.0

The engine had a very bad exhaust leak, the doors needed to be slammed so hard in order to close, knocking noise coming from the left front wheel over any bumps

Rating:

5.0

Excellent service. Staff was very polite and professional

Rating:

5.0

Absolutely excellent service from all the team members at this location. Love renting from here. Always stress free! Thank you.

Rating:

5.0

My second time using this location in less than a month and it was excellent. I had prebooked by calling and got good, quick service on the telephone in U Hauls telephone centre. The pick up was easy and quick and the tech attached the trailer for me. He was friendly and made the whole process painless. The drop off was equally easy and the same tech unhitched me. Don't rent trailers or trucks often, but will do so again at this location as the need arises.

Rating:

5.0

You need more competent people working the previous location I visited that day. Top notch at the Newmarket location.

Rating:

2.0

When I arrived to pick up my cargo van, I noticed that 2 of the tires were low on air, the front passenger and rear driver tires. This was confirmed by the digital message on the dashboard in the van. When I brought this to the attention of the associate, she seemed dismissive and said that the tires were filled the day before. I then brought her out to show her the tires and she seemed unsure but agreed to refill them with air. She proceeded to use the air compressor on the front passenger tire. The air compressor showed the tire was at 30PSI, and she then stopped it at 43.5PSI, checking the tire by gently tapping it with her fist. I then told her that according to the label inside the driver side door, the front tire pressure should be 55PSI. She didn't seem to know about this and then returned to refill the tire with air. Once the tire reached 55PSI she said that the rear tire looked fine, she didn't even bother to check it with the air compressor. I requested another van as I felt this one was unsafe to drive. She said that all vans were already rented. I then asked her to leave the air compressor in the van, in the event that I needed to refill the tire during travel. When I arrived at my home to load the furniture in the vehicle, I took the time to check all 4 tires, and the rear driver tire was at 59PSI, when it should have been at 80PSI according to the label the vehicle. My travel was delayed because of this inconvenience. The time lost isn't an issue at all. The real issue is from the fact that this location was willing to let me leave with a vehicle that was not properly checked by the associate and other employees before allowing a customer to leave. The associate seemed uninformed and unconcerned about this problem. Furthermore, there was garbage in the front of the van, so it was clear that no one had bothered to clean it before we picked it up. I have been a U-Haul customer for years, and this is the second time that I have had this exact incident at this location. Tires not properly inflated and garbage in the van. I will say that the associate who helped me when I returned the vehicle (a different person) was professional, polite and did a great job in helping me with payment. The standards at this location are abysmal. I will not rent another vehicle here, nor will I recommend anyone do so. It is obvious that vehicle standards and safety are not a priority. Thank you for your previous business. I hope that your standards improve in the future.

Rating:

3.0

Vehicle fuel mileage was terrible and vehicle was started almost empty and needed immediate fueling. Back did not appear to be sweaty and cab interior very dirty with garbage on floor.

Rating:

5.0

No complaints. Happy with everything.

Rating:

1.0

I rented for 12 noon. I arrived at ll:55. The fellow running the store was apologetic but the guy who had the truck before me had failed to return. The attendant calls the guy and he returns with the truck about 12:30. I have to delay my pickup appointment elsewhere and lose my spot (was scheduled for 12:30 but I'm late). And my helper is made to wait for extra 30 minutes and that makes him late to other appointments. All because U-haul rents to me for a confirmed reservation at noon but doesn't even have the truck (or a a replacement vehicle) at the location until 12:30. Well, you asked. You've been nagging me for this review for days. I didn't want to give it because I don't like being negative. But service was crap (although friendly). The truck was filled with dirty straw by the way.

Rating:

5.0

Great location for pickup and drop off. Great service. Great guys. Best ratey.

Rating:

5.0

Of all the places I expected to have a five-star experience, a U-Haul rental wasn’t one of them. Yet here I am, completely floored by the absolute masterclass in customer service from Cody at the Harry Walker Parkway location. From the second I walked in, Cody turned what should’ve been a dull, transactional process into an effortlessly smooth and downright entertaining experience. This guy wasn’t just handing out rental agreements he was cracking jokes, offering solid advice, and somehow making moving logistics fun. Who knew renting a truck could feel like chatting with an old friend? The truck? Immaculate. Ready to roll. The process? Faster than I expected. The service? Unreal. If you ever need a U-Haul, do yourself a favor and go see Cody. You’ll leave with a truck, a smile, and maybe even a new appreciation for customer service done exceptionally right.

Rating:

2.0

Truck was not parked in the spot specified by front staff. Truck had the previous customer's moving blankets and trolley. Truck was also covered in snow and located in a difficult spot to pull out. Gas was not at half as stated in the contract - it was actually lower. Raised this with front staff and was told that it would be adjusted on their system. The service is usually average.

Rating:

4.0

Gentleman working, super cute!

Rating:

5.0

Have more trailers available. Thank you.

Rating:

5.0

Easy, fast trailer pick up and return. Staff friendly and helpful.

Rating:

5.0

Thanks to until storage I did not have to reload some of my kitchen cabinets.

Rating:

2.0

I am disappointed at the customer service at the location where I picked up the truck. The youge gentlemen there clearly showcased that they do not care. The truck was parked all the way to the back, no one even brought the truck to me, I had to go in rescue a truck that was snowed in. On top of that the trucks wiper was half broken when I got the truck, so I had to deal with that the whole trip.

Rating:

1.0

Got to the location started the process with the girl at the desk who didn't seem to want to be there started doing the paper work while listening to two people ( guys ) in the back room yelling and using course language while on a call to another person . Very loud and rude. Once all the paper work was done I was told to walk to the back and find the truck. After walking around for 10-15 minutes I finely located my rental which was FULL of snow . I don't carry a snow brush with me especially after being dropped off. Returned the truck 4 hours early only to wait inside with 4 other people and no worker to be found. We waited 18 minutes until someone came in. Will never go back there.

Rating:

5.0

Inside of trailer required tarp, as it was dirty. Insurance is too expensive, at 50% of rental cost. Excellent hours and great staff, especially the hard working lady on Tuesday morning, Feb.11th.

Rating:

3.0

Got charged for items I didn’t use.

Rating:

4.0

The vehicles windshield wasn't cleared of snow or ice and no scraper was available. If the unit is being rented it should be cleared of snow and ice and paperwork from the previous renter should be removed.

Rating:

5.0

Very friendly, efficient and helpful staff.

Rating:

1.0

Your website...is a joke. Worst ever. Can load get on spinning. Even at the COUNTER ..had to wait because of the ad system not working waiting around!!!! Then as ordered a dolly sorry we don't have any. Had to run a million boxes ONE BY ONE TO MY APT. AND MY Y HALLWAY IS A LANDING 🛬 STRIP FOR SMALL PLANES UPSET ANGRY. A FLIPPING DISCOUNT WOULD BEEEEEEE APPRECIATED!!¡!!!!!

Rating:

5.0

I thought Cody was professional and courteous. When I got back he greeted me at the truck to take the key. Far better service here than my Toronto experience. The app could use some improvements.

Rating:

5.0

You guys already have it covered. Excellent customer service, representatives and quick service. Most of all, """smiley faces"""

Rating:

3.0

To have vehicles at the location first indicated instead we had to go to 2 different locations to pick up trucks - which cost extra mileage?

Rating:

5.0

Friendly staff great experience

Rating:

5.0

This is a well run location. Friendly and accommodating staff.

Rating:

5.0

Freindly staff

Rating:

3.0

Do not charge for fuel not used. Checkout paperwork matched actual, yet was charged for refuelling to more than paperwork. Have emailed request for adjustment/refund, will see what happens.

Rating:

5.0

Thank you again for your service. Francois

Rating:

4.0

The staff rectified the situation as I was really clear that I needed a unit that I could put a oven cabinet in…and gave the dimensions to them. unfortunately the unit was on a corner with the ceiling pipes and the angle was not enough to get this into the unit. we had to dismantle this piece of kitchen…I’ll need to go and move this as I cannot sell it now….

Rating:

4.0

Thank you for ur services appreciate it But once again to let you know i was told I could get take my stuff out the unit u gave me before December 28 which I came on December 27 to take my stuff out of the unit Once again thank you for ur services have a great day

Rating:

1.0

The worst I broke 3 nails while trying to open and close the elevator Nothing works Heater is on and off Staff are completely incompetent Never ever again!!!

Rating:

3.0

the associate made me feel badly that I did not book on line ahead of time. that there may not be available storage unit for me. If there wasn't, then obviously, I would have gone to another storage units facility. There is lots of them around.

Rating:

3.0

Little expensive and seemed the price increased a lot

Rating:

3.0

Facilities were well lit however our unit was very dark.

Rating:

2.0

It was difficult to find staff to help or there weren't enough. The elevator was working for a number of days. I would use it again because of the convenience to where I live.

Rating:

1.0

My experience was absolutely horrible. I made a reservation 2 months in advance and one hour before my pickup time I had a voicemail come through telling me my rental was not ready and the nearest comparable was 45 mins away. I arrived at the seconday location promptly at 9am and the manager/sole employee did not show up until 9:30 am. By the time I got check out and back to my place to start moving it added an additional 2 houra to my 12 hour day which included a storage unit move wherein the day of arriving to check in I was told it was a second floor unit lol u haul is an absolute joke and I will never use you again.

Rating:

5.0

Very professional, thank you again Francois

Rating:

5.0

Very professional, thank you again Francois

Rating:

5.0

Thank you again

Rating:

5.0

Great all around. Thank you Uhaul

Rating:

5.0

thanks for your terrific services, again. Dan, and

Rating:

4.0

Very friendly staff. I used u haul for over two years.

Rating:

5.0

Only thing U Haul can’t control is human beings blocking an entrance when they don’t have the common courtesy to keep it open when visiting IMO

Rating:

5.0

Always available and friendly staff ready to help!!

Rating:

5.0

Unfortunately we’re stagers and need a climate controlled unit and lights.

Rating:

5.0

Super easy and with no money down for a month it made a sticky situation a whole lot easyer to get my valuables under lock and key Thank-you, U-Haul saved the day

Rating:

5.0

The front office gentleman at Newmarket office was very friendly and helpful.

Rating:

5.0

Great experience overall. A minor annoyance was that each time I signed in at the keypad prior to accessing my unit the alarm went off when opening the door. It was quickly shut off by the office but it left me wondering what would happen if I was trying to access after hours.

Rating:

1.0

I only rented here for a month because I was harassed the whole I was renting here. My first 3 weeks were fine then out of no where there was an apparently a bunch of issues they had with me that they never brought to my attention. Added I’m 30 weeks pregnant. I have rented here in the past and never had a issue so when I went to looking for someone to rent from again I retuned here and was very disappointed and completely turned off from the whole experience altogether. The costumer service was awful when the end of the month came up I asked if we were going to continue to have issues and they ensured me we weren’t then locked me outta my unit after I paid and told me I would not have access to my things or get my money back they ended up calling the police where I was thankful that the cops sided with me and told them to issue a refund and to give me access to my unit to clear my things out anyways I took my business else where but I was still very disappointed about the whole situation and added it was stress I did not need especially pregnant. Could probably do better next time U Haul especially better employees with better customer service skills it’s also really sad that it was grown adults acting like children and the young adults that worked at this location did better then the much older adults.

Rating:

5.0

Ty

Rating:

5.0

Amazing caring hard working service. Thank you

Rating:

5.0

The man that helped us was really friendly and helpful. He was considerate of our long drive and move across Canada and was eager to help us have a great experience.

Rating:

1.0

Vehicles were constantly blocking aisles, so at time we were unable to access unit. Vehicles blocking access code pad, so unable turn off alarm at unit. When alarm did go off, no one EVER bothered to even check on our unit. We were told security gate was going to be fixed--that never happened. Access code pad was eventually damaged, so instead of fixing, was taken out and never repaired. Constant water/ice around entrance to unit. Very poor security, maintenance, and access. Not a great choice for a business. Seems like UHaul would rather prioritize their daily rentals, rather than their ongoing monthly customers.

Rating:

4.0

Would have liked the same size truck paid just about the same in gas as rentL of truck was not impressed of thata

Rating:

3.0

The unit is very dark

Rating:

4.0

Overall the facility is really great, however when we moved out, we did discover mice droppings on our belongings at the back of the unit.

Rating:

5.0

Front staff friendly & knowledgeable.

Rating:

4.0

Very clean. Great staff. Can be a challenge sometimes to get close to storage entrance with spare rental equipment around and some renters not being conscious of others

Rating:

5.0

Thank you for keeping my items safe while I needed storage.

Rating:

5.0

easy to use checkin, any questions directed to staff were answered satisfactorily, facility was clean and in good working order, never had issues with access to my unit, carts were available except when in use (were not lost or misplaced) very happy with my experience may also leave a review on google to the same effect

Rating:

4.0

We interacted with Suzette at the Newmarket location and she was excellent. She was very helpful and efficient, and a pleasure to deal with. What I was disappointed with was that this location of Uhaul has removed the dumpsters, so that after we had cleaned out the unit we had to cart 2 bags of garbage to Keswick to dispose of the items, which was really inconvenient. . There was a dumpster at this location in January but it has since been removed

Rating:

1.0

I’ve rented that in march, came today to put my lock just to find out they rented to someone else. No one called me or email. Rude office staff made it my fault.

Rating:

5.0

Great staff, professional

Rating:

5.0

Fast and friendly service. Very pleased with everything.

Rating:

4.0

The lightbulb in storage unit B0016 is out. Everytime I logged out when leaving, I kept getting the message that my storage unit was still open. I don't think that the contact sensor is close enough to the door to recognize it. The first time I tried to log out, I tried it about three times and reported to the staff in the office. It was still not corrected three months later.

Rating:

5.0

Although I had a rocky start, staff was helpful and all turned out well.

Rating:

5.0

Very happy with Uhaul and wound definitely use again and recommend to others without hesitation. Thanks very much!

Rating:

2.0

5 pricing increases in 2 years. Not economically consumer friendly.

Rating:

2.0

There is no longer any fence securing the units - an alarm system alone is insufficient when a truck can drive in, cut a lock and drive out before authorities get the chance to arrive. Regularly we had a trailer or a truck blocking access to our unit. Often when we needed to speak to staff, they were preoccupied and it required a longer than average wait. Given the above what I would classify as significant issues, the cost was astronomical for the poor services we received.

Rating:

5.0

Could be open later on a Sunday. Maybe skeleton staff so ppl can use anytime. My only complaint.

Rating:

5.0

My experience at U-Haul was awesome. The staff were very friendly and professional often surpassing my expectations. I was sad to.leave. I haven't lived in Newmarket for many years but the location was convenient for me.

Rating:

5.0

great staff there thank you !

Rating:

5.0

Great customer service abd employee suzette was very helpful thank you

Rating:

5.0

The staff at the Newmarket, Ontario location are wonderful! Always friendly and very helpful! Convenient location and hours.

Rating:

5.0

The staff were very helpful, friendly and professional

Rating:

5.0

Suzanne was absolutely wonderful & extremely helpful. She was able to find us a bigger unit when we needed to upgrade. Any minor issues we had (frozen locks due to weather, etc) was handled right away. She was always available when we had questions/concerns. The move in/move out was easy & efficient.

Rating:

5.0

From our first experience with the truck rental and storage The General Manager so thoughtful, kind treated us with such great hospitality caring when she is not there it’s not the same Tristan was very abrupt in his speaking and actions she would be the only reason that my son and I would return also the wonderful call centre staff they speak with such respect

Rating:

5.0

If I need a storage unit in future, I will definitely use this location if not inconvenient for me; very courteous and efficient staff!

Rating:

5.0

This free storage 10x10 was very helpful for a stressed moving day…Thank You!

Rating:

5.0

Great Service, friendly, professional, everything was Great! Thanks for making a stressful day go smoother.

Rating:

5.0

Fantastic service form the staff and a great facility….appreciate everyone’s assistance!

Rating:

5.0

Suzanne was so friendly, kind and helpful. She took her time to answer any questions or concerns I had.

Rating:

5.0

We had a great experience storing our items here. Facility was well kept and with convenient access. Staff were extremely friendly and helpful as well.

Rating:

5.0

Great service!

Rating:

5.0

Suzanne Clements was a pleaseure to deal with at my time at Uhaul Newmarket. I have rented a unit there for an extended time (many years). She is very knowledgeable and helpful. As a result of Suzanne's dedication to Customer Focus, I look forward to seeking the services at Uhaul Newmarket again in the future. Steve

Rating:

5.0

Very accommodating staff and pleasant to deal with. Definitely use them again.

Rating:

3.0

Staff not friendly or helpful

Rating:

4.0

Marcel and Cody were extremely helpful.

Rating:

4.0

The snow was not removed in a timely manner and a Uhaul trailer was parked beside my unit and was in my way. I realize there is lots of inventory so you are tight to put things and have it all spread out.

Rating:

3.0

When we first started to rent over 25 years ago the property was securely fenced and gated, that is no longer provided. The addition of keypad entry was cumbersome and never well communicated. Any improvements certainly never seemed to benefit longtime unit renters. I often found nails and screws on the driveways. Rental equipment often made navigation though the lot difficult. The gate was often impeded by equipment renters. Snow clearing was intermittently sufficient.

Rating:

5.0

I have been a customer at Newmarket uhaul for decades and the service, facilities and equipment have always been excellent.

Rating:

5.0

The staff at UHaul made every effort to assist me and provided excellent service. I am still using storage at this UHaul facility and have for many years. Highly recommend the Newmarket location for outstanding customer service and well-kept facilities.

Rating:

5.0

I have used these storage units in the past. Staff is amazing!!!

Rating:

5.0

Thank you Newmarket Team!! Our family recently moved from Ontario to NB. The team was always helpful, Professional, reliable and provided ‘above and beyond’ service! I can’t thank you enough. This is a very well run and organized business. I would highly recommend!! Trevor

Rating:

3.0

Gate has been broken since I started to rent at the location. Gate has not been fixed. In recent months, the tate has been taken down and no additional security is in place. Leaving premise unsecured.

Rating:

3.0

Mix up with credit card. Difficult to reach someone at the Newmarket location by phone.

Rating:

5.0

Excellent customer service by Suzanne.

Rating:

4.0

the staff was pleasant and helpful!

Rating:

5.0

I have been used this uhaul storage for about 18 months. During this time, I have never seen any problem. The check in and check out process was really fast and easy. Thanks guys.

Rating:

5.0

Easy access Clean

Rating:

5.0

This u haul facility I would recommend. They were friendly and helpful.

Rating:

5.0

Suzanne especially & the staff are great! They're always friendly & helpful! The moving supplies they sell are very convenient! It's a very busy location & sometimes there are a lot of trucks around but otherwise no issues. Thank you!

Rating:

5.0

Staff are always so polite, friendly and helpful

Rating:

3.0

All, was good till I left to find out that I paid for the month and have about 2 weeks left and there is no return! ... This is typical of cheap buisness practices.. (usually, seen from the Toronto storage units) Leaves a very bad taste in the mouth...

Rating:

5.0

We are very appreciative of your service. Thank you for staff professionalism and assistance. God bless you and your staff

Rating:

4.0

Need to install lighting as standard feature

Rating:

5.0

Was very reasonable for services provided. Never an issue coming or going and staff was always helpful. T

Rating:

5.0

Staff was extremely courteous and helpful, definitely was a good experience dealing with them.

Rating:

4.0

All good!

Rating:

3.0

Awesome staff , they are super helpful. love that it is right off the highway ! I just wish it was 24hrs , the gates stay open anyways?!

Rating:

5.0

Smooth transaction again. No problems! Thank you!

Rating:

5.0

Exceptional service. Clean facility. Spotless washrooms. Keep up the outstanding work.

Rating:

5.0

I dealt with Suzanne both times I went to the office, she's Amazing!...no wonder she's the Manager! The service is prompt, friendly, imformative & professional. Uhaul by far has the best prices, no 1st time fees and a 30 day term. I would definately recommend them!

Rating:

2.0

The truck pickup was very difficult as the website was giving us difficulties delaying the move. Our month free storage unit was put for the wrong date (24th) when we were moving in the 27th so there was only a small locker set aside rather than the one prearranged which could accommodate everything. We could only put half of the storage items inside and we had to bring back the rest to my dads. The miles were comped but made a stressful situation even worse

Rating:

5.0

Great place!! Love the team at the location. I book trucks often and will go out of my way to stop in to make the reservation in person. Suzanne keep everything so very organized, and Marcel and Cody are amazing as well! Nothing bad to say about this location!

Rating:

5.0

Wow never new there was so much security systems in the units. Great experience

Rating:

5.0

Very helpful

Rating:

5.0

Thanks for excellent service.

Rating:

3.0

As I emptied my unit, it was apparent that water had gotten in. Any boxes I had on the floor were damaged and were starting to grow mould.

Rating:

3.0

The unit I rented was supposed to be a 5'x5'x5' and is actually 4.5x4.5x3.5 don't appreciate paying for something that wasn't true.

Rating:

5.0

Staff were great.

Rating:

4.0

Great staff in newmarket fantastic people

Rating:

2.0

I emailed several times with no response. I rented the unit for two years and when we moved out some of belongings were water damages from a roof leak. Also they changed the doors at some point and whoever was the installer broke our glass vase by the door. The vase was only 60 dollars so I won't cry about that but it would of been honest if someone just let us know. Lastly they kept raising the price every few months. I wasn't going to write a review but they kept sending me notification to please write a review.

Rating:

2.0

You implemented a price increase a month into my lease, which your company told me if I prepaid you would hold the rate I agreed to in the first place. Some would consider this a slimey business practice and forcing a customer to prepay. I would have if I had the money. So your business practice hurts the less fortunate that those that have an abundance of funds available to them. So no I won't recommend your services to others.

Rating:

4.0

Suzanne is so helpful!!

Rating:

4.0

Happy with the transaction

Rating:

5.0

Great service but was charged for a gas penalty. I returned it with the same level, but the sheet that had the gas amount written down was wrong. The milage was incorrect as well, but they fixed that issue. I was sent pictures so hopefully we can fix the gas issue. Overall good service though.

Rating:

5.0

Excellent experience on all levels.

Rating:

5.0

Greta people running the show

Rating:

5.0

I m very happy to have Uhaul company is that the best

Rating:

4.0

On the day we were moving out our lock was frozen. It was a bitterly cold day. One of the staff (I wish I knew his name but he had sandy blonde hair and a beard) came out and helped us unlock the unit. I was so appreciative!

Rating:

5.0

Very happy with the service and cleanliness of the facility. If I ever need storage again this is the place I would use again.

Rating:

5.0

Very friendly and helpful staff!! Well organized and clean location.

Rating:

5.0

I like it for sure next move white U-HAUL I will let my friend too

Rating:

2.0

Most staff isn’t friendly

Rating:

4.0

Friendly, helpful staff. Building was always tidy. 5 years of storage, no complaints

Rating:

4.0

I was pleased with the staff and the facility

Rating:

5.0

Thanks Suzanne and Cody for all your help over the years!!

Rating:

5.0

We had a very clean storage the workers very friendly and very helpful we had no problems and thank you very much I will recommend to friends or family

Rating:

5.0

I have been to the store many times in the past month and all staff have been excellent.

Rating:

5.0

Very clean and well maintained premises. Friendly and helpful staff. Well equipped with moving and storage materials.

Rating:

4.0

All was good including service and facility. Would go back again when needed. Thank you to all who made this a good experience.

Rating:

5.0

Very friendly staff Cody was great always there to help with anything

Rating:

3.0

It's unfortunate that the lack of service has been normalized by your company. This was not a pleasent experience in the least.

Rating:

4.0

All went well except the returning of the truck! It was a long day & late night. I did not expect to have to go thru a mission debriefing to drop off the Truck! Watching the video does not explain exactly how, where & when the pictures should be taken! I ended up checking out 3 times before I got it right & that took almost 30 minutes! Even then I didn’t check the right box to pay a outstanding $8 - but after 3 tries thankfully the app just pushed it thru & I could drop off the keys! Not so bad once you know how it works but would have been nice to have a heads up as to what to expect! All this to save a $20 that was never there in all of my previous rental!

Rating:

5.0

Keep up the Great work! Stay Sall