I noticed that the initial estimated invoice showed that I was renting the trailer for 24 hours PLUS an additional 45 minutes. Making it a 2 day rental. That was never the case. It was max a 24 hour rental. But the final emailed invoice showed that I was charged 1 day as I returned it within 5 hours of renting it that morning. I was initially alarmed that i had been overcharged.
RICHARD HCustomer Reviews for U-Haul Moving & Storage of Niles
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff is very helpful.
JOHN ZThe UHaul app s*cks, screwed with uploading DL at location but wouldnt work. Took the service guy two seconds and he could of done that in the first place. Had everything including CC entered online prior to picking up trailer yet had to do it all over again.
ROBERT SWe have been using Niles location for years. Always in time always super friendly and helpful. We were never disappointed with the staff. Equipment is always very clean and safe. Love Uhaul in Niles IL.
ARTUR KI returned my trailer before 5pm. The worker confirmed they would email my receipt while working with another guest. I didn’t receive my receipt until the next morning with an additional $20 charge on my card for a late fee. I called and requested a refund of the $20 but instead received an additional $34.95 charge on my card. What da hell
BRADLEY CThe truck was comfortable and the pick up and drop off were easy.
TERI BThis location is always great! Thank you!
JORI SThe staff at your Niles location was outstanding - will rent from you guys again.
ROBERT SThis drop off location has great people working there. They checked the truck, cleared me and told me about getting Lyft service to the airport. I told my daughter to rent from this location for local Chicago moves.
Stanley ZAnthony was amazing. He made this whole rental process so easy for me. He explained and showed every detail of the hookup and unhook process of the trailer. The move went so smoothly. I will be renting from this location again in the future.
Joanne SThe staff at this location was outstanding, professional, friendly, and went above and beyond to make it a great experience. Would recommend them to anyone.
ROBERT SThe location was clean but overcrowded. Was a friendly and helpful place.
THOMAS RVery easy
TIMOTHY CWas unsure if someone was coming as we waited a few minutes at drop off but someone did come was friendly and had us in our way.
TODD HOnce we got to our location to pick up what we needed to there was a lock on the door and we couldn’t open it. We had to go all the way back to UHaul and switch trailers. Rather inconvenient.
Harry HHelpful and friendly staff.
JOHN WEverything was smooth and efficient keep up the good work.
DAVID FIt was as expected. Very quick and efficient.
TIMOTHY HFriendly staff.
JASON SDeath trap The manager Raymond Sanders, JR wasn't very helpful when picking up the box truck. The box truck given to me was old and had graffiti on it. Then the website to take pictures of the vehicle didn't work correctly. I've driven many box trucks over the years which were much larger and this particular truck was a death trap. While driving the box truck on the expressway, it was all over the place. The front end and the front suspension was horrible. It felt like the truck was going to flip over at any time. I was actually in fear of the truck having an accident due to the poor maintenance of the vehicle. I then took streets back from the suburbs because I was afraid of taking the vehicle back on the expressway. When returning the truck back to the manager Mr Sanders JR, I told him of my concerns about the truck and that it shouldn't be on the street. He completely ignored me and everything I had to say. I would never use this particular Uhaul location again or recommend it to anyone. This was my worst experience with Uhaul or any box truck rental I've ever had.
JONATHAN RGreat customer service.
STEVEN GNothing, everything was as expected.
Timothy FExcelente service for the guys there thanks
JUAN MThe worker who checked me in and out was courteous, knowledgeable and fast. He is a asset to your company.
JOHN CThere was garbage and they’re in the back of the truck. The truck was not cleaned out. The cabin was cleaned out, but the rear inside the box was not and I have video proof.
ALBERTO SOur truck broke down on a job. Then we had to come back the next day and the uhaul had to stay overnight until you guys could get someone to fix it. In the meantime we had to pay to rent another truck, then the next day go pick up the broken down one from the customers house. This was a complete disaster all around. I would like to talk to someone about fixing all the extra fees screwed due to broken down equipment.
EDWARD SThe truck looked like coffee was spilled on the door inside and out. There was a towel left in the back that looked like it was used to clean up the spill. Windshield was also dirty and wipers were not the greatest. It was super easy to pick up and drop off the truck though and I appreciated that.
DEMOSTHENIS TEquipment wasn’t clean, but It doesn’t effect for work process
SAGYNBEK MEasiest vehicle rental I’ve ever encountered. Thought it would take at least 10 or 15 minutes to go through paperwork, but we were in and out of the office and into the truck within five minutes.
BARRY MI rented a 10 ft box truck, and the mirrors are in a fixed position and not adjustable.
CAROLIN HI love this location - it's close to my house and everyone is always great. I was able to make it right back at 7pm and the associate was wonderful with helping me out.
JORI SRay hooked it up, going above and beyond to accomodate my storage needs! Was super thankful for his effort
Tommy H | First ImpressionsThe employees were very helpful and knowledgeable. Both pick up and drop off we’re easy and the process was quick and painless. Period I will use this location and U-Haul again in the future.
MICHAEL SNothing at all to be done. The location is well organized
LARRY SGood
THOMAS OThe whole experience was good. From checking in to dropping off. The staff was the best
DANIEL P𝙏𝙝𝙚 𝙨𝙩𝙨𝙛𝙛 𝙬𝙖𝙨 𝙬𝙤𝙣𝙙𝙚𝙧𝙛𝙪𝙡 𝙖𝙣𝙙 𝙝𝙚𝙡𝙥𝙛𝙞𝙡 And thorough was giving me directions on how to use the truck great staff and I would use you again. Thank you.
BONNIE CSome of the team members need to improve their attitude and do their job. I had a late checkout out and I couldn't do a self check out do I dropped the key at the box so the next day someone will pick it up and check the car. Noone did. The were waiting for me to go outside, grab the key and bring the key. Very bad experience
BOHDAN Fvery good service, everything went smooth, i got help hooking up the car trailer to the hitch of my pickup truc
CORNEL PPlease remove $14.25 gas fill charge fee from credit card associated with the attached contract number. We filled the van's gas tank until it clicked at the pump at the BP right next door to the U-Haul drop off. One cannot lawfully keep filling a gas tank after this point. We even returned the van a day earlier ( Sunday afternoon instead of Monday morning) and used LESS mileage than estimated. Used 623 out of 750 miles. Van was clean overall. We swept out the cargo van and returned it clean. However a yellow maintenance oil change light came on when starting the van from the very start—which indicates it needs some attention.
CYNTHIA DGreat staff. Knowledgeable and thorough, but quick. Was very busy but the clerk got us all processed fast
JERRY NVery easy procedure. Friendly staff
RICHARD RProfessional service and excellent location.
TAMIEKA MIt was made an easy process, picking up and returning. They did a great job at 7644 n. Milwaukee in niles.
MARK NI returned the trailer after hours and I had issues with the app. I had to call in for technical support.
ROY FEasy in and out. Great location and employees. Convenient options. Thank you!
SHADEE NEmployees were amazing.
MILOS BStaff was very helpful and extremely nice!!
ROGER HGreat location. Staff was very helpful.
STEVEN BClean your equipment. The van I rented was filthy - it still had trash from the previous customer, and dirt all over the cargo area. Also please try to give clear, non-misleading information about the rental contract.
KRYSTAL SThe folks here are great! They do a lot with a very limited space. The space itself, while very convenient, is a little difficult to navigate through. Having said that, I have rented many times from this location, and will continue to do so because the people are good, and the location is very convenient.
RICHARD Rrenting was a nightmare. jumped through hoopes online only to find out the trailer was unavailable and then had to find another location. Upsale was rediculous. i would use any other rental if it was an option.
CHRISTOS BEverything went as planned, and we are very happy with the service we received
Melissa P | Online Move InThe first security code in the email did not work but the staff at the facility was able to help me with a reset code and I was all set. I also rented a cargo van and that transaction was seamless.
James P | Online Move InThe storage area was always clean and the staff accommodating.
Eunice C | Overall ExperienceSize of unit not as advertised with small entry doors restricting further what you could fit in the space. Had to cancel and go with another self storage option because the room was too small for my items in a 10’ Uhaul truck. Thanks
Jane A | Overall ExperienceThank you so much
Roberta H | Overall ExperienceEveryone is so kind and friendly and most of all understanding!!! Thank you uhaul
Roberta H | First ImpressionsThe manager at Niles Uhaul was very helpful, kind, and understanding. Great customer service. The storage unit is great. I will miss you! Thank you for doing a fantastic job. Happy new blessing year.
KOU X | Overall ExperienceEvery time I came to the storage room, everything was clean and kept up very well. I was extremely satisfied with the service. William Rosario is such a helpful and a very kind gentleman. My experience at this storage unit was simply terrific! I would recommend this facility to others.
Kim S | Overall ExperienceGreat service. Very friendly staff. Highly recommend
JOHN S | First ImpressionsThe manager Willie was extremely helpful and professional. He showed me all options and was very patient with my slow decision making abilities. I would recommend this U-Haul to anyone that is looking
ALAN Z | Overall ExperienceShould the need ever arise, I will definitely return to this Niles Uhaul, William is a wonderful manager. I was made to feel like family which is never an expectation.
PATRICIA M | Overall Experience