Customer Reviews for U-Haul Moving & Storage of Niles

3,806 reviews

7644 N Milwaukee Ave   Niles, IL 60714
(S Of Oakton St)

(847) 966-0024

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(847) 966-0024

7644 N Milwaukee Ave
Niles, IL 60714
(S Of Oakton St)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JIMMIE C 
Rating:
5.0

The staff at this location was outstanding, professional, friendly, and went above and beyond to make it a great experience. Would recommend them to anyone.

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

MACIEJ K 
Rating:
5.0

Customer did not leave a comment.

Joseph F 
Rating:
5.0

The location was clean but overcrowded. Was a friendly and helpful place.

THOMAS R 
Rating:
4.0

Very easy

TIMOTHY C 
Rating:
5.0

Was unsure if someone was coming as we waited a few minutes at drop off but someone did come was friendly and had us in our way.

TODD H 
Rating:
5.0

Once we got to our location to pick up what we needed to there was a lock on the door and we couldn’t open it. We had to go all the way back to UHaul and switch trailers. Rather inconvenient.

Harry H 
Rating:
5.0

Helpful and friendly staff.

JOHN W 
Rating:
5.0

Everything was smooth and efficient keep up the good work.

DAVID F 
Rating:
5.0

Customer did not leave a comment.

DEREK C 
Rating:
5.0

Customer did not leave a comment.

Troy D 
Rating:
4.0

Customer did not leave a comment.

Dezeray R  |  First Impressions 
Rating:
4.0

It was as expected. Very quick and efficient.

TIMOTHY H 
Rating:
5.0

Customer did not leave a comment.

VERONICA R 
Rating:
5.0

Friendly staff.

JASON S 
Rating:
1.0

Death trap The manager Raymond Sanders, JR wasn't very helpful when picking up the box truck. The box truck given to me was old and had graffiti on it. Then the website to take pictures of the vehicle didn't work correctly. I've driven many box trucks over the years which were much larger and this particular truck was a death trap. While driving the box truck on the expressway, it was all over the place. The front end and the front suspension was horrible. It felt like the truck was going to flip over at any time. I was actually in fear of the truck having an accident due to the poor maintenance of the vehicle. I then took streets back from the suburbs because I was afraid of taking the vehicle back on the expressway. When returning the truck back to the manager Mr Sanders JR, I told him of my concerns about the truck and that it shouldn't be on the street. He completely ignored me and everything I had to say. I would never use this particular Uhaul location again or recommend it to anyone. This was my worst experience with Uhaul or any box truck rental I've ever had.

JONATHAN R 
Rating:
4.0

Great customer service.

STEVEN G 
Rating:
4.0

Customer did not leave a comment.

Luis M 
Rating:
5.0

Nothing, everything was as expected.

Timothy F 
Rating:
5.0

Customer did not leave a comment.

Daniel H 
Rating:
5.0

Customer did not leave a comment.

ROBERT G 
Rating:
5.0

Customer did not leave a comment.

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

NATALIE B 
Rating:
5.0

Excelente service for the guys there thanks

JUAN M 
Rating:
3.0

Customer did not leave a comment.

STANISLAW S 
Rating:
4.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

JAMES O 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O 
Rating:
5.0

The worker who checked me in and out was courteous, knowledgeable and fast. He is a asset to your company.

JOHN C 
Rating:
5.0

Customer did not leave a comment.

JOHN K 
Rating:
5.0

There was garbage and they’re in the back of the truck. The truck was not cleaned out. The cabin was cleaned out, but the rear inside the box was not and I have video proof.

ALBERTO S 
Rating:
5.0

Customer did not leave a comment.

PATRICK T 
Rating:
1.0

Our truck broke down on a job. Then we had to come back the next day and the uhaul had to stay overnight until you guys could get someone to fix it. In the meantime we had to pay to rent another truck, then the next day go pick up the broken down one from the customers house. This was a complete disaster all around. I would like to talk to someone about fixing all the extra fees screwed due to broken down equipment.

EDWARD S 
Rating:
5.0

The truck looked like coffee was spilled on the door inside and out. There was a towel left in the back that looked like it was used to clean up the spill. Windshield was also dirty and wipers were not the greatest. It was super easy to pick up and drop off the truck though and I appreciated that.

DEMOSTHENIS T 
Rating:
5.0

Customer did not leave a comment.

PAUL G 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F 
Rating:
5.0

Equipment wasn’t clean, but It doesn’t effect for work process

SAGYNBEK M 
Rating:
5.0

Easiest vehicle rental I’ve ever encountered. Thought it would take at least 10 or 15 minutes to go through paperwork, but we were in and out of the office and into the truck within five minutes.

BARRY M 
Rating:
5.0

I rented a 10 ft box truck, and the mirrors are in a fixed position and not adjustable.

CAROLIN H 
Rating:
5.0

Customer did not leave a comment.

MARTIN B 
Rating:
5.0

I love this location - it's close to my house and everyone is always great. I was able to make it right back at 7pm and the associate was wonderful with helping me out.

JORI S 
Rating:
5.0

Ray hooked it up, going above and beyond to accomodate my storage needs! Was super thankful for his effort

Tommy H  |  First Impressions 
Rating:
5.0

The employees were very helpful and knowledgeable. Both pick up and drop off we’re easy and the process was quick and painless. Period I will use this location and U-Haul again in the future.

MICHAEL S 
Rating:
5.0

Nothing at all to be done. The location is well organized

LARRY S 
Rating:
4.0

Good

THOMAS O 
Rating:
5.0

Customer did not leave a comment.

JULIE F 
Rating:
5.0

Customer did not leave a comment.

GILBERTO R 
Rating:
5.0

The whole experience was good. From checking in to dropping off. The staff was the best

DANIEL P 
Rating:
5.0

Customer did not leave a comment.

THOMAS O 
Rating:
5.0

𝙏𝙝𝙚 𝙨𝙩𝙨𝙛𝙛 𝙬𝙖𝙨 𝙬𝙤𝙣𝙙𝙚𝙧𝙛𝙪𝙡 𝙖𝙣𝙙 𝙝𝙚𝙡𝙥𝙛𝙞𝙡 And thorough was giving me directions on how to use the truck great staff and I would use you again. Thank you.

BONNIE C 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L 
Rating:
5.0

Customer did not leave a comment.

MINESHKUMAR N 
Rating:
5.0

Customer did not leave a comment.

AMIR N 
Rating:
1.0

Some of the team members need to improve their attitude and do their job. I had a late checkout out and I couldn't do a self check out do I dropped the key at the box so the next day someone will pick it up and check the car. Noone did. The were waiting for me to go outside, grab the key and bring the key. Very bad experience

BOHDAN F 
Rating:
5.0

very good service, everything went smooth, i got help hooking up the car trailer to the hitch of my pickup truc

CORNEL P 
Rating:
5.0

Customer did not leave a comment.

GERALD G 
Rating:
4.0

Customer did not leave a comment.

Leandro M 
Rating:
4.0

Please remove $14.25 gas fill charge fee from credit card associated with the attached contract number. We filled the van's gas tank until it clicked at the pump at the BP right next door to the U-Haul drop off. One cannot lawfully keep filling a gas tank after this point. We even returned the van a day earlier ( Sunday afternoon instead of Monday morning) and used LESS mileage than estimated. Used 623 out of 750 miles. Van was clean overall. We swept out the cargo van and returned it clean. However a yellow maintenance oil change light came on when starting the van from the very start—which indicates it needs some attention.

CYNTHIA D 
Rating:
5.0

Great staff. Knowledgeable and thorough, but quick. Was very busy but the clerk got us all processed fast

JERRY N 
Rating:
5.0

Customer did not leave a comment.

LLOYD S 
Rating:
3.0

Customer did not leave a comment.

CURTIS M 
Rating:
5.0

Customer did not leave a comment.

JAMES M 
Rating:
4.0

Customer did not leave a comment.

AARON G 
Rating:
5.0

Very easy procedure. Friendly staff

RICHARD R 
Rating:
5.0

Customer did not leave a comment.

ROSS R 
Rating:
5.0

Professional service and excellent location.

TAMIEKA M 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C 
Rating:
5.0

Customer did not leave a comment.

JAMES C 
Rating:
5.0

Customer did not leave a comment.

ELENITA B 
Rating:
5.0

It was made an easy process, picking up and returning. They did a great job at 7644 n. Milwaukee in niles.

MARK N 
Rating:
5.0

Customer did not leave a comment.

DIANE H 
Rating:
5.0

Customer did not leave a comment.

GEORGE B 
Rating:
5.0

Customer did not leave a comment.

DAVID A 
Rating:
5.0

Customer did not leave a comment.

zameer m 
Rating:
5.0

I returned the trailer after hours and I had issues with the app. I had to call in for technical support.

ROY F 
Rating:
5.0

Customer did not leave a comment.

CATERINE O 
Rating:
5.0

Easy in and out. Great location and employees. Convenient options. Thank you!

SHADEE N 
Rating:
5.0

Employees were amazing.

MILOS B 
Rating:
5.0

Staff was very helpful and extremely nice!!

ROGER H 
Rating:
5.0

Great location. Staff was very helpful.

STEVEN B 
Rating:
1.0

Clean your equipment. The van I rented was filthy - it still had trash from the previous customer, and dirt all over the cargo area. Also please try to give clear, non-misleading information about the rental contract.

KRYSTAL S 
Rating:
3.0

The folks here are great! They do a lot with a very limited space. The space itself, while very convenient, is a little difficult to navigate through. Having said that, I have rented many times from this location, and will continue to do so because the people are good, and the location is very convenient.

RICHARD R 
Rating:
5.0

Customer did not leave a comment.

NORMAN D 
Rating:
5.0

Customer did not leave a comment.

BRANNON C 
Rating:
5.0

Customer did not leave a comment.

JANDRA F 
Rating:
4.0

renting was a nightmare. jumped through hoopes online only to find out the trailer was unavailable and then had to find another location. Upsale was rediculous. i would use any other rental if it was an option.

CHRISTOS B 
Rating:
5.0

Customer did not leave a comment.

Joan P 
Rating:
5.0

That cart was terrible and should be taken out of service.

JAMES H 
Rating:
4.0

Customer did not leave a comment.

JOHN P 
Rating:
4.0

Was taken care of right away everything explained well

SAM R 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B 
Rating:
5.0

Customer did not leave a comment.

ELVIR J 
Rating:
5.0

Easy return, super nice associate!

TIMOTHY P 
Rating:
5.0

Customer did not leave a comment.

HOLLY B 
Rating:
3.0

Customer did not leave a comment.

THOMAS B 
Rating:
2.0

I was rushed to return my vehicle at the time I agreed to return it. I will not renting from this location again.

PETAR S 
Rating:
5.0

Customer did not leave a comment.

Brady G 
Rating:
5.0

Customer did not leave a comment.

ELIS R 
Rating:
3.0

Customer did not leave a comment.

JOSHUA E 
Rating:
1.0

I got to the location 5 min before they close. The representative that was there told me don't worry about the return process just drop the keys at drop off box and he said I'll make sure to put a notice on the computer that I will not get charged the return fees. A day later of course I got charged the return fees. What a shame

MICHAEL C 
Rating:
5.0

Customer did not leave a comment.

Derrick M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cassandra a  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

George Z  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amanda P  |  Overall Experience 
Rating:
5.0

Everything went as planned, and we are very happy with the service we received

Melissa P  |  Online Move In 
Rating:
4.0

The first security code in the email did not work but the staff at the facility was able to help me with a reset code and I was all set. I also rented a cargo van and that transaction was seamless.

James P  |  Online Move In 
Rating:
5.0

The storage area was always clean and the staff accommodating.

Eunice C  |  Overall Experience 
Rating:
2.0

Size of unit not as advertised with small entry doors restricting further what you could fit in the space. Had to cancel and go with another self storage option because the room was too small for my items in a 10’ Uhaul truck. Thanks

Jane A  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Sumaya A  |  Overall Experience 
Rating:
5.0

Thank you so much

Roberta H  |  Overall Experience 
Rating:
5.0

Everyone is so kind and friendly and most of all understanding!!! Thank you uhaul

Roberta H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gordon W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gordon W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcy O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberta H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta H  |  First Impressions 
Rating:
5.0

The manager at Niles Uhaul was very helpful, kind, and understanding. Great customer service. The storage unit is great. I will miss you! Thank you for doing a fantastic job. Happy new blessing year.

KOU X  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rostislav T  |  Overall Experience 
Rating:
5.0

Every time I came to the storage room, everything was clean and kept up very well. I was extremely satisfied with the service. William Rosario is such a helpful and a very kind gentleman. My experience at this storage unit was simply terrific! I would recommend this facility to others.

Kim S  |  Overall Experience 
Rating:
5.0

Great service. Very friendly staff. Highly recommend

JOHN S  |  First Impressions 
Rating:
5.0

The manager Willie was extremely helpful and professional. He showed me all options and was very patient with my slow decision making abilities. I would recommend this U-Haul to anyone that is looking

ALAN Z  |  Overall Experience 
Rating:
5.0

Should the need ever arise, I will definitely return to this Niles Uhaul, William is a wonderful manager. I was made to feel like family which is never an expectation.

PATRICIA M  |  Overall Experience 
No reviews have been submitted for this location.
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