Customer Reviews for U-Haul Moving & Storage of Norman

Rating:

4.0

I did not like using my phone to take pictures of my license and of the trailer. It used my data for what Uhaul is responsible for. It was very awkward in bright sunlight. I will not use my phone next time.

Rating:

5.0

It was a very positive experience. I was able to complete my reservation from the drive. I would recomend this location to anyone needing a rental.

Rating:

5.0

Best customer service staff has a wonderful attitude, efficient five stars

Rating:

5.0

Fast & super easy. Very much appreciated the quick final bill.

Rating:

1.0

just put the fuel cost into the estimate

Rating:

5.0

Great location from the local University.

Rating:

3.0

Update the network….system appeared to be very slow

Rating:

5.0

Awesome experience with no problems, the staff was helpful and got me processed in and out with ease.

Rating:

5.0

Carli and her team are amazing you are very lucky to have them

Rating:

5.0

Person at the desk was very friendly and helpful.

Rating:

5.0

More staffing on Monday morning

Rating:

5.0

Everything went great. I delt with 3 separate individuals (2 men and a lady) and all 3 were excellent. Very friendly, helpful, and knowledgeable. It could not have gone better.

Rating:

4.0

Better, clearer instructions picking up equipment. After locating equipment truck instructions stated to obtain keys look at front door and enter a code. I was looking all over the truck for a place to put in a code not knowing the instructions meant front door of the facility building. After locating and unlocking the lock there were no instructions what to do with the lock.

Rating:

3.0

The ratchet straps were rusted and hard to operate.

Rating:

5.0

Very friendly staff, they took care of everything and answered all my questions.

Rating:

5.0

All good very knowledgeable

Rating:

5.0

Great experience, reserved trailer on short notice. It was ready when I arrived. UHaul employee was excellent to work with.

Rating:

4.0

I requested weeks ago movers assistance. The movers never showed up, would not answer my calls. I would like a call because I want to make sure I wasn’t charged. If so, I’d like my money back.

Rating:

5.0

💪

Rating:

3.0

Given inaccurate information that ked to excessive turn-in charges.

Rating:

5.0

Carli and her team went above and beyond to make this rental a breeze! Plenty of pieces of equipment to pick from and many different options of inventory. The best uhaul around and continues to be the best!

Rating:

5.0

Absolutely fantastic! Always fast and friendly. Best customer service couldn't ask for anything more.

Rating:

4.0

Faster check out time

Rating:

5.0

The "change oil soon " message is showing on the dash screen

Rating:

3.0

Store / Lot access is horrible

Rating:

5.0

Very easy to work with and helpful!

Rating:

4.0

Great people. A bit under (-staffed, -available, etc)

Rating:

5.0

No complaints here, fast and effortless. I recommend this location.

Rating:

3.0

i was confirmed at 56.26 dollars plus 99cents a mile on line and told when i checked in it was 99.00 my bill went to 115.00 i did a 160 deposit and was told when i return it the difference would be refunded to me should return when checked in it has not come in yet

Rating:

4.0

The equipment was very clean and easy to use. I had trouble finding the key drop box when I returned the van, so I had to go inside the facility to return the keys. If there is a key drop box, I think making it more visible would be great. Overall, it was a very nice moving experience and the staff were also very nice and helpful.

Rating:

5.0

The staff here are always wonderful.

Rating:

1.0

I was not told I had to drop off at same location. Moving son's family from Lindsay to Norman the logical drop off site would be the Norman Lindsey street location since it was less than a mile from my son's apartment. But I was not told and was charged $250+ dollars for dropping off in the wrong location. Very unhappy with U-haul, especially when the checkin person told me to just leave the keys and bill would be sent electronically.

Rating:

5.0

I want to commend two U-Haul staff members, Carli, and especially Jaden. My family had a move that needed to happen in a very narrow window of time. The original loading/unloading crew we contracted with through UHaul completely ghosted us. At the last minute, Jaden stepped up, canceled the original movers and establish contractual services on our behalf with Austin and his team at Ambitious Movers. Though their schedule was already full, they worked my family’s move in and served us very effectively. Jaden and Austin were professionally efficient, courteous, and a pleasure to work with. Carli, Jayden, Austin, and his team of Melvin, Tristan, and CJ at Ambitious Movers are all top-notch. We just don’t see much of this level of customer service anymore, so it is worthy of note when you find it. Thanks to you all, Rev. Dr. Mark Whitley and Rev. Susan Whitley

Rating:

4.0

Better return policies and to be more clear on the return policy would be helpful

Rating:

4.0

These folks are understffed

Rating:

5.0

Front windshield was extremely dirty on inside and out.

Rating:

5.0

The staff was very nice and helpful, and made the experience quick and easy!

Rating:

5.0

Trinity went above and beyond. Thanks!!

Rating:

3.0

See above comment!

Rating:

5.0

Great team members (staff) really helpful and understanding. I would recommend 10 out of 10 to a friend!!!!

Rating:

5.0

Everything was fantastic!

Rating:

4.0

I didn’t get the blankets and dolly with my order.

Rating:

5.0

quick and easy

Rating:

5.0

Excellent customer service

Rating:

3.0

When I first inquired about a rental, I asked which truck was the one for 19.95 a day. A person I was not talking to, off to the side, said, "The sign goes ito effect next week, the price is really $29.95 not $19.95 a day. So I said I would come back nxt week. I rented the truck for what I thought was $19.95. When I returned the vehicle about 8 hours after I picked it up. the charge was $48 dollars. It seems there is a rental fee and then a second rental fee for about the same amount. I also got to pay for mileage which was not explained. And I re-filled the gas used, which is always more because you have no way to make it the same. I would also say that I never was shown a detailed rental charge, as it was all online and I was asked to sign. of course I did. Why worry too much about a $20 charge and some gas. So, without any explanation from the attendant at the desk prior this, my $19.95 a day rental truck was over $48 plus $10.00 in gas. That was not exactly what I planned. As soon as I got home, I realized I left my drink cooler in the truck. My wife went back and inquired about my cooler and the response was, "There is nothing in the lost and found." She asked if she could look in the truck, and they pointed it is out there go look in the window for it." Not exactly great customer service.

Rating:

4.0

Headlights on the vehicle are so dim that it made it dangerous to drive at night. I had to pull over at one point to see if they were even on.

Rating:

5.0

No improvements needed! Excellent service! 😊

Rating:

2.0

The trailer drove fine behind my truck, once I got to Dallas Texas and was bringing my car back on the trailer, it was a scary drive I finally pulled over and found that the trailer had no brake fluid in the master cylinder.anytime I applied the brakes the trailer would make a loud bang and push my truck forward. I explained this to the young lady and she said the trailer didn’t need brake fluid and it was only surge brakes… all the while she was smoking a cigarette. Absolutely un professional!

Rating:

2.0

Give first responder discounts... 15% off..

Rating:

5.0

give them a discount coupon for the next time they visit.

Rating:

1.0

Change your attitude. Take a customer relations class.

Rating:

4.0

Service was slow. Returning the truck took over half an hour. Still, it was overall a positive experience.

Rating:

5.0

Best customer service Best attitude I will not go anywhere else

Rating:

5.0

Did not get a paper recipt

Rating:

5.0

The owner was very helpful in answering questions. The equipment was clean and ready to go when we arrived.

Rating:

5.0

It was great, thank you

Rating:

5.0

I've rented from this location a couple of times and always had a great experience - in stating that, I want to note that my experience both times has been because of the excellent customer service I've received. Both Anthony and Carli are amazing - they are knowledgeable, patient, thorough, and top-notch in every way. I can only imagine how much they have to know/do in these jobs and they are both absolute professionals. I think Uhaul is lucky to have them and I know, for me, they are the reason I continue to use this location.

Rating:

5.0

Very good customer service. Staff was very helpful. Quick turnaround time to pick up and drop off trailer.

Rating:

3.0

Although this location is consistently the best in Norman, OK., they only had two people working today and that will never be enough when people are trying to check out or check in vehicles.

Rating:

5.0

Carli and her team went above and beyond all expectations. All transactions for my move were met with cheerful responses, knowledgeable suggestions and answers.

Rating:

5.0

A nice and respectful staff that is ready to help you get your stuff moved and stored when necessary 😊Thank y’all

Rating:

5.0

The hit that helped me was so kind and helpful. I am sorry I do not remember her name but it started with a T I am pretty sure.

Rating:

5.0

Very kind and helpful.the main office and restrooms were very clean and tidy.best U-Haul experience ever!! And I’m not just saying that…

Rating:

5.0

Carli went above and beyond to accommodate my needs. She is awesome

Rating:

5.0

The lady in the back she keeps the place clean and bug free as far as I could tell she is friendly and helpful

Rating:

5.0

Superb, helpful service from the staff at this facility.

Rating:

1.0

The lady on duty Saturday 9/14 was extremely rude and vulgar talking. She cussed us out because we didn’t move our truck out of the way so she could park more cars for football fans. We were trying to move our stuff out of storage and told her we would be out shortly. She told us to just F____ move now The lot was full of cars we could barely get around. She yelled and cussed at us to get out of the way so she could park more cars. It was very unprofessional and not appreciated. We did get it on video as well

Rating:

1.0

Staff was hard to get ahold of and was not very nice the few times I had issues using the facility doors to access my unit. Additionally, it was not well maintained or well kept. After putting in a request to move out through the app which I was told is the recommended way, they didn't close the account over for over a week and tried charging me rent for the next month along with a late fee despite having moving out over a week earlier. Not a great experience overall.

Rating:

5.0

1

Rating:

5.0

The experience was first-class as always!

Rating:

5.0

Store was understaffed for the traffic that day. There was at least 3-4 in line, but the staff was friendly and hardworking to complete transactions as soon as possible.

Rating:

4.0

They were both friendly and courtesy and very helpful.

Rating:

5.0

The manager was fantastic

Rating:

5.0

Staff was very helpful and knowledgeable. My only complaint was with the movers that I hired through Uhaul. Very frustrating and will NOT be leaving a good review for that portion. Thank you.

Rating:

5.0

Trinity was very nice and very helpful! She made our experience great.

Rating:

1.0

Flooded all my stu

Rating:

4.0

The room was secure but no lighting

Rating:

1.0

I moved out on the 29th of march , had to cut it short because there was rats and bugs all over my property .

Rating:

4.0

Please refund to my AMEX account the $102.40 which was debited early morning of 3/09/2024 for another month’s rent, when in fact I terminated my rental of locker A270 early afternoon of 3/9:2024. Sincerely, James McCormick Cell 979-716-2551

Rating:

5.0

Many of the units were filled with trash and left open for a few days. That wasn’t the issue though. The man that was cleaning out the units was smoking weed in the facility. I don’t know why he didn’t smoke it outside the building. Other than that, everything was awesome! The staff are great!

Rating:

5.0

It's all good, awesome staff, the second floor B units...I can't wash off the initial shock. Thank you uhaul, you are always there when I'm in need.

Rating:

5.0

For the year and a half that we were there the gate to the units was always broken or gone. Leaving access to the units 24/7.

Rating:

1.0

Still waiting on my refund!

Rating:

5.0

The building layout and usability is less than desirable. The place needs to clean leaves inside the building.

Rating:

1.0

I reserved an RV storage spot weeks in advance, signed the contract and paid for the spot 7 days in advance, and then when my driver tried to park my RV in the spot I’d reserved, that spot didn’t exist.

Rating:

4.0

Well kept and clean. Only complaints are things often partially blocking the walkway between units. Either something on the ground or the AC cover open and hanging. Also seemed expensive for the size, but this is also the only storage unit I’ve rented so I can’t compare it’s price to others

Rating:

5.0

Would Store there again!!

Rating:

1.0

nasty store. full of cigarettes

Rating:

5.0

Your employees were amazing.

Rating:

5.0

Carli runs a great business. Tiffany is extremely knowledgeable, helpful, and courteous. RJ was very helpful as well. I love doing business with U-Haul of Norman.

Rating:

1.0

Because the person who was working at the desk didn’t want to help me so I did it online, he didn’t give me a lock for my storage unit, he didn’t explain to me how to use the key pad, and didn’t even show me any paperwork or print anything out an he was more interested in his phone. Luckily came back the next day and got the service that I needed.

Rating:

2.0

I didn't even rent the storage but for a month and used it and was done with it within 13 days and they couldn't refund any money back to me at all and I didn't even have it a whole month not to mention they made me pay for insurance

Rating:

5.0

Always a good experience at this location….

Rating:

5.0

Everything and everyone were excellent to deal with!

Rating:

5.0

always clean, always great services moving in and out. Would use again, but Daughter's LAST Year! Boomer Sooner!

Rating:

2.0

The ladders used at this location to access the second level of storage units is extremely unsafe, the steps arnt even deep not spaced enough to carry any product down safely, I’m honestly surprised multi people have t been injured. They really should be replaced with steps that more steps over a longer rise

Rating:

5.0

Rented an indoor unit in Norman, OK from all the way up in Michigan, for my son and his roommates to store their apartment stuff over the summer. Easy and smooth, my kid and his friends were able to move their stuff in and then back out at the end of the summer to get in their new apartment. Spoke to staff at the facility a couple times and they were always very pleasant and helpful with any questions we had.

Rating:

3.0

The staff is great. The facility is ran down and there are so many trucks and trailers in the storage area that

Rating:

4.0

Carli was extremely helpful I helping me get in touch with customer service who would never answer phone! However the local store where Carli works were extremely helpful. Helped me in purchasing moving supplies I needed by using her knowledge of what I was needing. Other gentlemen in store very friendly and eager to help. ReChing customer service was a nightmare!!!!

Rating:

2.0

You advertised a large storage space and i get a parking that boat barely fits

Rating:

5.0

Everyone there is helpful and very understanding when things aren't Goin so right and need more time to pay.

Rating:

4.0

The personnel deserve a raise they have gone above and beyond!

Rating:

2.0

I reserved the first floor 3 months in advanced, and then they still gave me a unit on top. Units on the 2nd level do not have stairs or flooring; it is just up high. Hauling a bed up a ladder into a unit that is not big enough really was the worst.

Rating:

1.0

My stuff was ruined because of not being alerted that there was a flood so I could move my stuff so it just sat for weeks in water. The stuff I lost was irreplaceable so NO I don’t recommend anyone storing their stuff at this place

Rating:

4.0

very helpful

Rating:

3.0

I was given zero instructions. I had to find my unit on ny own and then some scissors to get into the unit (ziptie on the door) and also was not told anything about needing to check in and out. I just figured it out on my own. There was a moving dolly I appreciated a lot. Things were mostly clean but a male employee was smoking inside and then later just outside the storage area. That was super unappreciated.

Rating:

5.0

Staff was always very helpfu and in great spirit. Norman U haul store was great!

Rating:

2.0

Don’t get on the 2nd floor!! There is not a floor or elevator just a step ladder to haul you’re stuff up there. Also, I reserved a 1st floor unit 3 months in advance and still was given a unit up high. The lady on the phone told me the unit was plenty big enough for 1 bedroom of furniture, but my mattress barely fit. I wish I had just taken my stuff home.

Rating:

1.0

Reserved a first floor unit and when my daughter arrived to move her stuff in they told her there were no more units left and gave her the only option of using a unit in which she had to climb stairs with all her stuff to access it. Don’t trust what you sign up for. I even called and spoke to someone in the office directly who said they had the first floor unit available.

Rating:

2.0

Weird unclear communication. It Serbian up online for a may 1 2023 move in and have gotten 3 calls regarding my love out and why there is no lock on my unit etc. we have not even moved I. It yet.hmmmmmmmm

Rating:

5.0

The staff was very helpful and professional.

Rating:

4.0

Staff was outstanding! Carli and her crew were personable and accommodating and we can't thank them enough! We have had our storage unit for over a decade and have never had a bad experience! The only things that would make the Lindsey St store in Norman better is to be able to contact the store directly during their business hours. If I understood correctly that when everyone at that location is busy my call goes over to a U-Haul call center. Instead I would like the option of staying on hold for the Lindsey st store. The other 2 things I would change: a faster computer/software system for all U-Haul locations And last but not least: lower storage unit prices! I believe that when we first leased our storage unit it was $59.95 per month. I know that uhaul has to stay competitive and that operating expenses have continued to increase over the years but it would have been nice to get even a small discount or a rewards program, on our storage unit because we have been long-term customers. Regardless, we have been satisfied with overall customer and selection to products offered that we will continue to use UHall!

Rating:

5.0

Manager Carly could not have been more helpful and kind with all of my questions.

Rating:

4.0

Roof leaks need to be checked for in storage units. Over all quick and easy. Best staff ever at this location.

Rating:

1.0

You have the wrong email for Shana Givens. That is not me. I tried to tell you that in multiple emails. I hope you didn’t auction off her unit without properly following up and getting the correct email to contact her.

Rating:

5.0

Everyone there was amazing. Carli has helped me many times and she is always so kind. Several times I wasn't sure what kind of help I needed and she has helped guide me through what I need! This was one of those times. She helped me understand getting a storage building would be best for me right now. Always a great experience!

Rating:

5.0

Friendly & accomodating staff at both ends of the moving trip. The only concern that I have is that the tow dolly had a left tail light that was semi-functional to non-functional. I checked the wiring connections multiple times to make sure those where tight. It's important when you're traveling through dense fog & icy roads.

Rating:

5.0

Great place to store your stuff easy to get in and out of

Rating:

5.0

Great staff, very professional, I will go back to them to rent storage unit

Rating:

5.0

The staff was extremely helpful

Rating:

5.0

I would recommend U-Haul Storage. They are very helpful, professional, and clean. I never had any issues of any kind.

Rating:

4.0

I believe my storage was broke into but I was not notified at all about the information.

Rating:

5.0

Carli Harper was very cordial and made my experience absolutely phenomenal. Thank you!

Rating:

4.0

The units need lighting

Rating:

5.0

They are always helpful and nice! Been using this location for years!

Rating:

5.0

Everyone was very helpful they should all get a raise

Rating:

2.0

A lock was placed on our unit without any communication from Uhaul. Our account has always been current and if there was any issue, someone should have taken the time to reach out. Beyond that, when an employee, especially the GM, is speaking with a customer, they should not be smoking. Walking to someone’s unit to remove an unwarranted lock is NOT a smoke break. Then, the wrong location was added to drop off the truck causing an additional fee when we dropped off the truck to the requested and approved location. This branch is a joke.

Rating:

5.0

They were all very helpful tks

Rating:

5.0

Very understanding people, great to work with

Rating:

3.0

My room I rented had a lot of trash bags, I was not gonna pick up after someone.

Rating:

5.0

When I first entered the facility I was greeted by a very rude staff, she was in the fourth window (I didn't get the chance to get her name). Then a very friendly staff came and assisted my wife and me in finding the best option for us, she showed us all the available storage units. Thank you!

Rating:

1.0

Security gate doesn’t work, key cards don’t work, employees are hit and miss. Sometimes super rude and sometimes ok. Only used this facility cause it was close to a property I have. Storage unit had water leaks, I called regarding another unit and was emailed a few units that were available along with pricing. I get to the store to lease a unit and was told that although those units were vacant, they were unavailable to rent. Terrible communication.

Rating:

5.0

This was my best EVER Uhaul experience. The office staff especially the morning/afternoon kids where outstanding. They went above and beyond to help me get things taken care of. Super friendly and knowledgeable. Thank you so much Uhaul of Norman, Ok.

Rating:

3.0

I said no on secure because the access gate and entry to building haven’t worked since we starting renting the units. I wasn’t planning on renting very long anyway so I wasn’t worried. The price of renting is also steep but I take into account of the city it’s located.

Rating:

2.0

We had a interior storage with poor lightning and the check in and checkout is very ignoring. This is why it gets a below average rating. It is secure...but i dont see the point in your company squeezing more money like insurance for a unit that requires you to check in and out everytime you go to your interior unit.

Rating:

5.0

Even through some communication errors, that were also on my end, we got everything resolved wonderful. The staff was very friendly and I loved your services as well as the facility. Thank you very much for a positive experience and for keeping my families items safe.

Rating:

4.0

No comment

Rating:

4.0

Everything was fine, except the actual units are not well-lit. Usually the office and access hours were ok, but when we went to move out of the unit on a Sunday, the card wouldn't work and the office was locked so we could not empty it, and our hired helpers were booked so we had to move ourselves. Someone in the office the next day gave us an extra day, but apparently did not report it as we were billed and had problems correcting it. Everything was settled a week later. Overall we would recommend U-Haul.

Rating:

5.0

Service was excellent however they wouldn’t accept a US PASSPORT for ID or the OKLAHOMA MOBILE ID

Rating:

4.0

Storage was convenient, but not well lit (I did alot of work at night). It was often very difficult to access as other vehicles or equipment would be parked right at the entry. Otherwise, this is a great place and I will continue to use it for moving needs!

Rating:

5.0

Every person that work there was so friendly, and helped me whenever I needed it, very nice place

Rating:

5.0

The girl who helped me was amazing. I would love to work with her again. Very nice and helpful!

Rating:

2.0

The sales people were really awful. Rude and non helpful. I don’t know how you stay in business.

Rating:

3.0

We were charged late fees twice without warning until 15 days after via a letter in the mail. I received a letter in the mail yesterday, 12/20/21, that was dated 12/2/21 for November’s late fee, and we live in the same town as the unit. The November late fee wasn’t even our fault, it was due to the previous form of payment not being deleted by the store employee. The October late fee was because of my debit card being hacked, us getting a new card, and not realizing the unit was saved to that card. Both fees were removed but it was tedious having to go in each time to deal with them. The gate was never closed so you never needed the swipe card, and the door to the units didn’t lock so you didn’t need your swipe card either for it b

Rating:

5.0

The people there are great and an asset to the Uhaul company!

Rating:

5.0

Very helpful and they go above and beyond their duty.

Rating:

5.0

You worked with us in our need. Thank you all very much!

Rating:

5.0

They were really nice the lady and her husband very helpful and nice

Rating:

5.0

Staff was beyond helpful. Made an awful moving situation a little brighter. Thank you so much!!

Rating:

3.0

The staff were pretty friendly, especially Jaiden, the employee who spoke with me. However, several of the staff didn’t know how the storage unit system worked, so that slowed down the process.

Rating:

5.0

Friendly Oklahoman!

Rating:

3.0

The unused trailers are laid out along the exterior wall of the storage facility in such a way that it is very difficult to drive around

Rating:

5.0

Everyone was very helpful! When I moved in, they were concerned for the amount of space I needed and offered me several options. Fantastic customer service! :)

Rating:

5.0

A bit dark in the actual storage unit but the hallways were very well lighted. Great service. The parking areas are quite full and packed but I always found somewhere to park on my multiple trips there.

Rating:

1.0

107 for the 5x5 storage unit when not too far away I could get a storage unit 10x10 for 40 less

Rating:

1.0

We only used the indoor storage unit for 3 weeks and in that time everything we had in there was completely infested with roaches! One of the most disgusting things I have had to deal with. I called Uhaul and was told they would have the manager call me but never heard from them. Would not recommend Uhaul to anyone!

Rating:

2.0

The facility was fine, my beef is with the pricing. The facility would not prorate our month. Our month started on the 14th, and we moved out that day, and they would not prorate or refund from Aug 14-Sept 14. This is unfair to customers, I don't care what the contract says, it's a terrible business practice. This survey says move out date was the 16th, it was NOT, it was on the 14th, the day my son moved into his apartment. Someone is playing funny business with the move out date. Other storage companies will prorate and since we have a choice, I will choose differently next time. No need to charge customer (a college student) for 29 days he didn't need. I will share my experience with others. Regards, Catherine McCartney (210)863-6330.

Rating:

1.0

The total experience with the storage situation was an absolute joke, they want me to store a 30k boat between a gutted pickup truck, and a van that I'm pretty sure someone was living in it... with no gate on the entrance, or cameras facing that part of the storage facility.... with the 26ft truck rental I was told I would receive a 10x20 indoor storage area..... surprisingly they only had a 10x10 area... so needless to say, I forked out another 250$ for a storage unit at another place... on a high note, the truck drove great, and the guy behind the counter was awesome... just a bad area and misleading information

Rating:

4.0

General Manager Brett Hosler is positive in his interactions with customers, and a great problem solver. He and his staff are an asset to Uhaul.

Rating:

4.0

I wish the prorated the final month. Had to pay for a month fir a few days.

Rating:

1.0

Y’all were awful.

Rating:

5.0

Excellent communication and quick

Rating:

4.0

had a unit rented until i understood it could only be used by a stair ladder. if one was available in a flat surface, i would rent one right away. 5x10

Rating:

4.0

The way in which you check in and out of the building was unclear, but everything else was good.

Rating:

4.0

Very nice climate control facility but very expensive and no light inside the storage unit

Rating:

5.0

The facility is clean and the entire staff is friendly. The manager, Mr. Hosler, was very helpful. I had to call him after hours once. He answered my question and assured me it was okay to call him again if necessary. Mr. Hosler was also very supportive during moving crew issues.

Rating:

2.0

Lots of bugs and mice droppings - something was sprayed and looks like items may be destroyed

Rating:

1.0

This has been the most horrific experience. We rented a storage space (which has always remained empty) as a place where our daughter who attends OU could use if she needed to leave school quickly due to COVID. Our bills were paid on auto-pay. In late January, we decided she was staying at school and that we could cancel the account. Since our name is on the account, we had to complete a document and send to the manager giving authorization to close the account and cut the lock. We live in Michigan. After that time, we were billed for another monthly fee. We contacted the store and sent a second copy of the cancellation form. I have since sent them to your store manager as a reference point. The charge we received was credited. We have then been charged again, received a lien notice, another charge and a final notice. I have send several emails to Brett the store manager to work this though as well as worked with Lisa from your customer service department. Brett will not return calls nor emails. As of right now, we have lien notice against us (without merit) as well as charges on our American Express card for monthly billing when we clearly returned the unit prior (documented). I am disappointed at this service and the lack of care and concern from your store manager Brett. I have copies of all emails sent to Brett for reference. As of this moment, we still are not clear on next steps. We need some clarity and closure here. At the same time, I would strongly suggest some customer service training for your manager Brett.

Rating:

1.0

Way way waaaaay to over priced. I went from paying $137 to now $54 a month by switching. I rented a 10' truck on 10/22/2020 'In town price' They lied and said I drove 50 miles when I did not. I went 24 miles. 11 miles there and 11 miles back, plus stopped for gas. 700 E Lindsey to 905 SE 19th st moore, ok. That is 12 miles there and 12 miles back!!!!!! One way trip!!!!! I went from paying $34.00 to $78.00 to $128.00 for 'In Town' services that advertised $19.99. Their response to me was 'Did you take a picture.' Well of course not, because I didnt think i was going to get screwed over plus it isn't my job to make sure someone can read numbers right. They made my account overdraft. So overall $128.00 charged for going 24 miles. Very dishonest and shady people. I work hard for my money and They stole from me and was not truthful about the numbers. I spoke to the manager and they did not help me at all. They said the numbers added up....yeah, lies. I spoke to customer service and they said I can file a complaint but the manager from a local store would contact me...what good would that do? I already spoke to them! I wanted corporates number. I asked the ladies 'Who read the numbers on the truck' and they did not even respond back. They were trying to save their jobs. I will NEVER come here again and I am telling everyone else to go to Public storage. They will get there moneys worth and they seem like very honest people. F U-Haul!!!

Rating:

3.0

Actually getting access to the storage building was a pain. The lot had no path to the parking area and had quite a lot of debris in it. Otherwise, everything was easy and convenient.

Rating:

4.0

Security and storage was great! However, the mobile steps felt unsafe. There were moments where I could have tripped while carrying heavy items. It was stable, but the steps were really steep.

Rating:

5.0

Thank You!

Rating:

4.0

Almost everything about using U-Haul storage was positive, except for two items. 1. The post where we needed to check-in was often blocked by trailers forcing us to leave our trucks or cars and walk over to slide our card through the reader. Not an enormous deal, just an unnecessary pita. 2. The gate whereby the storage section should be secured after hours each night was missing.

Rating:

5.0

Front desk service was kind and efficient. No snags and putting stuff in storage was very easy.

Rating:

3.0

I was told when I reserved the unit over the phone that I would maybe have to walk up a couple of stairs, but nothing major to get to the upper level. When I arrived at my unit, it turned out to be an upper level unit only accessible by a set of rolling stairs, which is not what I was told and did not suit my needs. Thankfully, the staff were very helpful and were able to move me to a ground-floor unit on the same day. In addition, the day that I arrived to move in, all of the key cards were demagnetized, so none could be activated in my name, and I ended up having to leave to go to work without having moved in because I didn’t have keycard access and also did not have time. When I came back the next day, the issue was resolved, for which I was grateful. I also did not feel like I was well-informed about how to swipe into the facility, since it required swiping into two different control panels, which I never would have guessed on my own. The staff member who helped me was very kind though, which was nice. In sum, the move-in process ended up being far more difficult than I thought it would be, but everything worked out well.

Rating:

3.0

Don't like the pricing. I was offered one price then it gets changed when I get there. I did not like that at. Then the size I wanted was NOT available. This was my first experience and will probably be my last.

Rating:

5.0

Great service

Rating:

5.0

Great service. Thank you!

Rating:

5.0

I was very satisfied with the staff and i like tge unit i rented

Rating:

5.0

Britny is an excellent worker in Birmingham!

Rating:

5.0

Great service!! I got what I needed!!

Rating:

5.0

Very helpful staff

Rating:

5.0

We will use you again next year.

Rating:

5.0

The staff was always there to help if needed and always answer my questions if I had any

Rating:

4.0

The staff were always helpful (although often I had to wait in lines). Because the latch on the unit assigned to me was damaged, closing the door was difficult. I found the monthly reminder helpful.

Rating:

5.0

Very friendly, fast, and efficient.

Rating:

2.0

Everything was ok except the pricing. I got a different storage unit at a different facility, same size, more than half the price. Security is the same.

Rating:

3.0

N/A

Rating:

1.0

There is not enough staff to handle the number of customers. It was supposed to be climate controlled, but was blazing hot, so hot that condensation was dripping in the building. Need more ladders.

Rating:

1.0

Rudest people I’ve ever dealt with. Lady said to me - he will help you, I’m on to the next. Who is he? When did a customer become so unimportant?

Rating:

3.0

Overall all was goog . Frequent rent increases were not.

Rating:

1.0

Nobody there knows what they are doing or cares.

Rating:

5.0

Great

Rating:

1.0

First of all when I made reservations, I was not told that my storage was on the second floor with a swiveling dangerous stair case that was very dangerous. On top of that,it was extremely hot insid

Rating:

5.0

Very helpful staff and followed up regarding my need if I needed to extended my rental.

Rating:

5.0

Kyla, the rep who sold me the storage unit, was very helpful and friendly.

Rating:

5.0

Very Good

Rating:

2.0

Very disappointed with the reservation and misleading just to get rent me a storage for $49 but when I got there they said that will not work for you and I end up with $97 unit.

Rating:

4.0

Slow customer service. Observed only 1 person working but she was doing a darn good job.

Rating:

5.0

I would definitely recommend and would use again if needed the staff is very good always willing to help or work with you I couldn't ask for better people

Rating:

4.0

The storage facility with 24 hr access was very convenient for temporary storage at the end of cross country trailer rental. Staff needs more training. Reservation system was a problematic.

Rating:

3.0

Reservation for storage unit was lost. Attendant could not verify request and had difficulty setting up storage order. Month of storage at no additional cost was good. Trailer return process good.

Rating:

5.0

N/A

Rating:

5.0

Wonderful

Rating:

5.0