Customer Reviews for U-Haul Moving & Storage of North Attleboro

Rating:

5.0

very helpful and friendly

Rating:

5.0

Nothing

Rating:

3.0

Had trouble finding an employee when I was dropping off the trailer. He wasn't overly friendly and I would say he was mildly helpful.

Rating:

5.0

Key Fob would not fit in after hours drop off. Had to return key in person next day.

Rating:

5.0

Excellent customer service

Rating:

4.0

Made a reservation weeks in advance with the other Uhaul in Attleboro and upon arrival at location they had no truck available. This location luckily had one available for me.

Rating:

4.0

The team member that worked with me was very helpful and efficient

Rating:

5.0

Great place!!!

Rating:

5.0

Easy to set up rental online. Staff friendly and helpful

Rating:

1.0

Had pickup truck rental reservation at 7:30am. Showed up at 7:30am and the store was closed. Unable to get inside and unable to get access to the pickup truck keys. Tried checking out online and it says to go inside to get the key or ask an agent for the key inside. Unable to get inside. Called U-Haul corporate # and was told they're sending someone over in 15 mins to unlock the store and get access to the keys. There was 4 customers waiting outside and all of them tried to open the door to find it was locked. The store open hours are clearly displayed on the front 7am to 5pm for Saturday. Very unprofessional and disappointing to have u-haul store closed where both online and store front said it was supposed to be open at 7am.

Rating:

5.0

It was a little faster when I dropped it off but he was still rude to me and the people that can in after me

Rating:

5.0

The guys that checked me in and out were super nice and helpful

Rating:

2.0

Starting with vehicle itself, it was dirty inside. But the bigger issue was, I was told that there would be someone there that would hook up the trailer auto transport.

Rating:

3.0

The staff was not friendly. Seemed to be more of an inconvenience than anything else. The truck had trash in the front from the previous renter. I got charged an extra mile for use even though I went less than a quarter of a mile from time of pick up and the odometer changed.

Rating:

5.0

Great service, knowledgeable staff member, able to help change the equipment rented to something that suited my needs. Highly recommend!

Rating:

5.0

Not crazy about getting an email last minute saying trailer needed to be picked up at different location. Customer service was great changing reservation back to NA. Should not have to worry about getting equipment when moving is planned in advance.

Rating:

2.0

The truck I rented was dirty causing me to run back to the U-haul after unloading the storage unit I rented. Then to reload it back and storage to get the truck cleaned so I can reload and move my stuff from the storage unit. Very disappointing

Rating:

1.0

I showed up to drop off my rental trailer at 5pm and the whole location was shut down, even though on the doors and online it says they close at 7. I had to call the after hours number may times with no answer and even called the mail U-Haul number. The after hours person finally texted back that I could drop off the trailer and they would check it in in the morning

Rating:

5.0

The gentleman in the shop area was extremely helpful setting me up with the proper equipment to purchase to safely haul the trailer I rented.

Rating:

4.0

You kind of pulled a "fast one" on the gas. It was closer 3/4 full when I picked up the van. I drove 30 miles and added 2 gallons of gas. You still charged me for another 2 gallons. I don't have the time to track this down, but you definitely took advantage as you wrongly tacked on an extra $7.50 for gas.

Rating:

5.0

The movers we hired thru uhail, Steven and DJ were excellent!!! It's the best word I can think of to describe these gentlemen! We would hite them again in a minute.

Rating:

5.0

Derek Foster went out of his way to help me locate the proper wiring for my vehicle, so I could tow a trailer. I really appreciate Derek's hard work and commitment to providing stellar customer service. Without his expertise and help, I would have been in a terrible situation where I couldn't move my items back to NC with me. However, Derek made sure that I avoided such a disaster. It felt like we were on the same team and he was working hard for team success. I'm very appreciative to Derek and I commend him on the quality of his service to customers.

Rating:

5.0

Only one person working. He was great! Very efficient and so nice to everyone.

Rating:

5.0

Great Staff

Rating:

5.0

Thank you for all your help!

Rating:

2.0

The actual truck was outdated and damaged ( known) and the employee was dispondent during pickup.

Rating:

5.0

I rented the truck 10:00 AM August 31 with contract return time at 3:30 PM September 1st. At 11:00 AM I received a Text saying the truck was overdue and would be reported stolen. I called the location and told them I would be back at 3:00 pm. I was told I was inconveniencing a customer by not having the truck back in time. I returned the truck at 2:30pm and was advised by the CSR who rented me the vehicle (and did a great job btw) that they had no shortage of equipment in the 1st which was confirmed by a few vehicles still parked on the lot. When I was confronted with the threat I said to myself, gee I must have made a mistake about the return time and felt bad I had screwed up someone’s moving day. I rushed the remainder of our move to completion and rushed back from Boston to N Attleboro, adding considerable stress to an already hard day. In short , UHaul added to the aggravation of moving with an unwarranted threat to report the vehicle stolen.

Rating:

3.0

I reserved a 10ft truck for pickup at the North Smithfield RI, location (one way) for 8/31 at 9:30am. The sales rep stated “ I could return the truck on 9/1 “whenever I was done with it.” I received a call on 8/30 that my pickup location was 20 miles away in Attleboro at 10:30am. I questioned the change and was told North Smithfield was my “preferred” pickup location but, too bad there was no truck available there and did I want to keep the Attleboro pickup. Literally did not have a choice. So at 10:30 on the 31st I arrived at the Attleboro location only to be told there was no truck available. There were several trucks in the lot and I asked about taking one of them but I was told they were “reserved”. And the sales rep did not want to give me one and create a “cascade situation”. Where he would have to then tell every customer who came in after me that their truck wasn’t available. My lucky day to get screwed I guess?? So, after waiting 90 minutes I was then sent to a third U-Haul location where finally a truck was available. I then received a call on 9/1 at 1:00 from U-Haul telling me I was late dropping off the rental and someone was waiting for the truck. I rushed to get it back and there lo and behold there were multiple truck and not a single person waiting. So come to find out, if you reserve for round trip you will absolutely have a truck waiting for you at the location you book it at. If you book a one way if there is a truck available, great, if not you are just out of luck…the sales rep at the third location finally explained this ridiculous system. Overall just a horrible experience.

Rating:

5.0

The woman that helped me was very nice. The van was working well and very clean.

Rating:

5.0

The staff (particularly Derek) were friendly and very helpful. We would definitely rent from them again. Thank you!

Rating:

3.0

The person working never input that I had returned the trailer before closing, so I received multiple messages saying my rental was late. That it would be reported as stolen. The man that originally helped with the rental was very nice and patient.

Rating:

2.0

Check in took some time Truck was dirty Low tire alert on and no help from desk ‘its fine…’ The truck did pull thru with dashboard alert still on

Rating:

1.0

Dirty truck smelled bad

Rating:

4.0

Customer service very friendly

Rating:

5.0

Arranging my vehicle was quick and easy using the online portal. Great customer service, the representative was polite, easy to understand, very professional. I was able to pick in the vehicle very quickly. Drop off was very easy and quick also. My only issue was with the U-Haul app which kept on saying “it could not connect to the server” Otherwise everything was fine. Thank you

Rating:

5.0

I have been a customer for 4 yrs and they are very helpful and considerate

Rating:

5.0

Drop off equipment and no issues

Rating:

5.0

Excellent customer service, quick and efficient!

Rating:

4.0

I was charged $51 because I filled up the tank 1/8th of a tank less than when I got it. Unethical pricing policy. I am telling everyone I know about this as a warning.

Rating:

3.0

App pickup / drop off process was not straightforward. You need to give advances notice that alternate contact info is required and will be verified. That’s was frustrating to deal with live at the pickup lot.

Rating:

5.0

Terrific U-Haul center great customer service. I was treated with professionalism and respect. Definitely will use this location if I need them in the future.

Rating:

5.0

Excellent and easy to rent from

Rating:

5.0

Very polite personal

Rating:

5.0

Great people

Rating:

5.0

Honestly, I I would give U-Haul of North Attleboro all of the stars in the sky if that were an option here… from the day that I opened my unit to the day that I left, they went above and beyond for me every time. But what I was most impressed with was their billing department. Honestly, I was late with my payments pretty often and the fact that they never sent my stuff to auction says a lot about who they are as a company, in my opinion. They were always fair with me and they were always willing to work with me as long as I communicated. I never would’ve expected the kind of experience that I’ve had with them from a “big box” storage facility but truth is they’re awesome people. they say the tough times teach you who your friends are… well doing business with U-Haul North Attleboro feels more like having friends with storage units lol. Thank you, U-Haul ;and a Special things to Kim) ❤️🥹

Rating:

5.0

Great people

Rating:

5.0

Great staff. I have a U Haul in my town, but I will be coming back to North Attleboro the next time I need a truck.

Rating:

5.0

Nothing

Rating:

3.0

Where is customer parking? Attendant seemed annoyed by the end.

Rating:

4.0

N/A

Rating:

5.0

Very friendly staff members. Super helpful.

Rating:

2.0

I had the smallest possible storage unit and the monthly cost was much too high with $10.00 increases every 4 months. The rate became unreasonable. What was once the lowest competitive rate in the area now became the highest. I won't rent from uhaul again.

Rating:

2.0

At pickup, the was only one, new employee on site. After he finished with another customer, he returned to the empty office to help me. My return was never acknowledged, despite taking to the both employees on site. This resulted in a charge for an extra day. After two contacts, they corrected it, but did so incorrectly, and repeatedly; resulting in multiple charges and credits to my account

Rating:

4.0

Very satisfied overall.

Rating:

2.0

When the customer requests equipment at a location, it should be delivered to that location!!!

Rating:

5.0

The emploees we very helpful and friendly. Facility was always clean and comforyable temp.

Rating:

5.0

The new management is spectacular! He was super friendly, nice even though I was leaving he gave great customer service. A very welcome change from the old manager!!

Rating:

5.0

Looking forward to using the services often

Rating:

1.0

Disssatisfied disappointed with the whole place

Rating:

5.0

Store manager was nice and helpful in walking me through the rental process and gaining access to facility.

Rating:

5.0

The two gentlemen working on the day I moved in were very friendly and very helpful. Excellent job to both of them. Thank you so much .

Rating:

5.0

Thank you to all the staff who helped us through a really hard time. I cannot express how much I appreciate it. ⭐⭐⭐⭐⭐

Rating:

5.0

The young man that helped me set up my unit -I think Anthony-not sure... but he was AWESOME ! Personality, customer service, friendly and informative.. he was great

Rating:

5.0

Moving sucks, but uhaul can help.

Rating:

4.0

Great customer service.Always polite and courteous and willing to help.

Rating:

3.0

I have a problem I turn the truck with the same amount of gasoline and the company charge for 5 gallon. I have picture that show went I pick up the truck and went I brought it back. That doesn’t make no sense. I will be waiting for a answer. Thanks.

Rating:

5.0

Great service

Rating:

5.0

Thank you!

Rating:

4.0

Didn't realize, I only had access to storage, until 7:00 pm! Still not done, packing! Okay after speaking with ?, thinking now I got access until 10:00 pm, get there 10:10, no access!! Other than this HICCUP!!! Didn't get his name, but thanks! GREAT CUSTOMER SERVICE?! I also work in the field,!! I would definitely do business with them again, and will refer friends and family!! Thank you! Stay Safe and Healthy!!

Rating:

5.0

man on duty great person

Rating:

4.0

In the end, after being a customer for 10 plus years, the storage fee was just to expensive to keep storing with U-haul!

Rating:

4.0

The person in charge was very helpful.

Rating:

5.0

I mentioned showed the gentlemen that inspected my storage unit (# 126) upon emptying my storage unit that 2 nail are coming through the ceiling and that someone could cut themselves on those. Thankfully I did not. I do hope that you check on this and repair it so that no one gets hurt and that your company does not expose itself to any liability. Thank you and stay safe. Greg.

Rating:

5.0

The guys where great with setting up the storage unit. When we needed to rent trucks for our move the guys went out of there way to help us when we had to change our moving dates 3 times.

Rating:

5.0

The unit and building in general were clean and well lit. The employees were extremely professional AND friendly. Helped me, by friendly reminders for payment. I definitely will use and recommend U-haul to all. THANK YOU so very much !!!

Rating:

5.0

The employees had great information regarding expected charges and answers for any questions we had. Antonio and steven have been the best uhaul employee i have met

Rating:

5.0

Extremely helpful and efficient!!! Went out of their way to accommodate my inexperience with the truck. 10 out of 10 for all their help

Rating:

5.0

I had great service and they were very attentive. Steve helped in every way he could and I was truly grateful.

Rating:

5.0

Very helpful staff with Uboxes

Rating:

5.0

Everyone is so helpful. Steven and Alec are the best

Rating:

5.0

very nice people

Rating:

3.0

Very helpful , Steven was very kind and helpful he’s a sweetheart , moving was very smooth I was able to have a storage space close to the door I didn’t have to carry my stuff to far . Thank you !

Rating:

5.0

Fast, friendly service, if your having trouble with paying just contact them and they will work with you. They don't want to auction off your stuff just as much as you don't want it auctioned.

Rating:

5.0

Very good experience

Rating:

5.0

Jeff went above and beyond to help me. He has an excellent customer service, not just to me alone but to all the customers in the store. Very clean, nice, and friendly environment. Thank you Jeff!