Customer Reviews for U-Haul Moving & Storage of North Hills

Rating:

5.0

Both pickup and drop-off were very quick and easy. The attendants were efficient in looking up reservations, hooking up trailers, unhooking them, and providing excellent customer service.

Rating:

5.0

Skylar was great

Rating:

5.0

Amazing customer service. Everyone is very helpful

Rating:

2.0

under staffed long to checkout mishandeled paper work when returned and got a call the day after the return syaying my rental was overdue

Rating:

5.0

It's a good service and the workers are very friendly. I'm grateful to this company and recommend it to anyone who wants their service.

Rating:

5.0

Super amiable

Rating:

5.0

Nothing more to say! Thank you U-haul guys! 🤠

Rating:

3.0

Long wait because clearly under staffed location. Vehicle was not clean prior to use.

Rating:

4.0

Not much but maybe clean up the surrounding area

Rating:

5.0

Excellent customer service.

Rating:

5.0

The equipment was good except for one light not working but am happy w customer service

Rating:

1.0

The entrance to the lot was blocked with incoming rentals. I rented the van and started the vehicle to warm it up. I then went to move my vehicle and park it. When I returned to the rental I found the vehicle locked. The office did not have a spare key and the employee said I had to pay to open it through your app. I said this is not my fault he explained technically after I take delivery it is. I said technically if you kept your lot organized I would not have needed to go back to my vehicle to park it. I asked him to give me a different vehicle as we have no idea how long it would take to get it unlocked. He said he was not able to do that. I had to drive home to let the people helping me move they had to wait. I have no idea how the vehicle door got locked. I did not even sit in the vehicle. I reached in and started it. I do not feel this was handled properly. I should not have had to pay to unlock the vehicle. I'm writing this and I'm not even sure how much i was charged as I have not checked the invoice yet. I will do that now. John Portaro 805-304-3042

Rating:

1.0

Staff was rude and very unprofessional equipment was so dirty

Rating:

5.0

Everyone at location was extremely helpful. Great staff.

Rating:

3.0

I was charged for damages that were already on the truck when I picked it up. Very dissatisfied and disappointed, I was a loyal customer but will start looking for a different provider as U-Haul was unethical!

Rating:

5.0

Person who helped me was fantastic.

Rating:

5.0

Honestly everything was perfect the guy Moses was excellent helping me out getting ready for my trip.

Rating:

1.0

They charge me extra gas 24.00 More

Rating:

1.0

The safety of your customers aren't being considered. The poor employee that was there was over worked he was alone and the line was super long it took forever , dirty facility, filthy truck. The worst by far

Rating:

5.0

Skylar was above and beyond! Very professional and great at what he does!

Rating:

5.0

Get rid of the roll up gates on the trailers. The opening doors work better and are easier to open when trailers are loaded

Rating:

3.0

There were several appointments that seemed to have been made at 9:30 so the equipment was not actually received until half an hour of waiting. Additionally the last minute change of a reservation that required a 30 minute rather than 5 minute drive was not appreciated. I understand the unpredictability of loaning equipment but a reservation guarantee should be less inconvenient.

Rating:

4.0

The business was conducted quite professionally and effortlessly.

Rating:

5.0

You guys were great! Kind, helpful and perfect location too.

Rating:

1.0

Over priced! Save your money and look elsewhere.

Rating:

5.0

automatic transmission power window

Rating:

5.0

Very helpful! Helped me out when I was in a pinch needing a trailer asap!

Rating:

5.0

Excellent customer service from the manager of the location and the team. I would highly recommend this location.

Rating:

4.0

Please inspect the cargo van for strong smells. The one that I rented smelled strongly of something (possible cigarette smoke) that we had to drive from North Hills, CA to North Hollywood, CA with both windows down the entire drive.

Rating:

5.0

Great experience all around. Thank you.

Rating:

5.0

Very friendly and efficient staff. Service was quick to pick up and even quicker at drop off.

Rating:

5.0

Everything went nice and smooth

Rating:

5.0

Buen servicio todo muy bien

Rating:

5.0

Always is simple and convenient for fast work

Rating:

5.0

Great service

Rating:

3.0

U-Haul was dirty, windows can’t see due to first, crumbs inside and no gas. Also I was not told this was a virtual pick up due to the time. I had to call and find out at 6am. Follow the steps and the lock did not open. Never again.

Rating:

5.0

I rented a dolly for freezing but when I arrived for pick up the truck they didn't have any dolly when I spoke to them the night before to confirm that they had one this is always a problem over and over

Rating:

4.0

My reservation was moved appropriately 10 miles farther away and my wife was livid about it it took me 45 minutes to get to the appointment place to start loading the truck. The people at the rental place were very nice and accommodating.

Rating:

1.0

I rented a truck from a different location I booked it in advance , they called me the day before told me they gonna transfer my reservation to a farther location , went to the other location the day of my reservation I didn’t get a truck until 11 am when my reservation was at 10:30 , the person before me was late returning his truck , how do u guys rent out trucks when they’re not available , very unprofessional

Rating:

5.0

The staff was all around great. Dealing with a stressful situation and they were very understanding and professional. Outstanding Customer Service by all employees in several days of dealing with this situation.

Rating:

5.0

I have nothing bad to say. The only reason I ended my storage rental is that I moved into my home and storing my items was no longer necessary.

Rating:

5.0

Sigan igual que todo lo hacen muy bien Dios les bendiga

Rating:

5.0

Rafael was great, the installation process went very smooth and was faster than I expected. The hitch and wiring are holding up great. Thank you!!

Rating:

5.0

With your location, I haven't any problem. U-Haul have a problem with app it doesn't work correctly. I left five hour forget the car in the night. It doesn't work. I change to phone the app. Is not see my location.

Rating:

5.0

Always a great experience! Employees are always helpful!

Rating:

5.0

God bless you

Rating:

5.0

Excellent service

Rating:

5.0

i ❤️ uhaul

Rating:

3.0

I was given a truck. I had left low air in the tires. They gave me a new truck which had the same problem eith tirrs plus the seat couldn't be moved. I had to go get help again.

Rating:

1.0

The U-Haul rep was not going to hook up the chain restraints but only secure the car with the front wheel straps. Also he was unaware of the gear setting. We protested such a hookup and finally he secured the car with the dolly chains. After driving a few hundred miles we found both front wheel straps off the wheels. Had we not protested we would have been looking at a total loss of our car and possibly a wrongful death lawsuit.

Rating:

4.0

I have a really bad experience with my pick up. I had a reservation at 14601 Sherman Way at 2.30pm. I went there and they told me they didn’t have the truck I reserved because someone took it and haven't returned it yet so they sent me to another location. I went to another location and again they said they didn’t have one available and they had to sent me to another location. I had to drive to another location and this time they had a truck available for me. So it took an hour to get the truck after my reservation was rescheduled 2 times, i had to drive to another vicinity to get the truck and i have to pay more because the pickup was further than I expected.

Rating:

3.0

The van given to me smelled like a sewer. I was given another and didn't realize until heading west that evening that the sun visor was missing. (It was on the floor between the seats and there was a screw in the door side pocket

Rating:

5.0

Had a trailer hitch installed from the on line order to the on site work it all went perfect.

Rating:

5.0

I’m glad they offered me a refund when I didn’t move in.

Rating:

1.0

I had to let go of it because they broke in my storage they never notify me about it until I went, and I saw my door was broken I let them know they didn’t do anything about it the manager was going to call me never did n never fix my door every time I went I had to hit it go get it open !!!

Rating:

5.0

Gen Mgr Moises and Rafael at the North Hills Sepulveda went above and beyond to help my family out!!! Especially during this heat wave, they managed to cool down the place w their customer service, we really needed that too! Big thanks! Kyle and Luke at the Corona 6th St location also displayed awesome and swift customer svc while hooking up our truck. Smiles all the way 😁!!! Incredible job all around....kudos to U-Haul, I've been a customer over 25 years. U guys have come a long way!!!!! 🤙🤙🤙

Rating:

5.0

Great experience. Thanks “U” all lol!

Rating:

5.0

Since I was emergent and in a hurry, I would have wished for 6am-10pm, everything was fine though. Thank you again.

Rating:

1.0

All of our got rob no cameras and nobody knows who stole our a full storage soo sad no secure in u u haul 💔 😔 😢 😞 😕 😪

Rating:

5.0

The two men that were working yesterday around 6pm on March 29, 2024, when I checked in did an excellent job helping me get acclimated to the storage unit. I didn't get their names but there were two Hispanic men one with face jewelry and beard and a shorter heavier set mustached man. The heavier set man moustached man walked me personally through the facility although he said that he was new spoke to me as a true professional, recognizing my Military Veteran Service as a US Air Force Desert Storm Veteran. He gave me the perfect experience in settling into my new storage unit. Because of him I will make recommendations if anyone (including Veterans) I know needs to obtain any services including storage to seek Services at your facility. Thank you, Ed Clemena

Rating:

5.0

Thank you Moses!

Rating:

5.0

Staff that assisted with returning our trailer were excellent. Now I feel better about backing up a trailer!

Rating:

5.0

There was one isse/problem, there are (2) card readers on the outside of the building where my storage unit was located. 1 Reader is for checkin/checkou and the 2nd reader for opening the sliding glass doors to enter the building. Not sure why there needs to be 2 readers for this task,but the problem was the 1st reader was partially broken/damaged and you couldnt read the screen AT ALL so you didn't know what it did, or didn't say, which is just frustrating. Instead of having something broken/damaged, simpify it so it's just lights vs a display or something. more sophisticated. I understand the area and possibly some people in the area/passer by, or unkind custotmers can cause such damage. thank you for everything, it was very much appreciated and should the need arise again, we will use the location and/or other uhaul services again!

Rating:

1.0

I paid $127.90 for my monthly storage on the 27th of October and I moved out of my storage unit on the 3rd of November, that’s only seven days. Why am I not getting a parcel refund at the least? I’m a senior citizen on a fixed income and homeless, and I feel like I’ve been taken advantage of.

Rating:

2.0

I would've given an excellent score, but felt that after storing my belongings there for 15 months, never missing an automatic payment, my price was raised after 12 months. The owner/ and or GM never returned any phone calls, or several emails I left for him regarding this increase.

Rating:

5.0

Great overall experience and very friendly and helpful staff. A special thanks goes to Moises - he was tremendously helpful during my move! Thank you!

Rating:

3.0

A prorated program should be in place paying for whole month. Left days on books

Rating:

5.0

Everything was great

Rating:

4.0

Parking was minimal, but OK. No need to park on the street. Staff was very willing to accommodate parking spaces when needed.

Rating:

3.0

Generally clean facility. Comes with rat poison box. There were however still particles of black stuff that fell all over my stuff. There were a couple time the staff helped me just as they were closing and that was really great of them I was under so much stress and pressure that day and needed to place a few things in my storage locker. I had gotten there 5-10 minutes after they were supposed to close and I caught them on time and they let me in and waited the short time I promised. So helpful. Each time I needed help I always got it. So blessed.

Rating:

5.0

It was a pleasure.

Rating:

5.0

I have excellent experience dealing with U-Haul storage on Sepulveda Blvd, North Hills.

Rating:

5.0

Daniel and Sarah (I think) were professional and great to work with. The facility looked clean and organized

Rating:

4.0

Very helpful and friendly staff

Rating:

1.0

Your questions are targeted to answers you seek but do not describe how from when s reservation was booked the person Derick stated he was able too ok book the truck rental and the storage unit at the same location Which was what I stated I needed However Upon arrival not only were they booked At separate locations But I had been told by vehicle could park safely on the lot while I was moving The lot manager said not if those bookers don’t know what’s up There is no parking on the lot only street parking And That was limited and a walk-in back Plus must move vehicle or risk towing Then drive to storage facility fifteen minutes away and the lockers were small and the narrow corridor was an upper unit It will be difficult to load especially after moving items all night Now I will need labor to assist me $$$ and don’t know if they towed my car at the other site It’s a nightmare Now add no income homeless to the mix And saving items from landlords threatening to thrown them away And i I re as l realize now the high rental cost these days and how Storage facilities jack up the price beyond high demand And will continue to do so in rents So my things may not be mine for long. And mostly worthless to anyone else When I go to the unit I may need bigger storage and it’s not available A National corporation and this is how you run it And public storage is much worse! Why?

Rating:

5.0

The staff was helpful and friendly. We also got a great rate compared to other places.

Rating:

5.0

Everything was good.

Rating:

5.0

I like because I can go in n out with no problem

Rating:

5.0

It was great. Never had any problems.

Rating:

2.0

most awful experience, i felt lost, staff wasnt really helpful, the manager tries to be rude in sarcastic way trying timo play it as if his nice

Rating:

5.0

Excellent customer service. Awesome.

Rating:

2.0

I ordered a 10x10, it kept showing up online as a 5x5x8. Once I arrived in California, only half of my stuff could fit. I had to drive 17 miles to my cousin's to store the rest. Your staff was no help at all and the girl up front acted like I was inconveniencing her. It wasn't until the next day when I returned my truck, that Stephanie was the only one extremely professional, knowledgeable and compassionate.

Rating:

5.0

I lost my key. Your company could be more friendly with breaking a lock. I asked my key for the storage

Rating:

3.0

The facility was clean but I didn't Notice that there was a Very Large Rodent Trap inside the Unit upon first Viewing it because the Employee was covering the space where it was sitting. I was very Surprised when I started Unloading my Items. I wanted to go and cancel the move- In but I really needed to store my things. We'll see how the first month goes fingers crossed 🤞.

Rating:

5.0

Best customer service from a storage . Very convenient and convenient hours . Everything was set up fAst and professionally

Rating:

5.0

Benjamin was great..he deserves 5 Star ⭐⭐⭐⭐⭐ Very attentive and helpful.

Rating:

4.0

Do to Covid- 19, the manager was very helpful, and accommodating me on getting the storage door open, and I was able to get my personal items out.

Rating:

5.0

I have recommended two friends the storage facility and they since then gain storage service form this facility.

Rating:

5.0

Manager was very helpful and quick. He was doing 3 things at once and ALL VERY WELL. He still had time to be patient and friendly and helpful to me.

Rating:

5.0

This is the best storage facility I've ever rented. The staff are very friendly and helpful. Joseh, jose and Ben jamin are the backbone of this company. Keep up the good work guys you are awesome.

Rating:

5.0

Un personal altamente calificado,Cortez,flexible y atentos a tus necesidades pero sobre todo buscan la forma de que el cliente quede satisfecho buscando una salida para el benéfico del cliente. Muchas gracias

Rating:

5.0

This location and it’s staff (manager Ben especially) is outstanding and I will rent from this location whenever possible! Great job

Rating:

5.0

None

Rating:

5.0

Me gusto gracias

Rating:

5.0

Fast and Easy process.

Rating:

5.0

Manager was great!

Rating:

3.0

Storage worked well and was handy for what I needed. The night I arrived the staff were not particularly helpful.

Rating:

5.0

Staff really professional.

Rating:

5.0

BY FAR THIS WAS THE MOST CONVENIENT AND EASY TO ACCESS STORAGE I HAVE EVER RENTED. I HAVE ALREADY RECOMMENDED IT TO FRIENDS.

Rating:

5.0

The storage unit looked well kept. I only cancelled because I needed a bigger unit

Rating:

5.0

I actually moved out on 7-24-2020 before the next monthly billing cycle and left the door open. I used your rental truck to remove my property. See contract in your system. I only used the truck for a few hours. Thank you for your clean an efficient facility and helpful staff.

Rating:

5.0

All staff was friendly and helpful. Hallway was always accessible and clean with access to carts.

Rating:

5.0

Ben was so helpful thank you so much ..

Rating:

5.0

Thank u

Rating:

5.0

The storage is convenient and the price was low. Great customer service unlike the horrible service I had for the truck renting.

Rating:

5.0

Juan, the manager at the time, was very helpful, always honest and available. I was very disappointed to hear that there was no prorate for the storage unit that was due the 14th of the month.

Rating:

5.0

Worked out perfectly!

Rating:

5.0

Thank you all!!!

Rating:

5.0

Very satisfied

Rating:

5.0

Thank you so much for ur help every body u are the best

Rating:

5.0

Great customer service!

Rating:

5.0

The employees were always friendly and helpful. Thank you!

Rating:

5.0

No complain I always get good results