Customer Reviews for U-Haul Moving & Storage of North Lansing

Rating:

5.0

The staff was great jesse quintero general manager was very friendly professional informing an walked me thru everything very quickly an very welcoming highly satisfied

Rating:

5.0

Jessie was a great help and took great care of me

Rating:

5.0

The guys that work there are very helpful and nice.

Rating:

5.0

The staff was fantastic, deserves a raise for sure. Moves are stressful. The staff was very competent and knowledgeable. And they were super busy. Very efficient.

Rating:

2.0

The storage Facility was fine but there has been so much confusion on the fact we did not receive the free month promotion after renting a one-way truck. They keep saying they will refund a month of the storage unit and it never happens. We have asked about it on 3 separate occasions. We are trying once again to get refunded for one of the months we were charged. There is also never enough assistance in the office, it is usually one person and you have to wait a while to receive help. The staff is helpful but it takes awhile to receive assistance.

Rating:

5.0

Very nice employees. Very helpful. Easy access to unit anytime I needed it. Appreciate all the help. Thnx. Employees Jesse and Greg were always very helpful with anything I needed. Every business could benefit from employees like that.

Rating:

5.0

Perfect for our situation

Rating:

1.0

My storage unit was broken into $3,000 of wheels and tires got stolen out of it and no one wanted to do anything about it no one wanted to answer questions then I stopped my storage unit and that was November of 23 and all of a sudden I understand that I have the storage unit until 7:00 or 24 one person told me to come and get my belongings next person I could not get a hold of anybody called corporate kept on calling the U-Haul on North Street no return phone calls..... and I was getting the runaround and I called corporate and corporate would call U-Haul on North Street and said that they return my call No Such return. If you go back on the records you can see that I use U-Haul for several things I rent numerous times car dollies car trailers trailers and Storage and I am not happy at all and I would like someone to contact me. Thank you! Greg Laudenslager 941 800 6037 greglslager@gmail.com

Rating:

3.0

While moving out of my unit I noticed that all of my stuff has gotten wet and was growing some sort of fungus or mold from the wet/dry. The driveway in front of my unit flooded regularly and made it hard to access the unit due to very muddy conditions, including move out day.

Rating:

2.0

Storage unit flooded, property was water damage with mold and rust. Went to close my account with UhAul and was still charged.

Rating:

5.0

The HUMANS at the storage in North Lansing are BEAUTIFUL. My mother passed away in the winter. The first men in November were very VERY helpful. I came back to remove my belongings from my unit in May. They helped me navigate my life some more with love and grace. Thank you

Rating:

5.0

Drive in front of my unit was water and mud which was splashing up on door and my lock. Lock was getting very hard to open due to water and dirt inside it . At some point I’m going to need something from inside my unit and I’m gonna have to have them drill out the lock turning a 5 min stop into an unexpected half hour or more

Rating:

5.0

Cody and his crew were outstanding! Will definitely do business with Uhaul again! thanks

Rating:

4.0

Thank You for keeping my belongings stored for me.

Rating:

5.0

good luck!

Rating:

5.0

Thank you for your kindness and helpfulness 👍

Rating:

5.0

Jesse is awesome thanks for your help

Rating:

1.0

Unit had mold develop. We had to throw away half of what we had in there due to water damage and mold. The workers were no help at all.

Rating:

5.0

Unit ceiling had water inside after raining

Rating:

5.0

Great service

Rating:

1.0

The unit was dirty had to wait for it to be cleaned. Door did not close correctly. Employees at store were not helpful at all, was told I'd have to pay movers to move items after I was leased a storage unit that is not properly working

Rating:

4.0

In winter drive to storage unit was not plowed. No lights if come after dark

Rating:

1.0

I’ve been in a long time U-Haul buyer I am using renting trucks from you guys I drove a truck from Florida and piggyback from Tampa to Clearwater Michigan had a little difficulty what’s the tires it was a brand new truck they took me from Tampa to Georgia two days cause the tires One tire had a bad bleed and your balance is off balance .I call made A guy come out and change it he said your front end is off alignment I it from Middle of Georgia to Clearwater Michigan and one day and I had to go to Dewitt Michigan because your U-Haul place was on 27th in Lansing. You guys said you were going to reimburse me when I did that and August but I never got reimbursed for the trouble on sorrow but Use U-Haul.I asked the store person if I could deliver trucks to state to state she told me to go to grand Rapids I would love to do that I love driving my number is 239-293-5870

Rating:

2.0

I tented a storage unit and truck bcuz I had 24 hours to get my belongings from my current residence. I paid for the storage specifically ask the gentleman before I left if the storage would be unlocked before I got back because U-Haul lock was on it and he said yes he would take care of that. This was 2 hours before they close I come back with a whole entire load out of my house and the lock was still on it oh, they were already closed oh, so I couldn't drop my belongings off to go back and get the rest of my things. The next morning I waited over 3 hours just to find out that this door is rented was already rented and it took me another two hours to find a new storage. Why I got a new storage I do not know because I lost all my belongings because I didn't get them out of my current residence in enough time. So out of my entire house all I got was the things from the shed. And I also only got a refund for the storage unit. Considering I had to pay for the moving truck but yet didn't get to use it because I had nowhere to put my things. He don't have to worry about that now cuz they're all gone, thanks again U-Haul

Rating:

5.0

My only complaint is that the door on my unit tended to get stuck. But any time I couldn't open it myself the staff were more than willing to help me out. So overall it wasn't a detriment, just a slight annoyance.

Rating:

1.0

Many phone calls promised from many people and I get nothing except more failed promises. I tried branch employees....national call center...and going through your Facebook page....I get no solutions just empty promises and ME having to constantly call cause no one apparently is interested in service.

Rating:

4.0

The staff were great. The storage unit was filthy; glad I had a large broom and time. I also am concerned that I have to sit on the ground to see my lock combination and when it snows both I will be cold and the lock will be covered in snow.

Rating:

2.0

When we would go to our unit there would always be an extra lock on our storage unit. There was NEVER ANY REASON FOR IT. We paid for 24 hour access, never did we pay late and the general manager would put the extra lock on our unit so we couldn't get into when we wanted. We would ask the young man that was working and he had no idea why the extra lock. Also when we took our storage elsewhere there was mold all over all my stuff and the floor was wet. Destroyed alot of my antique furniture Destroyed. I will never recommend this place for storage units.

Rating:

5.0

Very helpful when needing to close the storage door, are to open it. Also the day of getting my storage empty I was also helped.

Rating:

5.0

The staff was very professional and accommodating. It was a smooth transaction from start to finish.

Rating:

4.0

Very nice staff. Easy drive up to the door.

Rating:

5.0

The new Manager at this location appears to be doing a great job, improvements are being made to the facility and the staff is very helpful and friendly. Thank you. Alan Osborne

Rating:

5.0

Jordan, the manager and her staff were efficient, friendly and very helpful. I highly recommend this place

Rating:

5.0

Staff is helpful. All went well.

Rating:

5.0

It was very busy and there seemed to be some unexpected turnover in Management and staffing. New Manager was good and seemed to be passionate about her job. Two workers were very friendly/helpful.

Rating:

5.0

The manager was very nice and friendly and seemed to to try to help me with my storage . Thank you Ms Jordon for understanding me and trying to help me . The best storage in town and worth the $$$$

Rating:

3.0

lack of staffing in facility, which led to lack of security and slow/no customer service, especially via phone Employees were friendly

Rating:

2.0

Calling Uhaul for access for Ubox 24 hours in advance did not actually put me on a schedule for local forklifters, staff was frustrated. Male staff unprofessional. One swore at me on Dec. 15.

Rating:

4.0

Alex provided great customer service, he is courtious , helpful and well informed. Our truck was clean as was our storage unit. would recommend them to other people.

Rating:

5.0

Alex went out of his way to help when our cargo van's electrical didn't work when towing Uboxes. Ended up renting a truck on a very busy college move in weekend. Very helpful staff!

Rating:

2.0

UHaul should invest more resources into the UBox program. We experienced different levels of customer service, including local offices routing us back to regional offices with questions. Not effective

Rating:

1.0

This branch has been stealing money from my credit card; they have made 5 random transactions on my credit card totaling almost $200 and only 3 of them have been refunded. They refuse to call me back.