Customer Reviews for U-Haul Moving & Storage of Northeast Columbus

Rating:

2.0

Hire and/or train customer friendly agents and managers that express empathy, that are not abrupt, that do not cut customers off when speaking, that actually take time to listen to the questions and concerns, that don't hang up on customers when calling back for clarity or support, and the genuinely appreciate their employment and customers! Provide better training on manual contracts and returns.

Rating:

5.0

I mentioned this to the great folks at the office, but the driver's side mirror was loose and would point down after a few hundred feet of driving! Very dangerous, especially in a town riddled with highways. Also, not a noticeable problem when looking over the truck in the lot - the wind and vibration of driving is what messes with the mirror's alignment. They said that before the next person rents it, they would have a mechanic look at it. Great service from the people, just a flaw with the machine.

Rating:

5.0

First time renting a U-Haul. Could not have been more impressed with the store, or the manager (Demetrious) that helped us.

Rating:

2.0

Personnel working were not helpful in unloading and returning rented equipment. I was briefly told where to park the truck and towing dolly, and that was the only information that I received. Additionally, the requirements to return equipment on the app (e.g. taking a picture of where the truck is parked for the next family) did not make sense with the instructions by personnel. I left the truck by the front of the entrance (I'm assuming to be disinfected or cleaned), not an actual parking spot where the next customer would be picking up the equipment. Again, the location was likely busier than usual during this month, however, there should be enough people employed to provide actual assistance and ensuring that equipment is being returned correctly

Rating:

5.0

My name is Robert Carpenter, I was driving the U-Haul for Lindon Fresh Market, we rent every week from you, when I return the U-Haul, the young black man behind the desk I told him that the gas gauge was broke, I put $16 in and I had to receipt, he got smart with me told me to get out the store follow right behind me telling me that he’s not a boy and yelling it as I was walking out the door with him walking behind me the whole time I felt threatened. I am 68 years old and I didn’t do anything to deserve that treatment. If you want to contact me which I think you want. My phone number is 2202463597.

Rating:

5.0

The trailer was well maintained and in perfect working order.

Rating:

1.0

The first delivery company I hired through uhaul was completely MiA which screwed up my whole move. I flew in just to load up the box. Then I had to pay extra for another delivery company to get it the same day I had scheduled 3 weeks prior. The 2nd company was very late and unprofessional. She wasn’t even able to back the trailer into my driveway. Originally I was under the impression it would be dropped off one day and picked up the next as that’s what uhaul customer service told me. She told me i had an hour to load it up and I’m a 5’2 100 pound female with a bad back. I probably spent a total of 5 hours on the phone with uhaul customer service trying to figure things out. Then as soon as I get the delivery scheduled , they put the wrong address so I had to call again. Horrible experience. Only positive is the customer service I talked to was nice.

Rating:

5.0

Staff was friendly, courteous and knowledgable. Communication from U-Haul was great. I would definately use U-Hual and this location again.

Rating:

2.0

5 star employees 0 star equipment The truck I received had severe damage on the driver's side mirror. The bottom portion was shattered and the fixture would not stay in place as soon as I got on the highway so I couldn't see anything out of it whatsoever. I had to pull over and use half a roll of packing tape to keep it from moving. When I arrived the staff couldn't find the keys to the truck I had reserved anywhere on site, I wasn't on the road until almost 2 hours after my reservation which complicated my move immensely. That said, I want to commend the staff for going to the lengths that they did to track down the keys. The situation wasn't their fault and they went to great lengths to get them. They were very friendly and did a great job dealing with a situation that was out of their control. The customer service rep that I spoke with on the phone for scheduling was fantastic as well.

Rating:

3.0

The storage unit was pretty dirty. It hadn’t been swept out. Lots of dirt on the floor. Also what appeared to be some socks and other remnants of previous tenant.

Rating:

5.0

Nothing at all.

Rating:

5.0

Frank, an employee, and the location manager went out of their way to help us! We are so grateful.

Rating:

4.0

Pickup was quick and easy. No problem

Rating:

2.0

I booked a 15’ truck several days in advance. When I arrived on my pick up day/time, I was informed that there were no 15’ trucks available. I was further told the reason was that those trucks were given to walk-in customers that happened to show up before my contractually agreed, pre-scheduled, allotted time. How is that acceptable? That is no way to treat a long-time, repeat customer as myself. Totally disrespectful and disgraceful.

Rating:

3.0

Allow us to use the 10 foot truck for one way hauls. The 15 foot was larger than we needed and it was a gas hog.

Rating:

5.0

Helpful and efficient staff made the rental very seamless

Rating:

5.0

Great customer service was very helpful. It was really appreciated.

Rating:

1.0

The in-store customer service rep was rude and inattentive. As I approached the counter she was texting or engages on social media on two different phones and had audio ear buds in. As I stood there, awkwardly waiting for her to look up, she finally acknowledged me by asking, “Whatchu need?” As you might imagine it all went downhill from there. Fortunately, another customer service rep intervened and assisted me with getting checked out and connecting the trailer I rented.

Rating:

1.0

staff is not trained on equipment. horrifying experience. could not exit auto after putting on hauler. was instructed to exit auto through sunroof. when dropping of auto hauler, excellent staff informed me that chains were not installed to vehicle and hauler. tire strap came disconnected from auto. very dangerous, was very fortunate an accident didn't occur. staff said additional charge of $25. to assist customer. when i insisted it be put on my charge card, they informed me they wouldn't charge me for assisting me but mention it the next time i rented equipment so they could put it on my charge card. TRAIN YOUR STAFF

Rating:

5.0

Thank you for allowing me to be a part of the U-Haul community. Your facility was convenient for me, access was great, and being able to utilize an indoor space was awesome when needing to reorganize during inclement weather, didn't have to worry about my things being damaged. Reasonable rates compared to another facility I was using, and had the same size unit, indoor, but paying about $32 more. I was just pleased knowing my things were protected and available to me. Blessings!

Rating:

5.0

Uhaul is the best there is

Rating:

2.0

This location seems to have a very large customer base, perhaps have a 3rd person waiting on customers. To make office operations run a little smoother.

Rating:

5.0

Everyone was very helpful. I thank you all for the 1yr. & 3 months thank you all blessings.

Rating:

5.0

Employee was very friendly and customer service was outstanding

Rating:

5.0

5th Ave was excellent in every way.

Rating:

3.0

When I returned the trailer, NO ONE helped me. I had to unhook the trailer, and move it into the position myself. No tech aided me. I thought that was bad as a customer. My expectation was that they would hook it up & unhook it for me. I could of did something wrong or got hurt, then what!!!????

Rating:

5.0

Great fast good service very kind knowledgeable

Rating:

5.0

Everyone was very helpful they went above and beyond to make sure I was satisfied.

Rating:

2.0

Get better customer service. The woman was really rude. They didn’t have the equipment that I reserved. I would never recommend anybody to this location.

Rating:

4.0

Don’t charge them when their gas tank matches what they left with. Super frustrating.

Rating:

5.0

Both U-Haul reps I had at pickup and drop off were well trained and nice. The weather made me miserable and they made the experience great. Thank you for hiring the best.

Rating:

5.0

Demetrius was very helpful!!

Rating:

3.0

Price was costly, employees took their sweet time and then acted like I was a problem because they were closing. Just honestly probably will try budget next time

Rating:

2.0

love everyone at uhaul

Rating:

4.0

People were very nice and helpful. Seemless process. E will use them again

Rating:

5.0

My service was top notch. I really was surprised. Professional, polite and neat very knowledgeable of services and options. Even when I returned the truck it was so smooth. Good to know there is still good workers around. People who care about the customer. Will be back

Rating:

3.0

Had previous problem with security(theft) and outer exterior/interior door rusting away( panels & hinges). Assistant manager Noel, and Regina, Zahir make it easier staying at this location. They are very professional, knowledgeable, and courteous to the general public. Keep up the great work team. Mr. Derek M. Rogers

Rating:

1.0

Dimitrius stole my wallet from this location! We rented a U-Haul from this location on Saturday morning! We made our trip and then came back. We were the first people to drop our U-Haul off after hours around 7:30. I followed the prompts, locked the doors, and dropped the keys off in the drop box. I returned home and realized that I left my wallet in the U-Haul. I went back at 10:11 pm to check if my wallet was in the U-Haul. It was! the doors were locked so I wasn’t able to retrieve it. I took a picture (time stamped at 10:11pm) of my wallet in the U-Haul. I went back on Sunday morning at 9am when this location opened, and the U-Haul that I had returned was the only one that had been checked in by the worker. Surprise, my wallet was gone. We called the police and filed a police report. Report # 250163093 They showed up and the general manager also showed up. They reviewed the cameras and confirmed that no one had entered the U-Haul between the time that we dropped it off at 7:30pm and the following morning when dimitrius moved the U-Haul at 9am. I have a picture of my wallet in the U-Haul and Dimitrius was the only person to enter the U-Haul. He stole my wallet. I would like a full refund on my visit.

Rating:

1.0

I reserved a 10x10 and once I got there was told that I had a 7x13 which is the back of a old uhaul truck and the cost was more than what the bigger one was. I want the size that I reserved or I won’t be paying for the smaller one until I get what I purchased

Rating:

5.0

He was very detailed, explained everything very well and very pleasant

Rating:

5.0

Promote Shikira!! She was quick and efficient with an infectious smile. This is not usually the experience someone at the U-Haul counter provides. I've used your services for over 20 years and I cannot remember the last time I can say my experience was awesome, so hats off to Shikira. What's even more amazing is that the customer in front of me had the same experience and used the words "quick and efficient". When I returned the vehicle a few hours later, just before closing Shikira was still there with the same smile and effectiveness. I'm definitely coming back to this location and can only hope Shirkira or someone like her is there to help me. The other teams members onsite were also very helpful and professional.

Rating:

1.0

Very bad customer service

Rating:

5.0

Staff was very attentive and professional. Everything went smoothly from checkout to return. Highly recommend.

Rating:

5.0

Great Staff, easy transaction

Rating:

3.0

It was 8° and I was directed to pick up a uhaul that was not on the lot after 10 minutes of searching I returned for assistance and was given more specific directions. After additional time searching and returning once again they informed me the truck was not available and the proceeded to have me fill out paperwork for a new rental. Overall I spent about an additional 45 minutes at the rental facility which resulted in missing 15 minutes of paid time with my hired movers. I would suggest at large lots they pull the rental up to the front as a courtesy.

Rating:

1.0

G

Rating:

5.0

Demetrius was an excellent worker who was very kind, attentive, and informative.

Rating:

3.0

I have been a frequent uhaul customer for over 10 years. Rent them for me and my employees for weeks at a time to use for work. When we went to this location we were not allowed to rent the van we had reserved because we have out of state licenses regardless of the fact that most of our long term rentals have been out of state and always paid. This was not to us until we got there and we were only allowed to rent a very inconvenient box truck. No communication and no explanation but we do not rent those to out of state people regardless of history. Very disappointed

Rating:

3.0

The company needs to make a way to keep storage affordable. People aren’t getting their items cared for only stored and it is almost impossible to afford after so many months.

Rating:

2.0

In past rentals with uhaul, I was walked out to find the truck and examine it. This time, they simply gave me the key and had me walk out on my own to find it. I wheeled the appliance dolly around the entire lot to find my truck in the far back corner, and then I was blocked in by someone unloading a van.

Rating:

5.0

I have no complaints. I would be glad to tell someone about you all as a help to a person without no issues!!!!! You all are just that good and then some!!!!!!

Rating:

3.0

Not to friendly

Rating:

3.0

Vehicle was not clean but the staff were nice, overall.

Rating:

3.0

Tried to get the general manager to cut the lock off...I left the keys n the uhaul truck I rented....I called and a lady said she would have to gm call me cause he was the only one who can cut the lock off...never got the call...emailed and never received a reply...they didn't call me...until money was due...bad communication.....now i have lost the lil stuff I had...was not going to pay for another month...the first time I came in to rent my storage two employees was arguing n front of mang...he didn't say or do anything..just set there..

Rating:

1.0

I reserved a storage unit back in September 2024 because I knew I was moving in Jan. 2025 and would need 2 months of storage for my items. When I showed up to check in and receive my unit I was given a 5x10x10 climate controlled unit, like I reserved. However, after locating the unit I was given, there was still a lock on the unit (#857). I went back to the office and they said that meant someones stuff was still inside, and I was able to reserve it because it was marked as "moved out" in their system. I was then told they did not have any more 5x10x10 units available and after the employee called the GM, he said on the phone that a reservation does not guarantee a unit - then what is the point of making a reservation?? He also said he is unable to provide a 10x10 unit for the price of a 5x10, even though I specifically reserved a 5x10 and did not need the larger size or want to pay for it. He did offer the first month rent free (the phone was on speaker) but the lady helping me still ended up charging me. She was then quite rude when I asked why she charged me, since I heard the first month should be free, and told me "not to worry about it". The most upsetting part is they no longer had any climate controlled units and some of my items required that, so I was unable to store all of my items. Overall I was very disappointed in the disorganization on their end that caused this problem, and the lack of basic manners when trying to resolve it. I would definitely not recommend this location to anyone in need of storage, I'm sure you can find a more organized facility with better customer service elsewhere.

Rating:

5.0

5 star service from all employees. Thank you!!

Rating:

1.0

Got charged an extra $30 for gas DESPITE the fact that I had filled the tank back to where it was when I got it.

Rating:

5.0

I returned my van after less than 24 hours and with more gas than when I started, but was offered a refund or even an opportunity to speak with anyone at the facility—the only people I saw working there were the ones who were checking the cans back in and they were very polite, but o bviously freezing and(understandably) in a hurry.

Rating:

3.0

There's to many times that I had to purchase gas to start my trip.

Rating:

1.0

Workers are unprofessional, talking FaceTime on cell phone while waiting on customers,truck was dirty,had to switch to another truck,didn’t get dollie that I reserved.

Rating:

1.0

The guy whom I returned the truck to was very rude and impolite. I told him not to enter to the vehicle before I take out all my stuff off the vehicle but he was very impatient and behaved very rude to me. He also overcharged me for fuel as well as charged me xtra 90 bucks for no reason.

Rating:

2.0

When there is a reservation for a truck have the truck ready at the reservation time. Our truck was buried behind other trucks. One of trucks in front of us wouldn’t start so had to get a new contract for a different truck. Didn’t have the furniture dollies we reserved. We were there for almost an hour waiting for everything.

Rating:

5.0

Young lady was very helpful and patient with us. I have not rented a truck before on my own and she was kind enough to take the time to walk me through the process even though she was short handed. I appreciate her giving me the knowledge I was looking for to feel more comfortable in moving forward. Great customer service.

Rating:

4.0

The people were great, we were in and out quickly, but the truck cabin smelled of cigarette smoke and was missing a sun visor on the driver side.

Rating:

5.0

My 3 month experience was great. I had no issues and accessibility and convenience was awesome. Thank you!

Rating:

5.0

The only problem that I had was with the size of the unit that I was able to get. When I first rented the storage unit I rented a 10x10 but had to change to a 5x5 because that was the one I had to get for the free month storage offer. Well that size was two small for my queen size bed so I had to get the 10x10 which ended up costing me more money, that I was aware of when I first rented the unit but not upon arrival to Ohio. I guess all ended well with me getting the larger unit, it just was an inconvenience of having to come up with more money when I was already waiting on a refund from U-Haul for the first tracker rental. Long story short, it wasn't the fault of U-Haul in Ohio, they were great, the problem was with the online booking. Very stressful.

Rating:

3.0

They tried to charge me $50 dollars off to cut my lock

Rating:

4.0

More clear hours of operations would be helpful. When we tried to move in, we didn’t realize the office was already closed. Had to come back the next morning.

Rating:

1.0

We rented out a storage that already had a lock on it. We didn’t notice until we had unloaded our belongings and couldn’t place the lock we received from them on. This caused us to leave are unit unlock. They stated they have cameras. Came back the second to unload as they also told me it would be taking care of and it wasn’t so I brought this to there attention and a nice lady help me out and had to taken off. And it was by construction which made thing hard to unload our stuff there was a lot of debris and dirt blowing towards us.

Rating:

4.0

Everything was fine... however... your rate increase for the unit made me reevaluate my need for a storage unit..

Rating:

1.0

On 7/6/2024 @ 7:00 am in the morning, spoke with Michael sales agent to rent a unit (storage). Info that the necessary unit.# 1133 was available, but needed to be clean. Asked me if I could come back about 12 noon, informed him that 1 o'clock would be all right if pressed for time. On 7/7/2024 returned to find out unit was not clean. Had a large old oak dresser, a huge granite, slate, a large bucket of semi gloss, wall, paint, and broken glass plus trash left behind. Seen a sales clerk(Noel) I asked him could he provide mop bucket and dust pan so I could immediately start cleaning up. He stated, " he be right over after he finished with his client. Son, returning with the needed cleaning products, he'll began assisting. I had already removed the drawer, wall paint, and trash but couldn't remove granite being extremely too heavy. Mister Noel eventually assist in the removal. Staying there until I finish cleaning the unit, I think him for his great assistance. He is a great asset to your company, another African, American young lady tried to assist. Truly I wouldn't come back if it wasn't for having a previous storage and Noel. Sincerely Mr. Derek M. Rogers 614-439-2873

Rating:

5.0

Everyone was nice the storage unit was huge

Rating:

5.0

Clean with temperature controlled units , well secured with easy access, very helpful that they have carts outside for convenience, very helpful staff, it’s an excellent all around experience, thank you for having me for a couple of years and keep up the good work.

Rating:

5.0

Loved it no complaints they do they job and do it well

Rating:

5.0

N/a

Rating:

4.0

The young people in the store are very rude that would be 30 and under

Rating:

4.0

We should have access to the unit 24hr

Rating:

1.0

I lost My Personal Belongings ( photos, Birth Cert). I am homeless. so communicating was difficult.

Rating:

3.0

Liked this facility because it was close to home, storage price seemed pretty good for the size of my rental unit

Rating:

1.0

Management was very disrespectful to patron they’re rude. And lazy make you wait for service.

Rating:

5.0

Everybody in there cool asf and the manager is too

Rating:

1.0

Unit was not available to move in but available to book online. Spent more money due to the error of the facility. Would not recommend to anyone!

Rating:

3.0

I could not get the access door to open

Rating:

3.0

The woman at counter believe her name was Deidra gave all kinds of attitude when I rented a U-Haul and then I went back and rented this unit and wasn’t informed that the unit was supposed to be free because I rented the truck so I paid for a unit there was no lock in my unit she threw a fit because it was part of my contract that there be a lock

Rating:

5.0

I am not sure who the customer service rep was that helped me on 12/29/23 evening roughly between 3:30-5PM, but she went beyond what I had expected, which is why I rated my experience so high. I was having some issues with accessing the building, so I had to keep bothering her (my words, not hers) and each time she explained in clear details what to do, and this was much appreciated because at this point I was going to leave and come back another day! Thank you for everything. Blessings!

Rating:

1.0

Incorrect lock on my stuff when it shouldn’t have been, i paid For a whole month and didn’t get the prorated part back that was used, the ppl wasn’t helpful and rude

Rating:

5.0

The assistant manager was extremely helpful and was one of the best customer service experiences I have ever had. So happy to continue doing business here!

Rating:

2.0

Can’t get thru on phone, when you do they hang up on you .

Rating:

5.0

I had my storage unit at 1314 E 5th for several years until I moved out of town. It was always very secure, easy to access, & everything was well maintained! The staff was also great & when my key broke off in my lock, they even gave me a free new lock! I appreciate everything they did there to be very friendly & keep my belongings safe & secure!

Rating:

1.0

I called to confirm move out could not get anyone in office. Called 1800 number, who could've get ahold of office either. I was told everything would be ok. Yet I was repeatedly billed.

Rating:

5.0

Good Service

Rating:

4.0

Amena was very helpful and informative

Rating:

5.0

Phenomenal staff team I would love to join a winning family such as you guys ,the ambition to help us customers are so amazing 😍

Rating:

5.0

Best experience I've had with a storage facility.

Rating:

1.0

I was having issues paying my bill for a few months. I finally got a job but I had stopped receiving calls and emails from U-Haul. About a month ago they emailed me saying they couldn't get in touch with me and that my things were auctioned off. However if they couldn't get in touch with me how did I receive the email. Also, the close date for my unit is the 1st of this month which still means that I could have set up a payment plan. Of now they're telling me I just have to pay and I don't think I should have to pay considering they lied saying they couldn't get in touch with me. I am TROUGHHLLY dissatisfied as disappointed wit my experience. I WLL NOT be recommending U-HAUL.

Rating:

5.0

Thanks for your Business and keep on my stuff safe and clean..

Rating:

5.0

Never had any issues in the two years I had my storage unit. Thank you U-Haul !!

Rating:

5.0

My things were very obviously extremely safe; no moisture leaks no dust it's been wonderful!

Rating:

5.0

No complaints here

Rating:

5.0

Through several storms and multiple management changes this site has been run well. Thanks!

Rating:

5.0

Keep up the Good work

Rating:

4.0

Better labeled driving directions for cars going in and out of facility and accessing the storage area. Staff was friendly!

Rating:

5.0

The staff at this location, 1314 e 5th Ave, Columbus, OH are the most helpful, professional people I have met anywhere at any business. I am so thankful for their customer service skills and care; that really relieved the stress I had from the move.

Rating:

4.0

At first I had a communication problem with getting my storage I had to come back and forth for a couple of times but the last time I came I got my key and I was very happy.

Rating:

5.0

Greg and his team were great to work with!!!

Rating:

1.0

Roaches in storage building and altogether not clean.

Rating:

5.0

The 2 employees at the East 5th st location in Columbus Oh we’re amazing!! They even helped me unhook my car from the tow dolly and walked me through the after hours return policy. I have always used uhaul and will continue.

Rating:

1.0

UHaul actually offered me a climate controlled unit for the next day and when I showed up with my movers, they claimed all sorts of company policy, and suggested I should pay for the lock removal. It was a pathetic handling of customer care. I won’t be recommending this site to anyone.

Rating:

5.0

Very helpful staff and eager to assist

Rating:

2.0

Very rude staff

Rating:

5.0

Great experience!

Rating:

4.0

Unit was free of debris and no piles of dust or dirt present. Lock was secure and access was easy. A shower of dust or some other fine particles came down off the garage door each time it was opened but there was no obvious source. All in all a very good experience and the female manager who checked us in was outstanding!

Rating:

5.0

The female assistant manager was excellent!

Rating:

2.0

i was told the storage was big enough but it was not enough. so i had to go some where else to pay more money. So i did get my free month of storage. Mr Sowers

Rating:

5.0

👏🏾👏🏾💯💯💪🏾💪🏾 keep up the excellent service 🙏🏾🙏🏾

Rating:

3.0

Cannot actually finish this, my move isn’t until February 14th

Rating:

4.0

None

Rating:

5.0

The staff was courteous kindly and a joy to have me being served thank you U Haul. 5 th Ave Colunbus Ohio 43219

Rating:

5.0

Good customer service i wanted to tip the staff and this is my first time.

Rating:

5.0

please label buildings to match online map,that would be helpful.

Rating:

4.0

Very helpful & friendly staff. Rental unit clean and ready upon arrival with lock included. Feels secure and maintained. Thrown off to see a fair amount broken glass, pills & medication bottles in front of one of the units.

Rating:

3.0

We did not get to use the storage. The unit was a 10x10. We had a 24foot truck completely full. The unit was not big enough.

Rating:

5.0

Friendly service.

Rating:

4.0

The staff has been quite helpful and responsive when I interact with them. There is nothing unique about the facility but it is well maintained and equipped.

Rating:

5.0

Excellent agents at all locations we used. We rented three trucks and one cargo van this August 2021 as we moved two children to college and relocated ourselves to a different city. ALL the rentals went smoothly from check in to check out. Recommend 100%. Our storage unit in Columbus on E. 5th street was very clean, easily accessible, prepared with a lock and key. We did a self check-in and easily proceeded to store our extra household and seasonal items. Had two flatbeds for people to use. Great help!! Thank you! :-)

Rating:

3.0

First unit had a leaking mess. Given another unit and 1 free month’s rent for the inconvenience, but kept getting charged for the free month as well as messages about being late to pay and threatening lock out for nonpayment. Had to keep going in person to clear up the issue, only to have it happen again each subsequent month.

Rating:

2.0

The handle on our unit was bent and we were unable to get in. We had to get assistance from the maintenance people who knew exactly what the issue was.

Rating:

4.0

Insulation of roof ripped, hanging down.

Rating:

4.0

The main gate was broken/open the entire 1hr plus we were unloading our truck. This unit was selected because it corresponded to the location I requested as drop off. That was subsequently changed and I returned the truck to a different location. While the storage unit location worked out the rest of the online Uhaul process was awful. These high marks represent the storage unit only.

Rating:

5.0

Fantastic staff!! You made it so easy! Thank you!

Rating:

5.0

I appreciate your help and care

Rating:

5.0

The only issue I had was with the billing account system. The way it displays your payments/balance is not user-friendly. When looking at the balance column, it shows dollar balances in parenthesis. In any other system, that would mean that there is a credit on your account, but not theirs. That was a bit inconvenient because I had to take the time to try and figure it out and then email my question to the location's GM, Erin. She got back to me VERY quickly and provided a detailed explanation. I was very happy with everything about this facility and its employees though.

Rating:

2.0

The truck was all over the road. It needs an alignment ASAP!!! I was told by a man named Fred that the entire process time would be 7-10 minutes. It took 50 minutes for me to get the truck and storage unit. The staff needs to be thoroughly crossed train... The the unit door would not slide back to open, so I called an employee to help me to get the door open, and by the time he got back to the unit, I had managed to get it open and unload my car... So not good!

Rating:

5.0

Thank you for everything

Rating:

2.0

Messed up my reservation. Gave us a broken storage container. Did not have a working lock. We felt abandoned and at the mercy of uhaul.

Rating:

3.0

The young lady at the desk on Friday morning was extremely rude. I was also billed for an entire month, even though I closed my account after 2 days. (Moved my daughter in to college on yesterday) Please allow partial month billing, or alignment to the university summer schedule.

Rating:

1.0

Your service reps were consistently rude and the storage door was flimsy and always off track.

Rating:

5.0

The man working there on 7/20 at 6:15 was so nice and helpful. Only problem is there were no more locks that UHaul requires for their units so I had to use a regular lock. I’d like to hopefully get a safer lock that you guys normally use whenever they are in stock.

Rating:

5.0

Very convenient. I really appreciate the carts that are available for use without a charge.

Rating:

2.0

After being told they would waive the late fees; they never did. No assistance available for those not working due to the covid-9 virus. Staff members frequently give different answers; when presented with a question. I immediately removed my things frim storage.

Rating:

2.0

Took 1:15 to get storage unit and I had a reservation.

Rating:

3.0

They just had employees quit and the store was very busy. This experience was not a smooth as I would have like after traveling. However, Owen was doing everything in his power to assist.

Rating:

5.0

Super friendly staff and quick service.

Rating:

5.0

Great assistance provided

Rating:

5.0

Excellent customer service.

Rating:

5.0

Very convenient.

Rating:

5.0

Greg is an outstanding employee!

Rating:

5.0

Greg was amazing and very helpful!

Rating:

2.0

This location was good, the issue I had was they were impossible to reach by phone - I tried for 5 days and kept getting the uhaul main office operators who were for the most part rude and not helpful

Rating:

5.0

Thank you for being awesome

Rating:

5.0

This U-Haul location was an operated very professionally, it was well staffed and very efficient. A very different experience relative to the site at which I picked up my truck. Nice job, Tony!

Rating:

5.0

The manager Tony and the staff were very great and nice to me the whole five years my stuff was in the storage

Rating:

5.0

No comment

Rating:

5.0

👍

Rating:

4.0

The movers picked up my U-box but reported the above

Rating:

2.0

The staff is not honest or helpful. Management was subpar as well.

Rating:

5.0

Tony and his crew were customer oriented and very professional. The best uhaul center I have ever used!

Rating:

4.0

N/A

Rating:

5.0

My experience with the U-Box was great. The box will hold much more than we thought. The crew at u-Haul was very friendly and helpful. Thanks much!

Rating:

5.0

Staff were great to work with getting set up in a storage unit.

Rating:

4.0

The service was courteous and efficient. It was extremely busy since it was move in time at a big ten college campus but there was still availability and a reasonable wait time in line.

Rating:

1.0

Upon arrival to the storage facility, we were told there were no units available, despite having made a reservations weeks prior. I was never contacted by email or otherwise to let me know this before

Rating:

1.0

The folks here were very friendly and helpful, but the UHaul computer systems allowed for many persons, including us, to reserve a storage facility when indeed there were none available. We were not

Rating:

1.0

Stood in line 30+ mins waiting on the one guy who was working (the other just sat there watching him) only to be told that even though we had a reservation they had know storage spaces. No help at all

Rating:

1.0

Absolutely terrible experience. Reserved a storage unit back in June, only to go to move-in my stuff and learn the fact that there was no storage units left. I would NOT recommend U-Haul to anyone.

Rating:

1.0

Showed up to find out the place was over booked and lost my reservation. Luckily there was one at a farther location and I had to get a smaller unit than origninally reserved.

Rating:

1.0

I rented a storage space and even called to confirm 2 weeks ago. When I arrived I was told there we’re no spaces available. The front desk girl told me to go to Morse road - didn’t try to help at all

Rating:

5.0

N/A

Rating:

1.0

WORST CUSTOMER SERVICE OF MY LIFE. NO HELP WITH ANY OF MY ISSUES AND OVERCHARGED ME

Rating:

1.0

I had a confirmed reservation but the manager/owner said there were no units available for me. He sent me to another Uhaul facility but was not very apologetic or helpful. He was a jerk.

Rating:

1.0

Never got to use this location. When I arrived to check in, immediately told there was no storage units open. Man did not want to hear I had reservation. Not will to help find something else either

Rating:

1.0

You allowed me to make a reservation online for a unit and when I showed up to move in, you gave my unit to someone else and i had to pay double for the ONLY UNIT THAT WAS LEFT you’re trash never agai

Rating:

1.0

Made a reservation that didn't exist due to overbooking.

Rating:

1.0

Im very upset because i never gotten emals till now and i never receive nothing threw the mail about my storage. I upset yall sold my lil bit of stuff for $5 when it was pictures of my passed away mom

Rating:

1.0

Rude, drove from Michigan to get my things they didn't care about my belongings getting wet from rain talking about an auction......it wasn't going to be an auction at 7am.....

Rating:

4.0

Our u box reached late from RI and I am still waiting for their call regarding filling complain

Rating:

5.0

Best experience ever had with a storage facility. Tony Shaw is beyond professional and does an amazing job running this business. Service by his staff was perfect over the 18 mos, I'm sad to leave!

Rating:

5.0

I was pleasantly surprised that after all this time the items in the storage locker remained dry with not a rodent in sight. The staff was always friendly.

Rating:

4.0

Very nice facility

Rating:

2.0

The manager on site was not easy to communicate with and did not respond to texts or calls on the work cell phone he had listed. Moreover, my son's bike that he held for us was damaged upon pick up.