Customer did not leave a comment.
JAMIE LCustomer Reviews for U-Haul Moving & Storage of Northeast Tallahassee
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
excellent
Clave M | Overall ExperienceI was told there would be no extra charge and they charged me 170$ extra
chandler KI always go to this u-haul when I need one. Always friendly and clean.😊
christina j | Overall ExperienceExcellent!
Martha z | First ImpressionsThe young lady in the office could not have been nicer than she was!! I appreciated her help, professionalism, and patience with all my questions!! She was absolutely amazing!! Her name is Laquandra Knighton!!
debbie l | First ImpressionsI have found the employees always patient, friendly, and helpful.
Nancy B | First ImpressionsBesides price, this location and staff were exceptional and highly recommended!
Chiquita R | Overall ExperienceI had a great expenerice, especially with the two movers. However, the driver seat couldn't be slided back or forward. I had to use a pillow behind my back to be able to reach out to the break patel.
xiaoqing CI have rented a truck several times recently and the staff, particularly Torey, at this location are always pleasant and efficient. I've been quite impressed with the condition and drivability of the cargo vans.
JOAN SThe employee was very helpful and personable. I have a hard time remembering names but I believe hers is Calandra.
OLIVIA MThe customer service team was great!!!!!
EUREKA BParking is a challenge, but this is typical for this area. The inside of the store materials, such as boxes for sale, could be better organized.
WILLIAM PYour office are incredible, they are courteous and helpful.
Ivette M | Overall ExperienceThe lady who works at this location is very professional and customer focused.
CURTIS MTorrey and Letitia were always friendly and helpful. They didn’t hesitate to accompany me to my unit, ensuring my safety when selling items to strangers. They are professional, attentive and always gave me the feeling my things were safe.
Angela M | Overall ExperienceExcellent experience from start to finish!!!
ANDRE HToo expensove
JOHNNIE L | Overall ExperiencePlease note that Torri, the property manager of the past few years, has ALWAYS been very helpful and professional with me, as well as all the customers I have observed him serve. He is a real asset to the success I see occurring at this property.
Thomas J | Overall ExperienceNothing excellent experience.
ISAAC RWe were told our vehicle was full of gas, when in fact, it was only 3/4 full. So we ended up filling up the vehicle, and returning it with more gas than when we rented it. The customer agent should have verified the amount of gas when we rented the vehicle. We thought the tank was full, only to be told it was not upon returning the vehicle. Thank you…
CARLOS PThis truck smelled very strong like cigarettes. the heat did not work, the plug to charge your phone did not work. The drivers door did not close properly, the headlights were not aligned properly and so the road was very hard to see at night. This truck was in very poor condition.
STEVEN MDelightful employee.
PAUL LMy storage unit was clean and the climate control was excellent . All of my belongings were as they were when I stored them. Most were of the staff was very helpful and knowledgeable. They answered all my questions. I appreciate how well the business is run. For the most part it is a well oiled machine.
yolande c | Overall ExperienceI far as I can see all is good
ESSIE FGreat customer service!
CARLOS RWorst truck I ever drive
GEORGE M5-star staff and customer service.
PATRICE HStaff at the facility were exceptionally friendly, flexible, and able to accommodate changes (needed a larger unit than originally chosen). Their knowledge and resources made the whole experience seamless and easy for us. Thanks so much for all your help!
Sheila I | Overall ExperienceTwo things went wrong that caused me extra problems and time and weren't satisfactorily answered by the staff (Netra Bell and Colandra, and the Manager Torey): (1) I had reserved two 6-pack furniture pads when I reserved the van at 10:45 am on Friday 10-18-24, a month before pickup. These were on my preliminary invoice made over a month ago with Netra. They were not available when I showed up at 4 pm Monday Nov. 18 to pick up my 9 foot Cargo Van from Colandra. I had called Neetra earlier in the day (Monday 11/18/24 about 1:00 pm) to double check that the van was ready to pick up and that it had a full tank of gas and that the 12 furniture pads were in the van. The manager, on site, Torey, explained that they had given all their pads to an earlier rental customer = 48 pads (8 packs x 6 pads), and I would have to go to the W. Tennessee location to get any pads. NOT ACCEPTABLE !! Planning ahead is part of doing business. If customers have pre-reserved furniture pads then they must be available for the customers who have reserved them. I had to commandeer bedspreads and cushions and foam and spare rolls of insulation from my wife and neighbors to be able to cushion the furniture in the van. Torey tried to explain that the pads are first-come first-served, and that it wasn't his responsibility to go get pads if they ran out. NOT ACCEPTABLE ! (2) The interior dimension on the U-Haul website for the 9' cargo van are wrong. The inside dimensions are reported as 9'6" L x 5'7" W x 4'8" H, which is 114" L x 67" W x 56" H. The two rear wheel wells protrude into the width space, so that the true width clearance is less than 56" W, which was insufficient for me to lay both pieces of furniture flat on the bed of the van. NOT ACCEPTABLE !! I had to sling one of the pieces sideways with straps from the sidewall of the van to get them both in. This cost me time Monday night that I didn't have, and put the furniture in a more risky situation inside the van if I had to make a sudden stop or swerve. Philip N. Froelich 2764 Fox Hollow Ct. Tallahassee, FL 32309 850-273-3547
PHILIP FFast and efficient
SHELDON GI had a great experience at this location. Customer service was excellent. The young lady was so helpful so informative keep up the good work.
DELTHENIA WSuper easy from pick up to drop off!!helpful, friendly staff
FAITH KThe staff was awesome. Netra spoke with me about rentals and showed me the different sizes for what I need and made the appointment for me. Ms. Pugh was there the day of pickup and drop off. They both were awesome! I reserved a cargo van. The vehicle was very clean. I would recommend this location based on exceptional customer service and friendliness of the staff.
CHERYL KParking is tight & cumbersome when picking up and returning the truck. Not sure where you could find it but additional parking space or a “truck only” parking would be helpful On a positive note your employees were outstanding & we had great, friendly customer service
Audrey MMove to a bigger location. Little to no room for parking. Would be nice to be able to leave a vehicle when renting for the day. Staff was friendly and knowledgeable.
GRANT GEquipment was clean but the bed of the truck was made of wood and hard to slide stuff in and out
SCHANA HEveryone i interacted with was wonderful, friendly and kind. The lady who I made the reservation with on the phone and the lady that checked us in were both SO nice and helpful. Made the experience wonderful in the midst of a stressful time of moving. I wasn't there at check out but my husband said it was still a positive experience. Well done u- haul
JESSE HThe staff was always very pleasant and willing to help. They were personable and considerate. Great customer service!
arrhea w | Overall ExperienceGet more attendants like the one that serviced me on today
TROY JThe staff are always friendly and helpful.
jeanie m | First ImpressionsMy experience was great! Great staff!!!!! Thank YOU! Note to future renters; bring a flash light with you when going to storage unit. It was dark in my unit.
penny c | Overall ExperienceNothing excellent customer service
NELSON IGreat service. Quick and easy!
HARLIS MProvide a weight barring dolly.
Herbert TI get lower Van's.
HENRIQUEZ GThe staff member was fantastic - friendly and knowledgable.
RICHARD BWhen we arrived around 10am, the door was locked and people were waiting outside and wondering what was going on. After 10 minutes, a car drove up quickly and went around back. Eventually, a man and a woman appeared inside with their food and drinks which they had apparently just went out to get. When the guy unlocked the door and let us in, he didn't appologize for the wait, nor were either of them very friendly to deal with. It was more like we were an inconvenience to them and they dont like working there and having to serve customers. There's no reason one of them couldn't have stayed behind to take care of people, but instead, they both left the store unattended so they could do their thing.
JOHN FI was overcharged. They billed me for gas and mileage, but I was billed in error. I filled the gas, and did not drive as many miles as they listed. I am in the process of requesting a refund for these faulty charges. This is theft.
CHRISTOPHER WPlease explain what to expect. I had the rental at the end of a hurricane and no electricity. I never noticed the text about the license. I dropped off the vehicle around 10 pm.I could not see much. The return process is time consuming. I was not told about either process. It would have been better to be aware of both processes.
Gail SNothing
ERICA WThe onsite manager was wonderful!
Bennett NGreat location and accommodating. This is my go to moving place!
VICTOR FThe manager and team does a great job.
Alexander JGreat personnel here.
Will JThe guy at the front helped out a lot. Professional and helpful
KELLY WDon’t charge an arm and a leg
Caiden CThe person who checked us out was wonderful. Gave us advice on which type of dolly to use, was very friendly and efficient. She had us in and out in no time. We only used for 4 hours or so so we were glad to see her when we returned. Just as great as when we picked up. Very pleasant experience! Don’t know her name though.
CHRISTINE REasy. Thanka
ALICE HTorrey Walker is a horrible representative of this facility. He said that he was the owner, he’s not. One of the office staff made an error while we were transferring to a different unit. Torrey called me during my work hours (1pm) and said that I had to remove my belongings from the current storage unit and move them to the new unit now. I explained to him that when we setup the transfer the night before with the agent, she said that we had our current unit until we came in and notified the office that we had moved. I asked him to review the cameras from the previous day and he would see that was what was told to us. He was belligerent and I told him that I would contact the police if I needed to. He said that if I didn’t move my belongings out now, he was having someone do it. I had to leave work to address this. When I got there, my lock was removed and someone had gone through my belongings. I rented a truck and canceled both units and moved to another storage facility. Mind you, I was paid in full for both units. This was not an issue of nonpayment. He is a very angry person and as a woman I felt bullied. He would not accept that there was an error made by his staff and make it right. I would never do business with him again.
Sterling T | Overall ExperienceProprietors at origination friendly and good. Night of pickup person at 2554 Capitol Circle not friendly with the problem faced. Operator at Lake Ella Good. West Side Tire Company excellent. This review inadequate. I have real dislike for $20 fee for not contacting U Haul after drop box return. This happens after dark and under less than favorable conditions.
robert CTorey and staff made this an excellent experience.
Melanie l | First ImpressionsThe best moving truck rental experience I have ever had! Courteous, knowledgeable staff. Well-maintained truck. Thank you.
Momo WEmployees were extremely nice and professional . The truck was ready for us when we arrived. No issues of complaints. Happy with this location and the employees!!
Douglas AI like it because it is very convenient for us i will continue to come to this location. Thank you.
HENRIQUEZ GThe entire staff was very professional and accommodating. Thanks to everyone!
beverly r | Overall ExperienceThe staff was a five stary, thank for Mr. Walker and his staff.
Patrice H | Overall ExperienceSecurity issues prevail. Lack thereof of and cleanliness isn't first concern. Receptionist and President Kurkbride are best assets at this location. Rude manager, attempted theft to my unit and each to my right and left following an encounter with an unknown and random burglar/stranger walking the halls without any notice or of a concern when I notified after-hour answering service and no response was received or action taken to immediately remedy the security gate stuck in an upright position while 2 trucks remained, blocking driveway and the path of the gate. Arguing with customers is unprofessional, the exact opposite of what I expect in regards to Southern Manners and Mommas being proud of what their sons do. BLESS HER HEART: SHE'D BOX YOUR EARS IF SHE WERE WITNESS TO SUCH BLATANT DISRESPECT. LORD, BLESS HER HEART. Thank you Mr. KURKBRIDE for taking time to take my call. Your receptionist choice was a great one. She's a genuine helper. Sincerely, Mr and Mrs. Thomas Sinc
HOLLIE T | First ImpressionsMost days when I tried to get into my storage, there was something in front of it. Like a truck or a trailer
Detesha W | Overall ExperienceExcellent Facility
CONNIE D | First ImpressionsVery helpful Thanks
BLONZA W | First Impressionsi spent just over 3 year working out of a mini office, i always felt secure, the restrooms and common areas were always kept clean. think i may have stayed a little longer if the rent was a little more affordable. although the main factor for me leaving was the drive time from my home.
Cary A | Overall ExperienceAfter paying all our fees, at the last minute my wife asked fir a gate clicker. They gave her one and said nothing. 4 days later I got a past due notice for 5 dollars along with a 15 dollar late fee. That is ridiculous. After this time, I will never do business with u haul again.
frank s | First ImpressionsGreat place friendly staff
sidney s | Overall ExperienceThe staff is amazing. They are kind and courteous, willing to help when the need arises. Any questions or concerns, they have addressed immediately and with an upbeat, positive attitude. The facility is immaculately clean and, as a woman, I feel safe so I also feel my storage is safe. I would highly recommend this facility to anyone who is in need of extra storage space or a rental vehicle.
lara g | First ImpressionsI didn't get a pro-rated refund on my storage unit when I moved out. Would have been nice to get that. But now they can re-rent it for even more money because we moved out early from our monthly rent. I want my pro-rated refund.
Travis A | Overall ExperienceSuper friendly and very helpful.
sidney s | First ImpressionsEverything was great except: the first young man on duty when we checked in was clueless. He did not know where our unit was, which gate to go through, didn’t tell me about a lock, etc. The two ladies helping me in the 22nd seemed competent, BUT I was triple charged for the blankets and dolly we rented for the day. That was pretty horrible, especially since I’m still trying to contact them to resolve the issue. People moving certainly don’t need extra tasks caused by lack of attention to detail or incompetency.
Ellen R | Overall ExperienceWent to move into unit and there was a car parked in my unit that was supposed to be empty. The front desk employee told me they needed 10 minutes to move it. After over an hour the car was still there and I was waiting to move my stuff into the unit. The computer on your end showed it empty....had reserved it days in advance. Finally it got moved it. It was suppose to rain and I was unloading the truck myself. This put me in a panic since I did not want my things put in storage wet! Just curious how someone gets to park a car in a unit with no record in your system? I waited 1hr and 15 minutes in the hot sun for a my unit. Iwas very unsatisfied with my experience.
John A | First ImpressionsThe poor young man on duty had no clue, but was very polite. Couldn’t tell me where to go, what my unit number was, or that I needed a UHAUL lock; nor which gate to go in. He was unaware there is a facility map on the wall, which we found when we came to ask about the lock. Again, he was polite, but not much help:-)
Ellen R | First ImpressionsThanks to Torey Walker for your hard work and dedication.
melissa w | First ImpressionsKeep up the great work. Thanks for you service
DAUNTEY W | Overall ExperienceGreat staff and great experience!
RICHARD J | First ImpressionsVery happy with the storage facility especially the fact I got a free month of storage for renting a truck but not happy with the billing of the truck I was over charged
Mike H | Overall ExperienceMove out date is listed here as 4/24/2023 when I actually moved out and completed the online move out 4/16/2023 and received email confirmation. This makes me concerned about any liability between 16th and 24th. Other than that our U-Haul storage usage was a good experience and the location was well lit and easy to get in/out.
WESLEY S | Overall ExperienceThis was the best storage facility experience I every had. All the staff was very helpful and friendly. The unit was extremely clean when I moved in. The hours was accommodating. I really want to recognize Mr Torey Walker Sr for making sure the entire experience was more than I expected. He made sure move in to move out was hassle free. Me and my family was always given the very best professional service. Thank you. I will use this location again. I have also recommended it to family and friends.
angel b | Overall ExperienceStorage units were roach infested. As soon as we walked in there were roaches everywhere. Never seen anything like it before.
Cierra Y | First ImpressionsGreat place and Staff very Helpful!
Connie D | Overall ExperienceDear Mr. Walker Sr., The experience began fairly positively. The employee we interacted with on site was helpful. She gave us a map of the property and the available units and suggested we walk around to make our choice. Since we were also renting a 10’ truck from U-Haul we were told we could return it there after unloading it and this would also qualify us to get a month’s free rent on the unit. We walked the property and made our selection and reserve the exact unit and the price right then before we left the property. When we returned to move in, we were told the unit we had reserved (and had the paperwork as back up) not only wasn’t available but the one that was available was considerably more each month. We were then also told we could not return the truck there. We asked if at the very least the price we reserved the unit for could be honored. That too was denied. We decided to cancel the reservation all together and find another location. We did. In that location they made good on all the promises made and did it with a smile and ease. So, I would love to say it was a great experience or even a good one. I can not say either of those things. It was unsatisfactory in the extreme. Regards, Cameron
Charles C | Overall ExperienceExtremely helpful. Discovered need for a small short term storage unit in preparation for home foundation repairs. With some Divine intervention, I called ahead and they had everything ready when we arrived. This team is awesome. Thank you.
MONICA F | First ImpressionsWhen choosing a place to store your possessions; your heirlooms; your memories, you must choose this storage facility.
robert s | Overall ExperienceShe’s always pleasant when visiting store and very helpful!
christina j | First ImpressionsOur contents were safe and our overall experience was great. We will consider in the future!
Joel P | Overall ExperienceAppreciate .Lucretia's help to me when we needed to add to our storage late one evening. In a family emergency. July 12, 2019...
BENJAMIN I | First ImpressionsI was with this facility for nearly 20 years - same unit. I had absolutely no problems with the facility or the management. I only moved because the rate steadily increased over the past few years. The storage facility was always clean, bug-free, and well-lit. I hated to leave, but for my budget's sake, I had to move.
RHONDA H | Overall ExperienceDirty unit. Dirty and dark corridors. The presence of rat traps was enough to discourage me.
brad N | Overall ExperienceIt would be nice to access the gates without getting out of your car.
Barbara F | Overall ExperienceI like that a live person on site answers my phone calls. This is huge plus. That small town connectedness is not lost.
JANA R | First ImpressionsI have use your facilities before and have had really good luck with Uhaul on it
Lora T | Overall ExperienceIt is a very tight area, hard to move around in with a vehicle of any size and especially if you are carrying a trailer. It appears there are multiple businesses that are also running out of that facility so that makes it that more difficult to maneuver when you are trying to navigate in and around parked truck and trailers all throughout the property. We made a reservation well in advance and when we showed up from our 500 mile trip, there was not the size unit that we reserved available, I am certain this is a corporate issue and they don’t care they are overbooking no matter what, it made things very stressful for a family moving from out of state. After a lot of phone calls with corporate and talking to multiple people that never helped at all, Thankfully we came to an alternative plan with the help of Torrey one of the managers (although inconvenient) we got 2 units on separate floors. We payed for “Climate control” for both our units, the climate control on the third floor was really only keeping the moisture out at best because it was crazy hot up there. Lastly, there was a business or rental office room on the first floor directly across from our elevator access that some young men always seemed to be in and out of throughout the day and night. The smell of weed coming from that place would just about knock a grown man down. A bad look for a professional storage provider. We appreciated the restroom facilities for the just in case emergencies, very grateful for them and the access in and out of the mechanical gate was very easy. Thanks Torrey for all your help, I know most of this isn’t the best feedback but it’s honest.
Winston J | Overall ExperienceWe had our storage unit for many years and have been very satisfied with tha facility and never was concerned about my property.
LACHLAN M | Overall ExperienceU-Haul should pro-rate (refund( money if the storage unit is not used for the entire month.
STANLEY M | Overall ExperienceNever had any problems with this facility. Would recommend to anyone.
Tarciso R | Overall ExperienceI would have given an excellent rating but for the 6 attempts for card approval. The card terminal stated approved but computer took 6- 7 times before showing approved.
Sean D | First ImpressionsThank you for everything this weekend!
Joel P | First ImpressionsThe woman who checked me in was very friendly, competent, and helpful. Give her a raise!
Adam B | First ImpressionsN/a
jordan P | First ImpressionsAll the staff were very friendly and helpful. They remembered me every time I went into the office and even asked about family members that had previously accompanied me.
david w | Overall ExperienceYou advertise climate control and my storage was not. I didn’t realize it for a whole year. 😡
Sylvester S | Overall ExperienceStaff was nice and helpful.
JAMES L | Overall ExperienceCustomer service associate was very helpful and friendly
MICHAEL T | Overall ExperienceWe had to rent a storage room at the last minute as we were moving our daughter to a new city. The uhaul staff was helpful and friendly and the facility was clean and well-lit. It was also easy to rent a Ubox a month later to move the rest of her belongings to her new city! Will highly recommend uhaul to family and friends!!
Kathy H | Overall ExperienceFalta iluminación dentro del almacenamiento.
Fredy C | Overall ExperienceAlways clean. Nice place to store your stuff. I was very please with the staff. If I ever need to, I’ll be back. Thank You
Annie G | Overall ExperienceLove working with Uhaul
EDWARD T | First ImpressionsThe best and caring most compassionate receptionist I’ve ever encountered thank you for making my day A more pleasant experience as difficult as it has been
Carrie L | First ImpressionsN/a
ISIAH W | First ImpressionsThe franchise owners are very personable and professional.They are very helpful and have definitely made my life easier.If which is rare they cannot provide a service they find a U-Haul dealer that can and personally contact them with my details.
MARTA A | Overall ExperienceThe storage unit should've of been replaced with a new rotant devise before renting the unit. Therefor the green poisonous powder ended up on all of my furniture.
PHILOMENA M | Overall ExperienceI would use this location again customer service is good and for two years no regrets and the restrooms were always clean and stocked with supplies.
LaClarence M | Overall ExperienceWhen we arrived the lady was playing on her phone at the front desk and didn’t help me right away. She didn’t know I was there. Then every time she said some thing and I asked her to repeat it (because the noise from the traffic was coming in the door and I couldn’t hear) her she would just repeat it at the same tone so I still couldn’t hear. The traffic wasn’t getting any quieter but she wasn’t getting any louder. She was basically pretty rude.
Rita S | First ImpressionsTorrey at the 2554 Capitol Circle NE Tallahassee, FL location was Absolutely the Best. Thank you
Leah J | First ImpressionsFirst, I vacated on 12/9. On that day, I personally informed the office assistant. So, there’s some miscommunication. Second, I felt rates were constantly increased. Especially, during the pandemic. Third, during a time I had to purchase boxes, the credit machine was not working. So, my options were to pay cash or give the associate my credit card number, which I found inconvenient. Other than that, my overall experience was good.
Alisa T | Overall ExperienceI reserved online but the day before pick up was rounded to a location much further away and either location had the dolly I reserved.
Patricia H | First Impressionsalways helpful if they cannot fulfill your need they look for someone who can
MARTA A | First ImpressionsKnowledgeable staff and very accommodating.
FELICIA K | Overall ExperienceHave used several times. They have a great facility
Katie K | Overall ExperienceThis is one of the nicest well kept and secure self storage facilities in Tallahassee. I highly recommend for people who care about the safety and security of their items.
Steven P | Overall ExperienceNever a bad experience with the Capital Circle NE location, they are always professional and I would use them again in a heartbeat.
Erin P | First ImpressionsThe service was great; staff courteous; knowledgeable; pleasure doing business with you all
BARBRA C | Overall ExperienceThe website to pay the bill each month was not up and working. Often the payment could not be made on time and I was penalized either way. No intervention for a refund or amnesty for the fault of the website not being in working order. It otherwise was a good experience.
Candice Y | Overall ExperienceVery expensive for square footage rates
Kevin W | Overall ExperienceThe light bulb in my unit was out therefore, it was dark and I rated average.
Silvia J | Overall ExperienceGates left open after hours . ( not very secure ) U-Haul Trucks often blocking the exit making it impossible to leave . They don’t answer the phone or call box during office hours . Lazy and unwilling to work or answer questions. Extremely rude and unprofessional.
KAREN L | Overall ExperienceMs Person is a dedicated customer oriented employee with outstanding communication skills and job knowledge.
Grady S | First ImpressionsN/a
linda m | First ImpressionsEveryone at this Uhaul storage were so friendly and efficient. Fabulous place terrific people!
DAWN a | Overall ExperienceThe staff was friendly and helpful. The ladies at the desk, Lacretia and the other lady whose name I do not remember, were quick to provide a solution to a problem I was having, and were thoughtful and kind. I truly appreciate those two women, and they are a credit to your organization.
Sally R | Overall ExperienceFrom beginning to end, the service was great on both ends of my move. Top notch Service for me from pick up to drop off...
STANLEY M | First ImpressionsGreat facility. Clean and courteous. We rented a U-haul truck for our move and received the first month of storage free. Great deal!
Connie S | Overall ExperienceGreat service.
Brina S | Overall ExperienceThe employees were very professional and courteous. The facility was always clean well-lit and very accessible.
ouida s | Overall ExperienceWe accidentally unloaded into the wrong unit and I was physically and emotionally exhausted from an extremely difficult move. The two women behind the counter stepped in and took over for me. Their kindness and empathy I will always be grateful for. Lucretia is the name of one of the women. Sadly, I do not remember the name of the other women. They went beyond their job description for me. Thank you so much, ladies.
Sally R | First ImpressionsGreat experience, all except for there being no way to turn on the light in the unit. There’s a bulb up top but no string hanging down with which to turn it on, and we couldn’t find any switches anywhere inside or outside of the unit. At least the hallway light was bright!
Kathryn E | First ImpressionsMrs.Smith was excellent... Very Helpful and nice!
Kareem M | First ImpressionsOn my move out day, the elevator would not work. The young man that was in the office troubleshooted the issue from the control room to walking floor to floor to see if anything was impeding the door from closing. He was determined to figure out the problem. I appreciated this so very much. By the time the movers arrived, the elevator was working and I was able to move into my new condo on the day planned. Thanks so very much!
Wilma W | Overall ExperienceThank you for all the assistance and kindness. Happy 2021
Danny E | Overall ExperienceGREAT STAFF, GREAT, CLEAN FACILITIES & OFFICE! GREAT EXPERIENCE!
Connie S | First ImpressionsThe staff was very helpful and polite.
ouida s | Overall ExperienceEasy website to secure unit. Facility well maintained!
Fred K | Overall ExperienceVery cordial and helpful staff
Jimmy C | First ImpressionsThe space unit was just enough for my stuff and I felt confident that my belongings were safe.
GAIL K | Overall ExperienceDo not rent from these people . I actually gave a good review on a prior rental but all was needed to see how this facility runs things . I went and changed my gate access because I had reason to believe my co workers might have been coming after hours. So what did the front office do ,they gave one of my guys my new gate code so he was coming in and out as he pleased and they going to tell me I need to leave because he was coming in late at night when they gave him the code .which happens 2 be the 4 digit code for all of my important business. Including my home door lock. What a joke
ricki b | Overall ExperienceMoving helpers were so helpful and to help on a Sunday was so convenient for my move.
Crystal B | First ImpressionsI have received the best of service throughout the duration of my storage need. Laucreita and Tory (management) are the best.
LOLA B | First ImpressionsI am disappointed because when I called 1-800-go-uhaul, the rep informed me that I could get an air-conditioned unit for $139. I asked her to reserve it for me. Then, when I went to the actual facility to move my things in, I confirmed with the lady at the front desk that the storage unit assigned to me was air-conditioned, and she said yes. I then proceeded to my unit and moved my things in. I thought it felt too hot to be air-conditioned, so I went back to the front desk to ask the lady to double-check that my unit was air-conditioned. She said no it wasn't, and that I had to pay $169 for that. This directly contradicts what I was told over the phone and what she told me when I spoke with her initially. She did transfer me to an air-conditioned unit for $169, but now I have to go back and move my heavy things from the previous unit to an air-conditioned unit.
Briggs E | First ImpressionsThe management do a great job. Very laid back and chill atmosphere but still keeping everything in check. Im get rid of the storage but still rent and office and would highly recommend this facility to anyone looking.
ricki b | Overall ExperienceEveryone was kind and efficient and helpful. Great at their job.
Darlene B | Overall ExperienceVery professional and friendly staff. Facility is maintained well
Michael A | First ImpressionsWould highly recommend UHaul to anyone.
pia l | Overall ExperienceI reserved a storage unit and charged more even though I showed proof of receipt
MILAGROS L | First ImpressionsThe experience with horrible the staff as well as management were very nasty and unorganized and did my know gate hours and policies they never answered the phone or returned any of my messages the manager was very rude and disrespectful I called and told them I was moving out on the 15th and I was still being charged for the storage as of the 31st I hope I never ever have too use this company ever again
TRACY L | Overall ExperienceOur actual storage room was not lit. it was kind of dark and we thought it should have had a light. We managed.
Jan v | Overall ExperienceTo expensive
findly e | Overall ExperienceI assured by the U-Haul representative the size unit secured would fit a single Queen bedroom set which it did not. We were not able store all our contents. Also for an inside climate controlled unit it was extremely warm in the building. Staff were disinterested at check-in and frankly rude
Fred K | First ImpressionsWe were so tired after moving. And, your staff was very kind and helpful. It was a most positive experience. Thank you all so much! Frances Lee
mary l | Overall ExperienceThank you for extending the free storage offer to us! It is a life saver. You were wonderful!
mary l | First ImpressionsI have always found the facility to be clean, well lit and safe. The staff have always been helpful and courteous.
MARY W | Overall ExperienceVery difficult to maneuver around as there were vehicles parked everywhere.
Timothy H | Overall ExperienceGood job
Tim T | Overall ExperienceStaff does a great job!!!
Paul D | Overall ExperienceThe facility was well maintained except for the elevator which had a horrible shacking vibration which caused concern.
Bill C | Overall ExperienceThank you for your 5 years of friendly service and care as well as protection of my mother-in-law and father-in law’s precious personal and valuable things that they worked hard for over the years.
GERALD M | Overall ExperienceStaff was very helpful. I would recommend U-Haul to everyone.
Barbara A | Overall ExperienceThe manager is very unprofessional and very disrespectful and I was also over charged I dropped a truck off on the 17th of these month and I was charged again on the 21st and I haven’t got my money
TRACY L | First ImpressionsI had multiple units for almost 15 months, one of which was affected by Hurricane Michael. The staff's handling of that damage was tremendous. Would highly recommend this location to anyone.
eleanor w | Overall ExperienceI rented a,climate controlled unit, and twice in the rwo month's rental period the air conditioning was not operating properly in my hallway of my unit. When I reported it, there's a lack of concern.
jil b | Overall ExperienceWhen I need another storage unit I will use them! Great customer service and always helpful!
JENNIFER H | Overall ExperienceVery friendly staff, helpful and answered all my questions in a professionally manor. The space was clean, easy to get into when I wanted.
patty s | Overall ExperienceExcellent customer service and impeccable facility
Tamberly M | Overall ExperienceExtremely easy making of reservation, extremely helpful and accommodating staff, top notch customer service all the way around. We could not be more impressed with this U-Haul facility
Tamberly M | First ImpressionsThe lighting and cooling was good enough to do "work" in the unit.
ANN W | Overall ExperienceVery clean facilities!!!
JOHN A | Overall ExperienceLacretia (sorry if it,s spelled wrong) Went above and beyond to help us find the right unit ! Best experience ever! Would highly recommend your services V-
Veronica J | First ImpressionsLucretia Smith was very helpful over the phone and when I arrived. She was polite, professional and knowledgeable. Her helpfulness made the difference between choosing this site over others.
Angela M | First ImpressionsVery good customer service.
brenda w | First ImpressionsStaff was very friendly, helpfull and professional. Clean facility. Great experience all together. I would definitely recommend this location to anyone.
Steve R | Overall ExperienceThis location was very secure and well maintained. Units were very clean. The location was convenient to work and home.
DAVID C | Overall ExperienceFriendly and respectful staff that made my move-out stress free especially since I live in another part of the state. Thank you!
vernon w | Overall ExperienceClean, yes. Well maintained, no, I had trouble keeping the roll-up door open whenever i was there. Secure, yes. Well lighted, no, No lights were available inside the unit making it difficult at night
frank r | Overall ExperienceThey should not be parking trucks on this property. On multiple occasions, traffic flow has been blocked. The side gate did not work for 3 months.
Jeremy P | Overall ExperienceStaff inconsistently knowledgeable, office often left open without staff service, payment issues were unresolved. Parking unsatisfactory both at office and at unit, temp not regulated as it should be.
PEGGY B | Overall ExperienceNew manager is doing a fantastic job and should be reconized for the excellent job she is doing. The place is always clean and the staff is friendly.
MARIA D | Overall ExperienceThe office staff were welcoming, patient, and helpful.
Florence M | Overall ExperienceClean units and clean bathrooms !!! Thank you
JOHN A | ReservationNo words can describe the horrible service I encountered
ken s | ReservationVery welcoming work family!!
shontia f | ReservationNo
Tala M | Overall ExperienceOverall wouldn’t recommend, poor exp. Had a stellar initial move-in until damage happened to my unit’s good my someone else’s negligence. Management incompetence and unwillingness showed hardcore
Joel P | Overall ExperienceStaff was friendly and helpful.
James G | Overall ExperienceIt would be nice if could keep the climate controlled units at a cooler temperature instead of being close to the max of 85 degree 's. Thanks
David R | ReservationExcellent
diane T | Overall ExperienceFriendly service
Alicia C | Overall ExperienceVery good
Jeffrey C | Overall ExperienceI was a client that lived in another location so I set the billing up on automatic draft which it never worked so I would have to call monthly to make payments.
torri h | Overall ExperienceCalling customer service is a problem due to the long long waits to talk to a representative, this does not apply to the actual uhaul location, they were great.
kaitynn b | Overall ExperienceServed my needs and staff was excellent.
Walter H | Overall ExperienceTravis was awesome
Karen b | Overall ExperienceSuperb service!
Ken M | Overall ExperienceNo issues and everyone was very polite and helpful!
Deborah I | Overall ExperienceThis was my 2nd time using this storage. Always the best!
Sterling T | Overall ExperienceI will be back to this location for sure should I need storage again
stan d | Overall Experience