When reserving online there was no indication that I would need to prove local residency with a document within 30 days. This policy must be in response to high crime rates in las cruces but it alienates customers and contributes to the las cruces culture of callousness. In addition— the front office person took two minutes to come to the desk, she was volatile and irritable in all aspects of her demeanor. She should not be working directly with customers.
STEPHEN MCustomer Reviews for U-Haul Moving & Storage of Northrise
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great looking store.
John SMuy buen servicio todo genial
MARCOS BPlease update the website for the Las Cruces location that they only do drop off only.
Ashlyn RCustomer service and Roadside Assistance was excellent.
MICHAEL CThere is absolutely terrible. She accused me of stealing from U-Haul. She made it so that I can never rent from U-Haul again I went in and personally paid with my credit card. My bill got a receipt took the receipt into U-Haul. The lady that took care of me was not the manager, but another lady was very rude. The lady that actually handled my receipt and the payment the day before was standing with her and I told her she was the one that took my payment, showed her proof that my bank had given me to show that it was paid for, and she still accuse me of being a thief. Then she told her boss that I was rude to her. I wasn’t. I was livid because she called me a liar. I will be telling all of my friends, family, and coworkers to never deal with you all ever again.
Laura S | Overall ExperienceVery nice experience
PAUL T | Overall ExperienceThe staff were great. However U-Haul's POS system and app are utter P-O-S'es! I have rented so many times, yet every single eff'ing time it takes 15 minutes or more to get my ID approved and confirmed, as well as confirming utility bills. For crying out loud, you can either store my data OR use ID.ME. What is the purpose of pre-registering online if I still have to jump through all your slow hoops.
Brent SShe made it easy to drop off and not pull the trailer back another 650 miles. We talked and I introduced them to my 'car' companion dog. I ended up doing 1300+ miles in 36 hours, not having to pull the trailer back was wonderful.
ROBERT MExtended my turn in day due to the winter storm without a problem. Very helpful.
John HGreat location, staff was helpful and the truck was awesome. I was very impressed by the way it road especially in inclement weather.
JUAN-CARLOS BGreat place for UHaul rental/storage/sales. Excellent and quick customer service!
STEPHEN LEvery part of our move to Pittsburgh went smoothly. U Haul took great care of us with our U-Box and provided us a great storage facility. Each person we dealt with was professional and courteous. Thank you. We will continue to recommend U Haul highly!
Celeste SBest U-haul facility we have rented at. Employees are friendly and helpful.
Helen G | Overall ExperienceNorthrise staff is the absolute best!
Kaleb H | Overall ExperienceThe customer service was great and the equipment was very good. I have nothing bad to say about our experience with the Northrise location. I will be using them for a third time in the next couple of weeks. Thank you!
Samuel GOn the equipment itself i would suggest the speed limitt 55 sticker be also placed for the vehicles behind you to see. I got honked so many times because people are not aware I could not be going 75 or more.
MARIA MVery friendly staff
LARRY S | First ImpressionsMany thanks to the amazing staff. They spotted a problem with one of the safety chains ⛓️ on the car tow dolly as they were helping to load my car. Despite freezing cold drizzle there was no hesitation to crawl under the tow dolly and replace the chain. Thanks a million !!!
JUNE SThe Northrise staff in Las Cruces are phenomenal. So nice and they helped make our stressful move more relaxing!
Kaleb H | First ImpressionsMy only complaint is that the highly secured storage area that requires a pin to access and locks on the actual storage areas doesn’t have 24/7 access. I really needed something from my storage after hours in the middle of moving and it was not accessible.
Leah C | Overall ExperienceThe whole process was quick and efficient. Great staff! The vehicle was nice and clean.
ERIN CVery friendly, helpful staff.
Elizabeth BGreat staff at pickup and return. Many thanks.
Herbert FCheyanne is the most amazing facility manager. From the first day I met her to the final move out. 100% professional and such a pleasant and helpful individual. I do realize it is a new facility however they are so very much on top of everything. Cleanest storage facility I’ve ever rented from and I have rented several in my life. If I ever find myself needing a place in Las Cruces I hope Cheyanne is still there because I would rent from her without hesitation. Thank you for a great start to finish experience!
KERRY R | Overall ExperienceGreat customer service: friendly and professional!
JULIE DSamantha and Chayanne were amazing! Very professional and great customer service
CARLOS GTruck was clean, reliable and check in and check out was easy!
STEVEN P5 🌟
Ronald VRyan and Cheyenne are very courteous and professional.
Jorge G | First ImpressionsGreat customer service, clean trucks and equipment as well
EDWIN RThe Las Cruces staff was awesome. We really had a lot of support during our move. Thank you so much!
Maria OI made a reservation and picked my locations. I then received notification that I needed to go to 200 N Solano Dr instead of the Telshor location in Las Cruces. I sat at the Solano location for 40 mins, door was locked and nobody was answering the phone. I called the Telshor location and thankfully he called a couple people for me to help, so kudos to that guy. But then, I had to drive to ANOTHER location to finally pick up a trailer. So, not a great time and I was not given any discounts or anything for the huge run around that delayed my plans horrendously. The guy at Northrise was very nice though so I was grateful for that. But whoever went missing at the Solano Dr office, that was completely unprofessional. There was also another couple that drove up that had to sit and wait too and when I was on the phone with the regional manager, I asked if she could help the couple that are also here waiting and she didn't, she told them to look up the website.
CAROL DI rented a 10 ft truck with a car dolly to pull my car. I was traveling close to 14 hours. One side of the strap holding my car came loose twice, the second time the chain also came off and my car moved up on the dolly. I had to stop at another location in Farmington for it to be fixed. The employee in Farmington fixed it and it didn’t come loose at all from Farmington to Utah. That could have been a very dangerous situation for me and my family. I will never use u-haul again if they allow employees that don’t know what they’re doing put a car on a dolly that’s traveling 14 hours. I am so upset and disappointment.
Amanda SWhere I got the truck, the two men decided to tie the chain in the wheel and the chain had to be cut as it got tight and could not come off. The men where very old and not sure they knew what to do. There should be someone who actually knows what to do.
Maria B | First ImpressionsProudest and courteous.
Patty GProfessional and courteous staff. There was no downside!
LAURETTA KComputer system was down, but she checked us in and sent receipt later.
RUBY MCharged me for initial bill that was already paid. Over charged by $200, tried saying it was the banks fault but clearly shows that she o we charged now I have to wait til it is no longer pending in a few days to dispute the General manager’s mistake.
SHERRI RGreat customer service. Dropped trailer off and was gone in less than 10 minutes.
ROGER CThe vehicle ran great; it was not clean I cleaned the unit before I left Las cruces
ARTHUR GNo problems using your truck
MANUEL RHave workers more informative n review contracts give the correct truck and contracts correct
IVAN HThey did an authorization for 302.63 on Oct 1st then charged my card for 370.52 it's the 3rd hasn't been credited to my card. Paid 205.52 on another card so far holding 868.67 of my money for a 575 bill. I don't understand it. But not good.
Anthony MRequested and was charged for a dolly but never received it
Alejandro GEasiest rental truck process I’ve ever used. Customer service was great!
STACY GThe windshield wipers need to be replaced. The rain was very heavy coming from Radium Springs, NM. It was difficult to see.
FRANCES RThe guy who was helping us with the reservation was slowly with the payment and the information, maybe give more training to him
Ma GEverybody was very professional and pleasant, from ordering over the phone to the in-person customer service. On the spur of the moment, we decided to rent a truck and empty a storage locker, and it couldn't have gone more smoothly.
KELLY MWe just had one issue where the mirror on the passenger's side door was very loose, so every time we got out and got back in the truck we had to readjust the mirror.
ersie gToo many emails and now texts for reviews Will inform everyone
Daniel E | Online Move InInitially reserved the trailer at one location and it wasn’t available at that location. I did not receive notice that it wasn’t available 3 days prior to pick up. Customer service comped me miles and a day but it would have been nice to know the trailer wasn’t available with more warning.
BRADLEY RHave someone to fix the rachets on the vehicle trailers/dolly as quickly as possible.
RICHARD OQuick competent and professional very informative a pleasure to deal with
DOUGLAS QSpelled my name wrong. Armando instead of Armondo.
Armando A | First ImpressionsThe first person I saw messed didn’t actually secure me a storage unit but the guy the next day did a great job.
Martin M | First ImpressionsI’m very impressed with the security of my storage unit and the ease of access.
VIOLA W | First ImpressionsWe really enjoyed the service everyone gave us, especially Cheyenne!
trudy b | Overall ExperienceI dealt with Cheyann she was friendly and went above and beyond to help me move in over the weekend. If other customers only get 1/2 of the kind of customer service I received you will always get 5 Stars.
Nathan S | First ImpressionsI've watched the building go up from around breaking to opening. I was actually the first person to inquire about the units and the second to actually sign a rental contract. From the initial inquiry to the rental contract, Cheyann has been friendly courteous and professional. She is an asset to your organization.
Joanne K | First Impressions