Customer Reviews for U-Haul Moving & Storage of Oakwood

Rating:

5.0

Blake and the team are great.

Rating:

1.0

The rate continually increases

Rating:

5.0

This location was fantastic. They helped me out when my first rental earlier in day was 1million percents unacceptable.

Rating:

4.0

Everyone was very professional and respectful.

Rating:

5.0

It is disappointing that the return location I request can not be put on my contract.

Rating:

5.0

Continue to do what you do....Great job

Rating:

4.0

Need to ensure adequate room for a class A RV to enter and exit.

Rating:

1.0

The trailer right signals light doesn’t work

Rating:

2.0

The truck that I was supposed to be rented wasn't there. I had to go to other location to get a different.... They talk first about a discount and at the end They give me nothing...

Rating:

1.0

I was overcharged and the return time is wrong I did bring back the unit at 4:30 and they said it was &pm you can check on the cameras I will dispute this charge

Rating:

4.0

This truck had such a strong smoke smell, I had to ride with the window half way down. I will be mindful to check for this before renting again.

Rating:

5.0

The app is horrible; it keeps glitching. I had a lot of frustration with the app. Other than that, I had no issues.

Rating:

5.0

Great friendly customer service

Rating:

5.0

The mananger súper Good person

Rating:

5.0

to expensive

Rating:

5.0

The staff was excellent. Fast, efficient and friendly. Great employee.

Rating:

5.0

Everything was smooth, I can't think of anything to improve.

Rating:

4.0

Finding information on pricing, and load were not straight forward. Toby was a big help.

Rating:

3.0

I didn’t get my equipment I requested, yet was charged . Only thing I don’t like

Rating:

1.0

Rented van & drove less than 60 miles. Stopped by gas station and filled tank, yet charged me $13.50 for gas. Guess their vans get 8 miles per gal.

Rating:

5.0

Head light was out

Rating:

4.0

Add a couple of more reps

Rating:

5.0

Great people excellent customer service

Rating:

5.0

Keep up the fantastic job and be blessed from Revarnd William Travis

Rating:

5.0

Todo muy bien excelente servicio

Rating:

1.0

We returned an enclosed trailer, only to be charged for a second day, while it sat on their lot. It’s a great location, but no one really seems to care.

Rating:

5.0

The truck was out of fuel. The fuel light was on.

Rating:

5.0

Staff were friendly and professional.

Rating:

5.0

Excellent

Rating:

5.0

👍👍

Rating:

5.0

Same comment. This guy was great. The mobile drop off iI initially tried was terribly confusing and unworkable. This guy saved the day.

Rating:

1.0

Employees were rude and difficult to work with. Trailer had a flat tire and wasn’t discovered until I left the location. The employee had me back up the truck, hooked it up, and told me to go ahead and pull out. Then blamed me for the flat tire and not inspecting the trailer. So I guess I cant trust them? Drop off employee was very unfriendly and snarky.

Rating:

5.0

The agent didn’t know how to apply my employee discount. I wasn’t able to take advantage of my employee incentive. I was also charged an additional fee yesterday in which I’m not sure of. Need assistance sorting all of that out.

Rating:

5.0

Don’t use the app. Checking out on the inside is way faster.

Rating:

5.0

Very friendly staff

Rating:

5.0

They had everything you could possibly need. I wish this location set up was at ALL rental locations.

Rating:

5.0

Por su calidad, esmero y cortesía super excelente gracias

Rating:

4.0

First and foremost I noticed out of all the rental vans size I rented I was given a rusty junky van. After pulling out of the UHAUL RENTALS I wasn't sure if I would get to and from my destination. My fiance was following me and when it got dark we realized the back lights did not work. I recommend the location because it's right next to my storage unit but maintenance needs to be a priority before they rent the vans out.

Rating:

1.0

Truck was VERY old. The inside of the box truck was VERY wet, like someone had just hosed it out. Lady said they didn't, but the entire floor was wet, and the front of the box truck had water standing in the corners. Hard to use a moving truck when you have a lot of boxes. Boxes and water do not mix.

Rating:

1.0

Absolutely awful. India and Tyler are awful costumer service people

Rating:

4.0

On facility secure and well-lit along with well-maintained I did elect no because of multiple issues. There have been issues with the security of the door to our building for I don't know how long, in the way it was never properly fixed to securely stay open placing a piece of wood or a block isn't properly maintaining the integrity of the building for the amount of money we paid on a monthly basis. I had asked about this many times and it never got fixed. I've went to our unit multiple times to only see someone randomly walking out of the building without a car in site, this is unnerving, and I go back to the security of the door, this made me very nervous to enter the building alone, so I left 9 out of 10 times. The very small parking area of our specific building was overly crowded with small storage cubes and blocked passage, made turning around or only allowing 1-2 cars passage and we'd have to wait at the CVS pharmacy parking lot until someone left because the cubes and towing dollies blocked the majority of the parking lot again for the amount of money paid monthly on the interior units this isn't coinvent. The inside of our building was always clean and never an issue with the temperature thankfully nor did we ever see any pests anywhere. The staff has always been nice. You really need to have a proper door and MORE area for parking and not have so many cubes blocking passage.

Rating:

5.0

It was easy to make the reservation via phone . I had to modify my reservation and I did so with the app. This location had plenty of equipment for rent and the staff was very professional and efficient.

Rating:

5.0

So good 😊

Rating:

5.0

N/A

Rating:

5.0

Very helpful staff.

Rating:

5.0

Excellent service!

Rating:

5.0

Good service , Tabhita she’s very nice

Rating:

4.0

Please define the purpose of the $1.00 Environmental Fee that was added to the invoice. For my rental there was not any need for any additional cleaning or intervention by staff.

Rating:

5.0

Excellent customer care they were super nice, Toby, Blake and even the guy was at the shop were really nice and helpful not without mention the lady who was in training that at some moment she even help us so be sure that they will take care of you very professional and nicely.

Rating:

4.0

La aplicaciōn está Buena,facil de usar.

Rating:

5.0

I can't say enough kind words,may GOD bless and keep you 🙏

Rating:

5.0

Easy and fast

Rating:

4.0

At times there’s no one available in the office to assist me.

Rating:

5.0

Blake goes the extra mile!! Very professional!!

Rating:

5.0

Blake and the staff at the MundyMill/Oakwood storage and UHaul were amazing and I would recommend them to anyone!! 5 out of 5 ⭐️’s!!! Thank you all for your help and service!

Rating:

5.0

Please tell people what the code is for, signs are great but when the doors opened for me, I assumed all was good and didn’t even bother with a code. Thanks!

Rating:

5.0

I was well pleased with my experience at U-Haul of Oakwood. All of the employees I have dealt with have been very helpful and professional. I want to especially note that Jamal, who helped me checkout when I was there last. He was so helpful, patient and kind!

Rating:

3.0

The new alarm system that was installed is so obnoxious and almost pops my ear drums. I am not sure why it needs to be so loud and go off every time you open the door or your storage unit.

Rating:

2.0

It is hard to get to, lots of equipment making it difficult to back into, and not being able to use the far right door is the worst, safe and well lit but a pain to get in and out of.

Rating:

5.0

Blake was very helpful and he went out of his way to assist me with my needs.

Rating:

5.0

I only left cause I found a storage unit 2 miles from my house instead of 20 miles. I actually loved this place.

Rating:

5.0

Great facility! My only concern is the trucks that block the entrance to the unit. I often had to park at the opposite end of the building to get to my unit.

Rating:

5.0

I been dealing with this location for several years and have had nothing but excellent service.

Rating:

5.0

Always they were knowledgeable and willing to help me . I will rent again if I need too. Love the staff and the storage was well kept clean and lid for safety!

Rating:

5.0

The staff was the very best!!! I would recommend to anyone and will do so in the future.

Rating:

5.0

I have had my storage in this location on McEver Rd in Gainesville GA for year's. My thing's were still as I had left them upon removing. Blake C, storage Supervisor , was an excellent help.

Rating:

5.0

Super helpful! Above and beyond!

Rating:

5.0

Kyle was very helpful with assisting me in getting a situation resolved. All the staff were very friendly & helpful.

Rating:

5.0

Very nice young lady helped me. I think her name was ayisha.

Rating:

5.0

After hours would be good especially trying to move things out to setup for sales

Rating:

4.0

Only downside is that reaching someone is sometimes difficult. I also had my account charged extra times on 1 occasion..nd after I paid my storage unit, the red tag wasn't removed until after 3 days that I was on top of people to remove it...so I couldn't access rhe unit when I needed ir.

Rating:

1.0

U-Haul International, Inc. Executive Office Joe Shoen 2727 N Central Ave Phoenix, AZ 85004 Reservation #: 91515874 Dear Mr. Shoen and/or the team responding to this request. I hope this letter finds you well. I am a long time happy customer that has used U-Haul for many of my own moves since high school, to now many of the moves I have made to support my children, the last of whom graduated in Savannah this month. The reason for this note is that the experience in Savannah this week was highly unusual and I would like to bring this matter to your attention in the hope of a resolution. On June 24th I reserved a 10-foot from U-Haul located in Savannah at Skidaway Auto Repair near my daughter’s house in Savannah. This was changed to be picked up at a new address in Port Wentworth, GA via text message on the 23rd. Everything was the same and I confirmed via your website, it just had the vehicle in this city (nearby) instead of Savannah. Unfortunately, my experience with your company fell significantly short of normal expectations. I encountered multiple issues throughout the rental process, which not only inconvenienced me but also caused unnecessary stress, delays and additional charges for our moving team that was going to work with us Saturday afternoon from 3pm to 6pm. There was no-one at U-Haul in Port Wentworth when we arrived, which was no worry as this was a mobile check out. When I clicked on the link to check out it said I needed to go inside to obtain additional equipment. I called the number and let them know no-one was inside and I would like to check out. I was placed on hold for nearly 20 minutes and was then hung up on. My reservation number was my cell phone number, but the U-Haul operator never called me back. I called again and asked that they contact me with my cell phone if we were disconnected and was on hold for about 20 minutes after providing my cell number and the confirmed reservation info. There was a 10 foot truck and a 15 foot truck in the lot, but apparently they did not have DC numbers on their truck numbers so they could not rent them for me. So, after confirming that they could not rent us a truck (even with a confirmed reservation number) I asked them to look at other sites. After a while they shared they could not reserve a truck at all in the area of any size. This was about 45 minutes into the call. I asked if there was someone I could speak with and after holding a bit more they said I could talk to the traffic department. They gave me the number and after a few minutes I was on hold with traffic. Shared all the confirmed reservation details and that they could not get a truck for us. After a while they shared that we could get one in far south Georgia in Townsend, GA, about an hour south one way. So we took that truck and drove an hour south to Townsend. When we arrived the person at the counter did not know what to do and said we needed to talk with the owner as they would not allow a mobile pickup. They did not have a 10-foot truck there, but it was a 15-foot truck, but the cost was just over a hundred dollars more than our original reservation with a total of $479. So they got the owner on the line and I explained the situation and the troubles we have been through, then she had to get someone else on the line. Again, on hold for about 30 minutes just to get the original cost agreed to and be on our way. As this was going on we had two movers show up to our door in Savannah as we had a confirmed reservation just down the street from my Daughter’s house. We let them know we would not be able to move Saturday as we have to now drive to Townsend so we gave them $100 for their service for the two of them as a no show. So we had a confirmed reservation that was moved that was not able to give to us. Then we had to drive an hour south to finally get a truck and drive back Saturday night. I would like to share the the customer service I received from the traffic team in Savannah was great, while others (especially the first one that disconnected from us and did not call back) was far from satisfactory. Their lack of empathy and willingness to assist in resolving the issues for the confirmed reservation we faced on my initial calls until we reached the traffic person only added to my frustration. As a loyal U-Haul customer who has utilized your services more then 20 occasions, I am disappointed by this experience. I believe that a company of your stature should strive to provide exceptional customer service and have a truck ready when it was reserved and confirmed the day prior. In light of the aforementioned issues, I kindly request a full refund along with the $100 needed to pay the movers we did not use. Thank you. Robert Elz, 770-262-3841

Rating:

1.0

I waited in the lobby for 43 minutes with not a soul on site. After about 25 minutes I rang the service bell a few times, still nothing. About 15 minutes later a mechanic came in and told me the service rep would be in shortly… he was not. The first month was supposed to be free as I had also rented a truck through u haul…. It was not. I set up a 4 digit access code, went back up the hill to begin unloading my things, the code would not work. I went back down the hill and made a new code that finally allowed me access. The whole process was miserable. I did not even get so much as a “my bad man we are super busy” when the service rep finally came in. And the fact that I was still charged for the first month is absolutely ridiculous. If I could give zero stars I would.

Rating:

5.0

The Staff is truly awesome to work with amd very Knowledgeable and kind

Rating:

5.0

The only thing we struggled with was the cost. We had this unit a little over 6 years when my mom went into a nursing home and never came out. I wish there was some sort of discount for us who need long term storage needs. But overall, it was a great place to store our possessions.

Rating:

2.0

I had sent several checks that never got processed by uhaul causing me to have to pay late fees. Then the rates almost doubled. This was absolutely awful. I will tell people to just sell their stuff and avoid storage units. You can buy new stuff and avoid all the hassle.

Rating:

2.0

I will never recommend U-Haul or use them for anything ever again after this experience

Rating:

5.0

The guy that helped me was very friendly and customer friendly.

Rating:

5.0

The staff was always accommodating and professional. The facility was well lite and safe. Thank you!

Rating:

5.0

Professional & helpful employees. Clean.

Rating:

5.0

All was well

Rating:

4.0

Only reason I didn't give an excellent rating is I believe that there is always room for improvement in any business. Other than that everything & everyone was amazing. I was in a tight situation & needed storage ASAP......I really appreciate the service.

Rating:

2.0

Need to train employees to let them know what’s going on….. was purchasing a piece of rope price was different from what was on product when she wrong it up …. She’s telling me I have to pay that price I said he’ll no call your Boss…

Rating:

4.0

Using the card was a bit difficult due to having to swipe in an out and the swiping to open. Hard to see the display during the day.

Rating:

1.0

They changed my locked & no one knew who did it or why. Skylar Fulton has 0 yes zero customer service skills, I’ve spoke with Blake Cantrell about her and she still continues to be rude and disrespectful. This place is a joke, please take your items somewhere else.!

Rating:

5.0

Everyone I came in contact with was very friendly and informative. Answered all my questions and made the process so easy and fast.

Rating:

5.0

Need better doors to access units the small glass doors make moving large items difficult

Rating:

4.0

Was told that the storage was on the lower level and it wasn’t…

Rating:

5.0

Excelente atención e información sobre la renta de unidades

Rating:

1.0

Not going to sugarcoat it. The manager at this site is probably the most unhappy man I have ever met. More than once I witnessed him be demeaning and even straight-up rude to his employees. When I first started using a unit, the check was a process and the young lady helping through it was struggling, instead of helping her, he yelled at her for not being knowledgeable and even went so far as to belittle her right in front of me, my parents, and other people in the room. every time I have been to the facility since then, he has been there and had something to ornery about. This last month it came to a head for me, and a few other people whom I met that were stored there, we all chose to pull our items from here. We did this because all of us got a late charge on cards that we usable, but U-Haul failed to charge the card. I argued that is an error on their part, as I would have no way of knowing they were having issues if they didn't 1. pick up the phone, 2. send an alert email. Ridicules is the only way I can describe it because even if you try to reason with the manager here about any issue, he throws it back on you or his employees.

Rating:

3.0

The agent was very knowledgeable and helpful.

Rating:

5.0

Skylar was so friendly and very helpful. Great at her job

Rating:

4.0

They would be excellent except store unattended at times. Need at least one person for checking vehicles and managing units and minimally a greater to say that someone will help in a second

Rating:

4.0

Had a UHaul air conditioning unit Ieak into my unit and cause some water damage to my items. Was told since I didn’t have insurance there was nothing they could do. Shouldn’t it be uhaul’s insurance to compensate? Also charged $2 extra every month and no one could tell me why.

Rating:

5.0

I rented the Cargo Van to transport then unloaded. Really like the use of dollies and the sliding doors when open. Thank you!!!

Rating:

5.0

Great storage experience…well maintained, well lighted, and reasonably priced with the added benefit of rolling carts to make it easier. Thanks UHaul Oakwood!

Rating:

2.0

The facility itself and the location are good, however the management at this location has some issues. I believe his name was Blake, and he has a few new associate working with him from the looks of it, and they were needing some assistance in taking care of my storage need. The associate helping me was having computer difficulties, and he was extremely short with her, attempting to brush her off several times, diminish her in front of me and my family, and belittle her. This in my opinion is not acceptable, and he needs training on how to handle leadership in the workplace. To the credit of the young lady helping me, she was able to set me up with a storage unit, and even was kind enough to bring us a few carts to move thing in. Over all, and while I don't think I will need the unit very long, I wouldn't recommend this site for storage or rentals until the some retraining has taken place.

Rating:

4.0

There were so many rental trucks and trailers in the parking area near our unit that it was sometimes difficult to maneuver our own truck to get near the building entrance. There was a water leak in our unit which damaged some of our books. The damage was not enough to file a claim or open a dispute, but we still experienced a loss. Hopefully the leak has been repaired.

Rating:

3.0

The staff aren’t particularly friendly. I have been with your facility for more than two years and though it’s convenient and clean, I find that any questions or concerns I have with the facility, billing etc., I’m met with no answer or made to be felt an inconvenienced. I have been a business owner for ten years and am convinced that our success is due specifically to our customer service, not just the excellent product we provide. Not everyone there is this way however, most are. I contribute this to the contagion of one bad apple. In my experience with my employees, an employee with a poor attitude is typically spreads and can become adopted as “the way we treat customers”. Just my thoughts. Happy New Year!

Rating:

5.0

Only thing is my move in day is 12/27/21

Rating:

3.0

Wasn't able to access my unit, could not get into building. Paid for a unit that I never even used because e When I went to unload my things I couldn't get in & was forced to find somewhere else that evening.

Rating:

5.0

Our guy was great and polite and friendly. Thanks!

Rating:

1.0

Employees blocking drive way to access units. Employees knowingly letting alarm go off while you move items in. Alarm tripping ever time I opened unit.

Rating:

2.0

The access panels didn't work to unlock the doors or disarm the units. The doors were just propped open & my card didn't work to disarm my unit: when I called the front desk they just said "yeah it does that. Just leave the door to your unit open & the alarm will stop"... What?! How in the world are propped open doors & a 10 second alarm supposed to make me confident in the security of the facility?

Rating:

3.0

No a/c but paying for it!!!!!!!

Rating:

3.0

When our lock "went missing" U Haul called and asked if they could put one of their locks on our unit and we agreed. But when the time came for us to clean out our unit no one could find the key to the lock they had put on! They had to call someone to come cut the lock off then tried to charge us $50 to have the lock cut off!

Rating:

5.0

Price and area better and more convenient for me. Easier access and cooler temps than at prior storage facility.

Rating:

5.0

I have zero complaints or issues with this place. They had the best units for the best price and everyone is always super helpful. I just didn’t have a need for a building anymore but I highly recommend!

Rating:

3.0

The facility needed to be better maintained and the staff was not very attentive. There was a constant increase in price but no increase in the services provided. It was time to leave.

Rating:

5.0

Well-maintained with helpful and responsive staff. Excellent hours. We actually came to this U-Haul location due to the hours. Clean units, hallways, exterior, with carts to borrow

Rating:

5.0

Best UHAUL location in Georgia! Don’t store you’re items anywhere else, you’ll be very pleased with the service! Mrs. Krys will make sure of it!

Rating:

5.0

Was treated well by the staff. They always answered all questions.

Rating:

5.0

AJ was very helpful and accomodating

Rating:

4.0

Parking to unload and load was very inconvenient,

Rating:

3.0

The units are dark no lights Very congested outside down near the dumpster u-Haul staff gets very upset when you pull up and try to go to your building to load stuff in the building next to dumpster I would not recommend this Facility to anyone The manager is extremely very nice man I hope you have a treats him well

Rating:

2.0

I reserved unit 2009, but when I went to the unit to move stuff in it had been taken. I called the girl working on the internal and she came up to the building to see right away. She wasn't sure if the prior person had moved everything out and there was a lock still on it. So she instantly put me in one that was empty across from 2009. She got a broom and dust pan and cleaned it out for me and I got to move in right then. She had excellent customer service and a positive attitude.

Rating:

5.0

it was great working with AJ

Rating:

4.0

I actually moved out 10/6 and let UHaul 800 number know. Please correct it in the system.

Rating:

5.0

I work until 5:30 and it takes me about 20 minutes or more to get across town, so I had very little time to access the facility in the evenings.

Rating:

5.0

Awesome service and the staff were great!

Rating:

4.0

Prices kept going up

Rating:

5.0

CSR Killian Brown offered excellent customer service.

Rating:

5.0

They took care of my needs and found a storage unit for me. Very helpful and courteous.

Rating:

4.0

Facility staff members was extremely helpful , however customer support was not understanding at all when trying to figure out issue at hand & communicating best option for us on Storage vs extending rental of truck.

Rating:

5.0

Thanks for the service.

Rating:

3.0

Increase price on service and reason wasn't clear.

Rating:

5.0

Always Friendly and helpful. You guys are great!

Rating:

5.0

I loved this clean and well lit storage unit. Uhaul provided dollies for use while there at the unit. I found that to be extremely helpful. I highly recommend them.

Rating:

5.0

Great Customer Service! Easy process!

Rating:

5.0

Aj your the best

Rating:

5.0

Krystalline Willams - hang on to her at all costs. She is a terrific employee, at least customer service wise and knowledge, mentoring, and training one witnesses that she displays to other employees

Rating:

5.0

Great customer service.

Rating:

5.0

The service guy was excellent. Very friendly and knowledgeable. He took time to show me the unit and how to access the unit after hours. I’ve never had customer service like this at any UHaul business

Rating:

5.0

Good fortune is when you have an employee such as Krystalline who knows the business, knows the computer systems, and knows how to provide customer service while being business-like and handling all.

Rating:

3.0

Halls were always dirty w/ dirt, dust, and dead bugs. Metal door holder was always loose or broken. I think these were all easy fixes that were shared several times w/ staff & management.

Rating:

1.0

A few weeks ago I did not have access to the loading dock because there were storage boxes stack in front of it. This was extremely inconvenient as I had one day off to get into my unit, Unacceptable

Rating:

5.0

The staff was very helpful and courteous. The storage in Oakwood was actually to small. But the staff invited us to go the Buford and use one of their new storage. It was perfected for our needs.

Rating:

1.0

it took two hours to drop off a small trailer and unload my furniture into a U-Haul box. the staff was completely overwhelmed by the number of customers.

Rating:

1.0

I took two (2) hours to drop off a small trailer and transfer my furniture to a U-Haul box. The staff was completely overwhelmed with the number a customers present and acted as if normal.

Rating:

4.0

They might need people on staff on the weekends

Rating:

5.0

The lady that waited on me was EXCELLENT. She was happy, friendly and very helpful. I would recommend all my friends in need of your service to come to your store.

Rating:

5.0

The young man was not pushy, he told me to look at the size storage and see which size would fit my needs. He was so courteous and the storage bins are clean and cool.

Rating:

5.0

Moving has been an overwhelming experience but u-haul has made the transition from one state to another much easier .

Rating:

5.0

Excellent customer service, excellent product! Thank you!

Rating:

5.0

Very good experience

Rating:

5.0

Great customer service. Very helpful

Rating:

5.0

Customer service is excellent. I had a problem using my pass card but the problem was immediately resolved. I will ,if I ever have the need for another storage unit, return to this U-Haul location.

Rating:

3.0

The girl who rented us a truck needs to learn how to do reservations correctly. Luckily, I double checked my reservation. She had scheduled it on the wrong day. That would have been disasterous!

Rating:

5.0

Your facility work well for me and I would recommend it to my friends

Rating:

1.0

Absolute terrible experience moved my stuff out of the storage unit in May and still was charged for three months over 600.00 called numerous times and told them that my stuff was out still charged ..

Rating:

5.0

Very helpful staff, they explain everything well

Rating:

4.0

Assess should be easier, storage trucks should not block entrance too storage buildings.

Rating:

5.0

Great U-Haul I will always recommend this establishment to anyone.

Rating:

2.0

The day I went there the staff was new and wasn't fully trained to be there alone. I was told that along with my rental of the truck that I also got one month free storage. and that didn't happen.

Rating:

5.0

The U-Haul facility in Mira Mesa (Origin) & in Oakwood (Destination) were both excellent. The staff at both locations were very helpful.