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DAVID TCustomer Reviews for U-Haul Moving & Storage of Old Town Yuma
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Damien is amazing, he is a valuable asset to your company
BARRY TAdd Bluetooth🎼🎼🎤🕺🏽
RICKY FClear with prices, but service was great.
TANIA LThese guys have pretty much got it down pat, fast and efficient.
CHARLES HThe outside labor worker was excellent. Name is Damian. However the office person should not be representing Uhaul. Not in the office for 20 min while customers formed a line and never once helped the outside guy, even though there was no work in the office and outside he was swamped.
DWAYNE PI don't remember the employees name but he was great.
JORGE GIt needs wiper blades...for the next person, next rain
DANIEL RRESERVED AT 20 FOOT TRUCK BUT YOU DIDNT HOLD ME A 20 FOOT TRUCK. WHY MAKE A RESERVATION? ANYWAY YOU HAD A 15 FOOT TRUCK AND I HAD TO PULL A TRAILER. LIFE GOES ON LOL. EVERYONE WAS NICE AT BOTH LOCATIONS YUMA AND DROP OFF IN STOCKTON.
ROBERT MReally disappointing that I have to provide a local address at this specific store to be able to rent. How is that possible when I’m from out of town? Store clerk was very rude about this. Not sure it makes much sense.
SCOTT KAll was good! Great use instructions for the truck and dolly and ramp! Customer service was excellent! Highly recommend this location and staff!
RANDOLPH SWas great no issues with rental equipment and no headache. Great customer service
WILLIAM LAttendant was very helpful!
MELCHOR CAbsolutely 1000% ha
MARTIN BOutstanding customer service!
JUAN GBetter customer service
Ezekiel HGreat customer service!
MATTHEW AGreat customer service
NILDA MAll is excellent 👌
JOSEPH Cnone, excellent customer service at both locations. excellent website, app functions , excellent website response time.
JOSHUA BAll was great. Damion was great at check in. He asked if any problems. I told him about the engine shutdown at an intersection. He showed genuine concern and thanked me for the information.
RANDY NAll is excellent 👌
JOSEPH CBoth reps were very helpful and knowledgeable. I planned to drop off after hours and the rep explained how to do that
OAKLEY REverything was AOK until the truck broke down. Even the roadside assistance was excellent. One thing I'm waiting for is the management's decision to charge me for a day instead of three days. I was told by the receiving crew, when I returned the truck, that I will only be charged for one day, by reason of the truck breakdown.
VENERANDO CThe owner wasnt that friendly but everything else was good.
SHERYL VMake U-Haul Great Again.
Alexander GSarha was excellent customer service 👏
James GGood service and quick
Brian DThe employees were awesome
William ABuy the lot next-door. It was pretty tight in there.
JEFFREY CThis location has excellent employees and excellent manager. The Hwy 95 Bullhead City branch was a dump and poor customer service gave me a truck with only 1/4 tank of gas, I don't like this because it's very difficult to bring back on exact 1/4 tank, and there is no refund on extra gas which is BULLSHIT! if they give no refund then they should mandatory ALWAYS rent trucks with full tank of gas. I returned the truck with 1/2 tank of gas, (OF COURSE I can't siphon it out) the manager at this location gave me a VIP card for my next rental the limit of the cost of the 1/4 tank of gas I had to give them for free, because of LAZY manager at the Bullhead City AZ. branch. If this is uhaul policy I will have a problem with this in the future because gas is too damn expensive to be giving it away for free and if it's a uhaul skimming/tricky/malicious tactic to scam more money. I don't like that.
DWAYNE PNo, I would not recommend this location. I reserved my truck from Yuma originally. More than three weeks almost 4 weeks in advance. 14 hours before I was to pick up the truck I received a phone call from Uhaul stating that my truck that I had reserved to pick up in Yuma was not available. That I would have to travel at my expense to Quartzsite, Phoenix, or drive to Blythe, California. This is all at my expense and my inconvenience not theirs. So no I would not recommend this location or Uhaul to friends or family. I flew in from out of state to move a family member and to drive the 26 foot truck with an auto transport for them. This was a very big inconvenience that they dropped on me just 14 hours before I was to pick up this truck.
FRANCES MOriginal drop off location was closed and extremely inconvenient. Wasted 45 mins of my life and gas money as a result of this.
MAXIMO MExcellent customer service, beginning to end. Check-in of trailer was professional and fast.
JAMES JCustomer service was excellent! Immediately assisted and facilitated the rental process.
RICHIE MOverall I think this is a fantastic U-Haul rental location. Great quality of quality vehicles, trailers, and supplies. At the same time I had the worst customer service of any of the dozens of U-Haul stores across several states here I have ever had. Maybe the other staff is better, but I had an extremely rude, unhelpful, and arrogant young man named Damian T. He was there when I rented and returned equipment, and you would think customers were a nuisance and the bane of his existence to this guy. I do not know if he is related to a manager, but I cannot imagine anyone allowing this sort of customer interaction without reprimands or training. I have managed and worked in customer service and still do, this guy should not be allowed within 100 miles of a customer facing service job. Just extremely rude. Talked to me and the people in front of me like I was a moron and looked annoyed during rental checkout, sarcastic and passive aggressive. I thought maybe he was having a bad day then. I returned my rental at 6:32 the day of, and he walked outside all annoyed. I asked what process is and he says “let me stop you right there. We aren’t closed yet but it is after 6:30 and you have to check in on the app” then just walked away like he was mad that I showed up. I walked in and told him I was going to write this and he said he just follows policy, so I told him policy is one thing but a rude personality is not the same thing. So he told me to leave the store. I don’t wish him fired or harm, and maybe he is truly ignorant of how he comes across, but get this guy some training or a job in the back away from customers if you want to keep good ratings. Customers are good people that are exhausted after moving and don’t need someone being rude for no reason. I probably could have been nicer in my interactions with him afterwards but he just kept being rude, and I could not believe I had to be dealing with this.
ROBERT CMy experience was excellent the return and the pickup was just amazing thank you you Uhaul
WILLIAM AI will never rent from this location again.
ROBERT EEverything was great, fast and friendly staff. Easy check in an out.
VASALYSSA FTrailer did the job as it should, staff was helpful.
FRANCISCO RGreat help
DAVID PI reserved a pickup truck using the app and using my debit card. When I got to u haul the employee said that I can only use a credit card. On uhaul's FAQ page, it says you can use a debit card for uhaul rentals. When I mentioned that to the employee, he sarcastically said "well they are going to have to change that". After he said that, I am thinking that, I need to start renting from Penske!
RANDAL QThe local business in Yuma was professional, courteous and helpful in arranging my move. They compensated for problems understanding and navigating the corporate website (difficulty comparing price options, need to reenter all data whenever a change was made, problems with scheduling times, fragmented invoice structure). My thanks to Alfonso Garcia for his patient customer service.
ISAIAH BProfessional workers for pickup and drop off.
Sandra MThe employee/s that helped me were great. I appreciate good customer service, however the process was more cumbersome than actually working with the representative. Everything that they assisted with, I could have done online. This is a great disadvantage as I rather like dealing with a person than doing things online. Technology is overated. The hidden prices were also annoying. It was more expensive than advertised. Besides taking away from good customer service and the hidden prices, I highly recommend this location.
PHILLIP SQuick service all around/ Did an excellent job.
ERNEST HStress free. THANK YOU
Timothy SIt was a great experience. Thank you
Donna PA little crowded. They had a lot of equipment but seeing as Californians are leaving California in large numbers I can understand why they have so much equipment parked around the small lots.
SHERRIE KYour people are really great to work with. Thanks
Carol GGreat crew
TOMAS SEverything was great very nice and helpful staff and the trailer that I rented worked great it served all my needs
Miguel GSo many bad experiences with this reservation.
CINTHYA BOutstanding personnel very helpful
TOMAS SEveryone was extremely Professional and courteous. Real people. People Thanks for your help.
RICKY DThis site was very helpful
Marjorie N | Overall ExperienceI confirmed my pick up time and apparently that was not communicated to the people working that day so they had to scramble to make my container available. Friendly and helpful though.
laura l | Overall ExperienceAlfonso Is the one with his name on the front door but Cody takes care of the customer. Alfonso seemed hesitant to confirm a time with me but Cody was the one who offered me times and was prompt.
IVONNE C | Overall ExperienceI would highly recommended this way to move your belongings. best experience in moving.
martha n | Overall ExperienceIt worked out great for me I had two pods sent from Washington State to Yuma Az.
Randy W | Overall Experience😎
VICTOR F | Overall ExperienceThe manager/owner went out of his way to make things go smoothly.
jim t | Overall ExperienceAlfonso and his team did a fine job!
Joel H | Overall ExperienceFriendly and helpful employees. My two U Haul boxes were ready when promised. All in all a smooth move. Herb Koth
Herbert K | Overall ExperienceAlfonso & Edgar were very friendly & helpful & very courteous. They made extra sure I was 100% satisfied. They made my Overall U- Haul a real pleasure. Thank You!!
Joseph P | Overall ExperienceEverything at this facility is excellenr, especially the staff who are friendly and helpful.
Thomas T | Overall ExperienceFirst time using UBox Shipped goods from East Coast to Yuma. All went well. Very positive experience. Yuma UHaul stored UBox for about 10 days. Very professional staff. Great manager
ELEK S | Overall ExperienceFriendly and helpful
Melanie M | Overall ExperienceThe staff at the 4th street site were very helpful and professional. We had 3 uboxes to unload. They helped us get the trailer hooked up and the uboxes loaded really quickly each time.
craig b | Overall Experience