Very friendly and helpful staff, we had a smooth moving day
Hang LCustomer Reviews for U-Haul Moving & Storage of Oshkosh West
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was phenomenal
TORI KVery friendly and competent staff. Easy and fast, too, just what you want when you have things to move!
GERALD HThe only issue is the individual that processed our transaction had very little knowledge of the equipment to the point we almost went to another location
KARYN VStaff was very courteous and accommodating!
JAMES PExcelente
HUGO GNice young lady very friendly...
SANDRA BThe CSR was very helpful, processing the agreement was fast and simple. Thank you!
JAMES AThis location was spotless and extremely well maintained. The manager is top notch. He goes above and beyond to make your experience 100% satisfactory.
PATRICK MThe staff is awesome here and I will not only recommend them to my friends but if I ever need to rent again, I will be there to see them.
JANET DExcellent communication throughout the process and the customer service received at the store was great.
RENEE TThe lady at the drop off was very nice and helpful
Anna RWe had the best experience with Ken and Tarren. They were both very professional and accommodating throughout this entire process that was incredibly stressful. We will recommend this location specifically to anyone who is ever seeking any type of moving assistance and/or storage units. Thank you so much! We appreciate you both!
JACOB HEquipment want there when time to pick up
MICHAEL SI love the secured locker storage solution for my recent move. The staff was very helpful and answeried all my questions. I liked pulling into the garage it keeps you out of the weather and is convenient. One complaint I have is the garage door. Alarm is extremely piercing to the ears, it is what’s up very distracting. Overall, it was a great experience. At times garage door number two did not open for me and I had to call to have an employee manually open.
Laura S | Overall Experience$90 for a one way trailer dolly seams to be taking advantage of people in a hard spot
JACOB RExcellent service and very friendly staff. Clean and organized store with plenty of options
JOHN BVery friendly staff and the team members I interacted with were focused on customer service.
STEVEN CSuper friendly- super helpful!! Well managed!!!
LANCE WRep was great and very helpful!
RUSSELL SKen and Jess were a great help at a difficult time and i couldn't be happier with the customer service I received
eric sGreat customer service!
KATHRYN PStaff was very friendly and helpful. Great asset to the operation.
Tom WGreat service
Jessica S | First ImpressionsIncredible staff here. I hope the area manager or GM are treating them well
Carlos MJust let love having a storage area there and it’s so nice inconvenient. We have zero storage in our condo in a historical building so it’s been very necessary over the years. Great job.
Victoria h | First ImpressionsGreat service
JESSICA SThe beeping for the garage doors hurts the ears.
Laura S | First ImpressionsSuper friendly, nice location and clean trucks! This is our second rental from this location and we will be back!
CHRIS KThe crew at Oshkosh UHaul are very responsive and friendly. They know their stuff!
RICHARD FBoth people that helped me did an excellent job.
SAMANTHA FTarren was fantastic! Very friendly and made the process go smoothly :)
Lauren WThe person who helped me did an exceptional job with the pickle I was in needing a 5x8 trailer to get home furnishings to St. Louis for a daughter that just experienced a home fire early morning 3/6.
GREGORY KKen did a great job helping me through the process and made it easy for me to pick up and get on my way quickly! Awesome service and friendlyness.
BRENT TKen, the manager, was amazing. He called me prior to my rental, shared a better deal plan with me, and even allowed me to stagger my pick ups so I could move some things at different times when I had additional help. I will definitely call him again if I have needs for moving vehicles and will highly recommend others talking to him and his Oshkosh West office team. Thanks Ken!
BRENT TThis location is probably the best Uhaul I have been to. The manager and employees are obviously there to provide a great customer experience.
JEFFERY WThe Oshkosh U-Haul was exceptional! They had the trailer ready to go at 7am when we needed to pick it up. The place that we dropped it off in St Petersburg FL was also ready to take care of our empty trailer. Came out to meet us when we dropped off our trailer. All places were impressive!
ROBERT REverything went smoothly, Ken was great, explained everything to me so I knew what to expect, even joked with me keeping everything on a great level! Even when I brought the truck back I dealt with a young lady ( unfortunately didn’t get her name) but things were upbeat and quick!
BARRY JThe manager that I dealt with was great. The only issue we had was when we picked up the truck it only had a ¼ tank. It wasn't a big deal, but when we returned it, we got charged an additional $9 for 2 gallons of gas. Just kinda annoying.
KYLE RFast and easy process. Friendly staff
Nicholas C | Online Move InAll good, very satisfied
JEFFERY WKen was completely awesome. His customer service was on point. Highly recommended.
FELICIA GOutstanding customer service!
Jeannine L | Overall ExperienceKen the manager made my whole experience from beginning to end the greatest experience I’ve had with Uhaul. I can’t thank him enough.
JOY J | First ImpressionsThe representative I spoke with, andrew at the 700 Main St. location help me set up the reservation and was professionally sound and got everything set up for me for my pick up and as well as did they follow up after the tow also. pick up location was professional and ready to make sure trailer and everything was hooked up.
SHOUA LThey didn't tell me I had to drive to the front for a final inspection. The guy that hooked up my trailer didn't speak much. Just said I was all set. Then I had to come back because I didn't get the inspection.
katherin bThe truck was warmed up and ready to go for me. Check in was easy and returning the vehicle was really easy too. They have any and all the supplies anyone would need for helping with moving.
KATHERINE LThe person behind the counter at 9am on 2/23 was fantastic.
DALE DNothing, everything went smooth employees were very friendly and helpfully
ERIC WTarron was excellent and cheerful even though she was one of only two people on staff that day.
RACHEL Rattendandt was excellent
ADAM KI had a better than perfect experience when I rented a 20' truck from the 900 N. Koeller St., Oshkosh, WI location. Everyone I dealt with, was super friendly and kind, making me feel calm and confident about driving that big truck back home to Michigan through Chicago, days later. I knew that I could count on them with any questions that I had. Ken, especially, was a huge help. Tarren, Janice, Delores, Jess, Matt, Kalvin and C.J. were all very professional and knowledgeable. I'd recommend renting from the Koeller location, anytime. They're easily located near Hwy. 41, which made it even better...simple to find as I don't remember much about Oshkosh. I needed packing blankets and mattress bags. They had ever single thing that I needed...including the 2 dollies. A BIG thank you to all of the employees!!!
DEBORAH AStaff was very helpful
JOHN STarren did a fantastic job of providing fast service, even though there was several other things going on at the same time.
JASON HNo complaints Super friendly and knowledgeable customer service Vehicle was clean and running waiting outside the front door for us!
JOHN DThe staff here was amazing and it was super easy to rent a truck for moving! Amazing service!
LINDSAY TI love you guys and thanks so much ...keep up the good work you guys do..sincerely yours
Logan L | Overall ExperienceEverything was great
david sManager goes above and beyond with his customers!!!
Amy L | First ImpressionsI can't think of anything.
MARY DThey even had our van warming up for us! Everything went very well.
STEVEN WNothing! The guy who took care of us was amazing!
KRISTIN UVery helpful staff, clean building, Ryan and Adrianna and Ken quick to respond, professional, and made drop off very easy and smooth
WAYNE NHad a great experience at U-Haul thanks to the extremely nice employee who went above and beyond to help. His kindness and professionalism made the whole process smooth and stress-free!
Robert PI was blown away by the awesome customer service at this U-Haul! I was given a business card by the man who took me through the place and who also set up my account so I know his name is Ken Knoblock. He answered all my questions and made the entire transaction positive and seamless. He even went ABSOLUTELY above and beyond and came back to the location after business hours to help me get in when I wasn’t entering my information/card correctly. The facility was clean and bright and I loved how there was music playing. The bathroom was spotless too! People do notice these things and Uhaul can be proud to know how well managed the Koeller St. - Oshkosh location is!!
Kathleen N | First ImpressionsThe staff is always friendly and goes above and beyond regular customer service!
Jennifer G | First ImpressionsWas very impressed with my three years renting. They always went above and beyond to be helpful and understanding. All the services I have used through this location have been super helpful and I am so glad they made it easy.
Amy B | Overall ExperienceKenneth K. The manager was exceptionally great. He an Tarren were the best. Always helpful with everything. The cleaning lady Delores always a good morning and willing to lend a hand if needed. Janice, Jess, Matt & Kalvin also great. Thanks for everything. God bless all.
Ramon T | Overall ExperienceEasy access, climate control, and great customer service!
Rameez R | Overall ExperienceThe manager Ken was very kind and helpful.
Kaytlen J | First ImpressionsI used the “one month free storage” so I cannot judge if the storage service is a good value at a particular price. The unit was clean. The only issue I had was alarms occasionally going off while I was in my unit. I had properly completed check-in so I suspect that it wasn’t me, but perhaps some other unit. The alarm was very loud and scared me. I understand that the alarm has an important purpose, and I am glad that it is present. I absolutely would recommend this storage facility to anyone looking to store their items using the “one month free storage” promotion.
ISAAC H | Overall ExperienceTorrent was super helpful in getting the right size unit after I screwed up and got the wrong size . Thank you Tarren in all that you do.
Brian L | First ImpressionsKen, Janice ans Delores are all a credit to Uhaul. They all exhibit p
Debbie N | Overall ExperienceEasiest move in ever. Even accomodated going to a larger unit the same day.
Ruthanne C | Online Move InCalvin and Brian were a great help
james h | First ImpressionsKen was very helpful, knowledgeable, and courteous.
Kim G | First ImpressionsGreat storage place. I had been renting for a year. Staff is very helpful. Never had an issue and my things were very safe. Highly recommend!
Angela M | Overall ExperienceAll the staff were a pleasure to deal with, from the front office to the cleaning staff.
James S | Overall ExperienceI have to be Fair here. It would be nice if the access hours for climate controlled storage ran is late at 11:00 p.m. . However, and using the facility, which is still a learning process for me, I am reluctant to try and go up there after 6:00 p.m. and before 7:30 a.m. the reason for this has to do with no employees being on the premises so nobody's there to unlock a door or open anything up before 7:30 a.m. and after 6:00 p.m. . Not sure how it all works, but I think a certain part of the facility is automated, and it may know that you're there with sensors or something doing the work of staff. The other issue I have is with U-Haul application. It is practically impossible to reserve anything in that application you do everything up to the end, and when it runs a credit card it comes back with you forgot something. They really need to focus on the app and getting it to work right! Having said this, in comparison to other facilities. This facility, is hands down, the best one I have ever been in. As long as it is within 25 miles of where home is I doubt there's anywhere else I would consider going. The staff, all of the staff, are just awesome! The facility is spotless, I feel safe there, and have yet to see the first rodent running around anywhere! It is for the two reasons I mentioned problems with the app ongoing, and not understanding how it works when no employees are there is the reason I ding them one star. In reality they should get four and a half Stars!
Roger D | First ImpressionsKen walked me through all of the storage options and answered all of my questions. He was a pleasure to work with . Thank you Ken
Brian L | First ImpressionsKen was so helpful and very friendly
Gale T | First ImpressionsVery happy with this place
Cathy C | Overall ExperienceAwesome customer service!
Adarius W | First ImpressionsExcellent Customer Service
Sharron T | Overall ExperienceKen was extremely helpful and answered all my questions.
Brian L | Overall ExperienceUnit was easy to reserve. The facility always had carts available. Check out on the app was very fast.
Elizabeth G | Overall ExperienceGreat customer service, support and did a fantastic job!
PATRICK M | Overall ExperienceKen, Ted, Dolores, & Tarren are all fantastic employees. They all helped me at some point in my moving and storing process. Highly recommend them AND this Uhaul facility.
Michael T | Overall ExperienceWorked with us and got us into a storage unit fast and easy.
HELAYNA G | First ImpressionsTarren is amazing, she deserves a raise.
Katie C | Overall ExperienceHad a great experience renting trailers, a truck, and a unit while we moved. Ken was very helpful when I had questions and any issues. Excellent customer service!
Matthew B | Overall ExperienceMy storage unit was accidentally deleted from the mainframe, and when I called (Ken) after the store hours closed on 9/4/2024, he came out to the building immediately and was able to resolve my issues and regain access for me. He was very professional and I appreciate him coming out at night for me.
Andrew M | Overall ExperienceRequesting after hours access made putting things into and out storage easy! The team that works there is amazing!!!
Karen M | Overall ExperienceVery happy with the staff and the facility. Staff answered all my questions and were helpful with educating me regarding entry and security. The facility was very clean and well maintained. I was impressed.
Michael H | First ImpressionsI can’t explain how poor of the service was at the Ohio st location. The storage unit I reserved was given to another person. They tried to give me (2) smaller units, but it was not the right solution. I was then so upset, I went to you. When I arrived at your location with some friends, we were welcomed by the exact opposite type of service and staff. Your crew, led by Ken…were absolutely a blessing. I was given (2) 10x10 units…and was soon made aware one was leaking. Your team quickly made accommodation that made my move into the state much better. Your staff was helpful, facilities were immaculate, and the equipment/units were perfect. I can’t thank you enough for the quality of service that was provided. 5 stars!
Dylan P | First ImpressionsThank you
VANESSA C | First ImpressionsGreat facility and staff! Definitely recommend!
Angela G | Overall ExperienceExcellent service!!
john S | Overall ExperienceSince Ken Knoblock became the Store Manager it's been really great. Finally a Manager that cares and is very friendly. Hope he stays. That store needs him.
BRYON C | Overall ExperienceThanks so much
Erica D | Overall ExperienceGreat facility, however, it's getting too expensive
Michael F | Overall ExperienceThanks for helping me at my time of need I’m going through so much right with my health and mental illness thank you so much
Erica D | First ImpressionsThe only thing that wasn't perfect was the closing out of my second unit. Otherwise everything was great.
Tyler F | Overall ExperienceExtremely helpful and friendly.. very impressed with the staff and the vehicle was in great shape easy to drive.
john S | First ImpressionsCustomer service at the storage was great!
Spencer S | First ImpressionsI ended up talking with a call center to set up my storage unit and truck rental. As a result I didn't get my first month free which is available for everyone at the location I went to. Thankfully the staff at location helped me out and will be giving me my second month for free, so it was resolved. But it was still kind of aggravating to have to pay more than I expected to start.
Cory K | Online Move InAfter 6 weeks of a broken door not being fix and dangerous, after moved out it still wasn't fix 3 days later yet Your financial department needs a lot of help. I should have a Free month given to me.
patty l | Overall ExperienceWe booked a unit thinking we could store our van. When we realized the next morning that it want possible, we went directly to the office. The clerk was rude and unhelpful and acted like I should know better. I asked for the unit to be canceled and our money refunded. He said that the card was not charged but he did give me a receipt for the closed unit. This morning when we looked.... the charge is on our credit card. $284 and some change. Your website showed nothing about not storing vehicles that we could find. We were up from Ohio trying to help our son and it just added more stress to be told if it does charge our card that he (the clerk) can't refund it.
Robert B | Online Move InI was very impressed with the service! I had someone else driving the van for me and he was very rude to her but she handled it very calmly and professionally. I would definitely recommend this uhaul facility and will use them again should I have a need.
Debra L | Overall ExperienceEveryone was very friendly would definitely recommend U-HAUL to all my friends and andody that l know I would like to thank your staff for all the help they gave me take care have a wonderful day
WILLIAM B | Overall ExperienceGeneral Manager, Michael? I believe that was his name, was great. Very friendly and helpful.
Brandon A | First ImpressionsOverall my experience was fine with U haul. I never liked the 1am emails in regards to it. I found no way to change it with any sort of settings. I am on call overnights alot so being woke up in regards to (your autopayment is made) at 1 or 2 am was not entertaining.
ANTHONY K | Overall ExperienceHelpful personnel, good experience.
Marlan R | Overall ExperienceMitch was very helpful and courteous
Marlan R | First ImpressionsOverall extremely satisfied. Affordable and convenient - high quality facility. Met our needs very well.
Dan M | Overall ExperienceYour facility is great, and I have a lot of respect for it. However, the recommended person to move my stuff into your facility did not have a drivers license. He was muscle only so rather than starting a new I had friends help me straighten things out and I have yet to get anything into your storage facility, OK
Robert M | First ImpressionsTaran is an excellent employee! She is the glue that keeps the place together. Sean is a horrible employee. He should never be in front of customers! He is very condescending and lacks ALL people skills.
Mike W | Overall ExperiencePeople and dogs living in multiple units. Individual unit alarms mean nothing. As no one responds to alarms. Timers on lights are poorly set. Unfortunately homeless are staying warm inside storage facilities.
Vince W | First ImpressionsThe entire team here was fantastic, even loved on my Corgi
MICHAEL S | First ImpressionsThe place was very clean staff was very nice and helpful thank you
Jermail M | Overall ExperienceCustomer service was waiting on me and trying to help train a new customer service person that was waiting on another customer. Made my experience alittle more confusing.
Kathleen A | First ImpressionsAmazing! If there is a heaven i have found it here. It was like god himself had blessed me and i found this uhaul. I dont know what i would of done with out uhaul. Thank you!
Maxwell M | First ImpressionsStaff was awesome and helpful. Facility was clean and great.
David S | Overall ExperienceEverything was very easy
Elizabeth G | Online Move InThanks for all you do!!!
LeAnn F | First ImpressionsVery convenient. If the need should arise, I would rent a storage space from them again.
Kevin M | Overall ExperienceVery bad timer. 10 min & lights go off. Have to walk to end of aisle to trip motion sensor. Total SUCK. No toilet paper one day. Big problem. Staff doesn't know answers to simple questions. Overall units provided storage needed. Place clean. Staff avg.
Greg R | Overall ExperienceI like the 1st month is free
Dale P | First ImpressionsConvenient, accessible, clean. Great facility.
Paul S | Overall ExperienceThe facility is great. However, the facility log-in process is not well signed and difficult to initially to understand. I had never used U-Haul storage before. Customers should receive written or PAPER handout or video or text, or email which explains EXACTLY how check-in & out. The handout should have PICTURES of the facility’s exterior key pad and interior key pads and explain how to use them. I set off alarms multiple times because I couldn’t find the swipe/keypad inside and didn’t understand how to use it. The location office phone is not staffed. There is no human to contact for specific questions about the location, policies, or for immediate assistance.
delores K | Overall ExperienceThank you for your service to the community in providing a storage like this.
Gloria A | Overall ExperienceUnit extremely small for the price. An NOT well explained in the description. And the fact that I don't get any type of refund for exiting the unit early is Not cool. I should be getting back half my money for the month.
Tiffany L | Overall ExperienceI have never had an issue with this location.
Angela M | First ImpressionsVery Friendly and Patient
laquanda j | First ImpressionsDuring my visit, I interacted with 2 individuals. The first was a young lady that helped me resolve an issue that resulted in my storage unit being arbitrarily closed without notice--to be clear, this was a computer issue, not something someone did. After getting this resolved, I went to my unit. Once there, I found that there was a company lock on my unit so that I could not access it. When I went back to the office, the young lady I spoke to before was not there, but an older gentleman was there. When I told him that I needed to get a red lock removed from my unit, he responded in an extremely demeaning, condescending tone with the words, "Did you pay?" Not once during this conversation did he alter his tone or demeanor once he learned the truth of the situation, nor was there an apology. I strongly encourage everyone to not deal with an older gentleman at this location (whom I think goes by the name "Doc", I head an older lady that works there say), as he will not be professional and treat you with a minimum of respect a customer deserves.
Jeb L | First ImpressionsU-Haul was a little more expensive than what I was used to. But well worth it. Their wasn't any worries that my things were dry, dust free and secure. I will definitely use U haul in the future if needed.
Judy F | Overall ExperienceGood job
Thomas C | First ImpressionsGood
SHANE C | Online Move InVery clean and well maintained place. Very helpful staff!
charles b | Overall ExperienceGreat place.
Mary H | First ImpressionsAbsolutely great staff and facility, never had to worry about my belongings and if I had a question the staff answered it right away. Highly recommend
Tanya R | Overall ExperienceHad a little issue in a month's rent got it straighten out no problem.
CARL B | Overall ExperienceI waited more than 30 minutes for the manager who then waited on a couple who arrived after me. They left a new hire on her first day alone in the office.
doreen e | First Impressionsvery accommodating when i was I reserved, used space, and when I closed my acct. people were very nice and accommodated my need to sit down because of bad knees.
Mary M | Overall ExperienceThank you for providing a safe, secure, clean, temperature controlled place to keep my things safe while my life was in transition:)
Yvonne W | Overall ExperienceManager is the worse and very rude. Facility is very dirty inside by the storage units and I will never use this location again
Mary D | Overall ExperienceWhat a great place if you need extra storage! The place is very clean and well set up. The staff is friendly and helpful. The only negatives are a random, extremely loud alarm that will go off occasionally and I wonder a little bit about security at times the way it is set up. Overall a fantastic experience with this facility!
LAURA L | Overall ExperienceThe young customer service agent didn’t greet us and seemed to have an attitude issue.
Oscar B | Overall ExperienceThe only problem I had was that the storage units were too small. I had to rent another unit.
Christine M | First ImpressionsN/a
Felicia G | First ImpressionsTarren was extremely kind, helpful and answered all my questions. Thank you!
Ryan K | First ImpressionsEverything was perfect
jessica l | First ImpressionsThe young lady that helped me was very nice. The guy next to her was kind of a jack@@@.
Tim R | First ImpressionsWas the bast
Dianne H | Overall ExperienceDoc, Alicia, and Janice all professional and helpful. Uhaul very clean.
Debbie N | First ImpressionsVery helpful and flexible on returning equipment.
GAry K | First ImpressionsThe manager was absolutely amazing and the customer service was above and beyond.
Jennifer H | Overall ExperienceNot only was the facility easily accessed clean and convenient but they had a community sharing furniture and household items to put things that are in good condition but you don’t need and someone else might. Reusing and recycling household items! Amazing idea
Therese F | Overall ExperienceWe moved from GA back home to WI and used this unit from November til end of December. Our last month was up on December 29th, didn’t plan on renewing it since we had moved into our home already. We had planned to come back on the 28th to close everything out, however I had fallen, torn my ACL and was unable to get back to Oshkosh. I chatted with the online folks and let them know what was going on, he said he’d put a note on the account. A few days later we were charged next months rent and a late fee. So 2nd week in January now, I was able to get back to the unit ti close it out. Spoke with Cash and he saw the jot on our account and closed everything out for us and removed the month charge and late fee. He really made it so easy and hassle free! The facility was always clean and easily accessible. I had to go in there once with my 3 small kids with me and I had no issues.
NICOLE A | Overall ExperienceWas upset that I was charged for the second month; I was initially told the 2nd month was free. I moved to a different storage company as a result. That said, everything else was wonderful.
Ruth P | Overall ExperienceIt was nice and clean but the manager is really rude every-time you speak to him he has a terrible attitude. There was multiple times I paid my storage fee yet they would have me locked out of my unit until I had to come ask them to remove the extra lock.
Ashley t | Overall ExperienceI had a sad experience at your facility. One of your workers backed into my car causing minor damage. But she and another worker were both rude to me. She didn't apologize for backing into me and acted like it was my fault.
Jennifer B | Overall ExperienceThe guy working the counter suggested a storage unit that had a promo offer of the first month free. Indoor offloading was a godsend during the winter.
Mike B | First ImpressionsAll hood
Deborah B | First ImpressionsStorage was nice. Never had communication with a person. Move out was convenient online but not processed timely causing me to receive a late notification after moving out. Would recommend to others.
Heidi B | Overall ExperienceConsistent rude customer service. Asked questions, got a shoulder shrugs or replies of so or what do you want me to do about it? Should be able to fall back on policy and explain it without treating customers poorly. After witnessing another customer try to figure out how to take furniture in-and-out of a single door while having to hold it open, reported the sliding door wouldn't open. Received a snarky reply of, That's because I forgot to switch it from night to day. It's OK forget a step, but it's not OK to treat customers with rudeness when they report it.
AMY L | Overall ExperienceMorgan at the Koeller Street facility was especially helpful and knowledgeable. She made it a great experience!
Maresa V | Overall ExperienceThe lights were never on after dark and the lots were dark. The unit next to mine had 2 vans there with some pretty scary folks in it the last few times I was there. I didn't like it at all. They were itting next to the building and had their windows and doors open. Not impressed
karla G | Overall ExperienceThe workers were always very friendly and helpful. Very nice place, I highly recommend.
Deb S | Overall ExperienceGreat service, staff is always very friendly, I can’t name a different company that has truck for rent or storage
Thomas H | First ImpressionsWould be an excellent if monthly payment setup had been handled appropriately upon rental of unit; other than that no complaints.
HENRY B | Overall ExperienceSome of the employees don't smile and have no customer service manners. The storage unit was wonderful.
dianna f | Overall ExperienceThe floors look like they have never been swept or mopped by the storage units. If you can talk to a staff that's not the manager then it's not bad going there. The manager is never friendly or helpful
Mary D | Overall ExperienceThe manager of faculties less than personable. Sarcastic and condescending at checkout. So very unnecessary! The young lady and guy were helpful.
RAELEEN P | Overall ExperienceExcellent experience. Utilized the indoor storage for several months over the hot summer and furniture was in great condition. Staff very helpful in explaining access to unit. Would highly recommend.
Melodi S | Overall ExperienceVery efficient staff and knowledgeable. Facility is well maintained, and the climate-controlled units are excellent.
Lois N | First ImpressionsManager is never friendly and always has an attitude. Every time I have been there he is the only one there and have no choice but to deal with him. If you need help with something your better off not asking him.
Mary D | First ImpressionsHad a good experience! Nothing bad to say!
Tashina B | Overall ExperienceThe man at the front desk was very rude as we were going over the paperwork. Told me” he reviews the instructions quickly! “… and that he did. And when I repeated the instructions to make sure I had it correct as far as using the card and such it was as if I was wasting his time! We tried for well over 40 minutes trying to gain access with the card to finally be told it may take 30 minutes or longer to get activated and that we “may need to come back tomorrow “!!!!! We had unloaded 2 trucks already and live 2 hours from the storage unit! Eventually called the man in the store as he was closing at 7pm and he said computers are slow come back tomorrow. I then asked if he had a key to help us enter and he had no response. Then I said if we enter the unit alarms will sound ….and he replied” yep nothing I can do about that”. At that point we were fed up with the attitude of this man so we entered the unit , alarms sounded and he eventually turned them off. Not a pleasurable experience. Well kept and clean within but the customer service lacks much attention to detail!
RAELEEN P | First ImpressionsKeep up the great work! Loved the candy and coffee.. very accommodating.
ri W | Overall ExperienceMy only trouble was with my own ignorance. I didn’t know what to do and had to figure it out. Perhaps a video on the entire process from picking up the truck to dropping it off to getting into the storage facility would be helpful. When I am moving I have a lot of helpers just waiting so getting checked in as fast as possible values all of their time.
Aaron E | Online Move InThe gentleman who signed me up had very poor customer service skills. He was not welcoming, friendly and the transaction almost felt like an imposition. There was no " Is there a thing else we can help you with today? " I was not offered to purchase a lock or anything.
Virginia M | First ImpressionsSo I really appreciate the level of security however I feel the price is really high.
BRADLEY S | First ImpressionsFriendly and easy process
ri W | First ImpressionsThe staff was excellent to help me….. the original unit I was supposed to be in must have been in use so they gave me a storage unit on the inside….. the ONLY thing I would suggest is that you have some soda machines around because I know I would pay to get a cash out bottle of soda…. And they even helped me with uninstalling my trailer
Mark P | First ImpressionsWhen we arrived to open our storage unit, there was someone’s personal lock on it. It was a good thing we got there right before they closed. He took care to make sure we could get into our unit.
Janet O | First ImpressionsVery convenient
Steve S | First ImpressionsOnly problem was I was given 3 different units and 1-was a 10×5, the 2nd- was small door with a lock, and 3rd-was taken. 1 in 1/2 hours to rent 1- unit. Otherwise everything else was good.
patty l | Overall ExperienceGreat place to store property and rent trucks. Good supply of all items and needs for moving.
ANTHONYGLENN M | Overall Experience3. Communication regarding access was clear, but my unit is outdoors & there is no gate at the facility, so some of the information was irrelevant to my location. 5. I didn't need to go inside the actual facility, but my storage room unit floor covered with cottonwood seeds.
Megan H | Online Move InWas not given the price the trailer rental was going to be and was not asked what time I would be picking it up he just put me in for 9am.
Mary D | First ImpressionsThey were very friendly and helpful great experience thank you
Tania A | First ImpressionsBest service I've ever had at uhaul from start to finish. Didn't lift a finger.Totaly impressed. Can't thank you enough!!!
MARCELLUS M | First ImpressionsI just can't say enough great things about this storage facility. The staff was friendly, knowledgeable and mist of
Diane K | Overall ExperienceI had two problems when I moved in. When I arrived at the location, the unit I was assigned was already rented out. I spoke with the employee ( very kind and helpful) she did help me out by assigning me a different one. However, when I went back for a second trip, my code didn’t work and couldn’t get into the building. I live on the other side of the city and it was a wasted trip for me. I went back the next day and couldn’t get into the building at all. I went to speak with the employee (very kind and professional) and she ended up giving me a access card and explained how it works and how to get in. I also found I needed a larger unit and she was able to find me the new unit and made the process painless.
Bobby K | Online Move InI would like to mention that you have a great employee his name is Kody!! He went above and beyond to help me and I really appreciate it..
Melanie S | First ImpressionsEverything is great except for the fact that I was only issued one key card. This is a major inconvenience as I have multiple people that need to access the unit. This is such a major drawback I almost canceled the whole thing. The person I initially talked to led me to believe I would be able to get multiple cards. I cannot understate how irritating this is. I'm paying for the unit I feel I should be allowed multiple cards to give access to whoever I want. Even hotels give multiple cards. Please fix this.
Jason K | First ImpressionsLots of miss communication was told I needed to have their lock & when I returned there was a 2nd lock put on & it was after hrs. I was supposed to have the 1st month free & when it came to close my unit, I'm not sure I received the credit of the last payment I made. Some of the staff & managers need training on customer service. And even this survey says I move out on 2-3-22 when actually I move 10-31-21
tim h | Overall ExperiencePrices are above average for the area. Probably would have stayed using the unit if price was more in line with other places.
Thomas H | Overall ExperienceThe receptionist did not explain where the alarms were located and two of the access doors for the truck were not functional - we wasted 20 minutes - which cost me $100 of movers time - just to get into the facility
GERALD C | First ImpressionsDoc is Awesome great customer service and handled things in a timely manner
LYNDON H | First ImpressionsMy goodness the folks who helped me were so very kind and helpful. I have not had this kind of customer service for a very, long time.
Diane K | First ImpressionsThis facility very adequately met my needs for temporary storage. The 24 hour security measures taken on premises and the enclosed loading and unloading docks were of particular convenience to me. And lastly, even though your monthly rates were a bit higher than competition, the first month free offer closed the deal for me!
Paul V | Overall ExperienceFast, easy, and convenient. Staff super friendly.
Loretta M | Online Move InVery clean, organized and friendly workers
Brianna T | First ImpressionsThe staff at this facility were excellent. Any time there was a question or even with completing the paperwork they were most helpful. The facility itself is very clean very well lit and very protective for my goods.
STEVEN D | Overall ExperienceThe people working were amazingly friendly and helpful. Moving is a stressful time and they went above and beyond to make things smooth.
Jessica R | First ImpressionsI am an elderly lady who got covid and almost died, uhaul was called several times about my storage unit. So I wouldn't lose my stuff, well I did, and supposedly it was auctioned off for $5.00?,?? Are you serious? I have no winter clothes, no winter coat, boots, furniture, nothing!!! All because your employees do not do their jobs. They were contacted numerous times for a payment plan, and they still stoled 6 decades of belongings for supposedly $5.00. I have put this publicly all over as well as newspapers and TV news. What they did was so wrong, especially to a old disabled woman who had covid 2 months and almost died. Everyone will hear my story, and what oshkosh uhaul did to me!! Manager Doc is a joke, as I know he received my families messages that I was in ICU!!! Very poor business and I will be obtaining an attorney and suing for not being able to retrieve my stuff as I was promised.
Angela E | Overall ExperienceGreat Storage Will Recommend To Friends & Family Thanks You For Being Awesome.
Dimitriy D | Overall ExperienceVery Friendly and knowledgeable staff. I believe they were the owners/managers but did not get their names
MICHAEL S | First ImpressionsBest customer service I have ever received. Extremely helpful with the changes I had to make
Evan N | Online Move InWas having a lot of issues checking in on my phone for anything. The gentleman whom helped me was super nice and very helpful!! Had a good sense of humor :)
Tashina B | First ImpressionsI feel that it is way expensive for that size unit and I was told that it was over the half size of a garage and lost a lot of things because I couldn't get anything else at the time. I would of been okay with a size of a garage and would of paid less.
Judy K | Overall ExperienceWill never recommend or rent from Uhaul. The staff and service in Oshkosh was go’s awful and the worst experience
Hadlei S | Overall ExperienceWater leaking from another unit across from our unit.
Ashleigh D | Overall ExperienceThis was my fathers storage unit and he passed away and i have been trying to get the staff to communicate with me in regards to how i can obtain my gathers belongings.
chris g | Overall ExperienceFinding the unit on the map and in person was a challenge. More signage in the building would be helpful. I was not happy to see a giant rat trap in the unit when I opened it. Storage inside is already limited without having to save space for that thing. I removed it.
Andrea B | Online Move InMy information was never processed in the system. Staff was extremely rude. Extremely unprofessional. I will not be using uhaul in the future.
Christine R | Overall ExperienceGet what you want done with fun.
Shawn P | Overall ExperienceConvenient, climate control, easy loading and unloading access. Polite, knowledgeable and helpful staff. Only suggestion is need more moving carts. Most times I was there there were no, or occasionally one cart.
Mike S | Overall ExperienceThese guys and girls are amazing! Really the best and I hope people are noticing!!! Please someone reach out and tell them al they are the best in the country and I’ve moved around a lot!!! Thanks Brian
BRIAN H | Overall ExperienceThis location and all others I interacted with over the last month was excellent. All the staff was friendly and knowledgeable. However, your reservation system is the number 1 WORST I have ever used. Tell me, what does RESERVE mean in your world. Your company is totally lying when they say they have a reservation for you. I know you know I'm right because I asked 3 different stores about the truthfulness of your company fulfilling the word 'RESERVATION 'as most everyone understands it. They all agreed...... the company SUCKS!! I hope the next time YOU RESERVE A AIRLINE FLIGHT that you receive the same back as you give out. Times 5!! Regards
DANIEL J | First ImpressionsVery happy with our storage experience with this location of U-Haul!
JILL A | Overall ExperienceExcellent
EZEKIEL T | Overall ExperienceI've paid my storage online, yes the first payment was late only because I thought I'd already set up auto-pay. However, I have payment shown on my bank statement. The next month I paid it and set up auto pay however, for some reason it doesn't appear to have gone through. Then my storage is locked even though I paid it and the late fee. I try to call and never get a answer.
nicole f | Overall ExperienceOnly issue I have is my first month was supposed to be free but I still got charged
Shane W | Online Move InFriendly and very accommodating!! Flexible plans and super easy to work with!!!
Henry H | First ImpressionsGreat place to get a storage unit. Clean and well kept. Super friendly staff.
Stacy S | Overall ExperienceNeed to upgrade speed & user-friendly computer system. Torturously slow. Need a dedicated 24-hour internal help line for employees encountering problems. Update online system for Oshkosh storage map. You see a map with various colors online, but no color code indicating available units.
Yvonne W | First ImpressionsAwesome staff and facility!!!
Toni O | Overall ExperienceIt started out really great but the last couple times I was there the overhead doors wouldn't open. There was trash and a lot of things in the hallways people had left it must have been a really busy weekend. Overall it was good I had no problems. The main person I dealt with was Marcus and he was always very very helpful Good guy.
julie l | Overall ExperienceThe staff is always friendly and helpful. Have rented trucks multiple times and everyone is terrific to work with.
Tiffani A | First ImpressionsI think the place is great! Everyone is friendly and helpful.
Deb S | First ImpressionsUnder staffed
Linda E | First ImpressionsStaff was extremely professional very friendly and helpful. I am glad I chose this facility and would recommend it to anyone
julie l | First ImpressionsStorage unit assigned to me had a lock on it when I arrived first time to use it. After hours number I called went to voicemail and then still have not received a response.
GREG G | First ImpressionsSuper friendly helpful staff! Didn’t catch his name but the guy who checked me in was awesome! He was very helpful and made me feel very welcome. He went above and beyond to make sure I was doing ok when getting my stuff in.
Stacy S | First ImpressionsThankful for the staff in the Koeller street Oshkosh location today they helped me a lot!l Went in Sunday April 26th at 345pm. Was a gentleman and a nice lady there who both assisted me. (Was it Kristi and Marc? Sorry I’m bad with remembering names..) Thank you, Shirin
shirin p | First ImpressionsThanks for being so help full. mark
Mark V | Overall ExperienceIf we ever need a unit again we will definitely be back. Thanks
John Z | Overall ExperienceJacob Corliss was outstnding in getting me a storage unit, showing me the access points and helping me when I had a problem with the lock on my storage unit. He is very courteous and will make sure all of your needs are satisified.
Steve s | First ImpressionsGreat place. Nice heated bay for loading and unloading. Handy carts available. Very clean. Helpful employees. We would highly recommend.
Jeffrey T | Overall ExperienceExtremely pleased with my experience. Everything exceeded my expectations. Staff were very helpful. Thanks
James M | Overall ExperienceLink to facility map in "move-in" email did not work. Unit had bird droppings in it. Ended up finding new / clean units that are twice as big for 1/3 of the price - we will not be extending our rental.
PAUL M | Online Move InGreat facility. Clean. Restrooms handy. Useful carts available. We moved in during a snowstorm and below zero temperatures, we really appreciated the heated truck bay.
Jeffrey T | First ImpressionsThis is the first time I was treated like I mattered to the person helping me. Jake was very helpful in explaining everything I needed to know. He answered all me questions and was understanding to my many disabilities. To include poor hearing, bad eye site , arthritis and not being able to life the 20 & 10 pack of boxes Jake helped me to purchase for my move. Witch I would have had to come back for if he hadn’t gone through the hole package I needed to move. Another employee offered and took the boxes to my can without even asking for help. Now that is serve with a smile . You can tell that the other employees have picked up on Jake’s leadership stile . That young man deserves credit for jumping in when an old man needed it. I am sorry I didn’t get his name. I could go on about the other things they filled me in in that I didn’t know , but you get the idea . I will now tell everyone how I was treated and taken care of by your staff. Thank you and your company! Russ Wolff I also order another truck for my April 1st. move to Two Rivers Wi. And I will rent a storage units when my free month is up.
russ w | First ImpressionsWould use again. Employees helpful and friendly. Facility clean. Liked use of inside drive in and storage. Nothing bad to say.
karen b | Overall ExperienceExcellent service as I was renting a storage unit - knowledgeable and friendly!
Dan M | First ImpressionsI did have a few times i was over charged but got taken care of i do recommend you to anyone
Amber K | Overall ExperienceChecking out was so easy and well planned by U-HAUL , we will use your storage lockers again
Thomas H | Overall ExperienceVery friendly, helpful, knowledge and courteous store manager. Very encouraging to experience this type of excellent service.
GARY J | First ImpressionsEverything was great the truck ran great we got back to the store a little bit late but Jacob was totally cool. I hope that we don't get charged for another day. I will recommend this place to my family and friends
Aric V | First ImpressionsThank you for everything. I am very pleased with my experience
James M | First ImpressionsThe storage wasn't clean and had some metal thing in there that I have to discard. But overall I had a good expirience
Crystal D | Online Move InGreat location for me.. Staff always friendly and helpful the facility was clean will use again!
Roman S | Overall ExperienceJacob was extremely helpful with our storage unit.
Jane C | Overall ExperienceNice helpful employees
Paul L | First ImpressionsThis is a first class facility and first class, helpful people. It's well lighted. exceptionally clean and the climate control works great. The loading dock is especially convenient for household moves. We couldn't be more pleased.
Tom W | Overall ExperienceWebsite didn’t work tried for 2 days to book online the information was there but only partly per stafff
Debra B | First ImpressionsThis is a first class facility and first class staff. Couldn’t be better.
Tom W | First ImpressionsVery friendly and helpful
Steven W | Overall ExperienceManaged very well, all employees are helpful and professional. Thanks to Brittney, Alivia, and the 2 gentlemen. Great place. John T.
John T | First Impressions.
Alan M | Overall ExperienceFast, easy and convenient.
kaylin b | First ImpressionsWould do it again if needed
Dennis Z | Overall ExperienceThey gave me very good customer service very helpful and understanding explaining everything thank you very much
Steven W | First ImpressionsBrittany very courteous, knowledgeable and professional. An easy process to line up a truck and storage space. A good customer experience.
Tim M | First ImpressionsThe customer service at this location is AWESOME! They answered my way too many questions and helped me get the best rental deals for my moving situation. Moving supplies selection is huge!!!
Mary A | First ImpressionsVery smooth process. The unit is convenient and well maintained.
Patrick O | First ImpressionsI was a walk in with some questions regarding a storage unit. When I arrived the girl at the counter was very helpful and kind.
Becky F | First ImpressionsVery impressed
Lana A | Overall ExperienceBrittany was great! She explained everything real good and when we moved some things into our unit it was clean and using the carts they have for customers to use is so helpful. And having everything!
Roman S | First ImpressionsThe only thing that could have been different is larger carts to unload. It was very clean, warm and SECURE! My issue: I felt I was over-charged for the equipment to get me back to Oshkosh.
Yvette B | First Impressions$10 upcharge for 24/7 access is bogus, took excessively long to make access card, price was higher than similar units elsewhere, customer service rep was friendly (cute too)
Taylor B | First Impressions$10 upcharge for 24/7 access is bogus, took excessively long to make access card, price was higher than similar units elsewhere, customer service rep was friendly (cute too)
taylor b | First ImpressionsI wish you had never fired the super nice girl who checked me in to my units. She knew what she was doing! I have dealt with uhaul for 15 years and she was good! Get her back! Great customer skills!
Brian F | Overall ExperiencePeople helped us a lot nice clean facility
james l | First ImpressionsStaff was very polite and helpful. I dealt with Mr. Cruz and he was very helpful and accommodating . I would recommend this facility to anyone looking for a clean and secure place to store their items
Irene B | Overall ExperienceBrittany she really went out of her way to help me with storage she help me a lot and I want say she was really helpful with everything I needed and she answer all my ? I was very pleased 😀....
JUDY M | First ImpressionsMike was extremely helpful and quick to help our needs.
Kristy T | First ImpressionsI plan on using Uhaul again when I move in September
Helen B | First ImpressionsGood selection and availability, knowledgeable agent
Mike S | First ImpressionsThanks
David H | Overall ExperienceGreat place for storage.
Dennis Z | First ImpressionsJust got it and haven't got anything there yet
debra c | First ImpressionsEasy access...indoor storage was great!!
Krista L | Overall ExperienceBrand new. I like the security with using a card for access
Lana A | First ImpressionsI canceled my u haul truck and storage unit before I was able to use them. After several phone calls to customer service I am still getting billing notices.
SUSAN O | Overall ExperienceCarts in trhe pull in area are so useful. Thank you!!!😁
Linda G | Overall ExperienceThe lady was very, very helpful !
Richard F | First ImpressionsVery nice storage facility.
Mike C | Overall ExperienceGreat service
Krista L | First ImpressionsThe sales rep. physically walked me through check in and check out procedure and showed me the location of my storage unit. He was kind and listened to my needs.
laura b | First ImpressionsGreat quality service
Deborah A | Overall ExperienceYou need to train your team better! It's frustrating to your customers when your team doesn't know how to do rentals nor takes the time to show you how things work. Good thing I'm resourceful
Louis J | First ImpressionsClean and INDOOR! Worth a few extra bucks to keep my things safe and easy to get to!
EUGENE S | First ImpressionsThere has been quite a positive change to the staff and service. This recent experience was excellent.Thank you for the changes. We certainly will recommend U-Haul's facilities and service. Will share
Wayne W | Overall Experienceperson that help me did not know what there where doing
thomas p | First Impressionsgreat
Dorthy P | First ImpressionsAs one of the first renters, there were a few bugs that still had to be worked out. Subsequently they installed a card pass system which seems to work well. Staff are the greatest folks you will me.
Steve M | Overall ExperienceThe staff is awesome
Chris m | Overall ExperienceAlthough I never saw the inside of this facility, I do want to say thank you for the excellent delivery service performed by Jenna.
Steve T | Overall ExperienceWe haven't moved in yet. September 28th is the day we plan to start moving. The customer service was top shelf. See you soon. Thank you. Kim Thomson
KIm T | ReservationMy u-box was delivered on time and in good shape. The driver, Jenna did a great job of communicating and accommodating my moving schedule.
Andrew S | Overall Experience