I was told I had 900 miles to get to my destination as I had requested to have enough to be able to pick up a delivery in Anchorage. It was not noted in the contract and want to make sure that I am credited for that as I was within that mileage but over the contract mileage by 41 miles. I also did not order or want any blankets or dolly but the truck came with them and would have rather them not be there and chance that you would charge me for them and waste that space that I could have used.
TRAVIS CCustomer Reviews for U-Haul Moving & Storage of Palmer
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice dry clean indoor facility. Good staff and reasonably priced.
David S | First ImpressionsThe young lady who helped me was amazing, had great energy and was kind enough to lend me her personal trailer light adapter!
ALEX ZI have used them before and because of that I used them again. Very helpful staff
Maarten WGreat facility and super friendly, helpful staff.
Craig B | First ImpressionsI left because one morning I couldn't get in because of hours
Jeanette B | Overall ExperienceFriendly, professional staff
Robert H | Overall ExperienceI rented a trailer that did not include a 4 pin adapter for the lights. I was expected to pay $15 extra to purchase one. Seems to me the adapter should be included in the rental. People with those adapters likely own a trailer of some kind. Most renters do not.
JAN APossibly offer a frequent flyer discount lol
DAVID VThe staff were very helpful and quick to provide service. I was very impressed with this store and the staff.
WILLIAM JHarry did a great job going over the trailer when I picked it up!
Thomas PThe call I made to pay for my storage unit was a pain in the but and I had to call back twice but I got it figured out. Not everyone wants to do things on the computer or phone sometimes people want to talk to a human being to get things done.
Jody H | First ImpressionsGreat storage location and employees
Romie d | Overall ExperienceWe had excellent service rental the truck, extending w the app, renting 2 storage units. The facility it so clean it even smells good! 10/10 would recommend & will use again!
Denise NI originally rented a UHaul to pick up in Anchorage. Two days before the rental was to start, I was contacted and told I’d need to pick up the truck in Wasilla…40+ miles away and I said I had no way to get here. One day before, I was contacted and told I needed to pick it up in Palmer…also 40+ miles away. I finally found a ride to get out there, but this is no way to run a business. You should be able to have trucks available at the pickup point requested in the reservation or why accept the reservation? I am not a happy customer.
Gail FI rented several sizes of units since 2021. It was easy to work with this location to meet my needs as life changed. Inside bay loading is the best. It was always clean and well monitored.
James S | Overall ExperienceThank you for years of our go-to storage facility!
CHRISTINE S | Overall ExperienceGood service
WIlliam MU-Haul has a very favorable price rate I paid for 2 days but only need one cuz I didn't know how much stuff I had in my storage to take it put into the U-Haul truck also haven't used U-Haul for a long time so I wasn't familiar with a lot of stuff but overall U-Haul is excellent place and I hope they have many more new customers
DAVID EThe staff at Palmer U-Haul are far and away the most helpful and cordial U-Haul staff I have ever encountered.
Sarah C | Overall ExperienceThe facility is very clean & well managed, I was greeted promptly & helped with what I wanted to do. We finished it all quickly. I was very pleased overall!
DENISE NVery helpful and friendly staff.
Richard SThank you all for my other part of home. I’ll be back.
FERNAND D | Overall ExperienceOutstanding friendly service
KEITH MGreat job and excellent counter help. Great employees very helpful
JOEL LThank you for your excellent customer service.
derilynn j | Overall ExperienceGave us the wrong paperwork. Charged us for a dolly we didn't use. Overcharged us by $30 and staff didn't know how to refund it. Horrible experience.
AARON Ceasypeasy
JOHN EUse of the facility made our moves easier
michael m | Overall ExperienceThe staff were warm and friendly.
LUCAS GIt was perfect you could not improve it ! Thank you so much for your help and kindness
LAURA BActual uhaul store smelled strongly of cigarette smoke.
Lauren VNo improvements, per se. The counter person (Fred?) did an outstanding job. I recommend U-Haul to my friends for their both storage and transportation needs.
JOSEPH SGreat company. Easy process for our family move. Thank you.
Nathan GWe were charged a $15 late fee because the account was taken off autopay without my knowledge. Otherwise, everything was great. Clean and well lit.
Rusty L | Overall ExperienceOn the 1st call I was forwarded to the call center. I personally named Kate assisted me. She was not very helpful. When I arrived at the store another Kate (I know right, what are the chances). Was very helpful, very lknowledgable .
GEORGE DAlthough the one and only elevator was non functional the storage facilities are clean, secure and accommodating.
Ked S | First ImpressionsWhen I arrived the truck I rented was parked out front, running, warmed up and ready to go. Very friendly and courteous staff. You’ve got some great employees in Palmer, Alaska!
James WGreat people
JOHN HThe girls were great thank you and they went out of the way to accommodate me. I’m very
CHARLES L | First ImpressionsThank you and keep up the Awesome job!!
Rosalina B | First ImpressionsGuys were knowledgeable friendly and courteous. They are much faster than the company software
RENE CEveryone was very helpful. I was running late getting back. The man I spoke was kind and understanding. Trailer performed better than I had expected.
JAMES RThis was a wonderfully easy moving experience! My stuff arrived weeks earlier than expected and that was greatly appreciated. Highly recommend
ADAM WFRED is awesome!
ADAM WThe staff is ALWAYS great! Only issue I have repeatedly run into is staff putting a "lock" on my storage space before the monthly payment is due. This has happened two out of four months. Otherwise, good and friendly staff
Norman C | Overall ExperienceEverything was great
LINDA BI was very pleased with the personnel. They were courteous, patient, and, easy to talk to. Also, the cleanliness and the wonderful drive in bays. It keeps you out of the weather which is easier to put items in take out from your storage unit.
Julia W | Overall ExperienceI paid my rent on time each month. I was NOT pro-rated fir the last Month. The staff was not helpful or courteous when I paid with Cash. The staff was rude when i asked fir the last Month to be Pro-Rated. I will not use U-Haul nor will I recommend U-Haul to my Family and friends.
Matthew H | Overall ExperienceMy year with this facility was an excellent experience. I will need storage again in the next year and hope there are openings here again.
Brian J | Overall ExperienceThe attendant offered to shovel out the open trailer that I rented. This was a first, the mom and pop locations that I have rented open trailers from in the past never offered to do this, and I really appreciated it. Super clean location
Timothy R1. Well when you get a flat tire you guy's suppose to send someone out to change the tire not let them wait 4 hour's 2. I had to unload my cargo and drive the car transport 30 miles back to the store to get it fix 3. Between me and my wife's wages we loss 3,500 dollars cause we had to miss work 4 I never should have to wait 4 hour's on the side of a hwy to get a tire change out 5. I also should have never had to unload my cargo to drive 30 miles back to the store to get the tire fix
JEFFREY EI'm very sorry my babysitter asked to use the uhaul yesterday an didnt return till midnight Imw an my baby just woke up ill be in the office shortly
Martha CI was charged a $100 "Cleaning Fee" when the truck was dirty when we picked it up... it was actually Cleaner when we dropped as I swept the box out and cleaned the front... The time before that we rented we were hit with a Enviromental Fee, whatever that is... Seems everytime we rent, we get a Random additional fee after the fact...
SONDI HTrailer had not been swept.
ANDREA MTruck was dirty and gas not full. App did not work and was on the phone over an hour to pick up. Return same scenario with the app return. Would not recommend U-Haul. No assistance locally, inconvenient and dirty equipment and lights. Icy parking lot with poor lighting.
Lucinda ZI've used this uhaul location a couple of times. Everyone is always friendly. The facility is always well lit and extremely clean.
Laura W | Overall ExperienceThe online check in was a bust, but went in the front door and they were super helpful and fast!! Drop off in the app was easy.
Pamela MThe employees were so fast and courteous. I was so grateful they had a 20’ truck available when I absolutely needed it the most. It was a moving emergency and they saved the day! Thank you
SARAH BThis location is extremely kind, professional and efficient. Thanks
SPENCER HGreat installation of new hitch, speedy and efficient service, Thankyou kindly
Scott PThe only thing we would suggest is that when we closed out our account, it should be prorated, especially since you didn't offer a military discount.
Melissa C | Overall ExperienceVery accomendating for old couple moving back to alaska
Danny P | Overall ExperienceThe young woman that helped us was awesome, she knew how to use the equipment and was very helpful.
LORI NNothing, it was a great experience and, top notch customer service by all 3 I dealt with. Thank you!
Julieann FPalmer UHAUL was awesome, friendly and good knowledge of their products.
NANCY EThe location was pristine, with professional staff that helped me check-in and out quickly.
GARTH HI would like to give a 5-star review of the rental agents who assisted me today, both on check out and return. They were efficient, friendly and professional. Excellent.
MICAH RNot to much the young lady was very good and hooked up the trailer and I didn’t even had to get my hands dirty and I will be renting more things from there thank you
DANIEL DEXCELLENT CUSTOMER SERVICE
JOHNNY SThese people are awesome. Everyone there is so friendly and helpful.
donald kI would suggest at least doubling the number of car hauler trailers that you have in south central Alaska.
CHRIS OKeep the equipments clean.
Mitchum SSend me a copy of the bill please
CHERYL SI cannot think of anything to improve. The transaction was smooth, the vehicle was excellent. Definitely one of the best uhaul dealers in the country.
BRIAN BIncredible people work at this location. Made moving from Texas & Palmer, AK to Wasilla so easy. Greatly appreciate all the staff here.
Rebekah QI was given a different trailer than I reserved (which cost more money). When I realized this, I called the Palmer U-Haul to fix this issue. They told me to return (which is an hour drive from me) and we could sort it out. When I got there, the employee I spoke with was off of work, and the employees now there, had no clue what I was talking about. They then informed me that there was no 5x8 one way trailers (that I originally reserved) located in the entire state. Due to the timeline of my move, I had no other choice than to take this trailer. They told me I needed to contact the 1-800 number to work out a partial refund once I get to my destination. I did exactly this, and contacted the helpline. Once I returned my rental, the attendant told me that she was aware of our claim, and that we would get a call to further discuss the claim. I never received any call, text, email, etc. we called back the following day, and was told that the general manager did contact me (which he didn’t) and that I did not answer. We confirmed the contact number U-Haul had on file, and confirmed it was my number. Again, I never received any calls. No voicemail was left even if I was contacted. And no other form of contact was given. The person on the helpline then said he would elevate the claim, and we would be getting another phone call. It has been several days since, and I still have not been contacted. So not only did I pay hundreds of dollars more than I wanted to, I have also had the worst customer service I have ever experienced. I will not be utilizing U-Haul again, nor recommend to any of my peers.
JESSE SIt was a good overall experience and I’ll happily use this team again.
CHERYL SMake sure you give them the right dates for the installation, because when I went there the dates that I was given to the appointment were given to me to be there on Saturday at 11:00 am but when I got there they told me that my appt. was not until Monday, so I had to pay extra for the hitch they had in stock 99 dollars more because whoever booked me in did not know what they were doing according to the U-haul place in Palmer, Alaska
albert rGood job Very friendly
KELLY MIf I'm meant to sweep out boxes, it would be nice to have the appropriate tools in the bay. Security of the wood crate boxes needs improvement in the latch design.
Kyle MThe trailer we were going to use had a tail light out, but they substituted and we were on our way. I'm not going to blame them for that. I know how things happen.
SHANNON HThis was the worst experience I have ever had. We booked a large trailer a month in advance for our out of state move. We went into U-Haul a week before our pick up day to double check if there would be a trailer available. They said, absolutely yes. And looked at us like we were crazy for double checking. Two days before picking the trailer up we were told there was no trailer. Our original pick up was suppose to be in anchorage. They told us they had one small trailer in Palmer. When we asked if there was a large trailer anywhere in the state they said no, and that we should’ve known there was a chance we wouldn’t get this trailer. When we got to Palmer we tried to ask about our charges and they told us there is nothing they can do about charges and can’t see what we were charged for. Yet, they were perfectly happy to take our credit card. We had to sell half of our items to fit them in the trailer we finally got. Costing us a ridiculous amount of money to buy new furniture once we arrived to our destination.
ROGER RWas fast and very friendly
Jane MCheck out girl was professional and friendly.
CHRISTY PVery friendly and helpful staff.
Arlette K | Overall ExperienceAll went great, thank you for getting out stuff from Alaska to Florida.
Lisha AI was cleaning out my storage unit, moving from Palmer to Fairbanks. Staff was very friendly and helpful when I had questions/needed assistance. I’ll miss this location!
Sophia G | Overall ExperienceJust what you are doing
STEVE FI got a call this morning accusing me of using a cart and not returning it. I didn't even get unit till after 1pm and this supposedly happened at 7am...... WHEN I WAS AT WORK
Kathryn K | First ImpressionsFast, professional and friendly service. Staff accommodated the changes I needed to make to my reservation with no problems. Would highly recommend.
DAVID CMoving sucks and the hands were good at the store
GARRETTE FI was let to believe I had a 24 hour access wanted to find out after driving 13 miles on the meter that I don’t have access unless I have live employees set it up for me. Three employees had that opportunity over the phone and in person failed to mention any of that.
Cory R | Online Move InI look forward to no dirt or silt in my unit following a windy day.
Diana L | First ImpressionsThank you
April M | Overall ExperienceHelpful staff. Good experience in Palmer AK location.
Chandra L | Overall ExperienceI drove all the way over to Palmer from Anchorage and found out that the key I had that said uhaul was for a different lock I had but rather than driving an hour 15 minutes back home I had been told in the past of I lost my key that they can cut it off for me no problem but there were 4 people there and I was told they couldn't help me because only a manager is allowed to cut my lock off and I would have to call and pay a lock Smith $55 to come and cut it off. I said how are You cutting the locks off they said we would drill the lock. But he said I can't cut my own lock because that would cause a problem with the contract. I had to drive all the way back home and get my other set of keys and drive back a total of 3 hours. Why isnt there always a manager on duty?? And all 4 were cutting up and having a great time. It was very upsetting! Also another time my card was denied access I don't know if they have a cutoff late or something but I just left the building with my last load cleaning out the storage and was just trying to log out but thank got I didn't need to go back inside because they denied me access even though they didn't know I was closing the contract yet. So I have no idea why it denied me access.
Lorraine H | Overall ExperienceMonthly fees kept going up.
Shane W | Overall ExperienceBrandon does an outstanding job
THERESE W | First ImpressionsGreat customer care
April M | First ImpressionsVery helpful folks. Got a call this morning that on a security check last night, it was discovered I failed to properly lock my unit, so a security lock was added to prevent unauthorized access by bad actors. Fabulous service! Thanks!
nancy c | First ImpressionsI received a unit that had a support beam in it. I asked for a discount due to the unusable space and I was denied, offering me a unit on another level or of a different size. I was not given the same tour my daughter received when she rented her unit, how to arm/disarm, inspect the unit I was renting, or the personal touch. Every interaction I received lacked care and concern, including the spelling of my name on the account. When I closed my unit, there was no email or other communication regarding refund or prorated charges. Which prompted me to call corporate. I was helped by Courtney and she was great-a pure example of good customer service. She even emailed all the confirmations I was supposed to receive from the location.
Monika m | First ImpressionsI was impressed with the ease of the process of renting the storage units, the efficiency and knowledge of the staff, and the cleanliness and well-maintained condition of indoor storage. I would recommend the facility and I would use it again if the need were to arise.
David T | Overall ExperienceThe website needs to be fixed. I did an in-town truck rental and received confirmation that the first month's locker fee was free. Even have an email verifying that. It turns out that in-town truck rentals do *not* qualify, but only one-way truck rentals. That meant an extra $100 that I wasn't counting on spending to move from my current storage facility. That's okay because I got a larger locker (60% larger) at UHaul for $30/month less, plus longer access hours, plus better access into the facility.
KRISTEN L | First ImpressionsThis storage facility is the best! Great customer service, clean facilty (with the exception of the restroom, which could be improved, and it would be nice to have toilet seat covers as well!), and great hours. Highly recommend!
Janice A | Overall ExperienceThe storage facility was in excellent condition and I loved how you had a roomy, enclosed and heated bay to load and unload. The employees were also friendly and very helpful. I would definitely recommend this facility. to anyone.
Shannon W | Overall ExperienceFriendly staff.
Jerry O | First ImpressionsThis storage facitity was convient and secure, but most of all it was a warm indoor environment. During the winter months I was able to access the unit, sort thru items, find what I needed all in a warm, well lit, secure spot. Thank you
Leann M | Overall ExperienceCourteous, helpful and very patient. The indoor loading/unloading bays are great!
CATHERINE S | First ImpressionsChecked out of my unit 12 days early could not get a refund. (Prorate) manager said there was no way to get a refund in the computer program.
david c | Overall ExperienceAs a middle aged, bored housewife I want to thank you for the eye candy.
Cara B | First ImpressionsEveryone I dealt with was very professional.. .. The company just needs people who show up… the desk staff could not help me due to people not showing up for there shift
Romie d | First ImpressionsThe employees at palmer Ak were amazing, very helpful! I have been a customer of uhaul since 1990s moved cross country over 10 times, I only recommend uhaul!
Patricia N | Overall ExperienceI am needing an abandonment of storage paper. I had to leave state for a death in the family and won't be coming back. As my brother passed away suddenly in an accident and he took care of our Mom. Now I must stay and care for her.
Rhonda K | Overall ExperienceWe had a very good experience. I would recommend at least one more staff person. The phone is usually not answered or you are put on an immediate hold, if you are there in person you may wait for 15 or 20 minutes to be helped. Overall I still give five stars. The facility and the staff were great.
David P | Overall ExperienceI really approve the fact you guys worked with me even though I was behind. I’ve had a really hard time recently with my father passing and you guys were amazing for allowing me to have a chance to keep my belongings thank you for everything
JOSEPH I | Overall ExperienceThe older gentleman that I dealt with was friendly, knowledgeable and very helpful. I have no hesitation on using the facility now and in the future in needed.
Daniel O | First ImpressionsStaff was helpful and kind explaining the self storage and helping bring my boxes out.
Tom T | First ImpressionsI couldn't have asked for a better place to store my personal belongings. I know that it'll be safe, climate controlled and with the security cameras that are on site, I know that nothing will be broken into and stolen! I've rented units from other places and have had bad luck with them, but I won't see that happen here!! Thanks again Palmer U-Haul for the awesome help!!
Justin S | First ImpressionsEveryone who helped us move things in and out was as impressed as we were by this facility. After our house burned down, we had a traditional storage unit, outdoor entry and it was miserable. We moved everything over to U-Haul and we never regretted it. It made going through our stuff so much easier. We were there many times adding and removing items until we were finally able to move everything back home. This facility took so much stress out of the process and we are so thankful.
Maia E | Overall ExperienceGreat job!
Joseph S | Overall ExperienceGot everything I needed in one place!
Rosemarie R | Overall ExperienceAccording to the reviews on-line I was ver skeptical to rent a Storage Space with U-Haul. After visiting two other local Storage Facilities I was able to visit UHaul to make a decision. I found the Staff friendly and they verified the Init was available. Very easy to Sign a contract and the accessibility could be a bit more convenient I am overall Satisfied with this location Thank you all for your assistance.
Matthew H | First ImpressionsEverything about it was absolutely the best and most convenient.
suzanne b | Overall ExperienceVery friendly and helpful!!
Leslie T | First ImpressionsI really appreciate the covered garage to pull in, the Palmer location is the best Uhaul I’ve ever been to. Clean, helpful, friendly.
LINDSEY C | Overall ExperiencePalmer stuff is AMAZING. So friendly and helpful with my entire process. Cannot stress how easy they made such a stressful time in my life. Thank you!!
Carley C | Overall ExperienceOmg my only complaint was I couldn’t find a bathroom and then finally found one. It wasn’t marked on the map we were given. Seriously, my only complaint about the storage unit facility.
KEITH C | First ImpressionsGreat service and very clean well kept building. I would certainly recommend it to anyone that needs storage. I like that its temperature controlled as well. That is a big selling point when needing a storage unit in Alaska.
Marc H | Overall ExperienceVery welcoming and friendly.
elena g | First ImpressionsThe staff was very helpful and answered all of our questions. They even helped us back into the unloading bay with our U-Haul trailer rental! The facility was very clean and we were really impressed with it.
Joseph C | First ImpressionsI wasn’t sure on the uBox. It was a rough plywood box. But it made it so now I’m okay. THANK YOU!
Deanna j | First ImpressionsMy experience at this facility was wonderful! My first impression was, "WOW!" This storage facility is first class! Not only that, Michelle was extremely helpful, knowledgeable, and friendly. I couldn't ask for more! 😊 Overall, they made my moving-in so smooth, stress-free, and hassle-free. THANK YOU, THANK YOU, THANK YOU!!!
Janice A | Overall ExperienceI am a repeat customer of U-Haul in Palmer, Alaska. Always the facilities have been spotless and well maintained. The employees have been well informed, helpful and courteous. I highly recommend using this facility.
PAMELA C | First ImpressionsTed, Bob and entire team were the greatest agents I have ever had in U-haul. They went over and about to assist me with any problem I had. I truly appreciate them and look forward toy next move because of their service. Thank the team there for me! 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐'s
Yolanda B | Overall ExperienceThank you.
teresa s | First ImpressionsI wish you guys had an unload function for when I moved my stuff from storage to my new place. It’s always easier to add to storage it’s much harder to figure out what you need to take. Lol
Beth S | Overall ExperienceRestroom facilities for the customer is a big plus.
John D | Overall ExperienceWonderful people running this uhaul storage facility. Highly recommend!
Sherilyn G | Overall ExperienceThank you for a great rental opportunity!
Sara W | Overall ExperienceMy experience was good. Mr. Gustafson and the staff were commendable and helpful to me. One time, or even twice, a staff member walked me to my storage unit to tell me how to something I could not do myself. I would return, absolutely.
Thomas R | Overall ExperienceVery helpful employees…
Stephen B | First ImpressionsGreat customer service
Dawn L | First ImpressionsYou have become too expensive and always raising to price
Thomas B | Overall ExperienceVery friendly and helpful staff.
Stephen F | Overall ExperienceBest storage facility I have used. Great security and convenient access points.
THOMAS P | Overall ExperienceStaff was great to work with!! Thank you
William R | Overall ExperienceEverytime I go there, the staff is always super helpful and knowledgable to help get my goal accomplished. I already recommend this location to all my friends and colleagues in the area.
Joesph W | Overall ExperienceRod is the best CSR ever!
CATHERINE A | Overall ExperienceMight find another storage facility to go with next time overall I enjoyed the place but the staff never seemed on the same page and even months after telling them I’d moved out of a storage unit and didn’t need it they still didn’t understand that I didn’t want the storage unit in my name
corbin d | Overall ExperienceStaff was VERY nice and helpful. 5 starts for sure
Barry Y | First ImpressionsWe were very thankful for the staff and facility. It made the challenging task of going through our mother’s things after she passed a little more bearable. Thank you!
Heather B | Overall ExperienceOur experience at U-Haul in Palmer was top-notch. The staff was so helpful and very friendly. The best part was that the storage was super affordable.
Ann F | Overall ExperienceI have had a storage unit in Wasilla for several years. In the winter it was cold, the door was difficult to open, and with no electric, it was dark. Your U-Haul unit it like stepping into the LIGHT! Easy to get into, clean, well lit, and Amanda was so helpful!
JENNIFER P | First ImpressionsSuper amazing and helpful staff! So grateful for the experience and look forward to future interaction. Will refer this facility to others. 😊
SARAH B | First ImpressionsThe team at the Palmer location are amazing and friendly. When we arrived after a 6 day trip from Reno NV to Palmer AK they were exactly what we needed to make the end of the trip stress free. They even found out that Reno did not offer us a free months storage rental at the drop off location for renting the trailer. They got us a unit that was perfect for what we were storing. We did not have a single issue from the moment we arrived. We will be using this location again if/when we need it in the future.
Karl K | Overall ExperienceRenting this unit was an unexpected pleasure. We had rented from another vendor, but when we returned the truck, we were offered a tour of the units at Palmer Uhaul, and cancelled the other contract. We have been treated so well, the facility is clean, bright, easy to access….if we ever need another storage unit, Palmer Uhaul will be our go to!!!!
Shaune O | Overall ExperienceHands down the best storage facility and friendliest staff Ive ever dealt with!
Jonathan L | First ImpressionsI love your staff and I can always reach someone with my questions. Hands down, I’m glad I chose you for my U-Haul and storage needs.
Heather B | Overall ExperienceThe gentleman was extraordinary great sense of humor. I cannot express how great it was. I just wanna go back and chit chat with him. The female that help was very sweet and friendly as well.
Amanda A | First ImpressionsSuper helpful and friendly staff! Met all of our expectations! Great location and good prices.
Rebecca F | Overall ExperienceThe staff are awesome!
Terri M | Overall ExperienceThank you all so much. Very easy to work w yall and everyone went above and beyond to help us out. I really thank you for helping us move, couldnt have done it w/o you
Travis R | Overall ExperienceVery helpful staff and a great facility!
raphael d | Overall ExperienceEntire staff is helpful and friendly…they all went above and beyond in our interactions…made the moving process so much easier!!!
Todd M | Overall ExperienceAll 4 employees engaged with us while we uloaded and checked in truck and trailors. All of them provided excellent customer service.
Adam P | First ImpressionsNeed more carts for moving stuff
eugene r | First ImpressionsI appreciate how clean the facility was every time I was there. The staff was always very friendly and helpful. Thank you for your service and help. Great job!!
Roger T | Overall ExperienceVery helpful staff. What a pleasant experience! We will be back!
Todd M | First ImpressionsThe one month free heated storage was what I needed, rented the you haul trailer and dolly while I was there
Sky W | First ImpressionsGreat customer service! Thank you.
VINCENT G | Overall ExperienceI thought the prices were fair
lorraine s | First ImpressionsStaff were great! Friendly, funny, helpful! Definitely dont want to move again, but if i do, i will 100% come back to your Palmer location. Thank you
Laurie B | Overall ExperienceThe s storage was great.
Kathryn H | Overall ExperienceMy move in experience was very good. My only disappointment was that although I reserved a unit a month ago, the size I reserved was not available at move in. Secondly, I received a "complete move in" link and would receive a free lock for completing documents online - following it only told me that I couldn't complete the process online. Otherwise, staff and the facility were very helpful and kind. My experience was great other than those two minor things but wanted to make sure you guys are aware that the technology side isn't lining up with real-time it seems.
Emerald K | First ImpressionsMichelle is AMAZING!!!
Brytnee C | First ImpressionsOverall a very nice facility. Thank you!
Shawn S | Overall ExperienceIt was a pleasant experience and made my move much easier
teresa s | First ImpressionsGreat location. Great rates, helpful and friendly also knowledgeable staff. Thanks again U-Haul
Christopher L | First ImpressionsBest move ever!
Kenda T | Overall ExperienceBest place to put your stuff! Great people who are happy to assist you and answer any questions you might have!
Cynthia G | First ImpressionsSome of the best service I’ve had in Alaska in any area.
Alyssa M | Overall ExperienceVery personable and professional service. It’s nice to see a business willing to take the time to answer all questions and ensure good customer service is provided. We are very happy with services provided so far.
Michael M | First ImpressionsThe nice young lady stopped in on her day off and jumped in to help out. I believe she went above and beyond to make sure we were taken care of. Your very lucky to have her as an employee.
Craig Z | First ImpressionsBest storage facility I have ever seen.
David T | Overall ExperienceGreat staff and super clean and organized easy to find loaner carts get supplies, find and access my unit. Totally pleased with my storage
Ryan M | First ImpressionsGreat service and amazing facility.
duren m | First ImpressionsVery, very nice, friendly, help and very professional, yet personable
nancy t | First ImpressionsStaff were knowledge, friendly and professional. Top rate customer service.
VINCENT G | First ImpressionsTruly wonderful and understanding staff that went above and beyond to help me thru something very sudden and difficult. Would recommend. Thank you all so much.
Alyssa M | First ImpressionsSuper helpful staff, convenient and spotless facility.
Shaune O | First ImpressionsStaff is extremely helpful and multiple access points are very convenient!
erin O | Overall ExperienceGreat facility! Well planned and organized. Very clean. Staff were exceptional.
Dave W | First ImpressionsStaff was very friendly and helpful every time I needed to go in and get help or rent a van. 11 out of 10. Would recommend to everyone I know!
Joshua C | Overall ExperienceFirst off Fred is the only one there that can help you .they don't stand behind there hours. that state 24hrs access to storage units...And they send so much paperwork every month it's silly on top of emails .....uhg The ones in office most days cannot help ,they all seem so confused 🤔 they left us without access to our storage cause no one could cut off a lock... For two weeks!! Im just so glad to have removed our things . Bye......
Melissa H | Overall ExperienceVery clean and exceptional management!
Chad W | Overall ExperienceAwesome staff. Extremely helpful. Very nice facilitie. They helped me out with the free used boxes. I like they got an area for things to be placed that you might not want but are usable. Just all around nice place and can't say enough about there staff is great! Thanks
John D | First ImpressionsStaff was friendly and accommodating. I forgot her name, but she took me to see what unit might be best and most convenient for me. That was especially helpful. The layout of the facility is nice, but the garage to unpack my stuff was an unexpected and pleasant benefit.
JOSEPH S | First ImpressionsElliot took great care of us. Love this facility.
Jonathan L | First ImpressionsRod Harford was an exceptional associate and helped me locate a storage unit close to the elevator so my cane and wheel chair bound spouse can get to and from the unit effectively without too much trouble.
BOB A | First ImpressionsWonderful customer service would definitely recommend to friends family And co workers
Nicole Y | First ImpressionsRod is AMAZING. Our move was awful for so many reasons. Your facility wasn’t one of them. THANK YOU!
Vallory J | Overall ExperienceExcellent!!!
kari a | Overall ExperienceThe staff was helpful and positive. I felt my belongings were safe and secure. I will use and recommend this specific mid Palmer Alaska storage units to everyone. Thankyou for your kind and devoted service.
Donna P | Overall ExperienceElliot was not friendly, passive aggressive and borderline inappropriate with his behavior. I asked the other worker what was wrong with him while she was showing me around (she was the manager and wonderful) and she said he was 'weird'. I don't think Elliot has emotional intelligence to recognize that his behavior was borderline aggressive the way he spoke to me. It was very odd, sort of like he was challenging me as the consumer. Hard to explain actually. Maybe there is video footage from 1/9 at around 1745. The manager was great and professional, unlike Elliot.
Joshua M | First ImpressionsMoving is such a hassle. Uhaul Storage set me free.
Michael N | First ImpressionsThe staff was great. UHaul should offer a military discount.
Juan C | First ImpressionsThe staff were friendly and helpful, and walked me through the various services offered at the location.
Harrison G | First ImpressionsAwesome place!
Shawn S | First ImpressionsThe press board would leave splinters on the luggage I have and I was able to use a wallpaper brush to clean the floor best since dust would collect fast. May I apologize for coming and checking out after 10pm quite a bit, when someone renewed the month due to the payment reminder error, they did not recognize that I had paid for the additional access. At times, I came before 5am and if I would park in front of the door of the bay then it would open right then. As I would see it on a dog walk, I knew when was right to come over and it made it fun, it always felt safe, thanks also for the awesomest plowing effort, without the terrible beeps, in all of Palmer. It was absolutely critical for me to transition from farm work in the fall to a later job and I grearly appreciate your example. It led me to decide to do work in what I feel is right and I can best benefit rather than for high pay. I'm likely going to connect with the non-climate control option up here in Fairbanks soon, going to see it today. Have a blessed holidays, thanks!
Katia K | Overall ExperienceThere is no solid ceiling over the rental space. People @ cashier knowledgeable and efficient.
Mary S | Overall ExperienceGreat customer service.
Anna S | Overall ExperienceStaff was friendly and helpful, storage unit was spacious and affordable, move in/out was easy and convenient. I would highly recommend this location for any moving/storage needs.
Ryen R | Overall ExperienceGreat people
Jim M | First ImpressionsI spoke with Bob and he took me on a tour and explained all the ins and outs of the facility. Then he took me to the office and he showed me its location and I sat down at the counter with a man. He treated me with courtesy and patience explaining how rentals work. A very good overall visit to the facility.
Thomas R | First ImpressionsI love everything about the set up. Nice employees and helpful and kind. Best investment ever.
Jeremy D | First Impressionsgreat service and value
Mike C | Overall ExperienceWe were VERY impressed with the whole experience and staff. Have already recommended it to friends.
Jonathan L | Overall ExperienceAs far as storage units go that place was amazing 👏
Chris R | Overall ExperienceEasy on and easy out
Romie d | First ImpressionsCleanest and most secure storage facility I’ve ever been in. Staff is fantastic always!! Helpful and knowledgeable. This is a true 5-star facility. Really happy it’s in my hometown. Icing on top…very affordable!! ⭐️⭐️⭐️⭐️⭐️
damone a | Overall ExperienceI can’t believe how clean the facility is!! The young lady who helped me was great to work with. Really good experience!!
Roger T | First ImpressionsErrors in bookkeeping were very frustrating. When adding a second storage unit, I asked that it be extended through September, during which time my belongings were removed. Later, I got a call that I hadn’t paid for September. Presuming that the clerk misunderstood me, I paid for another month. After that, I was issued a bill for September. When I called, the clerk apologized and understood I had paid. Problems with computers?
Grant O | Overall ExperienceThe agent was extremely friendly and helpful throughout the entire process of renting a unit
Marrissa H | First ImpressionsI would highly recommend UHaul storage in Palmer to anyone looking for a convenient and clean place for storage, with a helpful staff
JEFF P | Overall ExperienceIf I needed storage again I would absolutely use this facility again. Nice and clean with plenty of carts to use for moving my belongings in and out of my unit.
John l | Overall ExperienceExcellent facility and a fitting team to match!
Gerald M | Overall ExperienceIt was my first storage unit I’ve gotten. Everyone was super helpful and nice, the building is clean and has really easy access. So far so good :)
Nicole C | First ImpressionsGreat staff always taking care of their customers with a smile. Facility is always very clean.
KIMBERLY P | Overall ExperienceRod and Amanda were wonderful and helped with our entire experience at Uhaul. From getting our Uboxes here to AK, then getting into a storage unit and checking out of the unit. I would 10/10 recommend going there again and getting help from those two!
melina t | Overall ExperienceEveryone was super friendly and helpful! Very pleasant experience!
Sherilyn G | First ImpressionsI’ve had nothing but trouble with this move from Austin Texas to Alaska. And the Palmer U-Haul facility has been the only bright spot. Rod is terrific. He not only took care of me once I arrived, but he helped me resolve the problem with Austin when no one there would help. He’s amazing. Bob also went out of his way to correct problems he didn’t even create! Thank God for these guys!
Vallory J | First ImpressionsI believe my belongings will be secure stored at uhall
Mary S | First ImpressionsStaff was rude and unprofessional
Shay W | First ImpressionsVery kind and friendly staff. This is the first time I have placed items in storage & the staff was excellent in helping me get set up & move in. The facility is clean and very well lit. Love the elevator(doesn’t take much to excite me🙂)! Appreciate the access to a clean bathroom onsite. I am happy that I chose U-Haul.
Candace A | First ImpressionsExcellent excellent service and facilities!!
Gerald M | First ImpressionsVery clean and modern! Everyone was very friendly and made the process quick and easy!
Trinity N | First ImpressionsStaff was super friendly and accommodating. They helped answer all of my questions and even helped me by giving me a tour of all entrances, loading zones, exits and explained everything for me. The units are very clean and well taken care of, and from everything I was shown the facility is very safe and secure (which was a worry for me). Overall I would recommend this faculty to anyone who needs an affordable storage option.
Jasmyn C | First ImpressionsThe woman that helped us at the front desk was amazing. So friendly and efficient. It was so fast and easy.
Rebecca F | First ImpressionsThe staff was exceptional....I can't tell you how helpful, professional and patient they were. I would definitely recommend this UHaul to everyone. Thank you for being compassionate towards my situation.....❤ You guys are the best!
Melony G | Overall ExperienceStaff had very poor communication skills.
Jamie G | Overall ExperienceAmazing customer service
Karen Q | Overall ExperienceGreat customer service, fast service. Clean and convenient storage facility.
Sarah V | First ImpressionsFast and easy check in, super nice, clean facility!
David S | First ImpressionsWe made two reservations online, and neither of them was in your system when we came in, despite giving you the confirmation number we received in the confirmation emails we received. We had to make another reservation with the staff in person. As for the storage unit - we made a reservation for an 8x10x9 unit for our 2-bedroom home. We didn't start loading our household goods into the unit immediately and instead sent our teenage son to drop off boxes one at a time. I came to the unit to unload some of the things my son had dropped off in the unit and discovered that the unit we had been renting for the last couple of months was quite smaller than the unit we had reserved, and we had been overcharged the entire time. The staff helped refund the overcharge and helped to rent us a truck for our move. We were happy that everything had been fixed and had nothing but nice things to say, despite all that had already gone wrong - the staff was nice about correcting the errors. We've been in our new home for two weeks, and I have received overdue notices from U-haul on four occasions stating that I owe overdue rent and new fees for non-payment. Today I received one that charges additional fees for liens and late fees - all of this on an account that was closed a week before the notice was even printed and sent out. I have called on two occasions to ask that these notices stop being sent, yet they continue. These overdue notices are being sent to my sister's house as well, making it look like I haven't paid a debt I owe. I owe no debt to U-Haul. Now, the continual sending of these notices makes it so l must explain to my sister and her family the incompetence of the systems and employees at U-Haul, from the failed reservations to the overcharging for rooms that are so small the staff doesn't even recognize the size, to the continual billing of rent and fees to a customer who closed out their account and paid in full weeks prior. The continual threatening bills have soured an experience that, while already comically full of failure on the part of U-Haul, wasn't so bad that we wouldn't recommend it. The repeated requests to have these bills stop being sent out and the negative nature of what continues to be sent put a spotlight on the entirety of the customer service, which is sorely lacking. Please stop sending me any bills or marketing material. My account with U-Haul is closed, and I would like to keep it that way.
Kathryn M | Overall ExperienceMichelle was very knowledgeable and helpful
jason s | First ImpressionsThis is the first time I have used a storage facility. The staff were exceptional in helping me select a unit and teaching me how to access it. I was so relieved by the help and kindness shown to me. It was an excellent positive experience! Thank you so much!
Candace A | First ImpressionsI feel comfortable and confident using Uhaul storage units. Excellent units and facilities, even better people
Caleb F | First ImpressionsFast and easy process
Karen Q | First ImpressionsNone
Jeffrey C | First ImpressionsRunning a debit card through the system was very difficult. Also, since he wanted to start in the middle of the month and conclude at the end of the month, didn’t seem like the system could handle that information
Grant O | First ImpressionsClean, easy access, secure. Excellent storage facility. Highly recommended.
Heather K | Overall ExperienceThe staff at the Palmer facility is amazing! They are friendly, informative and helpful. I would definitely recommend this location to everyone! They made a stressful situation very pleasant.
Bri H | First ImpressionsI am only leaving because I bought a house and I can store all of my stuff in my house.
Brianne W | Overall ExperienceSeem less process
Molly G | First ImpressionsThe staff were very friendly and help with my moving and storage needs. Everything went very smooth and your staff took the extra time to find the right unit that fit my needs. Thank you for such a nice experience.
Tina C | First ImpressionsMichelle (manager) and Amanda were whom we saw most often. Both are extremely helpful and friendly, displaying empathy for our moving challenges, and accommodated us as much as possible. I would absolutely recommend this facility and its staff. They made an awful experience a bit easier to endure. Thank you!!!
Kristine H | Overall ExperienceVery friendly staff checked me in right away!
FERNAND D | First ImpressionsThe gentleman that assisted my husband and I was informative and very thorough. I can’t remember his name but he did an excellent job with customer service. I would definitely recommend UHaul in Palmer, AK.
angie p | First Impressions5 stars hands down!!! The most friendly staff and most amazing customer service for both uhaul rental and storage rental!!!! They make you feel like family!!! I can’t thank them enough for all of their help!!!
Tiffany O | First ImpressionsCustomer service is stellar. Each individual work as a team!
Sandra H | First ImpressionsStaff very helpful. Showed us locker choices.
laura g | First ImpressionsI had an excellent experience doing business with you guys. Thanks for being awesome!
Heather R | Overall ExperienceI started renting right after a major storm with a lot of damage to the area. Even with damage the buildings were secure, dry, safe and the staff was incredible, never making you feel rushed or showing their stress for getting their building back to rights. Will highly recommend storage here, especially as it is spotlessly clean and will go back if needing storage again.
Candida O | Overall ExperienceOut standing service. I love our Palmer Alaska U-Haul!!!!
Donna P | First ImpressionsExceptionally friendly and accommodating!
Cecelia S | First ImpressionsThis is the best place to store your stuff!! LOVE the convenience of getting in out of the weather to unload my stuff and especially the control temperature storage!
Cynthia G | First ImpressionsStaff are GREAT!!!!!!!!!!
Eileen F | First ImpressionsSizing of the storage units was inconsistent, but your staff was excellent and the facility immaculate.
Cheryl S | First ImpressionsThe only issue was I first reserved a Box and it got complicated trying to get it confirmed. Got a call from Anchorage saying I had to call the Palmer UHAUL and confirm when I tried I got pasted around to 4 different people. So I asked if I can just get a storage instead and every thing from then on went great.
Debra C | First ImpressionsThank you and hope you all have a Happy Thanksgiving!
Mary-Lou G | Overall ExperienceStaff was very helpful and pleasant to work with. Would highly recommend them.
Frances F | Overall ExperienceLove this storage facility!!! Thank you!!
Linda L | Overall ExperienceExpensive. Small.
Carley E | Overall ExperienceOur move in experience was excellent! The facility is clean and well-maintained and we loved the loading bay that allowed us to easily move items into our unit. Will definitely recommend this location to friends/family who need storage!
Danielle D | First ImpressionsIt was a great over all experience to be able to access our stored goods in any kind of weather !!!
MARK N | Overall ExperienceRod and Alora were super helpful and knowledgeable. We rented a truck and storage unit and at first I tried to do it online but it kept glitching, and giving me error messages. We went in person the next day and the whole process was seamless. Also, love that you have example units available to look at to help decide what size space you need.
Tiffany R | First ImpressionsThe customer service was excellent, the system they are working with could use some serious upgrades.
Michael L | First ImpressionsI needed to get a storage unit and decided to go with uhaul as they were conveniently located and I could access it anytime and it was secure I didn’t have to worry about a thing. This place was great with friendly helpful employees
Sarah S | Overall ExperienceI always try you out first before ever considering anyone else. I love the Palmer Alaska facility and highly recommend it to anyone
Kimberley L | First ImpressionsMy family i was always to check on are things an everything was safe and sound, a good system they have. There times we had to ask questions, staff was always ready to help. Thank you for the security of the key cards an that wonderful alarm that went off everytime someone opened there storage unit, got annoying but hey it works.
Melaney M | Overall ExperienceBest moving & storage in South CentralAlaska
Scott L | Overall ExperienceSo far it's been great..
Melissa H | First ImpressionsHey, Palmer, We Found The Most Excellent Storage in Our Area. A Big Blessing to All in our Beautiful Palmer Community. Signed, Sealed and Delivered By our Most Excellent Mayor Edna De Vries back in Circa 2018. Stay Warm and Safe. Keep your Possesions in Great Condition .. Heated and Secure.🙌🏼👏🥲👏✌️👊👍
Mary M | Overall ExperienceEveryone is so friendly, helpful and kind! I love this place!
Cindy R | First ImpressionsMy only concern was that there are no lights in the storage rooms themselves. This mad it a little challenging since I had to use the flashlight on my phone as I got towards the back of my unit. Other than that it was great. Thanks.
Dale A | Overall ExperienceThank you
Kenneth C | Overall ExperienceThe staff was very helpful and accommodating
Renate D | Online Move InThe U haul computer system seemed a bit clunky from what I overheard from the employees. The were units that seemed to be available on paper but could not be found on the computer system. We eventually settled on a unit that was available to rent after some time. I really appreciate the help from U haul but feel that the employees need more advanced computer system and proper training.
herbey l | First ImpressionsProfessional, clean facilities, fast and easy access. Thank you for everything.
Brandon B | Online Move InVery clean, alot of space and very friendly customer service.
Myrtis G | Overall ExperienceThe women (i think she was the supervisor) and guy who was in training were very kind and helpful! However, the other guy was pretty rude and had a "know it all" attitude.
Tarah S | First ImpressionsFront desk people were extremely helpful and friendly
Jeremy P | First ImpressionsGood service at every u haul dealer we've been to.
Kay W | First ImpressionsEveryone at this location was very friendly, helpful and excellent service! Thanks!
Lori E | First ImpressionsNone at this time
Kenneth C | First ImpressionsFolks are nice and went above and beyond to help.
IRINA M | First ImpressionsThe ladies who helped me, did a great job. We had some technical and location issues, as the Map and storage units are mislabeled, but they pulled through and made every right and perfect.
STEVEN B | First ImpressionsThe two ladies that were on shift and got me checked in were great. Very personable and fun, got a tour of the facility and some tips/tricks on things based on their experience. I’ve rented and made purchases from the office many times since you opened and those two were the best employees I’ve met across all those times.
Jared W | First ImpressionsEverybody was extremely helpful loved the climate control for the area we’re in between rain snow cold it was nice when I had to take things in and out to be able to do it inside and when I moved out renting a truck and being able to load it in a Well lit and warm space was great at the time I moved it was near 0° outside
JACK K | Overall ExperienceGreat staff and beautiful building! Love the carts and elevator. Love the efficient lighting too.
Linda L | First ImpressionsFantastic people and staff!!
susan p | First ImpressionsThe facility was exceptional. The staff was very helpful, friendly, and were service-focused. Great experience and I highly recommend Palmer Uhaul to anybody that has moving needs.
David M | Overall ExperienceStaff was friendly and helpful. Will use again if I need storage in the future.
Andrea D | Overall ExperienceI appreciate the excellent customer service.
Travis R | First ImpressionsWould have liked the storage units accessible later. The office said the hour were changing to later a night.
Greg P | Overall ExperienceHaving to move during the crazy times of Covid19. I was grateful to have access to U-Haul services.
Amber W | Overall ExperienceWhen I ask about extra insurance I wasn't told that I needed to buy it before I put my things in storage, but other then that the service was great:)
Joyce M | First ImpressionsVery helpful
George J | First ImpressionsYou guys are amazing and so friendly
Stephanie N | First ImpressionsU-Haul Moving & Storage of Palmer is a wonderful business and we have had ALL positive interactions with the staff there. The manager is very community oriented and we enjoy our collaborative business relationship with him and U-Haul. We have tried to consistently recommend this business to our fellow business owners and personal acquaintances within the community. FIVE STAR all the way!
Andrea F | Overall ExperienceState of the art features like drive into the building out of the wind and snow to unload truck into storage, way to go U-Haul!
John N | First ImpressionsMy experience with uhaul and the Palmer crew was excellent. I cannot express enough how pleasant and caring they were. It would be great to be able to call you all friends. Thank you
David M | First ImpressionsNeed to have a better system for delivery of U-Box containers.
Sheri D | Overall Experience