Love that there are free carts to use, this was a great help.
Katie T | Online Move InCustomer Reviews for U-Haul Moving & Storage of Patrick Street
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly staff 😊
TONY M | Overall ExperienceWell run and quick
RUBEN FThe internet was down when I returned the equipment. May I have a receipt to this email, joyagain2@gmail.com. Thank you
AMOS RQuick, easy and best of all reasonably priced. Rented a motorcycle trailer. Total price with insurance added $24.
ANTHONY CThe gentleman at this location worked very hard to get me my quoted rate after the smaller truck I requested was not available.
SARA JBe more up front about the sliding rate you use from day to day. No one ever told me on the day I rented the truck the rate jumped to $1.29 a mile. Nobody ever offered me something besides the around town option for a more reasonable rate. When I returned the truck and asked about paying for the mileage I was told not to worry it would just be added to my card it might charge a couple extra bucks. Only because I insisted on paying in cash did I ever even get to know they were going to try and charge my credit card $700 more dollars! When I tried to find it listed on my bill I couldn’t find it any where and neither could my neighbor. I had to have you customer service tell me where that information was hidden. They didn’t do anything to appease me either. They simply didn’t care. They told me lots of people call with the same complaint. And then nothing. On top of it all the truck they rented me had well over 100,000 miles on it and was barely sputtering down the road still. I could have bought me a used piece of shit truck for the money you rented me one for the weekend.
JODY HGreat friendly service
Jonathan T | First ImpressionsQuick and easy
OWEN HExcellent service. Way better than the rude ass people at North Charleston, WV.
LARRY RThe guy who waited on us was very nice. Great employee
MARK WNo problems but it would have been easier if I had been given a card key. The machine wasn’t working
JACKSON P | Overall ExperienceThe customer service when I picked up was great. He was friendly and informative. Told me it had around half a tank and to bring it back with half a tank. I returned the truck at 6:45 and they were in a hurry to close and met me in the drive and asked if they could just email me a receipt. I said sure. Before I left the lot they charged me 19 more dollars. A few was for miles over but 13 was for gas and it was around half a tank. I did go in the side door they had propped open and she said the picture shows it was higher when I got the truck. I don't believe that but was not going to argue her. Very poor experience.
JENNIFER FI was very pleased with the whole process. Great job!
SCOTT CNothing. This was a totally easy and easiest UHaul experience I’ve ever had and I have used UHaul multiple times. Keep up the good work.
ERIC BYou have the young generation that is tech savvy & the older generation is not up to par on this. I was charged a convenience fee for returning after hours. Wasn't told about this fee, did see it on the key box about the check in on app, didn't know how to do that either. It would've been nice if the sales person would've explained this. if you return after hours you have to check in on app or charged a $20.00 fee. I had to call the store to get copy of my bill cause it wasn't emailed. The sales person even got my email wrong (Not big deal). If the $20.00 convenience fee had been explained, i would've ask for help in knowing how to do this or returned the next morning. The manager I spoke with stated my girls always high light it. My contract wasn't highlighted or the point covered. The point here make sure Fee's are made known to the customer, some people are on budgets.
TINA LOutstanding service
Thomas DHad reservations for 7am. No one showed to open store til almost 730..asked for No dolly. They put one in truck right in the way in hopes I would cut ziptie. Will never ever use this company again. Horrible
JOSHUA BNothing great job Thanks
GARY AVery efficient!
CHRISTOPHER AI am very pleased with my U-Haul experience! Everyone who works there has always been kind and patient with my many questions. I rented a van for my move and then rented 4 storage units. The faculty is very clean and well lit. Using the garage was a great convenience, especially when it is raining. The area for sharing items that others may find use for is also a great part of the U-Haul experience. I have to give a shout out to Amanda who helped me figure out that I was at the wrong units and she helped me figure out the keys. I would 100% recommend this facility to others and I would 100% use U-Haul again if needed. Thank you, U-Haul, for making my move & storage experience as painless as possible!
Julie U | Overall ExperienceClayton lied to me about what I owed and said I owed nothing but they still tried to charge my account anyways for extra. I would not recommend this location to anyone and had I had a choice I would go to any other location. Don’t lie to me and expect me to give you a good review because I will not. I let people take advantage of me but I will not stand for this. Never using this location again and would not recommend for anyone to use this location
AMBER NThe gods of the patrick.street Kmart are there to protect my things. I moved from a terrible place thst I was broken into twice and I finally feel like my things are safe 🥰
Amelia S | Online Move InEverything about my rental was great. However, I believe all U-Haul customers would feel more at ease if the SafeMove plan had better Liability coverage. With the limitations on cargo van/pickup rentals, I couldn't have upgraded to Safemove Plus even if I wanted to. For the price, it should have better coverage for liability to other drivers/persons/property, since arguably that would be more important than coverage on the rental vehicle.
Tyler SPerfect
JAMES BThe best moving experience yet. Was in and out in no time. Mr Lacy and his staff were more than accommodating. Excellent staff.
DONNA TVery fast and friendly service at this location specifically.
CAMERON CProbably one of the best experience i have had with uhaul. In and out in minutes, great staff. I am at a loss on a suggestion to make it better.
CRAIG LStaff is very rude especially when you call to make an appointment they put you on hold never come back.
sherry s | Overall ExperienceEveryone and everything was great
JADA JAlways excellent service from the staff at this location of U Haul.
YOLANDA MI have used this location many times. The staff are ALWAYS friendly and very helpful. The store is clean and well organized and the restrooms are as well. I would highly recommend this store to anyone.
TIMOTHY HEasy process and easy access
Charlotte W | Online Move InTake this truck out of service to be repaired. Because of this it took us excessive gasoline (almost double). Truck regularly would lose power after heating up but never actually overheating, we would have to pull over about every 40-50 miles or whenever we had very long inclines. Notified location assistant manager and asked for some kind of refund but stated he had to inform GM first.
ADAM Bcustomer service people on-site were very nice and helpful
TAMERA DI’ve rented a cargo van from the Patrick St. U haul on and off for several weeks. The staff are always polite and helpful.
JEAN MStaff was GREAT!!!!!
GARY LThe staff was helpful and professional.
sheila tnot sure i'd recommend u-haul to anyone . first experience & it wasn't great , but this isn't related to the storage unit /location .
brook bEquipment is in poor shape
PATRICK EStaff was friendly and very helpful. Thanks I will definitely use Uhaul again
Wayne G | Overall ExperienceI am renting weekly . This location is great and fast and friendly . No shitt i really appreciate all of them . I had the nicest uhaul this weekend , very nice ramp and very nice new trailer . I couldn’t complain if I tried
JOSHUA AComputer problems took 3 times as long as it should have, but the people are great.
DOUGLAS KMake more trucks available for one way rentals
KAITLIN BNot a thing!
Richard LThe inside of the cab smelled like smoke
Jeremy BProvide for afterhours drop off when moving takes longer than expected.
DONALD MDon't lie to customers. I was told a 15' truck was the smallest one way rental. I was stuck so I took the agent at his word. The website shows I could have saved money by renting a 10' truck plus I wasn't aware of the $48 charge for insurance when my auto policy woul have covered me and the truck. I will never rent from U-Haul again.
MICHAEL MI have used this location several times and the employees are always very friendly and helpful.
TIMOTHY HDisconnect in personal level of service.front desk not as ready an knowledgeable as outside guys.the outside folks know how this all works sn are really service knowledgable.these guys great.
THEDA KExcellent customer service!!!!
KIM LOne Headlight was out
LAUREN LThe driver's side didn't have the visor which was an issue when the sun was bright.
JOCELYN EThe young man that assisted me when I got the truck was very very nice. And The young lady at front desk was very nice when I returned the truck Trucks can be updated . That is the only issue I have. Thank you
CARRIE BLove the new Ram cargo van
MATTHEW RFor some reason my rates here never match the prices on the app and if I go to another u-haul place it’s always cheaper I don’t understand
Ricky BI’ve always had a good experience with my local U-Haul employees & facilities here in Charleston, WV and was happy when I learned that the old K-Mart building & parking lot on 4th Avenue (Patrick Street) was being updated & converted to new Climate Controlled U-Haul storage & rental facility as the location is very convenient for me and the facility is very nice.
Judith H | First ImpressionsConvenient location, easy access to storage unit, well lit and secure, very helpful and courteous staff. Would definitely use this facility again if the need arises.
Gail M | Overall ExperienceOne employee in particular held a grudge for months and would never speak to me after my car was damaged at the facility. And immediately after the damage to my car, the manager on duty called a few staff into "his office" where they proceeded to watch the security video and laugh at me (I could hear them as I waited in the lobby). Not very professional... Aside from that, the manager Stanton and all of the other staff are great (especially Daylen!) and super helpful and friendly.
MALODY B | Overall ExperienceLeft bc the price continued to rise
angela s | Overall ExperienceThey are excellent in all areas My unit was accidentally left unlocked and they noticed immediately and secured it with their lock Wow I am impressed !!! The facility is the nicest in the area !!
Joseph S | Overall ExperienceLoved it there. Will be back again when my son moved out of his dorm for the summer.
Jennifer D | Overall ExperienceI would definitely use uhaul again!
lizzy a | Overall ExperienceClean, well lit, and conveniently located. Easy first floor access, and really nice enclosed loading docks. However, I decided to end my contract because of the continuing price increases and diminishing differences between competitors. At the time I closed my unit, a uhaul 5’x6’ was over $60. I found a climate controlled 10’x10’ at a nearby competitor for only $90.
Jeremy K | Overall ExperienceLove the key card access and there is a clear map of where my unit is and where I can pull in or park to unload
Caroline S | Online Move InThe manager is great. Friendly,helpful, gave great information. Great asset to the community and company
Ginger D | Online Move InEmployees were very helpful and courteous. Place was exceptionally clean, secure, and had great climzte control. Would highly recommend
Marc B | Overall ExperienceVery rude staff and very lazy didn’t even make sure everything was in the van that I needed
destiny m | First ImpressionsWell run business. Clean, well lighted, staff was great. Big thank you to Amanda, she made check out so fast and easy.
CHERYL E | Overall ExperienceMy only issues is there were a significant amount of unhoused in front of the entrance. As a female,alone, it was a bit unsettling. I did not unload all of my things this time. I will try again.
Jessica G | Online Move InConstantly raising rates on our unit. Went down to the smallest unit and within a few months was paying the same rate as the biggest one. Not happy.
Kameron w | Overall ExperienceSometimes it was difficult to reach them directly by phone and I think they’d benefit from a note board or something accessible to all employees, to communicate any on-going issues. (Right hand doesn’t always know what left hand is doing.) Overall, though, I definitely recommend them - they care, and that says a lot.
Eve D | Overall ExperienceBIG SIGN as you walk in saying $79.95 for a 10X5...we had to pay $84.95. Yes, the rate just went up...BUT, pull the sign then. Should have given us the advertised price. Oh well, just my 2 cents. Jim
jim s | First ImpressionsThe young lady was very helpful and courteous. She did a professional job from beginning to end. Thank you.
Denise T | First ImpressionsRenting a storage unit was so fast. No deposit, staff was so friendly and helpful. The whole store was immaculate, lighting was great, lots of cameras so I feel like my unit was safe.
CHERYL E | First ImpressionsAmazing staffs.
ifeoma e | Overall ExperienceWas my first time using U-haul for storage & my experience with everything & everyone was very helpful me getting started and for the whole time I had rental it was a good experience…. Thanks for keeping my stuff safe and I have told everyone…. Thanks Again
Gail C | Overall ExperienceIt took a bit to figure it out but all and all it was pretty easy. The people are great!
Robert V | Online Move InU-Haul on Patrick Street, Charleston, WV. Per all the questions above I have been very pleased with the overall of the facility. The staff was always willing to help out with no hesitation and I love that there were always dollies available to use. But must of ALL the security and safety of the facility...AWESOME ~Pam
pamela w | Overall ExperienceStaff was always extremely helpful and friendly.
Pam B | Overall ExperienceI was supposed to get a free month with a truck rental but ended up paying anyway 😒
Brian H | Online Move InIt’s very clean and secure!
STEVEN J | Overall ExperienceMoving and had to take things but very happy and have told other people.
sandra e | Overall ExperienceWe had the most interaction with Amanda, and she is a jewel. When we knew we no longer needed the unit, our first comment was, “We are going to miss Amanda!” She is a perfect representative for your company. She is kind, personable, and always professional.
Kenneth W | Overall ExperienceStaff is A+ the facility with its key card security in and out makes you feel safe. Very clean environment. Ability to back vehicle into Bay Area and close is a commodity. When the weather is bad.
Timothy H | Overall ExperienceTo expensive
steven c | Overall ExperienceGreat to have bathrooms during the hard work of moving! Every one has been very nice and helpful. The carts are a very nice touch.
steven b | First ImpressionsI could not get the truck with the unit. It was advertised on the website.
BARBARA D | First ImpressionsLove the drive in loading/unloading and the convenience of the unit. However, the only complaint I have is that the garage door to the unit never stayed open to make it easy to go in and out of. You had to have 2 people there most times, one to hold open the door and the other to carry stuff in/out. Next time I will just have to buy something to hold the door unit door open or use something to wedge it from closing on top of me. That is the only reason I didn’t give it 5 stars. Other than that, the automatic doors and carts to load were very helpful and I would use it again if needed.
Ashley H | Overall ExperienceIf needed again, I would come back. I was very pleased with the facility.
ANNABELLE B | Overall ExperienceVery nice facility. Will rent again when needed.
Pamela G | Overall ExperienceI appreciate the courtesy and quick turn around - would highly recommend using this site and service. Thank you for making a stressful move so much easier!!
Betsy C | Overall ExperienceStaff was very friendly and helpful. Facility was always nice and clean.
Sheila S | Overall ExperienceThe Patrick St. U-Haul exceeded all my expectations for what a storage unit could be. I always felt my stuff was secure. The staff were always around for any questions and willing to go out of their way to help. The secured garage/loading zones were perfect and really made the place top tier. I always recommend the Patrick Street storage units and will be my first choice if I need to use one again.
Robert J | Overall ExperienceVery helpful staff with great attitudes. Very, Very clean looking and smelling place
ANGELA R | First ImpressionsI was so impressed with the storage facility! My mom was actually the one who set everything up, so I hadn’t seen it initially. When I went to grab things out of storage, I was blown away with how nice the facility actually was. There was a large interior space and it was climate controlled. There were multiple access points, as well as indoor parking access, which, on a very hot day, was amazing to find! There were carts available to help tote boxes in and boxes out, so I didn’t need to worry about having a dolly myself. Everything was incredibly clean and I felt very secure both in my possessions being well-protected and safe. My mom was the one that dealt with staff, and she was also very happy with each interaction that she had with staff along the way. Overall, I don’t think we could have had a better experience (unless a genie had come with the unit, bestowing magical gifts while we were there 🤣). Thanks U-Haul!
Jennifer J | Overall ExperienceEverything was fine except I missed a month by mistake and I was charged an astronomical amount. I believe it was the month of June bc I was only off 48 hrs in three weeks time. Overall my experience was good. Also I had my unit for a less value and they just started charging me more even before you sent a notice stating this. Thank you
Deborah H | Overall ExperienceStaff is very helpful and knowledgeable I would recommend this Uhaul for storage and truck rental.
Charles E | Overall ExperienceI appreciate your help in my reservation as I am selling my home! My new storage unit was very easy to find. I like that I know that my furniture and items are in cool and clean environment. Thank you.
Marva D | First ImpressionsMy significant other explained situation. They took advantage of someone in a rough situation and didn’t offer any discount after he spent a lot of money with your company. Never again
melissa c | First ImpressionsEverything was excellent from the beginning to the end. I strongly suggest that U-Haul experience was outstanding and smooth. Everyone should have the same experience we had for your college students coming home on their breaks.
ruth j | Overall ExperienceNo comment
Tim K | First ImpressionsStaff was very patient and helpful.
jacqueline t | First ImpressionsThis location is so convenient and well maintained. The staff are super helpful and friendly.
Carol M | Overall ExperienceThe manager is extremely knowledgeable in all areas. One of the best.
Diana R | Overall ExperienceThe two at the front desk allegedly there to assist customers were absolutely useless. Young sandy blonde female and large man with a Go-T, I cannot give names bc they refused to provide them, did the bare minimum to assist. I explained when I walked up I was transferring units, it was not processed as such. I was told if I wanted the transfer and credit from ky original unit applied to the new "I guess call the manager and get it done bc I don't know how". When said paperwork was finished, it was handed to me, nothing said, no new unit humber provides, nothing. When i asked for the unit info it was a huff, an eye roll and then she handed me a map, still no unit number. I literally had to ask her again, for the third time, if she can tell me the unit number so I can find it. This is the absolute worst customer service experience I have ever had anywhere. Nothing was told to me about what I needed to do once I moved units at all so once finished I left. Ten minutes after leaving I get a call stating I need to come back bc my transfer was done incorrectly. (shocker). This is absolutely unacceptable. I have NEVER been treated this way as a customer just trying to utilize a service with a company. Unfortunately, this is the ONLY climate controlled storage until in the vicinity of where I reside, otherwise, I would definitely not still be a customer.
DIANA G | Overall ExperienceStaff was very friendly and helpful.
ANNABELLE B | First ImpressionsI did not get to store my stuff as planned changed and I didn't end up moving to Charleston. But, my experience with everyone in getting a storage unit set up and then canceling it after the 1 month I paid for was very helpful and friendly. I would recommend this facility to anyone that needs a storage unit. Thank you so much for the assistance in closing out my unit. Much appreciated. Have a nice day!
Jizel G | Overall ExperienceI don’t know what to say really
Joseph S | First ImpressionsOnly issue was the initial code provided did not work but the person working the counter was extremely helpful and was able to reset my entry code. Facility was well maintained and I like the security.
Lisa H | Online Move InGreat customer service by Timothy. I was impressed.
Lowell B | First ImpressionsFacility was always clean employees were always real nice felt safe and secure
RONNIE M | Overall ExperienceAbsolutely would recommend this facility to friends and family, as well as use them again. Staff was great with their customer service, got me what I needed and done so in a timely fashion!
tamara g | Overall ExperienceFirst time using I-Hall storage and so far very pleased with it.
Paul S | Online Move InAll of the staff are friendly and so very helpful. This is the first time I have rented a storage unit. It has been a positive experience. Thank you.
CYNTHIA B | First ImpressionsThe staff was very helpful and caring about any problem that you might have
mary n | Overall ExperienceEveryone was very friendly and helpful
mary n | First ImpressionsManager Lacy Stanton was amazing to work with and SO helpful !
Denise L | Online Move Inexcellent service at desk
daniel r | First ImpressionsI would highly recommend UHaul for any and all your moving needs. I have used this company for moving long distance and locally and always get very good service and peace of mind that my storage is dry and safe.
barbara c | Overall ExperienceStaff was super friendly and helpful. Very clean and maintained. I highly recommend this location to anyone needing storage or any other uhaul needs.
Stacey S | Overall ExperienceThey kept raising the prices! I have a storage unit in a nearby Uhaul and they never raised the rent in 6 months. This one raised it after 2 months!
DOROTHY P | Overall ExperienceCustomer service wasnt great at all. We where at the location with a truck full of belongings and they didn't have the storage room we discussed. We had to leave and go to Saibt Albans. It wasn't convenient!
Ashley O | Overall ExperienceThe card system with alarms on each unit is impressive. I have storage at another vendor in a different state and they do not have this feature.
monica p | First ImpressionsI was pleased with your storage facility however I did not like where my rates kept going up and raised almost $100 over a year.
Willbur C | Overall Experiencevery good service
Maxine P | Overall ExperienceChanged mind about renting unit!
CAROLYNJEAN L | Overall ExperienceSome people who work 2nd shift could use more time to be able to get to there stuff .that's the only bad thing about the place but everything else was good .
RICHARD P | Overall ExperienceJust expensive and not in a great area in town but overall clean
watson m | Overall ExperienceExcellent! The best storage place i have ever been. And it’s new!
Catherine V | Overall ExperienceThe only reason I left was because of the price increase. Existing tenants should've been price locked at their existing rate 😞
James S | Overall ExperienceEveryone on staff was professional, friendly and helpful. Thank you all for the easy transition from Texas to WV
Kimberly R | Overall ExperienceCounter personnel were very helpful...was easy access and load in
Susan C | Online Move InFriendly staff. Easy process.
Victoria D | Online Move InAfter paying a $900 bill I was told I had to remove my belongings within a week now I'm being charged $70 to clean out a storage unit plus another month service when it wasn't even in there I will never recommend this place
andrea r | Overall ExperienceIt was perfect.
jennifer d | Overall ExperienceDon't seem to have many employees working inside..always have to stand in line and wait a little while before being waited on.
TERRI N | Overall ExperienceThe staff were awesome
kimberely m | Overall ExperienceVery nice staff
MELINDA F | First ImpressionsI had reserved a large storage unit via online. There was no indication online that I had NO GUARANTEE to actually get a unit. I found this out when I showed up to move in. Fortunately the GM at the location hooked me up with two smaller units at the same price. Uhaul needs have better clarification concerning online reservations.
Richard I | First ImpressionsAwesome best experience so far
Barry D | Online Move InI've ever had any problems with u-haul self storage and it's convenient for me as well. Thank you for the good hard work that the staff has done. Thank you again Layton family..
Tashia L | First ImpressionsStaff display pride in the new facility.
rebecca p | First ImpressionsI paid the bill for 6 months from my Amex. My employee quit and we put his tools and test equipment in storage. The attendant would not allow my new employee in the gate after driving 6 hrs . That is just ridiculous
Charles A | Overall ExperienceThey have an emplyee named JOEY whom checked us into this unit when we started using this storage almost. year ago now and he's still to this day always helpful and polite always with a smile on his face !!
kristen k | Overall Experiencenice new facilities with easy in and out
Betty G | Overall ExperienceLooks like a well-maintained storage facility -- having a place to pull into for unloading is an excellent advantage.
Doris D | First ImpressionsThe one guy that work was rude
josh s | First ImpressionsThe ppl at the desk with one exception need a personality. The cleAning lady is exceptionally friendly. Why are the prices so different from St. Albans? There needs to be more discounts…. Or any discounts!!!
DOROTHY P | First ImpressionsNice facility, great location. If you had this same facility at your old location in North Charleston, I never would have used it. I did think I would be getting a refund though. I paid my 7/24 payment and closed out on the 29th.
Carol B | Overall ExperienceExcellent experience. I wish I had gotten the name of the woman who helped me!
Karen W | First ImpressionsJoey was great he did a walkthrough of the building and explained everything and even showed me to my unit.
Ashley M | Online Move InGuy who checked me in was super helpful
Mike L | First ImpressionsU haul people were great. The affordable people were a little inexperienced
James D | First ImpressionsYou have an awesome staff! Everyone is so nice and helpful!
Darian D | Overall ExperienceThe customer service I received was really great and polite. I would highly recommend this location for both equipment rental and storage.
Megan B | First ImpressionsDoor broke and then licked for construction. Mice in my unit. Do not answer phone most of the time.
Betty E | Overall ExperienceStanton was very very helpful and friendly. Facilities are great place is clean and has high tech security
Moustafa H | First ImpressionsMuch safer and cool inside storage. Extra security to check in/out before using your own lock to access your unit. Plus insurance is a no brainer to use this new Uhaul for your storage needs.
Jamie J | Overall ExperienceBathroom was broken for the last 2 weeks
margaret b | First ImpressionsThey were very helpful
LAURA P | Online Move InThis facility was fantastic. I did have a problem with a requirement of 3 phone numbers to rent a storage unit. What if someone doesnt have 3 phone numbers, I guess they are just out of luck, huh. And the facility in Charleston SC, was aweful. I felt like I was bothering the people that worked there. And when it comes to setting up the tow, I was told if they help me set it up, it would be a $20 fee. That was not mentioned at the counter and I didn't see that anywhere before or after I made the reservation or the invoice. and not being able to check in the tow separate from the truck, when I didnt need the tow after I arrived at this facility, was another thing that left a sour taste in my mouth. Oh, and when I paid for the reservation for the truck and tow, being a veteran, I later found out that UHaul offers a discount, but that wasn't mentioned at the Charleston SC office, either.
CHRISTOPHER R | First ImpressionsI wish I knew the young man's name who helped me, excellent guide and very knowledgeable, I don't think he left anything out.
Madonna M | Online Move InNeed more units
Dana C | First ImpressionsThe staff could not be more helpful. We love the facility, this is our second time using it. Truly 5 stars. you cannot do better outside of storing your stuff in a bank.
Elton H | First ImpressionsTrenton was fantastic! He went above and beyond to make sure my move in process was smooth and without complication. There was another young woman who assisted me, she is from Florida but I cannot recall her name. She was delightful as well. These two make a great team and are assets to the company.
Darian D | First ImpressionsVery friendly and helpful crew. Thank you
Fermin G | Overall ExperienceThe staff was very friendly and helpful. If I need to store anything in the future, I will definitely use this facility.
Susan R | Overall ExperienceHad roaches 🪳 crawling around.
SHONNA S | Overall ExperienceSo far so good. All is as promised!
Chad E | First ImpressionsClean facility. Helpful employees.
hannah l | First ImpressionsGreat facility, friendly and helpful staff, overall a very good experience! I was the first renter at this facility, even before all of their computers were online. Staff went out of their way to be helpful.
David K | Overall ExperienceThese ppl were great with the storage end of this facility, they need to work on the rental part, as far as u- haul not the staff here.
melissa s | Overall ExperienceThe facility is impressive and the staff for the most part were friendly my problem is with your companies policies I Lost half of my items and now receive collection and lien notices from your company I came to your staff with 4 days remaining on my contract and asked if I could add the after hours access to my account because i knew that I wasn't going to have time to remove everything and clean my unit I was told sure for $10 I asked if it could be prorated and was told no we don't prorate anything with the pandemic and losing my job I was having a tough time I didn't have the $10 so I defaulted on my unit and the $105 that I didn't have is now almost $500 that I still don't have all because your company didn't want to help out the very soul of your business the costumer without them you wouldn't be where you are today nor will you stay there prorating doesn't cost your company anything because you still get the rate per rental you would normally get and you would help someone down on their luck you should consider it
Edward T | Overall ExperienceThe employees were very helpful. They were patient, kind, and respectful.
Kathryn R | First ImpressionsDidn’t like the fact that I couldn’t get any money back. Only rented for 3 days that I had paid for out of 30.
BETSY A | Overall ExperienceThe BEST storage facility anywhere!!!
DEBORAH A | Overall ExperienceI was super pleased with my storage unit & would recommend your storage facility for anyone. It was very clean & the staff was always helpful. Thank you for your wonderful patronage to our community.
robert c | Overall Experience