I have used this location multiple times. The staff are all very helpful and friendly. The equipment has been clean and in good shape.
Jeffrey BrownCustomer Reviews for U-Haul Moving & Storage of Patrick Street
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pricing was great and had exactly what I needed so I have no complaints.
malachi thomasFast & Friendly Service. Easy access in and out of this facility. Car Hauler was well maintained and clean.
David MattinglySite mobile check in was faulty. Didn’t give lock code so Couldn’t access key without an employee, whom was difficult to find and delayed my move. System didn’t register my change in reservation, so truck was unprepared.
Katelynn BrownThe perfumery smell in the cab was horrible.
Daniel MiddletonGreat
Dennus ShultzIt was nice that personal came out upon return. Asked if I wanted my final receipt email or paper. I said paper. I was then able to leave.
Shelia PierceStaff is A+ the facility with its key card security in and out makes you feel safe. Very clean environment. Ability to back vehicle into Bay Area and close is a commodity. When the weather is bad.
Timothy Hoff | Overall ExperienceGive more details on deposit and thing like that. Unless I missed it I did not see anything about it. If I missed it nevermind lol thank you all for a good and helpful move.
Geoffrey BrentonKeep doing what you're doing. I'll be back Tell corporate they ought to consider putting a higher front panel on the motorcycle trailers to keep the road debris off the motorcycles, especially in the rain.
RAYMOND L WATKINSHorrible
CHARLIE ASKEWI had a great experience
Renee PittsEmployee was extremely helpful in hooking up trailer to hitch and unhooking equipment once I returned the trailer.
Victor DonaldsonReward point system rent 5 times get one free or something similar. Repeat customer rewards/ free boxes,tape,storage unit etc.
Chris LightfootGreat staff - keep up the great work.
chris CouchI rent from this location all the time good people
leighanna blankenshipSomeone called and presented themselves over the phone as Mr and Mrs. Strader. They were able to pick up a set of keys. We caught them on our ring camera and my husband confronted them and was able to find out how they got into the U-Haul. They were never able to start the vehicle but our things were in there. We were told a man named Staunton was responsible for allowing this. I was going to let this go even though my husband was livid, because the couple gave us the information and had a small child. However, the next day I called to inquire as to approximately how much the U-Haul would currently cost, and in the background Staunton said something along the lines of “be careful of people like them”. I’m not sure what he meant by that but it was absolutely uncalled for and unprofessional. He not only insulted us but he allowed strangers and thieves access to some of our most valuable possessions. Please contact us at +1 681-273-0001.
Scott StraderI book a van originally for 8:30 a.m. to 2:30 p.m.for $19 locally plus $0.49 a mile. When I picked up the van the clerk said I could keep it till 7:00 p.m. What he didn't say was that it would be considered extend time plus $0.79 a mile rated at 100 miles. I only went no more than 40 miles. The rental cost me more than anticipated. This was poor customer service.
Norma CrossI've used U-HAUL for quite some time employees are very respectful and courteous !!
BILLY MIMMSThe trailer was not attached properly
Mitchell McCulloughI scheduled pick up for 7am, key was not in the box. I had to wait until 9a for the store to open.
Nikea MillerThanks
christopher rushNothing. Everything was great
Doug CalderwoodNothing. The employees were very helpful and nice.
Dorothy WilsonInside of truck was leaking onto our belongings
KATHERINE SMITHVan was dirty join pickup but no issues the employees were great so it was overall great experience here. We will definitely return to this location next time we need a rental
Deborah MarionTo expensive
steven cantley | Overall ExperienceThis facility is run in an efficient and friendly way. Everyone was pleasant and knowledgeable. Thank you 😊
TIMOTHY DONALDEmployees were exemplary.
Chad SpencerJohn was very helpful. The staff is very good at this location
Jeffrey BrownGreat to have bathrooms during the hard work of moving! Every one has been very nice and helpful. The carts are a very nice touch.
steven basham | First ImpressionsNone. The staff were extremely helpful and kind! Thank you so much !
Jill DunnKeep up the good work. It was a pleasure dealing with people that spoke English.
Caroll JohnsonI could not get the truck with the unit. It was advertised on the website.
BARBARA DAY | First ImpressionsIn these situations where the equipment is uniform across the nation, the big differences from a customer point of view is how the employees make us feel and the employees ar this store make me wanna come back and spend $$ when I have even the slightest need. Specifically, I need a motorcycle trailer a few times a yr. I'm borderline buying one, but the u-haul rental trailers are such a great design and kept in such high quality condition and the price so reasonable and the employees so friendly and professional... I will continue renting
Phil WhiteIt was out of alignment.
athel kinsolvingDon’t know why I respond to these Your front desk people are the worst Either ignore customers or barely literate
WILLIAM JOHNAnytime that I have rented at this location, the staff is always friendly and knowledgeable. Keep up the positivity
jeff crouchThe staff is professional and friendly !!!
Joseph SkeensThis location is great! The equipment was very old and very used!
Robert CraigoGas was put back in and I still got charged I believe.
joyce lanhamNo suggestions for improvement. Employees were efficient, friendly, professional and knowledgeable.
Phil WhiteTerrible service! I told the representative I had to change my trip plans, and they never entered it into the system!! Then they tried to charge me an additional $970 for making the change!!!
Wesley PlummerThis location has always been first class and efficient.
Joe StephensonGood people
David BodkerLove the drive in loading/unloading and the convenience of the unit. However, the only complaint I have is that the garage door to the unit never stayed open to make it easy to go in and out of. You had to have 2 people there most times, one to hold open the door and the other to carry stuff in/out. Next time I will just have to buy something to hold the door unit door open or use something to wedge it from closing on top of me. That is the only reason I didn’t give it 5 stars. Other than that, the automatic doors and carts to load were very helpful and I would use it again if needed.
Ashley Hackney | Overall ExperienceCan’t remember the guys name that helped me out at the Patrick at location in WV, but he was super friendly and helpful!
Weston PoneySomehow I got charged $180. I still don’t even know why or how it was that much. It was supposed to be $120-140…. But it ended up at $180+. I think because I returned it 30 mins late on Christmas Eve…. The reason it was late was because they closed at 430 so I had to use the self check in & was in line behind someone else who had issues with the self check in. This was not my fault but yet I got charged for it. It’s not right. I haven’t even had time to contact U-Haul because it’s Christmas time. Just not right at all
Charles Fieldsthe staff was AWESOME!
John O'DonnellIf needed again, I would come back. I was very pleased with the facility.
ANNABELLE BLACK | Overall ExperienceVery nice facility. Will rent again when needed.
Pamela Grimmett | Overall ExperienceI appreciate the courtesy and quick turn around - would highly recommend using this site and service. Thank you for making a stressful move so much easier!!
Betsy Clare Jividen | Overall ExperienceStaff was very friendly and helpful. Facility was always nice and clean.
Sheila Salmon | Overall ExperienceThe Patrick St. U-Haul exceeded all my expectations for what a storage unit could be. I always felt my stuff was secure. The staff were always around for any questions and willing to go out of their way to help. The secured garage/loading zones were perfect and really made the place top tier. I always recommend the Patrick Street storage units and will be my first choice if I need to use one again.
Robert James Oldaker | Overall ExperienceVery helpful staff with great attitudes. Very, Very clean looking and smelling place
ANGELA ROACH | First ImpressionsI was so impressed with the storage facility! My mom was actually the one who set everything up, so I hadn’t seen it initially. When I went to grab things out of storage, I was blown away with how nice the facility actually was. There was a large interior space and it was climate controlled. There were multiple access points, as well as indoor parking access, which, on a very hot day, was amazing to find! There were carts available to help tote boxes in and boxes out, so I didn’t need to worry about having a dolly myself. Everything was incredibly clean and I felt very secure both in my possessions being well-protected and safe. My mom was the one that dealt with staff, and she was also very happy with each interaction that she had with staff along the way. Overall, I don’t think we could have had a better experience (unless a genie had come with the unit, bestowing magical gifts while we were there 🤣). Thanks U-Haul!
Jennifer Jones | Overall ExperienceEverything was fine except I missed a month by mistake and I was charged an astronomical amount. I believe it was the month of June bc I was only off 48 hrs in three weeks time. Overall my experience was good. Also I had my unit for a less value and they just started charging me more even before you sent a notice stating this. Thank you
Deborah Haynes | Overall ExperienceStaff is very helpful and knowledgeable I would recommend this Uhaul for storage and truck rental.
Charles Edward Shelton | Overall ExperienceI appreciate your help in my reservation as I am selling my home! My new storage unit was very easy to find. I like that I know that my furniture and items are in cool and clean environment. Thank you.
Marva Dowdin | First ImpressionsMy significant other explained situation. They took advantage of someone in a rough situation and didn’t offer any discount after he spent a lot of money with your company. Never again
melissa cobb | First ImpressionsEverything was excellent from the beginning to the end. I strongly suggest that U-Haul experience was outstanding and smooth. Everyone should have the same experience we had for your college students coming home on their breaks.
ruth jones | Overall ExperienceNo comment
Tim Keeney | First ImpressionsStaff was very patient and helpful.
jacqueline thompson | First ImpressionsThis location is so convenient and well maintained. The staff are super helpful and friendly.
Carol Mollohan | Overall ExperienceThe manager is extremely knowledgeable in all areas. One of the best.
Diana Robinson | Overall ExperienceThe two at the front desk allegedly there to assist customers were absolutely useless. Young sandy blonde female and large man with a Go-T, I cannot give names bc they refused to provide them, did the bare minimum to assist. I explained when I walked up I was transferring units, it was not processed as such. I was told if I wanted the transfer and credit from ky original unit applied to the new "I guess call the manager and get it done bc I don't know how". When said paperwork was finished, it was handed to me, nothing said, no new unit humber provides, nothing. When i asked for the unit info it was a huff, an eye roll and then she handed me a map, still no unit number. I literally had to ask her again, for the third time, if she can tell me the unit number so I can find it. This is the absolute worst customer service experience I have ever had anywhere. Nothing was told to me about what I needed to do once I moved units at all so once finished I left. Ten minutes after leaving I get a call stating I need to come back bc my transfer was done incorrectly. (shocker). This is absolutely unacceptable. I have NEVER been treated this way as a customer just trying to utilize a service with a company. Unfortunately, this is the ONLY climate controlled storage until in the vicinity of where I reside, otherwise, I would definitely not still be a customer.
DIANA GARRETSON | Overall ExperienceStaff was very friendly and helpful.
ANNABELLE BLACK | First ImpressionsI did not get to store my stuff as planned changed and I didn't end up moving to Charleston. But, my experience with everyone in getting a storage unit set up and then canceling it after the 1 month I paid for was very helpful and friendly. I would recommend this facility to anyone that needs a storage unit. Thank you so much for the assistance in closing out my unit. Much appreciated. Have a nice day!
Jizel Grace | Overall ExperienceI don’t know what to say really
Joseph Swanwick | First ImpressionsOnly issue was the initial code provided did not work but the person working the counter was extremely helpful and was able to reset my entry code. Facility was well maintained and I like the security.
Lisa Hughes | Online Move InGreat customer service by Timothy. I was impressed.
Lowell Bodkins | First ImpressionsFacility was always clean employees were always real nice felt safe and secure
RONNIE MIDKIFF | Overall ExperienceAbsolutely would recommend this facility to friends and family, as well as use them again. Staff was great with their customer service, got me what I needed and done so in a timely fashion!
tamara griffis | Overall ExperienceFirst time using I-Hall storage and so far very pleased with it.
Paul Steranka | Online Move InAll of the staff are friendly and so very helpful. This is the first time I have rented a storage unit. It has been a positive experience. Thank you.
CYNTHIA BROWN | First ImpressionsThe staff was very helpful and caring about any problem that you might have
mary niehenke | Overall ExperienceEveryone was very friendly and helpful
mary niehenke | First ImpressionsManager Lacy Stanton was amazing to work with and SO helpful !
Denise Layne | Online Move Inexcellent service at desk
daniel romero | First ImpressionsI would highly recommend UHaul for any and all your moving needs. I have used this company for moving long distance and locally and always get very good service and peace of mind that my storage is dry and safe.
barbara canter | Overall ExperienceStaff was super friendly and helpful. Very clean and maintained. I highly recommend this location to anyone needing storage or any other uhaul needs.
Stacey Shipp | Overall ExperienceThey kept raising the prices! I have a storage unit in a nearby Uhaul and they never raised the rent in 6 months. This one raised it after 2 months!
DOROTHY POTTER | Overall ExperienceCustomer service wasnt great at all. We where at the location with a truck full of belongings and they didn't have the storage room we discussed. We had to leave and go to Saibt Albans. It wasn't convenient!
Ashley Okafor | Overall ExperienceThe card system with alarms on each unit is impressive. I have storage at another vendor in a different state and they do not have this feature.
monica patterson | First ImpressionsI was pleased with your storage facility however I did not like where my rates kept going up and raised almost $100 over a year.
Willbur Coleman | Overall Experiencevery good service
Maxine Pack | Overall ExperienceChanged mind about renting unit!
CAROLYNJEAN LEE | Overall ExperienceSome people who work 2nd shift could use more time to be able to get to there stuff .that's the only bad thing about the place but everything else was good .
RICHARD PARKS | Overall ExperienceJust expensive and not in a great area in town but overall clean
watson mosteller | Overall ExperienceExcellent! The best storage place i have ever been. And it’s new!
Catherine Victoria | Overall ExperienceThe only reason I left was because of the price increase. Existing tenants should've been price locked at their existing rate 😞
James Seabolt | Overall ExperienceEveryone on staff was professional, friendly and helpful. Thank you all for the easy transition from Texas to WV
Kimberly Ramsay | Overall ExperienceCounter personnel were very helpful...was easy access and load in
Susan Clark | Online Move InFriendly staff. Easy process.
Victoria Dent | Online Move InAfter paying a $900 bill I was told I had to remove my belongings within a week now I'm being charged $70 to clean out a storage unit plus another month service when it wasn't even in there I will never recommend this place
andrea ruby | Overall ExperienceIt was perfect.
jennifer dooley | Overall ExperienceDon't seem to have many employees working inside..always have to stand in line and wait a little while before being waited on.
TERRI NORMAN | Overall ExperienceThe staff were awesome
kimberely myers | Overall ExperienceVery nice staff
MELINDA FAULKNER | First ImpressionsI had reserved a large storage unit via online. There was no indication online that I had NO GUARANTEE to actually get a unit. I found this out when I showed up to move in. Fortunately the GM at the location hooked me up with two smaller units at the same price. Uhaul needs have better clarification concerning online reservations.
Richard Ireland | First ImpressionsAwesome best experience so far
Barry Dickson | Online Move InI've ever had any problems with u-haul self storage and it's convenient for me as well. Thank you for the good hard work that the staff has done. Thank you again Layton family..
Tashia Layton | First ImpressionsStaff display pride in the new facility.
rebecca park | First ImpressionsI paid the bill for 6 months from my Amex. My employee quit and we put his tools and test equipment in storage. The attendant would not allow my new employee in the gate after driving 6 hrs . That is just ridiculous
Charles Andrews | Overall ExperienceThey have an emplyee named JOEY whom checked us into this unit when we started using this storage almost. year ago now and he's still to this day always helpful and polite always with a smile on his face !!
kristen kinder | Overall Experiencenice new facilities with easy in and out
Betty Goad | Overall ExperienceLooks like a well-maintained storage facility -- having a place to pull into for unloading is an excellent advantage.
Doris Dooley | First ImpressionsThe one guy that work was rude
josh simon | First ImpressionsThe ppl at the desk with one exception need a personality. The cleAning lady is exceptionally friendly. Why are the prices so different from St. Albans? There needs to be more discounts…. Or any discounts!!!
DOROTHY POTTER | First ImpressionsNice facility, great location. If you had this same facility at your old location in North Charleston, I never would have used it. I did think I would be getting a refund though. I paid my 7/24 payment and closed out on the 29th.
Carol Blankenship | Overall ExperienceExcellent experience. I wish I had gotten the name of the woman who helped me!
Karen Wissing | First ImpressionsJoey was great he did a walkthrough of the building and explained everything and even showed me to my unit.
Ashley Mills | Online Move InGuy who checked me in was super helpful
Mike Linville | First ImpressionsU haul people were great. The affordable people were a little inexperienced
James Divens | First ImpressionsYou have an awesome staff! Everyone is so nice and helpful!
Darian David | Overall ExperienceThe customer service I received was really great and polite. I would highly recommend this location for both equipment rental and storage.
Megan Bailey | First ImpressionsDoor broke and then licked for construction. Mice in my unit. Do not answer phone most of the time.
Betty Evans | Overall ExperienceStanton was very very helpful and friendly. Facilities are great place is clean and has high tech security
Moustafa Hussen | First ImpressionsMuch safer and cool inside storage. Extra security to check in/out before using your own lock to access your unit. Plus insurance is a no brainer to use this new Uhaul for your storage needs.
Jamie Joe Fink | Overall ExperienceBathroom was broken for the last 2 weeks
margaret bolar | First ImpressionsThey were very helpful
LAURA POORE | Online Move InThis facility was fantastic. I did have a problem with a requirement of 3 phone numbers to rent a storage unit. What if someone doesnt have 3 phone numbers, I guess they are just out of luck, huh. And the facility in Charleston SC, was aweful. I felt like I was bothering the people that worked there. And when it comes to setting up the tow, I was told if they help me set it up, it would be a $20 fee. That was not mentioned at the counter and I didn't see that anywhere before or after I made the reservation or the invoice. and not being able to check in the tow separate from the truck, when I didnt need the tow after I arrived at this facility, was another thing that left a sour taste in my mouth. Oh, and when I paid for the reservation for the truck and tow, being a veteran, I later found out that UHaul offers a discount, but that wasn't mentioned at the Charleston SC office, either.
CHRISTOPHER RIGGIO | First ImpressionsI wish I knew the young man's name who helped me, excellent guide and very knowledgeable, I don't think he left anything out.
Madonna Maria Green | Online Move InNeed more units
Dana Callaghan | First ImpressionsThe staff could not be more helpful. We love the facility, this is our second time using it. Truly 5 stars. you cannot do better outside of storing your stuff in a bank.
Elton Hipple | First ImpressionsTrenton was fantastic! He went above and beyond to make sure my move in process was smooth and without complication. There was another young woman who assisted me, she is from Florida but I cannot recall her name. She was delightful as well. These two make a great team and are assets to the company.
Darian David | First ImpressionsVery friendly and helpful crew. Thank you
Fermin Garcia | Overall ExperienceThe staff was very friendly and helpful. If I need to store anything in the future, I will definitely use this facility.
Susan R Hundley | Overall ExperienceHad roaches 🪳 crawling around.
SHONNA SHANAE SAUNDERS | Overall ExperienceSo far so good. All is as promised!
Chad Earl | First ImpressionsClean facility. Helpful employees.
hannah long | First ImpressionsGreat facility, friendly and helpful staff, overall a very good experience! I was the first renter at this facility, even before all of their computers were online. Staff went out of their way to be helpful.
David Kimberling | Overall ExperienceThese ppl were great with the storage end of this facility, they need to work on the rental part, as far as u- haul not the staff here.
melissa soprano | Overall ExperienceThe facility is impressive and the staff for the most part were friendly my problem is with your companies policies I Lost half of my items and now receive collection and lien notices from your company I came to your staff with 4 days remaining on my contract and asked if I could add the after hours access to my account because i knew that I wasn't going to have time to remove everything and clean my unit I was told sure for $10 I asked if it could be prorated and was told no we don't prorate anything with the pandemic and losing my job I was having a tough time I didn't have the $10 so I defaulted on my unit and the $105 that I didn't have is now almost $500 that I still don't have all because your company didn't want to help out the very soul of your business the costumer without them you wouldn't be where you are today nor will you stay there prorating doesn't cost your company anything because you still get the rate per rental you would normally get and you would help someone down on their luck you should consider it
Edward Thaxton | Overall ExperienceThe employees were very helpful. They were patient, kind, and respectful.
Kathryn Rhoads | First ImpressionsDidn’t like the fact that I couldn’t get any money back. Only rented for 3 days that I had paid for out of 30.
BETSY ASBURY | Overall ExperienceThe BEST storage facility anywhere!!!
DEBORAH ANN MULLINS | Overall ExperienceI was super pleased with my storage unit & would recommend your storage facility for anyone. It was very clean & the staff was always helpful. Thank you for your wonderful patronage to our community.
robert craigo | Overall Experience