The person that checked me in was unprofessional and lacked customer service. I reserved a hand cart with my trailer but there weren’t any at the store. I was told it was a new store and that’s why they didn’t have one. What a stupid excuse given I reserved it 2 weeks prior. And to tell a customer you don’t have a reserved item due to the store being new is even more stupid.
JOSEPH MCustomer Reviews for U-Haul Moving & Storage of Pinnacle Peak
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The new facility is beautiful and easily accessible. Being able to drive into air conditioned garage bays to unload your things in the Arizona heat is a huge help!
Holly C | First ImpressionsReal pros
Richard A | First ImpressionsWe received a call from the U-Haul warehouse after U-Haul picked up our 2 UBoxes. We were told that next time to fold our furniture pads in the U box. I apologized and told them that we were told to just make sure the furniture pads were just put back into the U box. I thought it was just a little odd that we received the phone call to sort of complain that we hadn’t folded the furniture pads. I offered to go to the warehouse and fold the furniture pads if it was causing a problem and the gentleman said oh no, that’s not necessary, we just wanted to let you know. Otherwise, every aspect of our Ubox experience was tremendous, thank you!
Craig VGreat service, Thanks Robert and Ruben for your help. Juan Cruz
JUAN CVery easy! Great communication throughout
KURT EYou need a “meh” or “indifferent” answer to these questions. I’m a one time renter and I have no comparison for the questions you are asking. Most of my answers to your survey would be “ man I don’t know” unless you asked me what you actually want to know - was this deal ok? Yea it was.
STEVEN KAll is good.
David BThe service rep was dismissive and unfriendly. I had to select a different drop-off location in the store than what I selected online, and was not told that the location would be closed on Sunday when I would be dropping off the truck. I was given the keys at the counter, and the service rep simply gestured in the general direction where I could find the truck. I spoke to a different employee outside who was very helpful and walked me way across the lot to the correct truck.
DAVID KFirst time renting here and the trailer I rented only had 15 psi air pressure in one tire, which was not noticed until we started loading the trailer. I added air and was able to complete the mission. Otherwise the staff was friendly, but did not seem interested in the tire when I returned the trailer.
CLIFFORD MThis is a brand new and top notch facility. I highly recommend it to anyone looking for short-term or long-term storage needs.
KATHLEEN T | First ImpressionsThis facility is brand new and top notch. The staff is amazing and very helpful. I would drive farther to use this location and recommend it to anyone and everyone.
KATHLEEN TRobert has a terrific attitude team and facility
Mark P | First ImpressionsThese guys were great! A very refreshing opposite from the pick up location.
KATHLEEN TAmazing service and support! Couldn’t have been better..perfect experience! Thank you again, David
DAVID Bnothing all good brand new super clean
NICHOLAS ARueben did a really great job helping me out! He made my experience super easy, he was really friendly and helpful.
Ryan HGreat new location, Robert thanks for all your help. Always a pleasure doing business with you. Juan Cruz
JUAN CI recommended 100%. My Casa painting was there for a few years never ever had any issues with other people renting there or U-Haul. Office people really nice and polite. 😊 Thank you U-Haul and all the pro Crew.
Jaime A | Overall ExperienceLate charge was outrageous and fix that gate before someone gets hurt or killed trying come in and how is anyone suppose to call you guys
Samuel S | First Impressions