Customer Reviews for U-Haul Moving & Storage of Pinnacle Peak

Rating:

5.0

Great staff

Rating:

5.0

No complaints the truck was great did its job

Rating:

5.0

The employee I worked with problem solved to take care of my trailer needs. He went the extra mile.

Rating:

5.0

I am most impressed with the service I have received using a U-Haul Box for the first time. From David in AZ who explained the who thing to me, to all the calls and emails to keep me informed, to the 4 fabulous ladies who delivered and picked up the Box -- It has been a wonderful experience. Thank you to all the people who helped get my 30 boxes from AZ to IL. I have been telling everyone what a great experience it was. Continued success -- njp

Rating:

5.0

An awesome experience, everyone was a pleasure to work with!!!!

Rating:

1.0

I made a reservation online with a mobile check in for 8 hours when arriving the clerk argued with me even when I showed my confirmation when we were driving out of the lot I called the front desk because the gas was completely on E and that clerk said he was gonna email the receipt I could not see what the gas was quoted at so I called spoke to Lauren she said she would adjust the gas as they said there was 1/4 of a tank, when I left the lot I had to put $49 in the truck to be safe we would not run out, then this morning I received my receipt as we returned the truck at 6:45 last night when there office was closed they charged me for fuel!! I called and emailed and never received a response, this was the second time I used this location and each time there were problems. We will definitely not use this location again very poor customer service not professional at all

Rating:

4.0

Sometimes I think there was too much communication, that was confusing to track. One email said delivery would be delayed 2+ weeks, when I called to say I already had an earlier confirmed delivery date, they did not understand why I got the email. Also, every step of the way has a corresponding email, sometimes sent in duplicate. It's a lot to keep track. Overall, it's a wonderful service, with good staff on site and drivers, who do their best. They consistently have good intentions to deliver customer service!

Rating:

5.0

The owner assisted me and was awesome!

Rating:

5.0

Move from Arizona to Washington and all was great. Even showed up early at the destination! Easy to use, lots of communication every step of the way.

Rating:

5.0

IF NO furniture pads are opened/needed and No room for the pads to travel to the destination AND the pick up driver picks up the UBoxes while customer is NOT THERE, then make it easier for customer to just drop the off at nearest UHaul location. The customer service said this was an EXCEPTION made for us and we had to plead for this exception. It did work out OK after our pleading. The UBoxes were in great shape and worked very well! Every representative spoke great English and was very supportive. Thank you for ensuring this and for great follow up! I would definitely use UHAUL UBoxes over any competitor, again! Thank you!

Rating:

5.0

All was well, nice operation!

Rating:

5.0

Very convenient Sunday drop-off. Very friendly and helpful staff.

Rating:

5.0

Excellent, Thanks for all the great help.

Rating:

5.0

Fast and friendly service from everyone.

Rating:

5.0

none, everything was as expected

Rating:

2.0

Rep in Scottsdale was very uninformed, unhelpful but friendly. All truck drivers were extremely professional. The app for Uhaul sucks. It made me agree to terms and conditions way too many times. People coordinating phone calls were also fantastic. Put some knowledgeable people at the counter!

Rating:

5.0

Excellent!

Rating:

5.0

All very good. Truck had less gas than thought, but manager took care of that immediately

Rating:

5.0

They make it easy to do business together. This is my second time renting from this location and I highly recommend it.

Rating:

5.0

No improvement needed. Service was excellent from start to finish. Everyone we talked to was very friendly and knowledgeable. It was a great experience.

Rating:

5.0

One of the best moving experiences of my life! I was in and out with a truck in less than 10 minutes. No stress on what can be a stressful day…moving day. Thank you guys!!!

Rating:

5.0

I rent trucks/vans on a regular basis and I find this location to be superior to others. The staff is friendly and helpful, the equipment is clean and pick up and drop off is quick and easy.

Rating:

5.0

Thanks so much for all your help.

Rating:

5.0

From the moment I checked in for my one day rental to the moment I returned my rental, I had a spectacular experience at this location. The gentleman who helped me, I believe his name is Terrence, was super knowledgeable, knew the product, and was able to answer all my “amateur“ questions. This location was awesome!!

Rating:

4.0

Lorrie assisted us and checked everything when we returned the truck. She was extremely pleasant and competent, which was a nice change from the experience we had the previous week. Unlike last time, there were no surprise charges two days later!

Rating:

3.0

Unfortunately I did not take a picture of the fuel tank level when I picked up the truck (way less than 1/4 tank). Put 25 gallons in truck and returned it with more fuel than it had initially and then was charged for 3 gallons of fuel. Extremely unhappy!! Waiting to see how Customer Service responds!

Rating:

5.0

Thanks for the Great help.

Rating:

5.0

Excellent, as always great service. Robert, Ruben and Crew. Thanks

Rating:

5.0

SuperFriendly & Very Quick Help!!!

Rating:

2.0

The truck fuel tank was on empty it said it had 13 miles in it! When I pick up a truck I expect to be able to use it immediately

Rating:

5.0

We had a wonderful experience, our first using the U-Box service. All staff members, including the drivers, were extremely friendly and helpful. We would recommend the U-Box method of moving without question.

Rating:

5.0

Thanks for all the help,again. As always great service.

Rating:

5.0

Again many Thanks for all the great help, Robert and His Crew.

Rating:

5.0

I didn't realize that the smallest truck did not have a ramp. Had I known, I would have rented the larger size with a ramp. Perhaps that should be emphasized when customers select the smallest truck. I booked online. Otherwise everything was great!!!!

Rating:

5.0

Accommodated me without incident. Quick in and out. Trailer was ready when I arrived.

Rating:

5.0

Everything was great but staff was not super helpful and did not communicate basic information about the facility

Rating:

5.0

Thanks for all the Great help, Robert, Ruben and Your Crew. Juan Cruz

Rating:

5.0

y’all are great, employees seem engaged. continue being awesome. peace

Rating:

4.0

My experience was excellent but would have been even better if the drive-in bays would have been opened and usable.

Rating:

5.0

Drivers were excellent

Rating:

5.0

Manuel was extremely professional and pleasant.

Rating:

5.0

Great Company, excellent service, friendly staff. I highly recommend UHaul for your moving needs, you won't be disappointed!! Wonderful Team Work!!

Rating:

5.0

The employees at this location were not helpful at all. The building and setup is perfect. But, I would not recommend at all, because the emplyees

Rating:

5.0

The location was changed the morning of pickup with no notice. The truck had low air in the tires

Rating:

5.0

Things went very well. Customer service person was excellent.

Rating:

5.0

Everything was excellent. I will always go to this location.

Rating:

5.0

The employee with the red hair who helped us out was awesome!

Rating:

5.0

Would definitely use your facility again - always felt very clean and maintained. Staff was helpful and friendly.

Rating:

5.0

Thank You Ruben for all the help. Juan cruz

Rating:

5.0

Ruben was an absolute pleasure to deal with - suggetsed i try a dodge van asit had more room and it worked beautifully. A+++

Rating:

5.0

Explain how to return after hours. That wasn’t done.

Rating:

5.0

Robert was outstanding. Quick at the checkin and connected the trailer quickly and efficiently.

Rating:

5.0

Everything was great. Dropped off when asked and picked up when requested. Even arrived at my new home, early and allowed me to request an earlier delivery date and pick up date. This was the best experience out of all of my interaction during this move. Hats off to everyone at U-Haul. 5 stars to all.

Rating:

5.0

The crew were so helpful and very pleasant. Ruben knew what was going on and how to fix things. Robert (?) Was very caring and safety conscious. While very expensive, I feel safe and secure in this facility.

Rating:

5.0

Only thing that could have been better was the initial check in process. It was the first time I used storage facilities in my life and I didn't understand the process to arm/disarm the alarm via the kiosk (nor where it was located). A simple walk through would have gone a long way to ease my difficulties on my first visit.

Rating:

4.0

First: finding the instructions for check-in process were not easy to find. The PDF for the facility is huge and takes forever to download, so I couldn't wait for it. Also, it isn't friendly for a smart phone. U-Haul tries to drive the whole experience through the smart phone app, but then doesn't make the smart phone app work well. Second, after going into the office, the staff was really unhelpful. The guy was reclining at his chair (he, nor anyone else seemed busy), and I obviously didn't know what I was doing. But it was like pulling teeth to try to get information from him. He would answer questions, but I had to keep asking questions to get any answer (and they were always short answers). Biggest detail he didn't explain: make sure you check in and out of the storage unit at the keypad at the front door of the building, or at the keypad in the drive bay. It seems like it would be super easy to have a simple script that they follow just like when you check into a hotel. Here's where you park, here's how you get to the room, here's the pool, workout facility, and elevator, etc. So confused why this is not implemented? This seems like a process/management issue - not a staffing issue in my opinion.

Rating:

5.0

Very knowledgeable and helpful

Rating:

5.0

The staff and manager here have been excellent. I have rented a couple of trailers as well and the service is fantastic. In fact, I just moved all my stuff from another storage facility to U-Haul because I have been so happy with their service, and I hate moving.

Rating:

5.0

Need more parking spaces in front of the office/store….just 2 non handicap spots.

Rating:

5.0

Wonderful staff amber and robert

Rating:

5.0

Staff was amazing , the indoor storage was the best

Rating:

5.0

This is an excellent facility! Highly recommend to anyone who may be unsure.

Rating:

5.0

Real pros

Rating:

5.0

This is a brand new and top notch facility. I highly recommend it to anyone looking for short-term or long-term storage needs.

Rating:

5.0

Robert has a terrific attitude team and facility

Rating:

5.0

I recommended 100%. My Casa painting was there for a few years never ever had any issues with other people renting there or U-Haul. Office people really nice and polite. 😊 Thank you U-Haul and all the pro Crew.