Customer Reviews for U-Haul Moving & Storage of Pinnacle Peak

Rating:

5.0

Agent was exceptional, courteous, and genuinely cared about how my Tow went. Very genuine, knowledgeable, and friendly. 3rd time I have used this location.

Rating:

5.0

Beautiful new location.

Rating:

5.0

No complaints!

Rating:

5.0

Robert, the manager, was fantastic! He was very helpful, friendly, and answered all of my questions.

Rating:

5.0

Thanks for all your great help as always.Juan Cruz

Rating:

5.0

Excellent, Thanks Ruben for all your help.

Rating:

5.0

Easy to get to and the equipment was clean and well maintained.

Rating:

5.0

gre4t equipment, great service, easy experience.

Rating:

5.0

New location - opened in April 2025 - excellent in all respects.

Rating:

5.0

Nothing, just rinse and repeat, great job!!

Rating:

5.0

Need more parking spaces in front of the office/store….just 2 non handicap spots.

Rating:

4.0

Very friendly and clean.

Rating:

4.0

Trailer wasn’t attractive - numerous dents and fading paint.

Rating:

5.0

Fast, quick, efficient and professional and kind service. All those things that are missing elsewhere, this Uhaul has! I appreciate it guys, and will be back when able! Dan C

Rating:

5.0

Keep up the good work !!

Rating:

5.0

Quick and efficient drop off. Made nnotte of tire issue with trailer.

Rating:

5.0

Always Great service from Robert and all his Staff, Thanks Juan Cruz

Rating:

5.0

Very good to have managers that support the customer. I was work with a young new employee so I recommend the managers continue to train them so they know the basic and less common questions.

Rating:

5.0

The owner of this location is AMAZING! He really took care of me and made me feel important after recently ending a long term relationship and he didn’t even know! He unknowingly made the moving process so much softer for me. Thank you for being a kind hearted person while managing a respectful business. This made a huge difference in my life and I am grateful for people like him.

Rating:

5.0

Great service all around, Thanks Robert and Crew. Juan Cruz

Rating:

5.0

Thank you!!!! And both hired packers packed and unpacked items carefully! No breakage!!! Thank you!!! U-Haul!

Rating:

5.0

Easy pickup and drop-off - trailer was clean and ready to use, no issues at all with it.

Rating:

5.0

Thanks for all the great help, Robert and Crew. Juan Cruz

Rating:

5.0

Good staff, friendly, helpful.

Rating:

5.0

Helpful staff

Rating:

4.0

Good facility. Clean, friendly.

Rating:

5.0

Excellent experience from beginning to end. The only possible improvement would be the fuel economy, lol. I drove 36 miles, mostly without cargo. I added 5 gallons of fuel and barely got back to the same level on the fuel gauge. 7mpg. Well done.

Rating:

5.0

The Uboxes worked perfectly. Everyone at u haul was amazing. I could not have had a better experience. Thankyou to all your employees!

Rating:

5.0

metal boxes are such an improvement--I would not accept wood boxes going forward

Rating:

5.0

I had a great experience. Thank you for making it so easy.

Rating:

5.0

Super fast service, loved it.

Rating:

5.0

Very disappointed in the extra mileage charge.

Rating:

5.0

This is my second time renting and Robert was excellent…thank you!

Rating:

5.0

The team was very helpful and patient. We recommend them to everyone.

Rating:

5.0

Great Service, Thanks Juan Cruz

Rating:

5.0

Wonderful staff amber and robert

Rating:

5.0

The General Manager did a great job. Very courteous and helpful.

Rating:

5.0

Thanks to Robert and his Crew for all the great help.Juan Cruz

Rating:

5.0

The manager who took care of my rental, Ruben M., did an outstanding job. He was very conscientious, helpful, and had a very good attitude. I would imagine he’s the type of young man that U-Haul would want to invest in.

Rating:

5.0

This was the largest U-Haul center I have been to. The equipment delivery and checkout process was fast!. The store and the equipment were clean, which is a plus in my book. It was close to where our daughter lived and was moving from. The 15' truck I rented handled well and was not too heavy on the gas consumption. I hope I don't have to help move one of our children again in the future. Should the need arise, I would not hesitate to use U-Haul.

Rating:

5.0

Na

Rating:

5.0

Absolutely nothing we had a problem and U-Haul was more than nice about it I very much would recommend this location very courteous

Rating:

5.0

Rhouline who dropped off our U box was on time, friendly, and skilled. Ana who picked up our box was so helpful! 5 stars to her. She helped me figure out the ratchet straps I had purchased to secure the contents inside. It was 105 already at 11:30 am and she was cool as a cucumber and so patient. She got the U box loaded onto the flatbed and secured with no issues and made it look easy. 100% trust this location and will definitely be using them in the future. Thank you ladies!

Rating:

1.0

My EBike has been stolen during this "Moving". There is no appropriate process to record the complaint and make follow-up for the stolen items. Reach me at 319 899 5918 or 516-272-6488

Rating:

5.0

Staff was amazing , the indoor storage was the best

Rating:

3.0

The pickup was at a shady tire shop. The return was at a nice UHaul facility.

Rating:

5.0

Service was excellent. based on my square footage and number of rooms I was quoted 2 boxes, but ended up using 3 which was no problem. I forgot to call in to notify the team that my movers were coming to unpack my storage boxes. They collaborated with the main Scottsdale location where my boxes had been moved to and coordinated a pick up there. I appreciate everyone's willingness to help me and was very impressed by the customer service. U Haul is unmatched in the business, can't recommend enough.

Rating:

5.0

Drop off time was between 12-12:15 I called and asked for an ETA and they told me no! After my phone I call I then got a revisioned time between 9-4 and they still were late. Overall deceitful, uncommunicative, and lazy

Rating:

5.0

We're very happy with using U-Box for our move. The shipping containers were easy to pack. It's a nifty system U-haul has. The U-box containers arrived ahead of schedule and the team simply stored them in an indoor facility until we were ready to receive them. Great communication through-out the entire process. Thanks for making an arduous task of moving easy!

Rating:

5.0

Kept us informed through each step of the move. Couldn't have asked for Kinder, more knowledgeable people.

Rating:

4.0

U-Haul scheduling pushed the delivery date back one day, which caused us quite some inconvenience given that we flew over from Arizona to unpack the boxes on the original date. Other than that, I think the concept and execution are excellent, and the people are great!

Rating:

5.0

This is an excellent facility! Highly recommend to anyone who may be unsure.

Rating:

5.0

My only criticism would be that I had to wait for almost 10 mins to return the trailer. I was sitting in the designated space for the return. That being said, once an employee did come over it was a very quick and pleasant experience. Every employee I encountered during both pickup and drop off was very friendly and professional. Thank you!

Rating:

3.0

I am writing to share our recent experience with returning a rental truck on June 4th, which unfortunately did not meet the level of service we have come to expect from U-Haul. Due to a hectic and time-sensitive moving situation, we were unable to return the truck by the originally scheduled time of 4:30 PM. We arrived at the return location around 7:00 PM. I called ahead to inform the location we were en route, and the staff member I spoke with responded curtly, stating, “Yeah, we’re probably going to charge you because you didn’t call earlier.” The tone felt unnecessarily rude and unhelpful. Upon arrival, we encountered the manager in the parking lot. We apologized for being late and asked for assistance. He informed us that the location was closed and directed us to simply drop the keys in the drop box. However, this did not align with the actual procedure, which required downloading the app, signing up, and uploading photos of the vehicle before submitting the keys. As we tried to clarify this with him, he drove off mid-conversation. While we acknowledge we returned the vehicle late, we were disappointed by the lack of professionalism and support. As a family in the midst of a stressful move, we expected a more understanding and courteous response. We have used U-Haul in the past and always had positive experiences, which is why this interaction was especially surprising. We hope this feedback is taken seriously, and we’d appreciate any clarification or consideration regarding potential late charges, given the circumstances. Thank you for your time and understanding.

Rating:

5.0

Best experience I've had with Uhaul ever. Staff was understanding and accommodating. Facility was clean inside and out. Uhaul should make this location their benchmark for all other locations

Rating:

5.0

Great service, Thanks again, Bob and your Crew. Juan Cruz

Rating:

3.0

Perhaps an additional staff member to assist with hook up

Rating:

4.0

Staff was great. My trailer hitch was the wrong size and they got me taken care of. Made sure everything was in working order. There was a small leak someplace along the left side of the roof. The staff in Arizona likely would have no way of knowing. But driving through the Midwest there was lots of rain. My belongings and boxes got a little wet.

Rating:

5.0

Friendly staff, quick process of getting my trailer!

Rating:

5.0

The new facility is beautiful and easily accessible. Being able to drive into air conditioned garage bays to unload your things in the Arizona heat is a huge help!

Rating:

5.0

Real pros

Rating:

5.0

This is a brand new and top notch facility. I highly recommend it to anyone looking for short-term or long-term storage needs.

Rating:

5.0

Robert has a terrific attitude team and facility

Rating:

5.0

I recommended 100%. My Casa painting was there for a few years never ever had any issues with other people renting there or U-Haul. Office people really nice and polite. 😊 Thank you U-Haul and all the pro Crew.