Customer Reviews for U-Haul Moving & Storage of Pinnacle Peak

Rating:

5.0

This was by far the best customer service experience I have had yet with U-Haul. Ruben contacted me first to tell me what happened, and he followed up until the issue was resolved. It was a really annoying mistake of my box breaking, but the Ruben fixed the problem clearly and efficiently. Robert oversaw everything to make sure I was taken care of well by the U-Haul staff and movers. They arranged everything so I could come in, and did not make fun of me for bringing my kids. I was really impressed because it was the mistake of U-Haul at a different location in the first place, but they fixed it so that it was not a problem for me. I really liked their kind help, and efficient problem-solving… really great service.

Rating:

5.0

Very easy pick up and drop off.

Rating:

5.0

The staff and manager here have been excellent. I have rented a couple of trailers as well and the service is fantastic. In fact, I just moved all my stuff from another storage facility to U-Haul because I have been so happy with their service, and I hate moving.

Rating:

5.0

Awesome people who dropped off and picked up our pods. Very friendly and fast. They reminded me to about scheduling and check text msgs and answering the phone. One greatly appreciate UHaul!

Rating:

5.0

Nice treatment

Rating:

5.0

Very nice, large facility. Lots of trucks and a huge new storage building. The employees are friendly and efficient. This is my new go to location.

Rating:

5.0

N/A…the 24/7 check in is terrific

Rating:

1.0

I originally scheduled via the phone scheduler a pick up date of 9/30 and a return date of 10/6 and I was quoted for a one-way a fee of roughly $300. I noticed that the scheduler had the return date of 10/2 on the contract once I picked up the unit. I asked for that to be changed to 10/6 and unfortunately it wasn't...... Uhaul called me and stated I was over due for the drop off. I then spent over 1.0 hour trying to resolve the date and fee with no luck. I couldn't get anyone from the 7300 location to on the phone.. The phone scheduler submitted a request to have them call me back but I never heard from them. Ultimately I had to change my plans to move my items which screwed up my weekend plans. This was a total inconvenience and it cost me more money than I was originally quoted. Poor communication coupled with my inability to speak to the Scottsdale location created this... Never again.

Rating:

5.0

None, the personnel and assistance, was exceptional, expedient and well organized, kudos to U HAUL and the staff

Rating:

5.0

Best Uhaul location I’ve ever used. Staff were friendly, knowledgeable and helpful. Wonderful! Noah was really great.

Rating:

5.0

UHaul did a great job getting my household goods from Portland, OR to Scottsdale, AZ...everything arrived on time and in perfect condition. I did the absolute minimum amount of work, because UHaul's movers in Portland and Scottsdale did all the "heavy lifting!" I will use a UHaul UBox again next time I need to get things moved! Awesome!

Rating:

5.0

Great service at this location. Answered questions and solved minor problems on the spot. Really great staff.

Rating:

5.0

Robert, Ruben and the rest of the Crew, thanks for all the great help. Juan Cruz

Rating:

5.0

Agent was exceptional, courteous, and genuinely cared about how my Tow went. Very genuine, knowledgeable, and friendly. 3rd time I have used this location.

Rating:

5.0

Beautiful new location.

Rating:

5.0

No complaints!

Rating:

5.0

Robert, the manager, was fantastic! He was very helpful, friendly, and answered all of my questions.

Rating:

5.0

Thanks for all your great help as always.Juan Cruz

Rating:

5.0

Excellent, Thanks Ruben for all your help.

Rating:

5.0

Easy to get to and the equipment was clean and well maintained.

Rating:

5.0

gre4t equipment, great service, easy experience.

Rating:

5.0

New location - opened in April 2025 - excellent in all respects.

Rating:

5.0

Nothing, just rinse and repeat, great job!!

Rating:

5.0

Need more parking spaces in front of the office/store….just 2 non handicap spots.

Rating:

4.0

Very friendly and clean.

Rating:

4.0

Trailer wasn’t attractive - numerous dents and fading paint.

Rating:

5.0

Fast, quick, efficient and professional and kind service. All those things that are missing elsewhere, this Uhaul has! I appreciate it guys, and will be back when able! Dan C

Rating:

5.0

Keep up the good work !!

Rating:

5.0

Quick and efficient drop off. Made nnotte of tire issue with trailer.

Rating:

5.0

Always Great service from Robert and all his Staff, Thanks Juan Cruz

Rating:

5.0

Very good to have managers that support the customer. I was work with a young new employee so I recommend the managers continue to train them so they know the basic and less common questions.

Rating:

5.0

The owner of this location is AMAZING! He really took care of me and made me feel important after recently ending a long term relationship and he didn’t even know! He unknowingly made the moving process so much softer for me. Thank you for being a kind hearted person while managing a respectful business. This made a huge difference in my life and I am grateful for people like him.

Rating:

5.0

Great service all around, Thanks Robert and Crew. Juan Cruz

Rating:

5.0

Thank you!!!! And both hired packers packed and unpacked items carefully! No breakage!!! Thank you!!! U-Haul!

Rating:

5.0

Easy pickup and drop-off - trailer was clean and ready to use, no issues at all with it.

Rating:

5.0

Thanks for all the great help, Robert and Crew. Juan Cruz

Rating:

5.0

Good staff, friendly, helpful.

Rating:

5.0

Helpful staff

Rating:

4.0

Good facility. Clean, friendly.

Rating:

5.0

Excellent experience from beginning to end. The only possible improvement would be the fuel economy, lol. I drove 36 miles, mostly without cargo. I added 5 gallons of fuel and barely got back to the same level on the fuel gauge. 7mpg. Well done.

Rating:

5.0

The Uboxes worked perfectly. Everyone at u haul was amazing. I could not have had a better experience. Thankyou to all your employees!

Rating:

5.0

metal boxes are such an improvement--I would not accept wood boxes going forward

Rating:

5.0

I had a great experience. Thank you for making it so easy.

Rating:

5.0

Super fast service, loved it.

Rating:

5.0

Very disappointed in the extra mileage charge.

Rating:

5.0

This is my second time renting and Robert was excellent…thank you!

Rating:

5.0

The team was very helpful and patient. We recommend them to everyone.

Rating:

5.0

Great Service, Thanks Juan Cruz

Rating:

5.0

Wonderful staff amber and robert

Rating:

5.0

The General Manager did a great job. Very courteous and helpful.

Rating:

5.0

Thanks to Robert and his Crew for all the great help.Juan Cruz

Rating:

5.0

The manager who took care of my rental, Ruben M., did an outstanding job. He was very conscientious, helpful, and had a very good attitude. I would imagine he’s the type of young man that U-Haul would want to invest in.

Rating:

5.0

This was the largest U-Haul center I have been to. The equipment delivery and checkout process was fast!. The store and the equipment were clean, which is a plus in my book. It was close to where our daughter lived and was moving from. The 15' truck I rented handled well and was not too heavy on the gas consumption. I hope I don't have to help move one of our children again in the future. Should the need arise, I would not hesitate to use U-Haul.

Rating:

5.0

Na

Rating:

5.0

Absolutely nothing we had a problem and U-Haul was more than nice about it I very much would recommend this location very courteous

Rating:

5.0

Rhouline who dropped off our U box was on time, friendly, and skilled. Ana who picked up our box was so helpful! 5 stars to her. She helped me figure out the ratchet straps I had purchased to secure the contents inside. It was 105 already at 11:30 am and she was cool as a cucumber and so patient. She got the U box loaded onto the flatbed and secured with no issues and made it look easy. 100% trust this location and will definitely be using them in the future. Thank you ladies!

Rating:

1.0

My EBike has been stolen during this "Moving". There is no appropriate process to record the complaint and make follow-up for the stolen items. Reach me at 319 899 5918 or 516-272-6488

Rating:

5.0

Staff was amazing , the indoor storage was the best

Rating:

3.0

The pickup was at a shady tire shop. The return was at a nice UHaul facility.

Rating:

5.0

Service was excellent. based on my square footage and number of rooms I was quoted 2 boxes, but ended up using 3 which was no problem. I forgot to call in to notify the team that my movers were coming to unpack my storage boxes. They collaborated with the main Scottsdale location where my boxes had been moved to and coordinated a pick up there. I appreciate everyone's willingness to help me and was very impressed by the customer service. U Haul is unmatched in the business, can't recommend enough.

Rating:

5.0

Drop off time was between 12-12:15 I called and asked for an ETA and they told me no! After my phone I call I then got a revisioned time between 9-4 and they still were late. Overall deceitful, uncommunicative, and lazy

Rating:

5.0

We're very happy with using U-Box for our move. The shipping containers were easy to pack. It's a nifty system U-haul has. The U-box containers arrived ahead of schedule and the team simply stored them in an indoor facility until we were ready to receive them. Great communication through-out the entire process. Thanks for making an arduous task of moving easy!

Rating:

5.0

Kept us informed through each step of the move. Couldn't have asked for Kinder, more knowledgeable people.

Rating:

4.0

U-Haul scheduling pushed the delivery date back one day, which caused us quite some inconvenience given that we flew over from Arizona to unpack the boxes on the original date. Other than that, I think the concept and execution are excellent, and the people are great!

Rating:

5.0

This is an excellent facility! Highly recommend to anyone who may be unsure.

Rating:

5.0

The new facility is beautiful and easily accessible. Being able to drive into air conditioned garage bays to unload your things in the Arizona heat is a huge help!

Rating:

5.0

Real pros

Rating:

5.0

This is a brand new and top notch facility. I highly recommend it to anyone looking for short-term or long-term storage needs.

Rating:

5.0

Robert has a terrific attitude team and facility

Rating:

5.0

I recommended 100%. My Casa painting was there for a few years never ever had any issues with other people renting there or U-Haul. Office people really nice and polite. 😊 Thank you U-Haul and all the pro Crew.