This was by far the best customer service experience I have had yet with U-Haul. Ruben contacted me first to tell me what happened, and he followed up until the issue was resolved. It was a really annoying mistake of my box breaking, but the Ruben fixed the problem clearly and efficiently. Robert oversaw everything to make sure I was taken care of well by the U-Haul staff and movers. They arranged everything so I could come in, and did not make fun of me for bringing my kids. I was really impressed because it was the mistake of U-Haul at a different location in the first place, but they fixed it so that it was not a problem for me. I really liked their kind help, and efficient problem-solving… really great service.
charis lCustomer Reviews for U-Haul Moving & Storage of Pinnacle Peak
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy pick up and drop off.
Denny MThe staff and manager here have been excellent. I have rented a couple of trailers as well and the service is fantastic. In fact, I just moved all my stuff from another storage facility to U-Haul because I have been so happy with their service, and I hate moving.
Peter W | First ImpressionsAwesome people who dropped off and picked up our pods. Very friendly and fast. They reminded me to about scheduling and check text msgs and answering the phone. One greatly appreciate UHaul!
Bruce SNice treatment
WILLIAM RVery nice, large facility. Lots of trucks and a huge new storage building. The employees are friendly and efficient. This is my new go to location.
DANELLE ON/A…the 24/7 check in is terrific
DAVID WI originally scheduled via the phone scheduler a pick up date of 9/30 and a return date of 10/6 and I was quoted for a one-way a fee of roughly $300. I noticed that the scheduler had the return date of 10/2 on the contract once I picked up the unit. I asked for that to be changed to 10/6 and unfortunately it wasn't...... Uhaul called me and stated I was over due for the drop off. I then spent over 1.0 hour trying to resolve the date and fee with no luck. I couldn't get anyone from the 7300 location to on the phone.. The phone scheduler submitted a request to have them call me back but I never heard from them. Ultimately I had to change my plans to move my items which screwed up my weekend plans. This was a total inconvenience and it cost me more money than I was originally quoted. Poor communication coupled with my inability to speak to the Scottsdale location created this... Never again.
ERIC FNone, the personnel and assistance, was exceptional, expedient and well organized, kudos to U HAUL and the staff
MICHAEL SBest Uhaul location I’ve ever used. Staff were friendly, knowledgeable and helpful. Wonderful! Noah was really great.
MARTIN SUHaul did a great job getting my household goods from Portland, OR to Scottsdale, AZ...everything arrived on time and in perfect condition. I did the absolute minimum amount of work, because UHaul's movers in Portland and Scottsdale did all the "heavy lifting!" I will use a UHaul UBox again next time I need to get things moved! Awesome!
Harold MGreat service at this location. Answered questions and solved minor problems on the spot. Really great staff.
PETER WRobert, Ruben and the rest of the Crew, thanks for all the great help. Juan Cruz
JUAN CAgent was exceptional, courteous, and genuinely cared about how my Tow went. Very genuine, knowledgeable, and friendly. 3rd time I have used this location.
PATRICK KBeautiful new location.
BRIAN WNo complaints!
BRAYDEN TRobert, the manager, was fantastic! He was very helpful, friendly, and answered all of my questions.
EBONY WThanks for all your great help as always.Juan Cruz
JUAN CExcellent, Thanks Ruben for all your help.
RAFAEL CEasy to get to and the equipment was clean and well maintained.
KENT Mgre4t equipment, great service, easy experience.
MATTHEW GNew location - opened in April 2025 - excellent in all respects.
JOHN RNothing, just rinse and repeat, great job!!
PATRICK KNeed more parking spaces in front of the office/store….just 2 non handicap spots.
JAMES C | Overall ExperienceVery friendly and clean.
ROBERT PTrailer wasn’t attractive - numerous dents and fading paint.
PAUL MFast, quick, efficient and professional and kind service. All those things that are missing elsewhere, this Uhaul has! I appreciate it guys, and will be back when able! Dan C
DANIEL CKeep up the good work !!
Farshad SQuick and efficient drop off. Made nnotte of tire issue with trailer.
David TAlways Great service from Robert and all his Staff, Thanks Juan Cruz
JUAN CVery good to have managers that support the customer. I was work with a young new employee so I recommend the managers continue to train them so they know the basic and less common questions.
RUSSELL BThe owner of this location is AMAZING! He really took care of me and made me feel important after recently ending a long term relationship and he didn’t even know! He unknowingly made the moving process so much softer for me. Thank you for being a kind hearted person while managing a respectful business. This made a huge difference in my life and I am grateful for people like him.
JAYNA DGreat service all around, Thanks Robert and Crew. Juan Cruz
JUAN CThank you!!!! And both hired packers packed and unpacked items carefully! No breakage!!! Thank you!!! U-Haul!
Cheryl KEasy pickup and drop-off - trailer was clean and ready to use, no issues at all with it.
Jason CThanks for all the great help, Robert and Crew. Juan Cruz
JUAN CGood staff, friendly, helpful.
ROBERT BHelpful staff
JOHN RGood facility. Clean, friendly.
ROBERT BExcellent experience from beginning to end. The only possible improvement would be the fuel economy, lol. I drove 36 miles, mostly without cargo. I added 5 gallons of fuel and barely got back to the same level on the fuel gauge. 7mpg. Well done.
PETER ZThe Uboxes worked perfectly. Everyone at u haul was amazing. I could not have had a better experience. Thankyou to all your employees!
ray smetal boxes are such an improvement--I would not accept wood boxes going forward
DAVID LI had a great experience. Thank you for making it so easy.
TIMOTHY GSuper fast service, loved it.
DANIEL SVery disappointed in the extra mileage charge.
Scott WThis is my second time renting and Robert was excellent…thank you!
ALISON PThe team was very helpful and patient. We recommend them to everyone.
FREDERICK HGreat Service, Thanks Juan Cruz
JUAN CWonderful staff amber and robert
Cornelia K | First ImpressionsThe General Manager did a great job. Very courteous and helpful.
MICHAEL HThanks to Robert and his Crew for all the great help.Juan Cruz
JUAN CThe manager who took care of my rental, Ruben M., did an outstanding job. He was very conscientious, helpful, and had a very good attitude. I would imagine he’s the type of young man that U-Haul would want to invest in.
ROBERT LThis was the largest U-Haul center I have been to. The equipment delivery and checkout process was fast!. The store and the equipment were clean, which is a plus in my book. It was close to where our daughter lived and was moving from. The 15' truck I rented handled well and was not too heavy on the gas consumption. I hope I don't have to help move one of our children again in the future. Should the need arise, I would not hesitate to use U-Haul.
JOHN JNa
LISA WAbsolutely nothing we had a problem and U-Haul was more than nice about it I very much would recommend this location very courteous
Claudine JRhouline who dropped off our U box was on time, friendly, and skilled. Ana who picked up our box was so helpful! 5 stars to her. She helped me figure out the ratchet straps I had purchased to secure the contents inside. It was 105 already at 11:30 am and she was cool as a cucumber and so patient. She got the U box loaded onto the flatbed and secured with no issues and made it look easy. 100% trust this location and will definitely be using them in the future. Thank you ladies!
Alana BMy EBike has been stolen during this "Moving". There is no appropriate process to record the complaint and make follow-up for the stolen items. Reach me at 319 899 5918 or 516-272-6488
Madhavan VStaff was amazing , the indoor storage was the best
Glen K | First ImpressionsThe pickup was at a shady tire shop. The return was at a nice UHaul facility.
David WService was excellent. based on my square footage and number of rooms I was quoted 2 boxes, but ended up using 3 which was no problem. I forgot to call in to notify the team that my movers were coming to unpack my storage boxes. They collaborated with the main Scottsdale location where my boxes had been moved to and coordinated a pick up there. I appreciate everyone's willingness to help me and was very impressed by the customer service. U Haul is unmatched in the business, can't recommend enough.
Jill PDrop off time was between 12-12:15 I called and asked for an ETA and they told me no! After my phone I call I then got a revisioned time between 9-4 and they still were late. Overall deceitful, uncommunicative, and lazy
Mitchell FWe're very happy with using U-Box for our move. The shipping containers were easy to pack. It's a nifty system U-haul has. The U-box containers arrived ahead of schedule and the team simply stored them in an indoor facility until we were ready to receive them. Great communication through-out the entire process. Thanks for making an arduous task of moving easy!
Yvette DKept us informed through each step of the move. Couldn't have asked for Kinder, more knowledgeable people.
Byron BU-Haul scheduling pushed the delivery date back one day, which caused us quite some inconvenience given that we flew over from Arizona to unpack the boxes on the original date. Other than that, I think the concept and execution are excellent, and the people are great!
ROBERT TThis is an excellent facility! Highly recommend to anyone who may be unsure.
KATHLEEN T | Overall ExperienceThe new facility is beautiful and easily accessible. Being able to drive into air conditioned garage bays to unload your things in the Arizona heat is a huge help!
Holly C | First ImpressionsReal pros
Richard A | First ImpressionsThis is a brand new and top notch facility. I highly recommend it to anyone looking for short-term or long-term storage needs.
KATHLEEN T | First ImpressionsRobert has a terrific attitude team and facility
Mark P | First ImpressionsI recommended 100%. My Casa painting was there for a few years never ever had any issues with other people renting there or U-Haul. Office people really nice and polite. 😊 Thank you U-Haul and all the pro Crew.
Jaime A | Overall ExperienceLate charge was outrageous and fix that gate before someone gets hurt or killed trying come in and how is anyone suppose to call you guys
Samuel S | First Impressions