The lady helping me with pickup of my trailer was very nice and efficient. The lady helping me drop off trailer was hard to understand her speaking. I had to keep asking her to repeat what she said. So I suggested she look at the customer when speaking instead of looking at her phone
CRAIG DCustomer Reviews for U-Haul Moving & Storage of Port Washington
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Top notch facility and personnel.
JEFFREY P | Overall Experience$1/ mile for extra miles!! Will use alternative company going forward. $231.05 Extra Drop off box hard to find. Do not use UHAUL-too costly
Steven Oeverything was good
ROBERT WI have used UHaul so much lately, I should be a rewards member
MITCHELL KGood customer service but need more help there.
DAVID LExcellent service.
HAYLEY MTerrell processed my rental order, issued the paperwork, brought out the furniture pads, and hooked up the trailer - good to go! Brittany, the manager, met me upon return, finalized my invoice, asked about trailer light issues & repair, and unhitched the trailer. Terrific friendly team!
KURT SThe truck we rented had very bad weather stripping, causing lots of wind noise at highway speed. Made for a long 4.5 hour ride from Saukville to UW Stout. Cruise control would have been nice, but we made it.
CARL SStaff always prompt & courteous!
MARK MBrittany was great and really helpful, would highly recommend and come back for future use, thank you!
ANGELA CNothing comes to mind, this rental experience was great!
CRAIG CThe counter person did great job of helping me get my hitch to work
GREGORY MGreat customer service! I have to say that this has been my best uhaul experience to date.
CLAUDE TI have rented through this station manager in the past. She is very competent, friendly and ensures the customer gets the best match with your needs and what U-Haul has to rent.
THOMAS GExcellent service, no issues with the rented trailer, check in and drop off easy and efficient. Staff good to work with.
RAYMOND LGreat service and best price by far compared to dealer trailer install. They even reversed my ball on my draw bar due to it being too low to the ground.
Todd TI really can’t think of anything at this time! I was very pleased with my first experience at this location and I will be back again.
KENNETH KFriendly and fast
Brenda CGreat staff, Vert Helpful.
CYNTHIA DNothing, very efficient, professional. Thanks
John FThe team at this location is wonderful. They are very helpful, attentive and just really nice people. A pleasure to work with!
SARA DBad customer service
CHENG VThe Young lady who was working the counter was AMAZING! She was very helpful and kind. She deserves a raise and promotion. The gentleman that was working was also very friendly, but i didn't interact with him as much as I did with her.
Akami B | Online Move InVery professional, courteous team.
Scott SOne tire on the car haul trailer was very low on air pressure (27 psi - 65 psi recommended) and both tire rachet strap mechanisms did not function properly due to corrosion. They would not allow me to properly tighten/secure the car. Prior to the trip I inflated the tire to its recommended psi. I monitored and added air several times during the trip. I lubricated the tie down rachet mechanisms to ensure secure proper operation of the load. Knowing this truck/trailer setup was leaving on a long one way trip, better preventative maintenance and inspections should be performed. These issues should not have existed.
Mark HI had reserved a 26' truck online and needed to pick up before hours. I called the night before I needed to pick up and asked if i could add a car transporter to my reservation. The young lady I spoke to said they don't allow truck and trailer rental at the same time for in-town moves. I said that it didn't make sense that I couldn't do that. I then asked if I could make a separate reservation for the transporter and pull it with my own truck. She said no I couldn't reserve them at the same time. She said I could talk to the manager the next day. I did just that. I asked the same questions and was also informed the same thing. No in-town truck and trailer rentals together. It definitely was an inconvenience not being able to rent them together. He did offer me to come back to the store and he would allow me to rent the trailer however I was already 30 min away and the only vehicle I had was the uhaul truck. That wasn't going to be feasible.
Marc MThanx Brit
KURT HAbsolute stellar experience. Staff was phenomenal and went beyond and above to help me out. Super attentive too, and did not waste any time. Really appreciate having businesses like this around and will definitely be returning.
EVERETT Cthe storage space was very clean. This is the 1st time I’ve rented an INDOOR space that is so secure, exceptionally clean AND feels safe and secure.
Francine M | First ImpressionsI occasionally rent a motorcycle trailer to move small equipment. The manager is great. We can have a brief fiendly banter and move along. Managers like her are priceless to the UHaul system. Tom Gandia
THOMAS Gdrop off was quick and easy.
CHRISTINE ECouldn’t think of anything.
GARY MEverything went really well. When we had an unfortunate event on the day we were to rent, u-haul gave us no problem changing the day. They were very flexible and a pleasure to work with. I was highly satisfied with their employees and service.
GAIL CNene H was wonderful to work with. They were polite, professional, and answered all my questions. I had a wonderful experience at this location and would recommend this facility to others.
SHANE KVery kind and understanding very helpful and accommodating to my needs best U-Haul service location I have ever used
CHRISTOPHER FThe connection to the tow vehicle was very different than usual. It was very noisy, especially when the trailer was not loaded. The employees told us this is the new type of connection, but we were not impressed. The trailer itself was clean and in good condition.
JACK BI have rented from this location several times in the past when Josh Stangl was the Manager and everything went smooth and was organized. I was supposed to pick up my rental at 6:00am but didn't arrive until 7:10am. The stores posted hours are that they open at 7:00am. The store was closed and nobody was available to assist me. I then called the UHAUL 800 number for assistance. At approximately 7:40am, an unknown person opened a side door and asked if I needed help. That person was a UHAUL truck driver who did not work in the store but she was able to assist me with getting my keys. The driver stated that the Manager "Nene" texted her saying she was running late coming from Milwaukee. I will rent somewhere else until Management get fixed.
GREGORY GNothing. It was excellent service
KENNETH WInclude a spare tire with trailer.
DANIEL SWe had truck 3/4 full and check engine light came on truck. Had a mechanic come out to figure out what was wrong with it that night. Ended up having to swap trucks the next morning and reloading the truck.
GREGORY KNikolas was awesome. Great customer service
JORGE Lplease credit me my $25 clean return reward
FLOYD KNothing
DANNY SAlways pleased with this UHAUL location!
CARLEE AVery clean and well maintained with great customer service.
Patricia F | Overall ExperienceExcellent staff, polite, knowledgeable.
DAVID BPickup was easy and the truck was very clean.
Hannah HJosh did a great job lining up the Uboxes for me to pick up and unload. All on my schedule. I was able to unload my 3 uboxes one at a time which made my job so much easier. In fact, the whole process was seamless from drop off to pick up to delivery to a U-haul storage facility waiting for me. I highly recommend.
ROBERT HI have used this location for equipment several times. Knowledgeable staff and aways have what I have needed on hand.
STEVEN Bwe weren’t even able to use the truck. store staff didn’t unlock my storage unit before they left for the holidays. Hoping my next rental will be free/discounted or free month of storage. Will call Josh Thursday morning to help fix everything.
MEGHAN DThis location is the best U-Haul location I've been too. We used a storage unit for one month and rented a truck here. The staff was helpful and kind and made the stress of moving so much easier.
Franklin G | Overall ExperienceEveryone was so friendly and helpful, thank you for everything!
Julia J | Overall ExperienceThank you, Josh and staff !
ANTHONY N | Overall ExperienceThe person that helped me was absolutely wonderful. I need to get his name so that I can share more. He hooked me up with the truck and storage units. #1280
Priscilla K | First ImpressionsJosh and his staff were very helpful while I had U-haul for storage and trailer
DENNIS M | Overall ExperienceJosh and the others working here were wonderful, They went out of their way to be helpful. It is exceptionally clean at all times. It is easy to pull in to unload or load your stuff inside. We thought this was a great storage place to use,
betty S | Overall ExperienceI'm 81 yrs old the elavator was not working, my items was on the 2nd floor it was not good. My nieces did great with getting the boxes and containers down the steep stairs, but in all Your facility has always been clean and very airy. because of the non working elavator. My move date was August 31, 2024
estelle g | Overall ExperienceSee you next spring for storage. School furniture
JOHN D | Overall ExperienceGreat service. Very informative and helpful.
LANDA P | Overall ExperienceVery helpful and informative
Jeff W | First ImpressionsSo easy and fast service. Staff were very knowledgeable and friendly
Delores L | Overall ExperienceI've hardly ever had a bad experience with Uhaul so far. I really like their storage units and the way the manage them. I would absolutely use uhaul storage again.
Austin D | Overall Experiencefantastic rental facility! josh worked with us on our delicate situation and we really appreciate it!
Nicole J | Overall ExperienceEverything was exelente. All the people that are in charge for services doing a great job. I have no regrets. I'm very pleased,thanks for the wonderful service.
IRMA R | Overall ExperienceEverything went smoothly, got the first month free, free lock, and it’s all indoor. Very nice!
PATRICK N | First ImpressionsI was dealing with a transition move for a parent. I went in to the office several times with questions about different services. Every time each person was friendly and patient as I was uncertain how to move forward with final items. Very nice facility. Felt safe while there. 10/10
KATHRYN F | Overall ExperienceI enjoyed working with Josh and his staff . All were very helpful and found the perfect storage location. Thank you all.
CATHERINE F | First ImpressionsJosh and his family are incredibly helpful and kind. They have made the whole experience with U-Haul easy and enjoyable. Thank you!
Kevin C | First ImpressionsGreat, clean facility. Staff always friendly and willing to help. I'll definitely recommend this facility to others. I also appreciate the ease of on-line set up of storage and rentals. A HUGE plus (to me anyway) is the speed with which "paperwork" is executed. The day I moved out, I stopped in the office to square everything up and was done in just a few minutes. (With some companies that process would have taken 15+ minutes of standing there while someone struggled their way through filling out forms both on the computer and on paper.) U-Haul has figured out the customer experience formula.
Lawrence L | Overall ExperienceStaff were extremely helpful and explained usage well. The facility was clean and had an excellent security system. No issues with the the building maintaining their climate controlled system. Thanks!
Deborah H | Overall ExperienceAwesome service, all questions answered and store manager Joshua was great to speak with and very knowledgeable.
NORMA K | First ImpressionsI really love the convenience of the pull in bay and carts available to unload my boxes!! Having a map to help me locate my storage unit was so helpful! The best part was the elevator because I didn't need to make one hundred trips up and down the stairs!! Overall, very clean, convenient and so helpful for me to store my items. I will definitely recommend your facility!!
Cynthia D | Online Move InHallways are a bit too narrow. It was hard to get a sofa into the locker.
MICHAEL A | First Impressionsexcellent service. josh stangl very clear and helpful.
RICHARD S | First ImpressionsEverything was so convenient and well organized. Good technology. Clean. I was very impressed.
betty S | Overall ExperienceGreat facility with great service. Very easy to do business with.
Christian R | Overall ExperienceThe personnel were extremely friendly, very courteous went out of their way to help us, showed us everything we needed to look at spent all the time needed to assure us we were making the right decision.
JOHN B | First ImpressionsWe have used Saukville U-Haul Moving & Storage for several moves and one storage need. We have had an excellent experience each time.
Christian R | First ImpressionsThis place really helped keep my small apartment clear for five years, worked out really well.
Braydon S | Overall ExperienceJosh was awesome in every way. Thank you and we'll be back!
DAVID L | Overall ExperienceStaff was very helpful especially when we arrived to unload
KELLY C | First ImpressionsThe staff was very helpful and Josh is a great manager!!!
David H | Overall ExperienceGreat facility and nice unit; we moved and didn’t need to keep it otherwise we’d still be a customer! Thanks
Matthew L | Overall ExperienceAlways clean and well lighted and always felt safe. Liked the pull in bays, out of the weather, that made moving comfortable even in the middle of a Wisconsin winter. Was impressed with the key card security system in addition to locked units. Only thing I did not like was the locks provided for the units. They looked cheap and easy to break into. It didn’t bother me that much and I could have used my own lock if I felt it necessary.
ROBERT C | Overall ExperienceThe staff was beyond friendly and helpful. I was going through a tough time.. not only did they get me set up with everything they were ALWAYS incredibly kind.
JAMIE K | Overall ExperienceThis is a 5 star location. The manager and staff are very friendly and customer service oriented, such that this is my preferred location! I'd rather go to this location than another even if it were closer, because the people working here know how to make the rental process to be easy, expedited, without hassle, and clean and well organized!
Thomas N | First ImpressionsThe staff was so informed and kind I can't say enough about how excellent they were I've told a lot of friends already it's hard enough to move and they made me smile and thank God there are still these good people here nowadays you don't find that to much you have some wonderful workers I thank you and them so much they should be awarded God bless them
SHERRY R | First ImpressionsThe U-Haul rep that helped me rent a unit, on-site, was very friendly and explained the process very well. The "Your Storage Plan" handout which highlighted the benefits and also showed the unit's location at the facility was very helpful. Also, signage was displayed which indicated the security instructions and use of access card.
Deborah H | First ImpressionsJosh is running a clean and friendly U-Haul location. It will be my go-to location for any trailer, truck, or storage beds for years to come! Highly recommend.
Darren K | Overall ExperienceWe appreciated the full description of the security features & how to arm & disarm the alarm. The facility was very clean and there were push carts available.
Julie L | First ImpressionsThanks will be back in May 2024 for 3 months storage
JOHN D | Overall ExperienceGreat facility, very friendly and helpful staff.
Sean E | Overall ExperienceStorage unit worked perfectly for our needs
Edward P | Overall ExperienceJust got to be too expensive for what I storing there. Thanks though!
Pfeiffer M | Overall ExperienceMy only issue was that my access card didn’t work. They gave me a temporary pin instead. They said the card might need a few hours to work. I’m hoping it works when I go back tonight.
Aislinn B | Online Move InVery quick. I had a different spot and had reserved an additional one online. When I got there the gentleman quoted me 15 min to get all set, but once I told him I had already had a rental, it only took a few min. They were very friendly at every encounter. I drive an additional 15 min to use this facility because I feel it couldn’t possibly be better somewhere else.
Jeff P | Overall ExperienceJosh is an exceptional manager. Good people skills and a real asset. Give him a raise or promote him to your next level of management, you won’t regret it! Armond Messnick 262-327-1173
ARMOND M | Overall ExperienceGreat staff
Leslie L | First ImpressionsFriendly staff, clean, easy to move in, and they have everything you need to move. Like flatbed carts, they provided the lock. Overall very satisfied.
Belen A | First ImpressionsJosh does a great job!
Scott H | First ImpressionsVery nice people and facility the best we have used.
dennis o | Overall ExperienceVery nice
dennis o | First ImpressionsFacilities were always clean and well kept. We felt our property was safe at all times.
jacob H | Overall ExperienceGreat place good staff new own Josh is good at keeping place looking good and prices are great u - haul storage is best place I ever rented
JOSHUA S | Overall ExperienceThe staff is very helpful but unfortunately yesterday when we got there to get the unit we waited 45 minutes and then the system wasn’t working properly. I went in advance to make sure everything was all set and told it was but yet none of the information was properly stored in your system and we had to re-enter much of the information we entered online. Again staff is great but 1 person working and waiting 45 minutes after a long day of moving wasn’t great.
Donna T | First ImpressionsI had my things there for too long, lol. But, the first manager was the best. He was there at the opening. Then you had one after not so great. She was not always pleasant. But always clean, such a great convenient storage!! Great set up!
KATHY B | Overall ExperienceHave already recommended you to someone.
Tracey V | First ImpressionsAssociate was super friendly and very helpful.
Susan M | First ImpressionsTook crae of our needs.
Stephen P | Overall ExperienceJOSH IS A GREAT HELP AND ALWAYS FRIENDLY MUCH APPRECIATED
Carrie C | First Impressionsthank you U-Haul for a clean, well lighted and convenient storage place. I was able to come and go as I please to pick up items in storage using my security access card.
Chris B | Overall ExperienceWorked well for our needs.
Stephen P | First ImpressionsEverything was A1 for service and security .
Daniel t | Overall ExperienceOverall great experience! staff was super friendly and helpful, clean well maintained place.: truck pick up and drop off were super easy.. would definitely use them again in the future if and when I need it!
Amanda H | First ImpressionsGreat staff, very helpful and friendly
KATHRINE F | Overall ExperienceThe manager and staff have outstanding customer service! Clean units with heat! The garage drop off zone is so nice and convenient for loading and unloading. Overall great experience, highly recommend.
JACOB S | Overall ExperienceEveryone made me feel welcome and were very helpful.
sharon b | First ImpressionsQuick and easy. Gorgeous location. Neat and very clean. Staff friendly and helpful.
Andrew L | First ImpressionsThe facilities and staff were wonderful. The staff were super helpful and friendly, and the storage unit access was great. I loved being able to unload my SUV out of the weather. It was winter in Wisconsin!
Donald M | Overall ExperienceDrive inside doors for loading and unloading are for ‘standard’ vehicles, we were unfortunately towing a trailer so we could not use it, but it’s nice it’s available. Building is very clean and smells nice. Flat bed style carts are also available at a handy spot too. A+
Gordon S | Online Move InConvenient location, very clean facility, reasonable rates.
RAINER H | First ImpressionsIf it got any better I would think the deck was stacked
Chris C | First ImpressionsDon’t want to pay $5 for 24hr access. Why? It’s secure. Do I get protection for that money? No. Of course not. It’s a coded door. Just a way for Uhaul to make a little more money.Too bad.
DALE F | First ImpressionsGreat staff very helpful
Patricia F | First ImpressionsDan was really helpful with the truck rental and Storage
Pamela M | First ImpressionsStaff was very helpful and easy to work with (my first time renting a Uhaul)! Thanks for your help!
ELIZABETH T | Overall ExperienceThe staff explained everything quite adequately, were very helpful and friendly. It was a pleasure to work with them. The facility and office hours are quite convenient. The facility looked very clean and well maintained.
sonia l | First ImpressionsVery clean and even smells good as you walk in. Excellent service. Quick and easy payment plan. I've recommended this facility to family and friends. Thank you for keeping all my furniture safe...
Colleen M | Overall ExperienceThanks for letting me park my food truck in the back of your location. It was a very convenient place to park.
robert m | Overall ExperienceIs nice.. No complaints
Kimberly F | First ImpressionsI am glad to be able not to worry when I need a storage unit it’s there and The vehicles are in good shape I’m ready to go and clean thank you
derek o | Overall ExperienceLater night access hours would have been helpful on 2 occasions over 4 months
John S | Overall ExperienceGreat service
Sherri H | Overall ExperienceThe staff was very helpful
Sherri H | First ImpressionsOn 5/27 I showed up after the office was closed to move in. I was able to get into the entrance with my code but the sliding doors were locked so I was not able to move in as expected.
Nathaniel P | Online Move InEveryone is very friendly & helpful, thanks.
JEFFREY S | First ImpressionsVery nice units. The only concern I have is that the garage doors don’t always work. It would be helpful if light was red when space is occupied. They are usually just flashing yellow. Other than that I like the units & the staff. Thanks
peg s | First ImpressionsI had problems with the login card and later using a code. Systems issues were the culprit.
JAMES P | Overall ExperienceThe best......
ella p | Overall ExperienceBest moving experience. U-haul made it easy, fast...very accommodating to changes.
Jackie G | First ImpressionsVery helpful and friendly staff!
max m | Overall ExperienceExceptionally clean facility. Easy to rent and helpful staff.
Pamela S | Overall ExperienceGood stuff
Kai G | Overall ExperienceI was given a lock with a key attached to a U Haul card when I rented the storage. When I was done with the storage they made me keep the lock. The owner said that the U Haul card had a hole in it where the key was attached and that would no longer work with their system. He accused me of punching a hole in the card. I did not punch a hole in the card. That was how it was given to me. So I got stuck with a lock and no refund.
Nancy M | Overall ExperienceSeveral days prior to check in, I received a call from the manager-Ross, in case I had any questions. The morning I checked in, Ross was also working the front desk. He was very helpful, explaining all the details I might need to know and making sure to answer any questions I had. I was very impressed with the cleanliness of the facility and also with the "for free space", where customers could leave items for others to take.
PAIGE D | First ImpressionsRoss brooks is an a**hole and can go f*** himself. And was severely unprofessional with me on 4/20/20. After I called on Friday 4/17/20 and explained to someone working there that the only time I had to empty my two units out was on 4/18/20 and 4/19/20. Ross had a big attitude with me about that and was trying to demand more money for rent when those were the only two days I had to get the stuff out. Bear in mind, all that stuff in those units was my father's who just recently passed away and Ross did not care one bit in the world about any of that. Along with this other lady on Sunday 4/19/19, this lady had a big attitude when I asked about extended access in the storage facility she was walking around yelling an had an attitude to her coworker max, he said something to her and she mumbled something under her breath. Overall nice facility over on the storage side and in the office. From what I experienced on the dates I listed, and after storing there for about a year I believe, I will NOT be coming back to this location for anything EVER again.
Devon V | Overall ExperienceGreat people to work with, very polite & friendly. Extremely clean facilitie. Feel my stuff in storage is totally safe, I'll be telling my friends, thanks to Ross & his staff, OUTSTANDING!!!
JEFFREY S | First ImpressionsClean and convenient. Staff was helpful with renting truck and then using storage facility. I don't know how they could have improved the experience. Great job.
gary b | Overall ExperienceRenting a storage unit temporarily at this location was a positive experience all around. Facility is immaculate and has so much to offer and then some!
Beckie H | Overall ExperienceGreat experience for a first time user of a storage unit!
Jeff T | Overall ExperienceI seem to rent a truck every 6 months for one reason or another and THIS is by far the best place to do so. The staff and management are personable and easy to work with.
Michael M | First ImpressionsRuss and his team helped make our storage and move as pleasant as moving could be. Very clean.
chris S | Overall ExperienceVery helpful!!
David K | First ImpressionsGreat owner and storage unit!!
AUTUMN O | Overall ExperienceO thought that the facility and the service was very good
Gennine F | Overall ExperienceVery nice facilities. Very easy to get around. Well organized security.
John F | Overall ExperienceVery well maintained.
Richard M | Overall ExperienceRoss is fantastic and made our experience so easy. Will be telling our friends.
Brett D | First ImpressionsRoss was extremely helpful, professional and knowledgeable. We were very happy with his services. Would definitely utilize his establishment again with future needs and will recommend to friends!
Jennifer S | Overall ExperienceVery clean
Pam P | Overall ExperienceRoss made special rules for some customers.
tracy k | Overall ExperienceRoss you and your staff were very kind and caring and I would reccomend your storage to all my friends!☆☆☆☆
DEANNA T | Overall ExperienceGreat storage facility! Really clean!
Liz L | First ImpressionsGreat storage facility!
Elizabeth L | First ImpressionsVery clean and friendly
Pam P | First ImpressionsVery clean. Staff is very helpful. Ross, the GM, was always kind. Not only did I rent storage, but also utilized the truck rental from the saukville location. I would use again and do recommend.
Raymond S | Overall ExperienceIt was quick and painless
Timothy B | First ImpressionsStaff was friendly and helpful. Storage unit was clean! Indoor facility with security is awesome!
Jeff T | First ImpressionsThe UHaul computers never work. It takes so long to transact business because the computers are set in STONE. That system is from the Stone Age.
patricia m | Overall ExperienceRoss has always help me in my time of need.
robert m | First ImpressionsRoss was super helpful and the facility is super clean. Great experience.
Mary L | Overall ExperienceGreat service. I am pleased
Raymond S | First ImpressionsIt was incredibly easy to rent this storage unit.
Pamela S | First ImpressionsVery informative. Walked me through process of checking into storage locker.
JoAnn O | First ImpressionsMatt was great to work with! Very clean storage easy to use . I had a great experience!
Ted K | Overall ExperienceMr. Brooks is always so friendly,helpful and informative. I recommend U-Haul to everyone I know.
Katie K | Overall ExperienceUsed them many times and will use them again. Pam is terrific.
larry d | Overall ExperienceRecently, our area was hit with a lot of rain, many houses flooded. U-Haul offered a month free storage. It was a very generous thing for you all to offer to help people in the community. Thankyou
Julie R | Overall ExperienceNo employees in store for about 20 minutes.
Serena M | Overall ExperienceManager was rude
MOLLIE G | Overall Experience