Customer Reviews for U-Haul Moving & Storage of Potomac Mills

Rating:

4.0

Making reservations is relatively easy and the process for pick up drop off is smooth. They seem to have the equipment maintain, tires are properly inflated they make sure they are road worthy and safe.

Rating:

5.0

Very efficient and professional service.

Rating:

5.0

Outstanding JOB

Rating:

5.0

Nothing to improve. Friendly efficient and very helpful before we arrived in making arrangements. And very friendly and accomodating on site.

Rating:

5.0

Like I started above over the course of two days I received constant Calls and texts messages by someone who stated they were “James from U-haul Virginia”. The messages became increasingly hostile when I didn’t respond. He even tried to intimidate me if I didn’t do what he wanted. I showed the text and call Logs to the manager at the Telegraph location.

Rating:

5.0

The Staff were professional and knowledgeable

Rating:

5.0

Outstanding!

Rating:

3.0

I didn’t know I couldn’t leave my vehicle at this location.

Rating:

4.0

Nobody is perfect, however I feel that. The service was. Very professional i think the cost was very reasonable. The equipment was fine done the job well. The service tech did a very thorough job of connecting the trailer. And made sure it was secure, I was impressed.

Rating:

5.0

The manager at this location was very helpful interested in my needs.good spirit dealing with people

Rating:

5.0

Outstanding Service

Rating:

5.0

Tried to charge over 1000 for a car transport that had been quoted at 300 something. The staff there were extremely dedicated in trying to fix it, but it took a few tries. The original mixup may have been an error with when U-Haul transferred the reservation over from a different location. Very helpful in getting the transport hooked up and the car loaded and secured.

Rating:

4.0

The labor added was not reliable. Only one of the two people showed up so we had to help the one guy who did.

Rating:

5.0

Mike (a manager at the Woodbridge VA location) is a consume professional and is a great asset to the u-haul team. HE was a pleasure to work with and made the rental process pleasurable. Thank you

Rating:

2.0

You did not pick up the phone when I needed help. Your movers did not show up.

Rating:

5.0

Fast service checking in and out.

Rating:

5.0

Great staff - quick and efficient. Thank you.

Rating:

4.0

My 5 x 8 trailer rental was in pretty bad shape aesthetically but worked fine functionally. The paint/wrap was cracked and peeling very badly. What remained of the branded image on the trailer was so badly faded that I couldn't make out what it was. The lock system was also extremely rusted and corroded. Not the best look for Uhaul at all. On an up note, the staff was extremely friendly and helpful. I did the pre-rental steps online, so checkout went smoothly and fast.

Rating:

4.0

Manager was very professional.

Rating:

4.0

I was charged for fuel after I put fuel into the vehicle.

Rating:

5.0

Thank you so much for your help and support thank you for everything

Rating:

5.0

Great service.

Rating:

4.0

I had a good experience with this storage unit site

Rating:

4.0

Staff was knowledgeable and courteous. Everything went smoothly.

Rating:

5.0

Nothing. The customer service I received was great!

Rating:

5.0

Excelente atención y buen service. Quede muy complacido

Rating:

5.0

The ignition switch was not good I had to keep trying to turn the key until it turned over.

Rating:

4.0

My reservation experience was smooth, with no issues whatsoever. However, this Woodbridge location could definitely benefit from having more customer service representatives. I arrived well in advance of my reservation time, but there was a long line that moved frustratingly slowly. On a positive note, the staff members were highly professional, thorough in providing information, and addressed all my questions effectively

Rating:

5.0

Best customer service I've ever experienced by far 👏

Rating:

5.0

Easy as pie! Very polite and helpful!

Rating:

5.0

As soon as I pulled onto the lot there was a service rep. Assisting me with my turn in

Rating:

5.0

Staff are very helpful thanks 🙏

Rating:

5.0

We got a practically brand new truck. It was wonderful. People in the office were great. It is much easier to use a store with real people than using the mobile app and no people.

Rating:

4.0

There is very limited parking for non-U-Haul vehicles.

Rating:

5.0

Customer service was outstanding.

Rating:

5.0

The outside rear view mirrors need to be taken care off, or install mirrors that can be adjusted from the inside. The mirrors are a highly safety feature, if you are not able to adjust so that you can see who is on either side of you, then they become useless, and an accident waiting to happen. In today's technology I don't see why U-Haul does not ordered new trucks with adjustable mirrors from the cab on all of their vehicles. I have rented three trucks in the past two months, and all were extremely hard to adjust the mirrors, on this truck the drivers side mirror was totally frozen or rusted in place, I was not able to adjust the mirror at all.

Rating:

5.0

I always have a great experience at this location. The staff is friendly, helpful, and knowledgeable.

Rating:

5.0

Ana was the representative that checked me out. She was OUTSTANDING co.pared to my previous representative at a different location in Woodbridge.

Rating:

1.0

The only issue I have with this location which would cause me not to recommend it is there is no parking from customers. Customers have to get dropped off or park a distance away to pick up a truck. It's a shame because the personnel are friendly and professional.

Rating:

5.0

The staff are very nice and the service was great. The only improvement needed is customer parking.

Rating:

4.0

The person who helped me was very nice and went above to help.

Rating:

5.0

Change the fact that you get asked if you’re aware of any accidents, like my bruvski I know how to drive 😭😭

Rating:

5.0

The drop-off was surprisingly easy compared to the trouble I had figuring out how to start the equipment rental on the app.

Rating:

5.0

Overall, it was a superb experience. My vehicle was reserved and ready when I arrived early. The staff was pleasant, efficient and professional. The vehicle was clean and operated perfectly. The check in at the conclusion was quick and paperless. Great job. Highly appreciated and recommended.

Rating:

5.0

As usual, terrific service from a friendly staff.

Rating:

5.0

Good customer service

Rating:

5.0

n/a

Rating:

4.0

No to U-Haul. It would be nice to make sure that the equipment is safely attached to something before customer drives off, and it would be beneficial during customer service that the customer was aware that there were some minor issues with the truck such as brake acceleration and front seat, not bolted down properly. Overall, it was a great expense.

Rating:

5.0

Got a good service

Rating:

5.0

Make sure there are no holes in the 6×12 trailer.

Rating:

4.0

It's not an easy parking lot to navigate in with a truck, but it was otherwise good.

Rating:

5.0

Great customer service!

Rating:

5.0

Cody and his coworker was absolutely great

Rating:

2.0

It was packed, no place to put the vehicle

Rating:

5.0

Jamie was very friendly and fast at the registers Employees where busy but had great attitudes

Rating:

4.0

Staff was great and very helpful. Almost no wait at all getting the truck and starting our daughters move!

Rating:

5.0

I rent from here a lot, and have not had any problems.

Rating:

5.0

Nothing every one is doing is job

Rating:

5.0

Very easy process to reserve and pick-up. They should have some type of hydralic lifter for trailers. The small framed women that tried to lift and place the trailer on the hitch wasn't strong enough to lift, so I helped.

Rating:

5.0

Nothing! The service was pleasant.

Rating:

5.0

NA, was easy and fast. Awesome

Rating:

5.0

The personnel and staff at the Woodbridge location were very professional and helped me with all my moving needs.

Rating:

5.0

The staff was awesome and although short staffed they did an excellent job of assisting everyone.

Rating:

4.0

Good and will be recommending it always.

Rating:

1.0

I was charged many times for nothing until now.I haven't received my refund back

Rating:

5.0

Good service nice people

Rating:

5.0

Transaction well appreciated

Rating:

5.0

Muy buen servicio el personal muy amable

Rating:

5.0

I was very happy

Rating:

5.0

nice

Rating:

5.0

The staff is very knowledgeable and were very helpful.

Rating:

5.0

Great service and support.

Rating:

5.0

Awesome manager manager at the facility storage that I had and rental truck Cody was amazing

Rating:

5.0

I don't like the day workers harassing me. I didn't feel safe getting out of my car alone.

Rating:

5.0

Good service

Rating:

5.0

Great customer service 👏

Rating:

5.0

Cody and his excellent and professional team were wonderful. Extremely friendly and helpful. I would highly recommend this U-Haul to my family and friends.

Rating:

5.0

Cody understood my situation and addressed all my needs. Great guy. Different topic, climate controlled may be a good idea in southern states.

Rating:

5.0

Cody/Jaime on site we’re outstanding George CS Manager in Az was outstanding

Rating:

2.0

Had to call/verify multiple times to make sure that I can drop off the uhaul at the location I want to

Rating:

5.0

Jody and staff were absolutely wonderful, enjoyed the service. Him and his staff posses true customer service skills!

Rating:

5.0

It was a good experience both time and the staff was so helpful and supportive very professional

Rating:

5.0

Great staff

Rating:

5.0

Great Staff

Rating:

5.0

THANK YOU SO VERY MUCH IT WAS MY PLEASURE

Rating:

5.0

Stop raising rent within less than a year. Not cool, or fair.

Rating:

2.0

One of the managers was very rude. I tried to use a Dolly and he refused to give it to me whilst I. Am paying for the storage unit.

Rating:

4.0

The roll-up door did work when he rolled it up the first day. We've been there twice and neither time would it go up more than about 5 feet.

Rating:

4.0

Needs a fence and gate, so customers can come at our times of convenience. The business should also step up its call on Prince William County Police and keep the migrants from collecting around establishment.

Rating:

2.0

Not sure if the staff really completed customer service training. They are generally rude, impatient, disrespectful, and dismissive. Moving is a very intense process and by far they do nothing to help in making sure we the customers are appreciated for our business.

Rating:

5.0

price way too high compared to other companies for long term use

Rating:

5.0

Thanks to Cody everything went smoothly and fully successful. The storage unit was smaller than I thought but Cody was so helpful and saved the day. The entire experience was OUTSTANDING. THANKS AGAIN! I look forward to working with you in the future.

Rating:

2.0

There's an additional fee for 24hr access. The place is constantly overrun with vehicles blocking access to units. I have to call and give 24hr notice to get into my unit that I was charged $285/mo for. The staff was generally helpful, more phone calls went to the national call center than the actual employees at the location. The barrage of people seeking under the table employment on the premises, is unsafe. They run up to vehicles and stand in the driving lanes.

Rating:

5.0

Great and clean

Rating:

4.0

Everything went well. The employee that was there was very helpful. The only slightly annoying thing was that the drive-up area to the storage unit was very narrow and a little difficult to back up into since there were so many other Uhaul trucks parked in the loading area.

Rating:

3.0

It was close to highway so Noisy and outside people were soliciting as dsy laborersz

Rating:

1.0

I received a storage 12 hours before, when I get to the office she said we don’t have any available storage for you also I explain to her she won’t answer me. After 30 minutes a young man helped me out and found the storage for me and I stored my stuff.

Rating:

2.0

The facility is very tight to maneuver a large vehicle. Vehicles line the walls and the perimeter of the building. Great helpful staff. It's nice to see third party ppl wanting to help unload your truck, but very uninviting when they chase your vehicle or are standing in the middle of the street as you try to drive.

Rating:

1.0

Your staff does an amazing job considering all the challenges that they deal with on a daily basis. I left your storage because of all the day workers that continued to harass and block my progress. On several trips to my unit, I was actually followed to my unit.

Rating:

5.0

Everything was smooth and easy. 5 Stars!!!

Rating:

5.0

No matter what, Cody the Manager there, ALWAYS worked with me. Even when I was in the store, and hearing the reps call him with issues,…..he’s something else, and his management is definitely one of the reasons UHAUL is a household name.

Rating:

4.0

The reason for the above average reading, is due to how the Woodbridge Virginia staff handled my accounts and assisted me with my storage unit. They were very helpful and professional, the whole way as far as Baltimore, where I picked up my moving truck, unprofessional by all means, and the only reason why I closed my account and moved my items to a new storage was because it was cheaper, by at least $100 even, maybe considering lowering the prices on your storage units and you may have more storage users.

Rating:

4.0

If you open the storage someone has the option to hop into another storage from the inside of a storage. I had a collection of quarters that I left in my storage unit and they are now missing. I feel like they have been stolen.

Rating:

1.0

Customer service was very bad and rude except for the store manager. I always had issues getting to my storage unit and always had an issue trying to get someone to move the uhaul trucks from my unit.

Rating:

3.0

canceled truck and storage unit. will try again using U-haul again.

Rating:

5.0

Great friendly service. Very helpful

Rating:

4.0

Michael was helpful and showed me the storage unit during early check in which was prior to the start date of my storage reservation. He also walked me to the unit that was close and easy to get to, including how the lock worked. Erica was very professional and cheerful when she checked me during the day of move in and provided helpful details about the storage rental process.

Rating:

5.0

The girl with the blonde short hair was so nice

Rating:

4.0

The employee was not having à great Day

Rating:

5.0

The staff there is very nice, they all should get a big raise like 20 percent.

Rating:

5.0

All is excellent except the numerous men asking if my daughter and I needed help. Although there is a no trespass at the U-HAUL site, the men continue to ask if we needed help. Is there anyway to keep them at least 100 ft from the property? Other than that, all is great with U-Haul! A. Flores

Rating:

4.0

Everything was great. Did not feel safe due to the lack of lighting inside the storage unit.

Rating:

4.0

All was great; however, if the rate had remained the same, I would still be storing property at the Potomac mill U-Haul, but I understand its business, not loyalty to the Customers. Overall, above-average experience; thank you!

Rating:

3.0

No lights in the hallway where our unit was located; dead mouse in the unit; difficult to access unit due to trucks parking nearby; day laborers walking around the facility made it feel unsafe. Would not use this facility again.

Rating:

2.0

Listen the staff was very friendly, but it took 45 minutes for this guy to set me up with a unit. I told him i had a free reservation he didn't listen and had to start over. Finally we went out to look for the unit and I knew where the unit was before him but again he didn't listen. Then when i got my unit open there were spider and cobwebs EVERYWHERE..i literally had to wipe it all away with my own broom. Oh not to mention when i got the first unit, and its now dark by the way, I've gotten a quarter of my stuff in the unit already and he comes back out to tell me he gave me the wrong unit.. the experience was trash and made my day last longer than i needed which wasn't cool because I had missed something important due to the nonsense i dealt with at Uhaul. What should have been a 30 min experience turned into almost 2 hours and mind you, i had a 10 foot truck of stuff going into a 5' 10' 5' and again I've been in the moving industry so it didnt take more than 15 or 20 minutes to unload my truck and stack it in the unit.

Rating:

5.0

Yesterday my service was amazing and the ladies that helped me went above and beyond making sure everything was great for me and that I had all documents. Thanks ladies I appreciate your service

Rating:

3.0

I was charged for gas when I put gas back in the truck I put over 400 dollars in this truck and after returning to see they charged an additional 55 dollars on my credit card

Rating:

5.0

I don’t normally write reviews but I had to because the women at this job were phenomenal. I’m going through a hard time right now and they didn’t just make me feel like a customer but something more and put a smile on my face when I didn’t feel like I had any reasons to smile. These women were a blessing to me! These are the type of employees you want to treat right and keep at the company. If the ladies happen to see this thank you so much for being so kind!

Rating:

1.0

My reservation in North Carolina was scheduled @ 7am the pl wasn’t open I didn’t get to be dolly and when I got to va uhaul the young man was rude he has terrible service I had the worst experience ever

Rating:

5.0

Very handy. First month free clinched the deal for me.

Rating:

5.0

Melva was an absolute dream to work with. She was so friendly and great at her job. Moving is stressful and tiring on its own and Melva was a shining star in the process.

Rating:

5.0

Very friendly staff, super helpful. Paperwork was smooth, no issues.

Rating:

4.0

Everything was great wouldn’t change a thing

Rating:

5.0

Thanks!!!

Rating:

5.0

Beyond exellent service in the store. All employees are courteous

Rating:

2.0

The staff was great however the layout of the the facility made it difficult to access my unit with anything besides a small car. I chose this place because it was advertised as 24/7 but more often than not there were rental trucks blocking the through way. However, to the benefit of this location this seems endemic to all uhauls. Therefore for future storage needs i will be renting from a non-uhaul location

Rating:

5.0

The manager on 19 August was very good and worth investing in.

Rating:

1.0

First, we would not have chosen this location, but our options were limited due to the size of truck we were returning (26’). We called on Friday 8/13 to speak with an agent about securing a storage unit, but she stated she did not know if there was availability and did not know how to check if there was availability. She took my name and phone number and said he manager would call back with info. We never got the follow up communication. So I called back Saturday 8/14 to inquire again, and Brandon was helpful and confirmed a 10’x10’ unit for us to start Sunday 8/15. We arrived Sunday 8/15 and waited a while to be helped. A young lady with long curly hair and freckles led me up to help me, and took a 5 minute phone call in the middle of helping me. She didn’t seem to have a thorough understanding of the system and how to get me into my unit quickly. Finally she gave us an access card and the unit number. When we drove around to the unit, it was in use but closed to the owner for nonpayment. So we go back inside to get another unit. A young, thin gentlemen with braces helped assign us to another unit, which was going to be larger and more expensive since there were no other 10’x10’ available. I hen we went over to that unit, it was also in use and closed to the owner for nonpayment. He came around to the unit to meet us and completely shared our frustrations because there were no other available units of any size. He stated his frustration with the assistant manager who is responsible for not letting their system show availability for these types of units. (Sorry for the descriptions, no one on site wore a name tag). We quickly called a Public Storage down the street where a fast, friendly, professional associate got us a unit immediately. Thanks to their assistance, we were able to secure our belongings same day with ZERO HASSLE! The experiences between the two companies was night and day. I am also aware that the manager of this location passed away recently, which we were sorry to hear. I have no doubt the team we encountered was working hard to do the beat they could, given the circumstances. As a customer, i just want to relay that they need more support and assistance right now. Your corporate leaders would not be happy with how this location is currently operating.

Rating:

5.0

My wife and I were moving to a new house in the area, and we needed to put our property in storage. We were stressed out enough. However, store manager Dana Russell showed tremendous customer service in helping us get set up with the storage we needed. I am grateful to her for alleviating a stressful situation we were in.

Rating:

5.0

Efforts of Store manager Dana Russell were huge boost and took a lot of stress off us with moving experience for my wife and I.

Rating:

5.0

Dana is amazing!

Rating:

5.0

Dana is great Customer service accuracy just all around very nice

Rating:

5.0

Uhaul employees was very helpful and accommodating to me. I definitely recommend using storage and rental services.

Rating:

5.0

Dana was fantastic, she exceeded my expectations and handled a time sensitive issue for me ! Thanks again !!

Rating:

5.0

Dana, the UHaul Storage manager that called me, was extremely helpful and accommodating to my particular situation and got me checked in early so I could unload as soon as I arrived.

Rating:

3.0

Some of your workers not helpful at all.

Rating:

5.0

No

Rating:

5.0

Am well pleased of the services rendered. Had great experience.

Rating:

2.0

DELETE me from your records, I'm in Charlotte NC and have no connection with your company. Thanks.

Rating:

3.0

It is very narrow for moving company to pick up. Also uhaul Van's block entrance to your unit.

Rating:

5.0

Customer service were very helpful

Rating:

1.0

The unit 1328 was very poor unfortunately they had a mice/rat problem and I had to throw out my Sofa and lamp because of it. I needed my sofa and it went to trash because of the mice.

Rating:

4.0

The lights were out in the section of the facility where our storage locker is located. We had to move everything in using the light from our phones.

Rating:

5.0

I love this location i have used it on and off for over twenty years. The manager there is the best I've seen,her staff are well trained A-1 service. Blessings to the U-Haul staff at the Potomac location.

Rating:

5.0

Thank you

Rating:

5.0

I like that I didn’t have my storage lock at the right spot and the called and told me when they went around to do they check the storage

Rating:

5.0

No issues. No complaints. Excellent service

Rating:

5.0

Theyre a good team who treats their customers great in all aspects.

Rating:

5.0

Fabulouse! Where's our claim for damages from our safe trip insurance??

Rating:

5.0

The staff was so ready to help the facility was clean it was well-lit I had a good time doing business there it was easy to return the moving truck and to put your stuff into storage was really easy

Rating:

4.0

The employees were very friendly and extremely helpful. Thank you for making my stressful move easier.

Rating:

5.0

Very friendly and helpful great service.

Rating:

4.0

It was okay. Great staff but the storage isn’t that great

Rating:

5.0

these guy are great they even call me went i accidently left my storage unsecure good job who whoooo

Rating:

5.0

You have a great team at Uhaul .

Rating:

5.0

This was my first time doing this online. It was easy and when I got there that morning everything was all ready in and the whole process was very quick.

Rating:

3.0

I would recommend extending hours. In addition, this is a high crime area and this facility should be fenced and gated. My U-Haul representative was very professional and polite.

Rating:

5.0

They are very nice people to work with.

Rating:

5.0

Peggy was awesome and made it all easy for me

Rating:

5.0

Good service

Rating:

5.0

Well what can I say the truck performed wonderfully Steph was professional courteous and helpful especially turning in the truck it was a breezeif we have any more movie needs we will be coming back

Rating:

5.0

The storage is perfectly built to allow you to drive your truck/car over and loading is easily. The owner/manager is a very nice man to work with. Best storage in the area accessible wise.

Rating:

5.0

Our experience was Awesome, we had Bridget help us she made it quick and easy. She was extremely helpful and nice

Rating:

4.0

Only thing that that i didnt like about this location was it wasn’t big enough..to many uhaul trucls parked in such a little spot.have trucks blocking storage spots

Rating:

1.0

Poor and unprofessional customer service from all employees at this uhaul location.

Rating:

5.0

Good customer service.

Rating:

5.0

Great services

Rating:

5.0

From initial phone call to checkout yesterday this facility has been a true asset to my life. Special mention to Peggy, & Mike, & the kind young gentleman who made rounds 5/27 & checked on me! 🙏🏻

Rating:

5.0

Peggy and her team do a great job!

Rating:

5.0

I cannot be more appreciative of Peggy Fuller. From initial phone call to move in she is the benchmark for superior customer interaction and service in very stressful circumstances all day everyday!

Rating:

5.0

Peggy and staff were great, The best UHAUL Store I’ve dealt with. Peggy helped my family arrang a difficult move. We couldn’t have done it without her. She’s the best! Thanks Peggy!

Rating:

5.0

I am grateful to the people who protected my property for six years in the U-Haul storage facility at Potomac Mills. Manager Peggy Fuller has an excellent team who works hard to earn customer loyalty

Rating:

5.0

Owner Peggy & crew are fantastic. Peggy goes out of her way to accommodate & has been such a help over the 2 years & many trailer loads it took for me to relocate, in addition' to storage. Many Thanks

Rating:

5.0

Staff is great and facility is really convenient.

Rating:

5.0

Peggy was great to work with and so helpful. Will definitely use this place again!

Rating:

5.0

Good customer services

Rating:

5.0

Peggie Fuller is a awesome manager! You can see how much she loves helping others, when we should be helping her! I enjoy coming up there to pay my rent just to visit with her.

Rating:

5.0

Great experience

Rating:

5.0

The customer service was great

Rating:

5.0

None

Rating:

5.0

N/A

Rating:

5.0

Peggy was wonderful.

Rating:

5.0

In fact U haul in Potomac mills are awesome . The staffs are very very friendly and are always well prepared to assist their customers . I have no doubt why the place is always crowded. Good job .

Rating:

5.0

Thank you, love this location and the staff. The owners are great