I really appreciate all the effort the staff put into trying to help all of the customers, but the location was severely understaffed throughout the entirety of the day. Customers were waiting in line for almost an hour. I had to wait in the line twice, so I was late returning the truck I had rented. Nevertheless the staff remained respectful and helpful the whole day. Kudos to them!
PHILIP S | Overall ExperienceSelf Storage Units in Woodbridge, VA, 22192
U-Haul Moving & Storage of Potomac Mills
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Mr. Beard was very professional and knowledgeable about his position. He treated me like family. Outstanding service.
Vera A | Overall ExperienceCustomer service rep was very professional and knowledgeable about his job
Vera A | First ImpressionsI really like your facility for your manager she is really good and respectful
ZAINAB K | Overall ExperienceWhile moving my belongings into the storage was a simple and non-stressful process, at 9:00 pm on March 31, 2026…the outside lights kept shutting on and off which made it unsafe and the visibility to move my things very difficult. There should be better lighting and lighting in the storage units.
ANESHYA D | Online Move InEveryone was friendly and helpful!
mavis w | First ImpressionsGreat location
Keanu J | First ImpressionsGood keep it up
Adelaide O | Overall ExperienceThe manager is awesome and so is her staff! She is a great asset to U-Haul and is very attentive to customers!
MONICA J | First ImpressionsI. Find It Strange That Only Active Duty Get Veteran Discount. What Is The Diff Ron. I’m A. War Veteran.
FRANK I | First ImpressionsGood
jose p | Overall Experience