Customer Reviews for U-Haul Moving & Storage of Queensbury at Dix Ave

Rating:

5.0

The staff at the Dix Avenue location was fabulous... even though I bothered them three times with questions! Truck was clean, handled pretty well even at highway speeds/loaded. Wish it had cruise control. One item of note is that the rear driver's side brake and signal light were barely lit. Passenger side and front all fine. Good experience overall and I would / will definitely rent U-Haul again. Cheers!

Rating:

3.0

I was charged an extra day when I dropped off the unit on the day indicated on my reservation. There was no specified drop off time on the reservation so I assume anytime that day would be fine. The reservation system is generally unclear on what the specific charges would be.

Rating:

1.0

I showed up to pick up car trailer and the trailer you had was broken. So I was sent to another location 5 miles away and that was a horrible experience as far as customer service. Thank you. Will not be using U haul in the future.

Rating:

5.0

Excellent customer service at this location- not so much at the Exit 18 - Glens Falls Main Street location

Rating:

5.0

The location I wanted did not have the equipment needed. I had to travel past 2 other locations to get the trailer I needed.

Rating:

4.0

The pickup truck was excellent, but the hitch attached to it was extremely loose. Enormous facility, but with only one person on duty, she was hard to find when I rented the truck.

Rating:

4.0

Just right

Rating:

5.0

U-Haul had the trailer I needed on hand and ready to go. Both the trailer and the facility itself were very clean. Staff was helpful and friendly during the rental and return process. Price was very reasonable.

Rating:

5.0

Happy with service

Rating:

5.0

Our time with U Haul has been just wonderful and easy to access our unit. We tell all our friends and relatives about our experience.

Rating:

3.0

When I was cleaning out my storage unit there were mouse droppings and I had to throw blankets and stuffed animals out because it ate it.

Rating:

3.0

Personnel and service above average. Equipment needs to be inspected thoroughly before you drive off. Tow dolly in Feb had road sand frozen in tiedown slide tracks. Req'd hammer & screwdriver to chip out to align w/wheel. Tiedown strap was cut so it was too short to reach rachet. Utility trailer in May had tiedown D rings jammed below floor ridge. Req'd pry bar(lug wrench) to pry loose to be able to hook tiedown straps. Informed Uhaul.

Rating:

5.0

Chamaine A. did a great job. very friendly, professional and quick. would recommend her .

Rating:

5.0

Great professional customer service.

Rating:

5.0

Very quick and excellent 👌 service.

Rating:

5.0

I’ve never had a BETTER experience. Calm, helpful, friendly, above and beyond supportive and kind. The staff impressive and the facilities so superbly maintained and run. Generally big corporations don’t feel personal. This felt family run and cared for. That mattered to me. Thank you

Rating:

5.0

Nice place manager is great! Very friendly and accommodating.

Rating:

5.0

We had a good experience so I hope the next customers will as well!

Rating:

5.0

The first trailer tires were worn and low on air. She gave me a trailer with new tire. Thank you made my trip safer. Recommend for trailers going out of state at all locations have them issued with newer tires

Rating:

5.0

A plus excellent!!!

Rating:

5.0

The General Manager Meg King was Excellent. Very Patient, Very Helpful. I was Blessed as this was My First Experience with Storage. I Would Recommend That U-HAUL STORAGE TO ANY ONE THAT I KNOW NEEDS A STORAGE. MAY GOD BLESS YOU AND KEEP YOU SAFE.

Rating:

5.0

Megan does a excellent job at the store, Katy too and the crew.

Rating:

5.0

very good team workers

Rating:

5.0

Give the A-Pus Ladies a raise!!

Rating:

5.0

Excellent crew at Dix Av

Rating:

5.0

All staff was professional and personable, outstanding experience

Rating:

5.0

This location was the best service I have ever gotten at U-Haul. Thanks Paul

Rating:

4.0

I rated the equipment poorly because there was no windshield wiper fluid. It was a day with mixed precipitation and plenty of stuff flying onto the windshield, but I couldn't do a thing about it. It wasn't dangerous, but it was frustrating.

Rating:

5.0

There was only 1 person working and she was handling it. She could probably use someone part time to help her at least clean the trucks so she can do the counter. She rocked it out though

Rating:

5.0

Label gas type on vehicle, very simple to keep people from putting wrong fuel type in. Not a big issue at all but was surprised no label on vehicle at all on fuel type, called office to be sure. Had a very good experience renting vehicle, it was ready and warmed up when I picked it up. Quick check in and return, great job by employees! Good job U-HAUL!

Rating:

5.0

Give the ladies a raise!!

Rating:

5.0

good staff and quick pickup and drop off

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

The women at this location are awesome! Will definitely rent from here again.

Rating:

5.0

Meg was pleasant and very knowledgeable. Strong too!!! :)

Rating:

3.0

Attendant at pick up location told me my rental would be pro-rated if I returned it before the due date. Attendant at drop off location told me that was not a thing Uhaul does. Pick up location also indicated the gas tank was full when it was actually at 3/4. When confronted with a picture she told me everything had to be done on my end via the website, which I did. Still, at drop off location I was initially going to be charged for 1/4 tank until arguing my case with picture evidence. Both attendants were courteous enough but someone doesn't understand their job.

Rating:

3.0

When I returned the truck, it took without exaggeration, 20 minutes for the employee to finalize the 'return' in the computer and provide me with a receipt. She was the only employee on-site and it seemed as if she had never performed this task before. It was extremely frustrating at the end of an already very long, cold day.

Rating:

5.0

I’m completely satisfied. I received excellent service. The employee was pleasant and knowledgeable and I will use this store again.

Rating:

3.0

I liked when the car was in the port area heated up and ready to go the first time. I like when the manager came out to meet me the second time. If both approaches were fused then that would be good.

Rating:

5.0

Give Meg a RAISE!!! Meg is the BEST!!!

Rating:

5.0

Almost as though they were family, good service, friendly staff, good products. Glad UHaul still has pick-up truck rentals.

Rating:

3.0

I am not nichole and my card says that even. I would like my storage unit to be under my own name crystalean kilts i showed an id.. that makes me alittle uncomfortable. I only went to glens ralls and back and the tank was half full. I dont know why when we only went max 10 miles

Rating:

1.0

This location for drop off was way out of our way. We stopped at a Uhaul location right off 87 but they told us to go further to drop off the trailer at another location. This location took us 45 minutes out of our way. Very inconvenient. We were not happy.

Rating:

5.0

Great time storing my stuff at U-Haul great security great times that are open and very helpful staff only thing I would maybe change is a little bigger cart but everything was awesome only reason I stopped storing there is I moved and have the room at my new house

Rating:

5.0

As always this is the best location to rent any of your moving equipment. Have never had any problems with them at all.

Rating:

5.0

Britney H. was very courteous and helpful explaining the use of the trailer. Appreciated her kindness.

Rating:

5.0

Megan waived late fee, much appreciated. Very convenient for an inconvenient part of my life, ty AGAIN The 1st months free MEANT FREE

Rating:

3.0

Rodents in here that ruin things. Not a fan.

Rating:

5.0

No "improvement" needed!! These folks were polite, professional and patient with my lack of knowledge of their system. They turned my visit in to a pleasant experience, and I will use them again, and recommend them to friends and family....THANK YOU U-HAUL!

Rating:

5.0

Very professional and personable staff.

Rating:

5.0

All went great without a hitch!

Rating:

5.0

Meg was extremely helpful on multiple occasions- great customer service! Would highly recommend!

Rating:

4.0

The check in process was quick & easy. Storage unit access was clearly explained.

Rating:

2.0

I was disappointed in the process of receiving the containers initially. I had originally reserved these 10/7 to be dropped off 11/22 and picked up 11/25. I received phone call 11/21 at 4pm that they would not be delivering them. I lived in an apartment I had to make arrangements prior with the landlord to have them on the property and my lease was up 11/30. They said they would be delivered 11/24 first thing in the morning, unfortunate as I had arranged help and took time off work that weekend. On 11/24 I received a call at 8:24am from a woman named Dominique. She said that the pods would be delivered between 8-4:30. I asked for a more specific time frame as I had only one day to pack the containers now, had to rearrange all my help, and I was told I would be the first delivery this day. She said she could not do this. My family member went to the local uhaul location to ask for help/compensation since I was supposed to receive them 2 days prior and they would not provide any delivery time frame. I stayed at the property awaiting the delivery. While my family member was there, that locations member was extremely kind and helpful. I then received a nasty phone call from Dominique claiming that my family was cursing out the store manager at that location and I was “more than welcome to cancel for a full refund.” I was on the phone with my family member at this time as well, there was no cursing. I asked Dominque to provide a timeframe once again, she continued to say “8-4:30”. It was about noon at this point so I told her that timeframe was irrelevant. Suddenly Dominque was able to give me a 30 minute timeframe, delivery drivers number, and tracking of the trucks route. The delivery driver was phenomenal, pick up went well. Delivery to final destination went well. A phone call was placed to speak to Dominique’s manager 11/25. We were told Alyssa would reach out within 72 hours. Never heard from them again.

Rating:

5.0

Drop off was super easy, very friendly and personell providing directions to me destination and recommendation for food.

Rating:

5.0

Thank you for setting up everything for me. It was a pleasant experience at a reasonable cost.

Rating:

5.0

Good experience

Rating:

5.0

Staff was excellent, very efficient

Rating:

5.0

I did get tripped up on my use of the 6x12 trailer where the back gate on the trailer was only 5' wide. This created a need to scramble and find another trailer. Note - the woman who was supporting that day was excellent. great customer service and the type of helpful attitude and behavior that you want to recognize.

Rating:

4.0

Did not receive text to verify equipment until I was >5mi from U Haul. App/website to verify equipment would not accept photos after the first pic verifying license plate & trailer ser no. Other than that experience was very good.

Rating:

5.0

Dix avenue was A-Plus excellent! Main Street Exit 18 Queensbury U-Haul was NOT. The Manager's Impervious actions NEED to be addressed. Reference #5096897, thank you to Gabby for her excellent assistance in this unfortunate matter!

Rating:

5.0

Great crew at this store

Rating:

5.0

Customer service was off the charts!

Rating:

1.0

I scheduled a pick up for 8am. When I arrived my truck had been staged for p/u but not entered into the system. I had to wait an hour for the store to open to fet my rental. They keys had been placed in the outside lock box but my info was not logged so I could not use the app to access the lock box.

Rating:

1.0

Such terrible customer service. So rude

Rating:

1.0

I put my stuff in on July 1st on July 16 th had to call cops and insurance company. Lost a lot of stuff insurance company would not honor insurance lost 45,000 or more of stuff. Will never rent storage their again and will recommend others boycott as wel

Rating:

3.0

My husband found mice dropping in my unit and there was nothing elible in the unit I realize it was outdoor unit do you guys need to keep better pest control on those units

Rating:

5.0

Everyone there was excellent and the place was very accommodating

Rating:

2.0

Was assigned a storage bay that was tagged and locked out by U-Haul. Showed up after office was closed to use the storage unit and was extremely disappointed to find it tagged and locked.

Rating:

5.0

Very nice

Rating:

5.0

The staff at Dux Avenue are incredibly helpful. They are compassionate and friendly. They are indispensable a asset for certain.

Rating:

5.0

I can’t rave about how friendly, thoughtful and understanding the staff, team and management are at this U-Haul location. This should be U-Haul’s prime case study for highest quality service. They went above and beyond on numerous occasions. Made me feel like my belongings in my storage unit were safe and secure. Needless to say, I highly recommend using this location.

Rating:

5.0

Great facility. I appreciate the helpful staff, cleanliness, push car availability and especially the creative reuse of the Kmart building.

Rating:

5.0

Very friendly and helpful staff! Well lit and clean storage areas. The only minor issue is the bathrooms are a bit dark and less than clean. However, I am there for the access of the storage facility, as well as the security provided by the facility! Therefore, all good!

Rating:

5.0

This was an easy process from beginning to end. Our belongings stayed safe and secure. Thank you

Rating:

5.0

I answered this questionnaire because of the consistent requests I have received on my phone. All answers to the questions are accurate and honest. Staff was very friendly and helpful. All interactions were fast and complete.

Rating:

5.0

Meg King was fantastic!

Rating:

1.0

Less than 2 weeks after renting one of my 2 units were broken into and stuff stolen.

Rating:

5.0

Meg is fantastic.

Rating:

5.0

All was great! Tia

Rating:

5.0

Very friendly and helpful staff and the manager, Meg King.

Rating:

5.0

My husband and I needed to make arrangements to empty the storage bin from long island to Queensbury, where we moved. Katy D was so friendly, professional and patient with us. She walked us through the process and showed us around the facility and where our unit is. It is a secure, clean facility and we're so happy. Thank you Katy

Rating:

5.0

She was extremely helpful and demonstrative in showing me how to properly access my unit, in explaining how to arm and disarm the unit, and she even showed me directly to my unit.

Rating:

5.0

Thanks for all you do. Staff very helpful and took time to answer my questions. They have great communication skills, and knowledgeable about there job. Keep up the good work.

Rating:

1.0

The scowl on Katy face is enough to ruin anybody day she rude and not helpful at all I would not have her as a front clerk

Rating:

5.0

Always assisted in a timely manner ,very knowledgeable and helpful.

Rating:

5.0

When the unit Was first opened the floor was very dirty I told Megan it was it ok , an she insisted on getting a broom an cleaning it. Front desk service was friendly & helpful & Megan went above & beyond on showing me how to swipe in, showing me to the unit an doing a little housekeeping. Thanks everyone!

Rating:

5.0

You're staff is top notch. The girl I talked with was very knowledgeable on sizing.. she had answer's to all my questions and the patients to explain thoroughly. Your customer service is the best. Hard to find these days Thank you

Rating:

1.0

Staff always rude, Staff unhelpful and many times my unit was double locked when they received regular payments just because they did not remove the lock after 1 payment being late. Moved out recently and I had paid a full month and did not receive the remainder of the month back prorated which is insane with what you pay for these units. Would not recommend anyone use uhaul storage.

Rating:

5.0

Thay were help fall

Rating:

4.0

My only drawback… getting in touch with the store location, was not easy. We would always get routed to the national number, and it was a pain… also, the app doesn’t work AT ALL! Other than that, Meg’s team were great!

Rating:

5.0

Amazing customer service, the storage units are very clean and raised up no water damage on the ground or anything else o be worried about. Definitely will be going thru U-Haul again when needed and have already recommended to others

Rating:

5.0

I should’ve gotten a little bit bigger storage unit but the unit was very easy to find and having the carts available to maneuver my stuff around was very helpful.

Rating:

5.0

Great facility and excellent staff that made my drop off and getting into my storage unit very easy.

Rating:

5.0

Clean location and great service.

Rating:

3.0

Only problem was that there was only one Employee working and after finishing the required paperwork and signing the contract and making payment, I had to wait more than 45 minutes to be shown to my 2 units since other customers arrived and needed help being processed. There should be more than one EE on site to take care of this issue.

Rating:

5.0

Very friendly and helpful employees. Took the time to explain everything and make sure I understood the procedures and rules regarding the use of the facility.

Rating:

5.0

The staff were friendly, helpful and fantastic! The customer service from the three guys that were working the evening shift was exceptional.

Rating:

5.0

I was impressed with every aspect at this facility. Thank you.

Rating:

4.0

Overall facility was well lit, but the sensor lights in the aisle with our unit were out, so it was a bit dark to see. The light did not work for the duration of our rental; the person who showed me the unit noticed when it was rented, but for the month we were there it was never fixed. the door was very hard to shut and lock. I have rented from you before with no issue. The employee had to try a few times himself to shut it. Inside the unit the wall had several very long screw points sticking into the unit, so you could not put boxes of clothing close to the walls or risk puncturing the boxes and damaging items. Also, it was very easy to bump into them and cut yourself. Building and unit were very clean and safe, but the other unit I had was much better.

Rating:

1.0

We reserved a 25 ft truck for a 9 am pickup on 9/1. When we got there, there was no truck available. We were told to come back at noon, which we did, and there was only a 15 ft truck available. We had carefully laid out plans, had hired extra help, and ended up working and paying overtime on the Friday before a holiday weekend. Overall, other than the customer service rep being very nice, this was a terrible experience. We also had to rent another truck for Wednesday 9/6, which will cost us even more money.

Rating:

5.0

Always friendly and helpful. The community area is also a great addition to the facility.

Rating:

5.0

Very happy with storage and staff.

Rating:

5.0

Your appt isn't working can't give you a mark On any questions Can write but can't mark in

Rating:

3.0

They were great, I didn't get a chance to use the storage unit.

Rating:

1.0

Not using it

Rating:

5.0

Was easy to rent a unit and return it. Storage was very clean.

Rating:

5.0

Employee was very helpful even showed me how to close storage unit and lock it

Rating:

3.0

Storage unit was not swept clean as you would expect. I also think the monthly rate is higher than local competition.

Rating:

5.0

Fantastic, very convenient, clean, and easy to use.

Rating:

5.0

We had a great experience with the Queensbury, NY Uhaul storage facility. The staff was always polite and very helpful! I would definitely recommend the facility to anyone. When we was moving everything out the manager Megan King came by to ask if we needed anything and offer assistance. Checking out was a breeze. Thank you Dave F

Rating:

5.0

Units are by far the nicest sand the raised floors on the exterior units are excellent!

Rating:

1.0

I was diagnosed with cancer, I had to go live with my daughter.. my son is autistic and everything we owned you auctioned off.. I have nothing but cancer to carry with me. My son lost everything he cherishes and he is suicidal now.. I cannot believe what your company did to is!!!!

Rating:

1.0

Over priced for 1. For 2, I closed out my account AND sent in pictures and I’m STILL getting a bill that states I owe a late fee as well! I’m furious! And will not be paying that thanks.

Rating:

5.0

Great place to store your valuables !

Rating:

5.0

The ladies in the office could not have been nicer. I never rented a storage unit before, and they explained everything. Very helpful. Looks like a nice facility.

Rating:

5.0

Staff Helped me out with my storage problems Great staff all around I would give them a excellent rating Thanks u haul staff Mr Szymanski

Rating:

5.0

The staff was beyond excellent, in today would They saw to make me happy All starts with customer service Made moving easy Thanks Mr S

Rating:

5.0

Very nice place to store your stuff in and very good security. The staff is very friendly and they will help you with any issues you may have. Would use and recommend this place and service to anyone. Thanks for everything.

Rating:

5.0

The staff was great very helpful!!!!

Rating:

5.0

I appreciated the warm indoor storage unit for moving during the winter months. It was well lit, clean & I felt safe every time. There are free rolling carts to use getting belongings from the car to the storage unit. I was able to come early in the mornings before work to move a little bit each day. Thank You.

Rating:

5.0

The manager of the Dix st facility's in queensbury Ny. is excellent, which Makes the staff great. They are very customer service oriented. I had the best experience moving in and out. I would highly recommend this facility.

Rating:

5.0

Both people I interacted with were very respectful and helpful. Brittany who I spoke with on the phone. Then the manager (sorry I forgot his name 😁) was very helpful. Got me setup to move in to my storage unit and gave me a tour. FYI that place is HUGE.

Rating:

3.0

Problem with 24 hrs access wasn’t resolved

Rating:

5.0

Glendon Binette was very helpful and answered all my questions. He was very polite and seemed very knowledgeable. I will definitely recommend this location for storage to anyone I know looking. I was very satisfied with the service.

Rating:

5.0

Fast service and clean facility and unit. Friendly, knowledgeable and helpful staff.

Rating:

5.0

Very easy. Place clean and well maintained.

Rating:

5.0

Glenn...Brittany...Laura and all the other Uhaul employees are FANTASTIC! I HAD 3.5 UNITS all packed and when i was ready to go they were always helpful to my every need....

Rating:

5.0

I moved long distance and your facility helped me stage my move while my new home was still under construction

Rating:

4.0

Would like the current glitch in security access/swiping resolved. Other than that, satisfied and seemed professional.

Rating:

4.0

The owner and staff were always helpful courtious and compatent. However i was disppointed to find out they do not pro rate. And could not receive a refund for early close out of 8 days...

Rating:

5.0

Excellent customer service. Friendly, polite, helpful.

Rating:

5.0

Great place! Staff is very professional and helpful in every way. Would definitely use this place again should the need arise.

Rating:

5.0

The service was great and courteous-which is getting rarer these days….so helpful and knowledgeable. Great asset to community. Highly recommend.

Rating:

5.0

Great staff

Rating:

5.0

Every one was very professional and friendly.

Rating:

5.0

The staff were fantastic

Rating:

4.0

There was just a little bit of fluffy tree pollen in the unit. It could easily have been swept out with a broom. We used hands and feet to remove it. Both workers were very friendly and helpful.

Rating:

5.0

Bree at the first location was very friendly and helpful with helping with an issue. All went smoothly.

Rating:

5.0

Staff was incredibly helpful-- especially Heather!

Rating:

5.0

Very easy, clean and the people behind the counter are amazing!!! Thank you for everything !!

Rating:

5.0

Place and staff is outstanding!

Rating:

5.0

State-of-the art temperature controlled facility. Staff were extremely helpful.

Rating:

5.0

Very friendly. Helped with great attitude also

Rating:

5.0

from start to finish everyone at the dix ave location where so helpful it was later in the afternoon and they went beyond words to help me through a terri le time in my life

Rating:

5.0

Everything went smoothly and we were very happy

Rating:

5.0

Heather and Cassandra we’re absolutely excellent. It was a very stressful four days doing a power move across state. It was so nice having friendly smiling faces on my final destination end of the journey. They helped me out also by upgrading me to a larger unit as the one I originally had would definitely not fit my stuff. They did it so quick because they knew I had paid help coming in 10 minutes. Then they even came back and checked on me to see how I was doing.

Rating:

5.0

The staff was professional, kind, informed, efficient, ready to help when I walked in the door. They were a strong team of professionals . I will highly recommend U-Haul, my person favorite; Dix Ave. Queensbury, NY Why go anywhere else!!

Rating:

5.0

Manager Glen and his crew were always friendly and helpful, especially during a water damage issue.

Rating:

5.0

Glen was helpful and informative, he took his time with us and was flexible when I had to make changes to the reservation. I was very impressed!

Rating:

5.0

It was a great experience!!! Very friendly, kind, helpful and professional!!!

Rating:

4.0

Most storage companies have a discounted promotion ( free for 3 months with a year contract). We should have received that.

Rating:

5.0

The old Kmart was converted to indoor storage. The drive up/indoor loading are is excellent. The units are clean and well lit. The staff was helpful in answering any questions I had. I am very pleased.

Rating:

5.0

The storage unit should have a light inside them .

Rating:

5.0

Indoor temp control storage unit is hard to find, this new location had a good amount of size choices and an indoor loading dock.

Rating:

5.0

Glen’s crew were extremely helpful. They went above and beyond in helping us secure a large delicate museum piece. A 5 Star operation! Thank you so very much! Jim Amey, Owner, The Idora Park Experience, LLC (330) 774-4107

Rating:

4.0

Being new and building as you go, I'm sure it's difficult. I only had the choice of interior storage at the time I needed it. They even checked there other stores for me.

Rating:

5.0

Good luck in your endeavor. You will be successful and be here for years to come. Your daughter is beyond adoreable and its a bit scary how smart kids are these days.

Rating:

4.0

Computers were not set up. Made a reservation for a 10x15 but because it was inside could not use it as I arrived late afternoon after driving 3.5 hours from CT. Inside storage was only available until 4pm so we had to use a 10x10 located outside and it rained most of the time we were unloading. Glen was very helpful but only could do what he could do. Was not happy with this but everything else was okay.

Rating:

5.0

Glen went above and beyond for us! 5 Star Dealer! *****

Rating:

5.0

This facility, when fully operational will be the storage solution of choice for discerning patrons.

Rating:

5.0

This is a beautiful, state-of-the-art facility. Because it is indoor, we felt comfortable storing art and electronics. The employees are extremely helpful and accommodating.

Rating:

5.0

Casondra at the Dix Ave Queensbury NY 12804 Location was greet

Rating:

5.0

Glen took great care of me. I'd highly recommend their services.

Rating:

4.0

Manager was amazing. Very helpful and accomodating. A+++

Rating:

4.0

Friendly staff. Convenient location. Easy access. Slightly more expensive than their competition however.

Rating:

5.0

Very convenient in a short notice