This U-Haul location is my go-to place for all things moving. The employees are professional, courteous, and willing to help. It's obvious they've been trained well. The large facility has everything you need for moving, including trucks and storage rentals. Highly recommend!
Kevin SCustomer Reviews for U-Haul Moving & Storage of Radcliff
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff at the Radcliff location were amazing, professional and polite. They are great representatives of the shareholders, the leaders of Uhaul and the Uhaul brand. Please give them raises or time off award, because they are making you money. 10 out of 10, will visit again.
ELEAZAR PClear communication this cost me over one hundred fifty dollars in labor because of it
YVONNE RI had issues with the reservation I had previously done 1 month in advance. When I was contacted the day before picking up, the call was regarding something else other than my rental details and was told my time was later than I had reserved, which throw my whole moving experience behind. Still trying to be patient, I spoke with someone the day of the move and was told my rental was available for 8am in which it was 8:19 am when I called just to check. I got dressed and my roommate took me to pick up. Upon getting there I was told by a owner, that the rental was gone and she told me it was ready without looking at the name due to the fact we had the same last name. Just say it was downhill from that point on. I was flabbergasted and disgusted with the whole Uhaul experience on Lincoln Trail Radcliff KY.
RESHANNA CThe wait line was long but the personnel was very nice and worked as fast as they could may need more help on weekends
LARRY WBooking and pickup was amazing, super friendly staff willing to help. I will definitely recommend to other Army Soldiers to book at this location.
WILLIAM WI love U-Haul please keep up the great work
Ivy M | Overall ExperienceChecking in and returning the equipment was really slow due to the " computer system". It was frustrating for everyone and this was a fairly busy location.
Robert BGreat job,
Don SMaintain the professional and courteous service. Thank you Anthony for all your help during this move!!! Mike thank you for your assistance and your always positive attitude and and commitment to customer care. Sandra thank you again for your assistance! I highly recommend using U-Haul for all your supplies and services they have for a flawless experience non-stressful move!!!! Big shout out to the Radcliff U-Haul staff!!!!!
Fredrico CThe storage facility is very clean, safe, and the personnel are friendly, knowledgeable, and professional.
Timothy M | Overall ExperienceThe only one in the whole entire business Not even a single competitor in the industry yet to compete with U Haul really makes your move easy and secure. The only one suggestion that I would give is that the timings are not too long to access the site so it is more likely to get everyone easily connected if the timing for access to your storage space 24\7 now it's only 5am to 10 pm Please make it 24/7 That's all
KARANVIR S | Overall ExperienceOutstanding Service
Marion P | Overall ExperiencePicking up the vehicle was to be expected and nothing above the ordinary. This is where my troubles began and I can say that if they even looked at this truck or drove it slightly they would have noticed major issues with it. The only reason why I didn't return it immediately it's because the distance from the rental place to my house was mostly downhill and without major obstacles.
DEVEN HEverything went smooth from start to finish. Customer service was great. No problems at all.
WILLIE H | Overall ExperienceEasy to get set up, staff was very helpful and nice
Liberty B | Overall ExperienceSandra and the install team were fantastic, we appreciate you for taking care of the car.
Michael BAlways a pleasure working with everyone there
Christopher L | Overall ExperienceThank you once again for being in the Radcliff community.
PRESTON Y | Overall ExperienceEveryone at the Radcliff location was very friendly and helpful! They understood my needs and help with all my questions…
JAY CWanda gatroga
WANDA G | First ImpressionsThe staff at the U-Haul in Radcliff were friendly and efficient and the trailer I rented seemed to be in very good condition. No problems at all as I used the trailer for the day. Return was also quick and easy.
James TStaff was very friendly.
WILLIAM HNothing
DARWIN NExcellent experience
WILLIAM MBe a little bit cheaper
Charles SI was not told how much the truck expenses would be and I was upset about it, they charge for everything and I only went 22 miles. I won’t rent again!
ANDREA HI've never had any problems renting from the Radcliff Uhaul store!
TANYA CCustomer service rep had a little problem with computer but overall good!
CHARLES NFast service is nice also! Keep up the good work!
TANYA CNo comment.
SCOTT MNo all went as planned
Cathy POnly small issue I ran into was the ratchets on the tire strap hold downs were a little rusty and hard to turn. A little grease/lube would bring them right back. Great experience every time I rent. Will be back.
ERIC DFriendly staff and very punctial
CHARLES KHelp customer find reserved truck, instead of leaving them to find alone in a lot full of uhaul trucks. Rental had no ramp. Was not told. Reservation pick up changed the night before. Because prior truck rental did nit return on time. Had to go to different city to pick up. Made everything delayed, my help had to leave so I am 71 year old woman unloading a truck full of my belongings totally alone. Exorbitant costs for rental less than 24 hours. My mileage was based on new location pickup. Not fair to be charged extra mileage, when location change not my fault. Thoroughly disappointed with the entire rental experience. Next time full disclosure would gave helped. If there is next time. I will use Ryder. And recommend to friends, family and strangers not use UHAUL.
JOAN SThe gentlemen that works in the lot is top notch. Very personable, friendly and professional.
NICOLAS PFriendly people very helpful
ANTHONY BThe unit was excellent. It was clean and well maintained. It was easy to access and security to get into the unit is excellent. Ms Gonzalez assisted us in getting set up with the unit and she was ever so helpful, made the rental process so easy. Access to the unit was great and we were able to get our belongings into the unit nicely. Thanks so much.
Larry M | First ImpressionsCourteous and friendly experience
MARGARET BExcellent service from your staff
JAIME FVery large selection and clean trucks. Include a snow removal brush during winter months in areas subject to snow. Have a side step up added to some trucks and add as option for making reservations. Short people have a hard time getting in driver side as single step on truck (15’) . (I.e. i have 2 knee replacements and have week knees. I actually strained my knee trying to get into truck. Not a negative on the dealer but uhaul in general may improve their products this way.
Ruth CI checked the truck in and the employees were kinda pushy. I got everything done by checking it in on my phone, pretty quickly.
TAMMY MThe truck cab smelled like cigarette smoke, should have been aired out and wiped down.
MICHAEL Wovercharged and double charged
DONALD Hwas unable to check in trailer on app after hours and cost me an additional $20
Michael DPhenomenal customer service! Thank you!
CHRISTIAN REveryone provided excellent service and helped me make the move go smoothly. Thanks! Your computer system ran amok a few times and spammed me with incorrect missed payment information. I’ll continue to rely more on the excellent staff and less on the faulty U-Haul software.
Shannon DThis location truly provides quality customer service!
YOLANDE JThe truck pulls to the left.
MICHAEL WVery kind and helpful staff. They never fail to impress me to make my moving experience as friendly, quick and simple as possible! I will always make this location my number one option in the future just as I always did in the past.
SETH BExcellent customer care from Michael and Jeff. Thank you very much.
WENLIN WThe gentleman that helped me was very professional, kind and curteous! A++
JOB HMove out date was actually 1/04/2025 Mike the Manager is the Best!! Couldn't ask for a better person or business mgr!! Simply irreplaceable!
Ganine E | Overall ExperienceBoss was a jerk entitlement at its worse or maybe it was my skin color idk but he was upset because I asked him questions of something I didn’t understand I won’t be going back to the Lincoln trail location
JOENIA CThe staff was very helpful and polite.
PRESTON Y | Overall ExperienceVery friendly and c helpful staff. The rental process was quick and easy.
Marion P | First ImpressionsWhen have to lie to make an extra dollar I then have to consider other companpaines and uhaul has done it one too many times and the unsafe vehicle being rented out is pathetic.
Robert W | Overall ExperienceI've had other locations make me not want to rent from UHaual again. But this place in Radcliff has m support.
Robert W | First ImpressionsI would use this place all the time
James W | First ImpressionsThe entire staff was friendly from start to finish and they truly cared about you as a person and it wasn’t simply about the business.
Latoya C | Overall ExperienceIt was great at first with being a great choice with a great rate then came the constant rate hikes. Over my time there I seen the rate go up $40 a month which is absolutely insane. When we got to pay more for a storage unit then we do for our cars and insurance then we need to re-evaluate if that unit is needed. We got to do better. If the rates go up then building up keep needs to be better. Just go and look at the flooring at the climate controlled area. It’s absolutely abismal. It’s like you are going acrosss the Rocky Mountains. Instead of mangers getting raises they need to be working on those floors. Obviously we are paying those managers and building manger to much. Do better U-Haul. Repair your building.
Chris G | Overall ExperienceGreat place to store your property, it is very clean and well maintained. I really enjoyed the security measures this installation had.
Carlos S | Overall ExperienceStaff was professional, courteous and helpful.
RENA L | First ImpressionsGreat Storage,Safe to and secure.
Elizabeth T | Overall ExperienceEverything went well and the staff is great. Unfortunately, I was not told the that round locks were mandatory. I was told that they highly recommend them. One time I needed to get something from my storage and the front office had put a lock without telling me and the office was already closed. Unfortunately I have to spend extra money due to this situation. I was ok with the facile taking action on adding the lock, but a call, txt, or email would have been better than nothing. Other than that I am fine with the service provided.
ALEX R | Overall ExperienceI would recommend short term. I would have given a higher rating if the rental rates were not continuously increasing.
Patricia W | Overall ExperienceGracias por todo bendiciones siempre
Lyliana R | Overall ExperienceI had the unit for a little over 2 years. I never had an issue w entry, cleanliness, etc. The day before we were going to be finished moving out I lost my keys to the unit in the parking lot. The man who answered the phone at first did not have them but he went the extra mile to go look for them and found them! I was so thankful. Definitely will use them again if needed.
AMY G | Overall ExperienceIt was very clean and the staff was very nice .
Michelle K | First ImpressionsGreat!
AMBER D | First ImpressionsThis uhaul location has one of the cleanest facilities I’ve seen! The manager and workers are always so helpful and are the nicest people! Great work and I would most def praise this company and location to my other mil friends!!
Juanita A | Online Move InThe Radcliff UHAUL facility is one of cleanest and safest locations I have been to. The staff were always helpful and ensured my needs were taken care of.
Ophelia-Heloise T | Overall ExperienceVery FRIENDLY
Jerry C | Overall ExperienceThe staff was a huge help and very friendly!
Lauren M | Overall ExperienceThis is my second time using this facility and the truck and I am well pleased. Very convenient and just an overall experience.
Marie P | Overall ExperienceAlways equip ,ready and convenient. Very Helpful people.
Elizabeth T | First ImpressionsVery well please with the service, thank You
Michael R | Overall ExperienceThis is one of the cleanest locations I have ever seen. Very organized and efficient.
Michael G | Overall ExperienceI wish i had 10 stars to rate Mr. Mike and his staff. Even then 10 stars would NOT BE enough!!! We just completed a FULL Military DITY Move and I was in & out of there facility SO MUCH that it felt like my 2nd home. Each time NO MATTER what question i had, EACH staff member was courteous, professional and very thorough! The facility was ALWAYS clean and well stocked with ALL our needs. Highly recommend Mr. Mike and his staff
DANSON M | Overall ExperienceOwner and staff both extremely pleasant to work with. Will always rent from them as needed.
Debbie M | Overall ExperienceThe process was well explained and very smooth! The facility is very safe and clean. I
Rebecca P | First ImpressionsGreat place, good prices, you get the first month free and there are numerous types of storage sizes to fit you needs I would recommend this place to anyone..
Patrick M | Overall ExperienceThe units out front towards the road a couple times people from the sidewalk walked up on me and one time it looked like someone tried to get in to the unit
tony s | Overall ExperienceMike Phillips has been great throughout this process.
Michael S | Overall ExperienceGreat staff. Always helpful.
Felix L | Overall ExperienceYour people think they got the right to yell at everybody I don't like that if I didn't need you I wouldn't have used you that's what I feel like
Vincent B | First ImpressionsWe were so very pleased with how well our storage items were kept safe, secure, and clean. There was no evidence of rodent or spiders in our climate controlled units! Highly recommend this business to future customers!
Joseph B | Overall ExperienceI found this place to be well maintained. The people working there were friendly and helpful. The place was nice and clean. I had a great experience there and would highly recommend it to anyone looking for a place for storage.
Anna S | Overall ExperienceMeaghan was awesome!!!!
Richard D | First ImpressionsThis was a good experience
Shawn S | First ImpressionsCustomer service representative came across as bothered and irritated as if I was inconveniencing her.
Andre R | Overall ExperienceI will certainly recommend services at the Radcliff location
Phyllis S | First ImpressionsAlways had wonderful customer service at the Radcliff location. Great communication. Clean facility. Would recommend to anyone needing storage in the area.
Naomi I | Overall ExperienceThe customer service is impeccable. It makes movin days much more easier.
Teresa W | Online Move InThe lady at the front desk was nothing short of amazing, friendly, kind, and a blessing. Her personality was very welcoming and I would go back anytime.
Latoya C | First ImpressionsFast service and easy instructions.
Jason S | First ImpressionsFabulous customer service.. I would recommend them for all your storage needs.. Thank you.. Have a good and blessed day..
Wanda G | First ImpressionsI had one of the best experience with the Radcliff Uhaul staff and location. Mike, the manager, Michelle, Jeremy and James were very professional, respectful and had the best customer service any customer could ask for. The location was very clean and they were very helpful with all my needs throughout my time with this location. I would recommend anyone to come and use this location for all the services they offer. Excellent staff. I could not ask for better service ever.
Catherine B | Overall ExperienceTheir really great staff and are willing to help those in need
Ariel M | First ImpressionsMike the Manager is Awesome 😁👍
Melanie H | Overall ExperienceThe staff always professional and friendly. This facility would be my first choice, if I needed to store my property in the future.
Tina H | Overall ExperienceFloors need to be leveled down. Make it ether concrete or laminate. As of now it is kinda bumpy ride shakes loads that can slide and fall.
Sergey G | Overall ExperienceCan't say enough amazing things about the place the works went beyond there job to help and everyone that walk thru the door .I love this place the workers the kindness that was shown to me I'll never forget your worker .I was treated like I was family. To all army 💜 families this is the places to come in Radcliff next to police station thank you'll again for treating me with ki dress and ❤️ 😍 💖 ❣️ 💕 💘
Tamarah A | Overall ExperienceJames was the best person I’ve ever seen in customer I really think that he would do a lot for the company
Kevon Y | First ImpressionsVery nice facility and staff.
Steven T | Overall ExperienceManager, Mike Philips and staff employee Jeremy Porter customer service, support and assistance was exemplary, outstanding and above PAR!
DR B | Overall ExperienceThis was a hard move and I don't what I would have done without the kindness and understanding of both uhaul truck and uhaul storage place from my heart I thank you all of you'll
Tamarah A | First ImpressionsStaff are knowledgeable and the facility is clean and well kept.
KRISTINE S | First ImpressionsWhere I come from, the customer is always right, at that facility the customer is ALWAYS WRONG, I will NEVER be back
Jason L | Overall ExperienceAs usual, the Radcliff u-haul experience was fantastic! I walked in a few minutes after they closed to see if they would help me still because I lost track of time while moving from one unit to another. Mike didn’t hesitate for a second to close out one the old unit and help me out.
Bryan S | Overall ExperienceThe staff & the manager Mike have always been very gracious and accommodating. I could not ask for a better storage unit to have my household things due my change of my lifestyle in getting a divorce. The best Uhaul and staff ever.
Catherine B | First ImpressionsChecked out 21 days earlier and ask if I would be prorated and was told no. I then said I will put my lock back on unit and was told I couldn’t and I would have to do another contract. Situation came up that I didn’t need storage, because we were staying in our home for now. I lost out of 21 days that I paid for and you’re making money on my mis fortune.
Victor O | Overall ExperienceThis storage facility was well maintained and incredibly clean. The staff was always helpful, no issues over 3 years.
Domeca N | Overall ExperienceI loved the lady who helped me check out but they just seemed really short staffed. While nice and very friendly, the two staff members there definitely seemed overwhelmed. Overall they probably need some more employees to be scheduled
Zabriya G | First ImpressionsSo nice to have a climate controlled facility. The workers were all fantastic and the lady that cleans the interior of the facility does a great job!
Byron B | Overall ExperienceI will diffantly use this storage place again. The best place I have ever stored my belongings at. I felt that my stuff was secure and safe.
SHERRIE B | Overall ExperienceFor the outside storage units they should be accessible 24/7.
Angelea U | Overall ExperienceEveryone was awesome
SHERRIE B | First ImpressionsJeremy was very cordial and quick with service
larry h | First ImpressionsThank you for everything you all do!!!
Penny D | First ImpressionsThe unit I had had an access point to the roof right above my unit. Paint chips from that area fell into my unit. At some point during my 2 yr rental it leaked water. I was unaware bc the light isn't that great in that area and didn't noticed until I moved out the unit. Everything else about the place was great.
Kaleisha D | Overall ExperienceIt takes no time limit to pull funds out of your account to pay for services, yet takes FOREVER to return the funds back into an ex-customers account. Now why it that?
Greg R | Overall ExperienceCustomer service is always amazing
Aumbrea S | First ImpressionsStaff is very nice and helpful. Highly recommend.
RITA H | First ImpressionsI love y'all and i will use y'all storage again in the future thkz!!!
Efrem R | Overall ExperienceThey are the greatest. Everyone at U-Haulbis so patient and will work with you as long as you keep them up to date.
Stephanie W | First ImpressionsThank you for your service
Stephanie C | First ImpressionsExcellent customer service staff was pleasant anytime I needed assistance.
Porsche G | Overall ExperienceJames was extremely helpful. Great customer service.
Daphne B | First ImpressionsWell maintained facilities & friendly staff, would recommend and use again
Ashley W | Overall ExperienceThe staff is great!
Helen N | Overall ExperienceI still have to get my card to work and code to work
Dominck R | First ImpressionsThe staff was very friendly and helpful they also informed me that I left an item in the truck. They had items ready for pickup thanks U-Haul storage and Radcliff Kentucky
Sherry M | First ImpressionsConvenient and clean
Geslia O | Overall ExperienceThe gentlemen at the counter were superb. They helped me upgrade my unit and gave me good information about the facility and services. top notch crew!
KYLE D | Online Move InGreat staff especially James @ Radcliff Lincoln Trail site very helpful
Gloria W | First ImpressionsSandra made this quick and easy! Thank you sooooo much!!!
Charlotte K | First ImpressionsMoving with Uhaul was amazing this trip. Also used a store unit that was available and clean. Easy access and friendly service from the staff! Highly recommended.
Nate W | Overall ExperienceSuper place! Staff was wonderful and helpful. Facility was very clean and I felt very comfortable being there. Definitely recommend this place for storage needs 🙂
Nancy G | Overall ExperienceI'm afraid I didn't get their names but the man and woman you have working in the front office are beyond helpful and friendly. It was a true pleasure to deal with them and I have to say that it was, by far, the best experience I've ever had at U-Haul. The gentleman checking in my truck was also very friendly and helpful, as was the woman custodian. We rented an inside unit and everything was amazingly clean from the bay to the hallways to the unit itself. Everyone made sure they were available and all questions were quickly answered. You have a great team and should do everything you can to keep them around.
Barbra J | First ImpressionsDon't change.
Annette C | First ImpressionsGreat service.
Deborah G | First ImpressionsI always enjoy my experience at that uhaul facility
Mike S | First ImpressionsStaff is always friendly and very friendly
Kelly B | First ImpressionsUnits are very pricey
Kortney T | Overall ExperienceExcellent service
edward c | First ImpressionsGreat experience! Will use them again!
DENISE B | Overall ExperienceThe manager Mike Phillips was extraordinary! He was very friendly as well as extremely personable, also easily understood & took into consideration my situational needs! Just amazing I do believe this is the first I've ever received this level of quality care committed service from any establishment! With that being said, Mr.Mike Phillips know that you have locked in my business to the UHaul brand for many decades to come & I pray God continues to bless you.
Michael M | First ImpressionsExceptional service!
Margaret B | First ImpressionsI was very impressed by the Uhaul staff at the Radcliff, KY location. They were very pleasant, knowledgeable, friendly, and helpful. Uhaul made this move a lot easier. Thank you all very much.
Margaret B | Online Move InRenting and checking in online
Denrick M | Online Move InMe encantó el lugar muy limpio
Lyliana R | First ImpressionsThis facility and the staff exceeded my expectations
Adam R | Overall ExperienceStaff was always polite and friendly and accommodating to everyone! Thanks for your great customer service attitudes!
Alison M | Overall ExperienceThe employee was very helpful and friendly. He took his time to explain everything to us. He even showed us what the unit we were renting looked like to make sure it was what we wanted. All around very good experience.
Anna S | First ImpressionsStaff is great, always friendly and helpful. Management is wonderful.
Brandy M | First Impressionswish the access to the storage would have a longer entry/exit timer....makes it alittle difficult to store things running to the door from the truck
Sheletta G | First ImpressionsMike is a great guy!
Curtis W | First ImpressionsEasy peasy in and out with great staff and wonderfully accommodating of our needs 🙏😃
Alison M | First ImpressionsVery professional staff and the facilities are well maintained every time I visit
Michael T | First ImpressionsThe staff is super friendly and extremely helpful.
PAUL H | First ImpressionsI was confused about how to enter and drove around facility. Staff was helpful and recognized my confusion and assisted. Great place.
Lakeshia W | Online Move InStaff very helpful and friendly units very secure prices could be alittle lower
John L | Overall ExperienceGreat place!
Karen R | Overall ExperienceThank you !
JASON R | Overall ExperienceMy things had been sprayed with a brown liquid and if I did not have most of my things covered in plastic, I would have damages.
angelia n | Overall ExperienceI would strongly recommend this U-Haul location with a two thumbs up. Clean, safe, secured and friendly crew.
Julius K | Overall ExperienceU-Haul is the only moving truck rental and storage facility that I will do business with. I have never had a problem. The operation is seamless and the staff in various states where I've done business were extremely nice and helpful.
Patricia H | First ImpressionsAwesome staff they helped me me out I would highly recommend to others.
Darrell G | First ImpressionsThe guy in the front office is very rude. They said he’s ex-military but that’s not a reason for him to be as mean as he ( The guy that did all the check ends on Saturday )is. All of the other employees has always been helpful with everything
CRYSTAL D | Overall ExperienceI had no problems driving 3000 miles and The service was great i’ve always had good service with U-Haul
betty j | First ImpressionsMike the manager is doing a great job!!!!
Carlos H | Overall ExperienceIt was the best storage experience I have ever had. I will not ever store with anyone but U-Haul ever again. 👌❤️👍
Christina D | Overall ExperienceThe manager and his team were phenomenal.
ALAN K | Overall ExperienceThe best facility like this that I have ever seen. Very helpful staff.
Mark B | Overall ExperienceWhen I went to move out of my storage, I found roaches climbing on my stuff.
ANGELA D | Overall ExperienceIt should be 24 hrs access
CRYSTAL D | First ImpressionsGreat location with very easy access to the storage area.
David S | Online Move In100% Above and beyond the call of duty. Keep up the good work Mike. Thank you so very much
Alexandre C | Overall ExperienceMike has always been helpful and quick to find solutions for anything that comes up. Thank you for getting me into a unit quickly and efficiently.
Michael B | First ImpressionsVery well represented
Michael T | First ImpressionsAwesome staff very attentive!
NIKKI K | First ImpressionsI fell & hurt my knees & elbows, water puddles everywhere, not one Employee cared or reached out afterwards, Manager was very Rude to me, I Rented a truck & Storage & had future Reservations, but I cancelled!!
Melanie H | Online Move InMike is what the meaning of what good customer service is!
Michelle B | First ImpressionsI am so excited for many reasons. My car has been packed with m ty belongings for almost 3 months. I needed a place that was cost effective and close to my home to place these things. I went in, didn't have to pay up front, got the first month FREE, got to pull into a temperature controlled bay and utilize a dollie and easily load my stuff from car to a temperature controlled storage unit. Easy, breezy, beautiful! The staff member made the whole experience just as smooth as the process of emptying my vehicle! I could not asked for anything more! THANK YOU UHAUL!
Christina D | First ImpressionsGreat place to store your items. It’s a huge building with lots of room and outside storage has enough room for large trucks to move in and out. Great place and friendly service.
DAVID R | Overall ExperienceThey was very good. And friendly.
DOROTHY N | Overall ExperienceI was going through a hard time my wife had passed and my mortgage was being or had been forclosed. So u haul was a blessing at this time in my life .Of course they in the business to make money but the manager at Radcliff u haul an storage kept me up to date on my storage unit's he listen to what I would say an showed a good heart when things were going south .So thank you Mike u haul could use more people like you You care and not finding that in many people any more.
James W | First ImpressionsNeeds places to put trash and maybe a recycle box drop off
Christopher R | Overall ExperienceService personnel very knowledgeable and courteous. Very helpful.
Wilfredo T | Online Move InVery professional and helpful using the Alarm system. I will recommend all Friends and family to uses U- Haul Storage units.
william j | First ImpressionsIt was very Convenient for me. Safe and Secure, I would recommend UHAUL Storage to my friends and families.
ELIZABETH T | Overall ExperienceThe staff member that took care of me at the facility was very nice and friendly. She was all the way around the best person there. Thank you so much for being in our town
Glen H | First ImpressionsI had a great experience with this store. All of the staff members are helpful and friendly. I have no reason not to give a five star for their hospitality. As a veteran, I truly appreciate their offer for all military service members. I will definitely choose U-haul again.
xin g | Overall ExperienceI appreciate the texts and phone calls.
JOSHUA M | First ImpressionsVery Clean friendly service has restrooms in facility they were very clean very secure facility each unit has its own security alarm 100% pleased and would recommend it to anyone
WILLIAM G | First ImpressionsThe Radcliff, KY facility is amazing.
Amanda K | Overall ExperienceVery expensive. $70 per month for a 5x5 space is a bit ridiculous. We were pcs-ing with the military and had to have somewhere quick or we never would have paid that amount. Had set up autopay with the clerk, but apparently it wasn’t done correctly and I was charged a late fee multiple times. I had to go up there twice to finally have it done properly. The lady that called was not very pleasant. Some employees were very friendly some were not. The facility was clean and well maintained. I would not rent here again overall.
Oney C | Overall ExperienceEvery one was nice and helpful
MICHAEL S | First ImpressionsI know in this fast-paced world Zach doing business over the telephone is almost obsolete. However several times it was impossible to make a payment over the phone because they didn't answer. And I forget the lady who was rude to me when Mike was on vacation but she didn't answer the phone that whole week. Still an excellent experience. I would still refer anyone. I would definitely use you guys again if needed. Mike and his staff are good people.
Julie A | Overall ExperienceVery helpful
Kaleisha D | First ImpressionsWould like to have completed my auto-pay option but it was too busy with a line of people waiting so they told me to come back
Linda D | First ImpressionsSecurity needs to be more restricted. Front door was opened, a cone was keeping it opened.
Hector S | First ImpressionsSuper friendly and helpful.
Isabell S | Overall ExperienceFirst month free - no catch.
Daniel P | Overall ExperienceMike was an amazing help. He went above and beyond to help us out after a long 12 hour drive!
ALEXIS H | First ImpressionsThis is the NICEST U-Haul facility I have ever seen. Super easy process and friendly atmosphere.
Brianne R | First ImpressionsAll is well
Jacob A | First ImpressionsThe location and units were excellent, no storage or security issues at all. The only issue I encountered was the online account/checkout procedure. I moved out before the end of the month but was charged an additional month. My online U-haul account did not have the storage units in the “my account” page so I assumed I was good to go. Then on the 3rd of the month I was charged for both units and a late fee. Currently U-haul is working on fixing the issue and it looks like I will be refunded the over charge. Overall the Radcliff, KY U-haul provides great storage and security.
Alexander R | Overall ExperienceStaff were very helpful. They were patient and provided clear explanations and directions on using the facility. Facility is clean and secure.
Amy W | First ImpressionsGreat staff always. Easy to get to in a secure
george m | Overall ExperienceMike, the store manager was very friendly and helpful and went out of his way to assist with checking in my U-Haul truck and trailer. He also let me stay past closing time to unload my trailer when the facility was being renovated.
David E | Overall ExperienceWas a disadvantage with access hours and their closed dates, however, I understood that they were still establishing processes and security to get 24 hr access.
LATINA B | Overall ExperienceWish hours were longer for access. If you work during the day you're very limited since can't go in after 6 and on Sunday I couldn't go in after 3
Dawn S | First ImpressionsVery friendly and professional; especially helpful when I had to make a change to original contract
Karen R | First Impressions