Customer Reviews for U-Haul Moving & Storage of Radcliff

2,146 reviews

501 W Lincoln Trail Blvd   Radcliff, KY 40160

(270) 351-2355

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(270) 351-2355

501 W Lincoln Trail Blvd
Radcliff, KY 40160

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

STEPHEN R 
Rating:
4.0

Checking in and returning the equipment was really slow due to the " computer system". It was frustrating for everyone and this was a fairly busy location.

Robert B 
Rating:
5.0

Customer did not leave a comment.

James W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYLER P 
Rating:
5.0

Great job,

Don S 
Rating:
5.0

Maintain the professional and courteous service. Thank you Anthony for all your help during this move!!! Mike thank you for your assistance and your always positive attitude and and commitment to customer care. Sandra thank you again for your assistance! I highly recommend using U-Haul for all your supplies and services they have for a flawless experience non-stressful move!!!! Big shout out to the Radcliff U-Haul staff!!!!!

Fredrico C 
Rating:
5.0

Customer did not leave a comment.

Patricia H  |  Overall Experience 
Rating:
5.0

The storage facility is very clean, safe, and the personnel are friendly, knowledgeable, and professional.

Timothy M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUTUMN L 
Rating:
5.0

The only one in the whole entire business Not even a single competitor in the industry yet to compete with U Haul really makes your move easy and secure. The only one suggestion that I would give is that the timings are not too long to access the site so it is more likely to get everyone easily connected if the timing for access to your storage space 24\7 now it's only 5am to 10 pm Please make it 24/7 That's all

KARANVIR S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABINE C 
Rating:
5.0

Outstanding Service

Marion P  |  Overall Experience 
Rating:
3.0

Picking up the vehicle was to be expected and nothing above the ordinary. This is where my troubles began and I can say that if they even looked at this truck or drove it slightly they would have noticed major issues with it. The only reason why I didn't return it immediately it's because the distance from the rental place to my house was mostly downhill and without major obstacles.

DEVEN H 
Rating:
5.0

Customer did not leave a comment.

SHANNON s  |  Overall Experience 
Rating:
5.0

Everything went smooth from start to finish. Customer service was great. No problems at all.

WILLIE H  |  Overall Experience 
Rating:
5.0

Easy to get set up, staff was very helpful and nice

Liberty B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin S  |  Overall Experience 
Rating:
5.0

Sandra and the install team were fantastic, we appreciate you for taking care of the car.

Michael B 
Rating:
5.0

Always a pleasure working with everyone there

Christopher L  |  Overall Experience 
Rating:
5.0

Thank you once again for being in the Radcliff community.

PRESTON Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W 
Rating:
5.0

Everyone at the Radcliff location was very friendly and helpful! They understood my needs and help with all my questions…

JAY C 
Rating:
5.0

Wanda gatroga

WANDA G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larry c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA B 
Rating:
5.0

Customer did not leave a comment.

GILDARDO O  |  Overall Experience 
Rating:
5.0

The staff at the U-Haul in Radcliff were friendly and efficient and the trailer I rented seemed to be in very good condition. No problems at all as I used the trailer for the day. Return was also quick and easy.

James T 
Rating:
5.0

Staff was very friendly.

WILLIAM H 
Rating:
5.0

Customer did not leave a comment.

KYLE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liberty B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher R 
Rating:
5.0

Customer did not leave a comment.

REGINA C 
Rating:
4.0

Customer did not leave a comment.

ORLANDO S 
Rating:
5.0

Customer did not leave a comment.

lindseay b 
Rating:
5.0

Nothing

DARWIN N 
Rating:
5.0

Excellent experience

WILLIAM M 
Rating:
4.0

Be a little bit cheaper

Charles S 
Rating:
5.0

Customer did not leave a comment.

ENGELIQUE T 
Rating:
5.0

Customer did not leave a comment.

BLAKE K 
Rating:
3.0

I was not told how much the truck expenses would be and I was upset about it, they charge for everything and I only went 22 miles. I won’t rent again!

ANDREA H 
Rating:
5.0

I've never had any problems renting from the Radcliff Uhaul store!

TANYA C 
Rating:
4.0

Customer service rep had a little problem with computer but overall good!

CHARLES N 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M 
Rating:
5.0

Customer did not leave a comment.

JAMES B 
Rating:
5.0

Customer did not leave a comment.

larry c  |  First Impressions 
Rating:
5.0

Fast service is nice also! Keep up the good work!

TANYA C 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R 
Rating:
5.0

Customer did not leave a comment.

Phuwadol S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBORAH H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH H 
Rating:
5.0

Customer did not leave a comment.

DON G 
Rating:
5.0

No comment.

SCOTT M 
Rating:
5.0

No all went as planned

Cathy P 
Rating:
4.0

Customer did not leave a comment.

Don B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina H 
Rating:
5.0

Customer did not leave a comment.

Evelyn L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES P 
Rating:
5.0

Customer did not leave a comment.

ANDREW F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

Anthony B 
Rating:
4.0

Customer did not leave a comment.

ROBERT H 
Rating:
4.0

Customer did not leave a comment.

RHONDA L 
Rating:
5.0

Only small issue I ran into was the ratchets on the tire strap hold downs were a little rusty and hard to turn. A little grease/lube would bring them right back. Great experience every time I rent. Will be back.

ERIC D 
Rating:
5.0

Friendly staff and very punctial

CHARLES K 
Rating:
1.0

Help customer find reserved truck, instead of leaving them to find alone in a lot full of uhaul trucks. Rental had no ramp. Was not told. Reservation pick up changed the night before. Because prior truck rental did nit return on time. Had to go to different city to pick up. Made everything delayed, my help had to leave so I am 71 year old woman unloading a truck full of my belongings totally alone. Exorbitant costs for rental less than 24 hours. My mileage was based on new location pickup. Not fair to be charged extra mileage, when location change not my fault. Thoroughly disappointed with the entire rental experience. Next time full disclosure would gave helped. If there is next time. I will use Ryder. And recommend to friends, family and strangers not use UHAUL.

JOAN S 
Rating:
5.0

Customer did not leave a comment.

ANTWANETTE R 
Rating:
5.0

The gentlemen that works in the lot is top notch. Very personable, friendly and professional.

NICOLAS P 
Rating:
5.0

Customer did not leave a comment.

ANTWANETTE R 
Rating:
5.0

Customer did not leave a comment.

Laura E 
Rating:
5.0

Customer did not leave a comment.

Phillip C 
Rating:
4.0

Customer did not leave a comment.

PATSY P 
Rating:
5.0

Customer did not leave a comment.

JOHN C 
Rating:
5.0

Friendly people very helpful

ANTHONY B 
Rating:
5.0

Customer did not leave a comment.

JOSEPH U 
Rating:
5.0

The unit was excellent. It was clean and well maintained. It was easy to access and security to get into the unit is excellent. Ms Gonzalez assisted us in getting set up with the unit and she was ever so helpful, made the rental process so easy. Access to the unit was great and we were able to get our belongings into the unit nicely. Thanks so much.

Larry M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Megan G 
Rating:
5.0

Courteous and friendly experience

MARGARET B 
Rating:
5.0

Customer did not leave a comment.

PAUL S 
Rating:
5.0

Customer did not leave a comment.

Ronnie B 
Rating:
5.0

Excellent service from your staff

JAIME F 
Rating:
5.0

Very large selection and clean trucks. Include a snow removal brush during winter months in areas subject to snow. Have a side step up added to some trucks and add as option for making reservations. Short people have a hard time getting in driver side as single step on truck (15’) . (I.e. i have 2 knee replacements and have week knees. I actually strained my knee trying to get into truck. Not a negative on the dealer but uhaul in general may improve their products this way.

Ruth C 
Rating:
5.0

Customer did not leave a comment.

Trisha C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES K 
Rating:
5.0

Customer did not leave a comment.

TERESA S 
Rating:
3.0

I checked the truck in and the employees were kinda pushy. I got everything done by checking it in on my phone, pretty quickly.

TAMMY M 
Rating:
5.0

The truck cab smelled like cigarette smoke, should have been aired out and wiped down.

MICHAEL W 
Rating:
5.0

Customer did not leave a comment.

Jacob K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VU D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph M 
Rating:
1.0

overcharged and double charged

DONALD H 
Rating:
5.0

Customer did not leave a comment.

AMBER H 
Rating:
4.0

was unable to check in trailer on app after hours and cost me an additional $20

Michael D 
Rating:
5.0

Customer did not leave a comment.

HENRY B 
Rating:
5.0

Phenomenal customer service! Thank you!

CHRISTIAN R 
Rating:
5.0

Customer did not leave a comment.

Cassandra W  |  First Impressions 
Rating:
5.0

Everyone provided excellent service and helped me make the move go smoothly. Thanks! Your computer system ran amok a few times and spammed me with incorrect missed payment information. I’ll continue to rely more on the excellent staff and less on the faulty U-Haul software.

Shannon D 
Rating:
5.0

This location truly provides quality customer service!

YOLANDE J 
Rating:
5.0

Customer did not leave a comment.

CHARLENE R 
Rating:
5.0

Customer did not leave a comment.

DAVID G 
Rating:
5.0

Customer did not leave a comment.

Tommy W  |  Overall Experience 
Rating:
5.0

The truck pulls to the left.

MICHAEL W 
Rating:
5.0

Very kind and helpful staff. They never fail to impress me to make my moving experience as friendly, quick and simple as possible! I will always make this location my number one option in the future just as I always did in the past.

SETH B 
Rating:
5.0

Customer did not leave a comment.

Patricia H  |  Online Move In 
Rating:
5.0

Excellent customer care from Michael and Jeff. Thank you very much.

WENLIN W 
Rating:
5.0

The gentleman that helped me was very professional, kind and curteous! A++

JOB H 
Rating:
5.0

Customer did not leave a comment.

TAMMY A 
Rating:
5.0

Move out date was actually 1/04/2025 Mike the Manager is the Best!! Couldn't ask for a better person or business mgr!! Simply irreplaceable!

Ganine E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W 
Rating:
5.0

Customer did not leave a comment.

Charles W 
Rating:
4.0

Boss was a jerk entitlement at its worse or maybe it was my skin color idk but he was upset because I asked him questions of something I didn’t understand I won’t be going back to the Lincoln trail location

JOENIA C 
Rating:
5.0

Customer did not leave a comment.

Brittany L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JON A 
Rating:
5.0

Customer did not leave a comment.

JERRY C 
Rating:
5.0

Customer did not leave a comment.

JASMINE T 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C 
Rating:
5.0

Always top notched service at this location.

PATRICIA H 
Rating:
4.0

More staff

AMBER S 
Rating:
5.0

The workers on the morning of 26 Dec were fantastic. They had great attitudes and were more than helpful. I truly appreciated it!

GLENN L 
Rating:
4.0

Customer did not leave a comment.

NOAH B 
Rating:
3.0

If we can check in online then we shouldn't have to check in with a human. That's kind of redundant. The management or customer service employees in the afternoon (was a guy) was completely rude and slightly condensing. When people rent a truck they don't want to be treated like crap when they are tired and feeling like crap. Do better

Tammy W 
Rating:
5.0

Customer did not leave a comment.

DENNIS G 
Rating:
4.0

Trailer was dirty when I picked it up.

DAREN K 
Rating:
5.0

Great and quick service

ALEJANDRO T 
Rating:
5.0

Customer did not leave a comment.

TODD Y 
Rating:
4.0

Truck had a leak in the storage area. The shelf had standing water and the truck bed was wet.

BARBARA H 
Rating:
5.0

Customer did not leave a comment.

CARL W 
Rating:
4.0

Customer did not leave a comment.

DAVID E 
Rating:
4.0

The customer service was great the equipment had no issues. Unfortunately the applications didn't work at every step of the journey from photographing the vehicle to checking the vehicle back in, it was confusing and down right malfunctioning.

BRANDON H 
Rating:
5.0

Customer did not leave a comment.

Angela H 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L 
Rating:
5.0

Customer service was outstanding. We were treated wonderfully. We are greatly thankful at the quality service we received. You can count on us to in the future to go to u-haul again. Thank you so much!!!👏👏👏👏

JOSE D 
Rating:
5.0

Customer did not leave a comment.

PORSHIA C  |  Overall Experience 
Rating:
5.0

The staff was very helpful and polite.

PRESTON Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lovine W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William P  |  First Impressions 
Rating:
5.0

Very friendly and c helpful staff. The rental process was quick and easy.

Marion P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon S  |  Overall Experience 
Rating:
1.0

When have to lie to make an extra dollar I then have to consider other companpaines and uhaul has done it one too many times and the unsafe vehicle being rented out is pathetic.

Robert W  |  Overall Experience 
Rating:
5.0

I've had other locations make me not want to rent from UHaual again. But this place in Radcliff has m support.

Robert W  |  First Impressions 
Rating:
5.0

I would use this place all the time

James W  |  First Impressions 
Rating:
5.0

The entire staff was friendly from start to finish and they truly cared about you as a person and it wasn’t simply about the business.

Latoya C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria V  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeff C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juanita A  |  Overall Experience 
Rating:
1.0

It was great at first with being a great choice with a great rate then came the constant rate hikes. Over my time there I seen the rate go up $40 a month which is absolutely insane. When we got to pay more for a storage unit then we do for our cars and insurance then we need to re-evaluate if that unit is needed. We got to do better. If the rates go up then building up keep needs to be better. Just go and look at the flooring at the climate controlled area. It’s absolutely abismal. It’s like you are going acrosss the Rocky Mountains. Instead of mangers getting raises they need to be working on those floors. Obviously we are paying those managers and building manger to much. Do better U-Haul. Repair your building.

Chris G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NIKOLAS S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorretta O  |  Overall Experience 
Rating:
5.0

Great place to store your property, it is very clean and well maintained. I really enjoyed the security measures this installation had.

Carlos S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey K  |  Online Move In 
Rating:
5.0

Staff was professional, courteous and helpful.

RENA L  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Tylor C  |  Overall Experience 
Rating:
5.0

Great Storage,Safe to and secure.

Elizabeth T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YACXRIS L  |  Overall Experience 
Rating:
4.0

Everything went well and the staff is great. Unfortunately, I was not told the that round locks were mandatory. I was told that they highly recommend them. One time I needed to get something from my storage and the front office had put a lock without telling me and the office was already closed. Unfortunately I have to spend extra money due to this situation. I was ok with the facile taking action on adding the lock, but a call, txt, or email would have been better than nothing. Other than that I am fine with the service provided.

ALEX R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AVIS C  |  First Impressions 
Rating:
3.0

I would recommend short term. I would have given a higher rating if the rental rates were not continuously increasing.

Patricia W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendrik N  |  First Impressions 
Rating:
5.0

Gracias por todo bendiciones siempre

Lyliana R  |  Overall Experience 
Rating:
5.0

I had the unit for a little over 2 years. I never had an issue w entry, cleanliness, etc. The day before we were going to be finished moving out I lost my keys to the unit in the parking lot. The man who answered the phone at first did not have them but he went the extra mile to go look for them and found them! I was so thankful. Definitely will use them again if needed.

AMY G  |  Overall Experience 
Rating:
5.0

It was very clean and the staff was very nice .

Michelle K  |  First Impressions 
Rating:
5.0

Great!

AMBER D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ray H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devan M  |  Overall Experience 
Rating:
5.0

This uhaul location has one of the cleanest facilities I’ve seen! The manager and workers are always so helpful and are the nicest people! Great work and I would most def praise this company and location to my other mil friends!!

Juanita A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael G  |  First Impressions 
Rating:
5.0

The Radcliff UHAUL facility is one of cleanest and safest locations I have been to. The staff were always helpful and ensured my needs were taken care of.

Ophelia-Heloise T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID H  |  First Impressions 
Rating:
5.0

Very FRIENDLY

Jerry C  |  Overall Experience 
Rating:
5.0

The staff was a huge help and very friendly!

Lauren M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara M  |  Overall Experience 
Rating:
5.0

This is my second time using this facility and the truck and I am well pleased. Very convenient and just an overall experience.

Marie P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S  |  Overall Experience 
Rating:
5.0

Always equip ,ready and convenient. Very Helpful people.

Elizabeth T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMY B  |  Overall Experience 
Rating:
5.0

Very well please with the service, thank You

Michael R  |  Overall Experience 
Rating:
5.0

This is one of the cleanest locations I have ever seen. Very organized and efficient.

Michael G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam G  |  Overall Experience 
Rating:
5.0

I wish i had 10 stars to rate Mr. Mike and his staff. Even then 10 stars would NOT BE enough!!! We just completed a FULL Military DITY Move and I was in & out of there facility SO MUCH that it felt like my 2nd home. Each time NO MATTER what question i had, EACH staff member was courteous, professional and very thorough! The facility was ALWAYS clean and well stocked with ALL our needs. Highly recommend Mr. Mike and his staff

DANSON M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mayra R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S  |  Overall Experience 
Rating:
5.0

Owner and staff both extremely pleasant to work with. Will always rent from them as needed.

Debbie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G  |  First Impressions 
Rating:
5.0

The process was well explained and very smooth! The facility is very safe and clean. I

Rebecca P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lovola E  |  First Impressions 
Rating:
5.0

Great place, good prices, you get the first month free and there are numerous types of storage sizes to fit you needs I would recommend this place to anyone..

Patrick M  |  Overall Experience 
Rating:
5.0

The units out front towards the road a couple times people from the sidewalk walked up on me and one time it looked like someone tried to get in to the unit

tony s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy M  |  Overall Experience 
Rating:
5.0

Mike Phillips has been great throughout this process.

Michael S  |  Overall Experience 
Rating:
5.0

Great staff. Always helpful.

Felix L  |  Overall Experience 
Rating:
1.0

Your people think they got the right to yell at everybody I don't like that if I didn't need you I wouldn't have used you that's what I feel like

Vincent B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mayra R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

colin h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron V  |  Overall Experience 
Rating:
5.0

We were so very pleased with how well our storage items were kept safe, secure, and clean. There was no evidence of rodent or spiders in our climate controlled units! Highly recommend this business to future customers!

Joseph B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Franklin B  |  First Impressions 
Rating:
5.0

I found this place to be well maintained. The people working there were friendly and helpful. The place was nice and clean. I had a great experience there and would highly recommend it to anyone looking for a place for storage.

Anna S  |  Overall Experience 
Rating:
5.0

Meaghan was awesome!!!!

Richard D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S  |  Overall Experience 
Rating:
5.0

This was a good experience

Shawn S  |  First Impressions 
Rating:
3.0

Customer service representative came across as bothered and irritated as if I was inconveniencing her.

Andre R  |  Overall Experience 
Rating:
5.0

I will certainly recommend services at the Radcliff location

Phyllis S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felix L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexis M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shania B  |  First Impressions 
Rating:
5.0

Always had wonderful customer service at the Radcliff location. Great communication. Clean facility. Would recommend to anyone needing storage in the area.

Naomi I  |  Overall Experience 
Rating:
5.0

The customer service is impeccable. It makes movin days much more easier.

Teresa W  |  Online Move In 
Rating:
5.0

The lady at the front desk was nothing short of amazing, friendly, kind, and a blessing. Her personality was very welcoming and I would go back anytime.

Latoya C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tommy D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron V  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Victoria S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darren J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Holly M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Justin S  |  Overall Experience 
Rating:
5.0

Fast service and easy instructions.

Jason S  |  First Impressions 
Rating:
5.0

Fabulous customer service.. I would recommend them for all your storage needs.. Thank you.. Have a good and blessed day..

Wanda G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tommy D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

linda l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakysha J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES M  |  First Impressions 
Rating:
5.0

I had one of the best experience with the Radcliff Uhaul staff and location. Mike, the manager, Michelle, Jeremy and James were very professional, respectful and had the best customer service any customer could ask for. The location was very clean and they were very helpful with all my needs throughout my time with this location. I would recommend anyone to come and use this location for all the services they offer. Excellent staff. I could not ask for better service ever.

Catherine B  |  Overall Experience 
Rating:
5.0

Their really great staff and are willing to help those in need

Ariel M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tomekia M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmie K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie H  |  First Impressions 
Rating:
5.0

Mike the Manager is Awesome 😁👍

Melanie H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA H  |  Overall Experience 
Rating:
5.0

The staff always professional and friendly. This facility would be my first choice, if I needed to store my property in the future.

Tina H  |  Overall Experience 
Rating:
4.0

Floors need to be leveled down. Make it ether concrete or laminate. As of now it is kinda bumpy ride shakes loads that can slide and fall.

Sergey G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dion R  |  Overall Experience 
Rating:
5.0

Can't say enough amazing things about the place the works went beyond there job to help and everyone that walk thru the door .I love this place the workers the kindness that was shown to me I'll never forget your worker .I was treated like I was family. To all army 💜 families this is the places to come in Radcliff next to police station thank you'll again for treating me with ki dress and ❤️ 😍 💖 ❣️ 💕 💘

Tamarah A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya C  |  Overall Experience 
Rating:
5.0

James was the best person I’ve ever seen in customer I really think that he would do a lot for the company

Kevon Y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leandra E  |  Overall Experience 
Rating:
5.0

Very nice facility and staff.

Steven T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mayra R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COREY T  |  Overall Experience 
Rating:
5.0

Manager, Mike Philips and staff employee Jeremy Porter customer service, support and assistance was exemplary, outstanding and above PAR!

DR B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason B  |  First Impressions 
Rating:
5.0

This was a hard move and I don't what I would have done without the kindness and understanding of both uhaul truck and uhaul storage place from my heart I thank you all of you'll

Tamarah A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anton P  |  First Impressions 
Rating:
5.0

Staff are knowledgeable and the facility is clean and well kept.

KRISTINE S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tera W  |  Overall Experience 
Rating:
1.0

Where I come from, the customer is always right, at that facility the customer is ALWAYS WRONG, I will NEVER be back

Jason L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy T  |  Overall Experience 
Rating:
5.0

As usual, the Radcliff u-haul experience was fantastic! I walked in a few minutes after they closed to see if they would help me still because I lost track of time while moving from one unit to another. Mike didn’t hesitate for a second to close out one the old unit and help me out.

Bryan S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lincoln C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jude K  |  Overall Experience 
Rating:
5.0

The staff & the manager Mike have always been very gracious and accommodating. I could not ask for a better storage unit to have my household things due my change of my lifestyle in getting a divorce. The best Uhaul and staff ever.

Catherine B  |  First Impressions 
Rating:
1.0

Checked out 21 days earlier and ask if I would be prorated and was told no. I then said I will put my lock back on unit and was told I couldn’t and I would have to do another contract. Situation came up that I didn’t need storage, because we were staying in our home for now. I lost out of 21 days that I paid for and you’re making money on my mis fortune.

Victor O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julie K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zalette W  |  Overall Experience 
Rating:
5.0

This storage facility was well maintained and incredibly clean. The staff was always helpful, no issues over 3 years.

Domeca N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NELSON S  |  Overall Experience 
Rating:
3.0

I loved the lady who helped me check out but they just seemed really short staffed. While nice and very friendly, the two staff members there definitely seemed overwhelmed. Overall they probably need some more employees to be scheduled

Zabriya G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaleshia W  |  Online Move In 
Rating:
5.0

So nice to have a climate controlled facility. The workers were all fantastic and the lady that cleans the interior of the facility does a great job!

Byron B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarran g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor S  |  Overall Experience 
Rating:
5.0

I will diffantly use this storage place again. The best place I have ever stored my belongings at. I felt that my stuff was secure and safe.

SHERRIE B  |  Overall Experience 
Rating:
4.0

For the outside storage units they should be accessible 24/7.

Angelea U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda D  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dakota M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chester P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakeshia W  |  Overall Experience 
Rating:
5.0

Everyone was awesome

SHERRIE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy M  |  First Impressions 
Rating:
5.0

Jeremy was very cordial and quick with service

larry h  |  First Impressions 
Rating:
5.0

Thank you for everything you all do!!!

Penny D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarissa S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dewayne h  |  Overall Experience 
Rating:
2.0

The unit I had had an access point to the roof right above my unit. Paint chips from that area fell into my unit. At some point during my 2 yr rental it leaked water. I was unaware bc the light isn't that great in that area and didn't noticed until I moved out the unit. Everything else about the place was great.

Kaleisha D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Issac C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn Y  |  First Impressions 
Rating:
5.0

It takes no time limit to pull funds out of your account to pay for services, yet takes FOREVER to return the funds back into an ex-customers account. Now why it that?

Greg R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony C  |  First Impressions 
Rating:
5.0

Customer service is always amazing

Aumbrea S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy W  |  Overall Experience 
Rating:
5.0

Staff is very nice and helpful. Highly recommend.

RITA H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawna L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ericka M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles a  |  First Impressions 
Rating:
5.0

I love y'all and i will use y'all storage again in the future thkz!!!

Efrem R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KYLE D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim S  |  Online Move In 
Rating:
5.0

They are the greatest. Everyone at U-Haulbis so patient and will work with you as long as you keep them up to date.

Stephanie W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C  |  Overall Experience 
Rating:
4.0

Thank you for your service

Stephanie C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daphne B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonja K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole I  |  First Impressions 
Rating:
5.0

Excellent customer service staff was pleasant anytime I needed assistance.

Porsche G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

freddy w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana A  |  Overall Experience 
Rating:
5.0

James was extremely helpful. Great customer service.

Daphne B  |  First Impressions 
Rating:
5.0

Well maintained facilities & friendly staff, would recommend and use again

Ashley W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond D  |  First Impressions 
Rating:
5.0

The staff is great!

Helen N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley G  |  Overall Experience 
Rating:
5.0

I still have to get my card to work and code to work

Dominck R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebeccah H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shyla S  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful they also informed me that I left an item in the truck. They had items ready for pickup thanks U-Haul storage and Radcliff Kentucky

Sherry M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valricka F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David J  |  Online Move In 
Rating:
5.0

Convenient and clean

Geslia O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavita W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Xander H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FREDERICK M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cierra T  |  Overall Experience 
Rating:
5.0

The gentlemen at the counter were superb. They helped me upgrade my unit and gave me good information about the facility and services. top notch crew!

KYLE D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomekia M  |  First Impressions 
Rating:
5.0

Great staff especially James @ Radcliff Lincoln Trail site very helpful

Gloria W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANNE W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hulanda P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willard L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demetrius J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James E  |  First Impressions 
Rating:
5.0

Sandra made this quick and easy! Thank you sooooo much!!!

Charlotte K  |  First Impressions 
Rating:
5.0

Moving with Uhaul was amazing this trip. Also used a store unit that was available and clean. Easy access and friendly service from the staff! Highly recommended.

Nate W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geno M  |  Overall Experience 
Rating:
5.0

Super place! Staff was wonderful and helpful. Facility was very clean and I felt very comfortable being there. Definitely recommend this place for storage needs 🙂

Nancy G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN F  |  Overall Experience 
Rating:
5.0

I'm afraid I didn't get their names but the man and woman you have working in the front office are beyond helpful and friendly. It was a true pleasure to deal with them and I have to say that it was, by far, the best experience I've ever had at U-Haul. The gentleman checking in my truck was also very friendly and helpful, as was the woman custodian. We rented an inside unit and everything was amazingly clean from the bay to the hallways to the unit itself. Everyone made sure they were available and all questions were quickly answered. You have a great team and should do everything you can to keep them around.

Barbra J  |  First Impressions 
Rating:
5.0

Don't change.

Annette C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rose A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Majd A  |  Overall Experience 
Rating:
5.0

Great service.

Deborah G  |  First Impressions 
Rating:
5.0

I always enjoy my experience at that uhaul facility

Mike S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

megan k  |  Overall Experience 
Rating:
5.0

Staff is always friendly and very friendly

Kelly B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bhavesh P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REMECO G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie A  |  First Impressions 
Rating:
3.0

Units are very pricey

Kortney T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa B  |  First Impressions 
Rating:
5.0

Excellent service

edward c  |  First Impressions 
Rating:
5.0

Great experience! Will use them again!

DENISE B  |  Overall Experience 
Rating:
5.0

The manager Mike Phillips was extraordinary! He was very friendly as well as extremely personable, also easily understood & took into consideration my situational needs! Just amazing I do believe this is the first I've ever received this level of quality care committed service from any establishment! With that being said, Mr.Mike Phillips know that you have locked in my business to the UHaul brand for many decades to come & I pray God continues to bless you.

Michael M  |  First Impressions 
Rating:
5.0

Exceptional service!

Margaret B  |  First Impressions 
Rating:
5.0

I was very impressed by the Uhaul staff at the Radcliff, KY location. They were very pleasant, knowledgeable, friendly, and helpful. Uhaul made this move a lot easier. Thank you all very much.

Margaret B  |  Online Move In 
Rating:
5.0

Renting and checking in online

Denrick M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Brian J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

javon W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seyanna A  |  First Impressions 
Rating:
4.0

Me encantó el lugar muy limpio

Lyliana R  |  First Impressions 
Rating:
5.0

This facility and the staff exceeded my expectations

Adam R  |  Overall Experience 
Rating:
5.0

Staff was always polite and friendly and accommodating to everyone! Thanks for your great customer service attitudes!

Alison M  |  Overall Experience 
Rating:
5.0

The employee was very helpful and friendly. He took his time to explain everything to us. He even showed us what the unit we were renting looked like to make sure it was what we wanted. All around very good experience.

Anna S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tim G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorene S  |  First Impressions 
Rating:
5.0

Staff is great, always friendly and helpful. Management is wonderful.

Brandy M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelly K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cary G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

betty j  |  Overall Experience 
Rating:
5.0

wish the access to the storage would have a longer entry/exit timer....makes it alittle difficult to store things running to the door from the truck

Sheletta G  |  First Impressions 
Rating:
5.0

Mike is a great guy!

Curtis W  |  First Impressions 
Rating:
5.0

Easy peasy in and out with great staff and wonderfully accommodating of our needs 🙏😃

Alison M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis N  |  Overall Experience 
Rating:
5.0

Very professional staff and the facilities are well maintained every time I visit

Michael T  |  First Impressions 
Rating:
5.0

The staff is super friendly and extremely helpful.

PAUL H  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

william j  |  Overall Experience 
Rating:
5.0

I was confused about how to enter and drove around facility. Staff was helpful and recognized my confusion and assisted. Great place.

Lakeshia W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Samantha P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christina T  |  Overall Experience 
Rating:
5.0

Staff very helpful and friendly units very secure prices could be alittle lower

John L  |  Overall Experience 
Rating:
5.0

Great place!

Karen R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

theresa m  |  Overall Experience 
Rating:
5.0

Thank you !

Jason R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KALVIN J  |  First Impressions 
Rating:
3.0

My things had been sprayed with a brown liquid and if I did not have most of my things covered in plastic, I would have damages.

angelia n  |  Overall Experience 
Rating:
5.0

I would strongly recommend this U-Haul location with a two thumbs up. Clean, safe, secured and friendly crew.

Julius K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn D  |  First Impressions 
Rating:
5.0

U-Haul is the only moving truck rental and storage facility that I will do business with. I have never had a problem. The operation is seamless and the staff in various states where I've done business were extremely nice and helpful.

Patricia H  |  First Impressions 
Rating:
5.0

Awesome staff they helped me me out I would highly recommend to others.

Darrell G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tabitha H  |  Overall Experience 
Rating:
1.0

The guy in the front office is very rude. They said he’s ex-military but that’s not a reason for him to be as mean as he ( The guy that did all the check ends on Saturday )is. All of the other employees has always been helpful with everything

CRYSTAL D  |  Overall Experience 
Rating:
5.0

I had no problems driving 3000 miles and The service was great i’ve always had good service with U-Haul

betty j  |  First Impressions 
Rating:
5.0

Mike the manager is doing a great job!!!!

Carlos H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christie H  |  Overall Experience 
Rating:
5.0

It was the best storage experience I have ever had. I will not ever store with anyone but U-Haul ever again. 👌❤️👍

Christina D  |  Overall Experience 
Rating:
5.0

The manager and his team were phenomenal.

ALAN K  |  Overall Experience 
Rating:
5.0

The best facility like this that I have ever seen. Very helpful staff.

Mark B  |  Overall Experience 
Rating:
1.0

When I went to move out of my storage, I found roaches climbing on my stuff.

ANGELA D  |  Overall Experience 
Rating:
5.0

It should be 24 hrs access

CRYSTAL D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEMITRIOUS A  |  First Impressions 
Rating:
5.0

Great location with very easy access to the storage area.

David S  |  Online Move In 
Rating:
5.0

100% Above and beyond the call of duty. Keep up the good work Mike. Thank you so very much

Alexandre C  |  Overall Experience 
Rating:
5.0

Mike has always been helpful and quick to find solutions for anything that comes up. Thank you for getting me into a unit quickly and efficiently.

Michael B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre R  |  First Impressions 
Rating:
5.0

Very well represented

Michael T  |  First Impressions 
Rating:
5.0

Awesome staff very attentive!

NIKKI K  |  First Impressions 
Rating:
1.0

I fell & hurt my knees & elbows, water puddles everywhere, not one Employee cared or reached out afterwards, Manager was very Rude to me, I Rented a truck & Storage & had future Reservations, but I cancelled!!

Melanie H  |  Online Move In 
Rating:
5.0

Mike is what the meaning of what good customer service is!

Michelle B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn M  |  Overall Experience 
Rating:
5.0

I am so excited for many reasons. My car has been packed with m ty belongings for almost 3 months. I needed a place that was cost effective and close to my home to place these things. I went in, didn't have to pay up front, got the first month FREE, got to pull into a temperature controlled bay and utilize a dollie and easily load my stuff from car to a temperature controlled storage unit. Easy, breezy, beautiful! The staff member made the whole experience just as smooth as the process of emptying my vehicle! I could not asked for anything more! THANK YOU UHAUL!

Christina D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rollie P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keon W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAVORON T  |  Overall Experience 
Rating:
5.0

Great place to store your items. It’s a huge building with lots of room and outside storage has enough room for large trucks to move in and out. Great place and friendly service.

DAVID R  |  Overall Experience 
Rating:
5.0

They was very good. And friendly.

DOROTHY N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maurice H  |  First Impressions 
Rating:
5.0

I was going through a hard time my wife had passed and my mortgage was being or had been forclosed. So u haul was a blessing at this time in my life .Of course they in the business to make money but the manager at Radcliff u haul an storage kept me up to date on my storage unit's he listen to what I would say an showed a good heart when things were going south .So thank you Mike u haul could use more people like you You care and not finding that in many people any more.

James W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeff p  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janice G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seyanna A  |  Online Move In 
Rating:
4.0

Needs places to put trash and maybe a recycle box drop off

Christopher R  |  Overall Experience 
Rating:
5.0

Service personnel very knowledgeable and courteous. Very helpful.

Wilfredo T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Victoria R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Damon B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawerence C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshalynn F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramey M  |  Overall Experience 
Rating:
5.0

Very professional and helpful using the Alarm system. I will recommend all Friends and family to uses U- Haul Storage units.

william j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dion R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Royal G  |  Overall Experience 
Rating:
5.0

It was very Convenient for me. Safe and Secure, I would recommend UHAUL Storage to my friends and families.

ELIZABETH T  |  Overall Experience 
Rating:
5.0

The staff member that took care of me at the facility was very nice and friendly. She was all the way around the best person there. Thank you so much for being in our town

Glen H  |  First Impressions 
Rating:
5.0

I had a great experience with this store. All of the staff members are helpful and friendly. I have no reason not to give a five star for their hospitality. As a veteran, I truly appreciate their offer for all military service members. I will definitely choose U-haul again.

xin g  |  Overall Experience 
Rating:
5.0

I appreciate the texts and phone calls.

JOSHUA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elvia H  |  Overall Experience 
Rating:
5.0

Very Clean friendly service has restrooms in facility they were very clean very secure facility each unit has its own security alarm 100% pleased and would recommend it to anyone

WILLIAM G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshalynn F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEI'UNDRA B  |  First Impressions 
Rating:
5.0

The Radcliff, KY facility is amazing.

Amanda K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Est o  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARION B  |  Overall Experience 
Rating:
3.0

Very expensive. $70 per month for a 5x5 space is a bit ridiculous. We were pcs-ing with the military and had to have somewhere quick or we never would have paid that amount. Had set up autopay with the clerk, but apparently it wasn’t done correctly and I was charged a late fee multiple times. I had to go up there twice to finally have it done properly. The lady that called was not very pleasant. Some employees were very friendly some were not. The facility was clean and well maintained. I would not rent here again overall.

Oney C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H  |  First Impressions 
Rating:
5.0

Every one was nice and helpful

MICHAEL S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara P  |  Overall Experience 
Rating:
5.0

I know in this fast-paced world Zach doing business over the telephone is almost obsolete. However several times it was impossible to make a payment over the phone because they didn't answer. And I forget the lady who was rude to me when Mike was on vacation but she didn't answer the phone that whole week. Still an excellent experience. I would still refer anyone. I would definitely use you guys again if needed. Mike and his staff are good people.

Julie A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kristine S  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Timothy R  |  First Impressions 
Rating:
5.0

Very helpful

Kaleisha D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashana B  |  Overall Experience 
Rating:
4.0

Would like to have completed my auto-pay option but it was too busy with a line of people waiting so they told me to come back

Linda D  |  First Impressions 
Rating:
4.0

Security needs to be more restricted. Front door was opened, a cone was keeping it opened.

Hector S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gladys B  |  First Impressions 
Rating:
5.0

Super friendly and helpful.

Isabell S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joshua E  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joshua E  |  Online Move In 
Rating:
5.0

First month free - no catch.

Daniel P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy L  |  First Impressions 
Rating:
5.0

Mike was an amazing help. He went above and beyond to help us out after a long 12 hour drive!

ALEXIS H  |  First Impressions 
Rating:
5.0

This is the NICEST U-Haul facility I have ever seen. Super easy process and friendly atmosphere.

Brianne R  |  First Impressions 
Rating:
5.0

All is well

Jacob A  |  First Impressions 
Rating:
4.0

The location and units were excellent, no storage or security issues at all. The only issue I encountered was the online account/checkout procedure. I moved out before the end of the month but was charged an additional month. My online U-haul account did not have the storage units in the “my account” page so I assumed I was good to go. Then on the 3rd of the month I was charged for both units and a late fee. Currently U-haul is working on fixing the issue and it looks like I will be refunded the over charge. Overall the Radcliff, KY U-haul provides great storage and security.

Alexander R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASMINE T  |  First Impressions 
Rating:
5.0

Staff were very helpful. They were patient and provided clear explanations and directions on using the facility. Facility is clean and secure.

Amy W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

josh b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John B  |  First Impressions 
Rating:
5.0

Great staff always. Easy to get to in a secure

george m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gordon M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ARCHIE H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

megan k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

josh b  |  First Impressions 
Rating:
5.0

Mike, the store manager was very friendly and helpful and went out of his way to assist with checking in my U-Haul truck and trailer. He also let me stay past closing time to unload my trailer when the facility was being renovated.

David E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephanie M  |  First Impressions 
Rating:
4.0

Was a disadvantage with access hours and their closed dates, however, I understood that they were still establishing processes and security to get 24 hr access.

LATINA B  |  Overall Experience 
Rating:
5.0

Wish hours were longer for access. If you work during the day you're very limited since can't go in after 6 and on Sunday I couldn't go in after 3

Dawn S  |  First Impressions 
Rating:
5.0

Very friendly and professional; especially helpful when I had to make a change to original contract

Karen R  |  First Impressions 
No reviews have been submitted for this location.
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