Customer Reviews for U-Haul Moving & Storage of Rapid City

Rating:

5.0

The employees were extremely helpful and they truly care about the customer. Rockstar team!

Rating:

5.0

No suggestions. I was completely satisfied. Everything was organized, the owner was very courteous and helpful, the truck was clean and ran well, and the whole process was easy-peasy.

Rating:

4.0

They were very busy, it was a short drop-off, so that part went well. While I have no beef with either of these locations, I would never recommend U-HAUL to anyone as they don't give you what you reserve.

Rating:

5.0

Perfect service!!

Rating:

5.0

The ladies I worked with were friendly and prompt.

Rating:

5.0

Clean, servicable trailer and friendly customer service. This location really took care of me and I'll be going back whenever I need to rent a trailer or truck. An absolute pleasure to work with!

Rating:

5.0

Nice and friendly staff!

Rating:

5.0

Able to move large heavy tool box that the mover said couldn’t be moved with the trailer we rented

Rating:

5.0

This is an outstanding UHaul location. The staff was friendly and suggested ways to make our storage/transportation needs work smoothly. I never thought I'd say this, but I actually enjoyed "moving day!"

Rating:

5.0

Trailer worked just great. Always use this dealer for renting trailers.

Rating:

5.0

Employee who helped me the day I picked it up was amazing! Super helpful!

Rating:

5.0

Our agent was exceptional! Efficient, hard working, humorous, got us in & out rapidly. Just easy going & easy process!

Rating:

4.0

Much better experience at drop off. Very friendly and efficient. Thank you

Rating:

5.0

Friendly and helpful staff

Rating:

4.0

Nothing that I can think of. It was pretty straight forward and the guy that helped us was fast and knowledgeable. Also very accommodating!

Rating:

5.0

I find the UHaul website a bit cumbersome and advance checking has been of no value for years.

Rating:

5.0

This U-Haul store is the BEST! Super easy to work with, great facility, and excellent inventory all the time that is always clean and ready to go.

Rating:

5.0

Nothing

Rating:

5.0

Very friendly and helpful!!

Rating:

5.0

Thank You.

Rating:

4.0

I reserved the trailer at one location and it was moved to another location further away and the opposite direction I was going. It added an hour to my day going back and forth. When a reservation is made at a location it should be kept at that location

Rating:

5.0

I honestly have no suggestions for improvement! The staff couldn’t have been more helpful or knowledgeable, and the pick up and return processes were flawless! To make things even better, the price was so very reasonable, I couldn’t have asked for more! Thank you, Rapid City Deadwood Ave. U-Haul! Michael Weber

Rating:

5.0

Give a refund if the equipment is returned earlier than contract states because equipment can be rented ti a new customer

Rating:

5.0

Always great service!

Rating:

5.0

Ramp too steep

Rating:

5.0

Staff was great.

Rating:

3.0

The price came out to be higher than advertised

Rating:

5.0

Nothing comes to mind.

Rating:

4.0

I have nothing to compare to and no complaints. All around wonderful really.

Rating:

5.0

I am disappointed that they would not not return my money paid on march 20th or most of it. The gentleman said they do not pro rate which I feel is unfair.

Rating:

2.0

Paid for 24hr accessibility. Drove all the way there and couldn’t get it. 10/10 what the heck.

Rating:

5.0

Tammy did a great job making sure we had a truck and trailer reserved for our move. Thanks again Tammy - we appreciate your efforts.

Rating:

5.0

N/A

Rating:

5.0

It was a pleasant experience. People very friendly an helpful. Truck was in good shape an maintained well. Would definitely recommend!!

Rating:

5.0

I smelled a burning like smell while driving. There to much play not enough rpms when it shifts. Check the transmission. Put in 8 gallons only drove 20-25 miles.

Rating:

5.0

Efficient, friendly service. I've rented a number of trucks to haul building supplies and will continue to do so.

Rating:

5.0

Every went very well

Rating:

5.0

I really enjoyed the customer interaction I had with the employee, he was very courteous and helped make the rental that much more confident. Thank you so much!

Rating:

5.0

Helpful employees and efficient procedure

Rating:

5.0

Very helpful and very accommodating. Thank you very much.

Rating:

3.0

The online ordering process was easy and streamlined. The location is on a very busy intersection that is somewhat difficult to enter and exit. We booked the truck for a move, and used the online order service in advance to ensure we had a truck on moving day. As it does, the weather changed dramatically the day we reserved the truck. Heavy wet snow was expected in the afternoon that we had the truck rented. It was good weather when we picked up the truck. We were able to load it and move to our next location before the snow began. The weather began to deteriorate, and the roads became dangerous. We could see that the weather was not supposed to continue into the next day, so we called Uhaul and asked if there was any grace for returning the truck the next day, especially because local authorities had no travel advised. The response from the local uhaul was "you knew it was going to snow, didn't you?" No, in fact, we did not when we reserved the truck. The woman we spoke to seemed very frustrated and angry. Clearly, a weather event wasn't the fault of uhaul, or us, and we were not trying to be difficult. However, some grace would have been appreciated given the weather was also outside of our control. The woman's attitude was very off putting, so much so that we didn't feel comfortable speaking with her, and ended up just extending our reservation online for an additional day. Moving is already difficult, and we didn't want any more stress. Not everyone is intended for customer service work, and perhaps the woman we dealt with isn't the best suited for customer service. We were pleased with the truck, and it served our needs perfectly. But the customer service could use some help.

Rating:

5.0

I was trying to use the app and ran into a problem and ended up having to speak with one of the workers inside. They were super nice and very helpful. They got me situated and helped me find the vehicle as well walk me through the app. The customer service was very much above and beyond and I would definitely recommend this location for anyone moving around in town as well as through looking to move around in general.

Rating:

5.0

Bob was great! He got me on my way quickly.

Rating:

5.0

Could"nt have gone better

Rating:

3.0

First off the person who checked in the vehicle before we picked it up should be fired, the truck was dirty, the steering wheel was not aligned and showed an “advancetrac” error show up on the dashboard, we had a tow dolly as we were towing a vehichle and the straps were very old, one of the straps was so threaded that they replaced the entire strap, also they needed to fix one of the brake lights cause it wasn’t working, Paul from there was very nice and understanding of our frustration and helped us greatly

Rating:

5.0

Nothing. Service is quick and friendly. Equipment is plentiful and well maintained.

Rating:

5.0

Customer service was amazing.

Rating:

5.0

fast, easy service-everything we needed to keep us moving😊

Rating:

5.0

I was very happy with the ladies at the rapid city u haul. They were both friendly and helpful. I appreciate the free month of storage that came with my truck rental as well

Rating:

5.0

The only thing is I waited forever to be helped when I got there

Rating:

5.0

The staff were very helpful with my move in and truck return, they went above and beyond. Michelle was very nice and made me feel very welcome.

Rating:

5.0

Love the carts, very helpful

Rating:

5.0

Uhaul storage was amazing ! Easy to load and unload. Nice clean smooth floors. Free sturdy carts to use. I liked the ease of front door access. Secure after hours. I just love Uhaul ! Friendly staff too !

Rating:

4.0

Thank you

Rating:

4.0

Wish I could have gotten 1/2-months rent back (I moved out on the 16th) but I guess policy is policy.

Rating:

5.0

Staff at this facility was super friendly and super helpful!

Rating:

4.0

Frequent rent increases is my only but significant criticism

Rating:

5.0

Very helpful!

Rating:

4.0

The staff was friendly apart from the middle aged man who helped me obtain my storage unit back in May.

Rating:

5.0

Excellent

Rating:

5.0

Very Very Helpful Staff and Management

Rating:

5.0

I had a unit there for one year. The staff has always been extremely helpful. Clean and safe facilities.

Rating:

5.0

Both the ladies that were working at the time of my storage check in and trailer turn in were AMAZING!!!

Rating:

5.0

Heard working people

Rating:

3.0

I regret that no accommodation would be made by U-Haul to change my payment date by just a few days, as if it were done, I could have made on time payments every month instead of being late every month. I get paid on the same days every month and there were reasons I could not get ahead and pay the next month early to avoid these late fees. As a result I ended up paying 90 dollars or so extra total during my rental here. That 15 dollars every month could have been better spent on a lot of other things. Other than that, everything was great. But you should endeavor to be a bit more flexible with a customer when all they want is a minor adjustment to the payment schedule and I don't see any reason why you wouldn't.,

Rating:

5.0

If there’s a better Uhaul facility in the USA, I’d be surprised! The entire process was absolutely trouble free and exceeded my expectations. I’m 62 yrs old and pleased to say that the customer service we experienced from Manager Bob McCauley and staff was extraordinary and exemplary! Thank you Bob, it was truly refreshing and I highly recommend this facility!

Rating:

5.0

Paul and the staff were professional, attentive and courtesy during the move process. Great customer service is huge in my book. The storage location is in a safe and easily accessible area in Rapid City. The storage unit is climate controlled and convenient to access. I'm very impressed with the security measures at this location. That only is worth the rental price. But you will be surprised how inexpensive the prices here are compared to other storage locations in and around the area.

Rating:

5.0

Excellent staff and location. Specifically, Bob, Paul, and Tammy.

Rating:

5.0

Prompt, courteous service.

Rating:

3.0

I moved my belongings out a week after I had made my monthly payment. I had asked if it would be possible to prorate my payment since it was only a week. The gentleman who helped me was very rude about it. A little help with customer service skills goes a long ways.

Rating:

5.0

Excellent people to work with!

Rating:

5.0

The staff at this location is absolutely friendly, helpful, and welcoming. It was such a pleasure doing business at this location.

Rating:

4.0

Overall it has been between average and above average... But whenever I have dealt with the Deadwood Ave site it has been fantastic. (Have had a variety of challenges over the last two years with different sites, scheduling etc. But it ultimately has been worked out. Just very stressful during what is already a stressful process.)

Rating:

4.0

All was good, except there was a metal beam that was difficult to get around to move some items into the unit

Rating:

5.0

After a cross country 26' truck and car trailer move BUT not being assigned a garage at our new location Uhaul storage was our option. After being assigned a garage moving out of storage was in increments until the final larger items. There was payment to December 4, 2023 with move out/empty on November 21. Sadly policy is no refund of unused paid for days!

Rating:

4.0

After 7 years it was nice to open up my unit and it was very clean. Not insects or issues at all. Thanks.

Rating:

5.0

Staff very nice and explanations well done

Rating:

5.0

UHAUL IS AWESOME!

Rating:

5.0

The gentleman who checked me, Damian, from Georgia, if I remember, was very helpful, answered my questions on insurance and I ended up purchasing a lock, as my personal lock was ill shaped for the job.. I mentioned how the Attic and other local places were not open on Saturdays and their availability was limited as well for getting into and out of on my own time. I also met Beau, from St. Francisville, (I used to live in Louisiana as well) outside the storage area. We talked and shook hands, very friendly and helpful. Shared stories of the advantages of living in Rapid, compared to the South. I felt welcome and accepted as I needed a place to store my belongings as I was moving into an apartment the upcoming week. I had ZERO problems, difficulties or concerns each and every time I visited the site to move my belongings. Have used Uhaul numerous times, from renting trailers for statewide moves, to storage areas, even to only purchase packing boxes/tape. UHAUL has set worldwide standards for moving and storage, and I will ALWAYS pick them over any other local or national business.

Rating:

5.0

Everything was explained up front No hidden costs, and other storage facilities were appointment only for Saturday

Rating:

5.0

The lady behind the counter was sick and overheated and she was still very polite. She showed me my storage locker and was very helpful even after being verbally abused by another customer.

Rating:

5.0

Very satisfied

Rating:

5.0

Staff was very friendly especially when we realized we did not get the right size unit for what we were hauling they're very helpful of upgrading us and showing us where the new storage unit was at

Rating:

5.0

Great place great people

Rating:

4.0

I had problems with trying to do my move in from the app. When I arrived at the facility, staff was very helpful trying to get my process completed. I do wish I had known that everything had to be pushed up a ramp to get to my unit, But fortunately we had a younger person with us that assisted. But overall the staff was very very good.

Rating:

5.0

This the second time I've rented a storage unit from the Rapid City location. The staff is friendly and very helpful. Storage unit was clean and ready on time when I needed to move in.

Rating:

5.0

Great folks and facilities!

Rating:

5.0

I would recommend the U-haul of Rapid City to everyone. I had an issue and they went out of their way to help me with my issue. Thank you to all the great staff.

Rating:

5.0

Everything was to my liking and I would use U-Hal again Thank you for a great job

Rating:

4.0

The monthly fee kept going up every year, seemed unnecessary.

Rating:

5.0

Everything was good and I would used uhaul again for moving

Rating:

1.0

I had a storage unit at this location and everything was fine I actually moved out before my 30 days . Next thing you know they decided to charge my card $143 and to make it worst the very next morning I get an email from uhaul with a receipt stating that I didn't get charge nothing. I called and they kept transferring me to other people that couldn't help me and pretty much took my money for no reason. Don't rent from these people. I promise you'll regret it unless your ok with them over charging you. What a bad experience never again . You don't have to take my word for it and go and rent from these people and soon enough you'll be putting a horrible review just like me.

Rating:

5.0

Tammy was wonderful!!

Rating:

4.0

We had storage there for a long time. The rates kept going up and up. I felt like I was always getting rate increase mailings. Other than the increasing rates we were happy with U-Haul

Rating:

4.0

There was a mouse outside my unit however the rest is fine. It is too expensive: I pay that price for a unit four times the size across town.

Rating:

4.0

I wished there was a light in the unit itself. The ramp from the dock was somewhat difficult to move things due to the steep grade, especially going down. Sorta wished there was a service elevator for getting the biggest and bulkiest items like couches down from the second floor. Otherwise had a fantastic experience with this facility. I loved the free-to-use carts this facility offered, they made things a lot easier.

Rating:

5.0

Very thankful to the staff that made the whole process so easy!

Rating:

5.0

Great staff and very helpful even when the storage fell behind in payments

Rating:

5.0

I appreciate the cleanliness of the facility. The staff gets extra credit for helping a person with physical disability use an easy to access locker.

Rating:

5.0

Very helpful friendly staff!

Rating:

1.0

Had my payment set up for the 14th and i always got over charged I had the money in the bank and it is to expensive

Rating:

5.0

Employee that helped me was very friendly and helpful.

Rating:

5.0

Tamara and Ray at this location helped us so much with getting us accomplished with what we needed to do without added stress to our current life situation. I want to thank them so much. I have been using uhaul for many years. By far this has bewn the best staff and location we have ever been too. Thank you.

Rating:

5.0

The storage and access to my unit worked perfectly for my schedule. The employees were very approachable, personable and helpful whenever I had questions or needed assistance at the Rapid City facility. I have used Uhaul services for many many years and will continue to do so as the need presents itself. Thank you for keeping my property safe, clean and dry all the way from storing to transporting. I love your packing products. I have used your boxes, dish wraps and dividers, mattress and tv covers, tape with dispenser and heavy duty lock. All of these items were of great quality. The boxes are priced reasonably while the others add up quickly. I find these novelty items to be extremely beneficial and will continue to use them. I am very thankful for your business, locations and products. My job and life style requires me to need them on average every 2-3 years. I greatly appreciate you. Sincerely, Melissa Pierson

Rating:

5.0

I arrived on a unexpected situation the employees were very nice helpful and understanding. The entire staff that was on duty the day I went was the best. Thanks for having awesome employees

Rating:

3.0

I know your space is limited but the ramp to the 2nd floor is very hard to maneuver safely up or down. But it’s a nice, secure facility

Rating:

5.0

Very good experience, great team and very helpful.

Rating:

5.0

Very helpful staff, great experience for us.

Rating:

5.0

Very nice facility.

Rating:

5.0

I have used them a few times over the years for storage and rental trucks. I would HIGHLY recommend them.

Rating:

5.0

Thanks for getting us a unit when we needed it Staff was awsome

Rating:

5.0

Tamra is the best! Went over and above in customer service. I will definitely use this again and recommend it! I

Rating:

5.0

Very happy with my storage facility!!

Rating:

5.0

Your staff is fantastic!

Rating:

5.0

Everyone was fast, friendly and made the whole experience a pleasure!

Rating:

1.0

Spoke to Sean on phone about returning trailer, needed to get a storage unit to empty trailer first, he said he had 5x10 units only two left, I said I would take one. He said he had all the info he needed from the trailer reservation, asked if I wanted to use the same credit card, I said yes, he said I was all set. Came in the next day, they said they didn't have a storage unit reserved for me and didn't have any 5x10 units left. Had to get larger unit for twice as much money AND had to push heavy carts up steep ramp to 2nd floor.

Rating:

5.0

Far exceeded my highest expectations.

Rating:

5.0

Due to banking error, my payment was not made by the bank, resulting in unneeded stress. I went, with proof in hand, to plead my case. The late fee was removed, and my services continued. Evidently, I am not the only person with issues at WF. I thank Tammy for her patience. She’s a gem.

Rating:

5.0

I can't say enough about Uhaul in Boise, Idaho and Rapid City, South Dakota. I had an issue causing my one way move be delayed by several days in Boise. They locked up for me and I was able to go locate the truck and simply go about my trip. I was so worried but all was well and no extra fees. Thank you for making sure all was okay.

Rating:

5.0

The employee that helped me yesterday was very courteous and helpful. He did a good job.

Rating:

5.0

The Staff at this location we're so nice and helpful. Morgan, Tami and a few others gave top notch Customer Service. I highly recommend them and would give them 10 Stars if I could. Sincerely NS

Rating:

5.0

Good people good service Green Building nice place enough said

Rating:

5.0

Very helpful & friendly staff. Impressed with security measures. Facility is very clean & we'll maintained. Super convenient.

Rating:

5.0

The person who helped me switch from one unit to another was courteous, friendly and a pleasure to do business with

Rating:

5.0

Thank you so much for being open a day after Xmas and for Morgan Lewandowski making feel so reassured and comfortable with the move in.

Rating:

4.0

Some one couldve scooped the snow from loading dock was slippery and dangerous !!! Doors to get to ramp have no hold open feature Very difficult to move item in with doors not staying open I used bungee straps eventually Thank you

Rating:

4.0

We wouldn’t use any other! Thank you very much,your greatly appreciated !

Rating:

5.0

This U-Haul location went above and beyond my expectations! The staff couldn't be more helpful and friendly. Even though it was always super busy, I was greeted right away and had little to no wait time. Props to the Manager, I've never seen anyone handle irrational customers and crazy situations so well !!

Rating:

3.0

Expensive

Rating:

4.0

The unit was too small, so after leaving I decided against the 5x10 storage unit. Which also meant that I returned the trailer that I rented early too. Just less space than what I needed.

Rating:

5.0

Best customer service and help ever!

Rating:

4.0

Your phone number you have on the sign up page is wrong.

Rating:

5.0

These Guys are incredible!!! Super helpful.

Rating:

5.0

Great people working here. Very nice.

Rating:

5.0

Wish they were not loosing their outdoor storage

Rating:

4.0

I think your storage rates a rather high and I really couldn’t afford to keep my things there any longer

Rating:

5.0

I appreciate that the GM's number was posted for after hours issues.

Rating:

5.0

Morgan is one Amazing young women❤️❤️

Rating:

5.0

Kind, courteous and helpful staff!

Rating:

5.0

It is full of customers. Not any units left for new customers, although quite a large facility.

Rating:

5.0

Morgan was very helpful

Rating:

1.0

I was booking online and had a question on the RV storage size Large 13' x 33' x 99'. I wanted to know if this area was large enough for my 33 ft bumper pull travel trailer. I called the location and no one ever answered the phone at the location. I used the chat feature on U-haul and your rep had a difficult time getting an answer. The "manager" told your rep that space was large enough. So we hauled our trailer from our hometown of Watford City, ND to Rapid City, SD only to be told that storage spot is not large enough. I want U-Haul to reimburse us for the inconvenience for our gas of $200.00.

Rating:

5.0

Very nice and convenient.

Rating:

5.0

Always so helpful an professional.

Rating:

5.0

Morgan was great and kept up with us throughout our move. Wonderful job. Thanks a lot.

Rating:

5.0

It was great to see the owner step up and serve his customers!

Rating:

5.0

Great storage and excellent customer service. Thank you!

Rating:

5.0

Great staff and excellent customer service.

Rating:

5.0

I'm fully impressed with all aspects using U-Haul, from scheduling a truck, to reserving storage, and the App all makes it so easy to track and make changes .... Thank You U-Haul Also, BIG Thank You to Tammy there is Rapid City Storage Facility

Rating:

5.0

Great, professional, caring, friendly staff and your equipment and facilities are top notch!

Rating:

5.0

I recommend storing with Uhaul very convenient, facility has everything you need. Great experience.

Rating:

2.0

I was unaware that U-Haul would not prorate my month of storage. I’ve been quarantined twice and was able to get my last six boxes out five days into the new month, leaving 25 days unused. I was doing the responsible thing and staying in for the safety of your staff and other customers and now I have to pay for 25 days of unused time. This is absolutely the worst costumer service I have ever seen. I am now paying for something I don’t have access to as I’ve given my key back and you will re-rent and get more money for, essentially double dipping. I have moved with you twice this year alone not to mention at least 10 moves in the last 20 years, it is so frustrating to see that my $72 is worth more to you than a long time loyal customer, not to mention doing the right thing during a global pandemic. I have lodged a formal complaint and am waiting to hear back on a resolution, I hope that one can be made. This is absolutely ridiculous. #Uhaulfamous ...indeed.

Rating:

3.0

No Comment

Rating:

5.0

Personable and professional.

Rating:

2.0

The storage unit we reserved wasn't available. We had to take a different one that had stairs. One of our helpers couldn't use stairs. We had to have things moved in order to drive our trailer thru the lot. Both people working did their job but didn't explain or apologize for not having the unit we had reserved. It was frustrating.

Rating:

5.0

Always a clean area. Tammy was extremely friendly and helpful!

Rating:

5.0

New management is very helpful. Keep up the great work

Rating:

5.0

I needed storage that would not freeze but didn't necessarily need temp controlled. This was wonderful and so much cleaner than most outside storage units that get dusty and dirty. It was also nice to be able to use the carts so you don't have to carry everything to the unit.

Rating:

5.0

Thank you for all your professionalism kindness and hiring such stellar employees who were so spot-on with helpfulness and problem solving. I'm honored to have met you. God bless you and take care. Thanks again, best regards, Samantha Fisher

Rating:

5.0

Best customer service ever!!! Can’t remember the girl’s name but she was the best worker ever!

Rating:

4.0

The physical location and staff were convenient and great. Staff were friendly, polite, and helpful. Unfortunately, the outdoor storage option failed to fit the website's description and our needs. Access was limited to store hours only. U-Haul employees locked and unlocked the gate each morning and night. Tenants did not has afterhours access or the extended our similar to indoor storage.. Our 33 feet of space was limited by storage crates placed between the building and the rented lot space. The outdoor storage setup is definitely more ideal for a passenger vehicle over a RV or trailer. The owner does offer a military discount of 10%, which is nice. Overall, above average experience. Unfortunately, the outdoor storage limitations caused us to move on within less than a month.

Rating:

5.0

Rapid City, SD. U-Haul is the Best storage facility I have experienced, all staffing are professional and very helpful. Very clean and well maintained. THANK U! U-Haul of Rapid City SD. Randy W. August 16th 2020.

Rating:

5.0

Thank you! That is all

Rating:

4.0

staff answered my questions and got me in and out with no problems

Rating:

5.0

Good job.

Rating:

5.0

Terrance was very helpful and I appreciate his help very much!

Rating:

5.0

Excellent customer service skills from every one.

Rating:

1.0

Way too expensive for the size, no lights in the storage room. Just not satisfied at all. I'd recommend for a truck or trailer but not for a storage unit. Other storage facilities are cheaper and more accessible.

Rating:

5.0

The staff was always friendly when you came in.

Rating:

5.0

Above and beyond the norm, very polite and highly professional. THANK U! Uhaul of Rapid City, SD. 05-12-2020 R. W. .

Rating:

3.0

They charge you for things that are actually not available ie. Dumpster

Rating:

3.0

So my experience was great in terms of customer service. The facilities are clean. However why in the heck is there a support beam in the middle of the hallway blocking my unit? It definitely was a hindrance. I worried about scratching or ruining my larger belongings. Very inconvenient. And despite everything else being great, this really ruined the experience. Like no thought was put in to how they built this place. Now I have to work my way around it when I move out of storage too. What a pain.

Rating:

4.0

The facility was well secure but the location of my storage unit had poor lighting

Rating:

5.0

None

Rating:

5.0

Great, super friendly staff!!

Rating:

5.0

Everyone was helpful on the phone and in the store

Rating:

5.0

Customer service rep was very friendly and explained things very well!

Rating:

5.0

Super helpful and friendly staff.

Rating:

5.0

Aaron was extremely helpful when I called to arrange storage and an additional truck rental. Terrance was so friendly upon our arrival. Great customer service from this location!

Rating:

5.0

Excellent service! Everyone was so helpful

Rating:

5.0

Clean, secure , and great staff, thank you

Rating:

3.0

Upon getting the unit, staff was helpful. Office closes a little early. Staff (3)was locking up as we arrived to empty the unit, saw us and disappeared without asking if we needed help while I parked.

Rating:

4.0

Everything was fine.

Rating:

5.0

The best haul location I have ever used!!! Amazing staff.

Rating:

4.0

Everything is great other than the reason for no longer using storage unit is it’s too pricey.. I now have a much larger storage unit for half the price that is also a secured facility..

Rating:

5.0

I've been pleased with service for the past 9 years! Thanks!

Rating:

5.0

Paul and Tammy were amazing! Excellent customer service! I wouldn’t go anywhere else

Rating:

5.0

Everyone was helpful and courteous. Thank you!

Rating:

5.0

Wonderful facility! I had precious heirlooms and antiques,,,,, I felt secure using your storage room! Thank you!

Rating:

3.0

They put me on the second floor: 1) My age 74 2) lighting would not stay on to see to sort 3) incline to get my boxes, bins, etc to my car & bring them back until renting trlr to take to Ogden UT

Rating:

5.0

Staff were professional and helpful. I would use this store again and refer anyone with a need there. Thanks to U-haul of Rapid City.

Rating:

5.0

It is obvious the owners take great care of this place.

Rating:

5.0

I had rented a U-Box and just needed to empty it, but the site was clean and organized and the staff was friendly, helpful and efficient.

Rating:

3.0

I am 74 years of age and they gave me a storage unit on the second floor with a huge ramp. I guess because I was not going to be there beyond 30 days that they decided to put me on the second floor.

Rating:

5.0

The gentleman who helped was extremely patient and helpful

Rating:

5.0

Great manager top staff

Rating:

5.0

Great place helpful staff and manager.

Rating:

3.0

Price has way to high and too many communications were sent by mail if you were paid up or not. That is why the app is in place.

Rating:

5.0

thank you

Rating:

4.0

great facility! the 24 hour door needs repair to enable after hours access.

Rating:

4.0

.

Rating:

5.0

Great people to do business with!

Rating:

5.0

One of the finest storage facilities I've ever had the pleasure of utilizing, clean, very well managed, customer service is the best, Konrad and his team of professionals are awesome!

Rating:

5.0

Very clean, safe and convenient. The staff is exceptional. Friendly accommodating and professional. Highly recommend for all moving and storage needs.

Rating:

5.0

Staff & facilities were excellent! Went above and beyond all our expectations. Would highly recommend this user friendly establishment! Thank you!

Rating:

1.0

Will not use U-Haul again !!!!!

Rating:

5.0

The guest service was great! Clean, neat facility.

Rating:

5.0

I had a UBox shipped to RC and stored for 3+ years at their facility. I just recently unpacked the box there. Every step of the operation was effortless, smooth and trouble free. Thank you RC!

Rating:

5.0

Very courteous, professional and accommodating.

Rating:

5.0