Customer Reviews for U-Haul Moving & Storage of Reading

Rating:

2.0

The original unit that I rented out the ceiling was torn out and it rained inside of the unit I was given excuses I was fraudulently charged for unit I didn't have to pay for they called my phone the staff did and harass me basically and so I had to call corporate office and then I no longer was harassed saying that I needed to pay I needed to pay

Rating:

5.0

Excelente los chicos que brindan el servicio

Rating:

5.0

I lost an hour and finally I couldn't make the delivery using the app, it was impossible to upload the photos.

Rating:

5.0

Very good

Rating:

5.0

Explain more in detail about payments and returns.

Rating:

5.0

Excelente

Rating:

5.0

Hire another employee to help out during the week, it seems there were only 2 at this location during the week, also have trailers available at other locations,, I could of rented from a uhsul 2 miles away but had to rent from one 15 miles away..

Rating:

5.0

Very professional and welcoming. The office team and manager went above and beyond to provide excellent customer care. They elevate the U-Haul brand,. and upper management has to be proud of this team.

Rating:

5.0

Excellent staff,very friendly and professional.

Rating:

5.0

Good

Rating:

1.0

The manager discriminates against minorities, I have rented at many U-Hauls across the country for many years, had great service, this manager is a huge liability to your corporation and must be removed immediately.

Rating:

3.0

I used the app and it definitely helps with saving time, however it’s usually the other customers in the store that consume all the time of the staff.

Rating:

5.0

The trailers brake system was not working properly

Rating:

4.0

Other than the fact that I requested a hand truck for use in my U-haul remtal and got 2 bags of moving blankets instead (which weren't needed) it was a pretty clean process.

Rating:

3.0

tight lot need bigger property

Rating:

5.0

You guys are great! Moved 95% of my stuff in one go!!

Rating:

1.0

The general manager was extremely rude and not welcoming at all. We had a question about location and she just directed us to the back of the lot and we had to find the vehicle. The vehicle had a bad tire sensor and i came back int to ask her about itt and she was rude and waived her hand at me very dismissive and told me not to worry about it. I was there for 45 minutes to get a truck and that is unacceptable. I do not recommend this location at all.

Rating:

5.0

I would like to compliment Shana Naftzinger on the excellent none to take care of my needs in renting a truck. She went above and beyond with customer service and helping me. Thank you Shana for all that you did for me in getting a truck rented!! The improvement that would recommend would be getting your internet site working properly. It was very frustrating trying to take pictures when we picked up our vehicle and your website would not work.

Rating:

5.0

Shawna was extremely helpful especially with the power outage. We always rent from her facility in Reading.

Rating:

5.0

I have rented previously from this location and purchased many moving supplies. The staff is courteous and helpful.

Rating:

5.0

Good costume services

Rating:

5.0

Don't let the computers go down on Fridays

Rating:

2.0

There were roaches coming out of the heater

Rating:

3.0

The truck is rented didn't have a ramp. The steering wheel didn't allow me to see, it was on my way.

Rating:

5.0

After my return, the agent was very kind and patient! He even went over my bill in detail!

Rating:

5.0

Very happy and pleased with how I was taken care of! Thank you guys for your service!

Rating:

5.0

The counter service for check in and out was great !!!!

Rating:

5.0

None

Rating:

1.0

The customer service was so poor. Specially the manager was so rude and didn’t help at all. They need to improve a lot.

Rating:

5.0

Stay being friendly and kind.

Rating:

3.0

Nobody came out to help and I didn’t really interact with anyone so I can’t say one way or another.

Rating:

5.0

Great people in Reading. Shauna is the best

Rating:

5.0

Christa was very helpful with renting me the truck and giving me a space to parked the return rental after closing hours, due to the ice storm coming during the night. Very Professional and Courteous Service. 5 stars🌟

Rating:

5.0

I cannot think of anything

Rating:

5.0

Awesome customer service and on point

Rating:

4.0

Very quick pick up service and willing to extend rental,if need. Very friendly. Mix of rental to choice from for you're needs . Excellent customer service

Rating:

5.0

Everything ok

Rating:

5.0

The windows were not very clean.

Rating:

5.0

Very friendly staff

Rating:

5.0

Todo estuvo fenomenal.

Rating:

5.0

Shana and the employees were very very helpful. Made our experience run smoothly.

Rating:

3.0

I waited 40 minutes just to turn in my truck. It was dirty in the bed area when I rented it.

Rating:

1.0

Very unprofessional, so sad this is the only place I alway go in reading. I did a reservation a week before and the place was closed when I go there 30 min lost. They had to send me somewhere else a mile away. I know It’s not that far but the waste of my time. After I got to the second place, the two guys that were there were very rude flirtatious asking me personal questions. After he provided me, the key told me that the car is outside. I stepped out to look for it. I couldn’t find it. I came back in to let him know that I couldn’t find the car and the guy specifically told me start looking for the car with the beeper like really I am here renting a vehicle the most you could do is help me out.

Rating:

5.0

Best U-Haul place ever. Thanks

Rating:

3.0

See same comment above.

Rating:

5.0

The storage unit didn’t have any lights inside to see anything when putting in or taking out stuff but it was well kept

Rating:

5.0

Please stop telling customers that they don’t accept drop offs after hours when they do so. They have the drop box and parking spaces but the application give problems on uploading the pictures so we can submit them and finish the process to return the trucks by the application.

Rating:

5.0

Good service

Rating:

5.0

Nothing , the woman that took care of me , was Above and Beyond , very professional , and I don't think that you could do anything to improve your service , Thank you very much , and I will recommend your location to everyone !!

Rating:

5.0

Also I need from you guys today

Rating:

5.0

I am fully satisfied with the unit and service provided by UHaul and the staff.

Rating:

4.0

It would have been more convenient if it had been a 24/7 access. I work 2nd shift and when I got out of work; I didn't have access to the storage.

Rating:

5.0

Staff went above and beyond to be helpful despite the miscommunication caused by notes not taken by the national office when we talked to them. This was thankfully cleared up when we talked to the Reading team when we showed up to dropped off our trailer. They did everything to help us out after our long tumultuous drive up from Georgia.

Rating:

5.0

Very good

Rating:

5.0

The only problem I found uncooked rice in some of my boxes when I looked up what it could be it was some kind of insect that was in those boxes i don’t how they got in I had to wash all those clothes over all thank you

Rating:

4.0

It would be beneficial if Access hours were 24/7. I work 2nd and sometimes 3rd shift. But overall the rest of the services are excellent.

Rating:

1.0

Mostly I want to commend the staff. I have always appreciated their friendliness and willingness to help. After 3 1/2 years I just moved out of my unit 2 days ago. Ran into some issues and Shana and ALL her staff were so very helpful, absolutely above and beyond. I’d have been stuck and probably crying if not for them. I hope my new facility in Florida is as good.

Rating:

5.0

Excellent customer service, the staff was very helpful in everything they asked all my questions explaining everything to me.

Rating:

4.0

I was pleased with the overall experience and if I need to do it again I will not hesitate to come back

Rating:

5.0

Everyone was so friendly and helpful! They solve problems! The staff doesn’t just inform you of any issues you may have they also present with solutions! They helped me out when I had to relocate my father, a retired Vietnam Veteran from Reading PA to NC. Best experience ever

Rating:

5.0

The costumer service is great

Rating:

5.0

So far I like hope never change

Rating:

5.0

Shana and her team are customer service professionals.

Rating:

5.0

I'm satisfied the service

Rating:

4.0

thank you for the service and I will let my friends and family know your facility

Rating:

4.0

The storage area is a bit tight, driving a truck, almost couldn’t get out, and having to pay extra for 24/7 access was a surprise … otherwise, Shana(and crew) met my every EVERY concern/request, with creativity, flexibility, and focus, Nice Folks …

Rating:

2.0

The fact that I have to use a certain lock that freezes in the winter and broke off two of my keys only for the facility to say they can’t help me it’s my problem. No it’s my problem if I can pick my lock. Will never be using uhaul storage units again due to this policy

Rating:

4.0

Good afternoon, the facility was short of staff, he was along and couldn’t check the storage for me , I had to leave .

Rating:

5.0

Thank you

Rating:

3.0

The office staff lied about the hours of operation. Watched us pull in with the truck after taking it for gas and left didn’t help settle any issues or problems I had.

Rating:

5.0

4

Rating:

5.0

The girls there were very nice and attentive. There was a definately a team environment.

Rating:

5.0

The staff were also really respectful and nice kind and friendly Polite and helpful whenever you need them I really appreciate you all Thank you Thank you Thank you

Rating:

5.0

The ladies was very polite and very nice

Rating:

4.0

It's U-Haul and nothing changes much. Thank God for that because we all know that everything else has in Reading!! Oh and everyone spoke English..

Rating:

5.0

Shana was an awesome help and made sure I was good to go being a first time storage user.. Thank you again Shana!

Rating:

5.0

My Vien agradecido con el servicio que me dieron todos gracias muchas gracias por todo i que dios me los bendiga a todos.

Rating:

5.0

Great & always friendly wud use again ✌🏼

Rating:

5.0

Jessica was AMAZING...Needs a raise$$

Rating:

5.0

Excelente atención

Rating:

1.0

Major customer service training is needed! The manager/owner should not be in store to greet or deal with people, her condescending attitude is horrific and she is setting her staff up for failure. The lack of leadership and poor customer service are a poor combination for a business that deals with people. You want to create an experience when you come in contact with those that you are doing business with and my “experience” was: Uh-Huh Okay Yeah , I just need your card Read the small print Ummm, someone was to fix that (All of this with a twisted face and lack of empathy) In my world, where my company actually deals with customers—this would be unacceptable!

Rating:

5.0

A little expensive but I completely understand prices have gone up

Rating:

5.0

Excellent service

Rating:

1.0

I never used Uhaul. Why I have this message? Fake and spam

Rating:

5.0

Best storage I have ever used! Super clean facility! The staff is very knowledgeable and was able to answer all of my questions! Highly recommend them to anyone needing a storage. As always, I always make sure to reserve a unit ahead of time because they are limited! Great job guys!

Rating:

5.0

Easy to get and friendly and knowledgeable staff.

Rating:

5.0

Excellent service

Rating:

3.0

Staff was very rude, especially the owner, all because she is the owner she thinks she can mistreat the customers.

Rating:

5.0

Thanks for the good service

Rating:

5.0

Impressive with making changes and bumps in the road with moving overall.

Rating:

5.0

Thank you Jessica T for all your help provided and for the accommodations you gave us. From the bottom of our hearts we thank you and your staff.

Rating:

5.0

Awesome staff. They always answered my questions and always very respectful.

Rating:

5.0

Customer service was very kind and accommodating. There were glitches in computer system but I was kept up to date and did get my unit on time. I’d like to thank the woman at my location. She was the ultimate in multitaskers.

Rating:

5.0

Manager and employees were professional, courteous, knowledgeable and efficient

Rating:

5.0

Excellent customer service. Listen to your needs and work with you. I would recommend to friends and family.

Rating:

5.0

I will thanks to Uhaul to give me the opportunity

Rating:

3.0

I move out of the storage rooms and was still charge for a other month

Rating:

4.0

Nice people and they Will work with you

Rating:

1.0

All my belongings had mouse pup all over, the mouse ate my new mop, moving out day was agravering, the man that works they park a truck in the midle and I was waiting for him to MOVED so I can continue driving to my storage unit to removed my belongings he was talking there with the other workers, he saw me there standing waiting for him to moved the truck after tired of waiting I got out of my van and told him to moved the truck so I can continue removed my thjngs out of the storage, finally he did, then Iwas putting the code to open th he gate, and the gate didn't want to open I try 4 times, I saw the man that works there outside I ask him why the gate don't want to open he put a code in to try to open the gate and didn't open, then he realized he park one of the trucks to closed to the gate that the truck was preventing the gate to open, everytime we put the code in the gate was hitting the truck, what a mess!

Rating:

5.0

Very nice and very helpful. Thanh you

Rating:

4.0

They truly worked with me an was very caring.

Rating:

5.0

Excellent & exceptional service by this team, thanks guys!!

Rating:

1.0

Your general manager there and some of the staff were very rude and unhelpful when I got behind on storage payments and never gave me any options other than to pay the full amount owed.

Rating:

3.0

No coment

Rating:

5.0

Thank yous

Rating:

1.0

Wait time for storage shed was a hour and a half Was told we could have truck till Saturday than was told had to be returned by Friday by 645 And had to wait that long than was told free storage no

Rating:

5.0

First time I used this service but not the last one. Keep the excellent service!

Rating:

5.0

Jessica was amazing. She went above and beyond for me. I was having a horrible day and she literally helped me through it. The facility is lucky to have her. Shana helped me later and did great also

Rating:

5.0

I recommend this U-Haul Storage Facility to all my friends.

Rating:

1.0

Uhaul damage a four bedroom house of my belongings I wasnt offered another unit and my things continued to get destroyed until I was about to remove them also an AC and a side tabke was missing out

Rating:

1.0

Where is there discount? Had damage to my things in storage 5/28/2018 Claim no#-(01045109-2018)

Rating:

1.0

Many, many problems from beginning contact to final dropoff. 139 characters is not enough.

Rating:

1.0

You sold my items without even sending me a final notice. I live out of state . Nothing was sent certified mail to make sure I received notice of any sale.And now you want a rating??? YOU ARE HORRIBLE

Rating:

1.0

I lost more than $5,000 dollar in my storage because I cannot pay my rent and the company sold my stuff for less than 300 and send me a bill of the remaining debt of 200+. I old less than $600 dollar

Rating:

5.0

easy to start and end storage agreement