The staff was nice and kind. They help me pick the right size truck that I need. And the staff was very fast and helpful.Thank you so much uhaul😀😀😀😀
yolanda u | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Reading
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person that was running the counter is a true professional. She was handling many customers at once and made the check in and check out of the vehicle very easy. I will recommend this place to anyone who needs a rental vehicle.
CHRISTOPHER CManager charged me 3 times the amount She lied on camera Employees pressure washing their own vehicles instead of helping customers
MELISSA HNeed a facelift from the standpoint of customer service....long lines and people who really don't want to be there. I have to hook up my trailer and also disengage and put it back....not a "can I help you or thank you" Rates are decent and equipment okay. Just my two cents.
TIMOTHY TThe customer service was excellent!..
KHADESIA J | First ImpressionsThe original unit that I rented out the ceiling was torn out and it rained inside of the unit I was given excuses I was fraudulently charged for unit I didn't have to pay for they called my phone the staff did and harass me basically and so I had to call corporate office and then I no longer was harassed saying that I needed to pay I needed to pay
erica t | Overall ExperienceExcelente los chicos que brindan el servicio
FELIX PI lost an hour and finally I couldn't make the delivery using the app, it was impossible to upload the photos.
TAMAR GVery good
ISMAEL CExplain more in detail about payments and returns.
LUZ SExcelente
JOSHUA OHire another employee to help out during the week, it seems there were only 2 at this location during the week, also have trailers available at other locations,, I could of rented from a uhsul 2 miles away but had to rent from one 15 miles away..
JONATHAN NVery professional and welcoming. The office team and manager went above and beyond to provide excellent customer care. They elevate the U-Haul brand,. and upper management has to be proud of this team.
CHARLES K | First ImpressionsExcellent staff,very friendly and professional.
DARREN M | First ImpressionsGood
LEONEL MThe manager discriminates against minorities, I have rented at many U-Hauls across the country for many years, had great service, this manager is a huge liability to your corporation and must be removed immediately.
MUSA AI used the app and it definitely helps with saving time, however it’s usually the other customers in the store that consume all the time of the staff.
Timothy EThe trailers brake system was not working properly
MIGUEL AOther than the fact that I requested a hand truck for use in my U-haul remtal and got 2 bags of moving blankets instead (which weren't needed) it was a pretty clean process.
WILLIAM Ltight lot need bigger property
DALE RYou guys are great! Moved 95% of my stuff in one go!!
JALYNN TThe general manager was extremely rude and not welcoming at all. We had a question about location and she just directed us to the back of the lot and we had to find the vehicle. The vehicle had a bad tire sensor and i came back int to ask her about itt and she was rude and waived her hand at me very dismissive and told me not to worry about it. I was there for 45 minutes to get a truck and that is unacceptable. I do not recommend this location at all.
JAMI HI would like to compliment Shana Naftzinger on the excellent none to take care of my needs in renting a truck. She went above and beyond with customer service and helping me. Thank you Shana for all that you did for me in getting a truck rented!! The improvement that would recommend would be getting your internet site working properly. It was very frustrating trying to take pictures when we picked up our vehicle and your website would not work.
TERESA BShawna was extremely helpful especially with the power outage. We always rent from her facility in Reading.
melanie kI have rented previously from this location and purchased many moving supplies. The staff is courteous and helpful.
AMY MGood costume services
JOSE TDon't let the computers go down on Fridays
Irvin GThere were roaches coming out of the heater
ROSALIA BThe truck is rented didn't have a ramp. The steering wheel didn't allow me to see, it was on my way.
ADA GAfter my return, the agent was very kind and patient! He even went over my bill in detail!
DAVID RVery happy and pleased with how I was taken care of! Thank you guys for your service!
Carlos GThe counter service for check in and out was great !!!!
LORENZO CNone
JOSE RThe customer service was so poor. Specially the manager was so rude and didn’t help at all. They need to improve a lot.
CLARIBEL RStay being friendly and kind.
CATHERINE RNobody came out to help and I didn’t really interact with anyone so I can’t say one way or another.
TYLER SGreat people in Reading. Shauna is the best
EDWARD SChrista was very helpful with renting me the truck and giving me a space to parked the return rental after closing hours, due to the ice storm coming during the night. Very Professional and Courteous Service. 5 stars🌟
James WI cannot think of anything
Irvin GAwesome customer service and on point
Virginia SVery quick pick up service and willing to extend rental,if need. Very friendly. Mix of rental to choice from for you're needs . Excellent customer service
KRISTY KEverything ok
PABLO HThe windows were not very clean.
MICHAEL SVery friendly staff
SHANTA PTodo estuvo fenomenal.
FRANK OShana and the employees were very very helpful. Made our experience run smoothly.
DONALD KI waited 40 minutes just to turn in my truck. It was dirty in the bed area when I rented it.
CHAD SVery unprofessional, so sad this is the only place I alway go in reading. I did a reservation a week before and the place was closed when I go there 30 min lost. They had to send me somewhere else a mile away. I know It’s not that far but the waste of my time. After I got to the second place, the two guys that were there were very rude flirtatious asking me personal questions. After he provided me, the key told me that the car is outside. I stepped out to look for it. I couldn’t find it. I came back in to let him know that I couldn’t find the car and the guy specifically told me start looking for the car with the beeper like really I am here renting a vehicle the most you could do is help me out.
GENESIS RBest U-Haul place ever. Thanks
THOMAS HSee same comment above.
barbara pThe storage unit didn’t have any lights inside to see anything when putting in or taking out stuff but it was well kept
JUAN F | Overall ExperiencePlease stop telling customers that they don’t accept drop offs after hours when they do so. They have the drop box and parking spaces but the application give problems on uploading the pictures so we can submit them and finish the process to return the trucks by the application.
JUAN FGood service
JACQUES II am fully satisfied with the unit and service provided by UHaul and the staff.
Mia R | Overall ExperienceIt would have been more convenient if it had been a 24/7 access. I work 2nd shift and when I got out of work; I didn't have access to the storage.
letty v | Overall ExperienceStaff went above and beyond to be helpful despite the miscommunication caused by notes not taken by the national office when we talked to them. This was thankfully cleared up when we talked to the Reading team when we showed up to dropped off our trailer. They did everything to help us out after our long tumultuous drive up from Georgia.
thomas B | First ImpressionsVery good
Ramon M | Overall ExperienceThe only problem I found uncooked rice in some of my boxes when I looked up what it could be it was some kind of insect that was in those boxes i don’t how they got in I had to wash all those clothes over all thank you
Reylinn I | Overall ExperienceIt would be beneficial if Access hours were 24/7. I work 2nd and sometimes 3rd shift. But overall the rest of the services are excellent.
letty v | First ImpressionsMostly I want to commend the staff. I have always appreciated their friendliness and willingness to help. After 3 1/2 years I just moved out of my unit 2 days ago. Ran into some issues and Shana and ALL her staff were so very helpful, absolutely above and beyond. I’d have been stuck and probably crying if not for them. I hope my new facility in Florida is as good.
Melissa B | Overall ExperienceExcellent customer service, the staff was very helpful in everything they asked all my questions explaining everything to me.
karina f | First ImpressionsI was pleased with the overall experience and if I need to do it again I will not hesitate to come back
rubin m | Overall ExperienceEveryone was so friendly and helpful! They solve problems! The staff doesn’t just inform you of any issues you may have they also present with solutions! They helped me out when I had to relocate my father, a retired Vietnam Veteran from Reading PA to NC. Best experience ever
Dora W | First ImpressionsThe costumer service is great
Christian A | First ImpressionsSo far I like hope never change
Luis G | First ImpressionsShana and her team are customer service professionals.
Thomas D | Overall ExperienceI'm satisfied the service
erma t | First Impressionsthank you for the service and I will let my friends and family know your facility
rubin m | First ImpressionsThe storage area is a bit tight, driving a truck, almost couldn’t get out, and having to pay extra for 24/7 access was a surprise … otherwise, Shana(and crew) met my every EVERY concern/request, with creativity, flexibility, and focus, Nice Folks …
DAVID J | Overall ExperienceThe fact that I have to use a certain lock that freezes in the winter and broke off two of my keys only for the facility to say they can’t help me it’s my problem. No it’s my problem if I can pick my lock. Will never be using uhaul storage units again due to this policy
Alexander J | Overall ExperienceGood afternoon, the facility was short of staff, he was along and couldn’t check the storage for me , I had to leave .
Pedro C | Overall ExperienceThank you
darline o | First ImpressionsThe office staff lied about the hours of operation. Watched us pull in with the truck after taking it for gas and left didn’t help settle any issues or problems I had.
Kimberly C | First Impressions4
Mia R | First ImpressionsThe girls there were very nice and attentive. There was a definately a team environment.
Heminton U | First ImpressionsThe staff were also really respectful and nice kind and friendly Polite and helpful whenever you need them I really appreciate you all Thank you Thank you Thank you
ahmed t | Overall ExperienceThe ladies was very polite and very nice
carmen r | Overall ExperienceIt's U-Haul and nothing changes much. Thank God for that because we all know that everything else has in Reading!! Oh and everyone spoke English..
Carol H | First ImpressionsShana was an awesome help and made sure I was good to go being a first time storage user.. Thank you again Shana!
Whitney D | Overall ExperienceMy Vien agradecido con el servicio que me dieron todos gracias muchas gracias por todo i que dios me los bendiga a todos.
Jose D | Overall ExperienceGreat & always friendly wud use again ✌🏼
tracy v | First ImpressionsJessica was AMAZING...Needs a raise$$
Whitney D | First ImpressionsExcelente atención
jose p | First ImpressionsMajor customer service training is needed! The manager/owner should not be in store to greet or deal with people, her condescending attitude is horrific and she is setting her staff up for failure. The lack of leadership and poor customer service are a poor combination for a business that deals with people. You want to create an experience when you come in contact with those that you are doing business with and my “experience” was: Uh-Huh Okay Yeah , I just need your card Read the small print Ummm, someone was to fix that (All of this with a twisted face and lack of empathy) In my world, where my company actually deals with customers—this would be unacceptable!
NICOLE F | First ImpressionsA little expensive but I completely understand prices have gone up
francheska m | First ImpressionsExcellent service
eliezer d | Overall ExperienceI never used Uhaul. Why I have this message? Fake and spam
Elsa S | Overall ExperienceBest storage I have ever used! Super clean facility! The staff is very knowledgeable and was able to answer all of my questions! Highly recommend them to anyone needing a storage. As always, I always make sure to reserve a unit ahead of time because they are limited! Great job guys!
Dylan G | Overall ExperienceEasy to get and friendly and knowledgeable staff.
Jessica T | First ImpressionsExcellent service
eliezer d | First ImpressionsStaff was very rude, especially the owner, all because she is the owner she thinks she can mistreat the customers.
ASHLEY O | Overall ExperienceThanks for the good service
Jose O | Overall ExperienceImpressive with making changes and bumps in the road with moving overall.
MARC L | Overall ExperienceThank you Jessica T for all your help provided and for the accommodations you gave us. From the bottom of our hearts we thank you and your staff.
LORENA M | Overall ExperienceAwesome staff. They always answered my questions and always very respectful.
TRAVIS H | Overall ExperienceCustomer service was very kind and accommodating. There were glitches in computer system but I was kept up to date and did get my unit on time. I’d like to thank the woman at my location. She was the ultimate in multitaskers.
Melissa B | First ImpressionsManager and employees were professional, courteous, knowledgeable and efficient
Michael S | Overall ExperienceExcellent customer service. Listen to your needs and work with you. I would recommend to friends and family.
Marisol C | First ImpressionsI will thanks to Uhaul to give me the opportunity
Jose O | First ImpressionsI move out of the storage rooms and was still charge for a other month
learie p | Overall ExperienceNice people and they Will work with you
NATHAN W | First ImpressionsAll my belongings had mouse pup all over, the mouse ate my new mop, moving out day was agravering, the man that works they park a truck in the midle and I was waiting for him to MOVED so I can continue driving to my storage unit to removed my belongings he was talking there with the other workers, he saw me there standing waiting for him to moved the truck after tired of waiting I got out of my van and told him to moved the truck so I can continue removed my thjngs out of the storage, finally he did, then Iwas putting the code to open th he gate, and the gate didn't want to open I try 4 times, I saw the man that works there outside I ask him why the gate don't want to open he put a code in to try to open the gate and didn't open, then he realized he park one of the trucks to closed to the gate that the truck was preventing the gate to open, everytime we put the code in the gate was hitting the truck, what a mess!
dominga R | Overall ExperienceVery nice and very helpful. Thanh you
Doria S | First ImpressionsThey truly worked with me an was very caring.
lakisha w | Overall ExperienceExcellent & exceptional service by this team, thanks guys!!
leon K | First ImpressionsYour general manager there and some of the staff were very rude and unhelpful when I got behind on storage payments and never gave me any options other than to pay the full amount owed.
Rachel R | Overall ExperienceNo coment
Oscar U | Overall ExperienceThank yous
jeannette b | Overall ExperienceWait time for storage shed was a hour and a half Was told we could have truck till Saturday than was told had to be returned by Friday by 645 And had to wait that long than was told free storage no
Diane P | First ImpressionsFirst time I used this service but not the last one. Keep the excellent service!
audrey r | Overall ExperienceJessica was amazing. She went above and beyond for me. I was having a horrible day and she literally helped me through it. The facility is lucky to have her. Shana helped me later and did great also
TINA H | ReservationI recommend this U-Haul Storage Facility to all my friends.
MOHAMMAD H | Overall ExperienceUhaul damage a four bedroom house of my belongings I wasnt offered another unit and my things continued to get destroyed until I was about to remove them also an AC and a side tabke was missing out
kaieishia s | Overall ExperienceWhere is there discount? Had damage to my things in storage 5/28/2018 Claim no#-(01045109-2018)
Diana R | Overall ExperienceMany, many problems from beginning contact to final dropoff. 139 characters is not enough.
william d | ReservationYou sold my items without even sending me a final notice. I live out of state . Nothing was sent certified mail to make sure I received notice of any sale.And now you want a rating??? YOU ARE HORRIBLE
WILTON H | Overall ExperienceI lost more than $5,000 dollar in my storage because I cannot pay my rent and the company sold my stuff for less than 300 and send me a bill of the remaining debt of 200+. I old less than $600 dollar
carlos r | Overall Experienceeasy to start and end storage agreement
Shanta P | Overall ExperienceThere was rat feces and urine over half of my belongings that I had to leave, including my queen bed. No one seemed to care. It turned out to be a lost for me. I have to repurchase items.
Dillard B | Overall Experience