Customer Reviews for U-Haul Moving & Storage of Richwood

Rating:

4.0

Great service!

Rating:

5.0

Sarah was amazing , she takes her time and helps customers with a great attitude.

Rating:

5.0

Love uhaul was a dealer and done roadside

Rating:

5.0

No problems at all.

Rating:

4.0

Equipment was average, not terrible but not well maintained either. One tire was in need of replacement.

Rating:

2.0

Upon arrival, the team could not find the rental truck keys despite our reservation, briefly delaying our progress. But more importantly, the keys were in the overnight dropbox, indicating that the truck had not been detailed or cleaned. The truck cab was filthy—something sticky was everywhere, even after using sanitation wipes. The back of the truck had also not been swept out. I'd recommend giving another facility a try before this one.

Rating:

3.0

Brake warning came on while in the mountain, I was very concerned about being able to stop especially because the vehicles are all equipped with auto trans. These vehicles need to atleast have a manual trans option especially for situations like this if the brakes fail how else are you supposed to slow this thing down

Rating:

5.0

Sarah went above and beyond everytime i’ve rented.

Rating:

5.0

Friendly, helpful, always looking for the best deal for the customer.

Rating:

5.0

Lady that takes care of me is always courteous, friendly and helpful.

Rating:

1.0

Your out in the middle of nowhere. You charge 99 cents a mile and still make the customer pay to fill the gas back up that's bs. You say the truck is 10.95 to rent but it costs a hundred to rent it with all the bs fees and gas.

Rating:

5.0

Sarah in the Walton Ky location is always friendly and helpful. We have used this location several times and always well pleased.

Rating:

5.0

Shara is the best

Rating:

5.0

Great manager and team. Willing and ready to assist every second of the way. Best location in tristate area by far!

Rating:

1.0

Was charge extra day because I sat in the waiting and waiting for someone. Then the representative said 5 min is five minutes later so you get charger a extra day. Still haven't received a bill for all the chargers. I was told the bill came to 300.00 and it was changed to card.

Rating:

5.0

I did go there today 3/23/25 and the security system was not working, hopefully it will be be fixed soon

Rating:

3.0

My 5 yr old daughter fell in the parking lot. There’s a broken or cut pipe right near the loading exit door. She tripped on it.

Rating:

3.0

My truck was leaking in the front of the trailer boxes area was really wet.

Rating:

5.0

Sarah was on top of everything. Smooth and quick transaction. I’ve never had a bad experience with Walton Dixie Hwy location. I’ve used U-Haul my whole life this location by far my favorite

Rating:

1.0

Only had one person working and he took over 30 minutes on the customer before me. Not a good experience!

Rating:

5.0

Just keep the employees informed on the proper use of the equipment. They done a terrific job.

Rating:

5.0

Sarah was great.

Rating:

5.0

Sarah was very helpful! Great experience.

Rating:

5.0

Good experience all the way around. Sarah was extra friendly and helpful.

Rating:

1.0

Van was dirty, mileage charge was different than what it initially said online. To get the van was a long walk as well.

Rating:

5.0

Smooth experience overall. Sarah was very nice and the employee during drop off was also nice. Will use this location again in the future.

Rating:

5.0

The office staff/management Was very nice and speedy to get rolling . I will rent from here again

Rating:

5.0

Great place everyone was nice and helpful

Rating:

5.0

I just needed a temporary storage and U-Haul was most accommodating. You have an excellent staff and manager at this location don't lose them

Rating:

2.0

Too expensive

Rating:

5.0

The facility is well maintained and organized. Each team member was helpful and knowledgeable. I especially love the recycle corner where people can leave and take any discarded items.

Rating:

1.0

Rates for units are too damn expensive go up the road get a 10x15 for nearly 100 a month. This place wants over 200 a month. They charge for every little thing including a dumpster fee. Do not go here bring back the flea market.

Rating:

5.0

Very Friendly Great customer service Clean facilities I highly recommend this location

Rating:

5.0

The whole process was quick and easy. Thank you!

Rating:

5.0

Excellent treatment by all the staff . The manager ms. Wells is of the highest caliber . Went above and beyond for me on numerous occasions ! Definitely would recommend this facility to anyone needing a secure, well lit. Nice dry place to keep your belongings. T. Mikel

Rating:

5.0

Was a little confused by the access code process since I moved in after hours but other than that, the facility was fantastic!

Rating:

5.0

After hours drop off was pretty easy.

Rating:

2.0

I think it is important to let your customer know of any price changes from the online rates before closing the deal. The representative at this location failed to do so because I changed the drop off location. I was made to pay an additional $30 from what I had agreed to online because of this. She also did not go over mileage with me and after drop off, I was charged another $30 for mileage. Customer service was very poor in my opinion from both the pick up and drop off locations.

Rating:

5.0

The lady that checked me in was fantastic and very helpful. I will rent from them every time.

Rating:

4.0

Did not have the truck I was promised in the reservation then I was charged more. Truck had mud and leaves in the cargo area. Was told to call the customer help line and was hung up on twice.

Rating:

5.0

Why did they charge me twice as much money?

Rating:

3.0

When I moved in it was raining hard and we discovered about 10 holes in the roof of the storage unit that was soaking my furniture. The employees had to go up on a ladder and they did fix the problem. But my stuff got wet and no one offered any sort of solution for that. Couch was soaked.

Rating:

5.0

the manager on site provided an excellent service , moving fwd i will prioritize this location for my business with U haul

Rating:

5.0

Very helpful and friendly staff. Everything from renting storage units to renting a truck went smooth.

Rating:

5.0

Office location is a bit hidden for first timers.

Rating:

1.0

Richwood saved Beechgrove storage. This end was a mess and I am not happy. Not richwoods fault. I want someone to call me about this. 606-465-3093. I suspect no one will care to discuss this entire rental.

Rating:

5.0

The best costumer service

Rating:

5.0

Very nice and friendly workers

Rating:

1.0

The worst experience I have ever had. The workers does not give a shit about customers. Very unprofessional drivers and customer representative. U-Haul is just making money with zero care for the customers. Fuck U-haul and its services. I’ll report this shitty service to the BBB. Over the bad service, U-Haul even over charged me. Now I have to spend hours to call stupid customer service to get it refunded.

Rating:

4.0

We were there after hours- no personnel

Rating:

5.0

Everything went well.

Rating:

5.0

Move the Cab & Chassis next to the building where the trailers are parked. It makes it hard to get out or in with a trailer.

Rating:

4.0

When I inquired about dropping off the used equipment at another location, the employee failed to explain there would be extra fees compared to returning it back to the original location. They simply said it would be no issue and continued the rental process. As a paying customer I would like to know these things and be able to make a choice myself. For future customers, all I would ask would be to relay this information upfront. Other than this issue the facility was clean, staff was friendly, and the rental process was well paced.

Rating:

5.0

I have not moved in yet I'm

Rating:

5.0

All good

Rating:

5.0

Young lady got up from her desk, took us to the trailer. She checked lights, did hook up and wished us a safe trip. She did the paper work in 2 minutes and we were on our way.

Rating:

5.0

Professional. Quick in/out with paperwork. Easy to do business with this location.

Rating:

5.0

Quick and easy pickup and drop off!

Rating:

5.0

This uhaul location has supplies for moving galore. They have trucks, trailers, hitches, storage building, and more. Staff is friendly and courteous.

Rating:

5.0

The staff is always very knowledgeable and addressed any and all of my concerns ! The manager on site has gone above and beyond a number of times when I have had requests and when I was contemplating another unit because I had more belongings than I initially had thought , offered me another unit with the first month free. PRESTO ! PROBLEM SOLVED ! THANKS SARAH W. I would highly recommend this facility to anyone needing a clean , professional and secure place to store your belongings ! FIVE STARS !!

Rating:

5.0

Spectacular. Friendly and helpful staff

Rating:

5.0

Prism and Sarah were great!

Rating:

5.0

Chase M at this location was a huge help! Great customer service, which will bring back to that location next time.

Rating:

5.0

Very helpful and quick drop off.

Rating:

5.0

Returned vehicle early was wondering I’m reimbursed money for not using it the whole time!

Rating:

5.0

Great experience, easy check in, helpful people, fair rates, easy access location.

Rating:

3.0

The 26 ft box truck needed a front end alignment. The steering wheel was shaking the whole time.

Rating:

5.0

Very good service

Rating:

5.0

Excellent customer service. Very helpful

Rating:

5.0

The staff at the Walton, Ky location is so friendly and they go out of their way to help with everything I needed. My online reservation was messed up and Pryzm quickly corrected everything with ease and no stress. She knows what she is doing! These people at this location know their stuff!!!

Rating:

5.0

Great experience. 2 guys there stayed late to help me hitch my tow dolly to the trailer, really appreciate them

Rating:

1.0

I was super frustrated that the truck I had reserved was not there. This was supposed to be a quick and easy process, and instead it took me over 20 minutes. U-haul customer service upgraded my vehicle for free, but that doesn’t take away from the fact that I had reserved something and it wasn’t there. The truck I ended up getting had a messed up gear shift as well, and the lights in the dash would not turn on, so driving in the dark with it was not fun. Overall, terrible experience that makes me not want to use U-haul ever again.

Rating:

5.0

All the employees I interacted with was pleasant and knowledgeable about their products.

Rating:

5.0

Very convenient pick up and drop off.

Rating:

5.0

You guys need to check the lights better be customer gets it.

Rating:

1.0

Storage unit leaked water all over my furniture during rain. Couldn’t sell boxes back to them.

Rating:

5.0

Thanks

Rating:

5.0

Manager of site was extremely helpful and kind. I will go back to that location again because of her.

Rating:

5.0

Friendly and extremely capable staff

Rating:

5.0

The place is very convenient and I like the fact that you can rent inside or outside. I have also rented a truck and a big truck and two storage units and thank you very much. I was very happy with your place and your people help.

Rating:

1.0

Uhaul made our move from NY to KY atrocious! The mechanic that came out because their 26' truck was lurching, shaking, and having trouble maintaining any speed above 50mph told us that the engine was barely capable of carrying it's own weight, let alone anything we were trying to move and keep driving it until it broke down. They took approximately 3 hours to send a mechanic in the middle of the night, forcing us to get a hotel, but refused to cover the cost. The only reason we used the storage facility is because they offered the first month free. When we had a need for a truck because ours broke down, they charged us around $180 for approximately an 8 hr rental, even though the truck they rented to us, sight unseen, claimed to be available for $20. We are thrilled to have our belongings removed from their facility and likely will never use them again.

Rating:

5.0

First off, Primary and Sarah are just awesome and so extremely helpful. I've dealt with Sarah before but this time I worked entirely with Prizm and it wad just a complete pleasure. She checked me in, took me to my units to show me where I would be located, offered and honored a discount promo that saved me money and was a complete delight the whole time.

Rating:

5.0

May be best customer service experience I've HD in a long time. Thabo to Sarah and Jakd

Rating:

5.0

Awesome and convenient!

Rating:

5.0

Prism was an absolute dear and so very helpful getting me settled in. What an asset!

Rating:

5.0

My only complaint is that I moved out on the 8th of the month and I don’t get any of the money back for this month. I just closed on my house and this was the soonest I could get my stuff out of storage. So to pay $220 for 8 days well that shouldn’t be. I paid on time every month and I made sure my unit was clean when I left. I was expecting at least $150 back. R/s Shawna Clay Shawna.2812@gmail.com

Rating:

5.0

Best U-Haul

Rating:

5.0

Sarah the manager is super friendly and very helpful and makes your experience very easy.

Rating:

5.0

Clean storage no bugs or mice will be using only this place in future if needing a storage room again.

Rating:

5.0

Staff is great everything went very smoothly thank you

Rating:

5.0

Sarah, at the Richwood, KY location, was extremely helpful and knowledgeable. She helped me determine what option would best suit my storage needs. Sarah went above and beyond to quickly provide a solution for my time sensitive situation. I am extremely grateful for Sarah’s kindness and professionalism. She made a challenging situation less difficult and that was a blessing for me and my family.

Rating:

3.0

The gentleman that helped me when I rented the area was very nice and helpful. When I called to speak to someone when I had a question about leaving the facility a female that answered was very rude and harsh. If she is there when someone needs to rent I would not recommend it.

Rating:

5.0

Sarah at the Richwood Facility is a very sweet and one of the nicest ladys I ever met. She helped me with everything I needed. I recommend this lady and the Richwood Facility. A job well done.

Rating:

5.0

Sara was FANTASTIC!

Rating:

5.0

Sara the uhaul manager at the Richwood ky facility was very very nice.

Rating:

5.0

Sara the general manager of the Richwood Kentucky Facility is very very nice and she help me fix a problem I had. Very helpful nice lady.

Rating:

5.0

The staff were super friendly, caring and helpful

Rating:

3.0

Customer Service wasn’t good at all. The kids at the counter didn’t seem like they knew what they were doing. Should’ve had the truck I rented a day before pulled up and ready to go for me. Wasn’t fueled to where they said it was. The storage container was great though. Great help and personality from the container!

Rating:

5.0

Sarah Wells is top notch the best and most professional there is at Uhual

Rating:

5.0

Very helpful and courteous staff.

Rating:

4.0

We pulled a trailer from SC but when asked where to return it to automatically said Elsmere as the one in Richwood wasn't even listed. Sure would have been closer.

Rating:

4.0

I'm trying to click on the #s,with my ratings ..it's not allowing me to. All of my answers,1 thru 6,are yes. And ,excellent,is my overall rating. Very impressed with employees of uhaul.

Rating:

5.0

All the above works for me

Rating:

5.0

Immaculate and well kept. No sign of any critters or bugs at all! Very reassuring!

Rating:

5.0

Sarah does a fantastic job!

Rating:

5.0

Sarah was very helpful

Rating:

4.0

Sarah was great and I really her help I highly recommend this place

Rating:

5.0

Very friendly and helpful.! Clear with gaining access instructions. Perfect for our temporary storage needs

Rating:

5.0

NA

Rating:

5.0

Loved everything about it

Rating:

5.0

From start to finish it was very very easy. I have no issues or negativity to report.

Rating:

1.0

When I arrived for initial check in for a storage unit, no employees were to be found for 10-15 min. When they were found, they were teenagers and were not tracking my reservation and assigned me a storage unit that was already occupied, which they cut open. It look 45 min or more from getting there to getting my storage unit. Further, due to the gutter and drainage design of the building my unit was in, rain water entered it (no telling how many times) and much of my possessions were damaged by water. At currently calculations it is over $6k in damage. Staff didn't have an answer for me as to what to do. I was essentially told that since I did not buy the insurance offered, its on me. I don't believe that the faulty design and/or condition of the unit I rented is on me. The unit that I had can't be rented to anyone else until fixed. I'd never use this facility again or recommend it.

Rating:

5.0

Sarah took the stress out of an already stressful experience. Quick, efficient and knowledgeable! Everyone I encountered was! This location will be highly recommended.

Rating:

5.0

The absolute BEST price by FAR for Both the storage units and the Uhaul rentals! The hours were also the best around even on a Saturday which is when I had my reservation and got my unit!

Rating:

5.0

Dominic was extremely helpful very professional has great customer service appeal!

Rating:

5.0

Clean and very safe

Rating:

5.0

The lady in the office is a absolute Rockstar.

Rating:

5.0

Sarah is great You better take care of her because she’s doing great things for you. NEGATIVE TO CORPORATE The entrance and exit roadway that is gravel is in bad shape when driving on your truck through there with a load of my personal belongings. This was the most treacherous place and most likely area that I was going to cause damage to my stuff. It’s very rough and it needs fixed.

Rating:

1.0

Prices is to high

Rating:

3.0

Have not moved in yet. Moving date will be April the 29th

Rating:

5.0

Everything was great - very helpful.

Rating:

4.0

did not or still do not know what you mean by access hours. I thought i could come and go as I please as there is no gate restricting access.

Rating:

5.0

Sarah was amazing. She got us a closer unit and was incredibly helpful.

Rating:

5.0

I already advised friends and family.

Rating:

5.0

Sarah Wells General Manager was very professional It was a pleasure working with Sarah If I ever need a storage unit in the future I will definitely use U Haul Thanks Perry M.

Rating:

5.0

Huge investments happening at this location and you can tell it will be a state of the art place. Tag was attentive and friendly. The process was extremely easy and didn’t take much time.

Rating:

4.0

Need access time to be longer then 10pm

Rating:

5.0

Sarah was a very nice ,and helpful. She answered all my questions and she went out of her way to make me feel comfortable

Rating:

5.0

Super easy check-in. Clean unit.

Rating:

5.0

Sara was very professional and knowledgeable

Rating:

5.0

Love the self entrance an 24 hour service

Rating:

5.0

Sara is great to work with. She runs a great facility. She is very friendly and has great customer service.

Rating:

5.0

Clean and very nice staff

Rating:

5.0

Great from start to finish. Organized, no hassle. Thank you.

Rating:

4.0

Made the whole process easy from move in to check out

Rating:

5.0

Very helpfull

Rating:

2.0

Reservations messed up multiple times, called 20 minutes before pick up to inform that they don’t have the truck and never had a storage unit reserved. Was told first month free, then received a late notice for the bill the next day.

Rating:

4.0

Very helpful personnel. Location is a little outside if the location needed, but awesome that you are able to drive right up to the unit and don't have to walk inside or to another floor.

Rating:

5.0

Sarah and Allan were awesome! They work very hard and are always super polite!

Rating:

2.0

Rented outdoor RV/trailer storage. Facility does not have controlled access - shares grounds with flea market that causes many issues with stored trailers. Departing due to U-Haul discontinuing this type of rental, but turned out to be a good deal as we found storage for half the cost at a secure and covered facility.

Rating:

1.0

We had our camper vandalized are your storage parking lot. We parked it by the lights and your security cameras. It didn't stop someone from doing 6200 dollars in damages. There have been several reports of the same issues at this location. Nothing said or even a sorry for our situation we have. We will never be back and in know way will we ever tell someone to rent from uhaul again.

Rating:

1.0

Has nothing to do with staff at the U-Haul center itself it has to do with how they are set up. Your reservation line set me up to store my vehicle in a location that is insecure except for a few cameras. No locking gate for after hours! It is a flea market with a U-Haul business attached to it. It is not secure. I had no choice not time to move it. I'm literally depending on a guy who sleeps in their lot in his van to watch over it as he does for the flea market patrons things as kind of a barter for being able to live on the lot. While he seems honest it's not the point. You should not send someone to store a vehicle at an unsecured lot!. I'm only keeping it there for a week thank goodness but seriously?!!

Rating:

4.0

The man door needs to be bigger and instead of a bend it should go straight. There is plenty of room to make it a larger entrance. Sarah was awesome to deal with.

Rating:

5.0

Thank you to Sarah for all her help; our time renting was great thanks in great part to her. The place was very clean and conveniently located. The weekends can be very crowded because of the flea market, but I was never a major issue.

Rating:

5.0

Sarah is great. Got my storage needs taken care of.

Rating:

5.0

Thank you for such great service