Customer Reviews for U-Haul Moving & Storage of River Oaks

Rating:

5.0

No

Rating:

3.0

The representatives at the store need to be more clear about the drop off time I was told end of day for my 2-day rental. now I've been charged an extra $100 because the paper say 2:00 p.m. representative says don't worry about that. As long as it ends off day you'll be fine. and I returned it at 8:00 p.m.. so i was lied too an now or of $100 for 6hrs. Never again

Rating:

4.0

The staff was friendly and assisted me with my move-in and out process. The staff can do better about keeping the space more organized and in a clean condition. Overall; the space is secure just need more cleaning of the floor and maintain organizing of carts and other facility materials.

Rating:

5.0

The experience was truly great The service and associates yes I would recommend this location to everyone thanks for servicing me so very well

Rating:

5.0

Y’all is the best and there’s nothing y’all can do y’all know what y’all doing thanks so much

Rating:

1.0

Every time I come in to rent a truck because I’m a frequent customer that’s always something with them. They gave me a truck that I had to stab the break to try to get the truck started because I didn’t want to do that the representative she looked at me like I was crazy or something. Why would I try to stab a break and twist the ignition to start a truck and tear the damn truck up before I even get the truck off the lot, I think that’s a mechanism to make sure they don’t nobody drive off with the truck without them checking the truck. The other thing is when I return the vehicle the lot of maintenance representative go tell me that I need to check the headlights and turn signal before I leave and he’s standing out there and that’s his damn job. They act like they don’t wanna do no work at this store. I rather go on 95th St. and rent a truck then to deal with them.

Rating:

5.0

The manager Jessica t was cool

Rating:

4.0

Nothing really

Rating:

1.0

Truck was terrible, really felt old and worn down. Staff is not personable and takes a long time to check you in.

Rating:

1.0

Always watch the milage on the truck and have a picture evidence before leaving there and when dropping off, have the picture too. They'll add miles to you and also insurance

Rating:

4.0

Have better trucks to rent, the truck I used has a torn/split in the latch where rear door hook secure to the truck floor.i did take pictures and sent them to uhaul. But I didn't notice it until I got the truck to my home.

Rating:

5.0

The manager and staff were very helpful, polite, patient, kind considerate and answered all of my questions. They greeted me with a smile and a welcoming hello. Amazing customer service!

Rating:

5.0

Thanks 🙏

Rating:

5.0

Great experience at this location the employees were very knowledgeable and professional. Will use this location again.

Rating:

1.0

The two African American ladies were rude, curt, non helpful and dismissive with the process of my attempt to return the truck. They should be fired or required to attend classes on customer service.

Rating:

5.0

Great Customer Service Support Supervisor Jessica is Great 😃👍

Rating:

5.0

NO COMPLAINTS.....MS JOHNSON WAS GREAT.

Rating:

5.0

Great and fast customer service

Rating:

1.0

La gerente tiene mal trato con el cliente, es demasiado grosera al igual con su equipo de trabajo. Le grita mucho a su personal. Tiene pesima actitud.

Rating:

5.0

The Staff is friendly, helpful and professional. Which is a rare in today's world. Thank you, U-Haul.

Rating:

5.0

Amazing customer service. Wonderful team at this location! They exceeded my expectations in every way.

Rating:

5.0

Good service

Rating:

5.0

159th & Torrance is my favorite Uhaul rental place! Jessica and her staff is outstanding!

Rating:

1.0

Customer service should be better people in charge should not take advantage of there job when people rent equipment they need it for a reason customer should not get negative respond should try to help customers period. Everybody body business is important

Rating:

5.0

Service depot is putting defective trailers (no brake fluid in the surge brakes) back out to the locations, but that's not on the location to resolve.

Rating:

5.0

Very customer friendly Jessica and her assistant was very very knowledgeable and helpful through out the entire rental. U-Haul needs more experienced managers and individuals like these two employees.

Rating:

5.0

I love the manager!!!

Rating:

5.0

I just really appreciate the fact, that everytime that I go in to rent a truck, Jessica and her staff is always kind and very helpful to me and I appreciate the excellence customer service!😊😊

Rating:

1.0

This place had no attendant on staff. This was the 3rd location where no one was on site to assist my return. The 1st was on Glenwood Lansing Rd (closed at 12:00) & 2nd location was on Ridge Rd in Lansing, IL no one on site & no sign showing hrs.

Rating:

5.0

The service was great and equipment was in good shape

Rating:

5.0

Nothing

Rating:

5.0

The staff was very nice and professional.

Rating:

5.0

Nothing, customer service is great here I passed the one near me to come to this location.

Rating:

2.0

Why the hell do I have to provide 3 different contact phone numbers with an out of state license. You’re doing business with me, you need my phone number and an emergency contact. Fuck out of here with the rest of that bullshit. Also, why was I billed for 1300 miles of use when the drive was less than 1100 miles. I told them this at pickup and she just shrugged.

Rating:

5.0

I was satisfied with service.

Rating:

5.0

This is my second time here , the place is very clean and smells very good . I’m always welcome by the employee. . I remember that guy name but is is very funny he welcome me here all the time . He do above and beyond his job take care of three people, and make sure that everybody understands. What they need to do or need any questions need to be answers.

Rating:

5.0

Everyone was helpful and professional

Rating:

5.0

Nothing

Rating:

5.0

Excellent customer service

Rating:

5.0

Everything went well at this location. Ricky L. Is Friendly, professional and Hilarious! He helped me resolve the issue I had with no headache and I appreciate him for it! Although, my next comment won't change anything, U-HAUL IS MAKING MILLIONS WITH THE PRICE FOR MILEAGE @ $1.29 per mile. I went from Calumet City to my home in Chicago and it cost me over $80 plus the $20 10ft truck and $10 for fuel and tax! I spent my entire month of grocery funds on moving boxes from a storage unit to my basement! That's RIDICULOUS! THANKS FOR STARVING ME THIS MONTH U-HAUL! Meanwhile, the OWNERS are in their huge mansions eating & drinking good and laughing at "US" unfortunate individuals!

Rating:

4.0

Everything went smooth, checkout and check in.

Rating:

5.0

Fue muy satisfactorio y el personal todos muy amables en espesial la manager

Rating:

5.0

I can't think of anything else I was very happy with everything. I would tell anyone that is needs a u haul I would recommend them your company.

Rating:

5.0

The employees was very nice and friendly. They great you as you walk through the door.

Rating:

2.0

I rent the tow dolly drop it off same day next day they call me when i was going to drop it off i told manager that i did already and the need to send me some money back because they took 75 still waiting for my balance

Rating:

5.0

From beginning to end Experience renting the U-Haul trailer was terrific.

Rating:

5.0

Jessica made my experience great!

Rating:

5.0

Jessica was very helpful

Rating:

1.0

First you can start by replacing or sending the manager Jessica J, back to customer service training. She has a very bad attitude, rude and obnoxious when I checked out on 12/23/24, and it continued on my check in on 1/3/25. All because of my decision not to rent a dolly I had been charged for, and she refused to take the time to give me clarification on the charges when I checked the truck back in. My business went from uhaul every December for 9 to 11 days for years. and have never experienced this. We will never, ever rent from this facility again. Thanks

Rating:

5.0

Wonderful service worker have a great spirit helpful caring loving rate 10

Rating:

5.0

Jessica was excellent! She is extremely knowledgeable about her job, and made the process simple to understand. She explained everything in a clear, quick and ease of process way!

Rating:

4.0

I ran into a issue and would like to speak to a uhaul representative

Rating:

3.0

Have more than one person inspect the return vehicles

Rating:

5.0

Good service an atention

Rating:

2.0

Be transparent about the process; outline the entire procedure and emphasize the need for a backup plan in case U-Haul cannot reach the driver.

Rating:

4.0

Service was great 👍

Rating:

5.0

Jessica Johnson is very good at what she does

Rating:

5.0

Jessica and Rolando were very polite and professional! THANK YOU!!!

Rating:

4.0

Nothing. Very professional and friendly!

Rating:

5.0

Secure transportation secure trip

Rating:

5.0

Jessica and her staff provided excellent customer service.

Rating:

5.0

Excellent customer service. The store was clean and not cluttered. My experience was great

Rating:

3.0

Service was average.

Rating:

5.0

The best full service U-Haul center in the Southland. Customer service is both professional and personable. The facility is clean and well maintained. Proud to have this top tier provider in Calumet City! Alderwoman Monet S. Wilson

Rating:

5.0

It is a great place and the employees is very nice.

Rating:

5.0

Keep up the good work.

Rating:

1.0

Manger of the store was very rude i would never come to this location ever again

Rating:

5.0

I love this facility! The Mgr Jessica is super awesome. I was pleased with my experience.

Rating:

2.0

My storage unit was good. However, when I removed my belongings there was mice droppings in my couches.

Rating:

5.0

The woman who worked behind the counter when I closed my unit was absolutely amazing and such a joy to see people care about their job. Thank you so much!!!

Rating:

5.0

Jennifer was wonderful to us on our business with u haul thanks

Rating:

1.0

I feel as though there could have been better management and communications. I was constantly billed for a unit that I was vacated. Had vacated in June had let everyone know that the unit was empty and somehow or other. There was a lock on it. It is not my lock And I kept getting these letters and these bills which I dispute all. So , I just feel like I won’t use your storage area again.

Rating:

4.0

Easy transactions. Plus nice & clean units.

Rating:

5.0

Jessica was amazing! Always helpful and very great service.

Rating:

3.0

Worst store associate Very unprofessional

Rating:

5.0

The manager is amazing and I will keep on coming back and refer people to this facility because of her professionalism and she goes above for her customers!!

Rating:

5.0

The customer service was excellent she made me feel like she been knowing me for everything it made me feel comfortable great experience.

Rating:

5.0

Only issue is one door to the other side of the facility stayed broken and that was on the side where my unit was.

Rating:

5.0

Jessica and staff are the best

Rating:

1.0

This storage place I would not tell anyone about it! The manager there find ways to make money off of people! #1 I paid $50 for my lock being cut! Because she said housekeeping found my storage unit lock was in the wrong hole! But it was secured and locked! How housekeeping see that and my unit is one up in the air tight, not on the lower level! Then she want to put a lien on my storage for 40 some dollars for insurance I never had! And tell me my rent was late and I had to show her I had a receipt and my account was on Automatic payment! This lady kept trying to get money out of me for nothing! This the worst situation I ever had! I work all the way in Wisconsin and had to keep running back to Illinois to try and save my things! I move out! She try running a scam on the customers! I appreciate you thank you!

Rating:

2.0

Store manager put a lock on my unit because they ran out of zip ties. When I came to move in I couldn't. Which caused me to be charged more for my truck rental. Then she got snappy with me because her employee didn't show me the proper way to sign in

Rating:

5.0

Jessica is the BEST!! She made the move in and truck rental process extremely simple.

Rating:

5.0

I’ve used numerous storage facilities over the past two years during a couple of work related relocations, and this location and the way the facility is kept is the absolute best I’ve ever seen! I told the manager it is fantastic and I really appreciate it how well they keep the place up and the garage is that you can use to load and unload your truck make for a very easyand efficient process. This is the last leg of my move and it was a wonderful experience. Thank you.

Rating:

1.0

My unit had a bunch of rat feces in it n on medical stuff I needed

Rating:

5.0

Howdy, I have been around for years & across states. This Facility is the one I recommend more. This was my 1st time for 24 hour access. This was the best feature. I drove in from INDY & to be able to pack the trailer in the A.M. after hours was above & beyond. Also to top that the POLICE parked in the area til I finished which made me feel more safer! Be & Stay Safe.

Rating:

1.0

The place is clean and secure. However why would I stay at a facility that I can not contact? Only way to talk talk to someone in the Calumet facility is to literally come into the location. That's a big inconvenience especially when your Calumet employees are answering the phone and saying please hold and never come back to the phone. Then we are transferred to customer service representatives in a totally different state who says you have to go to that particular location to receive answers. Come on Jessica that's ridiculous!

Rating:

5.0

OUTSTANDING SERVICE and no surprises. Had an absolutely spectacular experience. Incredibly pleased!!!

Rating:

1.0

Ronaldo was extremely rude to customers and his coworker. He seemed to be under the influence and was using profanity when speaking with customers and would ignore and walk away from customers when they were asking questions. I understand they were short staffed but in no way should he be acting so unprofessional. After I was checked in, my card to get in it did not work and he told me it would take a week to activate. He also mentioned I could only access my storage when they were open or else I couldn’t get in. When he walked outside to look for a truck I witnessed him smoke a marijuana electric pen. He was also extremely mean and condescending to his coworker who seemed to be learning the system and was yelling at him. I have never experienced anyone treating clients and coworkers in such poor manner. This guys really needs to be looked into because that was just unacceptable.

Rating:

5.0

They always kept me notified on everything....A BIG THANK YOU FOR YOUR SERVICE..

Rating:

5.0

Great service

Rating:

5.0

No comment.

Rating:

5.0

Wonderful professional employees who serviced me very well. 💯

Rating:

5.0

Though I booked online. The staff at the facility was most helpful.

Rating:

1.0

They get all five star my phone broken

Rating:

1.0

The facility claimed that I was not in the system since they had rented it to another person.

Rating:

5.0

I love them all

Rating:

5.0

The facility was well cared for and very clean.

Rating:

5.0

Nyellie was super helpful and amazing to work with. I'm so happy she was able to assist with my account; I'm truly thankful for her knowledge and kindness

Rating:

5.0

👍👍👍👍👍

Rating:

5.0

I will be going back!!!

Rating:

5.0

Great staff, both manager and employees were professional and friendly.

Rating:

5.0

Always nicely lite up when going to unit. Bathroom was always nice & clean. Friendly help was always there. Outside area very well kept..

Rating:

4.0

Girl that works inside was a little rude but other than that no complaints. Jessica the store manager was great!

Rating:

1.0

Poor customer service. I was not able to access my unit. I was provided a card when I first purchased the unit to access my unit after hours. WELL, the card doesn't work. I called in to get assistance and the bootleg troubleshooting they do, doesn't work. I had movers and a truck. Jessica could have cared less. Instead of me being negative and getting all upset, I came back the next day during business hours, and guess what card still doesn't work, the bootleg troubleshooting in person doesn't work either. The lady had to override whatever it was in the system to let me in. At the end of the day, it was a system error per the lazy store manager. If it's a system error and I'm doing my part, why not come into your store to assist, especially when I was told I can access my unit at any time? Some people just shouldn't be managers especially when they could care less about a customer.

Rating:

5.0

Jessica who was pleasant and professional.

Rating:

4.0

A great uhaul facility, had peace of mind with my belongings being there. They are clean and well kept.

Rating:

5.0

Jessica is "beyond excellent" in her customer service skills. She was always polite, service-oriented and fun to be around. Jessica made you feel at ease for she explained everything (details of the storage process) and assured she was available for questions, if needed.

Rating:

1.0

I left a review on the site. I would like to give 5 star due to the young man that gave me the locksmith phone number and his professional attitude. and other people that work there nice attitude. But unfortunately if you have a boss or a manager that is not professional, it's hard to give a good rate due to one that is suppose to lead.. I don't understand how one Jessica the bully can have a nice team and she be the way she is. She pick and chooses who to be nice to . My check out was herendous and one of the worst experiences I have ever had. I must say when I was done I felt like a person that had divorced the wrong person. I woke up so happy that I no longer had to deal with that individual ever again... I didn't call Mr Ray because I know like the review I left saying as least as possible. That KARMA is real. People need to treat people like it's there last day on earth. Instead of treating them like idk wormy dog poop. .

Rating:

5.0

The faculty is clean and easy access I love it, I will rent again

Rating:

5.0

Jessica the manager was the best, she went above and beyond my expectations. Thank her for the support.

Rating:

5.0

I love them !!

Rating:

3.0

I didn’t get the unit I reserved and I was charged and now have to wait on my money to get back in my bank account. This is so inconvenient! Wasted time and gas… only have good customer service but no satisfactory…

Rating:

3.0

I reserved for a storage unit for the lower level because I am disabled and really short. Online it says the unit is available. When I got there, the unit was not available and they had charged my card before I saw the unit they were trying to give me besides the one I said I needed and reserved. They should make sure that the customer is accommodated before they waste their gas and time and money. I have to wait for my money to get back on my card. I can admit they called around for available units of my preference but the prices were high and it was too big. Other than that, customer service was good. Just don’t like the fact I have to wait for my money and I still don’t have a storage unit. Thank you!

Rating:

4.0

Manager has bad attitude

Rating:

5.0

Great crew, great management.

Rating:

5.0

It was a pleasure doing business with U Haul

Rating:

3.0

They have Rodent boxes in the units. Also I would refer a friend but I would first let them know about the Rodent boxes

Rating:

1.0

over charge me not knowledgeable about the truck slow information hate to use uhaul again very unprofessional just for a sale gave me bad information on purpose

Rating:

5.0

Jessica is amazing and this is the best UHaul store I have been to.

Rating:

5.0

Jessica was very nice and friendly

Rating:

5.0

The manager Jessica was a little obnoxious, she need to let the staff do their job without interfering & while they're dealing with a customer truly got on my nerves

Rating:

5.0

Prices to high

Rating:

5.0

Jessica and the associates were wonderful to us and very informative and made the process comfortable and she really had us in such a good mood because of her playful personality and the jokes kept coming and we loved her for being like a family member to us.

Rating:

3.0

The system lost my reservation. I had to change storage spaces a couple of times due to sizing. I was told I couldn’t change again because they had to sanitize and nothing was actually touched. The guys could not figure out properly how to refund my cash deposit more training is needed for your staff.

Rating:

5.0

The General Manager Jessica and her staff was always so polite and helpful. They knew me when I walked in. They made me feel like part of the Uhaul. The GM Jessica she’s awesome.

Rating:

3.0

The service was fine but somehow my account ended up in my husband’s name who doesn’t have an account, never understood that.

Rating:

5.0

MRS JESSICA & Miss Shiqett was very nice and patience to help with the online process.

Rating:

3.0

The storage facility’s office hours convenient, clean and well lite. I had no problem with the facility at all, my problem was with the management. Ms. Johnson was cool when I first started my contract 2 years ago. She became very disturbed by me when I feel behind on my monthly storage bill. I lost my job, because I was taking care of my only sister that had cancer. Shortly after that I lost my sister as well as my only brother two months later. I was paying something on my monthly bill, but it wasn't enough. I had been speaking to Jessica Johnson from the very beginning, to see if she could help in anyway with late fees or something. She was very uncooperative in this matter. At one point she even got totally ugly with me. I do understand this is a business and it can't run properly unless we pay. I just felt given the unforeseen circumstances I was facing Ms. Johnson could have been more compassionate and work out something with me. My things have been sold now and I am so sad, as there were my family things in there that meant something to only my family and I. I would have understood if I was a new customer and had been regularly late. Definitely a unfortunate situation, and I will never use uhaul storage again becauseof it.

Rating:

5.0

None

Rating:

5.0

The young gentleman and lady where so helpful

Rating:

5.0

Always friendly and helpful

Rating:

2.0

The person who claims to be the "OWNER" Jessica is very rude, obnoxious, and very confrontational. You would think she would lead her staff with examples of good customer service, descalation practices, and to remember she represents the U HAUL name so it should be done with more professionalism than she displays.

Rating:

5.0

I loved the storage unit. it was clean and everyone was helpful.

Rating:

3.0

I didn't know how to gain access by me coming After 5 pm. Lock wasn't in unit so I had to leave and go buy lock. I did speak with manager about the issue and will be issued a credit for the lock.

Rating:

5.0

The supervisor was amazing

Rating:

5.0

Jessica's gave us the BEST service during the time we had storage at UHaul. Friendly, attentive and very personable. Now she is a keeper! We have another unit and hopefully we will continue to have her assist us with our needed services. I will tell others about this facility, for sure.

Rating:

2.0

There was no lock inside the unit when I arrived and no visible staff. I had to find another place to store my things. I never moved in.

Rating:

3.0

I couldn’t get in my storage unit was giving a access code that didn’t work. Hard time returning the truck because I couldn’t get in my storage

Rating:

4.0

Only thing that I would say needs more employees to work to help people get through the process faster. Jessica Johnson the manager she was wonderful.

Rating:

5.0

The staff (Mike) was wonderful and I Love how Jessica J explained everything.

Rating:

4.0

Very clean facility! The best I've ever seen! WOW! And Jessica and the staff are the best!!! Very helpful!

Rating:

5.0

I was so pleased that my storage had a door that could be opened without having to be lifted up. Because I am an older woman it was difficult for me to lift the gate but this unit has a door. I am so pleased. And Jennifer it’s just special.

Rating:

5.0

The staff were helpful and everything went smoothly.

Rating:

5.0

Mr. D. Townsend was very knowledgeable regarding the U-Haul products and patiently assisted me.

Rating:

5.0

Great customer service and friendly staff.

Rating:

2.0

No one at the facility was useful in any way. I had to call the 800 number SEVERAL times.

Rating:

3.0

The building was fine. During covid, there were weird hours causing us to leave in the middle of a move, which was frustrating. On move out, the process was long and the customer service lacking.

Rating:

5.0

The manager was great and kind to me. Thank you!

Rating:

3.0

My experience has been wonderful and very convenient. I highly recommend the company for your convenience.

Rating:

4.0

Manager is awesome! Very friendly, polite, & helpful. Storage unit location was a little inconvenient which made our move longer. But overall… good.

Rating:

5.0

They were real helpful to offer me a box to put my things inside the box that was tore up.

Rating:

4.0

I love this location, they are so helpful and friendly

Rating:

5.0

Good service

Rating:

5.0

Great manager very helpful she was great !!!! Clean and pleasant

Rating:

3.0

Some of my clothing have been damaged but with service people was good but my thing was damaged by water or something .but thank you all.god bless

Rating:

3.0

You need more employees to assist customers. At the end of my services, I received a final receipt and a few days later another charge was added to my card. All I can say is I'm glad I no longer need your services after almost 2 years.

Rating:

5.0

Manager was great!!!!!

Rating:

5.0

My problem was with the truck. Sounds like a transmission problem. Has a dragging sound taking a long time to change gears. The tow button is always pushed and light off.

Rating:

5.0

Jessica is awesome! I highly recommend your specific location.

Rating:

5.0

I have the perfect storage unit and the price is great as well. Mrs. Jennifer is such a delight to come in contact with. She is extremely helpful, courteous and such a professional

Rating:

5.0

Staff members are very knowledgeable and very helpful and courteous. I would recommend this location.

Rating:

5.0

Solo una persona no me trato bien pero es exelente el trato del personal

Rating:

5.0

Jessica saved the day after another employee pretty much botched my reservation.

Rating:

1.0

The store manager Jessica has the worst attitude and next time I move no I will not be renting anything anymore ever again from uhaul bye

Rating:

4.0

Price is a little high when compared to others.

Rating:

5.0

The manager was very helpful and friendly. She went above and beyond the help me. The staff was professional and helpful as well. My experience with this storage facility was great.

Rating:

5.0

Jessica is on top of everything she gives excellent care for her customers

Rating:

5.0

Very clean and friendly people work there

Rating:

5.0

We always felt welcome when we came in. Jessica was always helpful and genuinely happy to see us. The unit was clean, temperature controlled, and easy to get in and out of. I highly recommend using their services.

Rating:

5.0

Not sure what the associate name is that helped me but he was very informative, knowledgeable and friendly. To be honest I was going to make purchase but his customer service sold me. Job well done

Rating:

5.0

I'm new to this facility and have had a very good experience so far. Everyone has been. very helpful and friendly

Rating:

5.0

This was my first experience with a commercial storage unit--what a pleasant surprise. The facility was spotless! Accessing the space was secure and easy to negotiate. Carts to move items were always available. There are two large "garage" units that you're able to pull your car in to load and unload. What I found really cool is a recycle area. If you have stored stuff that you no longer want, you simply place in the area and other renters are able to take items that they can make use of. I actually found a very nice pair of Air Jordan's that needed a bit of TLC. I threw them in the washer and voila, like new. I gave them to a homeless man--he was so appreciateive! I would not hesitate to store your treasures at this acility. Jessica Johnson is the driving force behind the facitly, always there, always willing to help!

Rating:

5.0

Great customer service and outstanding service

Rating:

5.0

Excellent service

Rating:

5.0

The staff was very courteous and friendly and respectful

Rating:

5.0

They are were great and very helpful. They were so patient and friendly and helped me find exactly what I needed.

Rating:

5.0

The manger very Nice and very helpful and always pleasant every time I come in there the staff is very very very nice

Rating:

4.0

The storage locker could be larger. the upper lockers aren't easy to use.

Rating:

3.0

The bathroom didn't have any soap. Otherwise it was a good experience.

Rating:

5.0

Jessica was wonderful

Rating:

5.0

Jessica is really nice I was really frustrated about the move and problems I had with the uhaul truck but she did a great job in providing excellent customer service

Rating:

5.0

Going to miss the employee and Jessica the GM. They was always nice and friendly made my year there great. One thing I know if I ever need a place to storage or Uhauel I will be there.

Rating:

5.0

Service was excellent.And pleasant😘Storage WAS clean And Staff Was friendly.Very Pleased with the Service.I became a Customer.😃

Rating:

5.0

They were quick and pleasant to work with.

Rating:

5.0

Mrs. Johnson was very professional and considerate toward my needs.

Rating:

5.0

My storage experience was great. I have not one complaint. My things were very well secured from theft, pest, and temperature/humidity control. All my things were well kept. I love it. I would use them again.

Rating:

5.0

Mrs. Johnson was very helpful,polite,well mannered,and quite informed about her facility and others as well.Although she was not able to accomodate my wife and I,she made it possible for us to obtain the service we required. In my opinion Mrs. Johnson is the BEST.

Rating:

1.0

The manager needs to work on her customer service skills. She was very rude to a customer for misunderstanding what she was trying to say and one of the employees started crying because of the way this manager had been treating her. This was an experience I dint care to ever go through again.

Rating:

5.0

Initially, I found it odd that a reservation was not a confirmation, so I went into the facility. The person who helped me was great! We got it all straightened out and confirmed.

Rating:

3.0

Storage location clean and well maintained. I believe the organization can do a better job training the store manager. She is well competent and serious and passionate about “her” storage, but leadership training would be helpful to staff and customers.

Rating:

1.0

That Mg is disrespectful and don't know how to talk to people did read the paper work to me . i thought that the truck was for three day she said she was 📞 the 👮 on me they made a mistake. I rent a trailer first they put it on a different number so I did get that right the person the phone had everything incorate the was made at me The mg was talking bad about the other work to me she charge me for being late plus I mop the truck out and close it and it was hot it small . I had my own dally she charge me for one of my kids pulled it with the TV. This happen 7/6

Rating:

4.0

Only complaint was the entry We had to unload was very BAD... It was 2 staggered BOARDS on ground, at doorway that we tried to push/pull dollies over, and more times than not, many of the times, items fell off The cart. Very difficult moving in......

Rating:

3.0

I lost my locker key and i can't get in my locker they told me to get in my locker i have to pay $50-60 dollar i already spend 300.00 for the mover and the sale man said it. Look live my storages is to small i still got stuff in the truck

Rating:

5.0

The sales rep Damien (1510 Torrence Ave Calumet City, IL), was more than helpful and quite knowledgeable about your products and services. We are Extremely happy with our experience. Thank you U-Haul and especially Damen for all of his assistance.

Rating:

5.0

Excellent customer service and the process went fast.

Rating:

5.0

General manager was very knowledgeable and friendly. Service was exceptional.