Jessica is a great manager and I hate to give this review but I must, Shalik Williams should be fired!!! He got mad and very disrespectful because I politely asked him to put on his mask when he walked up to talk to me by the entrance in the lobby, (I have already had COVID-19 once, never want to be that sick again) he proceeded to name call me some profound racist slurs witch I am still hurt by, he even called Jessica and told her he was holding himself back from slapping the sh** out of me.... not once did I disrespect him, or used profanity to explain myself, yet he called the police on me a lied to them, just try and get me out of the store, thankfully his colleague came and finally was able to check in my truck... correctly, because yes Mr. Williams was purposely over charging me, his colleague also took the time to explain the charges, which Mr. Williams refused to do. I plan to seek counsel regarding the racist belitlement I received at your store, because no one deserves to be attacked for asking an employee to keep his customers safe by wearing a mask.ANGIE S.
Moving Truck Rental in Calumet City, IL at U-Haul Moving & Storage of River Oaks
Calumet City, IL 60409
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
One-Way and In-Town Local Rentals in Calumet City, IL 60409
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Very easy check I'm and out.Michael J.
Equipment was hooked up wrongKentrica H.
Stop booming appointments if there is not enough trucks available.SHANTAY P.
I love the lady that helped me my day was horrible EXCEPT for getting the rentalAmber K.
Need to improve not to put people on hold for so long too long answer. I do experience almost 2 hours for customers service to talk to.Austin G.
We needed a ramp on the truckEDUARDO G.
Provide more personnel, this gentleman was handling the business, however should not be left alone to handle the many functions, great young sir. In the days and times you should never leave yourself open to people who might have other intentions. I own a Small Business and I'm always cognizant of Safety. Great ðŸ‘Œ job!Michael B.
Great staff. Excellent Management team. Helpful and understanding.ARIEL T.
None; very friendly staffPATRICIA W.
The service was great, and the staff was very helpful, and kind!Terry T.
Nothing. Just make sure Shalik is there more often he had great customer service and helped me with everything.NIKKYA S.
Customer service was very friendly and thoroughly explained the contract!BERNICE H.
I was charge for a utility dolly but never received it upon returning the truck. I informed them that I didn't receive the dolly and I was supposed to get a refund however I have not received the refundJUAN G.
I was there on April 9,2021 around 10 am. I don't know the young lady's name but she ran that store. Lol. She was there alone and was fast, accurate, professional, and friendly. When I returned the truck she maintained the same attitude. Great job!QUIANA A.
Poor service and discrimination I drop off my vehicle and was forced to get back into truck she made me put truck in reverse and hit the brakes then turn on each turn signal then wait for her to thump the tires I have been renting u-hauls for over 20 years you can check your camera she only did me this way if this what there supposed to they must do it to everyone not just the customer that are blackJOHN H.
The power was off in most of U-Haul thru no fault of management. Have used U-Haul a few times, very pleasant Manager. Willing to answer all questions.BARBARA K.
Jessica and staff are phenomenal! Every time I'm in need, they make me feel as part of the family to meet my needs.GREGORY M.
Nothing it was greatNATHANIEL V.
When we arrived at the location the rep laughed basically at us because they knew they didn't have the equipment for the last four days but didn't let anyone know. I received a call saying they had it and everything was good to go. We then had to drive to a second location to pick up a trailer after about an hour of them finding one. I booked this reservation about a month before I needed it so there is no reason they could make this happen. I also had to go to two locations to pick up both trailers. Don't ever want to use uhaul ever again after this. I'll pay more for pods.TIMOTHY M.
Hello, When I have a bad experience, I typically just don't visit the location or use their services anymore. However, this time, I have decided to submit my comments because I am an advocate for customer service and feel that you cannot improve or get better at what you do unless customers speak up. Overall, my rental experience was not bad. Besides the extremely long wait time on the phone to make a reservation, it was ok. RE: Making the Reservation The agent who took my reservation was quick, knowledgeable, professional, and helpful. The only thing is that he did NOT give me all of the information that I needed in order to pick-up my rental. I am the type of customer who likes to know everything I need to know that's required for me to process my sale. It would have been helpful to know, in advance, that you require the name and phone number of someone I know as a reference. RE: Picking up the vehicle Here is where I had an issue. The agent at the location, read the reservation incorrectly and gave me the wrong vehicle. She also made me repeat the information (name, address, phone number, email address) that I gave to the reservation agent, out loud. I do not like giving my information in public as there are many identity thieves lurking about. She also forgot to book and charge me for the dolly. So I had to wait even longer to get that taken care of. Lastly she did not tell me all that is involved when returning the vehicle after hours. This is where I had THEE BIGGEST ISSUE!!! RE: Returning the Vehicle While I loved the fact that you can do everything online from your app, the agent at the location did not explain the entire return process prior to my departure with the vehicle. She should have told me that before I exit the rental, that I have to take and upload pictures of the miles and gas, inside cab, and parking location. I had to get out in the cold windy weather 3 times, in order to take the photos required to complete the return. Had I known that all of this was required ahead of time, I would have started processing the online return from the rental as opposed to getting in my car and driving up near the entrance. RE: CLEANLINESS OF THE VEHICLE Here is the last of my negative experience. When renting a vehicle, you need to make sure that the ENTIRE VEHICLE INSIDE AND OUT IS CLEAN. THIS WAS NOT THE CASE. The outside was ok, but inside the back part, I am guessing the previous renter spilled something on the floor closest to the driver/passenger seats. It looked like a creamy/white liquid substance. This made it very inconvenient for us because we were moving a mattress set. As a result, I had to find 2 blankets to cover up the mess so that it would not mess up the mattress. I understand that you are busy, but someone from the facility should inspect the vehicles prior to re-renting them, to ensure that every vehicle is clean, inside and out, and ready for the next customer. Like I said, overall, my experience was ok, but the negatives really took away from my experience. Had I known all the information ahead of time, pre-rental, return procedures, and had a clean vehicle, you would have gotten Excellent ratings from me and I would recommend you to any of my friends Hopefully, my comments will help you improve in these areas. Bottom line, I would use you again, but now I know what to expect and would make sure that my vehicle was clean before leaving your lot. Thank you. Concerned & Unhappy Renter.YVETTE F.
Allow service representatives to prep the trucks instead of the customers......I have no knowledge of prepping a truck. It was an not so nice experience.CAROL H.
After bringing truck back on time (same day) I was charge for another day also the place a moved to is 1.7 miles from previous address still in same city I was told I put 95 miles on the truck which I know for a fact is wrong something funny is going on at this facility I will not be going backKenneth B.
The worker was all alone due to his co-worker calling off last minute. There was a line of about 9 people about 5 minutes after he opened the store. He managed to handle everyone speedily, sometimes dealing with 2 customers at a time. He acted respectful towards everyone and did not get angry about his situation.JOHN G.