Customer Reviews for U-Haul Moving & Storage of Riverdale

6,286 reviews

7242 Hwy 85   Riverdale, GA 30274
(Between QT Capt D's and Home Depot, Across from CarQuest Auto Parts & Beside Just Brakes)

(770) 997-5923

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(770) 997-5923

7242 Hwy 85
Riverdale, GA 30274
(Between QT Capt D's and Home Depot, Across from CarQuest Auto Parts & Beside Just Brakes)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANGELA B  |  Overall Experience 
Rating:
1.0

I came to pick up the truck but it seems like she doesn't care about me, she works like a discrimination, I requested dolly online but when I came to pick up the truck they said first come first serve so why didn't they state it clearly when I requested? They told me to pick up the truck there but I can go to another place to pick up the dolly and pay for the dolly there, why do I have to drive a huge vehicle to go to another place to pick up dolly was 15 minutes away? And when returning they made me return the car and dolly to 2 different places? I will never go back to this horrible place again

HUYNH P 
Rating:
1.0

Customer did not leave a comment.

JARVIS H 
Rating:
5.0

Customer did not leave a comment.

Alberta A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAKIMA Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H 
Rating:
5.0

I will be back whenever I need it get a truck 🚚 or store something 💯

JOE T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

QUANISHA K  |  Overall Experience 
Rating:
1.0

Customer Service when I return real did not assist on the app to return, the truck stated she had to go pick up her grandchild

CYNTHIA W 
Rating:
5.0

Customer did not leave a comment.

Anita P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAKIMA Y 
Rating:
5.0

Customer did not leave a comment.

Brandon S  |  Overall Experience 
Rating:
1.0

Charged an extra month instead of just the $50 cleaning fee very rude customer service

Tierra C  |  Overall Experience 
Rating:
5.0

Tynisa was very awesome and helpful.

CORTNEY H  |  First Impressions 
Rating:
4.0

Only one thing that took me by surprise is I didn’t realize I had to have 2 small units for the price for 1 bigger unit.Other than that everything was good.

CALVIN G  |  First Impressions 
Rating:
5.0

The sales representative was phenomenal.

al d  |  First Impressions 
Rating:
5.0

You all did great!! Thank you. It looks great and WORKS good on my van.

Joe M 
Rating:
5.0

Customer did not leave a comment.

Harvey D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN S 
Rating:
1.0

Very bad customer service

OLUWASEUN B 
Rating:
4.0

Customer did not leave a comment.

PEGGY H 
Rating:
5.0

Customer did not leave a comment.

REGINALD A 
Rating:
5.0

Customer did not leave a comment.

Kareem A  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RAQUEL W 
Rating:
3.0

Customer did not leave a comment.

OTIS M 
Rating:
4.0

Customer did not leave a comment.

ALETHE C 
Rating:
5.0

Customer did not leave a comment.

HOWARD W 
Rating:
5.0

They are the best that ever did it our recommend this location anytime very nice it’s peaceful and helpful

TUKETU W 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY C 
Rating:
5.0

No issue smooth sailing

KEECHA D 
Rating:
2.0

Staff was rude and will to accommodate. I items got damage by water leaking in our unit. We informed the staff they only gave us a brochure to call the insurance company, never asked or was willing to change units. On move out date all of our belongs were damaged by water and mold. Never again we will go to U-Haul.

FREDERICK D  |  Overall Experience 
Rating:
5.0

All of the staff was friendly and helpful

RODNEY D 
Rating:
5.0

Customer did not leave a comment.

CICELY S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TOMMIE T 
Rating:
1.0

No the vehicle was not clean. In addition I was charged 3 times after the vehicle was returned. The customer service was terrible. Agents in the store called customers on speaker phone to verify information

TIFFANY M 
Rating:
1.0

Customer did not leave a comment.

NAKIA B 
Rating:
5.0

Customer did not leave a comment.

FARRON G 
Rating:
1.0

I would not recommend the company or location. I booked in advance and was never told there was no dolly, I discovered at the after hours pickup. I should have been notified so I could cancel since I needed the dolly to move the washer and dryer. The location refused to help upon opening. The regional manager offered another odlly at a different location with a 3 mile credit. Yet, it was a 20 mile drive. I declined. After dropping off the key I received unauthorized charges for gas. Thankfully, I had proof that the vehicle was half empty at pickup, they tried to say it was full and returned half empty. Customer service eventually helped with the last situation. Everyone had amazing service to collect my money but after the service was paid the customer service went down hill on all ends.

Shaqoria H 
Rating:
5.0

Aisha was hands down the best from the time I walked in at 815am on April 5 until I left.. her customer service was phenomenal

JESSICA R 
Rating:
5.0

Customer did not leave a comment.

Taniya T  |  Overall Experience 
Rating:
1.0

I came in on 4/3 to rent a piece of equipment mini van and Iesha T has a very nasty demeanor she stated out loud if we (the customers) don't like something we can go get a rental from somewhere else. She doesn't interact with the customers she just sits there with a look on her face as if she doesn't want to be there. She is really bad for business with that negativity. She doesn't know if someone is having a good day or not and sometimes if you interact with someone with a pleasant demeanor it changes yours but she is totally the opposite. I will never rent from this location again because of her.

LILLIAN B 
Rating:
3.0

Customer did not leave a comment.

WARREN M 
Rating:
5.0

Customer did not leave a comment.

Lillian B 
Rating:
4.0

The customer service was fantastic!! Everyone there was professional and professional!

KIM F 
Rating:
1.0

The manager Tamara Hendrix was very rude to my father when he was picking up the truck the truck was in poor shape with running conditions Mrs Hendrix had an attitude the whole time while I was on the phone with her I was very upset this was my first time using this location I will not rent again

ANTHONY J 
Rating:
5.0

Customer did not leave a comment.

BRISHAWNA E 
Rating:
5.0

Great Job ...

DENISE F 
Rating:
4.0

Customer did not leave a comment.

BRENDA J 
Rating:
4.0

Customer did not leave a comment.

LORETTA W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

harold R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WINSTON U 
Rating:
3.0

Customer did not leave a comment.

ALICIA B 
Rating:
1.0

The receptionist took 20 minutes to even acknowledge me, then took another 10 to actually help me. U-Haul advertises all over "$19.95! $19.95! $19.95! $19.95!" Then with all the nonsense stuff tacked on my $20 rental hopped itself up to $106! Just incredible! $25 cleaning fee after using the van for 3 hours to move a couch and a dresser is the biggest load of BS I've ever heard. It's insane to have to pay PER MILE AND FILL UP THE GAS TANK after use! I will never ever ever be using U-haul again. Next time I'll just give my buddy $40 to move some stuff. U-Haul is a scam and a rip-off. Never again

WILLIAM M 
Rating:
5.0

Tynisa was great....very professional and pleasant, even with a lady in line being unreasonable and rude, she handled it like a champ! Please acknowledge her for her hard work and dedication.

KURTIS K 
Rating:
3.0

Tray had great customer service wh n I return the truck even though they were busy he helped me and took his time for nice you man . The front customer service was good too . I will return when needed.

SHERICKA N 
Rating:
5.0

Customer did not leave a comment.

ABDOULIE S 
Rating:
1.0

Letrisha(can't remember her name), was very rude, her customer service was very, very bad. I called the district manager about her customer service.

MELONIE M 
Rating:
5.0

Customer did not leave a comment.

RAZEKIEL W 
Rating:
5.0

Customer did not leave a comment.

QUENSHON C  |  First Impressions 
Rating:
5.0

The staff was very professional, helpful and courteous. They took the time to ensure that I understood everything before leaving the acility. Excellent staff.

JAMES M 
Rating:
5.0

Continue the quality good service thank you god bless you all.

JONATHAN R 
Rating:
5.0

First time renting a cargo van and the experience was amazing. The van was practically brand new and I loved all of the safety features and space. Beautiful experience, it passed my expectations!

DANIELLE B 
Rating:
2.0

Customer did not leave a comment.

CATHERINE H 
Rating:
5.0

Customer did not leave a comment.

CHEQUERA R 
Rating:
5.0

Have more seating especially when you have busy times and maybe more restrooms and vending machines..

FAITH J 
Rating:
5.0

Customer did not leave a comment.

ALPHONSO P  |  First Impressions 
Rating:
5.0

Well satisfied

ALPHONSO P 
Rating:
5.0

Keep service at this level

Anthony T 
Rating:
5.0

Customer did not leave a comment.

ARTURO M 
Rating:
5.0

PLEASE acknowledge MS. LESHA T, who continually represents your brand impeccably! Always courteous, professional, positive, smiles, proficient, exceptional multi-tasker, and empowers clients to have a powerful brand experience. BRAVO LESHA T.....keep up the great work!

KURTIS K 
Rating:
4.0

Customer did not leave a comment.

kenneth j  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TATA P 
Rating:
5.0

Customer did not leave a comment.

JAMAYKA W 
Rating:
5.0

Customer did not leave a comment.

DEVON F 
Rating:
4.0

Even though the location was very very busy on the day I rented the staff was very respectful and nice.

TIMOTHY G 
Rating:
5.0

Customer did not leave a comment.

SELINA K 
Rating:
4.0

Customer did not leave a comment.

CHEQUERA R 
Rating:
5.0

Customer did not leave a comment.

Fredlandriya M 
Rating:
2.0

This location has some of the rudest employees I have ever encountered. Upon entry instead of being greeted by the employee the young heavy set black male employee told me “ I’m not here” as I approached the counter. And to make sure I heard him he yelled it out again. I asked who was here and he replied “they in the back counting. Cash” it went down hill from there. The attendant who eventually helped me was also extremely rude. They don’t help with the vehicle tell you where to go find it and yell out fines if the tank isn’t back full.just rude rude rude! I will never go back to this location and I’m shocked this is a uhaul a national company. But they let these employees work here. They don’t care about your customers. But I guess it doesn’t matter so I will take my business elsewhere

RESTA R 
Rating:
1.0

Rude staff and your front office is a mess, We used to get propane from this location as well but the staff treats us like an inconvenience . This rental was for a business and could have been a reoccurring customer but I have decided We will use a different location or company in the future.

MICHAEL F 
Rating:
5.0

Great staff!

Kourtney P 
Rating:
2.0

Customer did not leave a comment.

JAMES A 
Rating:
5.0

Customer did not leave a comment.

ALISHA B 
Rating:
5.0

Customer did not leave a comment.

LISA W  |  Overall Experience 
Rating:
5.0

The customer service was exceptional. The lady at the front desk knows what she’s doing. Very pleasant and knowledgeable. She definitely stands on business. I can’t remember her name but she sits on the very end with glasses. Every time I visit that location that’s who I want to serve me. Please give that young lady a raise!!

JOHNETTA R 
Rating:
5.0

Contione

MICHAEL C 
Rating:
3.0

The check in time was awful I have rented from uhaul before never took so long with the on line process it took 30 mins of my rental time then when returned they looked under hood which did not do,found a brake fluid leak

REBECCA Q 
Rating:
5.0

Customer did not leave a comment.

ROSA R 
Rating:
5.0

Customer did not leave a comment.

BRITTANY P 
Rating:
4.0

Customer did not leave a comment.

E M 
Rating:
5.0

The guy that attended to me was very very helpful. I can't remember his name.

BABATUNDE K 
Rating:
5.0

Customer did not leave a comment.

Jeanette M 
Rating:
4.0

Customer did not leave a comment.

CARRIE D 
Rating:
5.0

Customer did not leave a comment.

TAMIA C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paula j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA Y 
Rating:
5.0

Customer did not leave a comment.

DONTAVIOUS B 
Rating:
5.0

Customer did not leave a comment.

star b 
Rating:
5.0

Agents are always pleasant, and efficient on check in!

KURTIS K 
Rating:
5.0

Customer did not leave a comment.

LARRY B 
Rating:
5.0

The people who help with drop off are always very helpful and friendly.

Nicholas K 
Rating:
5.0

Customer did not leave a comment.

JONATHAN J 
Rating:
5.0

Customer did not leave a comment.

PETER H 
Rating:
5.0

Customer did not leave a comment.

Tammy A 
Rating:
4.0

Customer did not leave a comment.

MALIK J 
Rating:
4.0

The person Iesha, that was there closing the shop was rude from jump. Walked past and didn’t acknowledge us and I had to say something again to get her to respond! She finally came back and made her way away from us just to speak generally to the parties waiting for help instead of saying to whom needs to come forward or asking who’s first. Other than that the process was fairly easy. Iesha gave no eye contact and only gestured with her head to give instructions on where to go and what to do.

YVONNE Y 
Rating:
3.0

I’ve rented from this location in the past without issue. However, this time around I had an unpleasant experience. I was scheduled to pick my truck up at 8am and return the truck by 3pm. I signed up to use the mobile service but due to missing equipment I had to go into the office. There was only one person assisting customers so the wait was long. When I finally was being assisted I was given incorrect information regarding my payment method. Finally another lady was able to assist me. She told me there wasn’t anything wrong, gave me my dolly and told me I was good to go. All in all it took me 40 minutes to be able to leave with the van. Due to the delay in getting the day started I was late in returning my truck. Mind you, it was 3:10pm. tried to explain to the woman that I was late because the additional 40 minutes I lost in the morning due to her staff. But she did not care. Her response was”well I wasn’t here this morning”. I was informed that I would be charged for an additional day. When I asked who I could speak to regarding the matter she told me she was the only person I could speak to. When I asked for a corporate number she told me I could call 1800-Uhaul but they would just redirect me to her. Sue to this experience I will no longer utilize this location.

Esmeralda I 
Rating:
5.0

Customer did not leave a comment.

PAULA M 
Rating:
4.0

The mobile Check-in app did not work. Had to go inside, but the employees were very polite and helpful.

Jerome B 
Rating:
1.0

Customer did not leave a comment.

Sharon B 
Rating:
5.0

The lady was very sweet and polite. The dude who hooked up the trailer was so kind and helpful. Thank you so much ! Will recommend

KARI D 
Rating:
5.0

Customer did not leave a comment.

JOHN J 
Rating:
5.0

Good service

Richard L 
Rating:
5.0

It was a great first time experience renting a truck. Employee moving the trucks out front made me feel very comfortable. Appreciated his patience with me.

ERAINA A 
Rating:
5.0

Customer did not leave a comment.

FRANK M 
Rating:
4.0

Tamera and the Other Members assisted me very well with my Moving Process that assisted Greatly :)

Malik J  |  Online Move In 
Rating:
5.0

This our second rental within 4 months and we love this location staff always professional and love the hospitality !!

GRICELA R 
Rating:
5.0

Customer did not leave a comment.

ASHANTI B  |  First Impressions 
Rating:
5.0

From the beginning of my time there , the staff was very friendly and helpful. The respect definitely came to a surprise to me. If I could rate the staff on yesterday, I would say a. 10! Job well done

BETTY K  |  First Impressions 
Rating:
5.0

Lol, really nothing that I can see but maybe have water for customers that are waiting to be served. Everyone was very polite and helpful. I have seen a lot improvement over the past couple of times I’ve been using U-Haul

BETTY K 
Rating:
4.0

Customer did not leave a comment.

MARANDA R  |  First Impressions 
Rating:
5.0

Keep your present employees.

VINCENT B 
Rating:
5.0

Customer did not leave a comment.

TERESA B 
Rating:
3.0

Overall experience (e.g., with vehicle registration and check out, equipment quality & cleanness, cost) was okay; however, was overcharged an additional rental day even though I returned vehicle on time. I was asked to leave the key in the vehicle and a receipt would be emailed to me. But the vehicle was not checked until about 20mins later, so I was charged a 2nd day rental. I was also called by a store rep stating that the vehicle was late and needed for another customer who would be picking up the vehicle soon. Additionally, one of your staff (I believe her name is Iesha) is unpleasant to interact with; could work on people skills, perhaps in need of some customer service training. Please address glitches in vehicle check-in process and coach-up staff in customer service skills. I use this store frequently due to location convenience and equipment quality.

BRIAN D 
Rating:
5.0

The back of the U-Haul was not clean at all it was full trash. When I arrived at my destination to move my stuff and open the back of the truck it was full of trash I had to remove the trash and then go back and start moving my stuff.

MELISSA R 
Rating:
3.0

“The truck had old food and crumbs inside, which made it feel unclean. Additionally, the 12V accessory socket wasn’t working, so I couldn’t charge my phone. For the next customer, it would be helpful to ensure the truck is thoroughly cleaned and that all features, like the charging socket, are in working order. Thank you!

ISIAH K 
Rating:
2.0

Some of the interactions with the staff were not pleasant. I’ve had phone calls with a woman who said she was a manger and had a very bad attitude and was very short and rude on the call. Other than that the staff I’ve seen at the desk in person was polite. But I would not use the service again

SHANEIKA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLETTA P 
Rating:
3.0

Customer did not leave a comment.

ALNISA S  |  First Impressions 
Rating:
5.0

Very helpful and professional.

RICKY G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARAH S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

REVA W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kimberly J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATEEHAH L  |  Overall Experience 
Rating:
5.0

Very helpful and patient and professional

RICKY G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eola m  |  Overall Experience 
Rating:
5.0

I love this branch in Riverdale!! They are Aways helpful and professional!

TOKEISHA J  |  Overall Experience 
Rating:
5.0

Excellent customer service every time I have to rent a truck or storage. The employee very well knowledgeable of their job

LILNITA C  |  Online Move In 
Rating:
4.0

No comments

jerome g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laquita S  |  Overall Experience 
Rating:
5.0

N0 comment

LOUKOUM K  |  First Impressions 
Rating:
5.0

I love Sheri, and her exceptionally great customer service, because of her I have told all my friends, family, and neighbors about this u-haul location.

LATONA H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice L  |  Overall Experience 
Rating:
5.0

The store, General Manager, Ms Tamera Hendrix was very professional.and courteous. She was the only person working in the office, while I was there. Since there was a long line of customers, Ms Hendrix kept thanking us for being patient and not complaining.

carolyn s  |  First Impressions 
Rating:
1.0

There was a main water leak and I lost all my belongings Winter Clothes Sentimental valuables everything and was not notified about the leak Until checking my belongings some 2 months after the leak if I had been told upon incident I might could have saved majority of my belongings there is a infestation of Roaches until the little bit I could salvage I was scared to take home because I didn’t want to bring roaches home and when I tried donating it U Haul Reusable the staff told me they would charge me for leaving it because they were doing away with it but clearly no signs that stated anything different than U-Haul Reusable I had a really horrible experience with storage and will never if needed again suggest or store anything there at that particular location Hwy 85 Riverdale

Pamela J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah H  |  First Impressions 
Rating:
5.0

My experience was quick and the staff were helpful. Every question I had was answered.

Gwendolyn T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John B  |  First Impressions 
Rating:
5.0

Ilesha was helpful and courteous.

RICKNIQUKA L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DONNA W  |  Overall Experience 
Rating:
3.0

Some of the staff were Friendly the others made the team Average or less.

TAMEKA P  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jamiracle H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiese K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JERMEY G  |  First Impressions 
Rating:
5.0

Your staff is super friendly and accommodating. I look forward to using you all in the future.

Janell J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jade l  |  First Impressions 
Rating:
2.0

The lady at the desk is money hungry and she doesn’t listen to good has a nasty attitude

Archellian B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack W  |  First Impressions 
Rating:
5.0

Dee did a great job

ALDREMA F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa G  |  Online Move In 
Rating:
5.0

I did have a little problem when I leaving, but I call the next day and speak to someone else and they took care of it

JANET J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OMAR H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yetunde a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE S  |  Overall Experience 
Rating:
3.0

It was bad enough my stuff was being auction & I know that was something on my part but what I did have a problem with was my brother ashes was in my storage because I didn't have anywhere else to keep him cuz I wasn't stable at the time I ask these people could I at least get my brother ashes & they told me no so now I don't know who hands my brother ashes are in I'm so hurt !!!

VALERIE S  |  Overall Experience 
Rating:
5.0

Had hard times they worked w me until they couldn’t lost all my stuff but service was always great

Rachelle S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Vincent G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

balami s  |  Overall Experience 
Rating:
5.0

Iesha Tucker Great customer service Friendly and Great at her job I just can’t say enough about her An Awesome person who knows her job and does it well and with passion I’ve been with you guys for a long time and never had great customer service like Iesha

ANGELA J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christa S  |  Overall Experience 
Rating:
1.0

Outside units are horrible my stuff was wet and moldy and there was a dead rat in my unit. Never use an outside unit again

Charlene R  |  Overall Experience 
Rating:
5.0

Most wonderful staff. Thanks to ms Dee she's the best

Violet S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TONJANEKA F  |  Overall Experience 
Rating:
5.0

Every thing was good the only problem I had was the Bluetooth on my phone wouldn’t seek couldn’t open door don’t know if it’s my iPhone or what all-n-all everything was good. Thank you

JACKIE V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ciera B  |  First Impressions 
Rating:
1.0

VERY UNPROFESSIONAL!! Lack customer service skills

Ajada S  |  Overall Experience 
Rating:
5.0

Summarii was most helpful than anyone. He help me with everything amazing worker

Ronchell B  |  Overall Experience 
Rating:
1.0

My unit was flooded and the staff member was very rude to me.

BOBBY B  |  Overall Experience 
Rating:
5.0

We were very pleased as always.😉😁

Norwood R  |  First Impressions 
Rating:
4.0

At first I was getting a lot of runaround I give my information and when I get there they don't have it so it was not so nice.

JANET J  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MARCUS M  |  Overall Experience 
Rating:
3.0

I'm glad it's over. So much has changed at this one location.I don't like management. I spent at least 15 minutes going back and forth with him about my move out. I was told 295 as a settlement offer. Gave 300 never got my 5 bucks and then received a bill for 327 and change. With me owing the 27 and change.

Kyle C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TERRENCE M  |  Overall Experience 
Rating:
5.0

Great

YOGIA G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wyvenne R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARQUIS J  |  Overall Experience 
Rating:
4.0

If I am in need again. I will definitely check this U-Haul facility. Thanks

joy m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

delaney E  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

jeff c  |  Overall Experience 
Rating:
2.0

My furniture has mold damage

KENYATA T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus B  |  First Impressions 
Rating:
1.0

I had an enjoyable experience with U-Haul

Gene I  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annie B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

chantel p  |  Overall Experience 
Rating:
4.0

We never used the storage

Jordan S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sherri b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice L  |  First Impressions 
Rating:
5.0

My experience at the Riverdale location was very pleasant and professional. The staff, especially one of the managers, Dee, always called and texted reminders to my cellphone regarding payment due dates. Another manager, Fazio, was helpful as well. The 5-star rating I gave the Riverdale location, reflects the excellent service I received from their staff. Thank you, Babette Mitchell

babette m  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

algie s  |  Overall Experience 
Rating:
5.0

None at the moment.

Alicia B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kecia W  |  Overall Experience 
Rating:
3.0

I rented unit 1023 and all my belongings were molded and water damaged

deontae b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shantina H  |  Overall Experience 
Rating:
4.0

The unit was nice and clean

SAM M  |  Overall Experience 
Rating:
5.0

Everyone in there was super nice and helpful

Leah R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mikeyla W  |  Overall Experience 
Rating:
5.0

Good experience

ANTWAN E  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jamesha R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BASIL A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

latonya t  |  First Impressions 
Rating:
5.0

Ms Dee was very good to me

Doris C  |  Overall Experience 
Rating:
2.0

Although management communicated thoroughly, the raising of the rent and rekeying without proper notice wasn’t great. As far as communication goes they stayed on top of everything except informing me of changing my rent and not having me locked into a rate. I was never told that long term my rate would keep increasing.

LATOIYA R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lillie W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARKUS K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASMINE H  |  Overall Experience 
Rating:
1.0

I paid for 24hr access but often times could not access. Multiple times I had to wait, once for over two hours, for staff to arrive for assistance. The light was out near one of my units. In addition, the staff was often overwhelmed, understaffed and rude.

DEBANIE S  |  Overall Experience 
Rating:
5.0

The process for getting my storage was done in an excellent manner and I will encourage others to choose Uhaul. I like the patient that was given me, and explaining how to come in and out, as well as other details while renting my storage, thanks

Mary J  |  First Impressions 
Rating:
1.0

They STOLE my refund for the month of November. I moved out 100% yesterday. However, their contract says, to get a refund I had to move out by a certain date. I find this policy selfish and greedy. I will definitely need storage again next year as I will relocate again. As I travel I'm seeing more and more storage businesses who I'm sure want the business. I moved from GA back to Alabama. I needed my refund for gas, my birthday and food. UHaul KEPT my refund. That's okay. IT'S TIME FOR ME TO START USING and SUPPORTING OTHER STORAGE BUSINESSES. The storage space is EMPTY, but they held tightly to my REFUND. GREED can cause a reputable business to loose valuable customers. F around and find out!

Terria W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William S  |  Overall Experience 
Rating:
5.0

No comments at this time!

NATASHA G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL D  |  First Impressions 
Rating:
5.0

The space was secure and clean. I appreciate the affordable.

Roselyn W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE S  |  First Impressions 
Rating:
3.0

There were bugs coming out of the storage unit prior to putting my things in the unit

delaney E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARISSA W  |  First Impressions 
Rating:
2.0

Customer service was awful

Rachelle S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Emmarrion M  |  First Impressions 
Rating:
5.0

The check staff was very knowledgeable and she made it a smooth process.

christa s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STUART B  |  First Impressions 
Rating:
5.0

It's always a pleasure to use the services there

LEONARD R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosetta H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wytavia S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sierra w  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JESSICA N  |  Overall Experience 
Rating:
5.0

Everyone that I came in contact with was very nice and very helpful. They do their best to help everyone.Thanks so much.

robin l  |  Overall Experience 
Rating:
5.0

I love the staff they go over and beyond for the customers

Tiffany S  |  Overall Experience 
Rating:
1.0

Units are roach infested. I should’ve been warned before hand to give me an option to make other arrangements before moving my items in

KEYANA G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BELINDA E  |  Overall Experience 
Rating:
5.0

I wished I could have gotten a big unit when I was there Unfortunately none was available at time

Jeannie H  |  Online Move In 
Rating:
5.0

Communication was wide open they made sure that I had what I needed would accommodating my needs excellent customer service

Felicia T  |  First Impressions 
Rating:
5.0

Everyone that I encountered were very polite, professional, and exhibit that they care.

LOKETTE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashelle H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edwin w  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amy B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddie M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

elaine w  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

regina m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COURTNEY W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vincent P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lana r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Falicia M  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

robert h  |  Overall Experience 
Rating:
5.0

Everything, was great except I bought back my truck and found out that the person who checked me in gave me the wrong truck

janet r  |  First Impressions 
Rating:
1.0

I was charge for the service I did not use and I didn’t have my refund, it’s so annoying and frustrating, I couldn’t get back the money I worked for all I was told I mistakenly booked storage instead of truck.

Adeleye A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jamira l  |  First Impressions 
Rating:
2.0

I moved out of the unit thst i was renting on 05/22/2023, i went to the office to notify the staff, I was told that I would receive an email, however the email was never received. On 05/25/23 my card was charged for June's rent. That should not have happened. I called the office and was told that I had to come back to the store with my card in order to receive a refund which is a total inconveience due to me now being in another state for the next 30 days. I need this matter resolced before 30 days.

Temeka J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alice h  |  First Impressions 
Rating:
5.0

Thank you for your time and I look forward to using your facility again.

Dwely W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMAL J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIARA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika B  |  First Impressions 
Rating:
5.0

I I will move Saturday.

Lucia Z  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rebekah D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendryck P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittney S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimyada s  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

janiska t  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

INEZ O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEVIN L  |  Overall Experience 
Rating:
5.0

The staff was amazing, friendly, and easy to work with

jerrica s  |  Overall Experience 
Rating:
5.0

The whole entire staff was absolutely amazing , The store manger Mr Fozzer was very professional as well as his staff members,Tiera and Ms Hendricks , I want to thank these three individuals for such a great experience and look forward with working with them in the near future for any additional moving needs , I highly recommend this location.Great works !

Keyhana N  |  First Impressions 
Rating:
2.0

The manager had a bad attitude very poor

Adolf P  |  First Impressions 
Rating:
5.0

I love the area. It was a very great experience.

LOKETTE M  |  First Impressions 
Rating:
4.0

One or two of the ladies lack ppl skills, but overall the establishment is very good

MARVA W  |  First Impressions 
Rating:
5.0

The staff and everything that I needed was there they were very friendly and you couldn't expect anything better. I would recommend you all above all others!

David F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie W  |  First Impressions 
Rating:
3.0

PLEASE NOTE: Question(6) IS FOR THIS REASON ONLY-At first I did not know it was a outside unit until the lot guy guided me in with the truck, after he opened the door I noticed water trails and a rat trap- I really hope there is NO damage to my belongings, they are antique but in pristine condition.

DAMON D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn W  |  Overall Experience 
Rating:
5.0

Confident staff and pleasant customer service is good. Great staff.

Iris D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn M  |  Online Move In 
Rating:
5.0

My experience here was excellent, The staff was very nice and helpful, and Manager Fozzy Fosmore is great. He’s also very helpful and courteous

RONALD S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Portia J  |  Overall Experience 
Rating:
5.0

Easy move in, easy to get to unit and easy to unload my things. It’s a little close to each other but it was ok

Lashelle H  |  Online Move In 
Rating:
1.0

Staff is very unhelpful, unprofessional, and rude. Would not recommend to my worst enemy.

Roman W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIANA O  |  Overall Experience 
Rating:
5.0

Great customer service

EBONY V  |  First Impressions 
Rating:
5.0

No

Johnny G  |  Overall Experience 
Rating:
4.0

I received above average customer service. It was really a stress free process.

claretha s  |  First Impressions 
Rating:
5.0

n/a

ashley c  |  First Impressions 
Rating:
1.0

I did not move out. You Sold all me and my Children’s things after I had been paying Monthly for a year. I told y’all I lost my job and to Please work with me. I called y’all and told y’all I would have the money the day after the Auction and nobody called me and said Ok That would be fine or Nawl you have to have it before. I just had found out that I was suppose to pay by 4pm that Sunday but No one told me that at All. Crooks is what you call this took everything I had even important paperwork and sentimental things.

AHMAYA Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGEL B  |  Overall Experience 
Rating:
5.0

I wanted to remove my things before my payment was due. They somehow dropped the ball in getting my lock cut off and I had to pay for another month and then waited another 3 days to get it off.

KIMBERLY J  |  Overall Experience 
Rating:
2.0

NASTY STAFF #1 STAFF WANTED TO FIGHT ME AND TEAM MEMBERS WAS HOLDING HER BACK ASSISTANCE MANGER CALLED THE STORE MANAGER WHO NEVER CAME TO STORE I HAD BEEN WITH THEM FOR ALMOST 2 YEARS I MOVED MY STUFF OUT BECAUSE OF THE ASSISTANCE MANAGER I WAS 2 MONTHS BEHIND SO I WAS TRYING TO DO PAY SOMETHING ON IT AND MOVE IT OUT INTO THE NEW STORAGE PLACE WHICH IS PULIC STORAGE I ENJOY HOW THE STAFF GREETED ME N WELCOME ME IN. THE STAFF AT THIS LOCATION ON HIGHWAY 85 SUCKS THEY DONT GIVE A DANG ABOUT THERE GUEST BUT I WILL NEVER EVER SEND ANYONE TO UHAUL THE STORE MANAGER NEVER DO ANYTHING TO STAFF FOR BEING RUDE AND NASTY CALLED HOME HOUSE MADE A STATEMENT ABOUT THIS LOCATION WAS TOLD THAT I WILL GET A CALL FROM THE AREA MANAGER I DIDNT WANT TO SPEAK WITH THE MANAGER AT THAT LOCATION BECAUSE HE DONT CARE ABOUT HIS GUEST I ASKED THE STORE MANAGER FOR THE STORAGE CLARK NUMBER AND HE REFUSED THE TO GIVE ME THE NUMBER I ALSO ASK FOR THE MCP AND HE REFUSED TO GIVE ME THAT NUMBER STILL WAITING ON SOMEONE TO REACH BACK OUT TO ME MY NUMBER IS 678 748 2402 YALL HAVE VIDEO CAMERA SO LOOK AT YALL CAMERAS ON HOW THE STAFF WAS TRYING TO FIGHT ME PAID A SETTLEMENT OF 310 JUST TO BE TALKED TO AND TRY TO FIGHT ME AT THIS LOCATION STORE MANGER WAS ON PHONE BUT HE DIDNT CARE NEVER SHOWED UP BUT STAYED ON PHONE

Corey W  |  Overall Experience 
Rating:
5.0

Signed up online and when I got there the staff was very friendly and helpful. Process went smooth and the location seems great since I only live up the street.

Brian S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lucretia W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BELINDA E  |  First Impressions 
Rating:
5.0

Your staff was very helpful and nice

Wendell T  |  Overall Experience 
Rating:
5.0

Customer service was excellent knows her job and was very kind to me and helpful. I will recommend family and friends to this facility. Tamaria thank you for a job well down my move-in experience was satisfied thank you.

Iris D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adeola M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendell T  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

GAYLE P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANICE C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

terri s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janiska t  |  First Impressions 
Rating:
4.0

Great experience

elaine w  |  First Impressions 
Rating:
5.0

Service was excellent, Agent was helpful, Professional, and very knowledgeable. Thanks for giving the type of Service that I expect. Great Job

Hilda B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucretia W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystel L  |  Overall Experience 
Rating:
2.0

I wouldn’t recommend this storage to anyone because during trials and tribulations this storage does not care about putting your stuff, kids personal papers and sentimental things up for auction.. I tried to pay online that evening and the website would not let me.. I’m so hurt behind this!! There is no one to call- it’s over just like that.. which is wrong!!

Jerlyn G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Willoyd W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert f  |  First Impressions 
Rating:
5.0

No complaints…

ANGELA C  |  First Impressions 
Rating:
3.0

Front desk personnel are horrible..The attitudes these women have is obnoxious.You got to wait forever to.be waited on and there is no line..I moved from another state and I will not recommend this facility. The lies when work here ate GHETTO..Need a new staff but I understand good help is hard to find..

Angela l  |  Overall Experience 
Rating:
1.0

Most of the staff Service was excellent. However management was not good at all. The grounds were not kept clean near my storage and there was always a large puddle of water in front of my storage when it rained. This was very aggravating. My feet got wet many times . Wow weeds are growing in front of my storage and all around everybody else’s storage. They really need to fix that standing water problem.

TROY B  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Cassandra H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Juan S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia W  |  First Impressions 
Rating:
5.0

Thank You Guys So Much I’m Very Satisfied &Yall have helped me these last months Tremendously I’m Greatly Thankful For such An Awesome Facility & Team to make my Experience Even Better Thanks Fozzy’s & U-haul Team!

Latifah A  |  Overall Experience 
Rating:
3.0

24 hr access should be granted to all customers everyone uses a storage at different times. No help for crisis after hours. Had to wait 8 hours outside the gate when I was locked out by small margin and my belongings sitting at thd door. That was not a good experience for me.

jean g  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Brannon T  |  First Impressions 
Rating:
5.0

Great

ADRIAN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dionne A  |  First Impressions 
Rating:
4.0

The storage was safe and secure. The suggestion I have is be sure to give accurate move out detailed instructions to avoid confusion.

Michelle M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ETHEL B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORINA C  |  Overall Experience 
Rating:
5.0

The staff was very attentive

shaneeta j  |  Overall Experience 
Rating:
2.0

They stated that I have access to the storage from 5am-9pm but ever since I moved in I have only been able to access it during THEIR business hours which is very inconvenient and if I had known that ahead of time I would have looked elsewhere for a storage I can access for more hours during the day as I was moving ALL day not just between 9am-5pm.

Rita A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DERRELL H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GAIL B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADRIAN M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alessica P  |  Overall Experience 
Rating:
5.0

Great service

HANOU B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert L  |  Overall Experience 
Rating:
5.0

The best uhaul Site in which I used staff management and facility I rate above average. The staff work well and even under pressure they remain patient calm and very professional. The facility is clean and bathrooms spotless The first person to check me in was LaKesha and she makes everything work thanks uhaul .

neichelle w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DERRELL H  |  First Impressions 
Rating:
5.0

./

HANOU B  |  First Impressions 
Rating:
5.0

Tynisha,was very helpful and courteous.

winyatta p  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

alisa p  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bentoria R  |  Overall Experience 
Rating:
4.0

Staff is nice. The storage doors on the facility were hard to lock and unlock.

LADAWN G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERMAINE S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RODERICK E  |  First Impressions 
Rating:
4.0

Great place to store your items.

NICOLA M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dana S  |  Overall Experience 
Rating:
5.0

I've rented at this location for over a year and I have always received exceptional customer service from everyone. I recommend this location highly. Lakisha and Tynisha rock! These ladies are the definition of great customer service!!!

Cheryl W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CORINA C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suqueydis T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Corona R  |  First Impressions 
Rating:
5.0

The general manager was great!!!

SHIRLEY R  |  Overall Experience 
Rating:
5.0

Made a payment late. Was still locked out a week later

valerie m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leroy C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ONESIMUS M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Camille B  |  Online Move In 
Rating:
3.0

The entrance door to unit need to be changed

David S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Preston S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tamica P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shani c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERONICA J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kayla M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Detrochet C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anthony C  |  Overall Experience 
Rating:
5.0

I would recommend this U-Haul to everyone. Myself had awesome service, and the staff was awesome. The U-Haul Storage on highway 85 in Riverdale.

linda w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCHNEQUA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHY K  |  Overall Experience 
Rating:
3.0

My unit was not lit at all. Other than that it was fine.

STEFANYE A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenya N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shanelle g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMEKA J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicole R  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LATASHA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael K  |  First Impressions 
Rating:
5.0

I have only excellent service received from this location. Lakeshia Terry was so helpful to me from beginning to the end of my rental here. Thank You so much for the patience and understanding you showed toward me. I highly recommend this location for your rental needs.

Sylvia W  |  Overall Experience 
Rating:
4.0

The facility was exceptionally clean at all times, well serviced toilets. The staff was inconsistent in their friendliness and assistance. It was very individualized the level of service excellence, not a collective approach. Facility was well lit , always felt safe and secure.

HERMINA Y  |  Overall Experience 
Rating:
5.0

The staff was very friendly and very helpful especially Miss Lakeisha she went the extra mile to make my experience the best

Wyvenne R  |  Overall Experience 
Rating:
3.0

I was asked to pay for a clicker for the gate that never worked. When I asked about it I was told that I would have to pay a monthly fee to continue use. This was not told to me upon renting the unit. Getting through to the store is a joke, I have been at the gate unable to get in and called the office only to be on an extended hold and once I go into the store the ladies were sitting around talking and laughing. When I vacated the unit yesterday Fozzy was pleasant. Also for some inconvenience I experienced I was supposed to get a $10 gift card and/or credit that I never received. No worries I’ll think twice before I use UHAUL again.

Toni R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Verna s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lillie j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaSonya P  |  Overall Experience 
Rating:
5.0

Thanks

Ciara B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marva N  |  First Impressions 
Rating:
5.0

The staff was very friendly and respectful

SAMUEL S  |  Overall Experience 
Rating:
5.0

Great

sarah r  |  First Impressions 
Rating:
3.0

Everything was good until I found out uhaul doesn't pro rate the monthly fee even though I paid $84.50 for 8 days. Just didn't seem right, especially in these times today

billy a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATASHA W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marilyn f  |  First Impressions 
Rating:
5.0

I’m happy to say that when I retrieve my things from storage there were no rodents or bugs

Patricia C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clarence B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janine n  |  Overall Experience 
Rating:
5.0

The woman that helped me was really nice and efficient at her job. I super appreciate the great business!

Brittany M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

janine n  |  First Impressions 
Rating:
5.0

I believe her name is Ms. Lakeisha, she was amazing. She went above and beyond to assist in every situation. May God continue to blessings her every step of her life.

parcede c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia B  |  Online Move In 
Rating:
1.0

Takes entirely too long to complete any task at the customer service desk. I waited in line over 30 minutes before getting assistance. The units do not have lights. The parking lot is entirely too small. You can't even get the 26' foot truck down the aisle to your unit. I was not able to access the climate controlled unit with the code I created. I had to wait for someone to let me in and I was not able to get into my unit after hours because my code didn't work.

Keturag G  |  Overall Experience 
Rating:
2.0

Inventory was low. It took entirely too long to check in. Storage unit does not have light. Aisle to drive down are very narrow. You can't even get all of the UHaul equipment down the aisle (26'foot truck).

Keturag G  |  First Impressions 
Rating:
1.0

I paid for a unit, the door was broken and the unit looked bad. Returned it the same day, got my money back and was still being called a few days later about the storage unit not being paid for. Uhaul never ceases to be unprofessional. Would NEVER recommend.

KIMALYA C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

regine s  |  Overall Experience 
Rating:
5.0

I did not have any issues with the staff or the climate-controlled environment of this facility. I appreciate the opportunity to store my personal belongings. Thank you again!

monique b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nikki K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JENNIFER S  |  Overall Experience 
Rating:
5.0

Staff was wonderful went above and beyond for me

Whittnie T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelica W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashanti S  |  Overall Experience 
Rating:
5.0

Excellent experience overall

David S  |  First Impressions 
Rating:
2.0

Overall terrible experience

Corlis S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Carla C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EARNESTINE D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelica W  |  First Impressions 
Rating:
5.0

Thank you for your business. We were satisfied.

Rondah P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larry w  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natalie K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla P  |  Overall Experience 
Rating:
1.0

The front desk staff was friendly and helpful. The outside male attendant was Not not offering no assistance to help unhook the car dolly. He told me to call road side assistance. I am a 66 year old senior, I paid $20 for assistance with help with the car dolly, plus insurance and did not receive it. I was very disappointed in U-Haul!

Jean b  |  First Impressions 
Rating:
4.0

Overall my experience was good. I feel as long as I was with you all Uhaul never offered a dicount, a skip payment. Also the assistant manager Shmar is rude, and disrespectful. He acts like he can't speak and he always has his phone in his face. All other attendants where pleasant and helpful. All personnel need to learn the policies because i got several different responses before i left about how I had to close my account out. Thank you for taking good care of my belongings. I made sure my unit was cleN, I took pictures. Ms. Mouran

TANYA M  |  Overall Experience 
Rating:
4.0

Good storage and great staff.

William M  |  Overall Experience 
Rating:
5.0

The customer service i received Tuesday, Aug 11th was phenomenal. The staff was very knowledgeable. professional and pleasant. I was completely clueless about getting a storage and they made the process easy which called my nerves before a busy day of moving. Also, I called before coming to the store and staff member LaKeshia was extremely nice and helpful on phone as well as in person.

shani c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charlie t  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONALD Q  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODRICK B  |  Overall Experience 
Rating:
1.0

This place is unprofessional and had horrible service and customer service. I would not recommend this location to ANYONE

Shamika M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Crystal B  |  First Impressions 
Rating:
1.0

Waited almost 2 hrs to get a unit.I rented a truck earlier that morn to go pick up some furniture reserved a unit once I found out what size I needed I wasn't able to get anyone on the phone to confirm reservation so when I got there with moving company they had to wait 2 hrs before they could unload truck that costed me an extra $120.00]. And the staff was rude.I wasn't given any direction as to where the unit was

Privacy R  |  First Impressions 
Rating:
4.0

Great experience and a uhaul employee helped my people organize in my storage units. He was nice and helpful. When leaving we did it alone with no assistance but we needed none. My movers did fine. Easy access in and out. Thank you great experience.

Rhonda M  |  Overall Experience 
Rating:
5.0

Staff was friendly and accommodating

Toni R  |  First Impressions 
Rating:
5.0

Well done.

Leo H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marvin s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LASAUN D  |  First Impressions 
Rating:
2.0

My experience overall was less than satisfactory.

TRACY K  |  Overall Experience 
Rating:
2.0

Never kept there promises one person said one thing and someone else would say another. The associates are VERY playful with one another in the presents of customers, and from that when they are told something it's forgotten and NOT place in your files/computerized file. Then you may have to pay for their mistakes at the time of payments.

WANDA E  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Daviya W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Andres C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bayivi D  |  Overall Experience 
Rating:
3.0

I moved my belongings out of the outside storage unit to an inside storage unit because some of my belongings (books) had mold on them due to water that had come into the storage unit.

Toderick T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sharon C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wyvenne R  |  First Impressions 
Rating:
1.0

I rented a truck from you'll around 9:30am and returned it 1:30pm. Call back 5pm checking for total, was told truck wasn't back,talk with manager. He said truck was back but wasn't check in. Worst ex

Zachery M  |  First Impressions 
Rating:
5.0

The manager & staff responded to all my questions & helped me get situated quickly.

Gerandin H  |  Overall Experience 
Rating:
2.0

Personal dolly came up missing and my 5x10 storage locker produced 4 boxes containers with soaked bottoms. Because I’m exiting the country for a time it caused me unnecessary hardship to file a claim

ronald c  |  Overall Experience 
Rating:
4.0

None

VINCENT J  |  Overall Experience 
Rating:
3.0

Some of the staff at this location are not friendly and could benefit from customer service retraining!

JAVON M  |  Overall Experience 
Rating:
1.0

They are very unprofessional an dont speak or acknowledge you i was over charged

Felecia H  |  Overall Experience 
Rating:
1.0

I reserved a climate storage & truck with appliance dolley at pick up. no dolley. Arrived with load no storage available had to relocate to another storage facility not uhaul related. Very unorganized

Ebony T  |  Overall Experience 
Rating:
3.0

The advertised monthly rate was $20 less than the rate the sales associate charged me.

Priscilla F  |  First Impressions 
Rating:
4.0

Coursty & clean

ANTOINETTE L  |  Overall Experience 
Rating:
5.0

Things went fine

cassandra c  |  First Impressions 
Rating:
5.0

The team in here was great! Even after having to deal with a customer who was overreacting they were still a awesome!

JENNIFER R  |  First Impressions 
Rating:
3.0

Move out date 7/30/2019

Nicky H  |  Overall Experience 
Rating:
3.0

The staff was fine it was fozzy That was very not friendly an i was a customer for a year an 7 months an i will not be coming back cause of his ruled ways an i never got got smart back or anything

trelisia W  |  Overall Experience 
Rating:
1.0

The manager Rhonda was not very helpful or supportive of her own employee in training. The young man did his best despite not being properly trained. The card for access did not work, Inconvenient set

Tankya S  |  First Impressions 
Rating:
5.0

Joy was awesome. Thank you so much.

Tiffany M  |  First Impressions 
Rating:
5.0

Service was great and professional

Joan B  |  First Impressions 
Rating:
1.0

Couldn’t even get my unit open I was supposed to unpack my truck tonight but now I won’t be able to and now I’m going to get charged an extra day!!!

Yvel L  |  First Impressions 
Rating:
5.0

Great customer service experience, kind, knowledgeable, and courteous.

Ernest J  |  First Impressions 
Rating:
5.0

Best for truck rental and storage.

TAMARA B  |  Overall Experience 
Rating:
2.0

I paid extra for climate control ... Meaning inside the facility. It was always hot and stuffy. I told the manager an nothing was done about the whole 2months my belongings was there

Jamal J  |  Overall Experience 
Rating:
5.0

My problem is with u haul in that 2 weeks in a row you didn't have the size trying suck that I wanted so you went up in size and price. That is what will make me go with another company rather than U

Ethel M  |  Overall Experience 
Rating:
1.0

Because they didn't show me the storage before I got it which my stuff wouldn't fit also they told me I had to pay for storage right then that was not was told to me.

michelle f  |  First Impressions 
Rating:
5.0

no comment

Rg M  |  Overall Experience 
Rating:
2.0

I was placed on hold several times for long periods of time. I rented another storage area on Saturday 5/4 and when I arrived with my belonging and ready to put them in in storage the unit was locked

THERESA C  |  Overall Experience 
Rating:
3.0

I Could only access my storage during business hours

Tara B  |  Overall Experience 
Rating:
5.0

Everyone was extremely helpful, kind and understanding. Thank you very much

Ethel M  |  First Impressions 
Rating:
1.0

I reserved a space over the phone but when I got there it was still being used. There was not another one available, so I had to find somewhere else. They didn’t seem concerned or bothered

Joseph W  |  First Impressions 
Rating:
5.0

Shanika J. was awesome she knows her stuff. she help us when we moved in to our storage unit and to move out. the team was a big help too.

adief a  |  Overall Experience 
Rating:
3.0

The workers are very kind, and helpful.

evette l  |  Overall Experience 
Rating:
5.0

Miss Joy showed more than enough concern about my needs. She was more than 100% professional at her job and I thank her very much as she motitasked in taking care of me and others.

fredrick p  |  Overall Experience 
Rating:
4.0

I appreciate Management and how well they handled any challenges I had with payment arrangements and customer service,Great!

KEVIN S  |  Overall Experience 
Rating:
1.0

I went there 15 min after store opened. The line was almost to the door with just one person working behind the counter. I was there over an hour in the line just to get a storage unit.

Tara B  |  First Impressions 
Rating:
4.0

I've been renting with you for 17 years and I'm still renting only in a smaller unit price increases are understandable but after 10 years you would think I could be put on a rental freeze

KERRIE W  |  Overall Experience 
Rating:
5.0

Thank y'all for a great service. Made it easy and convenient too!

Cynthia w  |  Overall Experience 
Rating:
1.0

No bulb in storage unit. Could not gain excess to outsde unit. Poorly trained staff.

Steven T  |  First Impressions 
Rating:
2.0

It was a very bad experience for me I waited almost 30 minutes for a utility dolly to get put in the back of the truck then was assigned the wrong unit to store my stuff in very aggravating

KEISHA G  |  First Impressions 
Rating:
5.0

Great staff at the Riverdale Uhaul location. Clean trucks, nice atmosphere. The branch was busy from the time I walked in, and they served every customer on site and by phone with professionalism.

Larry B  |  First Impressions 
Rating:
5.0

@

Edwin R  |  Overall Experience 
Rating:
5.0

N/a

RICO B  |  Overall Experience 
Rating:
5.0

A1 service!!!

quevas h  |  Overall Experience 
Rating:
1.0

Poor customer service and I will not be using them in the future.

Paris A  |  Overall Experience 
Rating:
2.0

I had reserved a truck for 24 hours, when I went to pick up the truck, I was told I could only have it for 6 hours. My reservation was at 12:30, it took over an hour to process out. Unacceptable

ERIC D  |  Reservation 
Rating:
5.0

Great customer service from staff!

jasmine s  |  Overall Experience 
Rating:
5.0

no problem at all. Thank you

Anita D  |  Reservation 
Rating:
5.0

Very Professional Staff

sherry w  |  Overall Experience 
Rating:
4.0

Everything was great

CARLA P  |  Reservation 
Rating:
5.0

The facility did an excellent job I am more than satisfied with the service.

Marie j  |  Overall Experience 
Rating:
5.0

The young lady who assisted me through the process was AMAZING. Unfortunately, I forgot her name to give her her deserved accolades, but she earned it.

Kimberly G  |  Overall Experience 
Rating:
5.0

The entire staff was very helpful and pleasant especially Reecy. She was attentive and just overall excellent customer service.

innocenishea c  |  Reservation 
Rating:
1.0

I was treated bad from day 1. Paid online, got there, no unit, waited hours. No calls returned ever. Made payment arrangement. Then got email my unit sold & I owe money? Traumatic for a disabled vet!!

Andrea W  |  Overall Experience 
Rating:
3.0

The Manager is awesome, and very helpful, great customer service skills to each customer. But the young lady at the desk she as an attitude problem,I would give the business a thumbs up.

KATRINA W  |  Overall Experience 
Rating:
2.0

Rats damaged/poo & pee all over my property and I was not in the facility a whole month. I’m very disappointed in Uhaul at the moment. My family and I have already been through enough stress in home.

anya m  |  Overall Experience 
Rating:
5.0

the service was exellent the unit got mold on all my mattresses and furniture, but i was offered insurance more then once so shame on me.. so even though my things were damaged CS was great !!!

reginald t  |  Overall Experience 
Rating:
5.0

You'll are great! Thank you.

Tisha T  |  Overall Experience 
Rating:
5.0

Very Satisfactory other than customers should have 24 hour access .

faith e  |  Overall Experience 
Rating:
1.0

I have tried to make an online payment. I have made several long-distance calls to this branch of Riverdale, GA. My account for unit 2042 has not been located by staff. How to pay?

RODNEY T  |  Overall Experience 
No reviews have been submitted for this location.
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