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FALISSIA RCustomer Reviews for U-Haul Moving & Storage of Riverdale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Some of the stuff could be more friendly.
MWAMBA MI rented the car dolly.....It was in generaly good order BUT one of the brake lights was faint although it worked. With a vehicle in tow those lights are critical for drivers behind you. Should be checked and fix timely. Great rental otherwise except for NO MILITARY or LAWENFORCEMENT DISCOUNT. Can U-Haul fix this soonest??? Thx
JONATHAN JSumarri C. And Tynisa was very helpful and kind. They answered all my questions and were very nice.
DELAIRE W | First ImpressionsTell everyone hello ….
LAKIBA PI must say that the staff who checked me in was very friendly, professional, and respectful. Infact, I will say that she is consistent with her 'golden' approach in attending to every one I have witnessed her attend to while I was waitng in line sometimes. She was always ready to assist promptly, and respectfully escalates if the issue under review needs a manager's attention. Another thing she did that made me appreciate her was that one of the days I visited, I complained to her that there was no bathroom tissue and hand soap in the storage bathroom. She promised to look into it. By the time I was driving off after making a phone call in my car for about 10 minutes, I saw her going to the building with a bathroom tissue and handsoap. NOTE: I don't remember her name, but if you check the day I checked in, sometime in early March of this year, you will know who I am talking about. Of course, she is always there. I jokingly asked her one day if she ever takes a day off. Please, U-HAULshould recognize and appreciate her because she is just great person, with great personality, knows her job very well, and very friendly to ALL no matter how busy she is.
PATIENCE E | Overall ExperienceBRAVO!!! to the Manager and her team at this location. I stepped into a truck that was not assigned to me by mistake. In the process, I left my wallet in the wrong truck and did not realize until over two hours later. I called the office and they helped to search the trucks outside while I was onhold. Unfortunately, the one I left my wallet in had been rented out. The manager called the person who rented the truck and left a message for him/her. When I went back to the office, she called again and left a second message. As God would have it, the person who rented the car is a God fearing person because my wallet that had my social security card, drivers license, health insurance card, some cash, and both credit and debit cards was returned intact. I am so grateful to God. I thank the reponsible person with the fear of God who returned it intact, and the U-Haul crew who cooperated with me and was able to correctly identify the right truck, followed up until it was returned and handed over to me. May God bless you all.
PATIENCE EFrom my experience: I needed an auto transport, and got placed to this location after getting canceled ant the last minute. And on Saturday May 31 @ 620 Pm I called to the location to confirm but got no answer. Finally at 654 I got a call back and while I was 3 mins away the worker and I quote said “ it’s 654 and 3 minutes away is 657, ‘that’s crazy’, and then followed up by asking what I did for work which seems unprofessional. When I got there @7 I tried to go inside and was treated rudely by the mechanic there at the time! He seemed to have had a bad day and was looking to look for a fight from me! Please check the cameras on May 31 at 7pm, because the worker Samair had threaten me and said “ it’s 7pm and I’m off the clock.. come meet me outside”. All very unprofessional and will be sending to corporate.
Keith MReserved car hitch 2 weeks ago and she couldn't locate one, she say some one stole it, called another store they had none, no trailer given to me after I reserved 2 weeks ago, not satisfied!!!!
SHINITTA RI came to pick up the truck but it seems like she doesn't care about me, she works like a discrimination, I requested dolly online but when I came to pick up the truck they said first come first serve so why didn't they state it clearly when I requested? They told me to pick up the truck there but I can go to another place to pick up the dolly and pay for the dolly there, why do I have to drive a huge vehicle to go to another place to pick up dolly was 15 minutes away? And when returning they made me return the car and dolly to 2 different places? I will never go back to this horrible place again
HUYNH PI will be back whenever I need it get a truck 🚚 or store something 💯
JOE T | First ImpressionsCustomer Service when I return real did not assist on the app to return, the truck stated she had to go pick up her grandchild
CYNTHIA WCharged an extra month instead of just the $50 cleaning fee very rude customer service
Tierra C | Overall ExperienceTynisa was very awesome and helpful.
CORTNEY H | First ImpressionsOnly one thing that took me by surprise is I didn’t realize I had to have 2 small units for the price for 1 bigger unit.Other than that everything was good.
CALVIN G | First ImpressionsThe sales representative was phenomenal.
al d | First ImpressionsYou all did great!! Thank you. It looks great and WORKS good on my van.
Joe MVery bad customer service
OLUWASEUN BThey are the best that ever did it our recommend this location anytime very nice it’s peaceful and helpful
TUKETU WNo issue smooth sailing
KEECHA DStaff was rude and will to accommodate. I items got damage by water leaking in our unit. We informed the staff they only gave us a brochure to call the insurance company, never asked or was willing to change units. On move out date all of our belongs were damaged by water and mold. Never again we will go to U-Haul.
FREDERICK D | Overall ExperienceAll of the staff was friendly and helpful
RODNEY DNo the vehicle was not clean. In addition I was charged 3 times after the vehicle was returned. The customer service was terrible. Agents in the store called customers on speaker phone to verify information
TIFFANY MI would not recommend the company or location. I booked in advance and was never told there was no dolly, I discovered at the after hours pickup. I should have been notified so I could cancel since I needed the dolly to move the washer and dryer. The location refused to help upon opening. The regional manager offered another odlly at a different location with a 3 mile credit. Yet, it was a 20 mile drive. I declined. After dropping off the key I received unauthorized charges for gas. Thankfully, I had proof that the vehicle was half empty at pickup, they tried to say it was full and returned half empty. Customer service eventually helped with the last situation. Everyone had amazing service to collect my money but after the service was paid the customer service went down hill on all ends.
Shaqoria HAisha was hands down the best from the time I walked in at 815am on April 5 until I left.. her customer service was phenomenal
JESSICA RI came in on 4/3 to rent a piece of equipment mini van and Iesha T has a very nasty demeanor she stated out loud if we (the customers) don't like something we can go get a rental from somewhere else. She doesn't interact with the customers she just sits there with a look on her face as if she doesn't want to be there. She is really bad for business with that negativity. She doesn't know if someone is having a good day or not and sometimes if you interact with someone with a pleasant demeanor it changes yours but she is totally the opposite. I will never rent from this location again because of her.
LILLIAN BThe customer service was fantastic!! Everyone there was professional and professional!
KIM FThe manager Tamara Hendrix was very rude to my father when he was picking up the truck the truck was in poor shape with running conditions Mrs Hendrix had an attitude the whole time while I was on the phone with her I was very upset this was my first time using this location I will not rent again
ANTHONY JGreat Job ...
DENISE FThe receptionist took 20 minutes to even acknowledge me, then took another 10 to actually help me. U-Haul advertises all over "$19.95! $19.95! $19.95! $19.95!" Then with all the nonsense stuff tacked on my $20 rental hopped itself up to $106! Just incredible! $25 cleaning fee after using the van for 3 hours to move a couch and a dresser is the biggest load of BS I've ever heard. It's insane to have to pay PER MILE AND FILL UP THE GAS TANK after use! I will never ever ever be using U-haul again. Next time I'll just give my buddy $40 to move some stuff. U-Haul is a scam and a rip-off. Never again
WILLIAM MTynisa was great....very professional and pleasant, even with a lady in line being unreasonable and rude, she handled it like a champ! Please acknowledge her for her hard work and dedication.
KURTIS KTray had great customer service wh n I return the truck even though they were busy he helped me and took his time for nice you man . The front customer service was good too . I will return when needed.
SHERICKA NLetrisha(can't remember her name), was very rude, her customer service was very, very bad. I called the district manager about her customer service.
MELONIE MThe staff was very professional, helpful and courteous. They took the time to ensure that I understood everything before leaving the acility. Excellent staff.
JAMES MContinue the quality good service thank you god bless you all.
JONATHAN RFirst time renting a cargo van and the experience was amazing. The van was practically brand new and I loved all of the safety features and space. Beautiful experience, it passed my expectations!
DANIELLE BHave more seating especially when you have busy times and maybe more restrooms and vending machines..
FAITH JWell satisfied
ALPHONSO PKeep service at this level
Anthony TPLEASE acknowledge MS. LESHA T, who continually represents your brand impeccably! Always courteous, professional, positive, smiles, proficient, exceptional multi-tasker, and empowers clients to have a powerful brand experience. BRAVO LESHA T.....keep up the great work!
KURTIS KEven though the location was very very busy on the day I rented the staff was very respectful and nice.
TIMOTHY GThis location has some of the rudest employees I have ever encountered. Upon entry instead of being greeted by the employee the young heavy set black male employee told me “ I’m not here” as I approached the counter. And to make sure I heard him he yelled it out again. I asked who was here and he replied “they in the back counting. Cash” it went down hill from there. The attendant who eventually helped me was also extremely rude. They don’t help with the vehicle tell you where to go find it and yell out fines if the tank isn’t back full.just rude rude rude! I will never go back to this location and I’m shocked this is a uhaul a national company. But they let these employees work here. They don’t care about your customers. But I guess it doesn’t matter so I will take my business elsewhere
RESTA RRude staff and your front office is a mess, We used to get propane from this location as well but the staff treats us like an inconvenience . This rental was for a business and could have been a reoccurring customer but I have decided We will use a different location or company in the future.
MICHAEL FGreat staff!
Kourtney PThe customer service was exceptional. The lady at the front desk knows what she’s doing. Very pleasant and knowledgeable. She definitely stands on business. I can’t remember her name but she sits on the very end with glasses. Every time I visit that location that’s who I want to serve me. Please give that young lady a raise!!
JOHNETTA RContione
MICHAEL CThe check in time was awful I have rented from uhaul before never took so long with the on line process it took 30 mins of my rental time then when returned they looked under hood which did not do,found a brake fluid leak
REBECCA QThe guy that attended to me was very very helpful. I can't remember his name.
BABATUNDE KAgents are always pleasant, and efficient on check in!
KURTIS KThe people who help with drop off are always very helpful and friendly.
Nicholas KThe person Iesha, that was there closing the shop was rude from jump. Walked past and didn’t acknowledge us and I had to say something again to get her to respond! She finally came back and made her way away from us just to speak generally to the parties waiting for help instead of saying to whom needs to come forward or asking who’s first. Other than that the process was fairly easy. Iesha gave no eye contact and only gestured with her head to give instructions on where to go and what to do.
YVONNE YI’ve rented from this location in the past without issue. However, this time around I had an unpleasant experience. I was scheduled to pick my truck up at 8am and return the truck by 3pm. I signed up to use the mobile service but due to missing equipment I had to go into the office. There was only one person assisting customers so the wait was long. When I finally was being assisted I was given incorrect information regarding my payment method. Finally another lady was able to assist me. She told me there wasn’t anything wrong, gave me my dolly and told me I was good to go. All in all it took me 40 minutes to be able to leave with the van. Due to the delay in getting the day started I was late in returning my truck. Mind you, it was 3:10pm. tried to explain to the woman that I was late because the additional 40 minutes I lost in the morning due to her staff. But she did not care. Her response was”well I wasn’t here this morning”. I was informed that I would be charged for an additional day. When I asked who I could speak to regarding the matter she told me she was the only person I could speak to. When I asked for a corporate number she told me I could call 1800-Uhaul but they would just redirect me to her. Sue to this experience I will no longer utilize this location.
Esmeralda IThe mobile Check-in app did not work. Had to go inside, but the employees were very polite and helpful.
Jerome BThe lady was very sweet and polite. The dude who hooked up the trailer was so kind and helpful. Thank you so much ! Will recommend
KARI DGood service
Richard LIt was a great first time experience renting a truck. Employee moving the trucks out front made me feel very comfortable. Appreciated his patience with me.
ERAINA ATamera and the Other Members assisted me very well with my Moving Process that assisted Greatly :)
Malik J | Online Move InFrom the beginning of my time there , the staff was very friendly and helpful. The respect definitely came to a surprise to me. If I could rate the staff on yesterday, I would say a. 10! Job well done
BETTY K | First ImpressionsSome of the interactions with the staff were not pleasant. I’ve had phone calls with a woman who said she was a manger and had a very bad attitude and was very short and rude on the call. Other than that the staff I’ve seen at the desk in person was polite. But I would not use the service again
SHANEIKA C | Overall ExperienceVery helpful and professional.
RICKY G | Overall ExperienceVery helpful and patient and professional
RICKY G | First ImpressionsI love this branch in Riverdale!! They are Aways helpful and professional!
TOKEISHA J | Overall ExperienceExcellent customer service every time I have to rent a truck or storage. The employee very well knowledgeable of their job
LILNITA C | Online Move InNo comments
jerome g | Overall ExperienceN0 comment
LOUKOUM K | First ImpressionsI love Sheri, and her exceptionally great customer service, because of her I have told all my friends, family, and neighbors about this u-haul location.
LATONA H | First ImpressionsThe store, General Manager, Ms Tamera Hendrix was very professional.and courteous. She was the only person working in the office, while I was there. Since there was a long line of customers, Ms Hendrix kept thanking us for being patient and not complaining.
carolyn s | First ImpressionsThere was a main water leak and I lost all my belongings Winter Clothes Sentimental valuables everything and was not notified about the leak Until checking my belongings some 2 months after the leak if I had been told upon incident I might could have saved majority of my belongings there is a infestation of Roaches until the little bit I could salvage I was scared to take home because I didn’t want to bring roaches home and when I tried donating it U Haul Reusable the staff told me they would charge me for leaving it because they were doing away with it but clearly no signs that stated anything different than U-Haul Reusable I had a really horrible experience with storage and will never if needed again suggest or store anything there at that particular location Hwy 85 Riverdale
Pamela J | Overall ExperienceMy experience was quick and the staff were helpful. Every question I had was answered.
Gwendolyn T | First ImpressionsIlesha was helpful and courteous.
RICKNIQUKA L | First ImpressionsSome of the staff were Friendly the others made the team Average or less.
TAMEKA P | Overall ExperienceYour staff is super friendly and accommodating. I look forward to using you all in the future.
Janell J | Overall ExperienceThe lady at the desk is money hungry and she doesn’t listen to good has a nasty attitude
Archellian B | Overall ExperienceDee did a great job
ALDREMA F | First ImpressionsI did have a little problem when I leaving, but I call the next day and speak to someone else and they took care of it
JANET J | Overall ExperienceIt was bad enough my stuff was being auction & I know that was something on my part but what I did have a problem with was my brother ashes was in my storage because I didn't have anywhere else to keep him cuz I wasn't stable at the time I ask these people could I at least get my brother ashes & they told me no so now I don't know who hands my brother ashes are in I'm so hurt !!!
VALERIE S | Overall ExperienceHad hard times they worked w me until they couldn’t lost all my stuff but service was always great
Rachelle S | Overall ExperienceIesha Tucker Great customer service Friendly and Great at her job I just can’t say enough about her An Awesome person who knows her job and does it well and with passion I’ve been with you guys for a long time and never had great customer service like Iesha
ANGELA J | Overall ExperienceOutside units are horrible my stuff was wet and moldy and there was a dead rat in my unit. Never use an outside unit again
Charlene R | Overall ExperienceMost wonderful staff. Thanks to ms Dee she's the best
Violet S | First ImpressionsEvery thing was good the only problem I had was the Bluetooth on my phone wouldn’t seek couldn’t open door don’t know if it’s my iPhone or what all-n-all everything was good. Thank you
JACKIE V | Overall ExperienceVERY UNPROFESSIONAL!! Lack customer service skills
Ajada S | Overall ExperienceSummarii was most helpful than anyone. He help me with everything amazing worker
Ronchell B | Overall ExperienceMy unit was flooded and the staff member was very rude to me.
BOBBY B | Overall ExperienceWe were very pleased as always.😉😁
Norwood R | First ImpressionsAt first I was getting a lot of runaround I give my information and when I get there they don't have it so it was not so nice.
JANET J | First ImpressionsI'm glad it's over. So much has changed at this one location.I don't like management. I spent at least 15 minutes going back and forth with him about my move out. I was told 295 as a settlement offer. Gave 300 never got my 5 bucks and then received a bill for 327 and change. With me owing the 27 and change.
Kyle C | Overall ExperienceGreat
YOGIA G | Overall ExperienceIf I am in need again. I will definitely check this U-Haul facility. Thanks
joy m | Overall ExperienceMy furniture has mold damage
KENYATA T | Overall ExperienceI had an enjoyable experience with U-Haul
Gene I | First ImpressionsWe never used the storage
Jordan S | Overall ExperienceMy experience at the Riverdale location was very pleasant and professional. The staff, especially one of the managers, Dee, always called and texted reminders to my cellphone regarding payment due dates. Another manager, Fazio, was helpful as well. The 5-star rating I gave the Riverdale location, reflects the excellent service I received from their staff. Thank you, Babette Mitchell
babette m | Overall ExperienceNone at the moment.
Alicia B | First ImpressionsI rented unit 1023 and all my belongings were molded and water damaged
deontae b | Overall ExperienceThe unit was nice and clean
SAM M | Overall ExperienceEveryone in there was super nice and helpful
Leah R | First ImpressionsGood experience
ANTWAN E | First ImpressionsMs Dee was very good to me
Doris C | Overall ExperienceAlthough management communicated thoroughly, the raising of the rent and rekeying without proper notice wasn’t great. As far as communication goes they stayed on top of everything except informing me of changing my rent and not having me locked into a rate. I was never told that long term my rate would keep increasing.
LATOIYA R | Overall ExperienceI paid for 24hr access but often times could not access. Multiple times I had to wait, once for over two hours, for staff to arrive for assistance. The light was out near one of my units. In addition, the staff was often overwhelmed, understaffed and rude.
DEBANIE S | Overall ExperienceThe process for getting my storage was done in an excellent manner and I will encourage others to choose Uhaul. I like the patient that was given me, and explaining how to come in and out, as well as other details while renting my storage, thanks
Mary J | First ImpressionsThey STOLE my refund for the month of November. I moved out 100% yesterday. However, their contract says, to get a refund I had to move out by a certain date. I find this policy selfish and greedy. I will definitely need storage again next year as I will relocate again. As I travel I'm seeing more and more storage businesses who I'm sure want the business. I moved from GA back to Alabama. I needed my refund for gas, my birthday and food. UHaul KEPT my refund. That's okay. IT'S TIME FOR ME TO START USING and SUPPORTING OTHER STORAGE BUSINESSES. The storage space is EMPTY, but they held tightly to my REFUND. GREED can cause a reputable business to loose valuable customers. F around and find out!
Terria W | Overall ExperienceNo comments at this time!
NATASHA G | Overall ExperienceThe space was secure and clean. I appreciate the affordable.
Roselyn W | Overall ExperienceThere were bugs coming out of the storage unit prior to putting my things in the unit
delaney E | First ImpressionsCustomer service was awful
Rachelle S | Online Move InThe check staff was very knowledgeable and she made it a smooth process.
christa s | First ImpressionsIt's always a pleasure to use the services there
LEONARD R | Overall ExperienceEveryone that I came in contact with was very nice and very helpful. They do their best to help everyone.Thanks so much.
robin l | Overall ExperienceI love the staff they go over and beyond for the customers
Tiffany S | Overall ExperienceUnits are roach infested. I should’ve been warned before hand to give me an option to make other arrangements before moving my items in
KEYANA G | First ImpressionsI wished I could have gotten a big unit when I was there Unfortunately none was available at time
Jeannie H | Online Move InCommunication was wide open they made sure that I had what I needed would accommodating my needs excellent customer service
Felicia T | First ImpressionsEveryone that I encountered were very polite, professional, and exhibit that they care.
LOKETTE M | Overall ExperienceEverything, was great except I bought back my truck and found out that the person who checked me in gave me the wrong truck
janet r | First ImpressionsI was charge for the service I did not use and I didn’t have my refund, it’s so annoying and frustrating, I couldn’t get back the money I worked for all I was told I mistakenly booked storage instead of truck.
Adeleye A | Overall ExperienceI moved out of the unit thst i was renting on 05/22/2023, i went to the office to notify the staff, I was told that I would receive an email, however the email was never received. On 05/25/23 my card was charged for June's rent. That should not have happened. I called the office and was told that I had to come back to the store with my card in order to receive a refund which is a total inconveience due to me now being in another state for the next 30 days. I need this matter resolced before 30 days.
Temeka J | Overall ExperienceThank you for your time and I look forward to using your facility again.
Dwely W | Overall ExperienceI I will move Saturday.
Lucia Z | First ImpressionsThe staff was amazing, friendly, and easy to work with
jerrica s | Overall ExperienceThe whole entire staff was absolutely amazing , The store manger Mr Fozzer was very professional as well as his staff members,Tiera and Ms Hendricks , I want to thank these three individuals for such a great experience and look forward with working with them in the near future for any additional moving needs , I highly recommend this location.Great works !
Keyhana N | First ImpressionsThe manager had a bad attitude very poor
Adolf P | First ImpressionsI love the area. It was a very great experience.
LOKETTE M | First ImpressionsOne or two of the ladies lack ppl skills, but overall the establishment is very good
MARVA W | First ImpressionsThe staff and everything that I needed was there they were very friendly and you couldn't expect anything better. I would recommend you all above all others!
David F | First ImpressionsPLEASE NOTE: Question(6) IS FOR THIS REASON ONLY-At first I did not know it was a outside unit until the lot guy guided me in with the truck, after he opened the door I noticed water trails and a rat trap- I really hope there is NO damage to my belongings, they are antique but in pristine condition.
DAMON D | First ImpressionsConfident staff and pleasant customer service is good. Great staff.
Iris D | Overall ExperienceMy experience here was excellent, The staff was very nice and helpful, and Manager Fozzy Fosmore is great. He’s also very helpful and courteous
RONALD S | Overall ExperienceEasy move in, easy to get to unit and easy to unload my things. It’s a little close to each other but it was ok
Lashelle H | Online Move InStaff is very unhelpful, unprofessional, and rude. Would not recommend to my worst enemy.
Roman W | Overall ExperienceGreat customer service
EBONY V | First ImpressionsNo
Johnny G | Overall ExperienceI received above average customer service. It was really a stress free process.
claretha s | First Impressionsn/a
ashley c | First ImpressionsI did not move out. You Sold all me and my Children’s things after I had been paying Monthly for a year. I told y’all I lost my job and to Please work with me. I called y’all and told y’all I would have the money the day after the Auction and nobody called me and said Ok That would be fine or Nawl you have to have it before. I just had found out that I was suppose to pay by 4pm that Sunday but No one told me that at All. Crooks is what you call this took everything I had even important paperwork and sentimental things.
AHMAYA Y | Overall ExperienceI wanted to remove my things before my payment was due. They somehow dropped the ball in getting my lock cut off and I had to pay for another month and then waited another 3 days to get it off.
KIMBERLY J | Overall ExperienceNASTY STAFF #1 STAFF WANTED TO FIGHT ME AND TEAM MEMBERS WAS HOLDING HER BACK ASSISTANCE MANGER CALLED THE STORE MANAGER WHO NEVER CAME TO STORE I HAD BEEN WITH THEM FOR ALMOST 2 YEARS I MOVED MY STUFF OUT BECAUSE OF THE ASSISTANCE MANAGER I WAS 2 MONTHS BEHIND SO I WAS TRYING TO DO PAY SOMETHING ON IT AND MOVE IT OUT INTO THE NEW STORAGE PLACE WHICH IS PULIC STORAGE I ENJOY HOW THE STAFF GREETED ME N WELCOME ME IN. THE STAFF AT THIS LOCATION ON HIGHWAY 85 SUCKS THEY DONT GIVE A DANG ABOUT THERE GUEST BUT I WILL NEVER EVER SEND ANYONE TO UHAUL THE STORE MANAGER NEVER DO ANYTHING TO STAFF FOR BEING RUDE AND NASTY CALLED HOME HOUSE MADE A STATEMENT ABOUT THIS LOCATION WAS TOLD THAT I WILL GET A CALL FROM THE AREA MANAGER I DIDNT WANT TO SPEAK WITH THE MANAGER AT THAT LOCATION BECAUSE HE DONT CARE ABOUT HIS GUEST I ASKED THE STORE MANAGER FOR THE STORAGE CLARK NUMBER AND HE REFUSED THE TO GIVE ME THE NUMBER I ALSO ASK FOR THE MCP AND HE REFUSED TO GIVE ME THAT NUMBER STILL WAITING ON SOMEONE TO REACH BACK OUT TO ME MY NUMBER IS 678 748 2402 YALL HAVE VIDEO CAMERA SO LOOK AT YALL CAMERAS ON HOW THE STAFF WAS TRYING TO FIGHT ME PAID A SETTLEMENT OF 310 JUST TO BE TALKED TO AND TRY TO FIGHT ME AT THIS LOCATION STORE MANGER WAS ON PHONE BUT HE DIDNT CARE NEVER SHOWED UP BUT STAYED ON PHONE
Corey W | Overall ExperienceSigned up online and when I got there the staff was very friendly and helpful. Process went smooth and the location seems great since I only live up the street.
Brian S | Online Move InYour staff was very helpful and nice
Wendell T | Overall ExperienceCustomer service was excellent knows her job and was very kind to me and helpful. I will recommend family and friends to this facility. Tamaria thank you for a job well down my move-in experience was satisfied thank you.
Iris D | First ImpressionsGreat experience
elaine w | First ImpressionsService was excellent, Agent was helpful, Professional, and very knowledgeable. Thanks for giving the type of Service that I expect. Great Job
Hilda B | First ImpressionsI wouldn’t recommend this storage to anyone because during trials and tribulations this storage does not care about putting your stuff, kids personal papers and sentimental things up for auction.. I tried to pay online that evening and the website would not let me.. I’m so hurt behind this!! There is no one to call- it’s over just like that.. which is wrong!!
Jerlyn G | Overall ExperienceNo complaints…
ANGELA C | First ImpressionsFront desk personnel are horrible..The attitudes these women have is obnoxious.You got to wait forever to.be waited on and there is no line..I moved from another state and I will not recommend this facility. The lies when work here ate GHETTO..Need a new staff but I understand good help is hard to find..
Angela l | Overall ExperienceMost of the staff Service was excellent. However management was not good at all. The grounds were not kept clean near my storage and there was always a large puddle of water in front of my storage when it rained. This was very aggravating. My feet got wet many times . Wow weeds are growing in front of my storage and all around everybody else’s storage. They really need to fix that standing water problem.
TROY B | Overall ExperienceThank You Guys So Much I’m Very Satisfied &Yall have helped me these last months Tremendously I’m Greatly Thankful For such An Awesome Facility & Team to make my Experience Even Better Thanks Fozzy’s & U-haul Team!
Latifah A | Overall Experience24 hr access should be granted to all customers everyone uses a storage at different times. No help for crisis after hours. Had to wait 8 hours outside the gate when I was locked out by small margin and my belongings sitting at thd door. That was not a good experience for me.
jean g | First ImpressionsGreat
ADRIAN M | Overall ExperienceThe storage was safe and secure. The suggestion I have is be sure to give accurate move out detailed instructions to avoid confusion.
Michelle M | Overall ExperienceThe staff was very attentive
shaneeta j | Overall ExperienceThey stated that I have access to the storage from 5am-9pm but ever since I moved in I have only been able to access it during THEIR business hours which is very inconvenient and if I had known that ahead of time I would have looked elsewhere for a storage I can access for more hours during the day as I was moving ALL day not just between 9am-5pm.
Rita A | First ImpressionsGreat service
HANOU B | Overall ExperienceThe best uhaul Site in which I used staff management and facility I rate above average. The staff work well and even under pressure they remain patient calm and very professional. The facility is clean and bathrooms spotless The first person to check me in was LaKesha and she makes everything work thanks uhaul .
neichelle w | Overall Experience./
HANOU B | First ImpressionsTynisha,was very helpful and courteous.
winyatta p | First ImpressionsStaff is nice. The storage doors on the facility were hard to lock and unlock.
LADAWN G | Overall ExperienceGreat place to store your items.
NICOLA M | First ImpressionsI've rented at this location for over a year and I have always received exceptional customer service from everyone. I recommend this location highly. Lakisha and Tynisha rock! These ladies are the definition of great customer service!!!
Cheryl W | Overall ExperienceThe general manager was great!!!
SHIRLEY R | Overall ExperienceMade a payment late. Was still locked out a week later
valerie m | First ImpressionsThe entrance door to unit need to be changed
David S | Overall ExperienceI would recommend this U-Haul to everyone. Myself had awesome service, and the staff was awesome. The U-Haul Storage on highway 85 in Riverdale.
linda w | Overall ExperienceMy unit was not lit at all. Other than that it was fine.
STEFANYE A | Overall ExperienceI have only excellent service received from this location. Lakeshia Terry was so helpful to me from beginning to the end of my rental here. Thank You so much for the patience and understanding you showed toward me. I highly recommend this location for your rental needs.
Sylvia W | Overall ExperienceThe facility was exceptionally clean at all times, well serviced toilets. The staff was inconsistent in their friendliness and assistance. It was very individualized the level of service excellence, not a collective approach. Facility was well lit , always felt safe and secure.
HERMINA Y | Overall ExperienceThe staff was very friendly and very helpful especially Miss Lakeisha she went the extra mile to make my experience the best
Wyvenne R | Overall ExperienceI was asked to pay for a clicker for the gate that never worked. When I asked about it I was told that I would have to pay a monthly fee to continue use. This was not told to me upon renting the unit. Getting through to the store is a joke, I have been at the gate unable to get in and called the office only to be on an extended hold and once I go into the store the ladies were sitting around talking and laughing. When I vacated the unit yesterday Fozzy was pleasant. Also for some inconvenience I experienced I was supposed to get a $10 gift card and/or credit that I never received. No worries I’ll think twice before I use UHAUL again.
Toni R | Overall ExperienceThanks
Ciara B | Overall ExperienceThe staff was very friendly and respectful
SAMUEL S | Overall ExperienceGreat
sarah r | First ImpressionsEverything was good until I found out uhaul doesn't pro rate the monthly fee even though I paid $84.50 for 8 days. Just didn't seem right, especially in these times today
billy a | Overall ExperienceI’m happy to say that when I retrieve my things from storage there were no rodents or bugs
Patricia C | Overall ExperienceThe woman that helped me was really nice and efficient at her job. I super appreciate the great business!
Brittany M | First ImpressionsI believe her name is Ms. Lakeisha, she was amazing. She went above and beyond to assist in every situation. May God continue to blessings her every step of her life.
parcede c | First ImpressionsTakes entirely too long to complete any task at the customer service desk. I waited in line over 30 minutes before getting assistance. The units do not have lights. The parking lot is entirely too small. You can't even get the 26' foot truck down the aisle to your unit. I was not able to access the climate controlled unit with the code I created. I had to wait for someone to let me in and I was not able to get into my unit after hours because my code didn't work.
Keturag G | Overall ExperienceInventory was low. It took entirely too long to check in. Storage unit does not have light. Aisle to drive down are very narrow. You can't even get all of the UHaul equipment down the aisle (26'foot truck).
Keturag G | First ImpressionsI paid for a unit, the door was broken and the unit looked bad. Returned it the same day, got my money back and was still being called a few days later about the storage unit not being paid for. Uhaul never ceases to be unprofessional. Would NEVER recommend.
KIMALYA C | Overall ExperienceI did not have any issues with the staff or the climate-controlled environment of this facility. I appreciate the opportunity to store my personal belongings. Thank you again!
monique b | Overall ExperienceStaff was wonderful went above and beyond for me
Whittnie T | First ImpressionsExcellent experience overall
David S | First ImpressionsOverall terrible experience
Corlis S | First ImpressionsThank you for your business. We were satisfied.
Rondah P | First ImpressionsThe front desk staff was friendly and helpful. The outside male attendant was Not not offering no assistance to help unhook the car dolly. He told me to call road side assistance. I am a 66 year old senior, I paid $20 for assistance with help with the car dolly, plus insurance and did not receive it. I was very disappointed in U-Haul!
Jean b | First ImpressionsOverall my experience was good. I feel as long as I was with you all Uhaul never offered a dicount, a skip payment. Also the assistant manager Shmar is rude, and disrespectful. He acts like he can't speak and he always has his phone in his face. All other attendants where pleasant and helpful. All personnel need to learn the policies because i got several different responses before i left about how I had to close my account out. Thank you for taking good care of my belongings. I made sure my unit was cleN, I took pictures. Ms. Mouran
TANYA M | Overall ExperienceGood storage and great staff.
William M | Overall ExperienceThe customer service i received Tuesday, Aug 11th was phenomenal. The staff was very knowledgeable. professional and pleasant. I was completely clueless about getting a storage and they made the process easy which called my nerves before a busy day of moving. Also, I called before coming to the store and staff member LaKeshia was extremely nice and helpful on phone as well as in person.
shani c | First ImpressionsThis place is unprofessional and had horrible service and customer service. I would not recommend this location to ANYONE
Shamika M | Online Move InWaited almost 2 hrs to get a unit.I rented a truck earlier that morn to go pick up some furniture reserved a unit once I found out what size I needed I wasn't able to get anyone on the phone to confirm reservation so when I got there with moving company they had to wait 2 hrs before they could unload truck that costed me an extra $120.00]. And the staff was rude.I wasn't given any direction as to where the unit was
Privacy R | First ImpressionsGreat experience and a uhaul employee helped my people organize in my storage units. He was nice and helpful. When leaving we did it alone with no assistance but we needed none. My movers did fine. Easy access in and out. Thank you great experience.
Rhonda M | Overall ExperienceStaff was friendly and accommodating
Toni R | First ImpressionsWell done.
Leo H | Overall ExperienceMy experience overall was less than satisfactory.
TRACY K | Overall ExperienceNever kept there promises one person said one thing and someone else would say another. The associates are VERY playful with one another in the presents of customers, and from that when they are told something it's forgotten and NOT place in your files/computerized file. Then you may have to pay for their mistakes at the time of payments.
WANDA E | Overall ExperienceI moved my belongings out of the outside storage unit to an inside storage unit because some of my belongings (books) had mold on them due to water that had come into the storage unit.
Toderick T | Overall ExperienceI rented a truck from you'll around 9:30am and returned it 1:30pm. Call back 5pm checking for total, was told truck wasn't back,talk with manager. He said truck was back but wasn't check in. Worst ex
Zachery M | First ImpressionsThe manager & staff responded to all my questions & helped me get situated quickly.
Gerandin H | Overall ExperiencePersonal dolly came up missing and my 5x10 storage locker produced 4 boxes containers with soaked bottoms. Because I’m exiting the country for a time it caused me unnecessary hardship to file a claim
ronald c | Overall ExperienceNone
VINCENT J | Overall ExperienceSome of the staff at this location are not friendly and could benefit from customer service retraining!
JAVON M | Overall ExperienceThey are very unprofessional an dont speak or acknowledge you i was over charged
Felecia H | Overall ExperienceI reserved a climate storage & truck with appliance dolley at pick up. no dolley. Arrived with load no storage available had to relocate to another storage facility not uhaul related. Very unorganized
Ebony T | Overall ExperienceThe advertised monthly rate was $20 less than the rate the sales associate charged me.
Priscilla F | First ImpressionsCoursty & clean
ANTOINETTE L | Overall ExperienceThings went fine
cassandra c | First ImpressionsThe team in here was great! Even after having to deal with a customer who was overreacting they were still a awesome!
JENNIFER R | First ImpressionsMove out date 7/30/2019
Nicky H | Overall ExperienceThe staff was fine it was fozzy That was very not friendly an i was a customer for a year an 7 months an i will not be coming back cause of his ruled ways an i never got got smart back or anything
trelisia W | Overall ExperienceThe manager Rhonda was not very helpful or supportive of her own employee in training. The young man did his best despite not being properly trained. The card for access did not work, Inconvenient set
Tankya S | First ImpressionsJoy was awesome. Thank you so much.
Tiffany M | First ImpressionsService was great and professional
Joan B | First ImpressionsCouldn’t even get my unit open I was supposed to unpack my truck tonight but now I won’t be able to and now I’m going to get charged an extra day!!!
Yvel L | First ImpressionsGreat customer service experience, kind, knowledgeable, and courteous.
Ernest J | First ImpressionsBest for truck rental and storage.
TAMARA B | Overall ExperienceI paid extra for climate control ... Meaning inside the facility. It was always hot and stuffy. I told the manager an nothing was done about the whole 2months my belongings was there
Jamal J | Overall ExperienceMy problem is with u haul in that 2 weeks in a row you didn't have the size trying suck that I wanted so you went up in size and price. That is what will make me go with another company rather than U
Ethel M | Overall ExperienceBecause they didn't show me the storage before I got it which my stuff wouldn't fit also they told me I had to pay for storage right then that was not was told to me.
michelle f | First Impressionsno comment
Rg M | Overall ExperienceI was placed on hold several times for long periods of time. I rented another storage area on Saturday 5/4 and when I arrived with my belonging and ready to put them in in storage the unit was locked
THERESA C | Overall ExperienceI Could only access my storage during business hours
Tara B | Overall ExperienceEveryone was extremely helpful, kind and understanding. Thank you very much
Ethel M | First ImpressionsI reserved a space over the phone but when I got there it was still being used. There was not another one available, so I had to find somewhere else. They didn’t seem concerned or bothered
Joseph W | First ImpressionsShanika J. was awesome she knows her stuff. she help us when we moved in to our storage unit and to move out. the team was a big help too.
adief a | Overall ExperienceThe workers are very kind, and helpful.
evette l | Overall ExperienceMiss Joy showed more than enough concern about my needs. She was more than 100% professional at her job and I thank her very much as she motitasked in taking care of me and others.
fredrick p | Overall ExperienceI appreciate Management and how well they handled any challenges I had with payment arrangements and customer service,Great!
KEVIN S | Overall ExperienceI went there 15 min after store opened. The line was almost to the door with just one person working behind the counter. I was there over an hour in the line just to get a storage unit.
Tara B | First ImpressionsI've been renting with you for 17 years and I'm still renting only in a smaller unit price increases are understandable but after 10 years you would think I could be put on a rental freeze
KERRIE W | Overall ExperienceThank y'all for a great service. Made it easy and convenient too!
Cynthia w | Overall ExperienceNo bulb in storage unit. Could not gain excess to outsde unit. Poorly trained staff.
Steven T | First ImpressionsIt was a very bad experience for me I waited almost 30 minutes for a utility dolly to get put in the back of the truck then was assigned the wrong unit to store my stuff in very aggravating
KEISHA G | First ImpressionsGreat staff at the Riverdale Uhaul location. Clean trucks, nice atmosphere. The branch was busy from the time I walked in, and they served every customer on site and by phone with professionalism.
Larry B | First Impressions@
Edwin R | Overall ExperienceN/a
RICO B | Overall ExperienceA1 service!!!
quevas h | Overall ExperiencePoor customer service and I will not be using them in the future.
Paris A | Overall ExperienceI had reserved a truck for 24 hours, when I went to pick up the truck, I was told I could only have it for 6 hours. My reservation was at 12:30, it took over an hour to process out. Unacceptable
ERIC D | ReservationGreat customer service from staff!
jasmine s | Overall Experienceno problem at all. Thank you
Anita D | ReservationVery Professional Staff
sherry w | Overall ExperienceEverything was great
CARLA P | ReservationThe facility did an excellent job I am more than satisfied with the service.
Marie j | Overall ExperienceThe young lady who assisted me through the process was AMAZING. Unfortunately, I forgot her name to give her her deserved accolades, but she earned it.
Kimberly G | Overall ExperienceThe entire staff was very helpful and pleasant especially Reecy. She was attentive and just overall excellent customer service.
innocenishea c | ReservationI was treated bad from day 1. Paid online, got there, no unit, waited hours. No calls returned ever. Made payment arrangement. Then got email my unit sold & I owe money? Traumatic for a disabled vet!!
Andrea W | Overall ExperienceThe Manager is awesome, and very helpful, great customer service skills to each customer. But the young lady at the desk she as an attitude problem,I would give the business a thumbs up.
KATRINA W | Overall ExperienceRats damaged/poo & pee all over my property and I was not in the facility a whole month. I’m very disappointed in Uhaul at the moment. My family and I have already been through enough stress in home.
anya m | Overall Experiencethe service was exellent the unit got mold on all my mattresses and furniture, but i was offered insurance more then once so shame on me.. so even though my things were damaged CS was great !!!
reginald t | Overall ExperienceYou'll are great! Thank you.
Tisha T | Overall ExperienceVery Satisfactory other than customers should have 24 hour access .
faith e | Overall ExperienceI have tried to make an online payment. I have made several long-distance calls to this branch of Riverdale, GA. My account for unit 2042 has not been located by staff. How to pay?
RODNEY T | Overall Experience