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ALICIA I | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Rochester
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only reason I didn’t give it 5 stars is their being understaffed. Very busy and only 2 employees working. However, those employees were very patient, friendly and hardworking .
Debra F3 out of the 4 tires on the 6’x12’ trailer were nearly bald. Very hazardous to be towing with tires that could go at any moment. Overall the process to get the trailer and top it back off was excellent.
MICHAEL TVery smooth transaction. Great equipment and helpful team members!
DAVID PThe two men who helped me on those days were both efficient and professional.
PAMELA WThe person that greeted me apparently a new employee. He unhooked the trailer and the sent me on my way. Then two days later I got a call from them asking when I was going to return the trailer, I said I did on the day I said I would, they put me on hold, then came back and apologized saying they had the trailer.
GREGORY RThey guys at the store that day did a great job and were very quick and efficient. They got me on the road fast! The return was just as smooth! thank you!
TODD SMirror not functioning properly. Gas tank not quite 1/2, but stated it was.
BARBARA Zgreat customer service and efficiency.
FREDDIE Wself return service after hours. Very very very bad
JITHINRAJ EWe didn't know we needed to check the suspension on a trailer. Come to find out when we dropped the trailer off, almost 700 miles later, that 3 of the 4 leaf springs on one axel were broke, and had been for awhile.
STACY NGreat helpful staff.
KENNETH DExcellent service by Wayne
PATRICK MI'm very pleased with my Cargo Van rental. Counter Person was very helpful and had all of the information on truck size available. It only took a few minutes to fill out the paperwork and was off to make my load pickup. Return was a breeze. Very happy with the rental and will be a returning customer in the future.
MICHAEL ZStaff are so friendly and helpful
SHANE MEasy location to find and were very efficient in checking me in and making it hassle free.
CHRISTOPHER HEntrance signs were barely readable had to make a u turn to enter site.
DALE SExcellent service
JASON SThe location is hard to get into. No personnel were present because we were there after hours.
Corey PEmployees were very helpful and friendly.
BRADLEY HGreat service, friendly staff and reception. Thank you very much.
ANWAR SWe were very impressed with the service. They went above and beyond and helping us fix a turn signal light so that we could continue with our project.
JOHN EMaybe the transition between reservations online and the actual pick-up of the equipment. Otherwise it was pretty easy.
steve mEmployee was very knowledgeable and was helpful to make we had everything we needed.
ELIZABETH DWell stocked. Helpful people.
Curtis SKeep doing what your doing I was impressed how fast and friendly your people were..thank you
WILLIAM GJess was VERY helpful
CAROL MFor the 6x12 trailer the brackets for the chain stick into the loading opening effectively taking. Few inches from the loading. We had a 5’11” item that had to be loaded and and we had to lift it up and over to get it in and it sucked
BRENNAN BStaff was great getting me checked out, hooked up and on the road,
JEFFREY SGreat service as always!
TAYLOR BThe staff were extremely helpful, courtesy and professional.
JAMES BIf I think of anything I'll let you know 👍
JEFFREY DNothing excellent service great employees
WILLIAM KStaff were friendly & helpful despite being busy. Will use again if needed.
MOLLY SNice and easy drop off process with a friendly guy.
KIM VGuy working was also training new person. They were both outstanding
TODD KClean up the van and staff could be more polite.
PRUDENCE NThe team on this day were super helpful and the price to rent a trailer for the day was fair.
CHAD LEmployees are friendly and courteous. Check in was easy and returning the trailer was just as easy. The only strike I would give this location is the lack of space for incoming and outgoing traffic.
JOHN BAwesome customer service. No joke.
JACOB PNear closing time, the young man patiently walked me through online set-up/payment and ran to get my pick-up rental. He was amazingly polite and efficient. No problems and the after-hours return went smoothly. Thank you! Kathye Baddou
Larry BFront windshield and side doors were dirty. Truck did not have cruise control!
TERRENCE NSafety chain needed to be repaired. I was contacted on toad that I had the wrong machine.
GARY PThe manager was great to work with, he did an excellent job training and instructing a new employee as well. Recommend all the staff I interacted with, be it buying boxes, or renting/returning equipment
PETER LEverything was great
Cory KEasy to schedule and excellent care/help hooking the trailer up, thanks!
MARK Pgreat staff fantastic, very helpful and made the process easy
JOSEPH MNeed to be able to execute transactions faster. Too much wait time. Better staffing would help
JEFFREY LWe waited in the return area and no one came out so we went in and the gentlemen seemed frustrated that we interrupted his day. Not very friendly.
Timothy NWasn't bad. The return was excellent; the pickup was trying and inefficient. The trailer was ok clean.
STEVEN MNo improvement...great service!
DUANE VThe staff were very helpful! Thank you
REBECCA NAlways fantastic customer service by the staff and clean and reliable equipment for quick rental.Thanks again for such a positive experience!*****
BLAKE RThe employees were so friendly and it was confusing why someone was so happy to be helping others. I am not happy at my job. Wish I could be as happy and friendly as your employees at this location.
BENJAMIN WGreat service. Helpful staff
RAF WThe uhaul was not very clean inside and the truck lights did not work very good and almost got me pulled over
Ari BWhen I went to empty out my storage unit, I had mouse droppings and pretzels (not from me) all over my stuff. I showed the worker there and he said there should have been a mouse trap in my unit but there clearly wasn’t. I haven’t unpacked my stuff yet to see if there is further damage but now I get to spend several more hours cleaning all my property of mice contamination. Not happy about that. Plus the lady I spoke to when ordering the unit explained a completely different unit style and location. She said ground floor and I was not on ground floor, she said the unit had a loft and it did not. Honestly I’m not even sure she knew what she was talking about. Also The latch needs to be oiled. It’s almost finger breaking to unlatch the unit door.
TIFFANY P | Overall ExperienceSuper friendly staff and very accommodating. Showed us many options on storage units to use, even from other locations. Had a sliding door in front of our unit that they allowed us to back up to and open to have easy access to the unit. Definitely recommend.
Matthew S | First ImpressionsOver priced units especially with access hours only until 7pm.
LE'SHA B | Overall ExperienceGreat personal A real credit to the company
Albert V | Online Move InThe facility was well maintained and the staff are great, but there were three reason I gave below average score; 1. Not having 24 hr access or at least til 9pm. 2. The door closest to my unit that was supposed to be unlocked during business hours never was. I’m a disabled veteran with mobility issues and had to walked further because the door was never unlocked. 3. My storage fee went up twice. It was only a small amount each time but the first time was after only a few months into moving in.
ROSA E | Overall ExperienceAlways a helpful staff
Mark M | First ImpressionsThe guy who attended to me and processed my storage stuff was indeed helpful and awesome. He was a "good brother" to me and I pray God to keep blessing him.
Innocente O | Overall ExperienceWonderful location and facility. The staff is outstanding, very friendly and professional!!!!! They really made me fell welcomed to Minnesota.
ROSA E | First ImpressionsThanks for letting me basically live in the storage space as I cleaned out last week. Appreciate all of your help.
GEORGE B | Overall ExperienceStaff was super helpful. They take great care of their customers!
Kristen L | First ImpressionsExcellent assistance!
SUSAN G | First ImpressionsUnit was very clean. And our workers was very polite.and ask me did I need any help.thank you all at u haul.
Norma B | Overall ExperienceSuper helpful and friendly.
Tanya K | Overall ExperienceOn multiple occasions staff stated they could not find my reservation number, making me feel very insecure about the status of my belongings. Would not recommend. Damage to items in UBOX as well.
Jeanette R | Overall ExperienceI had an excellent experience with the people at U-Haul . I have been with this company and site for 4 years now and will remain with them. They are close to my home and is a climate controlled unit.
ROBERTA C | ReservationHello Your customer service call center does not work. When the location forwards it calls to customer call center and they tell you the sent a message to the local office but they never received it.
Jeffrey N | Overall ExperienceEveryone has been very helpful and courteous
Marsha S | ReservationThis was all last minute planned and uhual was very patient and helped!
Chantel S | Overall ExperienceTook the extra time to ensure the UBox hasp was replaced to keep our goods safe during shipmnt
LeRoy M | Overall Experience