Customer Reviews for U-Haul Moving & Storage of Rochester

Rating:

3.0

Kid with the long hair is very rude

Rating:

5.0

We only had the trailer for 24 hours it seems you should get a discount since the price is for 3 days

Rating:

5.0

Very friendly and helpful. We had a little glitch and it was fixed quickly and efficiently.

Rating:

3.0

The can had dog hair on both seats and smelled like cigarettes and pot. Only 1 person working and he was struggling to keep up with the amount of people who wanted to pick up and return equipment. Employee was great and tried very hard to get everyone in and out in a timely manner, but he could have used 1 or 3 more people

Rating:

5.0

The agent was very good. The made a good find in hiring. Quick, knowledgeable, helpful, agreeable ... advance gy while you are able. Thanks ~ I'm a customer since '73

Rating:

5.0

It was great service from pickup to drop off. Equipment was just as expected in good shape.

Rating:

3.0

The guy that checked us in needs to work on his customer service skills. very rude and abrasive. I will never go to this location ever again for any reason.

Rating:

2.0

App worked poorly. Key lockbox very sticky did not open correctly. Staff seem very frustrated/burned out.

Rating:

5.0

Everything from beginning to end was amazing thank you

Rating:

5.0

There was a line at 9am Sunday morning. The kid was fast though. He could have used help

Rating:

5.0

Check out the uhauls..mine shook for 4 hours..headlights barely worked in the rain and dark and brights were worse...the computer went down the night I needt and in return I was locked out of my house and had my stuff stolen

Rating:

2.0

When the reservation was made I gave my credit card info. When my grandson went to pick it up they had failed to run the card through and he had to use his own card. Will not use U-Haul again.

Rating:

5.0

Nice people - helpf

Rating:

3.0

The truck needs to be updated.

Rating:

5.0

Friendly / helpful staff

Rating:

3.0

They were several hours late but when they are arrived they were quick and efficient.

Rating:

5.0

Thanks

Rating:

5.0

The store was way too busy for just 1 person working.

Rating:

4.0

Everything was good until return of the equipment. Returned the equipment after hours and missed the portion to check it in I was charged $20 which I felt not right.No one even mentioned and when I tried to explain the manager said it is customer responsibility. Get it but it would be fair for the company to let the customer know because chances of missing to read the contract are high after getting the equipment.Mostly our customer is making sure the equipment is not damaged and returning it on time.After this I don’t think I would use U-Haul again.

Rating:

5.0

No issues, everything worked well.

Rating:

5.0

Leaving items in the back zipped tied in the way was not necessary, I would say very inconvenient while try to load and move things around.

Rating:

5.0

Great service.

Rating:

1.0

Staff was rude and unprofessional

Rating:

5.0

The 2 staff members who assisted us with pick-up and drop off were extremely polite and professional. The quality of service we were provided was of a caliber that’s hard to find these days. Would highly recommend this location to friends and family.

Rating:

5.0

Nolan was excellent!

Rating:

5.0

When I first arrived to drop off the trailer mid-morning, it appeared there was a line of trucks being returned but no staff. I parked behind the trucks but feared I was blocking other customers in the store. I walked in the store. There were five customers sitting there and no staff. The woman in the top of the line told me she had been waiting 25 minutes. The others told me to get comfortable and one moved over to make space on a stack of cardboard boxes for me to sit. I decided to leave and return later. That afternoon I pulled up to return the trailer. One staff met me immediately and said I can just stay in the car and he just needed to finish up with another customer. Within a minute he interviewed me, thanked me for returning the trailer a day early and told me that my bill would be adjusted, and told me I was all checked in and I could go!

Rating:

4.0

Thanks so much to the U-Haul Rep onsite. He was the only person on staff at 10:00 am on Saturday (10/18) and with 6 customers in line. Each person, including myself, spent at least an hour waiting to get assistance. This Rep did a fantastic job which should not go unrecognized!! With that, I would highly recommend this location's local management reassess their staffing for weekends. It's hard to believe that being this understaffed would not have an impact on business over time.

Rating:

3.0

Help with more adjustable mirrors and cruise control.

Rating:

5.0

Excellent service, great staff. Easy in and return.

Rating:

5.0

FIX THE RIDE QUALITY ON YOUR 26 FOOT TRUCKS!

Rating:

5.0

Reservation and pick up were terrific. Every employee was helpful, respectful and knowledgeable. They made great suggestions and helped us in this important aspect of the move.

Rating:

5.0

Everyone was great and equipment was in good shape.

Rating:

5.0

Very easy and very professional

Rating:

5.0

There seems to be some glitch with the app. Photos would not upload correctly

Rating:

5.0

Absolutely love this location for our trailer and truck rentals. The staff here have always been so helpful! Milo goes above and beyond to make sure we are taken care of and that we understand our rental.

Rating:

4.0

I am always a little put-off by all the clutter in the lobby. Seems like boxes are the most important item to sell and they are EVERYWHERE.

Rating:

5.0

The young man I dealt with was very helpful, very thorough, and even helped me diagnose an issue on my end with my 4 pin electrical plug. Will definitely use this location again

Rating:

5.0

previously rented a small box truck and was disappointed in the truck not the service (no cruise control, no get up go, sloppy front suspension). Rented a cargo van this time and could not be more impressed. Mopar powered van had plenty of oomph, cruise with forward vehicle recognition, tunes, a/c and drove & tracked like a dream. Staff on duty at pickup were excellent and check-in dude was even better (no offense intended, early morning guy😁). Definitely recommend!

Rating:

5.0

I had a great experience. The staff was friendly and the equipment worked well. Also, the location is in a very convenient spot.

Rating:

5.0

Very easy to drop off the trailer. The gentleman that unhooked it was so easy to deal with

Rating:

4.0

Test the testing equipment

Rating:

5.0

Everything went fine. Thanks!

Rating:

5.0

Representativecwas extremely helpful and prompt

Rating:

5.0

Quick and painless drop off

Rating:

5.0

Nothing, great friendly customer service we ith knowledgeable employees

Rating:

5.0

Overall it worked out and I’m thankful I was able to keep the U-Haul and did everything I could but U-Haul schrewed me in the end

Rating:

5.0

Both the guys I dealt with were great! Keep hiring young guys like that. They know how to serve...much appreciated

Rating:

5.0

This was a great experience! The staff was so helpful and the process was efficient and affordable. Will rent here again for any additional needs. Thank you!!

Rating:

5.0

The two young men were very helpful and nice, I definitely will recommend this location.

Rating:

5.0

You guys were fast, friendly, and it was a great, easy experience.

Rating:

5.0

Worked with me to upgrade from a trailer to a truck. Very pleasant staff!

Rating:

5.0

Not enough help. Long wait times.

Rating:

5.0

Just want to make sure that you are aware that we returned the 6x12 trailer and I can send the pics. The drop-off was on 9/18/25 at 8:28pm CST at 1641 Civic Center Drive NW. Can you confirm that the return is good and we will not incur any additional charges? Thanks, Easow Thomas Cell: 7633601509

Rating:

5.0

The staff was extremely busy, yet maintained patience and professionalism. Educated me on the rental, making sure everything was working and safe. Very thorough and kind. The drop off was totally opposite.

Rating:

5.0

The first trailer I was given leaked during rain. The second trailer I was given, which I used, the floor seemed very unstable and had holes for which I taped to keep water out.

Rating:

4.0

Truck was old. Barely had any brakes, which I reported when we returned. AC wasn't very cold and had to be run in MAX to cool the cab. I was disappointed from past experiences with Uhaul rentals

Rating:

5.0

This location was great. The staff was amazing the entire time I was there and were very helpful. It was hot and they brought me water as I was unloading the trailer by myself. They were incredibly kind and never off their game. Great experience overall

Rating:

5.0

I rented a cargo van. It was brand new and ran well. The rental proceedure was simple and well done. I have rented from UHaul before with similar results and wont hesitate to do so again.

Rating:

5.0

No suggestions. Truck was ready on time, staff very helpful.

Rating:

5.0

None at this time.

Rating:

3.0

Too little help. There was only one person on staff the day I rented.

Rating:

5.0

The only problem was the right mirror wouldn't stay in place

Rating:

4.0

The staff member in Rochester whom I picked up the u-haul truck from was wonderful to work with, as was the staff member I dropped the truck off to in Winona. My only regret is that my pick up time was greatly delayed due to the U-haul location being severely short-handed that morning (my pick up time was schedule for 9 am and I didn’t get helped until close to 10:30 am).

Rating:

2.0

Everyone on the team was working well. My complaints pertain to false advertising. It said "19.99" in town. I ended up paying $60.

Rating:

2.0

When I went to empty out my storage unit, I had mouse droppings and pretzels (not from me) all over my stuff. I showed the worker there and he said there should have been a mouse trap in my unit but there clearly wasn’t. I haven’t unpacked my stuff yet to see if there is further damage but now I get to spend several more hours cleaning all my property of mice contamination. Not happy about that. Plus the lady I spoke to when ordering the unit explained a completely different unit style and location. She said ground floor and I was not on ground floor, she said the unit had a loft and it did not. Honestly I’m not even sure she knew what she was talking about. Also The latch needs to be oiled. It’s almost finger breaking to unlatch the unit door.

Rating:

5.0

Super friendly staff and very accommodating. Showed us many options on storage units to use, even from other locations. Had a sliding door in front of our unit that they allowed us to back up to and open to have easy access to the unit. Definitely recommend.

Rating:

2.0

Over priced units especially with access hours only until 7pm.

Rating:

5.0

Great personal A real credit to the company

Rating:

2.0

The facility was well maintained and the staff are great, but there were three reason I gave below average score; 1. Not having 24 hr access or at least til 9pm. 2. The door closest to my unit that was supposed to be unlocked during business hours never was. I’m a disabled veteran with mobility issues and had to walked further because the door was never unlocked. 3. My storage fee went up twice. It was only a small amount each time but the first time was after only a few months into moving in.

Rating:

5.0

Always a helpful staff

Rating:

5.0

The guy who attended to me and processed my storage stuff was indeed helpful and awesome. He was a "good brother" to me and I pray God to keep blessing him.

Rating:

5.0

Wonderful location and facility. The staff is outstanding, very friendly and professional!!!!! They really made me fell welcomed to Minnesota.

Rating:

5.0

Thanks for letting me basically live in the storage space as I cleaned out last week. Appreciate all of your help.

Rating:

5.0

Staff was super helpful. They take great care of their customers!

Rating:

5.0

Excellent assistance!

Rating:

5.0

Unit was very clean. And our workers was very polite.and ask me did I need any help.thank you all at u haul.

Rating:

5.0

Super helpful and friendly.

Rating:

1.0

On multiple occasions staff stated they could not find my reservation number, making me feel very insecure about the status of my belongings. Would not recommend. Damage to items in UBOX as well.

Rating:

5.0

I had an excellent experience with the people at U-Haul . I have been with this company and site for 4 years now and will remain with them. They are close to my home and is a climate controlled unit.

Rating:

3.0

Hello Your customer service call center does not work. When the location forwards it calls to customer call center and they tell you the sent a message to the local office but they never received it.

Rating:

5.0

Everyone has been very helpful and courteous

Rating:

5.0

This was all last minute planned and uhual was very patient and helped!