I rented a cargo van. It was brand new and ran well. The rental proceedure was simple and well done. I have rented from UHaul before with similar results and wont hesitate to do so again.
DOUGLAS ACustomer Reviews for U-Haul Moving & Storage of Rochester
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No suggestions. Truck was ready on time, staff very helpful.
RICHARD WNone at this time.
Timothy RToo little help. There was only one person on staff the day I rented.
TAMARA EThe only problem was the right mirror wouldn't stay in place
GLENN WThe staff member in Rochester whom I picked up the u-haul truck from was wonderful to work with, as was the staff member I dropped the truck off to in Winona. My only regret is that my pick up time was greatly delayed due to the U-haul location being severely short-handed that morning (my pick up time was schedule for 9 am and I didn’t get helped until close to 10:30 am).
KRISTIN SEveryone on the team was working well. My complaints pertain to false advertising. It said "19.99" in town. I ended up paying $60.
Zack MI was not told of an additional fee for different drop off location
Susan MVery quick unload and check out.
JOHN ELean hard on the city to allow a better access. Even a driveway behind the building would help. Really appreciated your being open on Labor Day
HILARY GEasy pick up and drop off. All worked when left, however about 1/2 way through the tail lights stopped working (side lights, brake lights and turn signals were still ok). Tried unplugging and repluging twice but no change. Reported at trailer drop off and the guy pulled 2 fuses on my truck under the hood but both were ok. Not sure why he thought it was on my truck end when my signals and lights all still worked fine. Erased my garage door opener codes by pulling fuses I found out upon getting home :-( Net trailer was available, clean, ok priced and worked fine.
BRIAN ENothing. Everything went very smoothly.
RICHARD WThey treated me like a valued customer!
Kevin RFantastic experience every single time!Even got a free corndog! Thank you 😊
BLAKE RVery quick drop off process.
ROBERT BGreat service as always
TAYLOR BDropping the truck off at this location was fabulous. The guy that was working was so helpful so friendly so understanding I really appreciated his help.
Patty RReserve parking that is closest to the store for short visit customers. If I understand the current policy correctly, someone can leave their vehicle near the store entrance for a whole day if they are renting a pickup, van, or truck.
CHRISTOPHER KI believe his name was Nolan who helped me. He was amazing! He was polite, kind, helpful, and did his job well! The van was very nice, exactly what I needed! I would definitely come back!
CHRISTINE BMore staff
Michael LLocation was busy and I did a self return due to it being extremely busy. The return process was easy but more help was needed for the 1 employee I saw. He was helping customers when I arrived for my return.
COREY KIt was busy, but the employee worked quickly to address the line and was friendly and effecient!
Chad MShort-handed, but the one employee worked hard and efficiently. I think this employee should be acknowledged. My equipment was ready when promised and on time.
TIMOTHY Sgood staff
Stephen FThis is the first time I've had a bad experience with Uhaul. They clerk, older white guy heavy set with glasses gave me the oldest loudest 15 ftr he had. Slow take off with transmission issues, rear door gave heavy resistance to shut. Had litter in the cup holder. Female mom with 2 young teen girls walk in to rent a truck and thats what he suggests. I asked for a physical copy of my receipt and he got mad and said its the same thing sent to your email. Worst customer service experience I ever had there. Just rented same 15ft 8/11/25 and the younger white thin guy was pleasant chill and gave an awesome experience.
Dominique HThe manager is a Rockstar!
JANETTE HGive me a cheaper rate since I'm a great costumer.. Thank you.
DENNIS MThey were closed so no real comment here, but they made us answer to submit
Garrett TGot thr trailer home and one of the tires was at half the pressure it should have been, had to wait several hours for hail roadside assistance to change the tire, making me late for the trip I was taking. Very stressful
JEFFRY GVery helpful and friendly staff. 10/10.
PAUL KThe check in process was quick and easy. Staff was very friendly and courteous. Keep up the great work!
ROBERT VEmployees were helpful. Truck was ready on time and in good condition. Quick process.
ANTHONY HSteering was a bit sloppy/lots of play in steering wheel. Think it's the muffler belts. Also appears that the blinker f fluid could stand being topped-off. No cruise control? Seriously? The A/C KICKS ARSE!
MARTY SNone
Steve GThere was a hole in the roof, and water got into our appliances because of the rain
Rohan GEasy drop off.
BARRY WI’m not sure it’s an option, but the parking lot/driveway is really hard to move around in.
HEIDI WWe've done business with this U Haul facility for several years moving our kids to college and apartments. We've always had excellent, competent, and friendly service. Thank you so very much for being there when we needed you.
WRIGHT NExcellent customer service
STEPHEN BGreat rental experience, staff was extremely helpful and efficient
STEPHEN GGreat customer service.
MARK HThe specific location was great, U-Haul in general was a terrible experience. I had planned to go 20 mins to get one. Then they sent me out of my way 50 mins to be told they don’t have one and finally sent me to where we got one. I drove hour and half just to get a U-Haul. Then hour back to the house I was moving out of. I appreciated the money off but was still expected to pay the gas to get back to where I was loading (hour and half out of way). Then put that extra gas into the U-Haul
Heather RIt’s always a quick and easy drop off location. The staff is attentive to the drive up. I always have service within a short few minutes
NATHAN MThis location is very congested!
Benjamin KThe manager was extremely patient and helpful. Explained everything to me and helped with taking all of my purchases to my car. Really great service, thank you.
JOHN BSam was extremely helpful when my car did not start, and stayed after his shift was over to help me troubleshoot as I did not have a way to get home without it. Thank you so much for the help, it means a lot!
KATRINA PThe staff at this location were absolutely amazing, the U-Haul was pulled up to the designated spot that was easy to find, a gentleman came out in a very timely manner and was extremely pleasant and professional. He made the process extremely quick and easy, and I was very impressed with how on top of things the staff were. The process of returning the U-Haul took a matter of minutes, after hauling my stuff two hours away in the terrible heat and running into issues with help cancelling last minute to unload, my friends and I were exhausted to say the least and the fact that we didn't have to go look for someone to help us return the U-Haul, in a matter of minutes the staff member had us on our way to finish last second errands for my new place and I was able to go home and continue to settle into my new home. I can't thank this location enough for how awesome the experience was.
Kayla SThey compare which one is a better price let me know. Thanks Uhaul
MAUNG HVery Helpful and Friendly!
CORY WThe Rochester location did not have the appliance dolly that I reserved and they did not remove the charge from my bill after promising to do so in person and on the phone.
DONNA DExcellent service
BERNARD RThe guys at the U-Haul are super helpful and relaxed. Everything runs smoothly every time I’ve been there. They’re great.
Tara FThe staff was incredibly helpful even though I needed a U-Haul short notice, they helped me get exactly what I needed. It all worked out wonderfully!
KRISTEN BOne of the workers was rude and had very limited parking for costumers.
DAVID PKeep up the great work!
CHRISTOPHER KOne of the best UHaul locations I’ve been to, glad it’s in my hometown
JAMES YGreat service
DWANE VEverything went smoothly.
J SThe staff were helpful, knowledgeable and efficient. I would definitely recommend.
Robert CStaff was very knowledgeable, friendly and fast. He was able to describe exact location of trailer to pull up to while standing at the desk and we were hooked up, lights tested and driving off in minutes. Drop off was just as smooth.
KURT DFriendly very helpful service.
MICHAEL BWhen I went to empty out my storage unit, I had mouse droppings and pretzels (not from me) all over my stuff. I showed the worker there and he said there should have been a mouse trap in my unit but there clearly wasn’t. I haven’t unpacked my stuff yet to see if there is further damage but now I get to spend several more hours cleaning all my property of mice contamination. Not happy about that. Plus the lady I spoke to when ordering the unit explained a completely different unit style and location. She said ground floor and I was not on ground floor, she said the unit had a loft and it did not. Honestly I’m not even sure she knew what she was talking about. Also The latch needs to be oiled. It’s almost finger breaking to unlatch the unit door.
TIFFANY P | Overall ExperienceSuper friendly staff and very accommodating. Showed us many options on storage units to use, even from other locations. Had a sliding door in front of our unit that they allowed us to back up to and open to have easy access to the unit. Definitely recommend.
Matthew S | First ImpressionsOver priced units especially with access hours only until 7pm.
LE'SHA B | Overall ExperienceGreat personal A real credit to the company
Albert V | Online Move InThe facility was well maintained and the staff are great, but there were three reason I gave below average score; 1. Not having 24 hr access or at least til 9pm. 2. The door closest to my unit that was supposed to be unlocked during business hours never was. I’m a disabled veteran with mobility issues and had to walked further because the door was never unlocked. 3. My storage fee went up twice. It was only a small amount each time but the first time was after only a few months into moving in.
ROSA E | Overall ExperienceAlways a helpful staff
Mark M | First ImpressionsThe guy who attended to me and processed my storage stuff was indeed helpful and awesome. He was a "good brother" to me and I pray God to keep blessing him.
Innocente O | Overall ExperienceWonderful location and facility. The staff is outstanding, very friendly and professional!!!!! They really made me fell welcomed to Minnesota.
ROSA E | First ImpressionsThanks for letting me basically live in the storage space as I cleaned out last week. Appreciate all of your help.
GEORGE B | Overall ExperienceStaff was super helpful. They take great care of their customers!
Kristen L | First ImpressionsExcellent assistance!
SUSAN G | First ImpressionsUnit was very clean. And our workers was very polite.and ask me did I need any help.thank you all at u haul.
Norma B | Overall ExperienceSuper helpful and friendly.
Tanya K | Overall ExperienceOn multiple occasions staff stated they could not find my reservation number, making me feel very insecure about the status of my belongings. Would not recommend. Damage to items in UBOX as well.
Jeanette R | Overall ExperienceI had an excellent experience with the people at U-Haul . I have been with this company and site for 4 years now and will remain with them. They are close to my home and is a climate controlled unit.
ROBERTA C | ReservationHello Your customer service call center does not work. When the location forwards it calls to customer call center and they tell you the sent a message to the local office but they never received it.
Jeffrey N | Overall ExperienceEveryone has been very helpful and courteous
Marsha S | ReservationThis was all last minute planned and uhual was very patient and helped!
Chantel S | Overall ExperienceTook the extra time to ensure the UBox hasp was replaced to keep our goods safe during shipmnt
LeRoy M | Overall Experience