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WILLIETTE M | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Rock Hill - Newport
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Convenient, good service. Will use Uhaul storage again.
MEREDITH R | Overall ExperienceThe young lady at the counter was very friendly and she was very knowledgeable and helpful in helping me with what I needed. I cannot say enough about her.
GREGORY T | First ImpressionsFriendly and efficient. All went well.
BRIAN KStaff was not very friendly.
ANTHONY SGreat customer service experience
Sade B | Overall ExperienceNice lady and it was pouring down rain.
ROY NThe truck smelled like drugs.. It was disgusting
JULIE SExcelente servio, tus pertenencias llegan mucho antes del tiempo pactado, realmente recomiendo esta manera de mover tus pertenencias. Por otro parte ahorras mucho tiempo y dinero. Entre tanto, lo recomiendo sin lugar a dudas.
Victor RMy rental went fine, but.... Could not give Heckle Blvd an excellent because they don't answer the phone. I have called numerous times over the course of more than an hour and no one answers. Very annoying.
KEVIN KNasty employees! Employees never available to do their job. Employees don’t take their responsibilities at work serious enough for me to continue to do business with you guys! Thank you!
Briana W | Overall ExperienceThe drive in bays to unload and load are so helpful and convenient. Out of the hot sun ☀️ is a plus! Facility was clean. We found of carts to move our boxes in. Clean facility. Everything g you need is right at your fingertips her tips. Staff knowledgeable and friendly!!
TERRYN A | First ImpressionsPicking up U-Haul was fantasitic, dropping off was terrible. I was told to drop trailer and everyone left and I could not get off my hitch. I damaged my hitch since no one was around
DARRELL PExtremely rude people and they picked up my containers a day later and my HOA was pissed
LINDSEYMARIE PGreat customer service
JESSICA DMike, owner/GM of the large Lake Wylie U-haul store located this equipment for me.
HAROLD TFriendly staff, extremely clean facility, and convenient hours to add or remove items from our unit.
JODI B | First ImpressionsThe best storage ever.
Darlene D | Overall ExperienceN/A
LEVERT L | Overall ExperienceMale Customer service representative in Green shirt very rude when asking for a solution to not having a ramp on the 10" truck which I didn't realize when I reserved it. Also rude when another customer and I wanted a dolly, there were only two left and he assumed the customer ahead of me wanted both dollies when they only wanted one, to leave me without a solution to my no ramp issue.
ENDIA AI will not use this company again, and I will try my best to talk people out of it. When I made the original reservation on the phone, the man assured me it would arrive at my apartment complex, and for the price we talked about. Not only did my pods arrive a day late, the woman from the center said that my pods arrived to a warehouse and that to get them delivered to apartment would be an additional charge. I told her how the man said it would come to apartment and for the original price. Her response was "sorry, some employees don't know all the policies.'" That's Uhaul's problem, not mine. Train your employees, fuck you
Mat VI had an easy painless experience! Staff was pleasant and ready to help!
BRITTINY SThe movers was excellent
MICHAEL AI order a u haul an month in advance 5 Minutes from my residence. The day before you email to tell me I had to drive 10 miles one way to pick it up. Was not happy
DAVID MVery professional
Denny HReserved a furniture dolly and there wasn't one available when I showed up to pick it up as part of my reservation.
MATTHEW CThe AC was not cool just blowing hot air.
Stephanie GRubber weather stripping falling off the driver door every time you open it. Brakes in the truck didn't want to work then automatically starts working to good. Had a reservation made the day before and had to walk a country mile around the building to get the truck. Usually they have it waiting for you especially when you're there as soon as they open to do a walk around.
Jason WEasy in/easy out!
Michael WStaff super friendly and helpful!
KIMBERLEY LWe really struggled with the U-haul app. We tried to follow the steps to drop the trucks but scanning the bar code didn’t work We called their call center and had to wait on hold over 10 minutes. Once we had an agent he was able to walk through the process but it still took over 15 or 20 minutes.
JEROME WThe drop off location was very nice. The lady who was at the front desk was patient and took the time to answer all of my questions.
Tonia KThe cost of the rental was more than double what Budget costs. $1.30/mile is way too high. You ripped me off!
CHRISTOPHER CThe truck was raggedy, the brakes were bad and the steering wheel was really shaky.
Lastacia DThere is nothing to improve we are well taken care of every time we have gone there . Have a good day
DON CDisappointed with check in. I began check in process and saw estimated gas when picked up. It said 7/8 full, when I saw and took picture there was a discrepancy. Then app would not let me enter what the picrure clearly showed which was under 3/4 more like 11/16. When reported I was told to stop check in. She verified the gas level and said she would change it. I did not need to complete the check in process. When I returned truck, I found that it was not fully adjusted and was charged additional for gas. Just a disappointing process. Also she was not apologetic for original gas discrepancy.
Walter BMore help at this location
CHARLES WNot the best customer service but truck was clean
Morgan MMore likely then the other prolly but yall need to fix alot
Ronald GJoe was great getting me checked in and making sure I understood how to access the unit, walked me to the unit and provided excellent customer service. His hospitality was superb.
Marva R | First ImpressionsSuper people. Jill was terrific. Super faciltuiy. Clean and organized 10 of 10 Highly recommend
JEFFREY PEverything was good, everyone was helpful, I was in and out real quick.
SHELIA M | First ImpressionsThe UHaul app did not provide the unit size I requested. I had to call and speak with a national representative to get me in touch with the Newport facility to make the correct arrangement. My cart showed the correct size and pricing and after the checkout, it showed a smaller unit. Totally not acceptable. However, once corrected by the local office, I was extremely pleased.
Cynthia H | Online Move InYes but when this older black gentleman is their. He is very unfriendly & very rude. I just can't do business with him
SHELIA JYou can always depend on U-Haul
ROY PThey over charged me for gas when I bring the truck back at the same line I received it at
Tyson WThe UHaul professional, Jill, is very patient, kind, accurate, and business-like yet personable.
HAKIM DGreat experience! Facilities are top notch and same with staff!
RICHARD G | Overall ExperienceAll the employees were great. Will definitely rent again from them if I need a van.
BRIAN BWorked as needed. Friendly staff. Hooked trailer up for me even in the cold. Return process was easy.
CHAD SThe lady who helped me with the U-Haul was awesome and kind! Definitely coming back here next time I need one.
Judah WOnly issue was that when we returned the truck, the sign said to stay with the vehicle and someone would be out to look over it. We sat out there for awhile and no one ever came out so I went in and the man just took the keys and said they would email me. I never received an email, so I called today and received one right away. If they aren't following the "stay with the vehicle" policy, maybe take the signs down so people aren't confused like I was. Everything else was excellent! Thank you!
THERESA HThe Lady at the front desk was absolutely fantastic. She was very knowledgeable and friendly. Everyone in business needs a lady like her. You could tell she was happy to serve and be working for U-Haul. Great place to go and Rent equipment. I will recommend to everyone I know and that’s allot of people.
KEITH DNothing .joe the man who helped me went above and beyond with service.
HENRY WGreat experience, no issues, tires may need to be replaced soon on the trailer
CODY WVery easy to use and staff was amazing and helpful.
Zachary H | Online Move InThe vehicle was jerking as it drove. Very clean though
KATHLEEN HOut of all the facilities I have used over the years , this was the cleanest storage facility I have ever been to. I have also priced some other storage facilities in the area recently and was pleasantly surprised by the pricing, which I felt was more realistic.
Charles B | First ImpressionsIf it wasn't for that guy who was working I would give 5 stars, he was awful and very unprofessional. I just cleaned out my recently deceased mother's house and I could have given him the same attitude he gave me but I walked away. He needs a lot of training, the young lady who was working was awesome.
CHERON S | First ImpressionsI wasn't happy with the guy who was working. I asked where was my storage unit, because I've never used a storage facility and didn't know how things worked, his answer was to answer with a question, and asked me was the storage unit not in there. He was very unprofessional, thank God for the young lady who was also working. Her customer service was top tier.
Cheron SThis facility was secure and always clean...staff helpful and courteous!
Zach S | Overall ExperienceFront desk was very helpful
SUSAN FExtremely well kept facility.
PETER F | First ImpressionsClean, polite, knowledgeable, efficient! Highly recommend!!
Stephen UJill was wonderful ❤️ We rented a truck this past summer and Jill helped us. We needed a small storage for the contents we were able to salvage from our house fire. She again was amazing. Went over and above. Excellent service! 10/10 recommend
Emma H | First ImpressionsVery friendly staff great communication
AMETHYST S⭐️⭐️⭐️⭐️⭐️
Christopher BHonesty
STACEY SI'm not really sure what to be done for improvement however I have a Toyota Tacoma it does not have a lift kit and the trailer ball hitch was actually lower than average . u box Jack would not lift high enough to set it on the ball had to get a forklift. Someone did come out with the forklift and got it hooked up in a timely fashion so thank you for that
CLAYTON HExcellent services 👌 Thanks
Bhavinkumar TMackenzie was not the nicest person to deal with. I think she needs to find a new profession! Cadence was lovely!
CHERYL C | Overall ExperienceUsed services here twice, keep up the great customer service and pricing.
MICHAEL WN/A
Melissa B | First ImpressionsGreat customer service
STEVEN KThe original selected location did not have needed equipment and change my pick up to rock hill location 40 mins out of the way which in turn took my mileage expense up an additional $100 dollars. Should be some compensation
WILLIAM MI booked a truck after business hours. When I called the customer service number I was assured there would be a key in the lock-box the next day whenever I arrived at 7am for pickup. When I went for pickup, no key. I had to come back at 9am to retrieve it. If you book after business hours when there won't be anyone to move it to a lock-box for you, there should be some sort of warning or message so customers don't waste time. Other than that, the vehicle was clean and easy to pick up and return. Rates are good and customer service on the phone was impeccable.
Diane JThe truck bucked the entire trip. I felt in danger numerous times while dealing with a truck that should not have been put on a long distant trip. The employees were all great .
RICHARD GWe returned to the address we were given and we were sent to a different location and when arrived we were told to go back to the 1st location .
patty kThe staff was excellent, friendly, and helpful
RICHARD U | First ImpressionsThis facility is top notch. It is clean and well lit. I definitely feel safe when there. The 1st month free was cerainly a plus. Jill in the office went above and beyond to help me when I checked in. The custodian, Claudia not only keeps the place spotless but she is such a wonderful ambassador for the facility. She was always there to greet us with a smile and help us as needed. We will recommend this facility to all our friends and family that need Uhaul products or storage.
Pamela D | Overall ExperienceMs. Mackenzie Malone was of excellent customer service and deserves a raise !! More sales managers of her caliber will bring new hights to the company !
WALLACE K | First ImpressionsYour location off Heckle Blvd in Rock Hill is close to my residence. I can easily use as a storage place and for easy retrieval for wider family needs.
Ray O | Online Move InExcellent staff and excellent service!!!
Charles P | First ImpressionsI found myself needing to temporarily rent a storage unit to house some of our items after we needed unexpected repairs on our home. I cannot say enough great things about this location! Mackenzie was a pleasure to deal with when I called inquiring about prices. She assisted me to find exactly the right size unit for my needs and the price was far better than other storage places I called. On our move in day Cadence made the process seamless and took me to my unit to make sure I had no issues accessing it. The unit was clean, well lit, and secure. Even though I only needed the unit for a short time I was beyond happy with my experience and I will definitely be using them again!
Shannon M | Overall ExperienceI
Susan M | First ImpressionsVery clean, great staff
Robert P | Overall ExperienceThe facility is well maintained and the staff are excellent. And very importantly, the monthly rate remained the same throughout my stay - unlike several other storage competitors. I would highly recommend U-Haul in general, and this facility specifically.
MARK O | Overall ExperienceThe biggest problem I had was that they closed my account without my permission. I understand sometime people leave and they have to close storage unites because the people never returned but I left at 11 A.M. with my uhaul truck and my stuff in the uhaul truck and returned at 2:40 P.M. the same day and my unit was closed and I could not access my own unit. I still had half a month till my next payment was due. There should have been someone to contact me at the very least. The next thing would be I would have preferred to have half of the months rent returned to me since I left halfway in the month.
DUSTIN D | Overall ExperienceFantastic all the way around! Very accommodating and helpful...
Tagg W | Overall ExperienceEveryone I met in person and over the telephone was very helpful, courteous and extremely kind to me. The cargo van was a cut above the rest as well. The space I rented was easy to access and I am very comfortable with my decision to use this facility for all my future moving needs.
Ellen Y | First ImpressionsBest service to come to great employees
Shaneia P | First ImpressionsIt was warm in there and my tv’s no longer working.
Latifah D | Overall ExperienceVery nice people and very accomodaing. I used this storage faculty twice . I moved in my things on Aug 4. Both trimester I had a great experience.
LYLE O | Overall ExperienceEveryone was very helpful as usual!
SCOTT R | First ImpressionsClean facility and great people.
Charles L | Overall ExperienceGreat staff and super convenient location. Always clean and well lit.
Andrew B | Overall ExperienceThe person who helped me was efficient, friendly & very helpful
JANE H | First ImpressionsVery nice Uhaul employee.She was busy with several customers but she helped them and then moved on to help me.
LYLE O | First ImpressionsDuring the day, those doors to inside units are wide open. My disabled Mom comes to pay and get her belongings.she had her key but didn't have a card to get in. My mother was denied access to inside for her storage unit! Are you kidding me? The lady I spoke with is useless and states she's a manager. A manager of what? Worst customer service, unkind to the elderly and disabled. I've contacted several elderly groups and flagged this location for seniors to stay clear of. All you wanted was more money from my mom until she figured it out on her own! Disgusting and shameful. She needed help, not a bunch of nonsense.
DEBORAH B | Overall ExperienceThe woman owner GM is not people friendly at all
EUGENE P | First ImpressionsIt was okay. There were constant mix ups when I updated my information or payment which would cause issues when trying to pay. Sometimes the system would decline the card even though It is a legit debit card and had the available funds. Alarm constantly goes off when opening the unit door which is horrible especially with hearing sensitivities. Some of the staff would act like it was an inconvenience when calling or going in to ask questions. Honestly, some of them acted like it was the last place they wanted to be. The highlight was a super sweet african american lady (I can't remember her name) She was always nice and friendly.
Shel B | Overall ExperienceVery clean and friendly staff!
Robert M | Overall ExperienceThis was my first time renting a storage unit and I had a great experience overall, but I feel like some of the questions I was asked, such as renters insurance and the like, could have been filled out online. I would have happily provided that information prior to checking in to save myself some time, as I had movers waiting to unload the u-haul I rented when I arrived. But overall I would rent here again if I needed a facility to store my things.
Kate S | First ImpressionsThe staff has one of the best customer service any customer would love.
DAIN A | First ImpressionsElevator was broken for a couple of days . Should have two elevators . Also would loved to seen a loading deck level with the back of uhaul truck for easy loading and unloading
aaron g | Overall ExperienceThe only issue I have is I had roaches I killed in the unit I had my items in. Now I have to bomb my house because of them. This company needs to spray every time a unit moves in and out.
LAKEESHA E | Overall ExperienceOther than the fact that I was overcharged and didn’t receive my refund back on my card yet. Everything was ok
VINCENT H | First ImpressionsJill was so nice to work with. Very professional & helpful.
Stephanie R | Overall ExperienceI’ve used the trucks in several occasions but needed storages space this time. The staff g above and beyond.
Cynthia A | Overall ExperienceEveryone I have come in contact with has been extremely helpful.
Stephanie R | First ImpressionsJill was excellent!
Becky D | First ImpressionsThe accommodated me at last minute and the process was smooth and easy. Will definitely use this facility again.
Rashekia M | Overall ExperienceJill was amazing during the whole process. From purchasing boxes to storage rental to truck rental
Robert R | First ImpressionsI will recommend to all my friends.i will use this u haul again.very please.
Hugh H | Overall ExperienceLovely service clean facility
Breanna R | First ImpressionsThey have been so helpful!
sarita m | First ImpressionsOnly issue is the height of the door is about a foot too low. Almost impossible to get a couch in or standing up with entry way height and narrow hallway. Queen mattress was a challenge as well
karl s | First ImpressionsWhen booking this location, I thought it was 25 access to my belongings. After driving many many hours to this location and arriving very tired and exhausted at 12 am, it was locked. We didn't know it was a restricted access time facility. if we had known this, we would have used another facility. This was not disclosed when booking. I've always used public storage, which has 24 access, so it was irritating to find out when all we wanted to do was unload and go home to rest. now we have to move while the general public is awake and flooding the facility and resources, so it's going to be a loooooong unload. Not what I was expecting and not thrilled about this process. The only plus sides are that it's clean and the paved road way and parking for the facility is large.
Ariel D | Online Move InThe only concern I have is the light kept going off and I would have to walk to the end of the the hall to get the lights to turn back on and had to do so several times.
NICHOLE S | First ImpressionsVery courteous and helpful
David S | First ImpressionsJust needed 24hour access and found it at the same rate but with double the room.
Aaron H | Overall ExperienceThe staff was very helpful.
Hugh H | First ImpressionsEasy access and elevator was a great help.
Janice C | First ImpressionsEverything was up to date. U-Haul is good for storage and rentals.
Dolores R | Overall ExperienceEvery thing was perfect
Elaine C | First ImpressionsThe sensor lights were incorrectly setup so it was dark and creepy and when I asked for them to turn the lights on they said it was automatic so I had to feel around in the dark to move out my stuff.
erin l | Overall ExperienceVery clean and the building looks brand new. Alarm system on every storage unit is also great.
Nicolaas W | First ImpressionsThe office manager was helpful, very knowledgeable in training the staff that was helping us and thanked me for my patience
Jacqueline A | First ImpressionsI believe the ladies name was Jill Rock Hill u Haul could not find a nicer and more helpful person than her . She went over and above her job to make us fill comfortable at the uHaul and moving to S. C. Infect we are renting 2 storage units
Don C | First ImpressionsGreat experience, if I ever need a storage or U-Haul this is the place I’ll be coming too! Thank you!
Brandi H | Overall ExperienceLike the cleanliness
Chris E | Overall ExperienceThe staff were all helpful very helpful and supportive of my needs top notch service especially the young lady who assisted me
CARLOS C | First ImpressionsThe employees are very informative and friendly. I also bought moving materials while I was there. They were very informative about the materials. They were very detailed about the facility. Even pointed out where the bathrooms were and what floors they are on.😊
Dellena W | First ImpressionsJill is a great asset to the company she is so helpful!!
phillip q | Overall ExperienceThe staff was friendly, professional and very helpful.
MARK M | First ImpressionsWe would like access until midnight.
RAPHAEL W | First ImpressionsNever get anyone on the phone
Ashley H | Overall ExperienceThe only complaint I have is the alarm goes off way to many times! Very annoying and I sometimes got a headache and had to leave. The staff was very helpful with great customer service..
Tereasa G | Overall ExperienceVery accommodating to particular needs, also set an appointment to have a trailer hitch installed
Julia T | First ImpressionsGreat service. Clean facilities. Easy access.
Gideon A | Online Move InPlease do something about other people's things smelling up the place.
DONITA H | Overall ExperienceThe experience was beyond great
LARRY P | First ImpressionsVery friendly and helpful crew!
Tereasa G | First ImpressionsJill was very helpful in leasing a unit and a u haul. Very friendly and knowledgeable.
Cheryl B | First ImpressionsReally happy about my storage. Very convenient and easy access for my storage.
Katrina & | First ImpressionsI say above average b/c your phone system failed to work on several attempts to talk to someone . Many billing errors. I want to say excellent service provided by Jill , you gave an excellent communication with her, she should seriously get bonus, and she should be your trouble shooter with problems and teaching staff the proper steps to help clients, Honestly I was never able to use facility but could not get through. First people to purchase our home failed. We are now moving and I will still use you with just in a different town. York and we rented a moving UHaul truck. Thank you
Diana S | Overall ExperienceFirst time renting a storage until and lady at the desk was so helpful helping me find the right size. My dog had emergency surgery so I was a little flustered but she was so patient and kind explaining things to me
Ashley H | First ImpressionsOur experience was wonderful. Facility was well maintained and secure. I would have given 5 stars, unfortunately the light where our unit was never worked so it was dark for the entire year we rented from you.
sherry j | Overall ExperienceJill was very pleasant to talk and work with when moving in. She made me feel welcome to the Rock Hill area and I look forward to interacting with her in the future.
Cody B | First ImpressionsMacKenzie and Christian were very helpful! Great customer service!
Cynthia I | Online Move InGeneral manager was amazing! Made process super easy and fast!!!
GABRIELLE S | First ImpressionsThe facility was clean and the climate controlled unit was exactly what I needed. I am very pleased. I used UHaul for a long distance move with UBoxes as well as local storage. I highly recommend UHaul.
Delores B | Overall ExperienceNot enough staff
Darryl S | Overall ExperienceIt would be nice if they had more than one elevator and different entry points into facility to prevent delays caused when multiple people moving out/in.
DONITA H | First ImpressionsGreat service. Pleasantly surprised!
Chris E | First ImpressionsIt was busy when I went in, 4 other people came in after me and there was only 1 person working. She did an exceptional job at multi tasking between us, but I don’t think it’s fair that she was working alone.
KIMBERLY J | First ImpressionsThank you, keep up the Great work
Nerissa M | Overall ExperienceWas the best part of our interstate move!
stephen a | Overall ExperienceThere should be lights in the unit not just the hallway
Craig S | Overall ExperienceGreat staff, very friendly. Everything very convenient and great prices. Made my moving process very easily.
Brandi H | First ImpressionsBoth employees who took care of me were over the top excellent in customer service !!!!
Julie J | First ImpressionsJill was wonderful explaining everything to me and showing me my unit. Wonderful, friendly environment
Elaine M | First ImpressionsFacility is always clean and well cooled! Easy and secure access. Staff was always friendly and helpful!!! Pricing is very fair! Highly recommend!!!
Lisa C | Overall ExperienceMy reservations where canceled without any notification
Vanisha W | First ImpressionsJill is such a pleasure to deal with on phone & even better once I got to SC. Felt very welcomed to new area. She's a down to earth Lady with a smile. She made our day easier with NO run around's.
Debbie L | First ImpressionsMy sales associate was awesome!
CHRISTAL F | First ImpressionsManager is excellent!
Monica C | First ImpressionsNice informative and the process simple.
JANICE M | First ImpressionsStaff and facilities were top notch. Great place to store and the team was wonderful to work with.
Jeff K | Overall ExperienceThe people at the front and fantastic! So helpful and friendly. They really try to make what could be a stressful time (moving…) a bit more pleasant. We really appreciate the service. Also the attendant/cleaning staff so friendly and doing a great job. Thank you!!!!
Eric L | Overall ExperienceThe facility is clean and well lit but I cannot say it’s secure. One of the customer areas in the unloading garage is full of equipment. The garage area is also not secure. One of tbe doors to the garage can be opened from the outside and the sliding door from the garage to facility is broken so you can access the facility without a key card or door code. Everyone at this facility were helpful when I moved in. Moving out was easy on my phone. However, I guess I should have read the fine print more closely because U-Haul will NOT refund and partial month not used. I went ahead and let my rental renew assuming I would be refunded whatever portion of the month was remaining when I moved out like many services do. This is not the case. According to their support personnel, is not U-Haul policy to refund any part of the rent regardless of move out date.
WILLIAM G | Overall ExperienceSo far I have enjoyed being able to run in and drop things off. I have enjoyed each staff member I have met. Everyone has been kind and facilitating to all of my needs. Thank you for having such wonderful people in your facility.
Bobbie H | First ImpressionsNo lights in individual units. Hard to see items.
randy h | Overall ExperienceThanks for great customer service 🙂
ERICA B | Overall ExperienceAll staff were great!
WHITNEY H | First ImpressionsThey have nice sized units and the price is amazing for environmentally controlled
Joyce J | First ImpressionsJill helped get my account back. Someone had called in and closed out my unit.
ANGEL B | First ImpressionsSomeone called Uhaul passing as me and closed my storage unit account. Jill was wonderful at catching the
ANGEL B | Overall ExperienceUnder staffed
James K | First ImpressionsNoah was very friendly and easy to work with. Very nice young man.
RACHEL G | First ImpressionsI called the facility multiple times to let them know I was moved out and no one answered the phone. They knew I was moved out and charged me for an extra month. My wife had to go to the facility to get them to close the account. I will be contacting the BBB to report this.
Sammy F | Overall ExperienceDid not receive free lock
Faith D | Online Move InN/A
Theodore T | Overall ExperienceReally fell special!! Thanks
sandra a | First ImpressionsJill was great, services were quick, all aspects (the do's and don'ts) covered. So far great place for storage.
Jan V | First ImpressionsCostumer services needs improvement they all had a don't care attitude towards all customers including ones on the phone like we bothered them.
Dawn B | First ImpressionsAppreciate being able to pull in out of the rain to access the building. The two men were very helpful with getting me started.
FELICIA R | First ImpressionsI was supposed to get a free lock with my unit , at least that is what it said when I booked online, but I had to pay for it.
Gwendolyn M | Online Move InThe staff went above and beyond to make sure we had the space needed. So friendly and helpful!!! Would definitely recommend this place!!
tricia l | First Impressionsuhaul was great.
William D | Overall ExperienceLoved the staff, very friendly, funny & helpful.
Latoya R | Overall ExperienceEveryone there was helpful and made our moving and storing a smooth ride. My only regret was we didn't have them when we first got here. Highly recommend
DENISE H | Overall ExperienceJill, the assistant manger at the Rock Hill, SC, was great to work with.
Danny M | First ImpressionsJill is awesome! She went above and beyond to make sure that we were taken care of.
phillip q | First Impressions100% satisfied. The facility was very clean and the personnel was professional and very friendly.
Mark M | Overall ExperienceGreat experience overall. Staff very informative and accommodating to needs. Facility is Top Notch.
Jeff K | First ImpressionsFirst rate! They exceeded my expectations as I was very pleased with this facility and its staff. The processes were organized and streamlined. The staff was well trained, professional and extremely helpful. Everything was very clean and the layout was great. The first person I met from behind the counter was Donte. He was professional and helpful. As a leader, Cristina is a Rock Star. It's very apparent that the buck stops with her. She took great care of us. As a U-Haul customer, I am 100% satisfied. I will definitely recommend this facility to friends.
Mark M | First ImpressionsEvery one was real helpful.
Donald L | First ImpressionsStaff very helpful and informative, connects you to your destination place in advance, which is equally helpful, which gets you in contact with movers in both locations. Then the fact that the movers from both locations make contact in advance to confirm early makes this SO MUCH EASIER!!! Y’all have really closed the gap in moving and making this so much easier! THANK YOU!!!
Ronald F | First ImpressionsI was very pleased and even surprised at the facility and people. The customer service was great. Also the trailer I needed wasn't there but the rep called around to find one. When it wasn't available I was offered a solution and it was less expensive.
Lyle O | Overall ExperienceVery nice place to store your possessions and personal items well maintained and climate controlled
John S | Overall ExperienceThis is a beautiful, brand new facility! A great deal of planning has obviously gone into its design to make loading and unloading convenient. The friendly owners and staff are pleasant and professional. I’d recommend it to anyone looking for this service.
Ellen B | First ImpressionsWell taken care of in the Rock Hill location at time of turning the trailer in. Couldn’t have been better!
Lowell B | First ImpressionsClean and secure. Great value with the truck and month free rent. Online reservation and payment website needs work because it showed only one unit left in several size choices and in some sizes none and that was annoying because they had lots of choices when I went in person. Christine and Jill were very helpful and friendly. I will use the Newport uHaul again!!
Cynthia S | First ImpressionsCustomer service was top notch. He was informative and helpful. Fast easy check in.
Deborah H | First ImpressionsVery friendly and helpful staff.
Craig D | Overall ExperienceThe staff were very professional and very helpful. Providing flat carts for storage was just great.
WARREN P | First Impressionsvery nice facility spacious and clean
John S | First ImpressionsSo far so good great staff very helpful
fred t | First ImpressionsNeed more cart for movers
Darryl S | Overall ExperienceThe staff was very helpful and kind, walked me through the process even tho I had no idea what I was doing!
Leslie B | First ImpressionsThere was some confusion with payment when I got there but it was cleared up quickly.
Lyle O | Online Move InI didn't catch their names, but the two male workers in the office on October 3 were incredibly nice and helpful. They made the process efficient and answered all my questions thoroughly. I'm very happy with both the service and facility.
Jennings A | First ImpressionsChristina and Mellete were invaluable in the process.
Charles R | Online Move InMore units with more floor space. And a 1 card access would be great. Other than that, the storage is great!
CELITA M | Online Move InI was charged 59.99 because they said I went over the mileage when in fact I didn't I did get lost on some detours but I can straight from myrtle beach to rockhill sc and then unloaded and filled gas.
Brianna R | First ImpressionsThe facility is clean, safe, and well kept, but so are many others with much better pricing. If the storage had not come free with my one way rental, I never would have considered it. I only used it for 3 days and I decided to go somewhere else for a better deal and it was more convenient. On the flip side, when renting equipment I would not go anywhere else. I stand firm on that.
thomasina t | Overall ExperienceGreat staff
Darrell M | First ImpressionsThey helped me at a very difficult time and were very accommodating with the many situations I had.
CELITA M | First ImpressionsEverything was done expeditiously.
barbara E | First ImpressionsI LIKE NEW STUFF LOL
Manh N | First ImpressionsThe young men in the office were fun to work with. They answered all of my questions completely. The woman cleaning was doing a great job. I'm glad that I choose to switch from another storage company because everything was clean and the people were friendly.
Jane S | Online Move InN/a
Tony M | First ImpressionsMs. Keeton did an excellent job helping me to rent my U-Haul truck and getting me setup in my storage unit that I needed. All the other staff was pleasant and friendly and even when I did the check-in of the U-haul Truck I had a great conversation with the gentleman checking me in before I left. Great Service and Staff!
Charles L | First ImpressionsI'm looking forward to using this facility.
Brenda A | First ImpressionsThis has been my best experience renting a unit
Kevin G | Online Move InEasy process and good customer service!
Frank M | First ImpressionsHelpful and friendly staff. Clean facility. Great experience
Nate S | Overall Experience