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sue cCustomer Reviews for U-Haul Moving & Storage of Rosemead
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good
TONY NEven though this place was very busy when I came in, every person there was very courteous and helpful. I 100% recommend this location.
Debra CCustomer service is amazing. And very easy to return truck. Thank you so much.
YOSHIYUKI OExcellent
Jesus RThe customer service was excellent
Bill YExcellent
David CI didn’t have any issue. The worker’s was very helpful & professional, keep up with the good work. Love this location.
Ronald JNothing! We had a great experience.
Bob FI rented and paid for a dolly, but it was not provided in the truck at pickup. This caused unnecessary inconvenience and made moving my items much more difficult. I should not be charged for equipment that was not available. Very disappointed with this experience.
Long TNothing.at this time
Douglas CEverything is so professional thanks
VICTOR CI rented the U-Haul the truck the handling was terrible above 40 mpg It wasn’t stable The ignition key was bended a little took me couple of times each time to start the ignition When I handed the u-haul to location ,I told the guy this U-haul needs to be checked it’s not safe Other than that the staff and team were friendly , helpful
Mohamed ANothing at all. This place is awesome — honestly the standard all U-Haul locations should strive for.
George WAssociates were very helpful. Had discrepancy with fuel level. Associate helped me get thru it
Douglas Cgood
xuemin cEverything was great!
CHONTELLE WMission and Rosemead blvd location
Steven TNone
JIN LStaff is very friendly
DANNY NThe Personal Where Really Rude I Over Pumped Gas ⛽️ On Accident That Wasn’t Reinburst I Ask For A Slack On The Time Frame I Waiting for The Truck 1 Hr
YESENIA GThe system was up and down that morning. Not sure if this is a regular occurrence there or not. Also, app wasn't working either
Antonio EI'm not sure there's anything that could be done to improve on what was a great experience at this U-Haul location. I had reserved the pickup truck online the day before, so the wait was minimal and very fast! The U-Haul customer assistance/sales/rental agent onsite, Joanne Inouye was very professional, personable, friendly and expeditious in her role there. I hope I remembered her first name correctly! :p Last name is definitely correct because we talked about the two Inouye sisters I went to high school with years ago and thought she may be related, but no. lol.... Overall a great experience!!
Mark NSuper service, efficiency, clean vans, and a reasonable price, always. This is the only location we deal with satisfactorily and highly recommend.
GARY DParking at the end of the day was brutal. But not sure if there is a remedy for that
Antonio EThe whole process was very smooth, I can't really think of anything that would improve my experience
eric pStaff very helpfull and a great costumer service
SALVADOR GJoAnne is Awesome! She is excellent! Her employees are great too.
CHONTELLE WNo, you are doing really good.
Xiujia LYoung lady was extremely helpful My experience was excellent
JESUS SI love Chevy silverado the truck is amazing
LUISDAVID RSuperb condition & pricing as always. We sure appreciate it.
GARY DNot have such a lengthy process when I have been a customer for YEARS and some new guy refused my debit card saying y'all don't accept it , then told me he needed to take a photo of me when I showed him my ID then said it's our last truck it's all ready, it smelled , there was tons of trash inside. And I had to clean it up for fear they'll think it was me. It was a very disappointing and dissatisfied experience and I have never had one here with the female staff that usually assisted whenever I rent.
CELESTE AJoanna checked us in and guided us thru the check in, Caesar took care of us on the return. Both professional with great attitudes and helpfulness.
NORMAN TNothing, because Joanne, Cesar and Nick from this U-Haul, these three did all these next things: Joanne checked me in quickly on a busy Wednesday of last week, February 18th, 2026 she was very well patient, prepared, and courteous to walk me through the process of renting the U-Haul van for my moving situation currently. Then on Tuesday, February 24th, 2026 Cesar and Nick helped us regarding to someone was planning to call up the towing company to tow away the U-Haul because that person was so grumpy and upset that he tells Cesar we parked and blocked his driveway when it wasn’t on the driveway. So, Cesar took his courtesy thoughtful call to call me to let me know the situation, which when we quickly arrived back to the U-Haul can we took two pictures regarding to the matter and went to this U-Haul for early drop off since we do not want to go through this again. Also, we thank Cesar and for Nick to be there to assist us to check through U-Haul van and told me what is the last thing after we return the key. So overall these three agents did what’s right and amazing job on assisting helping us!! Please continue to show your true efficiency and care to everyone that needs help when they come to rental services!! Thank you so much and I appreciate your support and your kindness!!
Diane TCompetent and helpful staff. Worked diligently through a missed online order for moving help.
Aristotle KThe service was great overall and process was easy. Joanne was very helpful
STEPHANOUS BFast and friendly service
JOHNNY HLong line of trucks from people dropping them off. The line was about to enter the street.
ALBERTO MBest u-haul I've ever used!!!
JUDITH NThis location was AWESOME!! So helpful
SHELLEY GVery professional and hard worker.
Jiang LNothing to improve, this is a very well maintained location with very good employees, thank you for everything.
Richard LGreat staff and great service. Flexible with return time, super helpful.
SERGIO AMake the truck parking flow easier for customers to get off and on the site.
ANA JOutstanding employees!! Very friendly and informative. Keep up the good work
CRAIG HAmazing experience.. Nicholas was super helpful, fast and efficient.
JENNIFER HI had multiple unexpected major family crises occur during my van rental, and the staff and managers at the uhaul location I rented from went above and beyond working with me. I couldn't have asked for more. 10/10
CHRISTIAN GEmployee knew what she was doing. She explained everything in detail and knew the products that were available to make my experience better. This would be the type of employee that I would want if I owned a company.
JUAN MNothing, just great service!! Thank you.
AGUSTIN Bn/a
HECTOR CGood Experience
RAUL SGood service
ALEJANDRO L