Customer Reviews for U-Haul Moving & Storage of Savannah Ogeechee

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Savannah Ogeechee

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Martha C.
Rating:

Customer did not leave a comment.

Stanley G.
Rating:

I was on time for my 10:00am appointment. It was 11:40 am when I finally drove away with my 6' × 12' trailer. After 5 attempts to upload pictures of my driver's license and with my pone and assistance from the rental lady she finally used the uhaul camera to upload pictures of my driver's license.

Alzora G.
Rating:

Keep those employees, the staff acknowledged my presence immediately. They were friendly and engaging.

Adam S.
Rating:

They were awesome, met me in the parking lot and was very helpful and quick to get me on my way. Amazing job!!!!

Othella T.
Rating:

Nothing at all

Santo V.
Rating:

Customer did not leave a comment.

Michele D.
Rating:

Customer did not leave a comment.

altovise H.
Rating:

Shanell and her staff were extremely knowledgeable helpful and patient and very professional I would totally recommend them to anyone five stars all the way!

Robert D.
Rating:

They did not have the appliance dolly I asked for

John M.
Rating:

The clerk scolded me for failing to find my truck, Lucky that a nice young man overheard and helped me locate it. It was parked off to the side a little hidden away.

John Z.
Rating:

The owner should receive the presidential medal of freedom. Godspeed.

Fidel A.
Rating:

Keep doing the same

Kelvin C. | Overall Experience |
Rating:

Supper fast staff and and very clean facility and equipment! Couldn’t be happier.

Stephen C.
Rating:

We did the early check in but it didn’t seem to reduce the check in time once we arrived to pick up the truck.

Muizz V.
Rating:

The equipment was not ready when I went to pick it up and they attempted to fix the vehicle on site; 30 minutes passed before they sent me to another location. The Store Manager “Amy” used profanity directed towards myself and a prior customer as she was leaving the inside of the store to go check on the vehicle. The door did not close behind her, so I heard the profanity that was directed towards me.

Dionne G.
Rating:

Ask the customer may I help you? Don't just say hey how are you.

Geraldo B.
Rating:

Customer did not leave a comment.

Donovan L.
Rating:

doing a great job don't see necessary improvement

William S.
Rating:

Great folks there...very proficient.

Lance B.
Rating:

I did reserve and check in online for a trailer rental. It took less than five minutes at the counter. Friendly guys hooked it up and when returning I never had to get out of my car. Good people and very smooth experience.

Janice J.
Rating:

staff was friendly and professional

Lisa C.
Rating:

Train your people. They are not supposed to be “warm bodies”. They are supposed to know enough to help us make responsible choices.

Michael P.
Rating:

Customer did not leave a comment.

Jake S.
Rating:

My first pickup location at 2, Gateway Blvd S E, Savannah, GA 31419 that my reservation was placed at was terrible. I would never recommend anyone to this location. It is a gas station that does not care about renting U-Haul’s. I was there to pick up my trailer and the clerk was clueless. He kept pushing me to the side to check out his customers so I called U-Haul to be transferred to a different location. It was extremely inconvenient. This location needs to be dropped by U-Haul!

Justin C.
Rating:

Customer did not leave a comment.

Herbert B.
Rating:

Customer did not leave a comment.

Leslie M.
Rating:

Customer did not leave a comment.

zishan K.
Rating:

Customer did not leave a comment.

Iesha G.
Rating:

Customer did not leave a comment.

Lavokia P.
Rating:

Customer did not leave a comment.

Stephen S.
Rating:

I was under the impression that I would be reimbursed for gas if I filled it over what was in it initially. I was not done so.

Robert K.
Rating:

My only complaint was the way displays and boxes sit on the floor which only allows for one way in and one way out. Not sure this would pass a fire inspection.

julius K.
Rating:

The waiting sometimes the employees try to do to much an being charged an going back to get that right

Dustin D.
Rating:

Customer did not leave a comment.

George S.
Rating:

Customer did not leave a comment.

John F. | First Impressions |
Rating:

none

Raasheema M. | Overall Experience |
Rating:

I informed everyone that i needed storage for a month, did all my moving through Uhaul and even spoke with someone over the phone However, Uhaul still telling me to pay after I've left. First and last

Christopher L.
Rating:

Customer did not leave a comment.

Jacqueline D.
Rating:

Customer did not leave a comment.

tawanna W.
Rating:

Make sure their No Problems with these trucks we almost died when the lights went out for the second time on interstate!!!!!!

Brian K.
Rating:

The exact opposite of the pickup location. Being new to the area I went to the wrong drop off location but they had no problem accepting my trailer return and the gentlemen outside were super friendly and even helped me back the trailer in. Great customer service!!

Chelsea H. | Overall Experience |
Rating:

Will never again use U-Haul, disgusted in the people working at this store. Never in my life have I felt so violated. They stole $300 vacuum and jewelry, filed police report. No working cameras at all

Bernice M.
Rating:

Customer did not leave a comment.

Victoria B.
Rating:

The location of the pickup was changed. When we got to revised location they did not have the Supplies that we had requested and paid for Additionally the movers from the Uhaul website arrived 2.5 hours late- Work has been largely completed

Kiawan W.
Rating:

No

Alicia P.
Rating:

Customer did not leave a comment.

Brittany R.
Rating:

Customer did not leave a comment.

Raasheema M.
Rating:

The drop box was tricky. More signs needed

Dennis S.
Rating:

Customer did not leave a comment.

Tomakita Y.
Rating:

Customer did not leave a comment.

Benjamin B.
Rating:

Customer did not leave a comment.

Janice H.
Rating:

Customer did not leave a comment.

kaila W.
Rating:

This store often seems understaffed. ??

Rekwan C.
Rating:

I turned in the rental truck and the auto transport but only the truck was checked in and made it seem as if I never turned in the auto transport. Have workers double check everything and make sure everything is checked in.

valerie b. | Overall Experience |
Rating:

Staff lovely.

Jeff G.
Rating:

Customer did not leave a comment.

Fermecia F.
Rating:

Customer did not leave a comment.

Jerilyn H.
Rating:

My rep was very helpful and friendly. She made the experience for me very easy and I appreciate that. Her name is Lacey Marsh.

Magdalena C.
Rating:

Trailers are not in a good shape, but employees where great and very helpful.

David C.
Rating:

I have used UHaul many times. But I have to say this time was not so great. The handle for the window crank was broken. The visor on the drivers side was just hanging there and the lever to to move the seat was broke. So in all. Not that great of am experience.

Steven B.
Rating:

Customer did not leave a comment.

Jacquelyn S.
Rating:

I had question about prices and personnel was very patient, helpful, cheerful and very professional.

Martin W.
Rating:

Just keep doing what your doing job well done.

Dion O.
Rating:

Customer did not leave a comment.

Kassaundra G.
Rating:

Customer did not leave a comment.

Salvatore L.
Rating:

Customer did not leave a comment.

Sean S.
Rating:

I informed the individual that I dropped the trailer off to about the damaged ratchet strap on the passenger side of the car dolly. I am sure that he had annotated that it was broken. I was there 15 minutes prior to this location opening and was unable to talk to somebody inside about the issue I was having with said car dolly

Daniel M.
Rating:

Lacy Marsh and Faruq are awesome!

Mona C.
Rating:

Customer did not leave a comment.

Donald C.
Rating:

Absolutely the worst customer service, I had to hitch up my own trailer.

Charles A.
Rating:

Customer did not leave a comment.

Shemic T. | First Impressions |
Rating:

Warm welcome very very nice people that work there

Elaine F.
Rating:

Good customer service

David W.
Rating:

This location might have had a bit more help on duty at that time.

Maisha W.
Rating:

The entire staff works hard and goes above and beyond. Everyone was knowledgeable and friendly.

Todd R.
Rating:

There was no drop off box. This was the second location I went to. After numerous calls with uhaul it took another location for drop off because the first location did not have a Dropbox either.

barry L.
Rating:

The guy who checked me in and out was very friendly. Stood out from Other place I have been.

Michael R.
Rating:

already provided really good customer service.

Daren R.
Rating:

Customer did not leave a comment.

rosalyn S.
Rating:

The entire staff was friendly and pleasant to do business with!

Kerri G.
Rating:

Customer did not leave a comment.

Diana M.
Rating:

The location I was sent to refused the truck & was barely able to communicate in English. That location sent me to a 2nd location where I had the same experience. I finally went to a U-Haul Location which was only U-Haul. It turned out they were expecting me and were wonderful!!!

Heidi D. | First Impressions |
Rating:

Very customer focused! Willing to help find correct storage unit and waited to help us leave rv area. I can't recall his name ... i think it was Bravton.

Robert G. | Overall Experience |
Rating:

Unit leaked. Lighting was poor., staff was great.

Jules P.
Rating:

Customer did not leave a comment.

Sara H.
Rating:

Keep. Shenell she was very. helpful.and kind

Charles L.
Rating:

Customer did not leave a comment.

JASON B.
Rating:

Customer did not leave a comment.

Kenneth W.
Rating:

Customer did not leave a comment.

Michelle C.
Rating:

Customer did not leave a comment.

Janet T.
Rating:

Customer did not leave a comment.

Lisa M.
Rating:

Easy night drop off

beau S.
Rating:

Customer did not leave a comment.

Raasheema M. | First Impressions |
Rating:

I usually use U-Haul when I'm moving, however the truck I had was awful. I rented a 17'' and the vehicle felt like it was dragging with no breaks, but the employee's were friendly and knowledgeable.

Jeremy L.
Rating:

Customer did not leave a comment.

wendy H.
Rating:

Customer did not leave a comment.

Gregory T.
Rating:

Customer did not leave a comment.

Ashok B.
Rating:

Great service

Erica B.
Rating:

Customer did not leave a comment.

Louis A.
Rating:

Great smiles on the early morning staff. Good service.

Harold B.
Rating:

Customer did not leave a comment.

Ronald M.
Rating:

Closed

Stephen F.
Rating:

Customer did not leave a comment.

BRIAN M.
Rating:

Customer did not leave a comment.

Evan J.
Rating:

Customer did not leave a comment.

Steven R.
Rating:

This location was great .

harry W.
Rating:

Excellent service

Diane S.
Rating:

Customer did not leave a comment.

Wesley Y.
Rating:

Customer did not leave a comment.

LAMECH M. | First Impressions |
Rating:

I had a great experience dealing with Faruq. He made a stressful situation a pleasant decision. He took the time to explain all my storage options and gave great advice!

Katherine T. | Overall Experience |
Rating:

Staff was friendly and very helpful. They did everything they could to make sure that I was taken care of. Would highly recommend this location.

JOHNATHAN W. | First Impressions |
Rating:

The Uhaul administrators were efficient and professional.

EDWIN H. | Overall Experience |
Rating:

During our 1 1/2 years the gate was broken several times, once for 3!!!!! months Lame excuses and we could only hope that they closed it during the night since it was mainly open for the whole day

Chuck S. | First Impressions |
Rating:

I’m renting an RV space outside under cover, I am very disappointed in the gravel parking lot, was not installed properly and I need to be in four wheel drive just to drive through. Have complained

Perry R. | Overall Experience |
Rating:

At times office seems understaffed and extremely busy on weekends with not enough management. Most of staff were friendly and helpful and tried their best.

Brandi L. | First Impressions |
Rating:

I can't say anything but great things about this specific location of the company. This was not the first time, I have done business with them and definitely will not be the last.

Joyce R. | Overall Experience |
Rating:

thanks

Brandi L. | Overall Experience |
Rating:

I love the quality of service!!! These guys go above and beyond. Thank You!! Brandi Lockhart

Kim S. | Overall Experience |
Rating:

Very friendly staff and Amber whom I think is doing a great job in her new position runs the facility very well The storage rooms and halls are kept very clean as well as the lots. Thank you

barbara h. | Overall Experience |
Rating:

Excellent customer service, especially from Ebony. This is a well-run facility.

Roberta S. | First Impressions |
Rating:

I waited 1.5 hours to be shown the unit. Once seeing the unit it was determined the unit was too small and nothing was available in the Savannah area at Uhaul. Impacted truck rental and move.

wynette j. | Overall Experience |
Rating:

Management team and employees are awesome!! Will be back in future Ms. Jackson

Samantha G. | Overall Experience |
Rating:

Brett, Dustin and Ron were so nice and helpful. This was my first time using a moving company and I would definitely use Two men and a Truck again!

Joyce W. | Overall Experience |
Rating:

So thank for the great service I received.

hattrice j. | First Impressions |
Rating:

Very friendly and helpful

Tracy W. | First Impressions |
Rating:

very good and friendly people

Tamikosha H. | Overall Experience |
Rating:

No problems 😁

Abby K. | Overall Experience |
Rating:

Great!

JENNIFER B. | Overall Experience |
Rating:

Ms. Shenell made the process of moving out of my unit fast and effortless. Also, when I initially rented the unit, Ms. Ebony went above and beyond to help me and provided stellar customer service!

CHERYL F. | First Impressions |
Rating:

the team were very helpful

Ray H. | Overall Experience |
Rating:

Ebony, Amber and all of the staff(I wish I could remember all of the names) were great. Everyone was cheerful, courteous and very helpful. The GM in Boone NC could certainly learn from these folks!!!

Abby K. | First Impressions |
Rating:

Jennifer Birdsall was an absolute dream to work with!!

Michael S. | Overall Experience |
Rating:

I continue to have problems with this location processing my storage payments. I’ll need to find another vehicle storage facility because of their poor service.

Kim S. | First Impressions |
Rating:

Shout out to all the staff they are very friendly and helpful. Also BIG shout out to the manager of this Uhaul on Ogeechee Rd he has worked with me from day one and he is a very hard worker. Thanks

nicholas S. | Overall Experience |
Rating:

Awesome people and great service!!!!

Aaron H. | First Impressions |
Rating:

Poor training, poor customer service. Didn’t seem to understand uhaul’s computer system. When asked about available lots they said it’s just broke down cars that are parked there. we don’t rent those.

Steven B. | Overall Experience |
Rating:

This facility needs to have their parking storage completely redone. Thick rocks on parking surface is impossible to drive over with boat and trailer. Completely impassable. I left .

Megan Y. | Overall Experience |
Rating:

Honestly, this was the worst customer experience ever. The employees were incompetent, couldn't understand our requests and the Ubox manager only worked certain hours and didn't communicate to her sta

Melissa V. | Overall Experience |
Rating:

Staff were polite helpful and service was super prompt.

Shakia B. | First Impressions |
Rating:

Self storage experience is terrible I sign up in got the storage had pay 100 something dollars for store fee

Chris A. | Overall Experience |
Rating:

Bad customer service

MALAYSIA W. | Overall Experience |
Rating:

My lock was cut off of my storage unit and replaced in an apparent “mix up” with units and i was not contacted or made aware of this until months later when i was moving my stuff out.

DOROTHY R. | First Impressions |
Rating:

Ms. Perry was the consummate professional. She located a storage unit to fit my needs and escorted me to the unit. I really appreciated the personal touch!

NORA W. | Overall Experience |
Rating:

Wouldn't Go Any Place Else. Customer Service Treats U Like Family. Thanks For The Great Accommodations.

Jennifer H. | Overall Experience |
Rating:

The employees were all friendly. When I tried to move out of my storage unit it took 3 weeks and 9 calls in order to get it taken care of. Very disappointing. I will never use uhaul again

Evi G. | Overall Experience |
Rating:

The only one who was confident was Miss Jo who dropped off the boxes and pick them back up the other staff did not know what they were doing

TIMOTHY M D. | Overall Experience |
Rating:

We used the UBoxes for our out of state move. Savannah handled our delivery. The employees who handled scheduling and delivery were very professional and accomodating. They arrived as scheduled.

Stacy A. | Overall Experience |
Rating:

Excellent staff very helpful and professional!

Moses C. | First Impressions |
Rating:

Although short staffed, the entire team worked together to get customers in and out as quickly as possible. Ebony's multitasking skills are above reproach! .

Gina U. | Overall Experience |
Rating:

I can't get over how clean and friendly this location was. They went above and beyond for me.

MISTY M. | Overall Experience |
Rating:

thanku

THOMAS L. | Overall Experience |
Rating:

Professional & friendly staff especially in person. I would recommend more training in phone etiquette.

Jordan F. | Overall Experience |
Rating:

This has been an absolute nightmare. My things were destroyed in July (twice!) and I am just starting to resolve things in January. Management/employees need work. It takes one person willing to help.

Carl B. | Overall Experience |
Rating:

I had a U box shipped from Illinois to Savannah. I emptied the unit within 30 days, so no additional charges should have hit my credit card. For 3 consecutive months, my card was charged $103.55.

mark s. | Overall Experience |
Rating:

Poor communication from savanah office and no communication from driver. Upack was scheduled to be delivered between 10:00 and 1:00. Driver did not show up until 3:00.

Bruce C. | Overall Experience |
Rating:

Very good facility.

George S. | Overall Experience |
Rating:

Service members were great

Maxwell R. | Overall Experience |
Rating:

Customer service was terrible. Poor communication between staff. And the truck to deliver ubox's has been broken for over a month . Would not use ubox again based on this experience.

dave j. | Reservation |
Rating:

I haven't yet used the service but am moving soon and will definetly use u haul from charlotte to savannah

Frank A. | Overall Experience |
Rating:

The young lady that dropped off and picked my u-boxes was excellent. She new her job and did it well. I would do business with her any time.

Catherine S. | Overall Experience |
Rating:

Small storages are overpriced and access hours to storage are very limited. Great staff!

Anthony S. | Overall Experience |
Rating:

Very Helpfull U-Box Crew

George S. | Reservation |
Rating:

Outstanding service. Thanks.

JEANETTE C. | Overall Experience |
Rating:

Only minor issue was that it took 4 days of phone calls to get my UBox delivered. Seemed like a run around and there was no follow through with sending messages to other departments.

Rose R. | Overall Experience |
Rating:

Ebony is a great asset to your company she works like a champ under pressure if I ever were to open my own business watch out because I would definitely steal her from yall lol

BERNADETTE S. | Reservation |
Rating:

Costumer service was great

Jermone I. | Overall Experience |
Rating:

Staff was courteous and timely.

Hamilton D. | Overall Experience |
Rating:

Kind and personable workers

William B. | Overall Experience |
Rating:

Staff was always helpful and friendly. You need to fix the entrance gate to the RV Storage. The Scanner does not work. I always had to get out of my rig and use the walk-in gate to open the drive in,

WILLIAM C. | Overall Experience |
Rating:

Thank you to the staff that was amazing, helpful and go way beyond there means to make sure they put you in the right storage so you not paying for what you don't need. Yall are awesome, would defini

patricia l. | Overall Experience |
Rating:

U-box delivered and picked up at my convenience on time, efficiently and without any problems

Jason K. | Overall Experience |
Rating:

10+ calls and 4 months is what it took to get my delivery. During this time you also charged me $86/month for storage. I reached out to mgmt twice and received no reply. I'll never use U-haul again.

quran j. | Reservation |
Rating:

Good

Lorraine B. | Overall Experience |
Rating:

Thanks for making adjustments when your forklift broke and hauling them to me on a trailer!

Torrie w. | Overall Experience |
Rating:

The manger there was over and beyond helpful. SHE NEEDS A RAISE!!! TARA I think is her name but a good hearted woman (angel) is what I call her. Uhaul will be Cray to let her go! Hospitality is 5 star

Robert P. | Overall Experience |
Rating:

Great service, I am fully satisfied.

Dale K. | Overall Experience |
Rating:

Very professional help us with different plans to rentals after changing

MICHELE F. | Overall Experience |
Rating:

We’ve stored here 3 times, and always rent trucks or vans here. The staff is amazing, and the facility is very well kept.

Gregory K. | Reservation |
Rating:

Great service, less expensive than expected, only complaint is that the storage unit had a mild funk to it but thays quite a minor complaint!

Chad C. | Overall Experience |
Rating:

storage unit was not clean. facility not clean

Jan C. | Overall Experience |
Rating:

You MUST fix the gravel situation and gate operation in the outside storage. It took us 20 minutes to get our travel trailer out due to the deep gravel that has not been packed down.

Angel l. | Overall Experience |
Rating:

I reported a leak on the roof when I left one of my mattes got wet inside don't know if it the leak got fixed for the next customer

Lianjun W. | Overall Experience |
Rating:

My Ubox delivery was delayed twice, and I had to pick up the uBox by myself.

John N. | Overall Experience |
Rating:

Great service.

Dale H. | Overall Experience |
Rating:

I did not visit the Savannah office, the u-box arrived there and they deliver it to my address. The conversations with the office were very friendly and helpful. The delivery was made when promised.

tawanna w. | Overall Experience |
Rating:

My storage unit destroyed my furniture everything has mold on it.For 167.00 a month I exspect better

edward j. | Overall Experience |
Rating:

Good service but could improve.

Mohamed K. | Overall Experience |
Rating:

Great!

DAVID W. | Overall Experience |
Rating:

Staff was great. Furniture was well taken care

DEBBIE S. | Overall Experience |
Rating:

Just GLAD it's all over after 3 long years with y'all..Hopefully I will never have to use a storage unit again.

No reviews have been submitted for this location.

Back
To Top