I have had a unit with you since 2004 and find it to be very convenient to where I live and the staff is also very accommodating. We needed a place to park our boat and the staff was very helpful.
LAURA T | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Sierra Vista Southeast
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I showed up 5 minutes before opening and the store manager unlocked the door and helped me out. I was prepared to sit in the car and wait but the door opened so I went in. I was so impressed and everything else went great.
IGNACIO LVery helpful staff! I needed last-minute storage due to a moving hiccup and was able to get great help from this location on a Saturday afternoon and on the following day, Sunday. Very clean and well-maintained & very secure. Highly recommend. The guys working on Saturday and Sunday were so helpful. I'm sorry I can't remember their names.
Alex F | Overall ExperienceThe individuals that were working were outstanding. They were kind and attentive. Love this location
Jeremiah BMatt was very well versed on the details. Friendly, and efficient.
Walter F | First ImpressionsManager at Sierra Vista was great very friendly efficient and accommodating. Tucson U-Haul was horrible condescending young man that work there Leslie maybe... was very rude not to mention they did not hold my reservation I made 3 months prior. Would never recommend Tucson U-Haul but would recommend Sierra Vista
Mark LVery highly recommended ❣️
Diamond M | Overall ExperienceStaff at this location went above and beyond to help me.
Karey BThis is one of the best U-Haul locations in southern AZ, though the circuitous path for returning equipment can be a challenge. With the 6x12 trailer I had plenty of room but my last return of a 20' truck with a car hauler was definitely tight. Other than that the employees are super friendly and helpful, the showroom is well stocked and clean, even the bathroom is above average! They always seem to have a very complete inventory of all the U-Hauls available. Highly recommended!
Bruce BThe staff was so helpful and pleasant. We had several special requests and they handled them. I would say this was the best U haul we haave ever used and we have used 6-7 over the years. I give the highest makes possible.
Kathleen S | Overall ExperienceI haven't been to my locker in 6+ years. Broke the key in my padlock. Your manager was extremely helpful in solving my dilemma. 9mm
LAWRENCE L | First ImpressionsGeneral Manager ADAM, Dakota, and Cameron are EXCELLENT. Efficient, friendly, businesslike, can't say enough good things about them. Wonderful people to do business with !!!
WILLIAM O | First ImpressionsThe manager and staff were always super helpful and their hours were grateful to help with questions and customer support.
Dan O | Overall ExperienceNice place, was an easy experence.
GARY G | First ImpressionsFriendly helpful staff
LORRAINE H | First ImpressionsCostumer service was outstanding!
ROBERTO RStaff was helpful and considerate
JOHN T | First ImpressionsIt was a good experience all around.
SETH AAll were professional and courteous. Cameron was a standout as great help!
Scott WIt was an excellent experience with no recommendation for improvement
CHRISTOPHER LVery friendly and helpful staff.
Danielle F | Overall ExperienceIt secure and workers very prper and helpful with storage needs.
Mercedes W | Overall ExperienceEasy, quick, friendly
TIMOTHY QBoth men working in the store , were exceptionally helpful and pleasant. The truck was immaculate. Check in was quick and easy. The return process was the same.
KIM OThey had the size unit we wanted available. It was what need for several months. Thank you.
ERNEST U | Overall ExperienceI called the police one evening they came took a report. Said my trailer was safe there. Well, someone did break in and did steal things.I don't think that place is safe.I think there's gates missing that you say, aren't.
MARY K | Overall ExperienceAdam and his crew were friendly and helpful. They put my ball hitch back on for my personal trailer when I asked for help and were kind and courteous. I felt well taken care of. Highly recommend
Melissa HI'm a Veteran Owned business that attends Local Toy Shows and Arts and Crafts Fairs and needs the use of a small box trailer to transport my inventory. Have been a customer at old location starting in 1994. Started using the services at the new location 2024. Currently using a small utility trailer which better suits my needs. Have four more scheduled events to attend. Great staff and very professional.
ROBERT Tnothing
LARRY CAdam was great to work with.
TIMOTHY QAdam was friendly and very professional. Helpful and just a really nice guy to work with.
MARY C | First ImpressionsAdam Whitlatch was amazing and made my moving experience so much easier!!! Thank you Adam for less stress and a great smile!!!
CRYSTAL MAdam Was Professional And Kind. First Time Using This Facility. Great Experience!!!
LISA G | First ImpressionsThis was the easiest rental ever. Wouldn't change a thing.
THOMAS KNothing to add.
NELS B | Overall ExperienceEverything was great!
RITA GAssociates were very professional and accommodating.
Clifford RFast and friendly employees
ARTHUR WI didn't the gentleman's name,but he was great.
JOSEPH GStaff provided exceptional customer service.
KAREN D | Overall ExperienceMy experience with UHaul was terrific. They were very efficient and provided great value for the cost. I will definitely use them again next time I need to move large items from one place to another.
JOSEPH PUhaul has a standard ball for towing. A man that came to my rescue had to upgrade it to the one in order to pull my trailer. Sad, uhaul didn't have it in stock.
MARY K | First ImpressionsDakota runs the BEST U-Haul location I have ever worked with. He is exceptionally knowledgeable, helpful, and professional. I drove passed two other U-Haul locations to specifically continue utilizing this location. The other two that I pass will never have my business, and this is especially true while Dakota works at this one.
Kyle L | Overall ExperienceWe have stored our RV's in the covered storage for a number of years. It was always clean and the staff great. One addition that would be nice would be an electrical outlet for each stall. Keeping the batteries charged and the inside above freezing would be nice.
Ken K | Overall ExperienceWhen I need travel storage service, I use uhaul!
TERRY E | First ImpressionsAll of the employees were professional, kind and helpful with all my questions.
phoebe w | Overall ExperienceThis location is always excellent. I can't think of improvements.
CHRISTOPHER LEverything was super simple. Y’all made it easy
LOWELL CNice secure storage
THOMAS K | First ImpressionsAdam was great to work with. Thank you
Tracy W | Overall ExperienceExcellent customer service
Celeste S | Overall ExperienceGM Adam, as was Josh, EXCELLENT --- well above average. Very competent, very helpful. And so is Dakota at that facility.
WILLIAM O | Overall ExperienceI did have a credit of around $14. Do I get that back?
Patrick S | Overall ExperienceDakota was so helpful and I always use this facility. The owners are so friendly, and the units are always well maintained.
Dawn W | Overall ExperienceGreat staff and location.
TROY KMy experience was wonderful And very helpful.
Jose G | Overall ExperienceVery nice service
Paula SMy experience with your business & personnel was awesome. Thank you so much. I will certainly recommend! Happy Holidays
ROBERT S | Overall ExperienceMilitary Family move. They were spot on with everything. No hassels, no red tape, no gotchas. Clean and safe. Totally recommended. Will use again.
Michael L | Overall ExperienceThey need to allow patrons to use their dumpsters (within reason).
Kenneth B | Overall ExperienceThe GM was awesome to work with for my needs.
CLIFFORD G | First ImpressionsUhaul at this location should be up front about lock cost before selling units
CRAIG P | Overall ExperienceFirst, when I go to google and key in “uhaul near me” I see the one that’s literally 3 minutes away- just around the corner from me - that’s the location I wanted so I selected that location. But when I set up the reservation - for some STUPID REASON I WAS SENT ALMOST ALL THE WSY TO HEREFORD!!!! Second, when I arrived at the uhaul near Hereford. I was told I was at the wrong location and I was given directions on how to find the correct. But those directions in your system for ALL OF THE UHAUL STORES is an old location - the Uhaul you defaulted my reservation to isn’t even there anymore because of some shady business on the part of the business that is in that location. By the way by this point I was so thoroughly disgusted by your entire business. You make a lot of money off of people who are moving - do you just sit around thinking of ways to make peoples move more horrible that it already is??? WTF!!! When I finally arrived at the correct location - they didn’t have the toe hitch! Not her fault - you chose to send me to that location! So the lady that run the location your system forced me to go to w add very kind and patient and checked to see if the location you sent me to had a tow hitch and sent me back to them. When got back to first location AGAIN!!! I worked with the manager who did his very best to make up for the horrible mess that YOU UHAUL AND WHOEVER FREAKING DECIDED TO GORCE ME TO THE OTHER SIDE OF TOWN TO GET A TRAILER THAT I COULD HAVE GOTTEN FROM THE UHAUL JUST AROUND THE CORNER FROM ME!!!! He was very nice and he made a big difference. Unfortunately, what he could not do was give me back all of the time in my day that you and your staff absolutely robbed me of! I ended up leaving a whole lot later because of YOU! Because of you and your stupid online reservation bullshit I hit a tom more traffic and instead of a 14 hour drive it ended up being a 22 hour drive. Oh and the girl from Tucson who called and left me the message confirming my reservation with address I needed to go to to get my trailer / I called her back immediately and I called her several times - but she never answered or returned any of my calls. What a shitty service you have! You are absolutely horrible!
RUTH HFor the cost of the space, the unit should have had lighting. Left because price was to high for what I was getting.
MATTHEW R | Overall ExperienceThanks
Audrey S | Overall ExperienceAgain, everything was a great from the front desk to the drop off point in Sierra Vista
JUAN LThanks
JOHN D | Overall ExperienceThey were extremely friendly and very helpful and informative!!! Amazing employees!!!
JESSICA Mperfect experience. thank you
JEREMIAH BNothing! Staff was friendly & efficient!!
JUDY SDakota was competent and helpful! I appreciated his ability!
Herman W | Overall ExperienceThe size I got was smaller than expected however I was able to get most of the stuff in the unit. Definitely awesome to be able to get in and out without too much hassle.
Kylie K | Online Move InImprove by both Customer and employee to do An inspection on the truck that is being rented. Overall, all experience was very good.
ann mThank you for going above and beyond for my situation!!!
CYNTHIA K | First ImpressionsThanks, Joshua, for patiently tracking down a snafu & taking care of everything.
Lynn V | Overall ExperienceThank you!
Marlene T | Overall ExperienceHookup was fast and easy. I had no problems with the trailer I rented and the return was also quick and easy! Always good service at this location.
CARLTON CThis was my very first time using Uhaul ever. It was very simple and quick transaction. The guy at the front desk, which is also the owner of this location, (I fail to remember his name) was excellent at getting me set up and ready to go. He explained everything for me and didn't seem to mind that I was asking very basic questions. Just an overall great experience.
ASHLEY PNice friendly service.
Denise KWhen returning the vehicle the young gentleman was very thorough and thoughtful. I highly recommend this location!
BEDAJII KBoth employees I dealt with were friendly and welcoming. They hitched and unhitched the trailer without problem. The office, lot, and trailer were clean and well kept. Josh is the greatest!
LAWRENCE PWe had a unit at this location for about 12 years total. One south facing, and then the most recent north facing. There’s nothing wrong with the facilities and there has been upgrades to the office and whatnot. There’s been upgrades over the years to the property fencing, and RV parking - but not the actual storage units we had - and we definitely remember we have had several price increases in this amount of time. We also had an Rv stored for a while, and removed it because the price increases were not within what we considered reasonable. It did become frustrating to pay quite a bit for a unit that underwent no upgrades. And since we hadn’t seen a price change in a year or so, I’m assuming that was the max threshold. The units themselves though, are a bit older and are not sealed tight. Loads of dust and sand gets in, I could feel the sand blowing in through the eaves while I was standing inside it while clearing it out - and we had to keep items covered with sheets if we didn’t want them dusty. There’s also a lot of spiders. LOTS of spiders. We always bug spray before putting personal items in… and we follow up bug spray when we go in. In the first south facing unit I was actually bitten by a brown recluse in 2013. While that may not have been an issue for me, it might be for another person, and it should be noted what a large amount of critters like to hide in the units. Some prevention would be useful for sure. When clearing out the current unit, which was only opened about once or twice a year for the past 10+ years - there were dead black widows everywhere. We sprayed every time we went in or out - and it lasted quite a while. But it was definitely not pleasant. There’s really nothing wrong with the facilities overall - it was a place to keep things and we knew what to expect. Ultimately though, when we decided to clean it out and downsize, we went to a different facility and a smaller unit elsewhere because of their level of cleanliness and the price being lower helped too. We didn’t have any direct issues. But the dirt getting in, too many spiders, and slow rate increases over the years were enough that we decided a cleaner more airtight facility for a better price made sense.
BRANDY D | Overall ExperienceStaff are nice
Jonathan B | Overall ExperienceJoshua was so helpful and accommodating, even after I had to change my reservation day. He rented me a great storage unit,n Adam was super helpful and kind when I checked out my truck and upon returning. The wonderful lady on Sunday made me an extra gate card when I forgot mine in my car. Such great service, as always.
DAWN WThey helped us out in a difficult time. They were great.
Kathleen S | First ImpressionsJoshua is so helpful and friendly. He went out of his way to help me with all my needs!
Dawn W | First ImpressionsDakota is always a very nice and diligent guy, ensuring that everything will run smooth and safe.
Fabian RThe staff was super friendly and helpful. Especially communicative while I was moving and able to adjust to my schedule and needs.
Dan O | First ImpressionsThis UHaul location is the best. Super nice staff, clean storage. Easy to deal with.
Kim H | First ImpressionsPrices are high compared to other facilities. Overall they are nice and we got first month free.
YADIRA Y | Overall ExperienceRight on time, professional and courteous!
JON LGreat service
Enrique S | Overall ExperienceLoved this place. People very helpful.
Denise K | First ImpressionsAdam and joshua provided a good quality of service. Their installation and vehicle fleet is well maintained, this provide you some sense of trust since they conduct maintenance and vehicle cleaning on site. In comparison to other U-Haul places this is the most pristine and well maintained that I have ever since in a while.
Jose S | Overall ExperienceEverything was very fast and easy. The customer service was very quick. The only issue I think I had was I never knew I needed an app on my phone when checking in. They sent me a link to upload pictures as the time of pickup but I never saw on the site that an app would be needed or I would have downloaded it before I left the house and been prepared. It wasn't that big of a deal for me but for some it might be a bigger deal. Maybe an email when they make the reservation or notice at the time of reservation would help that process.
GEORGE DMaybe some complementary water and hunny buns during the final check in. Or some coffee while we finish the check out. I'm just saying. But on the serious side. Great place to rent from. The employees are professional. Look forward to doing more business with them.
ROBERT KAs stated… AMAZING SERVICE at both ends… change nothing
VICTOR SIt was a nice and clean storage unit.thank you.
MATTHEW C | Overall ExperienceGreat friendly service!
RONALD FNo improvements needed as far as I can tell. The service was excellent the product worked awesome for what I needed.
VICI SVery friendly and efficient
Michael WA little pricey for storing a small camper outside. But clean facility, friendly helpful staff. I would use again
JON J | Overall ExperienceThe unit served out needs. One of the reasons we decided to close out is because the rate increases. I understand overhead costs, just could not afford it.
AUDRA L | Overall ExperienceVery nice facility, very clean and well maintained. The staff was always friendly and helpful.
THOMAS M | Overall ExperienceThey had a truck that was ok, but noticed a big nail in a tire, was told to take that truck to another site and trade it in, took an extra hour and even though they said it was all arranged, had to go thru the whole story 3 times then several phone calls later and I got another truck that was sound.
CHARLES BJosh and Adam were extremely helpful with our move in
STEPHANIE GExcellent programs to assist those who have issues that arise. Thanks for everything!
Ross D | Overall Experiencethey were cool 😎 workers
DAVID CDid not run into any issues. The staff are great and was awesome in accomodation.
brandon w | Online Move InJust keep proving excellent customer service.
SHAUNINE DThe customer service here was amazing. Josh was great. They all made my time there pleasant and stress free.
Jackelene K | Overall ExperienceVery convenient and very friendly and helpful. Thank you Uhaul.
karen iGreat facilities. I will recommend everyone.
JAY S | Overall ExperienceOnly reason I left was that the price kept going up, and as a retiree I just can't afford it any longer.
Christopher S | Overall ExperienceGreat.
DAVE S | First ImpressionsFriendly service. Dependable product
BRIAN BDakota was the best. I had rented the truck and requested to return it to tha same location as I had also just rented a 10×30 storage unit there. Someone had it scheduled to return to a different location and Dakota helped me change it back
JEFFRE PI really want to thank to the friendly staff on this location , unfortunately I state since the beginning that I can only use the facilities for 2 - 3 weeks , I was on a Motorcycle travel and was looking for a secure place to left my truck and trailer , My intention always was to pay for the month and I am more than willing to pay if you allow me , the reason was the promotion of the first month free of change
Adrian G | Overall ExperienceGood experience, staff are well informed, and courteous. I rented an RV slot, and I'm not aware of the area being well lit, other than that it was a good experience.
Buster M | Overall ExperienceGreat experience and easy to get in and out to get things during our escrow period.
VINCENT G | Overall ExperienceStaff was very friendly and helpful
monica c | Online Move InThe staff is always friendly and helpful! Facility and the surroundings are clean. I felt very safe.
Peggy R | Overall ExperienceWhen calling and getting the unit originally, they asked me all the questions and I said I need a unit to fit two rooms worth of stuff. I get there with my movers and they gave me a unit the size of a closet. I had confirmed TWICE with them before arriving. Josh the manager is rude, and not helpful. It took extra time to get the CORRECT unit situated, which cost me more money with the movers. It’s a scam there.
cassie s | Overall ExperienceI was tired from the 575 drive and needed to get the storage unit quickly to unload our house items. The staff was awesome. Yes I will steer folks to you guys.
VINCENT G | First ImpressionsAwesome service quick and easy
Regina A | First ImpressionsThis is one of the best places in Sierra Vista to store your things. It's nice, well-maintained, safe. Prices are fair.
Kristen W | Overall ExperienceWe had a seamless process to get our storage unit. Everything went well. The unit was clean. Staff was friendly during check in.
Christopher N | First ImpressionsI used U-Haul to move 3/4 across this country. Spent in excess of $8,000 between UBoxes and multiple storage buildings and the final step in our complete move we find out we were paying for a storage facility we had not been made aware of. We paid for 4 or 5 months and never even put a lock on it, nor occupied it in any way. And charged for all those months with no consideration for a credit as we did not store anything as we had a storage building on the north side of town already. Hoping someone can give consideration after all the money we already invested in your company. We really hate to part company, but we’ve invested heavily and feel consideration is due. Thank you, James Foster
James F | Overall ExperienceCan not think of any way it could have been better.
Bonnie L | Overall ExperienceThanx again !
Allan F | Overall ExperienceJosh was great. Always very helpful.
DONALD H | Overall ExperienceEverything was perfect. This service helps me a lot. A+
Elsa O | Overall ExperienceSuch a helpful staff meeting all our needs.
Brooke M | Overall ExperienceVery very helpful and assisting! Great customer service
Jayla R | First ImpressionsLoved that we were able to reserve online and then given the option to start rental earlier. The whole thing was fantastically easy. We were even provided a free lock which we truly appreciated. Thank You, Valerie & Gary McMichael
Valerie M | Online Move InMaria was very friendly and professional as was Adam , who held the rolling chair for me so it wouldn't roll away...so thoughtful !!! I would definitely recommend this business...I give it 5 stars. It is encouraging to find young people whom have professionalism and good manners. That gives the business an outstanding impression with the public. Kudos to this business.
Regina P | First ImpressionsOther than not pro rating the service, i.e. days not used - refunded, if was a pleasant experience.
MARK S | Overall ExperienceJosh and the team are always helpful, knowledgeable and professional. Much appreciated!
Gail C | Overall ExperienceI am renting for my cousin who is a disabled Air Force veteran. The rental is under my name because I am his POA. If I can’t receive the military discount with the unit in my name, I can provide his ID if we can put it under his name. Thank you
Marjorie B | First ImpressionsI really liked the email reminders about upcoming rent due.
Melissa M | Overall ExperienceGreat service over the years from Joshua and his crew. Everything was so easy and hassle-free, which is important when you´re moving stuff in the heat. Thanks!
Ellen f | Overall ExperienceGreat U-Haul facility!
DEAN H | First ImpressionsHave been with UHaul Storage for 5 years. The customer service and facilities are well kept and secure. Thank you all for the years of service.
RAMONA L | Overall ExperienceThe fact that they were open on Easter Sunday and were very kind and accommodating to me and my family that were picking up my fathers belongs is priceless to us! Thank you for being so kind even when working on a holiday!
Margaret R | Overall ExperienceThank You for offering storage with my long distance move. You guys were a Godsend. Thank You for Your hospitality and Professionalism. May God’s Richest and Greatest Blessings be Yours!!
Gregory T | Overall ExperienceThe staff is very friendly and accommodating. I would recommend this facility to everyone!
michael b | Overall ExperienceAll is good 👍
Teresa L | First ImpressionsThe person that helped me made suggestions that became so helpful and in the long run saved me hundreds of dollars
Pamela R | First ImpressionsI will definitely use this one again and have friends and family to use it as well
Diamond M | First ImpressionsThe staff was very accommodating. They were professional. I would recommend this facility to everyone.
Linda S | Overall ExperienceVery friendly crew to work with. Everything was well discussed and the application process was quite and easy.
Joseph S | First ImpressionsJoshua was extraordinarily helpful, the staff was amazing, definitely would recommend using this storage again based on my positive experience.
FADY H | Overall ExperienceThe young man that assisted me was more than helpful. He was able to answer any of my questions, and was very knowledgeable in his job. He made my experience very pleasant.
Deborah G | First ImpressionsFairly well maintained, but loading areas are covered in bird crap and have been for over a year. Buildings also no longer have cameras inside.
STACY P | Overall ExperienceThis store should be the gold standard that all other stores aspire to be like. ALL the staff is friendly and competent. They explain things clearly. The office is clean and attractive . You can easily see all the merchandise. They open early so trailers and trucks can be picked up and loaded in time to hit the road early. . The 24 access to storage is handy if you’re moving items after work and the whole storage area is well lit for late delivers. We had moving nightmare- our movers didn’t show, but Brad and Josh went above and beyond giving us 2 free days to accommodate our finding a new mover to load our truck. Although our relationship with this U-Haul store was brief, we enjoyed every interaction. We have recommended to all our friends.
Mildred H | Overall ExperienceNice facility. Very clean and staff friendly.
Timothy C | Overall ExperienceToo many rate increases in the last two years.
ERIC S | Overall ExperienceVery friendly, respectful, and helpful people who are able to address & answer all questions and concerns. Great place to do business. Thank you. Robert S.
ROBERT S | First Impressionsgolf cart patrol from afar makes me uncomfortable while there
PaulMichael S | Online Move InSo far my experiences with storage here I've found highly organized.
Elizabeth P | First ImpressionsAll the employees were very patient and knowledgeable. Store and yard were very clean, and organized.
Johnette S | Overall ExperienceFriendly staff, good service, definitely would recommend!!!
snake r | Overall ExperienceJoshua was amazing and very knowledgeable! Happy I chose to go with Uhaul!
Breanna S | First ImpressionsExcellent idea and better service.
Elsa O | Online Move InBest facility, best people, best prices!
DENNIS S | Overall ExperienceFair people
Ron C | Overall ExperienceThis is only in regards to vehicle storage. The spaces are 10' wide trailers are 8'. Just not enough room to even open a door. And we moved to a different facility, 12' wide and about $40 less.
WALT F | Overall ExperienceLove this place!!
CORWIN A | Overall ExperienceQuick, efficient sign up. They even found me a discount I hadn’t found myself.
Karl G | First ImpressionsThe only reason I am not rating excellent: I reserved this truck + storage location online with a promised promotion of the first month’s rent on my unit provided free. When I arrived, my deal was no longer in place and it couldn’t be immediately rectified. I appreciate Adam, he did his best to correct the mistake and was very courteous.
Kaden W | First Impressions👍
Dario R | First ImpressionsVery helpful and great service
Brooke Y | First ImpressionsAll employees were amazing and helpful, super fast experience 👍
thomas p | First ImpressionsGood location Easy access Fair price Easy going staff
Deanna N | Overall ExperienceVery convenient, will definitely use again if needed
Sylvia C | Overall ExperienceVery helpful always!
Kimberly H | First ImpressionsThe only thing I really didn't like was they do not prorate if you move out after the 8th. Also I had rented this until for someone and I am spoiled by where I have a storage until and there very helpful if you have to pay late. There is no help here at U-Haul! Very by the book! But then again. It's a larger facility. They probably have to be that way.
Robin K | Overall ExperienceMaria,was great
WALT F | First ImpressionsGreat staff. A few commments: It would be nice if anyone storing there could get a remote. When i gave up my RV spot, my remote was disbled and i returned it. Both indoor and outdoor access storage seem to have a lot of insects to deal with. I removed and did not store certain items because of the bugs. The restroom was hit and miss. Thank you for having one, but it was occasionally dirty, missing items, or non-functional. When i altered the staff they remidied it immediately but our experience was such that my spouse would not use it.
DAVIDLAWRENCE G | Overall ExperienceRV storage area is not well lit, and I had my catalytic converter stolen from my motor home. Other than that, facility is good.
Buster M | Overall ExperienceStaff was extremely helpful and professional. Couldn't get better service.
Jerry F | Overall ExperienceWe had several problems with the storage that was suppose to be included in our contract. When we visited yesterday to make sure we would get the 2nd month free they were able to confirm that it was due to us but because the storage 1st month was to be up on the 26th they started the 2nd month on the 24th and said our next month rent was due the 24th. They cheated us out of 2 days as well as having to fight for what had been authorized to us.
susan r | Overall ExperienceYou need to have bathroom facilities for renters
nacy s | Overall ExperienceAlways reliable and friendly service!
Kevin N | Overall ExperienceThere is some bug infestation with these little black beetles, where a few hitched a ride on my stuff and now a few are in my home. Thank God they are not bed bugs!
Robert L | Overall ExperienceVery friendly, accommodating, and well-priced!
Sterling N | First ImpressionsI did not get a storage. I rented a Uhaul truck. I reserved and paid for it online. When I got there they charged me again, and then a few hours after I dropped my truck off I got charged a 3rd time. I had my truck for 2 hrs.
Christin R | Online Move InI rented covered RV space. Your staff were prompt, courteous and efficient. Couldn't ask for more!
DENNIS S | First ImpressionsThe staff was very professional and competent.
Kevin N | First ImpressionsJob well done
Daniel H | First ImpressionsClean easy to get to Fair price Just on the other side of town
Deanna N | First ImpressionsThe employees are great! So helpful and friendly. Very professional. I would highly recommend this storage facility!
Pauline H | Overall ExperienceThe gentleman that handled my agreement and payment was very friendly and helpful.Fast and had me in and out completely satisfied. Thank you 5*****
Tracy G | First ImpressionsGreat service!!
Cory H | First ImpressionsJosh was very kind. He even offered a tissue for my dogs runny nose! So sweet!☺️ Thank you Josh!
CORWIN A | First ImpressionsVery Curtious, Helped me out when I needed the help!🤗✌
Carla H | Overall ExperienceWe had our catalytic converter stolen while we were there, so security is somewhat lacking.
David A | Overall ExperienceIt was all good. Probably the best U-haul I've ever used from every view point. I'm over 60, so I've used a few.
Steve M | Overall ExperienceJosh and the whole staff were always very friendly and willing to help us in any way they could! Great group of workers!
Thomas R | Overall ExperienceWe rented a trailer in Alabama and were on the road when I reserved a storage unit online. We were able to pull into this Sierra Vista facility, sign the contract and go to our storage unit only to realize we needed a larger unit. I called the office and they changed my contract to a larger unit in just a few minutes. We were then able to offload into tje unit, turn in the trailer and be on our way. Big thumbs up.
Shannon W | First ImpressionsJosh and his team are all very professional! I appreciate this team!
LISA A | Overall ExperienceJoshua and his staff were always pleasant and very helpful, both on the phone and in person. We don't usually suggest, but if asked we will certainly let people know about your facility. Thank you so very much!
Rona W | Overall ExperienceEverything one was pleasant My latch on my unit sticks hopefully it will loosen up
Victoria B | First ImpressionsNow please stop emailing me
logan k | First ImpressionsI had my storage unit before U-Haul took over. I saw a lot of changes when U-Haul did take over, some for the better and some more irritating. Yes, the place is clean, and no the roof doesn't leak like other storage units I'd rented before. Overall, I was satisfied. However, the reason I left U-Haul is that their storage units are very expensive in my opinion, and when the insulation in the roof started to fall, no one called me to set up a time to fix it.
TAMARA B | Overall ExperienceStaff was very helpful with getting unit transferred, and setting up a new code. Staff made sure my belongings were going to be safe and handled my situation very carefully and respected my wishes.
Amanda w | Overall ExperienceI had to call uhaul for a last minute storage (day of) as I was completing an out of state move. This site supported me easily since day one. Checking out was even easier. Loved every moment of the interaction
Kindred B | Overall ExperienceThanx for being there !
Allan F | First ImpressionsAccount was enrolled in auto pay without consent the rates were raised drastically without notification prior to increasing
Jessica D | Overall ExperienceJoshua's team is friendly and very professional. They worked with us getting storage rooms when it was get what you could. They were always there to help. Yes the price went up but we were notified in a timely matter. ALL storage companies went up so this was not a surprise. Thank you for helping us make our long time of moving easy.
Melissa D | Overall ExperienceThe price continued to increase every few months. When questioned, the UHaul employee kept telling me it was due to high demand. Well, I can count empty units of the same size in the UHaul facilities in town. I can also find plenty of available units of size in privately owned businesses and for a lower fee. So, I opted to support small business and not feed corporate greed.
John Z | Overall ExperienceManager Josh was very nice and helpful over the phone and made me a reservation until noon on a unit. Adam was very nice and very helpful too during the paperwork and gave us a map of the units ! Unit was ver clean and ready to put my things in. Great Service!
Kenneth B | First ImpressionsI cannot pay my movers due to broken payment codes. I blame uhaul for this horrible situation.
Mathew F | First ImpressionsMy only complaint is that I was told by U-Haul when making my reservation that I would get one month free. When we get there and ask about this during check out we were told that the location does not do the one month free and that it was only at select locations. That was not what I was told when I booked the reservation. I feel like I got cheated out of 1 month free. In addition to this, the guy helping us had issues charging the card on file so we ended up having to use a different form of payment (which was not planned for) to pay for the first month, which once again should have been free in the first place. My experiences with U-Haul have otherwise been great, so that’s why I rated three stars instead of one.
Simone C | First ImpressionsNothing at this time.
DANIEL I | First ImpressionsThank you for the excellent customer service.!
Christine S | First ImpressionsThank you for the excellent service!
Hector P | Overall Experiencegood staff, good hours in office. No complaints!!!
Toby C | Overall ExperienceMy move in was fast, professional and courteous!
Christopher S | First ImpressionsOffice team very friendly and helpful; consummate professionals dedicated to their jobs and customer support. Recommend some kind of heavy-duty weather stripping on bottom of storage unit door - a lot of dirt and bugs blown in by wind and weather. Great place, and I’d definitely rent there again if I come back to SV.
Paul B | Overall ExperienceWhen we first rented a climate controlled unit, we never visited it when it was hot. Last summer we were shocked that it was 85…this was too hot for our antiques. We believe the policy was changed.
Jan R | Overall ExperienceThanks
Bradley N | Overall ExperienceThe reason for a poor rating, has to do with the fact. That I was told I would get use of a storage unit for up to thirty days at NO Charge! Other wise I would have made different arrangements. To me, It’s a bait and switch. False advertisement. Not morally right.
Fletcher D | First ImpressionsThanx again, and happy holidays !
Allan F | Overall ExperienceFriendly and knowledgeable employees. Enjoyed being a customer
delila s | Overall ExperienceRaising the price 20+tax is outrageous !!! Let's see 109.95 + tax of 8.06%,$8.86 =$118.81 when it was $89.95 that's $28.86 a month or 900 units x 28.86 is $25,974.00 a month or $311,688.00 year ! Ridiculous !!!
James C | Overall ExperienceEverything was top notch with a friendly helpful staff.
CHRISTOPHER J | Overall Experiencee called in
TINA C | First ImpressionsFast process and was able to rent a storage unit in a very timely manner.
Ryan H | First ImpressionsStaff was amazing. Super professional and friendly. I won’t consider going anywhere else for future needs. Made me a customer for life.
sean s | First ImpressionsIt can use more light and cameras. Very clean but need maintenance in some area.
Edy A | Overall ExperienceI only say "above average, because, as a long-term renter, I saw increases to my monthly rate, even though I paid regularly, and had no breaks in my time there. It would have been nice to have a stable rate.
Joseph M | Overall ExperienceJoshua runs a great facility!
Rick F | Overall ExperienceThank you so much
CONNIE S | Overall ExperienceI moved here from Phoenix and rented my storage unit before I had rented a house. I kept my storage unit for a year until I bought a home. So having it was very valuable to me. I had access to my storage unit from 6 a.m. to 10 p.m. 7 days a week. The staff was friendly and helpful. Several different ways to pay the rent in person, online and over the phone. They offer veterans a 10% discount. Thanks Uhaul!
Scott R | Overall ExperienceIsaac and team are professional, efficient and very helpful! I also appreciate the convenient easy-to-use website and app.
Gail C | First ImpressionsAlways awesome at uhaul!!
Brenda L | First ImpressionsWonderful assistance from Isaac and Joshua!
Ellen f | First ImpressionsTony is a awesome employee. He was very helpful
CONNIE S | First ImpressionsThe manager Josh was very knowledgeable and helpful
Shirley P | Overall ExperienceStaff was friendly and knowledgeable, the site feels very secure, and we had no issues with access or storage.
Linn E | Overall ExperienceWould be helpful if garbage bins weren't locked.
Sandra R | Overall Experienceyour recent $20.00 price hike for my uncovered RV space is GREED personified. I will look for more economical storage. Josh is doing great. He's a good Manager.
WILLIAM O | First ImpressionsGreat employees
stan b | Overall ExperienceGreat staff!
Robert M | Overall ExperienceThere was water damage to a dresser and one box after three months of storage.
melissa b | Overall ExperienceWe started off a little bumpy. The guys in office were great. I had no issues with them. I put the payments of my unit on auto pay after first month. I don’t know what happened but I got notified that my payment was past due. So I had to pay that plus a late fee. This happened quite a few times. I don’t know if I ever got reimbursed for late charges. Everytime I spoke to someone about it I got a different answer. Yes you’ll get a refund or no you won’t. Ones it was well put the refund on next billing. So it is what it is. Thanks and have a great day. Brenda Gaskill
brenda g | Overall ExperienceAnswered all questions. Paper work done immediately. Pleasant, friendly and helpful Clean unit and made it ready same day. Outside units and roadway very clean. Fenced in area, with 1 of 3 gates with safety code to enter in. The cost for 2022 for a 10×10 is $99 My first time using the storage unit 2022 The units would be better if bricked.
Susan L | First ImpressionsWish it was a little cheaper but still a fairly good price.
Colin K | Overall ExperienceNeed to put lighting in the covered rv storage area to help deter mice and rodents as the rv storage is next to a wash with a lot of under brush. Also plug ins for the RV's to maintain their batteries. The parking is on black top witch is great, it also looks like the area is maintained very well. Great group of people running the facility and are willing to help you anytime.
lonnie d | First ImpressionsJosh and Isaac were both incredibly helpful and polite. They made it very convenient and pleasant for the customer.
April P | First ImpressionsThis is Angela's mother Barbara Basel. I was very impressed with the people I had to deal with. Everyone helped me to close what I could. It was great help with my problems because of my daughters death.
Angela H | Overall ExperiencePractically perfect in every way. Excellent, professional staff
JOHN G | First ImpressionsLots of dead bugs in unit. Rodent got into tub & did some damage. I understand some of this can not be avoided. Gate always worked & staff very friendly. Cost reasonable. I would utilize the facility again.
Mike L | Overall ExperienceJosh was awesome!!! `5 Stars *****
Jeffery H | First ImpressionsAll the employees that we had contact with were so helpful and courteous.
charline o | First ImpressionsJosh was most helpful.
Rick S | First ImpressionsThey were able to meet my needs of covered RV storage with competitive prices
stan b | First ImpressionsThis facility bent over backwards to find and secure storage for our 20 foot U-haul truck when another Uhaul place gave away our storage last minute just as the truck arrived. Once they realize that a staff member was late on the move-in day and we went through a lot with the other facility - they gave us the last storage spot (a second one) free also for the introductory month. all the above was true too plus checkout was easy and fast - we just had some dead Arizona bugs to pick up on our way out (moved my Mom into her apartment that wasn't ready in time upon arrival here with all her stuff. :) Thanks again for getting us through a messy move. (we even had a Uhaul tire pop hours after leaving Olympia WA to get to this facility, so a rough go, but made it. :)
Marie H | Overall ExperienceAdam was a great help to start my account. Joshua was easy to work with...he showed me storage choices and access points using a golf cart. This is a real convenience. Together I am very happy with the customer support.
Fred M | First ImpressionsAlthough my free lock was not in the unit upon arrival, I called the office it was brought to me right away. This storage facility is clean, caring and has very curious employees. I will always come to this uhaul 1st.
Michele S | Online Move InJosh was super helpful & nice, a real lifesaver!
SEAN O | Overall ExperienceBest Uhaul place.
Kelley J | First ImpressionsI just 1st want to Thank the Manager Chris Miller, it started with my 1st one then I ended with 4. The best mgr and staff. Total professionalism from him and his staff. I just Thank Chris for helping me protect my mom's personal item ssd's after she passed. Thank you Issac & Josh the team that I worked with the most over the past 2yrs, Chris since I believe 2017! Thank you, Thank You, Thank you from the bottom of my heart!
ALVIRA G | Overall ExperienceVery helpful & courteous
Martha S | Overall ExperienceJosh was EXTREMELY helpful, a real lifesaver.
SEAN O | First ImpressionsJoshua was super nice and tried to make up for another Uhaul place cancelling our reservation and ruining a close easy and enough storage by getting us the last 2 of his units. a stafu had me waiting a while outside for 30 minutes, but to make up for it I got all my old discounts and got in right away-they even held my ID card that got lost and a customer brought it in- I got a nice call and arrangements at my convenience. I made comfortable and they made sure I had the correct locks and how to get in and out.
Marie H | First ImpressionsThe CSR was very friendly and helpful. I got exactly what I needed. Thank you.
Benjamin T | First ImpressionsGreat service.
Anthony A | First ImpressionsChris is the BEST! Knowledgeable, and very friendly. I’ve been there about 4 years now great service.
TAUGAIFALAAKA T | First ImpressionsChris Miller and Staff are excellent. They always make things EASY because they are efficient and hard-working. Always friendly, always HELPFUL. signed Bill Olofson Sierra Vista, AZ
WILLIAM O | Overall ExperienceI have been with these people for a few years and the have been very helpful through every change I have had to make and especially this last one. I will miss the security of knowing they are there for me.
Gay V | Overall ExperienceThe young man on staff was knowledgeable, accommodating and very pleasant in providing information necessary to make a decision.
ANTHONY P | First ImpressionsI think there should be a 24 hour on call person. The after hours phone people are rude! I was on hold for 1hour and 8 minutes and the associate got on the phone and transferred me to a uhaul store that was closed so it was like I was hung up on.
CHANNA W | First ImpressionsIsaac was great
Caitlin W | First ImpressionsBest U-Haul experience in Arizona! Chris and his team are #1 in customer service - positive, can-do people. Give this place your business, you won’t be sorry!
John H | Overall ExperienceThey were very friendly and helpful.
Betty L | First ImpressionsIsaac was very helpful. I bought packing supplies when I got my storage unit and he helped me bring them to my car. He was very polite and friendly. Great customer service.
Jo E | First ImpressionsIsaac was very helpful and friendly and eff. Thanks.
David L | First ImpressionsThe covered RV storage was clean, easy in and out and secure.
Ken K | Overall ExperienceI dealt with Chris, very courteous and professional!
Arnold N | First ImpressionsThe best experience with this facility is that the staff makes this U Haul storage SHINE👍 I want to thank them for being Great Team Players Craig
CRAIG G | Overall ExperienceVery helpful staff and clean units
WILLIAM H | Overall ExperienceWhen I rented the 6X12 trailer, it came with one month free rental storage. Micheal from Uhaul customer service reserved a 10X15 unit for me. He also said I could drop my rental trailer at this facility. Neither was true. There was not a 10X15 unit available, causing me to rent a 10X20 unit. More money. Also, i had to go to the Frye Rd facility to drop the trailer. Imagine my displeasure. Chris, the Hwy 92 manager. Was as professional and helpful as possible, but I was unhappy with the untruths told to me by customer service. Unit I reserved was unavailable, cost went up for unit. Cannot drop trailer at the facility, take it to another facility. More time and inconvenient. Micheal from Uhaul customer service could use more training, to help him be successful in his job. A happy customer, is a repeat customer.
wes l | First ImpressionsThe gentleman that helped me was awesome and helped every way he could and I needed
Quirina V | First ImpressionsI have always appreciated the friendly, helpful and professional service from the manager and staff. Thanks.
Michael H | Overall ExperienceWe've been tenants here twice and that's because they have excellent customer service and the best price for what you get. Staff was the best and super helpful and caring.
Rani K | Overall ExperienceManager and staff are very helpful
Patsy B | First ImpressionsEisac is the best!!!!!!!
michael e | First ImpressionsI need to get a bigger unit and have to wait for one to open up. So I am still in the process of moving in.
Barbara O | First ImpressionsGreat service
Gil G | First ImpressionsThe General manager Chris went out of his way to not only fix my hitch up to be right for hauling the trailer I was renting but also allowed me to borrow an adapter for the brakes! Then they opened my unit for my and had it all ready to go. Super easy self check in after hours and was an overall extremely welcoming experience!
Diane P | First ImpressionsThey were kind and helpful. Christopher was very clear about what size unit would address my needs and made sure the unit would be clean and fresh for my arrival.
Gay V | First ImpressionsEveryone was very kind we appreciate everything. We were only stationed here for six months and just are moving.
Christopher F | Overall ExperienceWhat can you say, all was good.
kenneth A | Overall ExperienceLove this place. I just priced didn’t go up
Kim B | Overall ExperienceAll good, no complaints. Having storage unit with monthly autopay made life easier while living in a trailer park for one year.
Martha C | Overall ExperienceVery pleasant experience!
David W | First ImpressionsIsaac wa great, he walked pretty far to show us our site.
Paul H | First ImpressionsSoutheast Seirra Vista has been super to work with.
richard l | First ImpressionsChristopher was amazing and helped me find exactly what I needed. He was friendly and when I thought all my stuff wouldn’t fit into one unit, he found me another one, if needed.
April H | First ImpressionsThanks for being there when I needed you
THOMAS D | Overall ExperienceI have never used a storage facility and was concerned about doing so. The staff were help without being pushy. I felt very comfortable talking to them. The unit was clean and ready for me to move my things in.
Barbara D | First ImpressionsThis is the best facility I’ve ever been to...... the staff is amazing!
JOE S | Overall Experiencevery helpful.
Greg N | First ImpressionsIssac Hernandez was very helpful when I called and asked how much the storage units were, he also explained if I rented a truck, my first month on the storage unit would be free.
Connie P | First ImpressionsThe manager and staff were super helpful and understanding of me moving out of the unit! Will always recommend and use this location if needed in the future!
Rebecca C | Overall ExperienceExcellant service. I've used this storage facility for the past 20 years and have never been disappointed.
WILLIAM G | First ImpressionsThanks for a good experience checking in and for the help
CRAIG G | First ImpressionsThere seemed to be a miscommunication about the unit internally, however Joshua at the main office was quick to assist and made the process extremely smooth.
Michael S | Online Move InChristopher, the manager, did a superb job and I highly appreciate his service over the years.
THEODORE M | Overall ExperienceI found the staff to be friendly and helpful. The units are clean and easily accessible.
pamela g | Overall ExperienceU suck
Clint w | Overall ExperienceThe manager Chris Miller has always been extremely kind to me. In a time where there was difficulty with COVID no work, he was understanding and allowed me to pay late and not lose my mom's items. Thank You Chris for being much more than a manager someone who truly cares about the customer.
ALVIRA G | First ImpressionsThe guys in the office were great! Professional and helpful, I would recommend their services.
RAY M | Overall ExperienceStaff was friendly, patient and professional. Outstanding! Driveways and storages couldn’t have been cleaner. UHaul has always pleased us. I don’t know where you could find a better Organization. Thanks once again.
Larry H | Overall ExperienceStaff was great!!
ROSEMARY W | Overall ExperienceI got behind on my rent due to loss of work due to this Covid thing and they have been very helpful
Ronald H | First ImpressionsFriendly staff, knowledgeable and helpful.
Adelita L | Overall ExperienceThey were always nice and helpful.
James C | Overall ExperienceExcellent service
Charlie A | Overall ExperienceChris is awesome
LANCE H | Overall ExperienceI’d pick this location over the others in town bc the staff is friendly and hard working.
melanie s | Overall ExperienceMy experience with this U-Haul facility was great everything went as planned staff was friendly and helpful
Michael J | Overall ExperienceConvenient access in a secure environment. Helpful and friendly manager.
Martha G | Overall ExperienceThis facility and everyone there is top notch!
WENDY A | Overall ExperienceStaff was super friendly and very helpful I was running late arriving at the storage so I called and made arrangements to be there after hours and the stuff was super helpful and was able to accommodate my request
Michael J | First ImpressionsChris Miller and staff are always on the job -- giving wonderful service. They always make it easy. I will return. There are other storage facilities closer to my home but will return to U-Haul every time.
WILLIAM O | Overall ExperienceAlways helpful, greeted me personally every time I visited the office. Great experience!
JAMES R | Overall ExperienceExcellent, personable customer service.
Diana L | Overall ExperienceChris assisted me on the phone to reserve a new unit. When I was able to get to the facility later that day, Josh showed me the new unit and completed the rental process. These guys make it so easy to rent. Excellent job as always!
Nancy G | First ImpressionsSetting up and closing out the storage was a breeze. All of the front desk staff was helpful anytime I needed them.
katherine k | Overall ExperienceThe onsite crew were wonderful, as stated in the reviews. The online process was horrible. - had to run through the form completion step a number of times - ambiguous/unclear in showing _available_ units. This contributed to running through the form completion step numerous times.
Michael B | Online Move InThe rates were very attractive relative to other storage facilities in the area, for the same size spaces.
Shelley L | First ImpressionsJosh was polite,friendly and helpful.
Jenny G | Online Move InVery convenient, did all on line. Opened locker and as promised there sat a brand new lock. Did my thing, locked up and left.
Bill D | Online Move InJoshua's help finding me a excellent unit that I could afford. Very kind person. I was in a bad position of moving and he helped me find a truck and storage I could afford. Christopher is a wonderful manager and helps a person feel comfortable. Thank you staff at Sierra vista az crew.
MICHAEL H | First ImpressionsThe staff here are kind patient & friendly the Customer Service at this U-Haul Storage is excellent
TERESA C | First ImpressionsIt is my understanding that there were two motor homes inappropriately parked in the entrance preventing the moving van from getting to the storage unit. The best it could maneuver was 5 units away. Pretty inconsiderate on the part of the Storage manager to let that happen.
Thomas S | Online Move InOverall excellent. Only problem was nails and screws all over the lot (from construction of covered motorhome storage?). Had two flat tires going in and out. Told them they needed to run a big magnet over it. Very nice employees.
Ronald C | Overall ExperienceGreat customer service, the entire staff is very accommodating, always aim to please, they go the extra mile and it's a nice storage facility!
linda g | First ImpressionsThe guy who helped me was amazing! Super friendly and helpful with helping me choose the right size storage unit. Great customer service! Would highly recommend.
Sherri F | First ImpressionsVery nice managers.
JENNIFER M | Overall ExperienceVery honest and understanding
Angel M | Overall ExperienceVery convenient.
Paul J | Online Move InNice, clean, and large covered RV storage.
Ken K | First ImpressionsThere were a LOT of bugs that ended up in my unit. Spiders, beetles, grasshoppers, and cockroaches. My only suggestion would be to spray more often. Other than that, everything was great!
Valade W | Overall ExperienceKnowledgeable and friendly staff
Arturo C | First ImpressionsUsed this company thru out the years. The one on hwy 92 is awsome!. The people are genuinely friendly, and honest. Advised me on what I may need accordingly, and what was really not necessary. Helped me keep my expenses down. Will always be my "go to" guys!
Tomi B | First ImpressionsOur unit was clean and dry. We stored furnishings there for about 10 months while building a house and were very, very pleased. The team in the office was always helpful and efficient. Great location!
LInda S | Overall ExperienceI reserved a space via telephone from Idaho. Chris Miller took my call. As always, Chris got our business done swiftly - without any problem. If everyone were as efficient as Chris, the world would be a much better place. U-Haul is lucky to have him! signed Bill Olofson Sierra Vista AZ
WILLIAM O | First ImpressionsOnline payment doesn't indicate the payment amount due until the day it's due. Then there is little grace period if you can't pay exactly on the due date if you are paying online. Late payment charges are applied after only a few days. It would be helpful if offering an online payment option to load the amount due at the same time the payment due reminder email is sent so there is an early payment option. The online convenience option is minimized as a useful tool.
KAREN D | Overall ExperienceI may have left for the summer ... but I'll be back. And one big reason I'll be back is Manager Chris Miller and his courteous, competent, always- helpful staff. Chris has a "can-do" positive attitude that I like very much. signed Bill Olofson Sierra Vista, AZ
WILLIAM O | Overall ExperienceThe facility is secured. The units are clean and well maintained. The staff are courteous professional and always helpful.
Rachel g | First ImpressionsThe staff was always helpful, if I had any questions! I wasn't living there in Sierra Vista and needed a storage space after my sister inlaw passed away . Never had a problem.
Michael R | Overall ExperienceI would have rated excellent but did not received pro rated refund. I came in June 25 handed in my gate card. My payment date is due the 7th day of each month. I asked if I could get pro rated refund. I was told I could not despite moving out 12 days before the payment due date. I did receive a refund for having paid for the month of July.
Rachel g | Overall ExperienceDead bugs all over the floor in the unit on our boxes. A real mess. Evidently attracted to the lights? But dead insects all over your stuff is not great. And we are talking about hundreds of them not just a couple.
David W | Overall ExperienceVery well managed, professional and friendly. Highly recommended
Jacquleline o | Overall ExperienceMike was a big help for me
Eric B | First ImpressionsVery good facility for the location.
christine a | Overall ExperienceStaff very helpful to us in a difficult time. Paying monthly fee so easy online.
Rebecca A | Overall ExperienceGreat way of doing the process. Will definitely do it this way moving forward
Paul H | Online Move InGreat facility.
Scott R | Overall ExperienceNice people. Easy to work with.
Darrell P | Overall ExperienceVery helpful with a last minute change.
Paula P | First ImpressionsStaff were very friendly and helpful
Mark G | Overall ExperienceI appreciate Chris' very personal attention to our needs.
Elaine E | First ImpressionsI rally like the service. They gave me a month free. That was really surprising for me and shock to hear that. I was so happy. I got 1 month free in noncontract storage . I never get free things I believe in handwork. But my overall experience with U-Haul was excellent. Thank you very much!
Dipa A | First ImpressionsVery helpful and fast!
Justin M | First ImpressionsFrom my initial phone call with Chris, to the delivery yesterday with Josh, all arrangements were handled flawlessly! Great customer service!
Kent S | First ImpressionsEveryone was so helpful and we even got 1 month free storage which was a blessing
Wayne L | First ImpressionsWe rented a truck two weeks in a row and these guys were fantastic. Super friendly and helpful. Great place and great staff!
JENNIFER M | Overall ExperienceVery easy to reserve and then move in!
Victoria O | First ImpressionsThis was a very quick, efficient move-in. The ability to accomplish all move-in steps on line was really wonderful! Thank you
Laura A | Online Move InEverything was great and I appreciate the military discount.
Aladin S | Overall ExperienceNice place
SEAN K | First ImpressionsOur storage unit was clean & dry throughout the length of our rental. The same can be said for the whole facility.
Ronald H | Overall ExperienceAll staff most helpful on several occasions during 4-month rental of storage unit.
Jim W | Overall ExperienceExcellent attention, thank you for your help.
Eduardo M | First ImpressionsNice company and very accommodating to our needs!
Wafaa S | First ImpressionsVery convenient and usable. I had free access to my locker and had no problems. Only reason giving up is because close to moving so all stuff must be in one location for moving truck to collect.
Diana O | Overall ExperienceWe were grateful to have such a great RV storage location so close to our home. Thank you for all your help.
NELS B | Overall ExperienceMy request for a storage rental was very sudden and last-minute, but the staff was super accomodating. They were great!!!
Blanca W | Overall ExperienceI don’t remember the name of the manager, but he was super professional and friendly.
galin k | Overall ExperienceWonderful service. Chris was as sharp as they get. Time for a raise. No, he didn't ask me to say that.
BRUCE U | First ImpressionsMy experience was great except for availability by phone. The 2 times I needed to talk to someone I could not reach anyone local. I decided to move out for that reason plus the 8% increase.
Steven T | Overall ExperienceAWESOME
Rodney R | First ImpressionsGreat staff and facility.
Stephen G | First ImpressionsEveryone I worked with was kind and caring truck was a new one that ran awesomely. Uhaul always makes my moves easy
Peggy R | Overall Experienceno comments
Debbie G | Overall ExperienceFantastic. Everyone at this store I talked with and worked with were excellent in business and customer service. they took care of everything with excellence. Thank You U-Haul of Sierra Vista Southwes
Donald H | First ImpressionsStaff quite helpful, flexible, and competent. Paperwork went smoothly. Gate card is a big improvement over punching in a gate code.
Jim W | First ImpressionsChris Miller and his crew there do a fantastic job! I have rented from that location more than once and they always go the extra mile to make sure I am happy and taken care of!
CINDY A | Overall ExperienceGood units, price fair for the area. Staff very helpful.
Chris W | Overall ExperienceHonestly the best experience I’ve ever had with a storage facility. They were friendly, understanding, and most of all, efficient. Amazing customer service
Mark G | Overall Experiencechris miller very helpful n gave me a good deal on storage.
Debbie G | First ImpressionsNever had a bad experience here. Everybody was super nice and super helpful...prices were amazing. Ihad a 5*10 and only 55 bucks no insurance...
Rani K | Overall ExperienceExceptional Service online and in person! Set up everything online. Went in verified, got my unit, had everything into my unit in under an hour. Thank you!
Connie F | First ImpressionsChris is the best
Robert S | Overall ExperienceGreat place for storage, very accommodating. Would use the same location again if needed, even if closer ones are nearby.
Max G | Overall ExperienceChris Miller and his staff are proficient, efficient, helpful, excellent - the main reason I keep coming back time after time. signed Bill Olofson Sierra Vista, AZ
WILLIAM O | First ImpressionsGreat place friendly people
David R | First ImpressionsThe staff was great. Always friendly & helpful. We appreciated the convenience of being able to pay automatically. We lived out of state, so we never used the facility after dark. Great place!
Diane M | Overall Experiencea+
TOMMY T | Overall ExperienceTop notch service from top to bottom. The work ethic and dedication to serving the customer is second to none. The manager not only leads, but leads from the front. Not just your typical figure head.
Jeffrey D | First ImpressionsThe customer service was excellent. Thank you Chris and Michael!
Patricia W | First ImpressionsChris and his staff are awesome!!!
SUSAN B | Overall ExperienceThe Mngr., Chris, and his entire staff are incredibly kind & professional. They went out of their way to streamline our move for both my disabled Vietnam veteran husband, Jeffery, & myself. Thank you
JEFFERY D | Overall ExperienceThe staff was friendly and very helpful. The facility was clean and the security more than I expected. I highly recommend.
Donna M | First ImpressionsGreat experience
tracy h | Overall ExperienceEveryone was very friendly and super helpful!
Jacquelynn P | First ImpressionsChris and associates were awesome. Well run business!
Ron R | Overall ExperienceTop notch all the way around! Thank you!
James N | Overall ExperienceThe free 1 months storage was just what I needed— Thank You once again!
TAMMY W | Overall ExperienceGood
Carisa G | First ImpressionsManager Chris Miller and his competent staff have a "can do" attitude, they are always helpful. I will be back at U-Haul early September. Bill Olofson
WILLIAM O | Overall ExperienceVery helpful
Robert S | First ImpressionsI am very pleased with my unit 10 x 20...very pleased Jim Hernandez
JAMES H | Overall ExperienceGreat customer service, especially Joshua! Always cheerful!
KAREN B | Overall ExperienceVery satisfied.
DEBORAH O | Overall ExperienceThey we're very nice and helpful.
Diana O | First ImpressionsI am very pleased with my service at Uhaul. On move in day they helped me in switching to a bigger unit and accommodated my moving company’s 18wheeler in accessing gates for an easier route to my unit
Tiara R | First ImpressionsVery clean units. Easy set up to rent. Good prices. Will use them again if we are in the need
Rhonda T | Overall ExperienceThe young man that helped me was very friendly. There are not very many young men that are as nice as he was. Your company is very lucky to have him. He really likes his job and it shows.
Nancy M | Overall ExperienceThe staff is what makes this a great storage facility. They are very helpful and considerate. The reminders for payment were appreciated.
Melissa L | Overall ExperienceMy experience was excellent, the staff are extremely helpful, facility is perfectly run
CHARLES R | Overall Experienceeverything was in good condition and very clean
Vernon F | First ImpressionsI was a customer for 11yrs renting a storage unit and never had any issues or concerns with the quality and security of the storage facility.
EDUARDO B | Overall ExperienceQuick efficient service, friendly staff.
KRISTA D | First ImpressionsQuick, thorough and easy. Very nice facility.
CHARLES R | First ImpressionsVery helpful staff
Peggy B | Overall ExperienceThank you for everything!
David M | First ImpressionsThank You
GEORGE S | Overall ExperienceVery polite,explained contract, took me to view site and view gates ,code and restrooms. Sold me a lock and explained the entry card.
Chris Y | First ImpressionsChris Miller and staff were beyond exceptional dealing with me during the 4 months of truck rental and storage business I conducted with them. They were professional, courteous, and acc
John S | Overall ExperienceHelpful and friendly
Verlyn F | First ImpressionsChris made the rental experience easy and convenient.
Benjamin H | Overall ExperienceThanks for all your help
Lynn W | Overall ExperienceEveryone at this Uhaul facility are helpful, friendly, efficient and a great crew. Thank you to all.
LOUISE G | Overall ExperienceI used the facilities for almost 6 months with no issues or complaints.
Kay S | Overall ExperienceI had items stored here for 5 years so the management has changed a few times. The current managers are awesome!
JANICE K | Overall ExperienceUnits are clean. Ability to drive in and out is efficient.
Vernon F | First ImpressionsAfter one day of loading and two days of driving, we didn't need any issues or problems cropping up. These guys came through for us. The storage facility is clean, secure and affordable.
Ronald H | First ImpressionsI am a long-time repeat customer. Just re-uped yesterday. Chris and his staff are excellent. There are other storage facilities in the area but so important to have good management! Bill Olofson
WILLIAM O | First ImpressionsAll went well up until the day we took our stuff out 10 days iadter we paid for 30 days and the employee wouldnt pro rate the monthot fee They owe us 20 days pro rated fee to believe
Kyle R | Overall ExperienceChris and Mike were friendly with every interaction we had with them. We have used the storage units and have rented 2 u hauls recently and they have been great. Have 2 more big moves to go with you.
TJ P | Overall ExperienceWe were pleased with our 3+ year storage rental
ELLEN G | Overall ExperienceExcellent process and good communication.
AFM A | Overall ExperienceOutstanding Customer Service. Rented Truck for the move and storage for the products. Superb place! Thank you!
RAMONA L | First ImpressionsCourteous employees that know their job and perform it well. Chris is great to do business with.
John S | First ImpressionsThankyou it worked for me
DANIEL C | Overall Experiencethe customer service staff was always very professional, they are doing a exelent job.
RAYMOND S | Overall ExperienceEveryone was very helpful. Will use this facility again if needed!
Christopher B | Overall ExperienceChris was EXTREMELY helpful and this was our first move ever. He not once made me feel silly for asking certain ?'s or having him repeat himself. Very friendly and professional staff and management.
Regina O | Overall ExperienceThe guy working at the desk is a nice guy, I was in and out in a couple minutes. Also, great hours.
Bryan W | Overall ExperienceChris Miller, Manager, at this Facility, and All of his Staff, Especially Joshua, were Very Professional, and Knowledgeable about the Company, and Very Courteous, to Me, the Customer. I Highly recom
John C | Overall ExperienceThe staff at this facility should have ten stars, Always polite on the phone, go above and beyond their duty, Thank you Chris and Josh!
RANDALL L | Overall ExperienceManager Chris Miller and Kathy, his assistant, run a clean, efficient operation. I am a repeat customer, and because of Chris and Kathy I will be returning sometime in March. Bill Olofson
WILLIAM O | Overall ExperienceChris, Josh, Michael and Pricilla were great to work with! Their conduct and caring natures are a credit to U-Haul! Five stars all the way for sure!
Paul J | Overall ExperienceGreat staff! I really enjoyed doing business with them.
Jon C | Overall ExperienceTop notch facility. Friendly and helpful staff. My first choice for recommendation.
JAMES R | Overall ExperienceWhen someone moves out with only a little more than a week used in the billing cycle, you should give refunds.
NANCY R | Overall ExperienceWe were very happy with the service and the facility. The the young lady and manager Chris went out of their way to help us. Could not have asked for more. Thank you. Sunny
Sunny J | Overall ExperienceCustomer service was great
Gabrielle K | Overall ExperienceThank you for your services.
Jerri A | Overall ExperienceEverybody on staff is excellent, helpful, friendly.
LOUISE G | Overall ExperienceOutstanding!
Terry D | ReservationYour people there are very professional & helpful. I would return there with any need.
Jo K | ReservationUhaul greatly improved facility
RALPH S | Overall ExperienceExcellent and prompt service!!! Have and would recommend to all my friends!!!
Gregory S | Overall ExperienceChristopher is an excellent employee. He is informative, willing to answer any and all questions and is very personable.
Candra K | Overall ExperienceSigns at the gates mention key cards, however, none were available at this location. Recommend adding all benefits to this location. Full price should include access cards.
Nick H | Overall ExperienceChris, the local manager is very service oriented. He helped me several times when immediate action was required. I wouldn't consider using any other facility. Thank you so much. Robin lara
ROBIN L | Overall ExperienceThis is the best storage facility I have used and the staff is just excellent.
LOUISE G | Overall Experiencevery friendly staff
Mary N | Overall ExperienceIf I need storage and/Or have moving needs, this is the place to go!
TIMOTHY P | Overall ExperienceNice facility. Friendly, helpful staff.
Stewart T | Overall ExperienceVery friendly staff always willing to help
Gisselle O | Overall ExperienceFantastic service! Staff and facilities were perfect and made our move to Sierra Vista less stressful.
ANDREW J | Overall ExperienceChris Miller is a big asset to your company.
GEORGE L | Overall ExperienceChris, Josh & Alexis were all very helpful during my visits. We had (2) 10x15 units that were clean and easy access. We rented a 15ft. truck for 3 days for a local delivery. Everything was positive.
HAROLD H | Overall ExperienceChris did a fabulous job customer service wise, helped put the car trailer on the truck. He also obtained a newer truck for our long trip from Arizona to Oregon!! Thank you Chris and U haul. Dean
dean m | Overall ExperienceMet on lot as we drove up. Very professional and friendly. Great operation.
Ron R | ReservationGreat staff !!
Joe S | Overall ExperienceNo problems at all- very accommodating!
Stephen B | Overall ExperienceGreat service.
Orson G | ReservationThanks to Chris, My move was great!
Cynthia J | ReservationU-Haul has always treated me well the facility was neat and clean the person that helped me had a great attitude thank you
DAVID E | ReservationManager Chris Miller does a great job!!!
MARK D | Overall Experiencenone
REBECCA D | Overall ExperienceThem staff, especially the GM Chris?? Make this a great place. From day 1 his outstanding customer service assured me that I was in the right place. *GM is the location on HWY 92
SCOTT W | Overall ExperienceAwesome staff, clean, informative, punctual.
DERICK T | Overall ExperienceChris miller is a excellent person, any time we ever had any kind of problem its was resolved immediately,, thank you
MICHAEL H | Overall ExperienceThe unit came in handy for me. Appreciate the staff as well. Thx, highly recommended.
Priscilla S | Overall ExperienceVery helpful
Mary F | Overall ExperienceCompletely satisfied with U-Haul and it has been a pleasure working with Chris the manager. He has provided excellent customer service. I highly recommend U-Haul.
LAURIE B | Overall ExperienceDue to the nature of my receiving monthly paychecks it is appreciated if I could have until the 5th of each month to make payment -- also it would help if you would reinstate sending monthly invoices
RONALD A | Overall ExperienceI have only nice things to say about the staff. Everyone was very friendly and accommodating. No problems in any other way either. I'd use this facility again. Thank you.
RUTH A | Overall Experience