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KEVIN BCustomer Reviews for U-Haul Moving & Storage of Smithtown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First off, the people who took care of me at this location were polite and professional The Van was perfect for what I needed It was clean and ran well. The only negative is it had a smell of fish I guess from a previous renter I kept the windows open as much as possible Thank you
KEVIN DNothing needs to be improved at the location. Everyone was cheerful and made it easy. It was cheaper than i thought and easy to get my truck and return it. Negotiating your website however was difficult 9 pages of upselling to try and click through..
Kathleen GGreat friendly service
DENNISS OThe employee was very helpful with all my questions. Very Professional. Introduced himself as Joseph
JOANNE LEverything was easy, service was great. Thanks.
Jeffrey LVery helpful and friendly
DONALD FContinue doing great work,thank you
DEANDRE WOn returning the vehicle 24 hours early, we dropped the vehicle with three intake specialist period 24 hours later we received an irate and accusational phone call from someone at the site stating that they do not have the trailer and that we were passed to returning it. I advise if that were the case he needed to call the police for a missing or stolen item. Later I called the 800 number to explain the situation and asked to be connected directly to the site. The rep that handled the call was able to speak with Ken at the location for which they had identified the trailer that we had returned. At no point has anyone from the location called to apologize for their accusations or unprofessional behavior. In addition we do not have the credit for returning the trailer 24 hours earlier.
ALI AExcellent customer service
THOMAS KGreat service. Thank you young lady.
JOHN MJust SUPER easy and customer friendly..nothing can be easier or made more simple/straight forward...and this rental was above and beyond my needs. Thanks Smithtown/Nesconset Uhaul
Jonathan DThe sign in keypad process was confusing… I needed to “check in” on the keypad to the right before the keypad to my entrance. It wasn’t clearly enough marked and it wasn’t obvious in the app that there was a check in process. I had to look for instructions in the app. I had to ask someone for help which cost time. Even a larger “CHECK IN HERE” sign would have been helpful
DEAN R | Online Move InJennifer was very helpful and the woman who took my return was very friendly. Everyone one the phone was very helpful. Pleasant experience overall.
DEAN RExcellent Customer Service
PETER SCan’t see the counter when you enter the store, blocked by items.
ERIC CExcellent run business - polite, courteous, punctual, new clean vehicles > the Best in "these parts" of Long Island.
THEODORE MTrailer did well. Held the road nice
W JCustomer service was excellent!!
NORMAN RShould rent vans for on way rental
THOMAS NVery fast and hassle free renting a truck from here and the employees are friendly and helpful but should have a bell or something go off when you bring the truck back so the employee knows to come out to check the truck.
MICHAEL CThanks
John VVery easy process to rent a trailer, and the staff was very friendly and helpful
LIAM SNothing…I was treated so well Saturday 09/06/2025…the two employees on shift both gentlemen were outstanding! Both polite, courteous, and respectful. The service was incredible…I really like how they operate the Smithtown location…very satisfied can’t wait to get another job in Smithtown…an absolutely amazing experience…give those gentleman a raise!
GAETANO MAlex was such a delight to work with. Made my experience effortless and I would highly recommend her for the job!
SAM MPlaced reservation at Coram for 10' truck and car trailer. Arrived and they did not have the equipment. They sent me to Smithtown. Picked up truck and trailer. Packed truck, ready to get on road and found out trailer lights did not work so I was unable to move and pushed me back a day. Went to drop off truck and app tried to charge me an additional $150. So I had to go back again in the morning to pay. What a mess. Staff was nice at Smithtown.
MELISSA LFYI, Windshield wiper fluid pump did not work on this truck.
JAMES DThis is by far the best Uhaul location that I know of. I pass multiple other Uhaul locations just to use this one because it is really that much better.
JORGE BThe driver side seat had a few rips. Staff members were super helpful with check in and return.
GINA DExcellent service 🤗🤗🤗
JUAN CIt’s a pretty straight forward process as is but maybe offer coffee to waiting customers it’s a nice touch. But other than that all good.
SALVATORE MI had great service for last 15 yes in this location
JOHN MThere was only 1 person working at this location. When I finally was helped, the employee was going to hook the trailer to my truck but instead of finishing with me he decided to help the person that walked in. Made me wait to help the next person. This is completely unacceptable!!! I expressed to him that I was there first. He did not seem to care. Very disappointed and unprofessional.
MICHELE KThe girl who helped us was incredible. She was professional, expedient, knowledgeable, and incredibly courteous. She was also taking care of customers getting propane, returning cars, weed whacking and trimming the hedges all while helping us. Good worker… overall great experience. Thank you
THOMAS JI’ve rented motorcycle trailers from here before and always have a GREAT easy experience. Kenn is always the person I deal with and he goes above and beyond EVERY TIME!!! Positive, upbeat, professional, and friendly. That is also why I have referred multiple people to that U-Haul location!!
NICHOLAS EGreat staff and easy access to location. I appreciated the it is a designated UHaul only. It is not paired with any other business. It was clean, easy to access, and the app was helpful, but the staff were even better than the app.
HEATHER BSuper courteous and professional at this location. Top notch customer service!
KEVIN MI had an exceptionally pleasant experience with U-Haul yesterday, primarily because of the wonderful, professional assistance that was provided by U-Haul. Less than 24 hours before my planned move, was able to order a10’ truck at my local U-Haul online with the U-Haul app which was quite simple and user friendly. I was able to pick up my truck at the designated time, cleaned, fueled, and ready to go. I returned a few hours later and my representative had my vehicle inspected and transaction completed in less than 5 minutes. What a wonderful experience. Thank you!
JOSEPH MStaff was very friendly, helpful, and efficient!
SEAN CGot it done quick
Edward HEverything was perfect
NEIL BVan was in excellent condition and ready when promised. Check in and check out were quick and easy. All staff were knowledgeable and friendly. I would recommend that all vehicles have AppleCar play standard as it makes it safer to operate.
PAUL HAlex and the r
JOHN RThe lady when I returned the truck was very rude and nasty to me tell me my truck was stolen and all of this how did I drive so many miles
KENDREA CGreat Service!
ANTHONY DI was very disappointed with the entire process. When I picked up the trailer, the person at the desk seemed to not want to be bothered. He connected the trailer, and I noticed the tongue was only4 inches above the ground. I mentioned my concern that once loaded, the car would cause the tongue to hit. I also asked if the lug nuts were tight, and the response was “should be” I drove 4 miles and checked. I had to tighten all. Once on the road, I was pulled over because the lights didn’t work. I thought it was strange that they weren’t checked at the U haul store. I had to wait until sunrise to proceed. I was pulled over later because the license plate is crushed and unreadable. I won’t base future rentals on this one experience. No process is perfect. Also, I don’t leave bad google reviews. Doesn’t help anyone.
JEFFREY SBoth employees that helped me were excellent !!
CHARLES MThe truck was very unstable and uncomfortable it needed a wheel alignment as in order to maintain the vehicle going straight, I had to rotate the wheel 30° to the right. It sounded as if the CV axle was about to go bad and it do not handle bumps on the highway well at all making for a very uneasy drive staff was very pleasant but vehicle was worn and unmaintained
ANTHONY MThe reservation system.
DOUGLAS FEverything went great, dont change a thing and especially dont go with the AI CS
JOHN RStaff is knowledgeable and always friendly.
PIETRO PKudos to this facility and its spotless cleanliness…
Peter B | Online Move InNick and fellow staff run a top class, clean, safe and hospitable storage facility, I would definitely recommend this U-Haul storage facility to the entire public.
Peter B | Overall Experiencegood people there thx
Alex E | Overall ExperienceThe indoor storage was over 80° when we emptied out our unit and had been multiple times. Other than that, fantastic!
Frank D | Overall ExperienceMy move out date was 7/3/24
kwaisi M | Overall ExperienceGreat staff very help full efficient thanks
jayesh s | Overall ExperienceThe person at check out was quick and knowledgeable. Helped get me out the door with no complaints, even though I walked in 8 minutes before closing on a Saturday night.
KEITH I | Overall ExperienceAlways clean, easily accessible and safe. When I need storage again I will definitely return. Thank you all
Joan J | Overall ExperienceThe employees were extremely courteous and knew what they we’re talking about the person I called at uhaul was not as informed and she told me there was no free month unless it was a one way truck rental , so I was relieved when the person actually working at the store told me that was false information and it is in fact free
cindy a | First ImpressionsThe unit was in the basement of the facility! We were not told by the on -line agent we originally booked it through that we would have to carry heavy boxes down flights of stairs to the basement! The two employees at this facilty saved the day and booked us at another UHAUL facility close by on Bellemeade RD in Smithtown NY.
James S | Online Move InThe Smithtown location only had stairs leading to the basement storage for storage. We had heavy boxes! We were never told that by the online agent. The staff at the physical location switched us to another nearby location and saved the day!
James S | Overall ExperienceStaff was very helpful
DAN P | Overall ExperienceJennifer was very kind and helpful and showed me my unit and explained how to use it , I highly recommend UHaul 😊
Eugene G | First ImpressionsThe woman who helped me was wonderful
KEITHT B | First ImpressionsOverall the unit themselves are fine. It’s not the facility itself it’s the people that work there. I had a reservation for a unit over a month out before I was to move in, the facility overbooked and didn’t have the correct unit available for me, causing me to have to move into a bigger unit which was more expensive. The workers are rude, don’t care to actually help you out. They just pad some problem off to the next person. The hours are ridiculous. And won’t give you an extra back up access card. It’s all just a very inconvenience of a place and I can’t wait to leave.
shannon B | First ImpressionsI never rented from this facility. They continued to send me threatening emails for 6 months stating each month "my belongings" were going up for auction. They scammed my information into a rental and then racked up a $2500 amount due. I look foward to the trial because I've retained an attorney for uhauls continued harassment.
Tom H | Overall ExperienceExtremely inconvenient!!! The fact I need a scan card to get it and they won’t give you a spare one. They messed up my reservation when I arrived And now im in a bigger unit paying a higher price than what I had reserved. The boys at the front desk are rude and unhelpful I don’t recommend this location at all! I can’t wait to leave them
shannon b | Overall ExperienceAccess to storage should be till 9pm. Also, trash can in storage area would be nice.
tara m | First ImpressionsClean and very convenient.
Paul S | Overall ExperienceYou raised your price for this little cubicle by 50% from 29.95/month to 44.95 per month in 7 years. This is way above the rate of inflation. For this reason I emptied my unit and canceled our relationship. By the way, "You are allowed to comment one time for each move-out.", seriously? You are not doing me a favor allowing me to comment. You should see this as valuable feedback, not a favor you grant your ex-customers.
DOUGLAS R | Overall ExperienceStaff at this location was very friendly and helped me to move into the storage unit. I sincerely appreciate and would recommend this Uhaul Storage facility to anyone. Very clean and all needed move in equipment were provided free of cost. New locks with key were provided free of cost for the storage unit. Very professional !!!
Ravichandar V | First ImpressionsI do wish first floor units had an elevator access. The stairs and tight turns made moving a bit more difficult.
Cydni M | Overall ExperienceI loved to keep my things there. Very convenient, clean, with climate control and safe. Good quality of storage and the office support. Thank you guys for a good experience of safety quality. Irina.
irina s | Overall ExperienceOnly thing I didn’t like was I didn’t have access 24hours.
William C | Overall ExperienceJorge and the staff were very helpful
Jodi W | Online Move Inour 7 years with U Haul was safe, clean, and well overseen by the comoany
Lawrence F | Overall ExperienceOnly issue is unit is downstairs with no elevator. A little difficult to get heavy and large items down 2 flights of stairs
Ellen N | Online Move InWhere the storage units are down stairs is not climate controlled like advertised. Extremely hot inside
Anthony P | First ImpressionsWe went after hours and didn’t have access to a ramp. I had many heavy items that needed to be stored and between my mother and I, we had to take everything down a flight of stairs. They should allow the use of a ramp for after hours.
Ximena A | Online Move Invery clean premesis staff very helpful in and out quickly
Alex E | First ImpressionsThank you
Thomas M | Overall ExperienceThank you for everything. You guys were great!!!
gilad l | Overall ExperiencePeople was very nice and kind
Vincent G | First ImpressionsThe woman that helped me was very welcoming and assisted me as soon as I walked in the door. She explained everything to me and her positive, friendly attitude was extremely refreshing. Suzanne Coughlin
Suzanne C | First ImpressionsThe online reservation process was very easy, and the price was right as well, compared to other storage facilities that charge a one time fee on top of higher prices. I just wish the facility had easier access to the lower level floor.
Renzo C | First ImpressionsI have much gratitude that U Haul is there for me. Moving during the covid pandemic was difficult but with UHaul it was smooth, safe and convenient.
ELEANORE F | Overall ExperienceEverything went well and the service was very good.
Joe F | Overall ExperienceThank you
GEORGE M | Overall ExperienceToo expensive
MICHAEL A | Overall ExperienceAmazing service My things were found as I left them Definitely recommend
kyla l | Overall ExperienceThe young lady there was fantastic
MIKE S | Overall ExperienceService was exceptional
christine d | First ImpressionsVery helpful!!
Lisa F | First ImpressionsThe staff was always helpful , friendly & knowledgeable
Melinda S | Overall ExperienceDid everything online just wasn't expecting to be in the basement and no elevator quite hectic moving in!!
Loretta B | First ImpressionsWe were disappointed to find mold growing on the furniture in our unit. It was bit damp. Wondering when the last time the humidifiers worked properly. Just thought you should know.
Barbara W | Overall ExperienceThe staff is always helpful & friendly.
Melinda S | Overall ExperienceClean, professional & fast. Great experience & would recommend.
Caroline S | Overall ExperienceI always felt like my possessions were safe and secure. Thank you.
BARBARA A | Overall ExperienceThanks!
David R | Overall ExperienceThe team in Smithtown (Nesconset Highway) was very responsive and helpful with my requests. While not always easy to contact them via telephone, in-person service was great!
Matthew W | Overall ExperienceVery helpful and good customer service. Associate was personable and generally interested in helping out.
Barbara W | ReservationVery helpful and friendly service
Lawrence F | ReservationNo elevator have to take stairs. Its very inconvenient to move stuff into and out of the storage space.
Mithun M | Overall ExperienceI am attending school and paying for two other units. I had to trim my expenses in anticipation of additional costs. You all are the very best. Thank you for everything.
BRUCE W | Overall Experience