UHaul of Soldotna is an excellent facility. Secure, stocked with plenty of moving supplies, helpful, organized. Very professional staff. Our goods were stored over a period of 3 years with absolutely no adverse issues. I would use this UHaul facility again and again, if needed. I recommend them wholeheartedly.
Carol M | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Soldotna
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hank was extremely helpful. We will definitely be back. Thank you for your excellent customer service.
JASON FThe gentleman that helped me out with the rental was not very nice. He wasn't helpful and was very condescending. I was 2 hours late returning the trailer due to getting a flat tire and was charged for a whole nother day.
SHANNON FHave used this haul several times. ILOVE SOLDOTNA UHUK!
KATHLEEN RAll staffs customer service was absolutely impeccable! Thank you!
JAMES TSame has above
POLLY SHank is wonderful. Always very helpful and kind. I really appreciate his assistance and his kindness.
LORI P | Overall ExperienceBeyond exemplary service and staff !
Valerie H | Overall ExperienceThis was one of the best storages that I have ever rented, clean, courteous people well maintain everything was excellent thank you very much
GEORGE J | Overall ExperienceNothing. staff went above and beyond for me excellent service will rent here again
SAMUEL CI appreciate the help I received. They took the time to find the right help for me and my current situation. Thanksies
MARY A | Overall ExperienceVery pleasant and helpful staff!
Keli R | Overall ExperienceGood selection and easy to get and out..
KENNETH AGreat team at the Soldotna store. Shopped there many times. Never disappointed.
STEVE SExcellent experience
HALA ADamn Expensive
WELDON RQuick. I was checked in and on my way in less than five minutes.
ARNE ATalked with three different guys at the location I rented the trailer,2 were great and I bought a dolly from one of them. The 3rd guy, that I took my hitch to before my rental, told me my hitch was made “ on a farm” and would not be accepted. When he finally got up and looked closely and saw the Draw Tite 5000 lb stamp, he said it would be ok, but it had to be 2 inch. I told him the website said 1 7/8 or 2. When I asked about the “ surge” brakes on the 6 x12 trailer, he said they weren’t “surge brakes “ , they were “ break away” brakes. I was going to be hauling a piano down Turnagain Pass in Alaska in December and didn’t want the trailer pushing the truck. He was very dismissive and told me I was obsessing about the brakes that were listed on the website that I was paying extra for. I have been driving these roads since 1971 as an electrical contractor and hauling dogs and snow machines for mushing, if anybody else had the trailer I needed, I would have gone to them, even though the two other employees were great
KARL SGreat help, very nice
JASON WGreat people very helpful.
JAMES IThe ratchet straps for the tires were almost too short. OEM tires, not oversized!
WENDI SNothing - great customer service! Thank you!
KEVIN DHank is nice
JULIA MWas ready for use and work as it should
HAROLD LI’m sure not everyone that works there is like this. The skinny guy that was waring an orange U-haul beanie, was awesome. Very personable and kind and He was the one that handled the transaction when I returned the truck. But The fat guy that thinks he funny could use some customer service training. I’ve used U-hauls before but I wasn’t the one that did the whole reservation and transaction side. He asked me how many miles I’ll be going and I stood still and was thinking, because I took too long he cut me off and said “well I’ll just say 25 miles.” Then I was asking him if my card was charged for the 50 dollars for the reservation already and will the deposit will be another 100 dollars? He says while chuckling “come on, what’s a 100 dollars? That’s nothing” I replied that I’m on a budget and just am watching my money. He made one or two more comments that were jokes and in the end He never answered my question. Later in the transaction he said road side assistance covers everything but getting stuck(which is the whole reason I got it), I assumed he was joking but he didn’t laugh or say he was joking after he said it. I know I am a very timid person when I doing business that I’m new to. I don’t care that he wasn’t polite the whole transaction, it only bothered me he never answered my question. So I could have pressed him further and got my information but he made the whole thing very uncomfortable and my body language was obviously showing that.
AUSTEN MFrank was great. Saved my move in Soldatna Alaska. Studded tires a Must in 20 inches of fresh snow. Wow
WELDON RGreat service...very nice people work here!
LINDA WThe price was a little too high but the storage units smelled great and was always clean. Staff was always friendly.
Rashad F | Overall Experiencenice staff thanks
MAXIM GThis van rental was great but only needed it because my rental was gone along with all other 1 way vehicles. Gentleman was very helpful but it felt like the Seinfeld episode about they can make a reservation but don’t know how to keep a reservation. Disappointed in U-Haul itself.
COREY BI originally rented a 10 foot van, but got a 26 footer instead. It worked, but was way toooooo large for my purposes,
GARY MThe location in Kenai tried to charge me 4 times as much for the exact same rental. Not a fan of that location.
MARK SWhen I book a 6x12 and I am only given the option of a 5x8 it is frustrating. When the clerk refused to abide by company policy and provide the $50 discount for my trailer not being available in Seward AK as planned. It was a 4+ hour round trip to get the trailer so the U-Haul company either lies on their website or the staff does not know the company policy. Although the guy I spoke with told me that they did not give the discount and that if I did not want the trailer they could put it up for auction.
JEFFREY PAfter reaching my destination in Mt Shasta California. I was told that the lot i was scheduled to return it was full and that i would need to drive 150mile in the opposite direction to return it. I was told i would receive a part refund for my troubles. After returning it i received no refund. I have called and talked to multiple different costumer service, still no refund. This is very disappointing.
KOLE MFast and great service
MATHEW PSoldotna location is great.
LEON SProfessional and friendly!
Damond B | First ImpressionsGreat service!!
SAGE LVery helpful staff easy pick up and drop off.
DEBORAH MNothing- Soldotna crew was outstanding! Hank jones & Dave excellent to work with.
KEVIN KPlease cancel my auto pay if it has not already been don. Thank You
Todd O | Overall ExperienceThe staff in Soldotna were very helpful.
Don RThank you!
STEFANIE L | First ImpressionsThe vehicle the storage the boxes supplies U-Haul app and all the people were GREAT! Thank you!
Michael MThey were Awesome. Thank y’all for hooking me up.
Jeffery SThank you for all of your help.
MICHAEL M | First ImpressionsCompletely fulfilled our needs and expectations
donna j | Overall ExperienceThe mobile check in doesn't work well. The location is wrong. Keeps saying were too far from location when we're right there. These guys jumped in & took good care when the mobile check in didn't work. It's also invasive to privacy, so we won't use it unless it improves or changes. The employees at this location quickly take care of us & cover for the bad mobile check in system. Lots of people don't want to work these days or just do the minimal to get by. EVERY time I'm at uhaul for propane, supplies or rental - they're always busy. Always hustling, running around taking care of customers. Perhaps give them a raise & a budget for more employees during busy times. U-Haul can afford it. Seriously. ;-)
Alison CSimple little thing but notice new full floor mats in the truck great addition thanks
Robert MStaff was fantastic and easy return with no questions!!!
Tammy GExcellent well prepared vehicle, easy check-in and easy check out. Thank you, Team U-Haul.:)
Bret HVintage jewelry was gone. As were electronics. Also clarinets. I was not told in advance of move out. This is not the fault of uHaul
Virgina B | Overall ExperienceAudrey was great. Definite asset to your operation.
Robert AEfficient
DAVID CNothing. I came in late Saturday evening and the person working in the yard was going home but took the time to check me in. He was really helpful.
carl KI would say the staff was not friendly helpful because everytime I walked in the door they seemed bothered to be helping me. And even more bothered when I wanted to pay with CASH!
DAVID m | Overall ExperienceWiring for the lights worked intermittently. Had to wiggle the wires at the plug on the trailer a few times but everything else was fine.
Gary ONothing. Great service.
Richard MNA
mike sThe truck that the employee showed me to and got me the keys for was not the truck that showed up on the self checkout. The truck that I was in started at 7766 miles and when I put the final miles in at 7824 the checkout told me that the miles couldn’t be that because it was lower than starting.
Tiffany BI think that the daily rental fee for a 15 ft Uhaul was a little on the expensive side , and seems as though when calling to extend another day, it just got pricier than I would have expected. Employees were kind and competent , so that was nice . I’d like it to be about 1/3 the cost though .
Brittany CBe able to call and talk to a person instead of a hubb
MICHAEL RStore people are very friendly, they take time for our needs and questions
Amber H | Overall ExperiencePoor telephone communication. No one to answer phones. On hold forever until I gave up.
GARY SThe staff was very knowledgeable and helpful.
KRISTIN R | First ImpressionsWay over priced, I now pay less for a bigger storage unit at another storage place.
TAWNYA M | Overall ExperienceAlmost $200 a month is outrageous. The price was raised and ended up being more than what I was supposed to have been paying. Way more.
Daisy M | Overall ExperienceThe staff was very friendly & answered all my questions.
Beverly W | Overall ExperienceThank you!
STEFANIE L | Overall ExperienceI appreciate all the help and support that this U-Haul location provided for me. Thank you.
MICHAEL K | Overall ExperienceHank and all staff are both kind, friendly and genuine caring people with excellent customer service! Thank you!
STEFANIE L | First Impressionswas not me
Ichabod S | Overall ExperienceI appreciated having carts to move my boxes into storage the rolling door made everything so much easier
Cynthia W | Overall ExperienceLeaving because of price increases.
Michel H | Overall ExperienceVery helpful and friendly
PATRICIA H | First ImpressionsOnly one problem was not able to add the storage insurance online wound up calling the 800 number was advised I had to get insurance at the storage location
Cynthia W | Online Move InExcellent facility - thanks for being so friendly and easy to work with!
Jennifer M | Overall ExperienceExcellent !!!! All staff helpful and polite. Location was easy to get to, center if town. All facilities clean and well maintained. I was a client for about 8 years, finally found room at my house after rehoming many thing. I realized I would never need again.
jean m | Overall ExperienceEmployees were awesome and always willing to help or answer questions
tess a | Overall ExperienceThis place is easily the best uhaul experience ever. Top notch operation and very accommodating and friendly staff
ADAM B | First ImpressionsVery convenient & secure.
Kelly H | Overall ExperienceOverall not terrible but we ran into a few issues. My payment didn’t go through for some reason and a day later our keycard didn’t work to allow us to get in. Okay understandable. We went to the desk and paid for the month only to find out that a second lock had been placed on the unit. We went back to the desk and the attendant was assisting another customer so we asked that he remove the lock and told him we would be back soon. When we came back the lock was still there and we had to ask again for it to be removed. Seems a bit overkill for a payment that was ONE day late especially since it showed I had attempted to pay it on time. The hours also aren’t the best and it’s inconvenient to be limited on when you’re able to access your belongings. Overall not terrible and everyone working there was helpful and friendly for the most part. We just found it unsettling that after such a short time a lock would be put on the unit without a call or notice that the payment didn’t go through.
Maggie t | Overall ExperienceExcellent customer service.
Marcia Z | Online Move InAll the staff was helpful, the facility is clean. Even the bathroom is clean. Overall good experience and would use uhaul again if needed.
TRAVIS M | Overall ExperienceThe only problem I had was every time I wanted to get in the unit I had trouble getting it unlocked every time I had to get someone from the office to help me.
Joann M | Overall ExperienceWould definely refer them snd use their services again in the near future! 👍
Carolyn W | First ImpressionsThe man who helped me everytime, I think sn asst mgr, was awesome. Friendly, professional , and sometimes he was the only one there snd really working hard.
Janet L | Overall ExperienceI was very happy with the ease of getting storage and ending it. Service was top notch I will use you haul again if I need too
James S | Overall ExperienceOther than the storage fee going up every so many month everything and everyone was great.
Monica S | Overall ExperienceI had a unit for 11 months very near office area.. Everyone of the staff was friendly and helpful. Yes I would recommend Soldotna storage units and if I need storage again it will be here. The manager is nice and so are the staff. No complaints at all. Thank you!!!
Susan G | Overall ExperienceThank you, we will be storing with you in the future.
Angelina K | Overall ExperienceIts tovbad the rates went up.
Jerri D | Overall ExperienceGREAT Location, heated Unit, friendly Staff and Secure. Thank you UHaul
Jerry B | Overall ExperienceThey were helpful and friendly. The unit was perfect for my needs and reasonable prices. I am confident that my belongings will be safe.
Elisa M | First ImpressionsTy ty 4 being here.
Debra B | First ImpressionsThe staff is polite, patient and professional.
GREGORY W | Overall ExperienceBeen a customer for 3 yrs, out grew my current unit preparing for retirement and moving to Lower 48.They have always provided top notch customer support
Paul P | First ImpressionsVeronica was great!!
Eugene R | First ImpressionsClean, well supplied and a very friendly and helpful staff. Thank you.
Dan S | Overall ExperienceThere is no need to say more
Wayne O | Overall ExperienceUhaul in Soldotna is very professional and friendly. Thank you.
RUTH B | Overall ExperienceOverhead and other man doors need to be able to be used all hours! Crazy you have to carry things so far when a man door is right there.
Austin K | First ImpressionsThe staff is friendly, knowledgeable and, most importantly, patient.
GREGORY W | First ImpressionsStaff was friendly and helpful. Excellent customer service.
Brenda C | First ImpressionsIt would be helpful and appreciated to have a bathroom available in the storage facilities
angelo b | First ImpressionsWe were glad you had a locker available Thank you.
Carl N | Overall Experiencecheck in was slow due to only one person in the office. we waited a half hour
Rick o | First ImpressionsThey where honest, fast upfront and made sure everything was ok. I was very grateful to say the least
Wayne O | First ImpressionsCustomer service was amazing! They really helped me figure out what was best for my storage needs and helped me get multiple trucks throughout to haul!
JASMIN M | Overall ExperienceWe have set up a reoccurring payment plan until we vacate the unit. Thank you
Carl N | First ImpressionsThe manager of the store was very friendly and made check in a snap The owner was there too and “had his sleeves rolled up” helping a customer
James W | First ImpressionsWe have been waiting to buy a new home. Are items have been in there since may. We feel confident that are items are safe an cared for. I look forward to moving see stuffbiut into a home. But till then were happy there safe sn cared for inside soldotna uhaul. We have used it before in the past. The manager is a good person an helpful so is his staff.
Vernon K | Online Move InStaff at the Soldotna U-Haul location were extremely helpful. The facility felt secure at all times and our belongings were even left unsupervised often as we hauled our belongings from the rental truck to our storage unit. There are also several carts you can use in the building to haul your belongings into your unit. The only reason I am giving this 4 stars instead of 5 stars is when we moved out, we let one of the gentleman know we were leaving and asked if he'd be able to close out our account. He said yes and we were still charged for units we were not using. It was an easy fix though because we called and they were able to reverse the charges right away and get us officially closed out. Otherwise, Soldotna's storage unit services exceeded my expectations.
Sarah B | Overall ExperienceHe really makes you feel like you are his only customer. Much appreciated!
ROBYN N | Overall ExperienceThe best storage ever ... great prices and very understanding.
CHEYENNE D | First ImpressionsThank you Kyle, Frank, and I do not know the other gentlemen's name. You have a wonderful team. It was truly appreciated!
LAURIE S | Overall ExperienceThe attendant, Hank, was extremely helpful, courteous and knowledgeable. Good employee.
Bruce R | First ImpressionsKyle went above and beyond to assist me with my rental needs, highly recommended!!!
COLTER H | Overall Experiencecordless phones
HARVEY K | Overall ExperienceAll of the guys at the Soldotna U-Haul are awesome! Always super helpful and kind. Thank you 🙏
Victoria B | Overall ExperienceHelpful clean and easy access
Bonnie M | Overall ExperienceI live in Alaska and its winter the roads aren't clear, I had right at 900 miles to drive, 20 ft RWD truck I drove over a lot of mountain passes it drove great,.
Bonnie M | First ImpressionsThanks
Dean D | Overall ExperienceThe young man was so helpful and courteous. Uhaul is always professional.
Floretta M | First ImpressionsThe whole trip from Montana to alaska u haul treated me with respect and sent a new vehicle as soon as they could when the wheel bearing went out of our rig. e
Robert B | First ImpressionsAlways the best!
William F | Overall Experiencenone
JOHN F | Overall ExperienceDont sell u-haul locks at your store if your not allowed to use them on your storage lockers. So they told me that I had to buy 2 round locks if I want to rent the storage there. I was FORCED TO BUY
Monica S | First ImpressionsVery friendly and helpful.
Sara F | First ImpressionsExcellent service all the way around! Thank you!!
Jon G | Overall ExperienceGreat place! Went above and beyond to help me work out an issue with returning the trailer! Really appreciate it! The storage facilities are nice and clean!
jamii h | First ImpressionsVery helpful and courteous. Thank you for making this a good experience. After 3000+ miles on the road, we appreciated it.
Katherine S | First ImpressionsAs a result of very poor security at the Soldotna, Ak. Uhaul facility my unit was broken into and robbed. Apparently other units were also broken into. Your charac limit is too small for my comme
WILLIAM T | Overall ExperienceGreat facility!
Donald P | Overall ExperienceThrough out our 9 year relationship having at one point 6 storage units We have been very pleased that our house hold things and family treasurers have been safe and warm. Thank you again.
DEBORA M | Overall ExperienceVery accessable storage unit.
PATRICK F | Overall ExperienceKyle and his team in Soldotna did a great job. The facility is top notch and the service was excellent. Just what we needed with our recent move. Thanks a lot!
John G | Overall ExperienceI had the best experience here. The team was wonderful and incredibly helpful. I would recommend this location. It is amazing, so helpful, so convenient, so friendly.
bethany h | First ImpressionsWould rent here again
SHERRIE B | Overall ExperienceExcellent service!
Jon G | First ImpressionsI would use this service again.
tamra s | Overall ExperienceRenting our first storage unit was very easy. I had someone personally walk me through how to get in and out of our unit. Thanks so much for the help!
Jessica K | First ImpressionsEverything was all good!!
Charles H | Overall ExperienceY’all have been wonderful
BJ R | Overall ExperienceSales guy was very fast and efficient. Thank you
Cindy S | First ImpressionsHave used storage facility off and on over the years have always felt safe with my things being there.
paul l | Overall ExperienceVery clean. Easily accessible. Great lighting. Friendly, kind and helpful staff. Good prices on moving equipment.
Virginia P | Overall ExperienceFacilities are fine but over priced compared to other Comparable options. While the staff is polite they are spread too thin which creates lines of people waiting and frustration.
Edward K | Overall ExperienceExcellent!
Molly D | Overall ExperienceExcellent facility and staff. Always courteous and helpful.
KEVIN W | Overall ExperienceStaff was very nice and helpful.
Alicia R | First ImpressionsI am grateful for the convenience of the storage unit, will return if need be,Thank you!
JULIANA S | Overall ExperienceVery pleasant experience. I got just what I needed and completed the transaction with ease. The store was very helpful. I would highly recommend it.
Claude O | First ImpressionsExcellent value. Good service.
Jenny S | Overall ExperienceExcellent fast friendly service
NUSON S | First ImpressionsVery polite. Very helpful with information.
John U | First ImpressionsThe people were always friendly even when they were so busy. They need more help.
LAWRENCE L | Overall ExperienceSoldotna U haul is the best store on the peninsula, and I would recommend this facility to anyone. Staff are friendly, efficient and the Owner is very knowledgeable! 🙂
kay h | Overall ExperienceWonderful experience.
Judy P | Overall ExperienceFriendly and professional.
Robert E | Overall ExperienceOrganized, polite and efficient staff. 5 stars!
Bill K | Overall ExperienceI have always had excellent service at this location
David M | Overall ExperienceRented a double storage with my daughter Angie. Is clean and homey there. Like the office guys....they always helped.
VELDA L | Overall ExperienceXxx
dan r | Overall ExperienceI have had storage unit for many years and when I emptied it. Everything was in the same condition as when I put it in there. Yes I will always use uhaul when needed. Thank you
TERRI L | Overall ExperienceStaff was very friendly and helpful.
Kelly W | ReservationHad our stuff in storage for a year. No problems
josh m | Overall ExperienceGreat staff.
JOHN P | Overall ExperienceClean and well maintained. Very pleasant and helpful staff. Very professional.
bob m | Overall ExperienceGreat place for storage and all around services!
theresa t | Overall ExperienceExcellent place for storage units! Definitely recommend if you need clean secure storage!
GRACE S | Overall ExperienceThis is one of the better storage place I have ever rented from. Clean and secure.
Dan M | Overall ExperienceI love the way everything is so organized and orderly. I also appreciate the way every employee is well trained and works as a team.
Cheryl R | Overall Experience.
Edward G | Overall ExperienceIt was just too expensive.
Lisa B | Overall ExperienceI was impressed with Kyle Novak's problem solving and availability as a manager. I also recommended a raise for Dave who assisted in getting access to our unit.
mary t | Overall ExperienceThank you !!
Jaime D | Overall ExperienceExcellent experience- will defineately patronize in the future and highest recommendation to anyone needing these services Thank you
matthew j | Overall Experience