Customer Reviews for U-Haul Moving & Storage of South Los Angeles

Rating:

1.0

Worker luis serrano very rude not friendly at all worker outside very lazy to unload the tfailer i didi it because he feduse to do it it was very heavy

Rating:

5.0

The app is giving me problems when I go to pick up

Rating:

1.0

Not enouh personal they not have control of retourne equitment so I being chargé for 3 days extra and I only used for two hours was a trailer to transport à car

Rating:

5.0

Manager Luis has been very helpful very good customer service.

Rating:

4.0

The lady that help me out during the rental was exceptional

Rating:

3.0

Offer a refund for extra gas, especially when I payed 200 dollars for gas and didn't use all of it, but you still managed to charge me 75 dollars for an extra day. Please make turn in times clear to the customer, have the dealers make it clear. Please

Rating:

1.0

That was so bad I will not go to the Vermont uhal never never again after over 20yr of going to the Vermont uhal ruled ruled person

Rating:

3.0

Location is kinda sketchy bit everything was good

Rating:

5.0

Not much, these folks are AWESOME!

Rating:

1.0

U-Haul charge me the trip when the truck back door was locked and still charged me

Rating:

1.0

Bad service over charged me

Rating:

4.0

However, the new mobile check in prevented me from picking up a van when I had made promises to have done so on the day I had done so which got me kicked out of my house and my key taken away. They thought I was lying about the procedure that I gave up on after restarting check in over a dozen times and my contacts and me never receiving the assurance calls or assistance. When I returned the next day after having slept outside the photos portion took way too long and there is no space to fit the specific photos to be taken. Owner Camile was a pleasure both days but you have taken .all the control out of the employees hands which blows my mind. The return process also took exceptionally long and my photos were rejected many times. Leaving it down to a customers phone is not good. I had my iphone 14 stolen march 31st forcing me to use a free phone and it just didn't meet the level of tech needed to operate your very glitchy platform. The fact I couldn't pick up the van like I usually do really hurt my move.

Rating:

5.0

All the staff is competent courteous and professional to each of their own job descriptions,.And the staff is diversified which helps the community, thank you all for your support .

Rating:

5.0

Stafff respecta and professional

Rating:

5.0

Excellent service, and it was quick and easy.

Rating:

2.0

I was missing the dolly rented and when I called to reported I was told they would notate it so I wouldn’t be charged. Now I am having to dispute being charged de missing equipment that I NEVER received. Extremely unprofessional service and very frustrating.

Rating:

5.0

The best U-Haul Location! Those guys are amazing, quick and easy pick up and drop off!

Rating:

5.0

However, a left tail light was not working. I did not notice this until I got it home though. Not a real big deal. Fortunately the police did not pull me over for it.

Rating:

5.0

Fast service

Rating:

5.0

Everyone was SUPER friendly, kind and caring. Everything was done in a very timely manner

Rating:

5.0

Staff were courteous, kind and professional

Rating:

5.0

The Person who set up my account is very professional and helpful

Rating:

5.0

Great Service , Great People at that Location

Rating:

5.0

Everything my entire experience was fantastic. The young man that assisted me at this location was extremely professional very informative and very patient. Thank you so much. I will continue to use U-Haul for my future moves.

Rating:

3.0

Make sure your workers aren’t in such a bad mood

Rating:

5.0

Great experience all around !!!

Rating:

5.0

Who new Los Angeles had a business who cares about people thank you

Rating:

5.0

The best service Luis is the best

Rating:

5.0

Nothing! Is very professional environment

Rating:

5.0

The entire staff was always helpful and professional. Thank you for doing a great job every one.

Rating:

4.0

When making a reservation over the phone when u physically go to the uhaul they totally give you a different amount(more) to pay. It makes you feel like your being charged twice,really sucks

Rating:

5.0

I believe I was going to get a free month

Rating:

3.0

The truck was horrible n unsafe

Rating:

3.0

The internet system and its computers are very slow. The computer system is deficient.

Rating:

1.0

0/5 stars. Would never recommend uhaul. The manager Luis hooked up my vehicle wrong and broke my AWD vehicle, he did not disengage the driving shaft so it cracked which essentially totaled my car. He also told me to keep the car in park instead of neutral. They accepted no responsibility and did nothing to make it up to me. This has been the most stressful thing to occur during a move to a new city that could have been avoided had he used the correct trailer. Their phone is also always busy so you can’t get ahold of this specific location. Do yourself a favor and don’t use uhaul and definitely don’t use the S Vermont one in Los Angeles.

Rating:

3.0

Didnt give me my receipt after I asked. He said it will come to my email, two days later I still don't have it and I need to know what happened to my money. I paid 100 and was supposed to get 70 back as I only drove 6 miles.

Rating:

5.0

Thanks You so Much For being so kind

Rating:

5.0

Very nice people

Rating:

2.0

The person at the desk, was very unpleasant and unprofessional.

Rating:

5.0

Very nice and very polite at both places

Rating:

1.0

I had let them know that the lock on the truck was broken before leaving and they said it was okay and then I wasn’t notified that the right tail light was not working. So I informed them because I was almost in multiple accidents because the light in the back was not signaling a left turn or merging. I let them know and they didn’t even offer at the very least, an apology. But if I was in an accident I would have had to cover something to them but they were very rude about the whole situation and very unapologetic with such a lack of empathy for their lack of upkeep for the vehicle I rented from their location. I would not want to go back here again, and I definitely will not recommend this place to anyone else

Rating:

5.0

Thanks

Rating:

5.0

Luis good customer service

Rating:

5.0

Staff was great and equipment was very clean

Rating:

5.0

Everything is good

Rating:

5.0

This Store has Excellent Customer Service And Support. Jimmy, Bryce And Lewis deserve Pay Raise"s. They're really busy at the beginning of the month, but They were Friendly and Patient. Thank You 👏👏👏

Rating:

5.0

Costumers service

Rating:

5.0

Very happy with my experience and everybody was nice and polite I will be back there again

Rating:

5.0

Nothing but Jimmy needs more help it took longer to hook up the trailer because he was doing everything but besides that I don't have any complaints

Rating:

1.0

Long tes waiting even if you have reservation there is only one person in the front desk and takes forever

Rating:

5.0

I love you guys never had a problem. People friendly. 110th and Vermont has been my rental place for many years.

Rating:

5.0

We had to switch our drop off location two separate times each time every employee was beyond friendly and beyond helpful and made sure that whatever we need was taken care of. I really appreciate you guys. Thank you

Rating:

3.0

Assure that employees provide service requested. Fuel discrepancy.

Rating:

2.0

The gentlemen who handed us the car (I believe he shared a name with an US president if I read that right) and who was responsible of cleaning the vehicle was extremely nice and kind. That being said the guy who was behind the desk inside was the total opposite. While taking his time being on the phone the whole time and didn’t seem to care at all about what was going on. Our reservation at a different location got switched to this location last minute due to a vehicle shortage. When we can to the other location on Vermont Ave he told us that they also didn’t have the small van available and we had to book the next bigger (and more expensive) truck. We ended up being late and spending much more money than anticipated. The only thing keeping my review from 0 stars is the nice gentlemen outside doing all the cleaning work.

Rating:

2.0

Outside help bad attitude

Rating:

1.0

Stop w all the add ons

Rating:

5.0

Everyone at this location was friendly. They really made my rental experience pleasant 😘. I would give them 100 stars if I could 🙂

Rating:

1.0

Fucking uhaul and workers

Rating:

4.0

Service was really good and it was provided in a timely manner. Just keep on providing the quality service to your customers.

Rating:

5.0

Jimmy, the service Rep at your Vermont Ave and Imperial Hwy location was EXCELLENT, absolutely everything a customer service representative should be..give the man a raise !!!!

Rating:

4.0

Not the counter person but the person working outside was plain rude and didn’t like helping or listening to customers. However the lady at the counter was courteous and amazing, multi tasking handling 3 customers at a time but super knowledgeable and friendly. She needs a raise for sure. Think her name was Cabo?

Rating:

5.0

Awesome

Rating:

5.0

If I ever need another storage I'll be back 😁

Rating:

5.0

Staff was very nice and welcoming

Rating:

1.0

I called to let them know I’d be out my storage unit in a week they have continued to charge me ever since EVEN THOUGH I sent emails and have called. Very rude manager talks really mean and rude to his employees & is never on site but always on the phone

Rating:

4.0

I've had nothing but good experiences...

Rating:

3.0

Thanks so much

Rating:

4.0

I was very well pleased with my stay there for 3 years. Rent only raised once

Rating:

5.0

The manager Luis always so helpful and respectful and his team as well. Always a pleasure

Rating:

2.0

The staff are rude . The lines are long . Sometimes i came inside the office NOBODY was inside i had To Waite or hunt them down . Very argumentative when you present an issue . Unprofessional management / leadership and staff

Rating:

5.0

I will be back

Rating:

3.0

My stuff was destroyed and the insurance act like they don't want to pay for my things the man told me to take pictures and I did and then the insurance and I should have kept the stuff how was I going to take out wet damaged male do stuff that my helpers didn't want to touch and I threw it in the trash at the storage and I take pictures it was water damage

Rating:

5.0

Originally looked at two overhead side by side units and decided that wouldn’t work for us. Then got a larger unit on the floor that was big enough and still had room to move around in. Very pleased with what we chose. Staff was great, knowledgeable, very helpful and friendly. I feel we made a very good choice.

Rating:

5.0

Luis is a great manager, you’ll get assistance very quickly coming here.

Rating:

5.0

Thank you for everything

Rating:

5.0

GREAT CUSTOMER SERVICE MANGER OF THIS SITE ALWAYS ON POINT SUFFICIENT IN MOST PROFESSIONAL WAY.

Rating:

4.0

Everyone, I came in contact with was gracious!

Rating:

5.0

It was very good I enjoyed myself there

Rating:

5.0

Good service

Rating:

1.0

Manager needs a serious attitude check. Really soured my entire view on brand

Rating:

4.0

MANAGER SUPER EFFICIENT EXPEDITED BUSINESS IS TIMELY FASHION AS WELL VERY ELABORATE WITH STORAGE INFORMATION DO'S & DON'TS, IN'S & OUT'S OF ACCESS TO FACILITY. THNX

Rating:

5.0

Muy buen servicio

Rating:

5.0

THANK YALL VERY MUCH AND GOOD JOB.

Rating:

5.0

My only suggestion is too long a hold time for customer service

Rating:

1.0

I moved out October 13 and I feel I should of gotten some of my money back then they charged me for the following month so I am waiting

Rating:

5.0

No comments

Rating:

3.0

There is no elevator. It was a nightmare walking all the way to the back of the building and back and forth up stairs with furniture. Needing this storage unit was a last minute situation for me so it was my only option. The place was clean and the staff was nice but I would not recommend anyone who is moving a house full of furniture to this location. There were plenty of things I could have moved myself, but due to the stairs, I had to spend more money and hire more people to assist with the move.

Rating:

4.0

They were very courteous and helpful

Rating:

5.0

Keep up the good work Holla 😂

Rating:

5.0

There was a snag with my reservation when I arrived. The staff worked it out which was a great comfort. I thank you for your diligence and understanding

Rating:

5.0

No comment

Rating:

5.0

I never used it

Rating:

5.0

I was informed by one of the staff members that I should be seeing a credit back into my account since I only moved for 2 miles with the unit and left fuel tank above the range that it was given to me. Thank you in advance.

Rating:

2.0

This location needs improvement in customer service. Staff was demanding my husband “you need to hurry up and let me know because I gotta go home” while he was talking to me on the phone getting clarification on the reservation. She repeatedly told him that at least 3-4 times while I was on the phone with him. Process was fine (although no lock was provided, compared to the one we have in Long Beach) but customer service was poor.

Rating:

4.0

I have a daughter who works for U- Haul as a second job from home. She likes it so all's well.

Rating:

2.0

Some of the staff was amazing and helpful. Some of the staff was rude and unwelcoming.

Rating:

4.0

It's very convenient the staff is very helpful had patience very nice

Rating:

1.0

Sent a lean notice email after 4 days late and not a late notice, but a lean notice. After 10 plus years of having the storage unit the new owners have very poor business practices at this location. That’s why I replied I was going to close my account and leave. The very next month I did just what I said ! I closed my account and left to another company all together. Then You charge me more than my receipt listed. You don’t provide enough stairs to get in my unit, we had to wait some time over 30 minutes after the person was done using it which set our time back. Hopefully I get retro for the unit I was paid up-to 2/20/23 but left sooner because of the business practices.

Rating:

4.0

Only issue very dark inside unit no lifht had to crawl on flooor to make sure i wasnt leaving any paper or small items

Rating:

1.0

Even though the facility as a whole was well lit, the storage unit I received had no light inside. There was also a rat trap in the unit. The door hedge must have been loose as it took 2 people to lock the door as 1 person needed to hold the bottom of the door up and the other person then could latch the lock closed. Also, during my signing of the contract it was not stated that I would have to keep my property in the unit for a entire month otherwise I would not get any money back from the weeks I didn't use. I prepaid on August 16 and moved my property on August 27 which is not even 2 weeks time of using the unit. When I asked Uhaul customer service to have a file opened to explain to the manager Luis on 8/27, I never got a call from him. I called customer service back on 8/31 and they said in their notes the manager said he actually spoke to me. This is beyond ridiculous and extremely unprofessional. I will never use a Uhaul service as long as I live and at every opportunity I will continue to share how horrible my experience was with this particular facility. I paid my rental on or before the date due every month I rented and it's a shame Luis thinks good business is stealing from good customers.

Rating:

1.0

I got to the storage facility, checked in online, received my unit number and someone else’s lock was still on the unit so I didn’t have access to it. No one on-site had a key to unlock the unit so I had to book somewhere else.

Rating:

5.0

good job

Rating:

5.0

My storage experience was awesome!! Clean facility and very courteous staff. Would highly recommend your facility!

Rating:

3.0

The initial process of renting the unit was a but stressful as the staff member informed me that myself and another party reserved the same storage unit. Unsure how the system allowed that but they did. Since the other party reserved 30 min before me, they had first option to the unit. This was frustrating for me as my truck was there and ready to unload and they didn't appear to have their storage on site. In the end they opted to get a smaller unit and I was able to keep the unit I reserved but that was still a stressful experience. I also was not aware there were no elevators in the facility. Overall, I give the staff a 4 for trying their best to accommodate me, but the facility gets a 3 for no elevator and the unit not being the cleanest.

Rating:

4.0

N/A

Rating:

4.0

Staff was very helpful .and where able to answer all my concerns.good staffing.

Rating:

5.0

The Workers Was On Point and Did A Great Job Processing My Order…Thank You

Rating:

5.0

Thank you so much u-haul

Rating:

5.0

Good job

Rating:

5.0

Staff was always helpful. Facility very clean.

Rating:

5.0

the manager luis has good customer service

Rating:

5.0

A 1👍🏾

Rating:

1.0

Son unos ladrones me hicieron pagar mi ultimo mes para Serrar la cuenta

Rating:

1.0

I am yet to receive my refund even rho i didnt use the unit! Manager hasn’t contacted me at all about it. Ive called continuously and no call back. Employees are friendly but cant do much

Rating:

5.0

To clarify my one no answer the facility was secure but my particular unit was unit didn’t have any lights. Other than that everything was great, I appreciate the staff being friendly and the facility being clean!

Rating:

1.0

U-HAUL location is the worst. No Freight elevator to carry heavy objects. So you have to carry everything to her narrow path up the stairs. I do not understand why the large store spaces are on the second floor where people with large items going into those spaces need a freight elevator.

Rating:

1.0

The storage I was given was very small .

Rating:

1.0

I was so disappointed in the service.!!!! I would NEVER RECOMMEND ANYONE INTO THAT CAODIC UNORGANIIZED MESS.! The staff there need #1 PANDEMIC, #2 CUSTOMER SERVICE TRAINING ASAP.!! Their business skills suck.!! If there was a minus 10 on the ratings that would sum it up. I made reservations with Fernando th day before I came in. I made it in last Sunday about 4:10pm, Matthew was working inside by hisself with no apparent concern for time until 4:30pm. He said he saw our reservation, but couldn't access it and if he couldn't access it in 10 minutes we'd have to come back tomorrow because he was off at 5pm and had somewhere else to be. We asked for a supervisor and was told there's no supervisor for that store. My son ask who do you report to.? We were told our store manager, but he's off on Sundays. We ask Matthew to call him because this situation warranted higher authority. He called Luis and told him the situation, because our Uhaul truck rental was round trip and was due back to Long Beach Uhaul by 7pm. Luis spoke with my son who explained our situation. Luis told my son he wouldn't be in until 7am Monday. Matthew spoke with Luis and explained the what the situation was on his end. We ask Matthew if he had tech support to help. Matthew said he wasn't trained in that area. Luis said he would call us right back in a few minutes and explain to my son what to do next. Luis called back, but seems from the conversation he and Matthew where not on the same page. Matthew said Luis didn't want to speak to us he told Matthew what to tell us.. We had to keep the Uhaul overnight. Our son, our, his help and my husband had to unload this 20 foot truck, because everything that was going to storage was loaded last blocking our bed, our clothes, everything we needed for home. I called customer service and explained the issue he took a complaint gave me references numbers and forwarded messages to the both stores managers in regards to our issues. I was told I'd would be contacted within 72hours We went back the next day and it was clear that these young men are children with NO APPROPRIATE TRAINING FOR THIS AREA OF BUSINESS. THEY HAVE NO VERRBAL SKILLS .WE ASK A QUESTION AND THEY'D SHAKE THEIR HEAD YES OR NO. THEY WHERE WEARING THEIR FACE MASK UNDER THEIR NOSE LIKE IT WAS AN ACCESSORY TO THEIR OUTFIT. NOT ONCE DID THEY USE THE HAND SANITIZER. AND THEY WHERE TOUCHING THEIR FACE,SCRATCHING THEIR NOSE OR FACE, TOUCHING THE KEYBOARD, THE DOORS, COUNTERS, CHAIRS YOU NAME IT. IT WOULDN'T SURPRISE ME IF THAT ENTIRE STORE CONTRACTED AND UNKNOWINGLY EXPOSED OTHERS TO COVID-19 AND THAT'S THE SAD PART. IT'S BEEN A WEEK I WAS TOLD I'D RECEIVE A FOLLOW UP CALL IN 72 HOURS. DIDN'T HAPPEN. MY SON HAD TO LEAVE WORK EARLY TO GET TO THE UHAUL ON VERMONT AND BACK TO LONG BEACH IN RUSH HOUR TRAFFIC BY 7PM. I WAITED TO COMPLETE THIS SURVEY TO SEE IF I WOULD CALM DOWN AND HAVE A BETTER OUT LOOK ON THE SITUATION. THIS UHAUL STORE MAKE ME SICK AND IF IT WHERE ANYTHING LESS THAN POOR IT WOULD SUM IT UP THE SERVICE WE RECEIVED ON EVERY TIME I'VE COME TO THIS STORE. I THOUGHT ABOUT THE SERVICE I RECEIVED 3 YEARS AGO WAS A ISOLATED INCIDENT, BUT. NO THIS IS HOW YOU OPERATE. UNPROFESSIONAL AND NO SKILLS IN THIS LINE OF BUSINESS IS PUTTING IT MILDLY.!!! I'D RATHER DO BUSINESS WITH THE HOMELESS PEOPLE THAT SLEEP AROUND YOUR BULIDING THEN WITH THE STAFF THERE. THREE YEARS AGO I RENTED A STORAGE UNIT SAME FOOLISHNESS. NO KEY CARDS TO GET IN, HAD TO COME BACK THE NEXT DAY BECAUSE THE SUPERVISOR KNEW WHERE THEY WERE KEPT. THEY FORGOT TO TELL ME I NEEDED A LOCK TO SECURE OUR STORAGE, THEY HAD TO COME BACK UNLOCK SELL ME A PADLOCK. THEY LEFT US STANDING OUTSIDE THE STORAGE, DIDN'T ASK IF WE UNDERSTOOD WHAT WE WERE DOING. THE MORE QUESTIONS I ASKED THE FASTER THEY GOT OUT OF THERE. THE MORE I DO BUSINESS WITH YOU THE MORE I UNDERSTAND HOW YOU OPERATE. THE ATTITUDE OF THE STAFF IS TAKE IT OR LEAVE IT. IT'S YOUR CHOICE. BUSINESS AS USUAL. IF YOU FIND A MOMENT PLEASE REACH OUT TO ME WITH A CALL. I'D LIKE TO HEAR YOUR SIDE.

Rating:

3.0

The staff was very frientdly however there was a very long wait . More staff should be added in during the peak hours. In addition due to the issue with my storage it really increased the wait time for othera

Rating:

3.0

It was a cool stay . Just too expensive for a college student moving home ..

Rating:

2.0

Customer service is horrible... workers are young & immature, never answers the phone & left me waiting on lobby for almost an hour...when I expressed my anger & frustration a female worker threatened to fight me...prices are high & units are not clean , I’m only choosing to tuff it out because it’s a convenient by distance to my home.. I wouldn’t recommend this place to anyone...

Rating:

5.0

Staff took care of my needs all the way. Thanks!

Rating:

5.0

The ladies are wonderful.

Rating:

5.0

In recent years it has been very hard to reach this location by phone directly. That’s fine it you are paying for storage.

Rating:

1.0

The facility was disgustingly dirty, I got half way into moving my stuff in when I notice a cockroach the size of my palm. Then I began to notice dead roaches all through out the facility. I was charged when I wasn’t supposed to be for my first month and I had to extend my rental reservation and move all of my belongings out of your storage because it was not properly maintained for users. Beyond disappointing and an incredibly stressful day. Also, the young man didn’t know how to do his job. He had to call his manager every five minutes. He was helpful and assured me I should not be charged for my extended reservation and I will be refunded fully for the unit I do not have. But as such a large company you really should have better systems in place for your locations to run smoothly. Today was a serious joke.

Rating:

1.0

Cockroaches infested my stuff. It looked good before I rented but a few months later infested and paint chipped on all of my stuff

Rating:

5.0

Luis is the greatest person ever! His staff is very helpful and nice :-)

Rating:

5.0

The only reason I would not recommend this place is that your prices are WAY too high. I was only here due to the 30 day free storage after an out of state move.

Rating:

5.0

GOOD JOB

Rating:

5.0

GOOD

Rating:

1.0

I don’t think it’s fair to not prorate the fees when moving out ...

Rating:

5.0

It was a great storage unit ..I Appreciate the customer service and all ..thank up guys once again...continued to be of good service to your customers..have great day

Rating:

3.0

The staff and hours were beyond par excellent. The facility was very clean and well maintained. The storage lockers themselves could have been better. Shoddy wood construction.

Rating:

5.0

The ladies running the place were so nice, helpful and very pleasant. I was told it “wasn’t a good neighborhood” but the neighborhood is clean and the people are nice.

Rating:

5.0

Everything was nice

Rating:

5.0

Staff was always helpful & facility always clean

Rating:

5.0

Great!

Rating:

5.0

good

Rating:

5.0

If this facility had more large walk-in storage it would be awesome. The manager Dee is awesome.

Rating:

5.0

No comments

Rating:

1.0

Manager does not have any reposobilitty with his job.

Rating:

5.0

Enjoyed my stay.

Rating:

5.0

D and her staff are great! Very accommodating and always friendly! Thank you

Rating:

4.0

Mice got into my storage. Some damage. Many droppings.