Customer Reviews for U-Haul Moving & Storage of Southside

Rating:

5.0

Someone was available to help me right away to remove the trailer from my vehicle i did not touch the trailer at all and got my deposit back right away. quick and easy.

Rating:

4.0

Zero appreciation for my reservation being changed and not contacted in the specified way. Lead to damaged items from weather and exposure. The attempt made for reconciliation was grossly inadequate. DO BETTER

Rating:

3.0

Side mirror was too loose

Rating:

3.0

When reserving at a specific location maybe have it on website that it's unavailable instead of finding out the day before you have to drive 30 minutes out of way to pick up. Very disappointed

Rating:

5.0

No comments to add.

Rating:

2.0

the individual who hooked the trailer chains up to the hitch did so in the most absurd way I'd ever seen, and one of the chains had come loose by the time I got home... In addition to this, I had to clean the trailer out before I could load it, because it was filled with white plastic shavings.. When I dropped the trailer off, the manager and the other service agent were concerned with my experience. I was dissapointed that I didn't receive any kind of rebate considdering there is a charge to not clean the trailer out upon returning it. The manager admitted that they need to be more thorough checking the small trailers when they are returned. However, the Leduc Uhaul location is amazing! All of the employees there are very helpful and knowledgable.

Rating:

5.0

The customer service experience was absolutely stellar at this location, as is typical. The person who helped me was thorough, fast, competent and relaxed. A SOLID 10/10 customer service experience equipment was clean, however the ball was so loose it felt like it was going to rattle the hitch off my vehicle. I had to load 200 pounds of sand bags into the front of the trailer to stop the trailer from bouncing so badly I thought there was going to be real damage to my vehicle. That particular trailer (Florida plate number GGH838) NEEDS the coupler replaced or repaired.

Rating:

3.0

Our truck did not have a good working fan in the cab so it was very hot!

Rating:

3.0

Check engine light was on, no one seemed to care. It's clear these trucks are not maintained at all. The rental was over priced.

Rating:

1.0

Tell customer that if they put more gas in the truck then what’s in the truck they won’t get compensated

Rating:

4.0

Everything went very well except air conditioning/ whole heater system in general did not work period,temperature was 33 Celsius would have been nice for sure.Otherwise would have been a 5 star review

Rating:

4.0

You guys did an excellent job , even though I had the rental for 2 whole days instead of one You guys curteously called to inquire , not complain , that rental was over due Return was quick , professional , I would highly recommend this location to anybody fot a super quick and easy rental Thankyou once again , most appreciated! Brent Marshall

Rating:

5.0

Keep your staff, treated well, they were great

Rating:

5.0

STAFF WERE VERY NICE TO DEAL WITH

Rating:

5.0

Nice system and nice service

Rating:

3.0

Check-in kind of slow. The pre-clearance pictures you want me to take before driving off with the vehicle are hard to perform when its backed up against a wall. Driver's side key slot stopped working. So had to enter through passenger side and scoot over all the time if driver's door locked. Vehicle felt like it was slowly falling apart on the road. When we returned it, the driver's side signal light had become loose and was about to come out of its slot. Inspection guys caught that, not me.

Rating:

4.0

Have spare tires at depot

Rating:

5.0

Everyone there nice and amazing team

Rating:

2.0

Put in a dolly inside the truck. Everybody needs a dolly. You guys made my life so hard carrying super heavy boxes for 5 hours!

Rating:

4.0

Customer service was awesome.

Rating:

5.0

Very very busy location. I was told this store on 51 Avenue serves a large portion of Edmonton south of the river.

Rating:

5.0

It's just to expensive

Rating:

5.0

Trailer was originally booked at another location, but was apparently was not available?? Travelled across the city to 51st ave location and we were looked after very well

Rating:

5.0

I could have used a wheel chock on my trailer. I was expecting one

Rating:

5.0

Great service, great staff!

Rating:

5.0

This was an excellent positive experience. Reps were very helpful and friendly.

Rating:

4.0

The only thing was the passenger side windshield wiper was broken other than that it was great! Very efficient crew working there!

Rating:

3.0

Cannot comment as I had to return my rental after hours. There is a convenient gas station right opposite which is a definite plus. There were hardly any spots to park and vehicles had blocked the access to get inside the parking lot on the day I visited. Hopefully this is a good place as well. I just marked it average for that reason.

Rating:

5.0

All went well. All the staff very helpful and efficient.

Rating:

5.0

Trailer smelled like pot. Very strong.

Rating:

4.0

Perhaps a bit more communication as to where the vehicle is located on the lot. Other than that the staff I spoke with was excellent.

Rating:

5.0

Wash the mud off. Offer to adjust the side mirrors. Check tire pressure & lights. Basic circle check. TMS did not work. Truck had loud rattling and groans.

Rating:

5.0

Good service

Rating:

3.0

the guy called me was rude

Rating:

5.0

Eric was totally awesome!!

Rating:

5.0

Best experience i ever had with uhaul.since, was a short renting for moving. Everyone was very kind and helpful. Fast service. Everyone is smilling there i highly recommend this location.

Rating:

5.0

Excellent customer service from Aws. Very friendly and understanding. Thank you 😊

Rating:

5.0

The employees at the 51st ave location in Edmonton did a bang up job. I reserved a trailer the day before it was needed. It was ready for pick up at the indicated time the day after & I was able to return it the same day at 5 o’clock. I will rent from here again.

Rating:

5.0

So easy and quick! Thank you!

Rating:

5.0

Your customer service is great. Your recent changes to your pricing structure, on the other hand, is making me think twice about future rentals with Uhaul. You need to drop your mileage rates to what they used to be. Charging the same overinflated mileage price for a pickup as you do for a 26ft truck is beyond ridiculous. Next time I have a decent distance to drive I(3 or 4 trips across the city can easily eat up 100+ km )a am going elsewhere. I spent more on mileage than the rest of both rentals combined. Even at $90 per day, I could have done cheaper with budget! At least they include 100 km a day in their rentals!

Rating:

5.0

Quick and efficient check out of the equipment. Staff were busy but it was easy enough to hook up my rental trailer on my own. The staff did verify my connections and assisted with a light check before leaving. It was equally as busy when I returned the equipment, however the staff member came over as soon as she was free to complete the checkin process. Quick and painless as usual and the equipment preformed as expected. I'll try and rent from here again next time I need equipment if they have it available.

Rating:

4.0

Monique was so helpful and patient with our questions. She helped us return the van rental with ease. She was such a pleasure to deal with, helped to make a chaotic situation easy and stress free (as it was so busy when we came to return the vehicle)

Rating:

5.0

Excellent, knowledgeable, timely and courteous agent....highly impressed!!

Rating:

3.0

I was disappointed earlier reservation due to got cancellation itself, I don’t know why. Other than that, i am somewhat ok.

Rating:

4.0

Staff were friendly and very helpful! Thank you all.

Rating:

5.0

Supply or rent balls. I didn’t have the right ball size on my hitch. I had to purchase a ball.

Rating:

5.0

I have rented from this location (51st )several times. Staff have always been friendly and professional. I will rent here again and would recommend this location to anyone.

Rating:

5.0

Individual came out of the building as soon as I pulled in and directed me where to park and two attendance helped me offload the trailer and they processed the bill while we’re in the parking lot. Exceptional service at this location.

Rating:

1.0

Location was okay, rep helping me was awesome. Terrible truck, AC doesnt work in 35 degree weather. Even fan doesnt work. Door doesnt lock, called store and roadside totally useless. And when came to store to return they checked its not working and laughed. When asked if any reimbursement or anything laughed at my face. Terrible truck

Rating:

5.0

Very Happy! Friendly helpful people.

Rating:

5.0

This location is always top shelf service. Let’s be honest, the equipment doesn’t change from Location to location (in my experience anyway) but this crew can bang through a line up, get you in or out quick which is pretty important to me. Always friendly and professional enough for a U-Haul experience. 5 stars as always. Well done crew

Rating:

5.0

Staff were excellent. Very professional, efficient and friendly. Though the lot isn’t very packed it was easy to get in and out.

Rating:

4.0

The facility has been very patient with us. And will let us no when we can make a payment and has accepted us when we are late.

Rating:

1.0

I was told it would be an extra 300 dollars to do a one way when I reserved it. I thought I could return it to Edmonton but time didn’t allow. Now I see it’s 700$ extra. This is not how to treat a client. Sad I won’t be recommending you Edmonton company as you doubled my price. Red deer has always treated me fair.

Rating:

5.0

More opening staff at the counter to accommodate larger clientele in the mornings.

Rating:

3.0

Have all your equipment working properly. Back gate too heavy no spring assist. Pins don't line up properly with holes on gate . Barely any tie diwn points

Rating:

3.0

Had my items stored for 18 months. Even with the U-Haul provided lock my storage unit was still broken into and items stolen. I spoke to the office staff after the first incident and they assured me nobody could access the unit but the fact is my unit was accessed. The doors need better weatherproofing to protect items from dust and debris. Otherwise the experience was satisfactory.

Rating:

5.0

Staff was extremely helpful.

Rating:

1.0

When we got this unit it was supposed to be heated in temp controlled at the time. There were things that were broken so they had a heater fan in there and also the code on the door didn't work. The door was broken and so if we needed to have access we had to wait until the place was open and there was staff available. Then the rates kept changing more and more often yet with little improvement to the facility and then upon move out, someone had blocked the entrance to our unit with the U-Haul truck and nobody had access to the keys so that we could move the vehicle so that we could move our things out with ease. We couldn't even put the vehicle into neutral and push it out of the way as we tried with the manager and other staff so then we had to maneuver around this truck that was parked maybe 23 feet away from the door blocking the entire door. We moved out 12 days early Considering all of the issues that have occurred. You would think that one would be offering to compensate us for all of these headaches, but no, you guys don't operate like that. You're more interrupting customers off first of all U-Haul needs to have a Canadian outlet because you falsely mislead customers with your 19.95 a day and then next thing you know it's 150- $300 later. Your system is in miles yet we are in Canada. We do not go by miles and therefore it tricks customers you guys are not clear and concise about charges and then the amount changed when you go to pay out when you rent a vehicle from here I paid up the full amount. Next thing you know I got another bill for $75. I tried to dispute it. That bill went from $75 to 150 then you guys send me to collections for $44, which is not even an amount that was old like this company is shady as shady can be.

Rating:

4.0

Staff at the 51st location are very good being helpful. Great team over there.

Rating:

5.0

Staff are friendly especially Devon. He told me that he just took over the area for the past 6 months and looking forward for some development under his management.

Rating:

5.0

Very good experience here…thanks!

Rating:

4.0

I would have preferred later access hours that 7 pm, but otherwise I am satisfied with the storage facilities.

Rating:

3.0

Storage building access hasn't worked in 2 years. You could only get in when the office was open and had to always find someone to open the building.

Rating:

4.0

Was all good other then when I rented the unit the person at the counter told me if I left before the halfway point of a month I would get a refund for half a month. When I mentioned this during check out another person at the counter told me that wasn’t a thing .

Rating:

5.0

The branch I had a storage unit at had a truck available to use for the day. I was initially told that there were no trucks or trailers available for another week by a Uhaul Call Centre so I was very happy to have been able to move out on Sunday June 2.

Rating:

5.0

AWSOME SERVICE

Rating:

3.0

Staff when clearing out locker was extremely rude, the blonde lady was even yelling at a coworker infront of a huge lineup of people.

Rating:

1.0

We looked at the hours online and it said the office was open until 7pm, as we were scheduled to arrive around 6:40pm, we called ahead to ensure our unloading that evening would be possible. We spoke to someone from U-haul on the phone (we called the number listed for this location) who assured us that although the office closed at 7pm, as long as we had our paper work done by 7, we would have access to unload until 10pm. Unfortunately on our arrival we were advised this was not the case, as apparently a door was broken, making unloading after the office was closed impossible. We were told this was well posted, but did not see any signage and clearly this was not communicated to the U-Haul representatives answering the phone. After explaining our situation multiple times, they did finally allow us to unload and we are grateful that one of the employees was willing to stay 30 minutes late to facilitate this. However, as we went to unload, there were multiple trailers in front of the door we needed to access to unload and then the lights in the building we were unloading into were turned off mid way through our time, both of these making our unloading experience that much more difficult.

Rating:

5.0

The staff are very professional and in particular, the manager ANGIE was second to none in helping out my brother and also taking care of the rental truck issues on Saturday March 30/24. I’m very happy to hear that the storage unit my brother vacated was rented on the same day. That’s good work. Bravo well done and I’ll be coming back soon Ron

Rating:

1.0

Had my storage locker broken into and my items stolen out of my locker. My entire locker was gone through and destroyed and even though there’s a camera pointing directly at my locker “there was no footage” absolutely ridiculous place to think your items are safe when they certainly aren’t.

Rating:

1.0

The staff were very rude. The storage unit was dirty. The latch is very hard to operate and needs to be replaced. The lock was supposed to be placed inside the unit but had to grab it from the office and deal with the angry, rude and inconsiderate staff.

Rating:

5.0

The staff at this place are beyond appreciated, and strongly adored, I honestly havent loved a uhaul staff so much.

Rating:

5.0

The staff was very friendly and helpful.

Rating:

5.0

Thanks to the entire staff at Uhaul, they are fantastic!

Rating:

5.0

U-Haul moved me locally & from Calgary to BC

Rating:

5.0

Amazing, friendly staff with very prompt service!

Rating:

5.0

They are the friendliest staff I’ve ever met at any customer service industry, the manager Angela walks with a purpose and runs this location with a passion, everyone and anyone could take a lesson from these guys, their happiness and enthusiasm wasn’t just a mask but the real deal, and they made every aspect of moving much easier.

Rating:

4.0

Client service was excellent, but I had to wait quite a while in lines to get it. Customer reps did their very best to make our storage with U-Haul a positive experience. We were very happy with our staff interactions. Storage unit door was a bit banged up and the weather stripping on the side of the doors would buckle and come out when trying to close the unit. Water (likely from big storms) leaked through the roof of the unit and damaged some boxes.

Rating:

5.0

Everyone was very helpful

Rating:

5.0

The woman who served us was outstanding in all respects of business n had compassion and understanding in our moving

Rating:

5.0

They were extremely kind and helpful, and the man I was dealing with in the morning even helped me unload my uhaul at 640 before he was done. Very kind staff

Rating:

5.0

We have even dealing with this uhaul or 15 years , there and Fort Saskatchewan are the only 2 places we trust to fit our needs .

Rating:

5.0

All of the staff at this location were very professional and polite and more then willing to accommodate what my needs were.

Rating:

5.0

I will never use another location or another storage and moving facility. Angela and her team are the best. I have been to 4 differwnt uhaul locations and 2 sentinel locations. Angela goes the extra mile and treats you like a customer should be treated . Her team is well trained and also are very knowledgeable they are amazing. I would recommend Angela locations to everyone of my contacts.

Rating:

4.0

Angela was excellent thank you so much

Rating:

5.0

Everyone has been excellent! I would definitely come back for a storage unit if I required it. Thank you.

Rating:

5.0

My code nvr worked for door do getting in to my unit was a hassle thats my only complaint

Rating:

5.0

Ang and Tamara deserve a huge raise for their kind hearts, patience and total respect they showed me! Hats off to both them! Louise Cloutier

Rating:

5.0

Manager was so nice she new exactly what she was doing. She is a good hearted person we need more people in this world like her. Give her a raise lol

Rating:

5.0

Staff at the location were second to none.

Rating:

5.0

Staff was knowledgeable and explained everything clearly and kindly. Very efficient and easy transaction.

Rating:

5.0

Angie at the Edmonton south location is absolutely the most amazing supportive person. So helpful and kind. Deserves a raise or gift basket anything to show she is valued employee perhaps a promotion of somekind. Appreciate this staff and show them because they deserve it

Rating:

4.0

The staff deserve an excellent +++rating. They were remarkable. The facility itself was “meh”. It was not bad but not excellent.

Rating:

4.0

I do feel the office should be open till at least 8 or 9. But other than that everything was fantastic

Rating:

5.0

We moved our son out to Alberta at the end of July. The staff at this U-Haul really went above and beyond to make sure we were looked after. It was the August long weekend when we moved and the store was absolutely swamped. They all did they're best to make sure everyone was helped in a timely and courteous manner. I did a Google review already so I hope you can find my comments there as well. Thanks so much to everyone there who made what could be the most stressful move ever as good as it could have been. 11 out of 10 stars..

Rating:

3.0

For smaller size rent is too much.

Rating:

5.0

Thanks for your help staff

Rating:

2.0

The storage units are extremely poorly built. There are nails and screws poking out through the wood everywhere. It is an unsafe environment. My father cut himself on a screw when we were unloading. And the access door to the building with the units was blocked by trailers, forcing us to unload our truck a significant distance away.

Rating:

1.0

We booked a unit and when we arrived we were told all units were full

Rating:

1.0

This was the worst uhaul experience ever! I booked a truck and storage 32 days in advance for my move from Winnipeg to Edmonton. 2 days before I'm supposed to pick up my truck I get a call that the location changed. It was 400 meters from where I work and that is the way I wanted it, they moved it 6km away, not a huge deal , until they called me the day before I'm picking up the truck and moved it to Winnipeg beach, 80km away! 160km round trip !! They did discount the truck but to me that did not matter, I had to scramble like crazy to get this done and I'm moving 1300km. Did not need that stress but I got it done. So now when I get to Edmonton where my locker was booked more then a month in advance, they don't have my locker. They gave me a smaller one and said I have to be out in 3 weeks because someone has it booked.. where was mine ? Now this is where it gets really good. Could not fit all my stuff in there , had a $400 bookcase stolen . Found that out when I went to load with my movers . Now my storage is blocked by one of thier trailers, the woman working said I should have phoned first before moving my stuff !! It's my stuff way should I have to give notice? She was rude , running around like she had no idea what she was doing. She cost me an extra hour of move time because they had to walk my stuff an extra 40 feet because she couldn't move the trailer for me . Rudest person I've ever delt with anywhere. She cost me $180 because of her disorganization. Just so rude and ignorant. She doesn't deserve that position, I'd be fired if I did my job the way she did. Walking around hollering at people. Worst experience ever and I've done this move 5 times now. This one I will never forget. Do not ever go to uhaul, South side Edmonton, 51 ave . Be warned now .

Rating:

5.0

Thanks Angela for going above amd beyond to help us resolve the initial issues. We appreciated your help. Charlene and Luis

Rating:

1.0

Chaos , laziness and blatant ignorance.

Rating:

5.0

They went out of their way to help me, would recommend to anyone!

Rating:

1.0

This storage locker needs to be burned to the ground. The door barely opens, the access code didn’t work, the access points are always blocked, and the customer service was terrible. This is literally the worst storage locker I have ever used.

Rating:

5.0

We are never disappointed by the Southside UHaul. They’re fantastic!

Rating:

4.0

The unit we had needed to be cleaned a little better before we took it, but we made do. The staff at this place were excellent with responsiveness and flexibility. They also seemed to work really well as a team. Top notch.

Rating:

4.0

In general I was pleased with the service provided. Two points to bring forward was the storage unit had holes in the floor which could have let rodents in. Plus there was alway units parked in front of my unit allowing. Little to no access at times.

Rating:

5.0

Great service.

Rating:

4.0

Storage hours can be opened bit more late Too expensive

Rating:

5.0

Customer service at this facility is excellent.Many thanks to Angie and Kirsten for going the extra mile to make sure my experience at this location was way above average,both of these employees have without a doubt made my experience here a happy one.I would definitely have repeat business at this location,and highly recommend them to others.Thank you.

Rating:

1.0

My unit was broken into twice. Thats why I am moving to another storage facility.

Rating:

5.0

THANK YOU TAMAYA CURSTON & the rest of the staff especially the Manager THANKS

Rating:

5.0

I would highly recommend this particular U-Haul facility,over any of the other ones I have done business with.Kirsten is one of the best employees I have dealt with when it comes to her hands on knowledge of operations at her U-Haul facility.She corrected the mistakes made by other employees at other U-Haul locations. I have so much gratitude for her understanding and professionalism.When it comes to customer service,she is definitely at the top..thanks Kirsten...nyk black

Rating:

4.0

Unit became too expensive, rate was increased many times over 5 years of storage. Long term storage and payment on time should be incentivized and not penalized. Thank you.

Rating:

5.0

Staff is very friendly.

Rating:

5.0

Very friendly staff.

Rating:

5.0

I was wondering if since I moved out May 15 if I get a reimbursement for last two weeks of May. The clerk didn’t know. Thanks.

Rating:

5.0

The staff at this location were fantastic! They were always courteous and helpful when we were there

Rating:

5.0

No problems at all for the couple years I had a storage unit there. Always my go to for renting a moving van.

Rating:

5.0

Excellent service and got a free month 👍

Rating:

5.0

Staff is very friendly and helpful.

Rating:

1.0

A total waste of money regret choosing that storage , lucky enough it was not in winter time , imagine if the weather was freezing a lot of my furniture could have been damage honestly . Cashiers incompetent and very slowly service a shame in my point of view.

Rating:

2.0

I was in one of the upstairs storage units which was a pain. The only way to access it was to go up was a very narrow set of stairs. I guess the price was okay but for the hassle to actually move in and out I don't think it was worth it. Staff were very friendly and very helpful.

Rating:

5.0

Thank u so much

Rating:

5.0

That location is the best by far.

Rating:

5.0

They were friendly and very helpful.

Rating:

2.0

The roof leaked The lock hooks didn’t line up ... 10 min to just take lock off not to mention the fight to put it on The web page that has auto charge the credit card on time of billing dosnt work. Recieved hate mail each month The inability to do auto payment when getting storage was frustrating The space was locked to get to the unit. Each time a longgatted process Paying only a few months in advance rhrough the till seemed ridiculous Cash payment was also trouble. Preferred plastic because no cash till. Maybe an offer for checking out early on a paid would be a courtesy This form should have a comment area under each question .... was the faculty clean. Not so much - run down is more like it. Clean ish. What do you mean by clean? The staff was super good. Great people.

Rating:

1.0

absolutley ignorant staff members extremly slow not understanding at all well NEVER EVER recommend or use again noithing but self centered douches that are there just for a pay check and dont care about nothing else dont worry ill put this on your web site too good for nothing

Rating:

5.0

Randy and the staff were always pleasant and friendly during my stressful moving time. It was nice to return knowing I could count on them during my time there. Thank you all so much!

Rating:

4.0

No comments

Rating:

5.0

Randy went above and beyond to meet my needs as a client. He was completely professional, although accommodating and pleasent to communicate with. He knew his job and his role. Thank you.

Rating:

5.0

Thanks

Rating:

5.0

The lady who processed my application was very pleasant, helpful and professional. All questions were answered. 5 star service

Rating:

5.0

The customer service was amazing was quick and very professional

Rating:

4.0

The only issue that i had was there seemed to be to many mice

Rating:

5.0

All good.

Rating:

5.0

The staff at the Edmonton Southside this Sun and Mon. were amazing! I was going through a difficult moving experience and they truly went above and beyond and were so, so helpful. Thank you!!

Rating:

3.0

The price wasn’t right.but Uhaul took care of my needs, and they were necessary .

Rating:

4.0

There was a massive change in staff. Did not feel the upstairs units were particularly 'monitored' so pretty much anyone could wander up there - if there were keeping an eye on it is was very slyly.

Rating:

1.0

Waist of time using that place

Rating:

5.0

Staff were professional and polite. Thanks U Haul storage! D.Turner, Edmonton, AB

Rating:

4.0

Awesome service. I was able to get my stuff from winnipeg to Edmonton for a very low cost compared to other providers.

Rating:

4.0

The team was always willing to help and professional, the location was open when I needed them to be, very convenient.

Rating:

3.0

Would like a manager to contact me please. Closed my unit on the 7th and was charge for a full month, this isn’t right when unit was rented the evening of the 6 th and was out afternoon of the 7th.

Rating:

2.0

I will be going with another storage/moving company next time. Moving help is extremely marked up. Countless hidden administrative fees. Other places offer cheaper rates, and unlike U-Haul, pro-rate

Rating:

5.0

Truck was good, service was good, truck ran well. Wish it had cruise.

Rating:

4.0

Staff of U-Haul was really helpfull. I used the U-Box and delivery service. Everything was in good shape and delivered on time and place expected. Professional service, would totally recommend.

Rating:

5.0

Very easy to use.

Rating:

2.0

Call center horrible. Arrived to book in. Have to come up with 2 addresses and 3 phone #. Really I live at one place and have one phone. Would book else where