Customer Reviews for U-Haul Moving & Storage of Southside

Rating:

5.0

Very knowledgeable on their job

Rating:

1.0

Our first rental appointment was disregarded and we had to pick up the rental the next day. We were told a manager was going to call us to rectify the situation. No one has called. Very disappointing.

Rating:

5.0

Prince was helpful and courteous during the return process. He promptly addressed the issue with the low tire pressure on the passenger side and ensured it was taken care of. I appreciated his attentive service and professionalism.

Rating:

5.0

Everything was perfect.

Rating:

5.0

Excellent customer service.

Rating:

2.0

This location is not user friendly at all. No space, way too much activity. Trucks wouldn’t let me in or allow me down isle to deliver trailer. Terrible location I won’t use again. The only good thing was a yard man who physically unhooked the trailer and manually pushed it around to get past the trucks who blocked the lanes and wouldn’t give him a break. Terrible service other than the young yard man who physically

Rating:

1.0

The location is always under staffed. Line is out the door. One check in staff. No staff outside to help hook up the trailer. The trailer was missing the 4 way wiring. Terrible experience

Rating:

4.0

the gentleman working the counter on Friday, May 16th, in the morning was absolutely fantastic! He seemed to care about his job and his clients. I was blown away by his customer service. He is an asset to your company. I am not sure of his name, but he has dark hair and glasses and is middle-aged with a thick accent. I believe he would have been of Middle Eastern descent. the trailer we rented was fine, but it was dirty before I rented it. we were moving dirt from our yard, and it was perfect. I minuses a star only because the trailer was dirty, but I did not care in this case. Thank you Uhual and give that man a raise!

Rating:

5.0

Due to recent temp changes, the tire pressures should be check to make sure the trailer tires are at optimum 55 psi before loading.

Rating:

4.0

Trailer has no Markers light

Rating:

5.0

Very awesome service. Thank you

Rating:

5.0

N/A

Rating:

5.0

Staff was very helpful and friendly. Transaction was relatively quick and easy. Price was very reasonable.

Rating:

5.0

Very satisfied

Rating:

1.0

When we got this unit it was supposed to be heated in temp controlled at the time. There were things that were broken so they had a heater fan in there and also the code on the door didn't work. The door was broken and so if we needed to have access we had to wait until the place was open and there was staff available. Then the rates kept changing more and more often yet with little improvement to the facility and then upon move out, someone had blocked the entrance to our unit with the U-Haul truck and nobody had access to the keys so that we could move the vehicle so that we could move our things out with ease. We couldn't even put the vehicle into neutral and push it out of the way as we tried with the manager and other staff so then we had to maneuver around this truck that was parked maybe 23 feet away from the door blocking the entire door. We moved out 12 days early Considering all of the issues that have occurred. You would think that one would be offering to compensate us for all of these headaches, but no, you guys don't operate like that. You're more interrupting customers off first of all U-Haul needs to have a Canadian outlet because you falsely mislead customers with your 19.95 a day and then next thing you know it's 150- $300 later. Your system is in miles yet we are in Canada. We do not go by miles and therefore it tricks customers you guys are not clear and concise about charges and then the amount changed when you go to pay out when you rent a vehicle from here I paid up the full amount. Next thing you know I got another bill for $75. I tried to dispute it. That bill went from $75 to 150 then you guys send me to collections for $44, which is not even an amount that was old like this company is shady as shady can be.

Rating:

5.0

I returned the utility trailer earlier than planned. There wasnt anyone available to check the trailer in and I had an appointment to get to. I parked the trailer and left the lot, after my appointment I call the lot and they check the trailer in with me over the phone. Easy and accommodating are good words to describe this location. I have always used this location for that reason.

Rating:

2.0

Trailer was covered in rubbish. Empty bottles. Had wrong connector for electrics so we had to buy an adapter. This should be supplied. Also took 45 minutes to get the trailer. Not good.

Rating:

5.0

Accommodating, busy and polite.

Rating:

1.0

Terrible experience. Firstly, did not receive a call the evening before which I was communicated would happen. Then, when going onto the App, no truck was assigned. Waited on-hold for 15min. Showed up at the location to pick-up truck and the truck was behind a locked gate. I had to Uber back and forth. Waited on hold another 15min to get a new truck pick-up location. I must say the 24/7 service i received was the only good experience. The lady was super apologetic and i could tell she really cared. I did end up picking up rental over 3 hours later. Received the truck and there was bugs all over the front windshield. No effort at all to clean. Lastly, when dropping off the truck, the location was switched from Kelowna to Vernon also adding significant time to my journey.

Rating:

5.0

This was truly a very good experience overall in our travels from Florida to Alberta Canada. The trailer was in very good shape and was really easy to pull. Totally an Awesome Experience.

Rating:

5.0

The place was more organized and a better service than my previous visits.

Rating:

5.0

Speed things up for people who have reservations. Dedicated express check-in or similar. But today my wait wasnt long.

Rating:

4.0

The staff member who helped me was excellent.

Rating:

4.0

Friendly staff

Rating:

5.0

I have rented a variety of trucks, vans, and trailers from this location on a number of occasions over the years (it's hard to to drive all those things at one time). I have always found the staff to be professional and courteous (even when dealing with someone whose demands they were unable to meet). The pre-booked equipment was always ready when promised. I have tested them on a number of occasions with revisions to pick-up time or length of rental or...and they have always (& successfully) tried to accommodate my requests. I have no problem recommending them to others.

Rating:

5.0

All good

Rating:

5.0

Always a pleasure stealing with the crew at the 51 ave location. In and out quickly, they set you up, check your lights and get you on the road in a flash. Very friendly. My go to location when I rent a car hauler and no, it’s not the closest location to me but it’s worth the drive.

Rating:

3.0

No one at the return desk, no one to meet and no where to park, again standing around for 15 min before someone helped

Rating:

4.0

situation was inventory , I had picked up a trailer that was all the way from Quebec, and it was dropped off same day as my pick up so unfortunate no time to re-condition the trailer, tire needs urgent attention now , the drop off location is aware of the condition of trailer tire., I did not do the damage.

Rating:

5.0

All around great

Rating:

5.0

Very good.

Rating:

5.0

Please ensure the person atta hung the trailer to the vehicle locks the trailer to the car. The guy didn’t and the trailer got lose and I got my back injured reattaching it. Luckily no damage to my vehicle. No damage to trailer.

Rating:

5.0

The wheel straps where very frayed and hard to use

Rating:

5.0

Staff was super friendly and very helpful! It was a pleasure dealing with this location!

Rating:

4.0

It said the trailer would accommodate a 35” tire. It did not/ I had to extend trip to purchase straps that could accommodate that size. Straps cost more than the trailer rental🤷🏻‍♂️More accurate information would have been beneficial.

Rating:

5.0

Eric Gordy was very professional and efficient through the entire process of issuing the 10’ truck, and return was very smooth experience as well. Very friendly staff, I had to wait for a ride back and I was offered a seat with water etc. will definitely recommend this location to friends and family. Overall very positive experience at this U-Haul location.

Rating:

5.0

I rent an auto transport 6-8 times a year and this is my favourite location. Staff are helpful and knowledgeable. It can be a busy location but worth it, zero issues here! Well done fellas!

Rating:

5.0

They need more space in the yeard

Rating:

5.0

Customer service was also excellent. Very friendly, courteous, and quick. Staff member helped me disconnect - he actually did all the work himself, all I did was drive in, park, and then leave. Easy-peasy, squeeze the lemon.

Rating:

5.0

Clean the van. It was filthy outside and inside. Also mileage fee is a bit steep now. The staff were super friendly though and the pick up and return process was super fast.

Rating:

4.0

Was very disappointed that as soon as I started the vehicle before I even drove off the lot the check engine light had come on. Seem to be running OK so I didn’t worry about it probably should’ve switched it for a different unit because who knows whether I could’ve broken down or not. The staff however, was very pleasant to deal with.

Rating:

5.0

Totally positive experience. No complaints.

Rating:

5.0

Very professional

Rating:

5.0

Staff were super helpful. They even said someone should have been at the pick up location to show how the trailer worked

Rating:

5.0

When someone is waiting in line and you need to send them outside to talk to someone would be good to send them out sooner then making them wait to get to the front of the line. The people there were nice and friendly awesome people there. They could of explained overnight drop off when signing up

Rating:

1.0

-Very limited parking at pick up location. Couldn't find a place to park so had to park 10 minute walk away. -had to wait 20 minutes in line to pick up keys. More customer service staff would have been helpful. -van shocks were awful. Driving over depressions in road would send contents flying.

Rating:

5.0

The guy working the counter was extremely efficient the store was really busy as it was the first of the month very friendly and helpful I didn't catch his name but he deserves some recognition for his hard work for your company The lot guy was also helpful in hooking up the trialer and checking all light funtions

Rating:

3.0

Vehicle was dirty and body damage in numerous locations

Rating:

5.0

Guys at the uhaul location were very helpful and had a really good experience with them I would recomend this location to fellow workers and friends Overall good experience

Rating:

5.0

Very friendly great communication

Rating:

5.0

Pricing rates could be a bit more reasonable.

Rating:

2.0

The pickup was really bad. At least 10 trucks were blocking my way out. These kinds of things can't happen, especially at U-Haul Headquarters.

Rating:

4.0

Thz

Rating:

5.0

Awesome service

Rating:

5.0

Nice staff, very professional

Rating:

3.0

Provide what is offered

Rating:

5.0

Get some more 6x12 trailers…..

Rating:

4.0

good service

Rating:

4.0

When renting a transport, make it obvious to those that do so must connect the transport themselves.

Rating:

4.0

The desk person who helped us was beyond excellent. The interior was dirty and empty coffee cups behind the seat.

Rating:

5.0

20' van interior was was clean. Exterior including windows, mirrors and body, filthy. Employees excellent. I have a class I. This was a great truck to drive. I was impressed with the seats. 8 hrs driving, no fatigue for my wife or me. 12' enclosed trailer. all good. Employee at counter took 15 minutes to process my reservation. I asked if it was complicated or there was an issue. could not understand him. The other 2 counter employees each processed 4 rentals in the time it took this guy to process mine. Brutally Painful! No excuses. Painful Young man, first name Eric. Very helpful, knowledgeable and efficient. You need more employees like him. Eric has the right attitude

Rating:

5.0

The U haul representative Mohammad was amazing and respectful! Service was quick ..thanks

Rating:

4.0

Staff at the 51st location are very good being helpful. Great team over there.

Rating:

5.0

Staff are friendly especially Devon. He told me that he just took over the area for the past 6 months and looking forward for some development under his management.

Rating:

5.0

Very good experience here…thanks!

Rating:

4.0

I would have preferred later access hours that 7 pm, but otherwise I am satisfied with the storage facilities.

Rating:

3.0

Storage building access hasn't worked in 2 years. You could only get in when the office was open and had to always find someone to open the building.

Rating:

4.0

Was all good other then when I rented the unit the person at the counter told me if I left before the halfway point of a month I would get a refund for half a month. When I mentioned this during check out another person at the counter told me that wasn’t a thing .

Rating:

5.0

The branch I had a storage unit at had a truck available to use for the day. I was initially told that there were no trucks or trailers available for another week by a Uhaul Call Centre so I was very happy to have been able to move out on Sunday June 2.

Rating:

5.0

AWSOME SERVICE

Rating:

3.0

Staff when clearing out locker was extremely rude, the blonde lady was even yelling at a coworker infront of a huge lineup of people.

Rating:

1.0

We looked at the hours online and it said the office was open until 7pm, as we were scheduled to arrive around 6:40pm, we called ahead to ensure our unloading that evening would be possible. We spoke to someone from U-haul on the phone (we called the number listed for this location) who assured us that although the office closed at 7pm, as long as we had our paper work done by 7, we would have access to unload until 10pm. Unfortunately on our arrival we were advised this was not the case, as apparently a door was broken, making unloading after the office was closed impossible. We were told this was well posted, but did not see any signage and clearly this was not communicated to the U-Haul representatives answering the phone. After explaining our situation multiple times, they did finally allow us to unload and we are grateful that one of the employees was willing to stay 30 minutes late to facilitate this. However, as we went to unload, there were multiple trailers in front of the door we needed to access to unload and then the lights in the building we were unloading into were turned off mid way through our time, both of these making our unloading experience that much more difficult.

Rating:

5.0

The staff are very professional and in particular, the manager ANGIE was second to none in helping out my brother and also taking care of the rental truck issues on Saturday March 30/24. I’m very happy to hear that the storage unit my brother vacated was rented on the same day. That’s good work. Bravo well done and I’ll be coming back soon Ron

Rating:

1.0

Had my storage locker broken into and my items stolen out of my locker. My entire locker was gone through and destroyed and even though there’s a camera pointing directly at my locker “there was no footage” absolutely ridiculous place to think your items are safe when they certainly aren’t.

Rating:

1.0

The staff were very rude. The storage unit was dirty. The latch is very hard to operate and needs to be replaced. The lock was supposed to be placed inside the unit but had to grab it from the office and deal with the angry, rude and inconsiderate staff.

Rating:

5.0

The staff at this place are beyond appreciated, and strongly adored, I honestly havent loved a uhaul staff so much.

Rating:

5.0

The staff was very friendly and helpful.

Rating:

5.0

Thanks to the entire staff at Uhaul, they are fantastic!

Rating:

5.0

U-Haul moved me locally & from Calgary to BC

Rating:

5.0

Amazing, friendly staff with very prompt service!

Rating:

5.0

They are the friendliest staff I’ve ever met at any customer service industry, the manager Angela walks with a purpose and runs this location with a passion, everyone and anyone could take a lesson from these guys, their happiness and enthusiasm wasn’t just a mask but the real deal, and they made every aspect of moving much easier.

Rating:

4.0

Client service was excellent, but I had to wait quite a while in lines to get it. Customer reps did their very best to make our storage with U-Haul a positive experience. We were very happy with our staff interactions. Storage unit door was a bit banged up and the weather stripping on the side of the doors would buckle and come out when trying to close the unit. Water (likely from big storms) leaked through the roof of the unit and damaged some boxes.

Rating:

5.0

Everyone was very helpful

Rating:

5.0

The woman who served us was outstanding in all respects of business n had compassion and understanding in our moving

Rating:

5.0

They were extremely kind and helpful, and the man I was dealing with in the morning even helped me unload my uhaul at 640 before he was done. Very kind staff

Rating:

5.0

We have even dealing with this uhaul or 15 years , there and Fort Saskatchewan are the only 2 places we trust to fit our needs .

Rating:

5.0

All of the staff at this location were very professional and polite and more then willing to accommodate what my needs were.

Rating:

5.0

I will never use another location or another storage and moving facility. Angela and her team are the best. I have been to 4 differwnt uhaul locations and 2 sentinel locations. Angela goes the extra mile and treats you like a customer should be treated . Her team is well trained and also are very knowledgeable they are amazing. I would recommend Angela locations to everyone of my contacts.

Rating:

4.0

Angela was excellent thank you so much

Rating:

5.0

Everyone has been excellent! I would definitely come back for a storage unit if I required it. Thank you.

Rating:

5.0

My code nvr worked for door do getting in to my unit was a hassle thats my only complaint

Rating:

5.0

Ang and Tamara deserve a huge raise for their kind hearts, patience and total respect they showed me! Hats off to both them! Louise Cloutier

Rating:

5.0

Manager was so nice she new exactly what she was doing. She is a good hearted person we need more people in this world like her. Give her a raise lol

Rating:

5.0

Staff at the location were second to none.

Rating:

5.0

Staff was knowledgeable and explained everything clearly and kindly. Very efficient and easy transaction.

Rating:

5.0

Angie at the Edmonton south location is absolutely the most amazing supportive person. So helpful and kind. Deserves a raise or gift basket anything to show she is valued employee perhaps a promotion of somekind. Appreciate this staff and show them because they deserve it

Rating:

4.0

The staff deserve an excellent +++rating. They were remarkable. The facility itself was “meh”. It was not bad but not excellent.

Rating:

4.0

I do feel the office should be open till at least 8 or 9. But other than that everything was fantastic

Rating:

5.0

We moved our son out to Alberta at the end of July. The staff at this U-Haul really went above and beyond to make sure we were looked after. It was the August long weekend when we moved and the store was absolutely swamped. They all did they're best to make sure everyone was helped in a timely and courteous manner. I did a Google review already so I hope you can find my comments there as well. Thanks so much to everyone there who made what could be the most stressful move ever as good as it could have been. 11 out of 10 stars..

Rating:

3.0

For smaller size rent is too much.

Rating:

5.0

Thanks for your help staff

Rating:

2.0

The storage units are extremely poorly built. There are nails and screws poking out through the wood everywhere. It is an unsafe environment. My father cut himself on a screw when we were unloading. And the access door to the building with the units was blocked by trailers, forcing us to unload our truck a significant distance away.

Rating:

1.0

We booked a unit and when we arrived we were told all units were full

Rating:

1.0

This was the worst uhaul experience ever! I booked a truck and storage 32 days in advance for my move from Winnipeg to Edmonton. 2 days before I'm supposed to pick up my truck I get a call that the location changed. It was 400 meters from where I work and that is the way I wanted it, they moved it 6km away, not a huge deal , until they called me the day before I'm picking up the truck and moved it to Winnipeg beach, 80km away! 160km round trip !! They did discount the truck but to me that did not matter, I had to scramble like crazy to get this done and I'm moving 1300km. Did not need that stress but I got it done. So now when I get to Edmonton where my locker was booked more then a month in advance, they don't have my locker. They gave me a smaller one and said I have to be out in 3 weeks because someone has it booked.. where was mine ? Now this is where it gets really good. Could not fit all my stuff in there , had a $400 bookcase stolen . Found that out when I went to load with my movers . Now my storage is blocked by one of thier trailers, the woman working said I should have phoned first before moving my stuff !! It's my stuff way should I have to give notice? She was rude , running around like she had no idea what she was doing. She cost me an extra hour of move time because they had to walk my stuff an extra 40 feet because she couldn't move the trailer for me . Rudest person I've ever delt with anywhere. She cost me $180 because of her disorganization. Just so rude and ignorant. She doesn't deserve that position, I'd be fired if I did my job the way she did. Walking around hollering at people. Worst experience ever and I've done this move 5 times now. This one I will never forget. Do not ever go to uhaul, South side Edmonton, 51 ave . Be warned now .

Rating:

5.0

Thanks Angela for going above amd beyond to help us resolve the initial issues. We appreciated your help. Charlene and Luis

Rating:

1.0

Chaos , laziness and blatant ignorance.

Rating:

5.0

They went out of their way to help me, would recommend to anyone!

Rating:

1.0

This storage locker needs to be burned to the ground. The door barely opens, the access code didn’t work, the access points are always blocked, and the customer service was terrible. This is literally the worst storage locker I have ever used.

Rating:

5.0

We are never disappointed by the Southside UHaul. They’re fantastic!

Rating:

4.0

The unit we had needed to be cleaned a little better before we took it, but we made do. The staff at this place were excellent with responsiveness and flexibility. They also seemed to work really well as a team. Top notch.

Rating:

4.0

In general I was pleased with the service provided. Two points to bring forward was the storage unit had holes in the floor which could have let rodents in. Plus there was alway units parked in front of my unit allowing. Little to no access at times.

Rating:

5.0

Great service.

Rating:

4.0

Storage hours can be opened bit more late Too expensive

Rating:

5.0

Customer service at this facility is excellent.Many thanks to Angie and Kirsten for going the extra mile to make sure my experience at this location was way above average,both of these employees have without a doubt made my experience here a happy one.I would definitely have repeat business at this location,and highly recommend them to others.Thank you.

Rating:

1.0

My unit was broken into twice. Thats why I am moving to another storage facility.

Rating:

5.0

THANK YOU TAMAYA CURSTON & the rest of the staff especially the Manager THANKS

Rating:

5.0

I would highly recommend this particular U-Haul facility,over any of the other ones I have done business with.Kirsten is one of the best employees I have dealt with when it comes to her hands on knowledge of operations at her U-Haul facility.She corrected the mistakes made by other employees at other U-Haul locations. I have so much gratitude for her understanding and professionalism.When it comes to customer service,she is definitely at the top..thanks Kirsten...nyk black

Rating:

4.0

Unit became too expensive, rate was increased many times over 5 years of storage. Long term storage and payment on time should be incentivized and not penalized. Thank you.

Rating:

5.0

Staff is very friendly.

Rating:

5.0

Very friendly staff.

Rating:

5.0

I was wondering if since I moved out May 15 if I get a reimbursement for last two weeks of May. The clerk didn’t know. Thanks.

Rating:

5.0

The staff at this location were fantastic! They were always courteous and helpful when we were there

Rating:

5.0

No problems at all for the couple years I had a storage unit there. Always my go to for renting a moving van.

Rating:

5.0

Excellent service and got a free month 👍

Rating:

5.0

Staff is very friendly and helpful.

Rating:

1.0

A total waste of money regret choosing that storage , lucky enough it was not in winter time , imagine if the weather was freezing a lot of my furniture could have been damage honestly . Cashiers incompetent and very slowly service a shame in my point of view.

Rating:

2.0

I was in one of the upstairs storage units which was a pain. The only way to access it was to go up was a very narrow set of stairs. I guess the price was okay but for the hassle to actually move in and out I don't think it was worth it. Staff were very friendly and very helpful.

Rating:

5.0

Thank u so much

Rating:

5.0

That location is the best by far.

Rating:

5.0

They were friendly and very helpful.

Rating:

2.0

The roof leaked The lock hooks didn’t line up ... 10 min to just take lock off not to mention the fight to put it on The web page that has auto charge the credit card on time of billing dosnt work. Recieved hate mail each month The inability to do auto payment when getting storage was frustrating The space was locked to get to the unit. Each time a longgatted process Paying only a few months in advance rhrough the till seemed ridiculous Cash payment was also trouble. Preferred plastic because no cash till. Maybe an offer for checking out early on a paid would be a courtesy This form should have a comment area under each question .... was the faculty clean. Not so much - run down is more like it. Clean ish. What do you mean by clean? The staff was super good. Great people.

Rating:

1.0

absolutley ignorant staff members extremly slow not understanding at all well NEVER EVER recommend or use again noithing but self centered douches that are there just for a pay check and dont care about nothing else dont worry ill put this on your web site too good for nothing

Rating:

5.0

Randy and the staff were always pleasant and friendly during my stressful moving time. It was nice to return knowing I could count on them during my time there. Thank you all so much!

Rating:

4.0

No comments

Rating:

5.0

Randy went above and beyond to meet my needs as a client. He was completely professional, although accommodating and pleasent to communicate with. He knew his job and his role. Thank you.

Rating:

5.0

Thanks

Rating:

5.0

The lady who processed my application was very pleasant, helpful and professional. All questions were answered. 5 star service

Rating:

5.0

The customer service was amazing was quick and very professional

Rating:

4.0

The only issue that i had was there seemed to be to many mice

Rating:

5.0

All good.

Rating:

5.0

The staff at the Edmonton Southside this Sun and Mon. were amazing! I was going through a difficult moving experience and they truly went above and beyond and were so, so helpful. Thank you!!

Rating:

3.0

The price wasn’t right.but Uhaul took care of my needs, and they were necessary .

Rating:

4.0

There was a massive change in staff. Did not feel the upstairs units were particularly 'monitored' so pretty much anyone could wander up there - if there were keeping an eye on it is was very slyly.

Rating:

1.0

Waist of time using that place

Rating:

5.0

Staff were professional and polite. Thanks U Haul storage! D.Turner, Edmonton, AB

Rating:

4.0

Awesome service. I was able to get my stuff from winnipeg to Edmonton for a very low cost compared to other providers.

Rating:

4.0

The team was always willing to help and professional, the location was open when I needed them to be, very convenient.

Rating:

3.0

Would like a manager to contact me please. Closed my unit on the 7th and was charge for a full month, this isn’t right when unit was rented the evening of the 6 th and was out afternoon of the 7th.

Rating:

2.0

I will be going with another storage/moving company next time. Moving help is extremely marked up. Countless hidden administrative fees. Other places offer cheaper rates, and unlike U-Haul, pro-rate

Rating:

5.0

Truck was good, service was good, truck ran well. Wish it had cruise.

Rating:

4.0

Staff of U-Haul was really helpfull. I used the U-Box and delivery service. Everything was in good shape and delivered on time and place expected. Professional service, would totally recommend.

Rating:

5.0

Very easy to use.

Rating:

2.0

Call center horrible. Arrived to book in. Have to come up with 2 addresses and 3 phone #. Really I live at one place and have one phone. Would book else where