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CATHERINE JCustomer Reviews for U-Haul Moving & Storage of Spring Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was good.
OSMERI MThe lady helping me was educated on equipment helping me hook it up. I tried to give her a tip for help but she wouldn’t except it. I think anyone being offered a tip is because they were helpful in some sort of way and should be able to except a thank you if being offered.
NICHOLAS PThe Ladies in the office were Amazing and had Wonderful Personalities, they were VERY HELPFUL, if I ever need a U-Haul again I know where I’ll be going
Marvin W | Overall ExperienceWaited in line unnecessarily even though I had the check in code. The guy wasn’t doing anything but gestured to his coworker who was helping another customer. When she was ready to help me she saw the code and grabbed the keys for me, which I shouldn’t have had to wait for at all. The back of the truck was locked when I left so I had to drive back and get them to unlock it for me. When I finally got it open, it smelled very strongly of cat pee. Maintain your equipment!
Allison SThe return was a big off a trial! The app was not cooperating when we were returning. Yet has had great help online! The lady was so patient! We finally got through the steps, though! Great help ; Merci beaucoup!!
JEANNE CThe truck had the engine light on the entire time so you never knew what was causing the message
Brad MGood job🙂
MARIO GEasy pick-up, friendly knowledgeable staff, clean cargo van and easy return process.
KAPONDA TAllow customer to drop vehicle in any location in town. I was forced to return to this location. This incurred additional charges for me
DEBASISH PNothing Everything's okay
BARNEY ACustomer Service Rep. Lateesa was so kind & helpful.
LATESHA BGet the transmission fixed in the truck I rented
CINDY SThere was damage on the truck i was assigned prior to me taking it. I was blamed for the damage that was done. There were three others who rented the truck before i did. I didn’t hit anything or anyone and was blamed for someone else’s lack of responsibility. Won’t rent from them anymore.
NAOMI GThe U-haul truck needed an alignment. It was a terrible experience. Would have traded for a different truck but time did not permit.
JASMINE JBut my experience with your moving contact was pleasant. I won't use them again
ALWYN JIt's just a recommendation that your team be trained or retrained in customer service because both ladies were horrible and for that exact reason Im going public to warn others about this location
JENNIE GThe only comment I have is I wasn’t able to connect my cellular device to the Bluetooth on the radio and I feel like that would have made things so much smoother while utilizing the vehicle. Other than that, my experience overall was a good one and I would definitely recommend.
TATYANNA BThe store representative was extremely helpful and knowledgeable.
JENNIFER TJust keep thing as they are
James RAlways not enough people at the counter which makes a longer wait than I would like.
DWAINE WTune up truck
VIRGINIA HVery nice people who work to get you what you need.
WILLIAM WUse some more help
TONI DNothing that I was aware of at the time everyone was professional.
ANITA GIt was quick and easy. Would do rent from there again!
JEAN BReps were very nice and courteous!! 10/10!!
DANNY CThe young lady on Saturday (1-25-2025) was unfriendly. I could tell she did not want to answer any questions pertaining to uploading photos. Instead, she told me to do like the other customers, which was take my own photos. When I returned the vehicle on Sunday, the two young ladies were unfriendly and had a look on their face as though they did not want to be there. A part of Customer service is making your customers feel welcome. Therefore, I highly recommend hiring individuals that have the qualifications and experience.
JANICE BAngela and the team were awesome to work with
ROGER CPay closer attention to the customer needs an wants
JASON JI ended up renting a van but not being able to use it for what i rented it for. The van drove well and did well on gas
CASSANDRA MNot sure if I would recommend the inside windshield was filthy. Other than that every one was pleasant.
WALTER TVery friendly and helpful staff, made the experience very enjoyable for moving.
Dennis M | First ImpressionsEveryone was friendly and helpful I will definitely return to this location again
BRANDON AThe customer service was absolutely great.i give a 10 out 10 The only problem that I had was the dolly in the back of the U-Haul became loose and I’m not sure if I was charged a seven dollar fee, but I did not use it.
JUMALL HThe cargo van was a newer model, it was cool!
EXSON DDidn't seem to know what was going on. I brought a 5x9 trailer from Topeka KS. They didn't seem to care. Didn't give me the $25 off for the truck being clean and all the moving blankets folded. They didn't check the truck in front of me. I was very disappointed.
KEITH MThe lady at the counter was patient and nice. She even took the time to console me as I was having an emotional moment. I'm a hemmorhagic stroke survivor and it hasn't been easy plus I'm moving homes. Thank her for her kindness.
MIRANDA CThe lady at the counter was super helpful. The parking lot is a bit of a headache with how it’s laid out which can make it difficult pick up trailers but otherwise it was a great experience.
TONY SNeeded to pick up early and called the location. Quickly changed the pickup. Arrived within 30 minutes of calling and everything was ready. Needed to extend and texted via the app and secured more time. Quick close out and friendly service. Nice job to all!
CLETE BI would have given a 5 star rating except the attendant did not inspect the trailer thoroughly when I picked the trailer up. When I arrived at my home there was a locked padlock on the trailer. Luckily I had a side grinder to cut it off.
WILLARD BMy favorite Uhual to go to. The owner is the best. She picks winners to work there so much that i wont name them all. The guys and girls get you in and out fast. Trucks always clean and ready to go. Customer service is just the best.
Nagash FGreat service . Will use again in the future.
KATHY REnsure vehicle is clean.
VONDA WThe clerk at the front was friendly and check in/checkout process was smooth.
DAVID BGreat service from start to finish. Aliitle concerned abou the charges. I was charged for 100 miles as estimated. However, actual mlage was much lowwr and price was not adjusted. Oversight?
FRANCISCO AThe Staff was very helpful. (Spencer)
KEITH M | First ImpressionsThis is a great place to store your possessions. Staff was always pleasant and informative for whatever was needed.
Tonya R | Overall ExperienceVery satisfied with the service I received.
Ronetta P | Overall ExperienceCustomer service here is not recommended if you’re black he stated that you must have a major bank and a lot of money to get a truck from here. Boasting as if he had it all
JOSHUA S | First ImpressionsWill use services again. I love uhaul
lacorsha m | Overall ExperienceThis location is by far my favorite! Great staff and very clean!
Trevor A | First ImpressionsI could not ask for any better service and helpful employees that you have at this location.
Jamie F | Online Move InAngela was very thorough and helpful. She made my move in process very simple and easy, I was able to move all my stuff from the truck to storage unit in less than 2 hours.
Tymoro Q | First ImpressionsThey did not have anything prepared. I went through the steps online and they still had me take 45 minutes in store. The dulley was also not available when. So I had to leave some of my appliances which was very inconvenient. This was a very frustrating process and I expected it to be way easier. No steps to follow just handed me the keys in my hand.
DEIZHA G | Online Move InAdvertise certain deals but when you get to the location the deal is said it’s not for their location. Staff friendly but wasn’t helpful when it came to correcting certain issues that was caused in their end.
THOMASINA R | Overall ExperienceA bit hard to find. No one ever bothered to message me back. It took weeks to get a move out approval and they still tried charging me for another month.
SHAE S | Overall ExperienceAlthough my storage location was clean, well lit and secure. The manager at this location is not helpful and when giving information from staff on downsizing my unit and getting a refund which is what was expected. They ended up stating I was no receiving a refund like told, therefore I moved out early and they kept my money. The girl in the office did not k ow how to switch my account so closed one and made a new account. All around misleading information and poor customer service.
debbie c | Overall ExperienceI highly recommend this location.
JOHN M | First ImpressionsThe Change in management from 2021 made a significant improvement for service. The staff is extremely professional, friendly, and helpful. The facility is clean and conveniently accessible to get to. The only concern I see are needing more parking spaces. But overall, one of the best facilities U-Haul has in Columbia. Thank you for all you do to make your customers feel appreciated and satisfied.
Mary B | Overall ExperienceAngela Balance. Knowledgeable, efficient, an excellent example of friendly service.
DAVID J | First ImpressionsLove it!!
Margot K | Overall ExperienceThis particular uhaul facility was the worst designed I've ever seen. In addition to storing my items, dropping the trailer off was a horrible experience. I would have appreciated a drive through facility vice having to back in the trailer to drop off.
Michael K | Online Move InAwesome 5 years!
Lakeisha M | Overall ExperienceThe staff was fantastic. The facility was conveniently located and clean and organized.
Susan B | Online Move InWas very pleased and happy with the staff and their service that they provided for me and my family
Marie W | First ImpressionsWould use again
charlotte m | Overall ExperienceI had no problem with this storage facility and would recommend it to others.
Ethel M | Overall ExperienceThe staff was perfect the supervisor was fat and lazy and rude and she doesn't do her job and she's a liar
Lynette R | Overall ExperienceRates a little steep and I was unable to use my discount at this location. Also double charging late fees is a bit extreme .
Rebecca B | Overall ExperienceMy reservation for the trailer got cancelled in Monroe, GA. My reservation for storage was cancelled in Columbia, SC. Finally, even after the U-Haul employee walked with me to confirm the unit was empty my contract never got cancelled causing my bank account to overdraft. To sum it up in one word... INCOMPETENCE
Thomas D | Overall ExperienceAfter making reservations I had to go to another store to pick up the truck. I also had to switch storage rooms due to leaking ceiling.
'Renee F | First ImpressionsThe staff at this U-Haul place was remarkable.
Thomas D | First ImpressionsIt was always an issue with them
ebony h | Overall ExperienceI was never given access to my storage unit ever!!! The key was never at the facility and promises to contact me when my key would be available over happened. I had my unit from 2012 and was told I had until March 3rd to pay I came on March 2nd and all my Belongings were sold the day before. I was treated poorly by the manger and shut down. Then a general facilitated letter was placed as the one sent and it was not the same one I got also it was verified in a phone call that o had unto 3/3/22. Also in person on the 3/2/22 the days were counted and I had until 3/3/22. I’m very unhappy and disappointed that a long term tenant would be treated this way. I’ll never use nor recommend this company. Prior to this incident there was another big problem with management. I’m devastated. And had to be hospitalized due to the upset and mistreatment of not having access to my unit and not being given an opportunity to make my payment on 3/2/22.
MAUREEN M | Overall ExperienceThe staff here is very friendly
vancleff m | First ImpressionsIt took 3 tries to get a useable storage unit. Either the insulation was falling down of the door latches were malfunctioning. It took 45 plus minutes to drop off the trailer due to being understaffed.
Richard N | First ImpressionsExcellent customer service
Michael T | First ImpressionsI received a free month email offer after renting a truck. I went online to reserve a unit at one location, entered my code for the free month at checkout BUT DID NOT COMPLETE THE CHECKOUT. I decided I wanted to use a different location, but when I got to checkout and tried my code, it was rejected. So I called customer service. At first the guy acted like he didn’t believe I had a free month, asking who sent me the email etc. Finally he took my information to reserve a unit at the location I chose. When I got to the location, the woman saw the reservation but said they didn’t have any units available of the size that I had selected on the reservation. I had chosen the largest unit, but she said all they had was a couple of the second largest and several of the ones below that. So I chose the second largest. She got to where she would complete the transaction and it still denied my free month code. She ended up working around it, and gave me the card for the gate. The receipt had zero information on it, which confused her as to why, but she hand wrote everything in. When I got to the gate, the card did not work. So I returned to the office. When she looked up my account, it did not show I had rented a unit. So she tried to do it again, this time her system said there were no units of that size available. So fine, I accepted an even smaller unit. Apparently she was new, and the ENTIRE TIME the more seasoned employee was at the station next to her but never offered any assistance. After about 10 minutes of her trying to figure out my reservation issue, he finally offered up the idea that she should just treat me as a walk-in customer. So that worked. But then at checkout my free month code still didn’t work. Again, she fumbles around until she finally asked him and he said to just give me the month without the code because he always has issues with the codes. After that, all worked out fine. A process which should’ve taken 5-10 minutes ended up taking over an hour of my time. 1)Your website system should not be completely voiding the free month offer codes if the transactions are not completed. 2)your new employees need better training. 3)your existing employees should not ignore a new employee who is obviously struggling. And might I mention, the customer behind me in line had the EXACT SAME ISSUE with a free month code.
Cynthia B | Overall ExperienceI always come to this location. Great service
Avery A | First ImpressionsMy unit had my lock cut off and changed and my account was moved out without my permission. I was paying on the unit faithfully for 3 years for them not to know how or why this happened. So I moved my stuff out the same day and I will not be using uhaul storage ever again.
ambra c | Overall ExperienceAny issue I ran into which was barely the manager Net always was there 2 help and mk things rgt. Great personality & eazy 2 get along with even when she was Wrking by herself on sum dayz she managed 2 get stuff done ✅ 👌🏾👍🏾
Tanya R | Overall ExperienceMy close out date was 3/29/21. Correct your records. I have sent an email with your confirmation of this!
Faith W | Overall ExperienceFriendly and helpful, I go out of my way to rent from these location
Wayne W | First ImpressionsManager of facility was really nice and helpful to me and my husband.
CHERISH P | First ImpressionsCharnetta and her team does a great job running this facility.
Thomas G | Overall ExperienceThe manager is not helpful never returns calls and lied about financial arrangements. She dose not care about customers or problems at her store I still have not heard back from her and she did not note all my issues. I’ve been waiting since March 31,2021
MAUREEN M | First ImpressionsBad Experience.
Patricia L | First ImpressionsI would rate 5 but initially I ordered mobile and access did not work and unit was taken. However, after I reported the public contact individual contacted the manager and service was good! I think it was a computer glitch.
Carol U | Online Move InI closed out my storage on March 13, 2021 not April 12, 2021. On March 13, 2021 I reserved a truck to move out. I picked up my keys for the truck and informed the lady working that I’m also emptying out my storage unit. She told me to come back to the office once I was done to close everything out. Once the storage was empty and I loaded the truck with my belongings from unit 179, I returned to the office to close out the storage unit. The lady was working by herself and had a long line waiting for assistance. When she saw me at the end of the line she told me I didn’t have to wait and that she would close the unit and send me confirmation via email. I never received that email. But I did receive a bill for the month of April a few weeks later. I called back to the office and spoke with the same lady and she said she would close it out again and don’t worry about the April payment. I recently received a bill and another email for the month of April. On April 12, I stopped by the office, the same lady working again but with another young man. I think she was training him. When I told her that I didn’t receive any confirmation about closing out the unit and I was still being billed for April, she stated that another person just did a walk through of the units and how could that be possible. Her attitude was very unprofessional. So as I’m waiting for her to look through her system to resolve the issue, she finally printed out a sheet of paper, with nothing being said. The young man picked up the sheet of paper from the printer and and she just pointed to me so that he could give me this piece of paper. The statement shows that there was a $0 balance. She didn’t say anything until I asked her was everything taken care of and then she stated yes you’re good to go. I was so taken back by her attitude I forgot to ask if I would be refunded the difference for the March payment. Please look into hiring and training your workers and if I will receive a prorated refund for the month of March.
CHASITY M | Overall ExperienceGreat service - especially from Nette (spelling)
MATTHEW D | Overall ExperienceOne female employee was always sweeping the common areas and keeping it clean. All employees were friendly and helpful.
liz t | Overall ExperienceI hurt my ankle in your loading and unloading area of the uhaul area, when I was returning a truck. Due to all the cracks and broken concrete. That would be my only suggestion to make it safer for people.
Anita G | Overall ExperienceWould definitely rent again from U-Haul. Excellent service.
BRENDAN W | Overall ExperienceI want to thank everyone at U-Haul, especially those at my storage facilty, for the excellent service. They were extremely helpful to me during a difficult time and I am grateful. Especially helpful was James Brown, who went above and beyond to assist me. Thank you!
toni f | Overall Experiencenone
Billy B | Overall ExperienceGreat for your storage
corrina b | Overall ExperienceFantastic Customer Service!
JEVON P | Overall ExperienceFast, convenient and very helpful EVERY time I came. Thanks!!
Jamie J | Overall ExperienceWhen my husband recently suffered a medical emergency while we unloaded our trailer into the storage unit, EJ and his team went above and beyond to assist us. So grateful!
toni f | First ImpressionsMean employees lazy manager has horrible attitude
martin g | Overall ExperienceVery friendly and helpful staff
Warner M | Overall ExperienceGreat customer service!
Courtni E | First ImpressionsVery nice staff, prompt service
liz t | First ImpressionsI enjoy patronizing this location. It’s convenient and the staff is helpful and friendly.
KATIE N | Overall ExperienceIt is always great working with U-Haul. Thanks!
thomas b | First ImpressionsClose to home, easy to use.
katy s | Overall ExperienceWe had no problems at all. The staff was very friendly and was willing to work out any issues that came up for the 5 months we had use of the storage unit.
Judson P | Overall ExperienceWas told first month free. Then when i paid for unit the girl said there was not Free month. She checked for notes on My account and found nothing about my Reserving a unit. Not happy!
BOB S | First ImpressionsEJ and his crew are the best!
Douglas T | First ImpressionsEverything is great! They worked with me if I had a late payment and always very helpful.
Kee'Lia S | Overall ExperienceClean convenient quiet and secure.
RODNEY L | ReservationSatisfied
RITA A | Overall ExperienceTerrible customer service and the GM was very rude at times. I would never recommend this location to anyone. Terrible! My items were taken out of my storage and now no one has a clue what happened.
lakisha q | Overall ExperienceWould do business with this facility again.
Debi M | Overall ExperienceNt happy with how my unload was handled by you front desk. I was chrg extra day by uhaul for truck because you wouldn't allow movers 15-20 mins more to complete unloading.Front desk very rude to mover
Edward V | ReservationGM needs t9 be a little more polite and willing to help military members that need it.
Biannca B | Overall ExperienceAll the guys there are pleasant, respectful, professional very helpful. My pleasure to do business at this location. I would definitely refer anyone I know coming to the area.
LILLIAN K | Overall ExperienceAlways clean
ETHEL V | Overall Experience