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Bobby BCustomer Reviews for U-Haul Moving & Storage of Spring Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When calling to set up services and support during and then the end very much happy. Every single person I came in contact was 10 out of 10 customer service. Some when beyond expected. All employees were wonderful. I made a point to tell someone that the customer service here at this location has been amazing and it’s the best place that I’ve seen since I moved here to Nevada two years ago that had exceptional service
Heather H | Overall ExperienceRepresentatives’s were inexperienced with the computer & the equipment. I have rented for decades.with U-Haul & this was most disappointing. I had planned to come early & the representative said no, you can only come at 9am. I was there at 8:50 am & didn’t leave the property until around 10:30 am.
ANTHONY FLaura was very helpful and attentive during the move in and process .
Shakish H | First ImpressionsSi tango album problems simple hay Aline que desea ayudarme con la situacion
FRANCISCO N | First ImpressionsConvenient location, Friendly staffs ,clean and suitable compound.
Samuel W | First ImpressionsThe management Ronda excellent person
KATHRYN S | Overall ExperienceClean and well run facility. Staff friendly and helpful.
EDDIE W | Overall ExperienceOutstanding customer service and very friendly!
HOLLY JThe staff was very professional and accommodating especially Kim at the Spring Valley location she was very helpful over the phone.
Angela B | Online Move InI've used this uhaul location many times but this time was the best experience, Karl was so helpful and nice, he made it so easy and quick.
Kamilla M | Overall ExperienceVery good uhael company
Mohamad C | Overall ExperienceNothing
SHAMIKA JMake washing out optional not a requirement
JOHN BGreat customer service
KEITH LFacilities and staff amazing!!!!
Marlene S | First ImpressionsThe pickup process was effortless and pleasant. Unfortunately the return was not. I drove 41 miles while using the rental pickup truck. I put 2 gallons of fuel in the vehicle prior to returning it (I had the receipt) and was charged $10.50 for the fuel being less than 1/8 of a tank UNDER what it supposedly was when I picked up the vehicle. There was a different agent there when I returned the vehicle and, unfortunately, she was insistent that the fuel was below what it was when I picked it up. Apparently I should have taken a photo when I picked up the vehicle. I also had to wait 23 minutes to return the vehicle when she allowed 2 other people return their vehicles by placing the keys on the counter. She told me I couldn't do that even though I watched 2 others do it and her acknowledging it was okay for them to do so.
DANA CThere is A+ services, but Laura W is what we call tier S+ extremely helpful super friendly, she made the whole transaction super smooth, would definitely recommend this location to friends and family.
ALANY RThe staff made it very easy and understanding for the first time.
Dirck L | First ImpressionsEveryone was competent and professional.
BESS RU-Haul corporate could fix their system to allow the store to better serve their customers. Everyone at the store gave beyond excellent customer service. I rented a truck and trailer and did not have one issue except for the first day in which uhauls system was down and Rhonda and her team did everything in their power to help me. I even tried using the app and it wasn’t working so we just ended up rescheduling and yeah I could have gone to a competitor but didn’t because of the staff was great. Give your people the tools they need to serve their customers better.
GERSHON AI was not informed that there were additional fees for the dolly and blankets. I would have refused those two items which were not used during my move.
GERALD WThank you so much
Eastern T | First ImpressionsEverything was perfect!
NOEL GExcellent cstmore service
WONDWOSSEN MVery informative customer service, quick, friendly. Super service.
SHEILA RSecond truck rental from this location. Good service. Easy check in when done.
MICHELLE LGreat customer service!!!
JOI HKarl was great, give the man a raise!
STEVEN SThis was an easy process. However the process was not quick enough for me. The employees were very nice and professional.
MARIE BHad great service. Truck drove great!
MICHELLE LWe Really Appreciate How Friendly The Staff Were And Thank You For Giving Us The Opportunity Of Renting To Use When We Needed A Storage Unit
TAMIKO S | Overall ExperienceGreat upbeat service
Alex HThe team is awesome and we love re ring form this location!
Gerardo MRhonda is an absolute rockstar! My brother in law and I came in to rent a trailer to move my father out of state, everyone was very nice and helpful upon coming into the shop. When we realized the lights on the trailer weren't working Rhonda quickly & efficiently got it fixed and up and running. Thank you so much to Rhonda & her team for getting us on our way safely.
Erin TThe manager, Ronda, is very dedicated and did an excellent job helping us. It’s plain to see she works hard to take care of customers like us.
Wayne M | Overall ExperienceThey volunteered to come to me to pickup tow dolly that I wanted to turn in early to make unloading truck easier because they were doing street paving in front of their facility and I couldn’t pull onto their property.
MICHAEL MRonda and her staff were friendly and professional with my short-term rental. When I couldn't be at the facility to meet a shipment, they received it for me and move it to my unit.
Stuart R | Overall ExperienceThis location is great. The trucks are extremely clean
ALBERT KThe only problem had was the construction going on right in from of the entrance. Construction gave us no access to the entrance. But they were awesome in letter us use the back entrance to enter...
BENNY ACurrently have storage at this facility. Have rented vehicles twice. The customer service is outstanding. Facility is well kept and clean.
JOSEPH BRonda P. was super friendly and helpful. She is a Super nice lady. If only all of your site employees were like her.. Most of the other places here in town I find their employees rather unfriendly and somewhat rude or stand offish!!! Need to give her a raise and a Praise for her efforts and being such an asset to Uhaul. Michael Long
MICHAEL LFriendly and welcoming staff. The whole process went smoothly.
NORMA BThis by far is the best experience I have ever had with a storage unit, clean and secure and the best customer service hands down I would refer everyone here they are the best
LATIFAH G | Overall ExperienceThank you Ms. Rhonda
STEVEN G | Overall ExperienceNothing
SHEILA WCustomer service was awesome Amazing service Thank u
JOE DGreat nothing to change
MICHAEL JI have a problem with my backing up with a trailer and Carl parked it for into the stall for me. The Rep who assisted with my pickup was very helpful also. Being a small enterprise as U-Haul, the customer service was great. Alisa Whetstone
ALISA WRonda and Aaron are amazing! I wouldn’t change a thing.
RUCHNEE RThis location was pristine and staff was extremely welcoming & accommodating. No need for improvements.
Pricilla MStaff were very courteous and knowledgeable. Explained drop-off and pick up policy very well. Good experience.
CARLOS PThe manager Rhonda was very professional and attentive..she had excellent customer service
Daniel M | Overall ExperienceThe customer service was great. The price to rent equipment going state to state not so much. The insurance being extra was another thing I did not like and it should be at least an additional 50 miles beyond the totalcto your distance. We were over by 6 miles and got charged additional money for that.
CHARLES HGreat customer service. I love this location. Great prices and awesome fleet of moving vehicles and supplies.
BRIAN GThe customer service here was outstanding. Both Aaron and Rigo stood out as the epitome of what excellent customer service should be like everywhere. They were courteous, professional, and personable. I would recommend this place to anyone based on the experience I had.
MADDIE Gthe staff has always been professional and friendly i appreciate them
Sharon N | Overall ExperienceMil gracias por su excelente servicio y atención, Por muchísimos años hemos utilizado esta Gran Compañía U-HAUL y ha sido siempre una experiencia maravillosa tanto en CANADÁ como aquí en USA. De nuevo gracias por hacernos estas MUDANZAS FACILES y GRACIAS por la atención y ayuda que nos brindan todos sus EMPLEADOS.
Helena A | Overall ExperienceVery friendly and helpful manager and staff.
EDDIE W | First ImpressionsVery friendly people. The manager helped me with storage solution and everything worked out fine.
Eddie WHighly recommend. Everyone involved has been helpful. The close on my house was a bit nightmarish. But uhaul was there to help.
CHRISTINE AThe rental process was easy follow from booking to return. No surprises.
Daniel DLaura & Molly are extremely helpful & knowledgeable. They were instrumental in getting me assigned & quickly. This was done while multitasking & helping several other people at the same time for the place was packed. They are both great assets for UHAUL & the best CSR I have encountered in over 2 years, in any industry.
Michael P | First ImpressionsSeveral interactions with staff at this location. All outstanding, friendly and professional.
Joseph BRhonda and Aaron were amazing and instrumental in our move. Very knowledgeable, professional and pleasant. The 12 foot trailer could have been swept out before renting it out. The sliding door is in need of some good lubrication.
BRIAN PAlways customer focused. Great team
JUDITH BI visited this location on Friday Jan 17 and the young staff provided excellent service. You can tell they take pride in their work and everything was done professionally with legendary service.
FERNANDO DThis experience was disappointing and reflected poorly overall on the U-Haul company. I was treated unfairly and targeted by Rhonda and her staff who were taking their jobs personally on matters that wasn’t in my control nor my doing. She violated my rights as a customer and violated the agreement that governed the agreement of our business relationship. For this I intend to pursue all legal remedies available to me in regards to this.
Alyssa T | Overall ExperienceStaff was great
RICARDO CI had a pretty disappointing experience with U-Haul; they ended up charging way more than I expected. I’ve since found that renting a truck from Turro or other companies is a lot cheaper. On top of the pricing, the staff at this location weren’t very friendly, which made the whole process frustrating. Honestly, I’d recommend looking elsewhere for rentals.
BRYAR SThe staff is very helpful and personable. Thank you for being attentive and a moving resource.
SHLEIGH JRhonda & entire staff crew was very courteous & Friendly very Professional
JOHNNY M | Overall ExperienceGreat experience with Ms. Rhonda and her crew… 10 outta 10 will recommend this team and site. Thank y’all again, Tisha
PATRICIA PCouldn't ask for better service. Staff very friendly and helpful. Location is convienent for our needs. Facility is very clean.
Joseph B | First ImpressionsThey took good care of me
Vecellio MThanks!
KATHRYN PEvery thing was perfect, thank you
PAULA SYou guys are always great. Thank you
JUDITH BRonda and her staff were all so wonderful and accommodating. The facility is very well-managed and clean.
RUCHNEE R | First ImpressionsHad no issues for this location. Customer service was great. Employees were nice and very helpful..
STEVEN CKeep it up a good work
Solomon BMy appointment was at 11:30 am, but it was not ready until 12:30 pm, when I checked out I got charged for extra UD. I didn't use any equipment.
Khoa NNothing to improve. Donald was the best ever!!
BETHLEHEM MVery friendly and efficient
KEVIN MI may try another location but I think I will go back to Budget instead of Uhaul. I need to double check the overall company policy again, however the process is a bit different from what I recall previously. To much unnecessary information was requested.
MAURICE TThe group that works there are so nice 🙂 and helpful every time..a real good peoples👍👍😁
CAMILLE C"I’ve been using this storage facility for five years, and I couldn’t be happier. Everything has been perfect—no damage, no issues, and I got all my items exactly as I left them. Thank you for providing such a reliable service!"
SEBLE D | Overall ExperienceRhonda was great
DAVID S | First ImpressionsMy truck was stolen out of their place and the out going gate was broken. The chain was broken. I was back there several hours later telling them the police would be contacting them and the gate was still broken. DO NOT STORE ANYTHING THERE YOU CARE ABOUT. I was paying them 400 dollars a month for a gated secure place. With the only people who have access is paying customers. NOPE I was lied too. Metro has the police report.
JENNIFER P | Overall ExperienceAmazing air conditioned facility, I had recently picked up furniture that was stored since 2021 and my leather couches are in perfect condition! I would also like to thank Donny for excellent customer service and making the check out process easy. Donny is extremely knowledgeable in all of your U-Haul needs. I would also like to thank Ben for letting us know about the U-Haul donation program. 5 Star Service for this U-Haul facility highly recommend!!
KRISHANH H | Overall ExperienceLi’ Niece was awesome!
Brett S | First ImpressionsExcellent facility and helpful staff.
Kaya M | Overall ExperienceOverall the location is joke the customers service was poor the staff were rude and lied to me about a lot of things they have staff working onsite that are selling illegal substances on site customers which makes the facility very unsafe for customers when I tried to bring it to management they kind of blew it off and ignore the fact that it was happening right there under their nose
JAMES B | Overall ExperienceI would like to say thank you so much to Rhonda at u haul on Jones and hacienda. . We need more people in the world like you. You don't know how much my husband and I appreciate you. . you have a big heart. Thank you so much. 🤗
Melinda G | First ImpressionsMy 5 x 5 storage was 5 x 4'2" inside as measured. The lines drawn in the office to represent two 5x5 compared to a 10 x 10 where so far off its more like fraud. If I remember correctly after they measured it at my request, it was under 4 foot wide.
Richard S | Overall ExperienceRhonda and her staff are good but the phone system to call office without app terrible. Need to update thanks Les
LESLIE K | Overall ExperienceRhonda is the absolute best. She is understanding and helpful Her facility is immaculate and also secure I would Recommend her to everyone
LATIFAH G | First ImpressionsGreat service thank you 👍👍👍👍👍
Sandra C | First ImpressionsI appreciate how they keep an eye on the units and the staff is very helpful and kind.
Tonja B | Overall ExperienceAll the staff at this facility is super nice and very professional. Thank you for everything !
Yesenia D | Overall ExperienceMs. Rhonda at the Jones location in Las Vegas, was very helpful every visit I've made.
Michael P | Overall ExperienceRhonda rocks!
FLETCHER R | First Impressionsthey were fantastic 100pct all the way
Christopher K | Overall ExperienceEveryone friendly helpful informative assisted when needed the in-house manager excellent
KATHRYN S | First ImpressionsLaura did a great job every time i needed.
RUBEN R | Overall ExperienceI would choose them again again customer Service is very helpful and understanding when it came to payments
Jacob C | Overall ExperienceMy overall experience was excellent. The staff was wonderful. I would recommend this storage to anyone for friendly, accessible, knowledgeable, and efficient service. Moving is not fun, and neither is storing my belongings, but the staff enhanced my experience. Thank you Rhonda and Laura. I give your facility thumbs up.
Kaya M | First ImpressionsAll the staff members were very helpful and kind. Outstanding costumer service!
Chris A | Overall ExperienceThanks for place to store our travel trailer, thanks to Ronda and her staff.
LESLIE K | First ImpressionsVery good
ABDEL G | Overall ExperienceI recommend Jones rd uhaul self storage to everyone! Everybidy was great, very clean, very helpful, very courteous and very helpful too !
Daniel O | Overall ExperienceLaura was very helpful. She made it quick and easy to move in.
Chris A | First ImpressionsVery easy and friendly experience.
MICHAEL M | First ImpressionsRhonda in Las Vegas is exceptional!! Super efficient, very friendly, very helpful and an all around amazing person! I had last minute personal drama and she was calming and sweet!! She made my experience go smoothly! ALL the people I spoke with from UHAUL were helpful and kind. Thank you so much!
Debra S | First ImpressionsMy storage got broken into while the staff was very helpful the cameras were my storage were not working great and the footage was not very good so did not provide much help
Alicia B | Overall ExperienceLaura Was So Friendly N Helpful! 😊
Sophia M | First ImpressionsThe manager Rhonda was very nice. Took care of situations efficiently. You can see the communication in the respect that the team have amongst each other and the customers I really enjoyed watching that every system isn’t perfect and you will have shut downs from time to time but the energy of this location was very very different to the point I got my U-Haul and my storage at the same location, when I only wanted a U-Haul because of the prices not only that the professionalism was tiptop shape I’m a businesswoman, and when I walk into a business, I always look to see how people carry themselves, and how they run the business being the face of the company I give this company five stars all the way around the cleaning of the storage units the professionalism of all of the staff and even the ones that are responsible for cleaning out the vehicles. They were very nice and professional as well. I do say whoever picked this team did a very good job. I wish it was more people like this around the world.
Laporche S | First ImpressionsStaff are always helpful with all questions and processing payments. etc. Very professional team.
Aloyse W | First ImpressionsEveryone at the Jones location I worked with was amazing. Thank you for everything.
Joe S | First ImpressionsThis is the best storage company I've ever dealt with!! Very professional, knowledgeable and sooo helpful and friendly. When I need another storage unit I will definitely be using them!!!! Bonus is all my storage was as clean coming out as it was going in. Thank you, thank you 👍
Cathy K | Overall Experienceno problems friendly staff very helpful
Sharon N | Online Move InThis location is great, everyone was always friendly and helpful.
Caryn K | Overall ExperienceRhonda, carol and Kathy are amazing. All around spirited, friendly and beyond helpful!
Jeremy O | Overall ExperienceKept my belongings indoor well protected from the elements, so many pros with the storage unit rented. The only con of my duration was increase of rent, which was to be expected with inflation all around us.
albert K | Overall ExperienceThe owners were amazing! Very helpful and extremely professional.
MARCUS D | First ImpressionsRhonda was great ! And I appreciate her and Steven for helping me and giving me the option to get my things, however a older lady that works nights was rude and seemed to go out here way to make everything more inconvenient ! Literally no problems unless I went to uhaul after 5 ! EVERYTIME !
Daisy S | Overall ExperienceGreat service, very friendly crews
alebachew k | First ImpressionsWow! Excellent staff - helpful and friendly. Climate controlled unit. Very clean, well-lit. Organized, efficient, and safe. Again the staff is GREAT! Intelligent people who care about their jobs and the customers.
SADIA C | First ImpressionsI will not recommend the storage until you get rid of Laura she is rude unprofessional and not truthful. She needs to look for a new career she does not belong at your facility
Karen H | Overall ExperienceRonda was so helpful
Andrea S | First ImpressionsNice people and nice trucks
Brad K | First ImpressionsRonda and rose at the jones location was amazing !
Joseph E | First ImpressionsEverything was great.
James W | Overall ExperienceKeep up the good work as you have always done.
Jennifer J | First ImpressionsThe best in Las Vegas.
Rodney P | Overall ExperienceI had my furniture, many books, large big screen TV and many boxes for more than 3 yrs in this storage, which has air conditioning. When I moved out, all my stuff was in the same condition, nothing was ruined and/or broken, which was great because I heard experiences other people have had elsewhere and their stuff was ruined. The helpfulness, understanding and overall customer service when I moved out was exceptional, Thank you to Kathy and Rhonda especially.
vladimir p | Overall ExperienceGreat Staff always friendly, polite and very courteous. I really liked the facility. My move out was easy and I let the front office know I was leaving. Please stop my auto pay. Thank you. 10+
Kathy K | Overall ExperiencePrices too high
Victoria B | First ImpressionsThank you for all the help! Much appreciated!
SHERVON W | Overall ExperienceThe unit was easy to locate, thanks to the maps of the building posted by the elevator. Donald was working the day I moved in - he was super helpful, honest, and super kind! I appreciated his time and he put me at ease with storing my belongings at this site. Thank you.
Cheryl G | Online Move InThe whole staff was very helpful at uhaul on Jones Blvd. Kind and courtous and friendly.
CARL D | First ImpressionsGood place to be
Alfred P | First ImpressionsManager and staff is amazing!
Ronda P | First ImpressionsI had my storage for over 10 years and got to know the staff very well. They were all so great!
Teresa B | Overall Experienceeverything was great.
Gretchen A | Overall ExperienceThank u so much
Anna A | Overall ExperienceKeep up the good work
Tyrone B | Overall ExperienceN/A
Sidale P | Overall ExperienceSpring valley location was very helpful and friendly.
Candy M | Overall ExperienceHelpful staff Secure facility
MICHELLE L | Overall ExperienceGreat storage facility, I had Great experience at this place and I recommend it to anyone. Friendly staff. Thank you all.
ABBAS R | Overall ExperiencePeople here are amazing! They offered assistance every step of the way to make my move easier on me. Beautiful and kind managers and athletic and empathetic journeyman made this amazing.
Marvin G | Overall ExperienceI had an issue with after hours return & the staff over the phone was not that helpful. Just one agent named Denice/ Denise not sure how to spell her name
SARAH A | First ImpressionsIn an unexpected time of need your people went above and beyond to make things as smooth and easy as possible. Being a disabled senior that meant the world to me. Thank you for your kindness you started my new year off right.
Cathy K | First ImpressionsMs Kimberly Very helpful and Diligent 💪🏿💪🏿
DARNELL P | Overall ExperienceThe storage unit are clean and very secure. The staff are extremely helpful and friendly. I would recommend this facility to anyone
WILLIAM H | Overall ExperienceEasy access, self explanatory, clean and easy, with access to moving equipment. 100% satisfactory! Great job guys!
Alexis W | Online Move InI can’t say enough good things about this location and its employees. Both Kimberly and Laura were so helpful in helping me find a last minute truck and store room. They were kind and patient despite my stressful situation. Aaron was helpful as well in showing me the size store room I would be renting. Truly a great big thank you to all of you even though I haven’t mentioned you by name. You are all about customer service!!!
SUSAN J | First ImpressionsThey just need to provide Restrooms None available in storage area
Marc B | Overall ExperienceJeremy did an excellent job of communicating my new parking spot for my RV. Move in process was simple, quick and easy. Thank you UHaul!
Christopher D | First ImpressionsThanks for everything
Nickia D | Overall ExperienceBoth ladies I dealt with were friendly and very helpful.
Kathy M | First ImpressionsGreat service . No one seemed racist like many previous reviews stated. I think those folks were with old management team . Everyone treated me , a minority woman really nice and I appreciate that
Chalon R | Overall ExperienceThe rate hikes (understandable) was the reason of my leaving the space, plus the fact that I moved across town and it was not accessible anymore. But the staff specifically Kimberly was excellent in their service towards me and my needs.
NORRIS B | Overall ExperienceStaff was very friendly and professional. Would recommend
WILLIAM H | First ImpressionsJoice is amazing. She proactively guided us, taped some boxes for us, loaned us her gloves, and walked down to the unit to make sure everything was in order. She has a great sense of humor and picked up on things that were subtle. Give her a raise. the Moores
Wayne M | First ImpressionsI have used this location multiple times and they are great. Fast, professional service and the site is always clean and secure.
Matthew B | Overall ExperienceKeep up the good customer service
Tyrone B | Online Move InKimberly Joyce was very friendly and helpful, really made U-Haul shine!
Linda O | Overall ExperienceThe price was right, location was convenient, it was secure, I wish my tv storage spot was a little wider than the 10 x 40. 11 x 40 or 12 x 40 would be great as my only complaint because the mirror was torn off my class A rv by a neighboring rv because the spots are so narrow
LARRY E | Overall ExperienceVery friendly, professional service!
Gloria K | Overall ExperienceI had a 36 inch TV with stands connected to the TV which were broken!! It was a brand new TV!! Somehow my stands to my TV were broken when I went to retrieve it!! I had to give access to the storage unit when apparently there was a check on the sprinklers inside my unit. I also had a back stretcher that was taken from my unit!!! So, either your staff or the people they had come in to check the sprinklers stole from me!!! This is completely unacceptable and exactly why I did not want to give access to my unit!! My items should all be accounted for but yet, you broke my TV legs and stole a personal item for me!! I expect to me reimbursed immediately! I paid insurance on my items and this is completely UNACCEPTABLE!! I've been with Uhaul now for about 7 6 months and no where else have they given me such a disgusting experience!!!! I expect to hear from someone about this immediately!! If not, I will get in contact with Uhaul and take the necessary precautions for my broken and stolen items!!!!!!
Thalia J | Overall ExperienceYou guys are very attention with me in particularly,all the time i call you are promptly to atend me...thank you to your time... Att:Nina Wright
NINA W | Overall ExperienceJeremy, Kim and JC are exceptional employees and very Service Oriented.
MARK C | First ImpressionsNice owner and staff, well run. Thank you. Nice facility also.
JEFFREY J | Overall ExperienceI love this place everyone that works in the office is so great and inviting, love u guys.
Aklilu T | First ImpressionsKimberly provided awesome customer service, and answered all of my questions.
Fernando M | First ImpressionsGood friendly people
HERBERT W | Overall ExperienceMy friend and I went down there to rent a storage space and there was a slight mix-up at first. Kim, the assistant manager, was more than accommodating. She went above and beyond to make sure we were taken care of. I would definitely recommend U Haul if you are looking to rent a storage. All the staff members were very helpful and friendly, and I appreciate them taking the time to resolve any problem that arose. I've rented storages from a few different companies now and am definately the most pleased with these guys.
Desiree G | First ImpressionsThe staff were all so pleasant and helpful throughout the years. I was very happy with my time using your facility. Wish my larger unit was more climate controlled and airtight as the inside smaller one I had originally but overall I have no complaints just praise. Great Job!!
Michele T | Overall ExperienceNo comment it is very very good service everything good thank you so much
Yeneneh K | Overall ExperienceI'm still in the moving in process ... So far from my experience and what I've seen everything has been easy to figure out and convenient. The monthly rate is affordable and the facility is very clean and well kept up... Nice place ...
Jason W | Online Move InKimberley was fantastic! she answered all of my question and assisted me all the through the booking process.
Jemishia C | First ImpressionsThe service was exceptional, we were well looked after. Very kind, thoughtful service.
Dianne W | First ImpressionsThe units were very clean and accessible. The staff was very friendly and professional. If you are looking for a storage facility, i would recommend this one to anyone.
Scott M | Overall ExperienceThe service was perfect. Excellent storage. Thank you 🙏
Susanna W | First ImpressionsAs you know the weight of moving can be a very heavy load(s). It was soothing to have someone so efficient and polite. Helped to make this a memorable experience!
Tommy T | First ImpressionsFINALLY MOSTTTTTT of the people in Vegas have been GREAT! (With the exception being 2210 w bonanza and 2001 w bonanza. Their employees are TERRIBLE. Even attacked me.) BUT the people here been GREAT!
JON C | First ImpressionsNo comment
Michelle T | First ImpressionsLaura Thank You to make my move in fast.
Helen N | First ImpressionsGood location, access to my storage unit was a breeze. Great deal, one month free and came with a lock, great deal, thank you
George L | First ImpressionsAlways helpful and easy to reach! Plus they give military discount!
Andrea J | Overall ExperienceDon't know weather or not Covid had anything to due with the 0$ move out special , but that was totally a life saving deal. Thank you UHAUL. AND STAFF ESPECIALLY at S. Jones and. Reno.
Daniel A | Overall ExperienceKimberly is amazing, super helpful, courteous, knowledgeable and very organized,,, she should be the manager at my store on Jones and hacienda!!!
John J | First ImpressionsStaff is very helpful and friendly!
Joffa L | Overall ExperienceVery clean, friendly, and helpful. This was a great first experience using uhaul storage. This staff was amazing and of ever needed in the future, I'd definitely go back. Thank you.
MICHAEL G | Overall ExperienceThey have all been amazing and very helpful I appreciate the staff at this location
Tina A | First ImpressionsI was especially sad to leave and it was not by choice but the staff was always friendly, overly helpful and always surprised me. Brought tears to my eyes and I wish nothing but blessings upon the people running this location. Thank you — Russ
Russell W | Overall ExperienceGreat staff who were very helpful and friendly. Top notch especially when compared to the majority of Uhaul experiences.
Harvey C | First ImpressionsI had a great experience with the facility and staff. Unfortunately I came upon a financial situation the caused some disturbance on my part, so I was incredibly grateful for the settlement options Laura offered to me. Thank you.
DAVID L | Overall ExperienceVery clean. Exceptional friendly staff. Highly recommend.
Cathy D | Overall ExperienceOn my case especially at the Covid 19 , I have a trouble to keep my bills on top!!! I did call to the office and talked with a management department to help me I can payed in two times a month, Uffa what's a help they give me!!! I never ever wll found nice company to work with like Uhall...They are note 10000
NINA W | Overall ExperienceIt was convenient and clean.
Angela H | Overall ExperienceIncredibly friendly.
Cathy D | First ImpressionsThe lady Lauren in office must be the kindest most patient employee at uhaul she understood my situation provided multiple solutions to help and I couldn't be happier than I am now. To Lauren thanks for making usual and the rental process fast and managable
Adam I | First ImpressionsThe staff were awesome to help me as a walk in even though it's confusing with online reservations there tends to be mix ups in timing but the staff worked it out they were great thank you very much
Gregory F | First ImpressionsReserved a 10×10, was given a 5×15 with all the depth of a small apartment closet. Impossible to store any furniture. Kimberly was lovely but the woman who stepped in to "help" me was horrible. Rude and unprofessional. In the few minutes I was in that office I watched her get rude with the other girl(Kimberly) working there. Even while Kimberly was on the telephone trying to assist another customer.
Amber M | First ImpressionsJust rude
Jorge E | Online Move InJeff is amazing!
Jenna F | First ImpressionsAwesome people. They work with you to make things right.
Thomas W | Overall ExperienceThe woman that checked me in was rude and inefficient. The young man working with her completed my check in was very nice. Also, there was no lock in my unit.
BRUCE A | First ImpressionsGreat customer service!
GREG S | Overall ExperienceKim was very helpful and made my move out experience a good one:)
JON A | Overall ExperienceThank you so much for all you do, keep up the good work
CHRIS H | Overall ExperienceI rented space from you 3 or so YEARS ago. Not sure why this survey is coming in now!
Nancy G | First ImpressionsJC was very helpful sweet nice and explained every thing in detail . Very patient love the experience.
RUTH G | First ImpressionsConvenient and helpful, good staff as well, thanks.
Erik E | Overall ExperienceGirl at the counter was nice, polite and courteous.
BERT R | First Impressionsgreat place, rates are expensive
Mark S | First ImpressionsKimberly was exceptionally helpful throughout the whole process. Couldn't have asked for a better employee.
James S | Overall ExperienceHi uhaual , but I am charged two times. In one reservation. Would you pls check my bill and reverse the one transaction. Couldn't able to reach customer service over the phone. Long holding . Thanks !
Abraham F | First ImpressionsI had a Wonderful experience when I came to ur store. I was having a bad day and Malik turned it around for me. He was so helpful and considerate. I have a storage unit there now and every time I go there I plan to stop by the office and say hello. I Appreciate Great Customer Service. It really makes a difference. Thank u😄
BRENDA D | First ImpressionsVery quick process and friendly staff who obviously have experience working with truck rental and storage. Thanks, Jeff and Laura! You made my difficult moving experience a lot less stressful!
Stacy N | First ImpressionsThe lady at the front desk was extremely helpful and got us taken care of right away.
HEATHER Y | First ImpressionsClean and friendly staff, I would highly recommend this Uhaul facility.
Mark Z | Overall ExperienceI am completely satisfied with the staff and facility and would recommend it before recommending any other storage facilities
John L | First ImpressionsThe staff are ALL super friendly and very knowledgeable. They are super nice and will go out of their way to help you out.
Arlene S | First ImpressionsExtremely happy customer and would highly recommend for storage/ moving vehicle rentals.
Angela D | Overall ExperienceThe staff is amazing, I've had my stuff in storage before this is the best unit I've ever used. Thank you for your kindness and making it easy for me to move in and out.
RHONDA S | Overall ExperienceMy actual move in date for the storage unit is 3/12/2021, not 3/9/21. Would you please change the date? The representative who helped me was very helpful, friendly, and had a great attitude. I was very pleased with Laura's client service skills. Thank you
Elizabeth N | First ImpressionsGreat customer service! I’d recommend this location to all my friends and family! Thank you all for safe guarding my belongings! Appreciate all of you for working through this pandemic with excellent customer service!
Melinda R | Overall ExperienceFast friendly service. Best U-Haul experience I have had. Please keep up the great customer service.
Celeste V | Overall ExperienceI had this unit for 5 years and I absolutely loved the staff. Everyone took great care of me. Jeremy helped me and always put me as a customer priority. He has real leadership quality’s. Thank you uhaul for everything y’all have done for me!
Natasha T | Overall ExperienceI purchased this storage unit online and the process was quick and easy. They even included a lock which was waiting for me in the unit...perfect!!
Adam K | Online Move InThanks sincerely.
JOE N | First ImpressionsThe staff are wonderful!
Katherine M | Overall ExperienceI would have given an excellent BUT, I need the business name not my person name on the account. I asked it to be in DNA Analytical can you change this?
DNA A | First ImpressionsThe most friendly people here. They went out of their way to help me more than once. Could not have asked for a better experience.
SUSAN F | Overall ExperienceThis Uhaul is an excellent location. I spend a lot of money their on rentals, boxes, and supplies. The staff is always friendly, helpful and respectful. Great spot that really helps my business grow.
JACOB P | Overall ExperienceWe came in with 26 foot U Haul dollie with car. Had to go to different location to drop off dollie. Camme back ,unloaded into storage, had to pay the onloaders extra plus the driver extra, total of $ 100.00. That was not a gpod experience. Would like my $100.00 back
HANNA D | First ImpressionsI was with Jeff @ the Jones location For 2 Years can't think any U-Haul in this country is more profesional native Nevada residence Sincerely Randall D'Anna
RANDALL D | Overall ExperienceFriendly staff, very knowledgeable and helpful.
DANIEL D | First ImpressionsAmazing team! Thank you, Jeff for being such a great manager! A. McClellan
Armetha M | Overall ExperienceFriendly staff very helpful. Thank you!
Julie J | Online Move InBoth of the gentleman at the U-Haul office that helped me rent my unit and the customer service agent I booked it with over the phone were all very nice and helpful. When you’re under the stress of moving and you’re completely exhausted it’s always nice when people make things a little easier. Thank you
JENNIFER M | First ImpressionsEveryone that was very polite and my storage unit was clean. Also outside units are well-insulated. Good experience with these folks.
Keith A | Overall ExperienceJC is amazing! His customer service is A+! He made suggestions, assisted me when my luggage was too heavy for me to carry, very encouraging during my transition of moving. His kindness and professionalism is top notch! The young lady that was working with JC (8/8/20) was quite the opposite, unfortunately. She appeared to not want to be there, watched while JC assisted the majority of the customers and left during very busy times.
Armetha M | First ImpressionsJeremy Dawes rocks at customer service! You guys are lucky to have him he is pretty special and AWESOME at his job.
Shelby D | First ImpressionsI am going to miss the staff of Jeff for they are always there just like Jeff. Their services and friendliness will give you a smile and they always take time when you go to their office and chat a bit. The estra mile of services we got form this facility is absolutely incredible. There is no word I can say but just continue the excellent services you are giving the communuty. You guys take care and will be missing you this..............................much! God bless!
ENRIQUE M | Overall ExperienceWebsite said that there were two keypads to get into your unit there was one at the gate and then one on the building near the doors that's say load here or unload here that was incorrect you need to update the website for that particular facility
Daniel M | Online Move InI found the facility to be a very secure place to store my articles. should the need every arise again for additional storage space I would be a returning customer.
Kathleen H | Overall ExperienceNo complaints whatsoever. Wonderful staff.
SUZETTE M | Overall ExperienceQuick crevice.
Alla D | First ImpressionsI've had no problems with this location and really friendly people.
KENNELYNN H | Overall ExperienceNever experienced any problems with this location.
DIANA F | Overall ExperienceAmazing Staff and easily accessible!
Rebeca M | Overall ExperienceEveryone was very nice and helpful, it was a very satisfying experience. Thank you. Janis
Elizabeth M | First ImpressionsGreat
Latonya D | Overall Experiencenear home, easy egress, pd. cash change credited for the next month, didnt have to know storage #, parked near elevator, nice not strict thanks
Jonathan N | Overall ExperienceThe whole crew over at the u haul office was very professional, and Kimberly, fast ,efficient, very courteous, helpful, answered all of my questions seeing that I’m just moving to Nevada from Calif
Gary H | First ImpressionsThe beginning was great staff were friendly and nice. We checked out at the beginning of august and gave the key back. They still called and tried to charge me over 600 dollars. The manager was rude
Janae A | Overall ExperienceEasy,
William K | Overall ExperienceGot taken too the cleaners Will never use or recommend again.
David M | Overall ExperienceEveryone was super nice and helpful from the original reservation to closing out storage.
Oliver T | Overall ExperienceI so sad with UHAUL.I had all my stuff stolen of my u-haul storage in a sunday 10pm.Nobody is allow to stay there this time and they didn't give me the images from cameras or data about who was there.
Andre B | Overall ExperienceVery nice unit and staff helped when I needed it most process was quick and easy and flawless thanks Uhaul your the best
Jeremy F | Overall Experienceexcellent service, super fast and Karla the girl who attended me very kindly willing to inform me of all my queries, it is not the first service that she requested with you previously I have requested
Carla L | First ImpressionsVery friendly and helpful
Paulette Z | First ImpressionsSuper location and great service - Just got rid of my stuff so no longer needed the storage thanks
WARREN S | Overall ExperienceVery clean. Great service.
michael h | Overall ExperienceMy experience working with the general manager , Jeff Dean of Uhaul in Las Vegas, Nevada was EXCELLENT! He is professional, he keeps the property clean and he was an overall pleasure to encounter.
Alisha E | First ImpressionsKarla is a great help!!!
Amber R | Overall ExperienceExcellent customer service
Grant B | First ImpressionsStaff was friendly and helpful
Kang L | Overall ExperienceMy cargo trailer was stolen from this facility- I am extremely dissatisfied and angry.
Irwin R | Overall ExperienceExcellent experience
MICHAEL B | Overall ExperienceKimberly was such a great help to me with this move. Thanks for a great customer experience.
BARBARA P | Overall ExperienceI’ve had a personal unit for a few years at U-Haul and we had a company unit here for many years. They were always kind and extremely professional. Awesome people to work with.
KRISTI M | Overall ExperienceMy check in went quickly, staff was helpful, and the facility is clean. This was a great experience.
Patrick M | First ImpressionsThe customer service via phone was the only helpful part. You guys charged me for 2 days when I didn’t even have the truck that long, charged me the wrong insurance fee charged my card 87.05
Ericka W | First ImpressionsSuperb facility and staff!
Dennis H | Overall ExperienceWhatever you are doing, and however you are being managed, it is working! I was very satisfied, and based on what I experienced I’m thinking of buying stock.
Frank C | First ImpressionsThe young lady at rhe counter was very friendly and helpful.
Richard O | First ImpressionsI have nothing but good things to say about this U-Haul location, which is where I rent my storage space.
larenda d | First ImpressionsGood job staff 👍🏼
Eddie S | First ImpressionsI have used this facility several times. This is a busy location but the employees are efficient and friendly.
David C | Overall ExperienceJeremy did an excellent job. He is very professional and friendly. Thanks to Jeremy i will definitely go back to this location and refer my friends to them
JOHN W | Overall ExperienceExcellent customer service, clean facility in a good location. I would highly recommend.
Lynne T | Overall ExperienceFelt very secure storing our RV there while visiting Las Vegas. Would highly recommend this facility
Jeffrey H | Overall ExperienceYou need to repait it the card reading on entrance/exit.
Andre B | First ImpressionsWhen I get out , It took time. I tried to get out a few times.
Kyoichi I | First ImpressionsThe office staff is very helpful and friendly...Assisted with multiple storage and transport needs. The location is convenient, clean, and secure.
Travis C | Overall ExperienceGreat easy simple service. Got me in and out within 10 minutes
Gia H | First Impressionsthank you Staff for you Great hospitality
William S | Overall ExperienceI would name names but the entire staff is excellent they go above and beyond to help their customers.
Audrey E | Overall ExperienceStaff is extremely friendly and helpful. I'll be going here for all my moving and storage needs from now on.
DONNY A | Overall ExperienceGM Jeff Dean and his staff run a first class operation.
Paul L | Overall Experiencevery good all around . great staff,and property.
Stephen F | Overall ExperienceThe staff was very helpful
Terry A | Overall ExperienceExcellent customer service !!
Roxana H | Overall ExperienceThe young lady that helped me was so nice. She took care of me, and was very professional.
Shawn D | Overall ExperienceAppreciate everything
David H | Overall ExperienceFriendly and helpful
Lorri C | First ImpressionsAll service, the facility, and location was great. However, i was guaranteed a Military locked-on rental rate upon new sign-up, but it was increased a year later. My complaint was ignored by the CEO.
Nate R | Overall ExperienceVery good customer service. Very happy with Jeff and how he helped us with everything.
Erik M | ReservationVery professional staff people!!
RICHARD P | Overall ExperienceI would refer people to this location because it is a nice place and they treat you fairly
Lonnie S | Overall ExperienceCheck in was fast and the agents were friendly and knowledgeable.
kenneth j | ReservationJeff Dean, manager, personally gave permission to a thief stealing my Rig stored In the covered RV spots. It has been recovered, thanks to the Las Vegas Police. Don’t store anything valuable here.
Alison W | Overall ExperienceGreat location, staff was always very professional, kind, and willing to help with any of your needs.
ISAAC B | Overall ExperienceGreat location for storage.
JEFFREY B | Overall ExperienceKeep up the good work!
Larry B | Overall ExperienceThese folks are always busy and seem to come under a lot of pressure from customers, but they are always kind and professional and helpful.
Briana M | Overall ExperienceThe service is always awesome.
Roxanna M | Overall Experienceit woild be really more easier if they have a wide doors
Roger R | ReservationGreat place, friendly helpful,staff and would recommend to anyone in need of storage, clean! Thank you.🙂
MARTHA H | Overall ExperienceVery friendly staff.
brad s | Overall ExperienceAwesome
Andre B | Overall ExperienceStaff not helpful at all especially the old man I think he is the owner.
Hewet F | Overall ExperienceWorked out good over time.
LEO A | Overall ExperienceMy unit was broken into the first week there lost 7000 dollars In Police equipment and wood working tools Easy charged a late fee of 25 due haul charging old card on file after I updated a new one
Jeffrey H | Overall ExperienceHelpful staff
Daniel B | Overall ExperienceVery friendly staff.
Barbara A | Overall ExperienceI absolutely loved my storage room. I stored my furniture in a climate control unit for 8 months, and when I finally removed my items, there was not one speck of dust on my belongings! Thanks U-Haul!
FELICIA A | Overall ExperienceJeff Dean was very frustrating to deal with. He would not properly record receipt of my check which cost me hours every month to prove receipt. He also cannot add and kept telling me the wrong amount.
MARTI M | Overall ExperienceJeremy, J.C. and Gavin are great employees. They greet you with a smile, ensure facility & equipment is properly maintained & provide impeccable customer service with each transaction.
kourtney Z | Overall ExperienceWe did not have any problems for all he years we were there.
GRETCHEN L | Overall ExperienceItems I stored were stolen. Staff is uncooperative. After some research I see that many others have had the same experience.
GALIANO T | Overall ExperienceYou double charged me on 5/29/18 for a truck rental Charged me $88.54 twice on 5/29/18 which over drew 4 other transactions @ $35 for each. OUCH!!! PLEASE CONTACT ME! Peter Moore 702-488-6487
Peter M | Overall Experience