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JASMINE TCustomer Reviews for U-Haul Moving & Storage of Springdale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jamie halloran was a very nice wonderful person she has a good positive attitude I will come back and get services here again
DARIYANAH TJamie is the one who knocked this out of the park! She didn't hesitate to change my reservation (despite showing up 6 hours early). This is the best U-Haul staff and facility that I have encountered over 40 years of moving. Ease-of-access, a large quantity of equipment--all made this a very easy pick-up and, Kyle, who handled my drop-off, made this incredibly easy and, there were no hassles. I have two more moves to make and I will get my equipment from Jamie at U-Haul of Springdale. Thank you very much!
BRIAN PMy experience was great! The truck that I was driving does need a wheel alignment because the steering wheel is not straight which made it difficult for me to drive in the rain. Outside of that my experience went well! Thank you!
MARIA HJamie did a great job and was super helpful and friendly!!
CRAIG LThere was no one in the store for over 10 minutes while another woman was trying to pick up a truck and me drop off. When he finally came he asked if email was okay but I should have done the walk through because he charged me $120 for a missing dolly that was never in my truck. So I had to call again to find out what the charge was because it wasn’t even listed on the bill, just that I was charged for missing equipment. Doug tried to call the store several times to reach someone to contest the charges but no one would answer so now I have an open ticket waiting to get my refund and it’s a real drag to deal with this after a stressful move. I want someone to get back to me and refund me.
CARLY PKyle and Jamie were wonderful. When my initial choice wasn’t appropriate, Kyle switched items easily. He made sure everything worked and when I was inside and needed a chair to sit, Jamie was on the spot! When I returned, Jamie got me squared away with no fuss and was highly professional.
JOHN KJamie and her team presented me with a spotless van and friendly smiles. Great service and clean equipment!
DAVID CStaff were very professional and easy to work with.
ANTHONY Ca marked drop off area when returning vehicles
REBECCA TGreat and easy experience!
SCOTT JBest experience ever!!
TORRANCE J | Overall ExperienceThey gave me two charges
BENJAMIN BJamie was very helpful and knowledgeable about their services and products. She even explained how to work the two dolly. The young guy was not helpful and didn't know much about anything.
MATTEA CJamie H was great and made the whole process very easy. She was super friendly!
ANTHONY CKyle was great. Second time he has helped me. The guy on the segway that took my keys and checked-in my truck upon return was great too, but I did not catch his name. Great staff, great service. Thanks.
MATTHEW MEveryone that was a part of my moving & storage process affiliated with U-Haul were nothing short of AMAZING Everything was done smoothly and efficiently, with little to no stress on me.
DENORA S | First ImpressionsLove the new location. Great to have to support many neighborhoods in the area. The Staff was very helpful. I would recommend due to the large amount of fleet vehicles on this new campus. They will have what you need!
LAWANDA FKyle & Jonathan were great!! Both were extremely helpful & kind.
KRYSTAL DWhen I dropped my truck off this morning (9/4) the manager was very helpful and listened to my concerns. Her customer service was top tier, keep her happy, you may have lost a customer without her. The 2 gentleman I spoke with yesterday were great as well. I told them my issue and they jumped into action quickly.
RORY BJamie was great
KAMILAH GThis U-Haul location was the best U-Haul store I’ve been to. The inside and outside were well maintained. Mostly importantly, the customer service. I can’t say enough about Jamie! She’s beyond amazing! She made the process so smooth and fast. I was beyond exhausted and overwhelmed from moving and she brightened my day with her upbeat and positive attitude. She’s everything you would want in a customer service rep. as a customer. Thank you Jamie!
BRIDGETTE HJamie helped me a lot. She walked me to my unit and went over the coding procedure. I was handed my paperwork and all set. Jamie made my experience very welcoming and i was really motivated. The unit is close to my house. I like the space, very well lit and secure. In very happy to have the pleasure of meeting Jamie and my needs for storage has been met. Yes I'll recommend 600 Kemper Commons U haul and Jamie to any future renter.
DONALD J | First ImpressionsNot an improvement but a recognition for Jamie. She was awesome. She made the drop off process easy and helped me sort out something. Also had a very welcoming attitude. She went above and beyond. She definitely should get recognition.
JIEUN CKeith was great! He answered all of questions and made sure we had the correct equipment.
EVELYN FThe staff was very helpful and professional especially Jamie Hallloran. I can’t say enough about how she helped me and made my visit pleasant and memorable. Thank you Jamie for serving me in excellence!!!
sandra b | First ImpressionsStaff was cool and it was process for was fairly quick and easy.
MARKITTA TJamie was awesome & very helpful
STEPHEN K | First ImpressionsNice new location and very clean. Better signage where to drop off or find the office. Make sure you confirm drop off of equipment before leaving. Pictures ectera.
Joseph RMy experience was wonderful...I spoke with Jamie Halloran before coming in ans I had a situation with another branch, she was exciting to speak with, joyful and kept me in the loop. Ahe took care of me an was easy to get in contact with. She and also the rest of the Kemper Commons crew diligently helped me and were very kind and patient...i will be using thos location for jow on and referring them to any of my friends and family that are in need of hauling and storage ..i gove that location and crew %100 in their efforts👌
KENYAH WI had a nice new gentleman help me with my storage unit but even though he did do everything right we still had to get the manager to help us with the debit card and everything was great he did a great job with the paperwork and hopefully he was able to remember what he needed to do for the transaction to go through once the manager stepped in but I just hope he was able to do it all on his own he did a wonderful job very nice guy.
ANGELA B | First ImpressionsJamie was amazing. I have rented from this location several times and each time the service was excellent.
HOWARD MI just would like to say Jamie Halloray was excellent, she gave great customer service. Sweet and kind and went out of her way to help and assist me.
KENYAH W | First ImpressionsThe location, equipment, People/Staff, were Excellent !! the process was very smooth with zero issues. 5 Star !!
Richard PThis new location is set up very nicely. The location is convenient, and the store is clean. The staff are very friendly and the general manager was so pleasant and was able to explain all details as well as answer any questions that I had. I had a great experience and will definitely be returning with my next need for a rental truck.
PAMELA COur salesman Johnny was wonderful. Did a very fine job. Would recommend this location to anyone. Thank you.
john hJamie was great. Very professional and friendly.
DONALD BI have rented from many uhaul lications, this is by far my favorite, parking, cleanliness, staff, easy in, easy out.
TRAVIS MThe process to rent was fairly smooth. I was assigned a unit but when I went to it there was a lock on the door already. I called customer service but because the store was closed he was not able to contact anyone but reassigned me to another unit without issue.
ANJANITA M | First ImpressionsIt would be good if you could have more than one person working to assist customers. The young man did an excellent job but he could have used some help when more than one customer is in the store. Transactions can take a while to complete. Hopefully all customers are patient.
ANJANITA MThe manager was there early in the morning and was super helpful in getting the trailer setup and ready to go!
PETER WThank you! Your availability/location made this an uneventful move. You are much appreciated!
Catherine PJohnathn was extremely helpful
saiya bEverything went well, great service, Jamie was very nice to us and very helpful. She’s awesome!
ARNALDO CGreat service. Nice and friendly.
MONTICELLO BM experience with this facility was perfect, from my initial phone call to my return of the truck rental.
JAMEY S